10Bet Casino Review

10Bet Casino
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Overview

10Bet Casino is part of a betting platform and therefore it does not offer lots of options. However, the operator worked hard on developing its bonus program and spent lots of time to create a mobile application.

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Details

Casino 10Bet Casino
Website URL https://www.10bet.com/casino/
Founded 2003
Headquarters Ocean Star Limited, 142 Triq il-Kbira, Zebbug ZBG1303, Malta
Support Number +359 24925973 (Malta)
Support Types Email, telephone, online chat
Languages English, German, Swedish, Norwegian, Portuguese
Trading Platform Ocean Star Limited
No deposit bonus No
Minimum 1st Deposit 5€
Bonus for 1st deposit 100% (up to 200€). Promotion Code: 200FIRST
Bonus for 2nd deposit 50% (up to 300€). Promotion Code: 300FIRST
Bonus for 3rd deposit 25% (up to 500€). Promotion Code: 500FIRST
Main BONUS Up to 100%
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C70956)
Software Microgaming, NetEnt, Play’n’GO, Evolution Gaming, Big Time Gaming
Games count 400+
Games except slots Roulette, poker, baccarat, blackjack, live, jackpot games
Deposit Methods VISA/MasterCard, Maestro, Skrill, Neteller, PaySafeCard, EcoPayz, Fast Bank Transfer
Withdrawal Methods VISA/MasterCard, Maestro, Skrill, Neteller, PaySafeCard, EcoPayz, Fast Bank Transfer
Time of withdrawal 5-7 days - bank accounts, 3-5 days - bank cards, up to 2 days - other methods
Limits for withdrawal Min 5€, max 2000€/week
Account Currency EUR, GBP, USD, BRL, CAD, CHF, JPY, MYR, NOK, SEK, VND
US Traders Allowed No
Prohibited countries Afghanistan, Angola, Australia, Belgium, Bulgaria, China, Cyprus, Czech Republic, Denmark, Estonia, France and adjacent territories, Greece, Greenland, Guyana, Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Japan, Lao People Democratic Republic, Latvia, Lithuania, Macao, Mexico, North Korea, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Syria, Taiwan, Turkey, Uganda, Ukraine , United Kingdom, United States and surrounding areas, Yemen
Mobile application Yes
Mobile version Yes
Security SSL, FTP (File Transfer Protocol) GamCare, GambleAware
Overall Score 5/10

10Bet Casino Full Review

10Bet Casino is part of a betting platform and therefore it does not offer lots of options. However, the operator worked hard on developing its bonus program and spent lots of time to create a mobile application.

So for what is it all about? Do they aim at providing the quality service or just creating a beautiful “cover,” which conceals the deception? Is Bet Casino a scam or a serious venue? We will try to understand.

10Bet Casino-review

Casino platform

Platform 10Bet is owned by Ocean Star Limited registered in Malta in 2003. As we have mentioned above, the main activity of the company is sports betting, and a casino is only a small branch from the main line.

Despite the fact that the project has been around for a couple of decades, it remains somewhat “raw” in terms of the website layout because there is no adaptation for different resolutions (the picture is simply “cropped”) and browsers (some elements are “shifted”). In addition, it is unavailable due to maintenance work from time to time (at least, the provider explains the situation so).

As for the rest, the service does not cause serious complaints, thanks to high-quality graphics, good page loading speed, and convenient features.

The product is mainly focused on Eastern Europe, and almost all other countries and continents are restricted — when opening a link to a resource, the people residing in such countries will see the message “This service is not available in your region.”

In addition, there are a number of security measures. The SSL protocol utilized for all transactions to protect from unauthorized access to information. Bank cards details are additionally protected by the File Transfer Protocol (FTP). The website has Anti-Virus that prevents possible stealing the data entered by the user during registration and using the profile.

The platform is available in 5 languages, including English, German, Norwegian, Swedish, and Portuguese.

Online casino version

The official site of the venue is simple, concise and convenient. Like most platforms combining betting and casino, it is designed in gray and blue colors and does not have many decorative elements. In fact, all the information grabbing attention is focused on the slider with several promos and game lobby with 444 games.

The game selection includes traditional slots, card games (poker, blackjack, and baccarat), roulette, and live games. You can play at 10Bet Casino only after registration. There are two play modes, including free (demo) and real money (after making a deposit).

Navigation is convenient. The lobby has the traditional grid with different game categories. Currently, you will find the following categories: Christmas, Most Popular, New Games, Jackpot Slots, Video Slots, Live Casino, Table, and Card games, as well as All games. There is a filter option available, allowing you to choose the most popular and newest games or just to filter them in alphabetical order. You can also filter games by developers.

10Bet Casino-online version

In the footer, you will find detailed information about the authority and the license obtained from it, as well as links to policies determining the venue’s operations (Terms & Conditions, Responsible Gaming, Privacy & Cookie, and Security). In addition, there are links to organizations protecting players’ rights, which Ocean Star Limited cooperates with, including GamCare and GambleAware.

Mobile Version

The mobile version of the 10Bet site will ask you to get registered right away and in order to check out the game selection, you have to wait for them to load (which takes a few seconds) and scroll the screen up to the site header. The category names do not fit the width of the screen. All this creates inconveniences and spoils the impression of the site.

As for the rest, 10Bet Mobile Casino is user-friendly. The menu is short and well-structured, the buttons and links are visible, and you are easily re-directed using them (in fact, this is the matter that causes lots of difficulties when using versions adapted for smartphones), the text is readable.

10Bet Casino-mobile version

The mobile app is compatible with iOS and Android operating systems. You can download it in app stores (It is not available on the official website of 10Bet). The app can be installed only on modern devices, including iPhones starting with the 10th version and Android smartphones starting with the 6th version.

All bonuses, payment methods, language layouts and game selection in the APK version are similar to the online casino version. In some cases, betting limits may be different, but this is insignificant. As for the technical development, the mobile app is better than the browser version because it does not have the obvious drawbacks that we found on the official website.

Still, the rating of the app in stores ranges from 2 to 3 out of 10.

10Bet Casino-mobile app

Download version

There is no download version for PCs at the casino. This is somewhat surprising since the provider appeared on the market before the development of mobile products, which superseded offline applications. At that time, the advantages of a download version for PCs were undeniable:

  • Data security because the user entered it not on the public network, but on a personal device.
  • The same game selection but with more elaborate graphics (at that time, there were no technologies for graphics files optimization so that they did not interfere with page loading and did not create an extra load on a server; therefore, there were two options to choose from — either a beautiful picture or good load speed. There was not such a problem with PCs, because all the necessary files were simply unpacked into root folders and did not interfere with the operation of the application).
  • Avoiding connection failures (just 10 years ago, the Internet speed was much less stable).

Of course, some of these are still advantages of download versions, but mobile apps are slowly superseding them.

Live casino

10Bet Live Casino offers only 12 options: Roulette, Blackjack, Poker, and Baccarat. All live products are provided by Evolution Gaming.

10Bet Casino-live

The dealers are mostly young ladies, which makes sense, considering the main audience of the venue. Of course, this does not affect the professionalism of the dealer. All dealers are experienced and able to answer questions that players have. For this purpose, you can use a live chat option, which is available in every account.

The betting limits are different and start from 5 euros. We did not find VIP-player tables, so all users have equal conditions.

Software Developers

Bet10 Casino offers games from five major manufacturers, including NetEnt, Play’n’GO, Evolution Gaming, Big Time Gaming, and Microgaming. These are world-known gaming software providers, which names are familiar even to those who have little knowledge of the gambling entertainment industry. Cooperation with them shows the integrity of the operator because such developers have serious requirements for quality and legality of the business.

However, such a poor choice does not contribute to the competitiveness of the venue on the market because customers quickly get bored with the same products and they would not be surprised by the games from the above-mentioned studios.

Player account

Registration at 10Bet Casino, as it is at other European venues, includes not only filling out personal data (name, address, telephone number), but also a multi-tier verification system.

Geolocation of the site offers hints when filling in the address, but for successful verification, it is necessary that the data to match the actual location of the device, which is determined by IP.

10Bet Casino-registration

To prevent gambling addiction, you can choose the betting limit per day, week, or a month right away.

After successful registration, you can access your account, which contains standard information, including current balance, deposit and withdrawal methods, transaction history, a list of your bonuses and some helpful information.

For quick resolution of urgent issues, you can use live chat available 24/7.

Bonus Policy

The casino bonus program focuses primarily on cashbacks because such promotions stimulate depositing and betting, which, in fact, is the goal of any venue.

No Deposit Bonus

A no deposit bonus at 10Bet Casino is not available. Almost all operators stopped offering it because this type of promo attracts scammers who register only to bet a minimum amount and then simply withdraw granted funds from the account.

A deposit bonus

The starting package of the venue includes the following 3 bonuses:

  • First Deposit Bonus: 100% (up to €200). 10Bet Casino Promo Code: 200FIRST.
  • Second Deposit Bonus: 50% (up to €300). Promo Code: 300FIRST.
  • Third Deposit Bonus: 25% (up to €500). Promo Code: 500FIRST.

Wagering requirement in all three cases is x35. It is necessary to fulfill the condition within 30 days from the moment of accepting the promo; otherwise, the received funds will expire.

10Bet Casino-deposit bonus

Regular bonuses

The casino bonus policy includes many regular promotions:

  • “Happy Hours” on Wednesdays, from 5 pm to 7 pm GMT. Any player who makes a deposit of at least 10 euros gets a cashback of 50% (up to 50 euros). This promotion is not valid for deposits made using Skrill and Neteller.
  • Cashback on losses on mobile — the promo is also held on Wednesdays. 10Bet Casino gives a bonus on losses with wagering requirements of x25 within 3 days. Winnings can be up to €50.
  • “Game of the Week” allows getting 5 free spins on the Shangri La slot. The user gets them every Sunday and can use them within 24 hours. There are no wagering requirements, but you cannot withdraw them. Bet size ranges from €0.09 to 0.5.
  • Every week, the provider gives free bets on new slots that appeared in the game selection.

Tournaments

10Bet Casino tournaments are divided into two categories. One comes with a fixed prize pool and the other has a progressive jackpot. The first one involves the fight for leaderboard positions and distributing the total amount of winnings, depending on the achieved position. The second one is the formation of the winnings based on the total number of bets and, again, distributing them based on the achieved position in the rating.

10Bet Casino-bonus jackpot

Player Club/Loyalty Program

Unfortunately, the VIP program of 10Bet Casino is not available. This is somewhat unusual for the venue with such a long history, but the fact remains the same that the operator did not want to pay attention to this matter.

Depositing/Withdrawing Funds

When registering at 10Bet Casino, the user is offered to choose the currency that will be linked to his/her account, including Euro, Pound Sterling, American/Canadian Dollar, Norwegian/Swedish Krone, Brazilian Real, Swiss Franc, Japanese Yen, Malaysian Ringgit, or Vietnamese Dong. You will not be able to choose another currency later.

After authentication, the user gets the opportunity to make the first deposit, the minimum amount of which is €5. The funds arrive instantly, however, there may be a fee taken by a payment system (the operator does not charge for depositing).

There are several payment methods to use for depositing/withdrawing funds, including the following: VISA/MasterCard, Maestro, Skrill, Neteller, PaySafeCard, EcoPayz, Fast Bank Transfer (online banking).

10Bet Casino-deposit

Withdrawals are available only upon the approval of the management, which aims at checking the user’s reliability and the absence of fraudulent purposes. Withdrawals times depend on the chosen method and can take up to 7 working days. Weekly withdrawal limit is 2,000 euros.

Withdrawal complaints

10Bet Casino customer reviews contain complaints regarding the withdrawal fees. Players think that it is too high.

At the same time, we did not find any negative comments regarding violating players’ rights (for example, refusals to pay).

This may indicate either a poor activity of the casino players or an excellent support service, which prevents possible public statements beforehand (it is impossible to have 100% of satisfied players, especially for 15 years of operating).

Casino License and Authorities

Ocean Star Limited, the owner of the 10Bet brand, obtained a gambling license from the Malta Gaming Authority. This is a serious, reputable, and responsible authority that controls gambling venues.

This means that the software provided by the operator is not self-developed (scripted), but really developed by famous studios.

Complaints about the Casino

Most of the complaints expressed by users are related to the restricted access for players from different countries. Moreover, even players residing in regions that are not included in the restricted countries list often cannot be registered as well.

In addition, comments written about 10Bet Casino contain complaints about poor promotions. In this case, we simply deliver the opinions that we found because, in reality, the casino bonus program is pretty good.

Where to Complain about the Casino

The list of casino documents includes a policy that indicates the procedure for filing complaints by users. There are a number of important points.

First of all, only applications submitted within 3 months from the moment of the issue occurrence are accepted for consideration.

Secondly, there is a strict subordination. Initially, a letter has to be sent to one of the following addresses:

  • E-mail (at resolutioncentre@10bet.info and only from the email address indicated when creating the account).
  • Post (Ocean Star Limited, 142 Triq il-Kbira, Zebbug ZBG1303, Malta)

The letter must contain:

  • Your username or account number.
  • Full name (as it was specified during registration).
  • A detailed explanation of the complaint/claim.
  • All dates related to the events described.

Non-compliance with any of these conditions can be used by the support team as a reason for the prolongation of claim consideration terms.

Your claim will be reviewed within a few business days. If the result is unsatisfactory or if the consideration deadlines are not met, you can contact the MGA or submit the complaint through the European Commission Online Dispute Resolution (ODR) Platform, which will then forward it to the relevant ADR authority. Please note that this method is available only after going through the internal procedure for handling complaints from 10Bet customers.

The decision of the ADR is considered final and without appeal.

Casino support service

The casino customer support service is available by e-mail (csd@support.10bet.com, which is the main contact method for sending complaints) and via live chat. In both cases, the support works 24/7; however, you will have to wait for a response to your email from several hours to several days, so it is better to use the live chat option to solve common issues quickly.

10Bet Casino customers note the friendliness of the staff of the venue and their sincere desire to help.

Terms and Conditions

Terms and Conditions indicate certain aspects regarding the relationship between the casino and its customers.

The document contains important clauses that you should read before starting playing the games. Let’s have a closer look at a few of them.

Risks

You undertake all risks associated with playing games. The operator notes that they are not liable for losses that might occur. This unpleasant condition is obligatory, and in the case of sending a claim related to a financial issue, the provider will easily refer to it.

10Bet Casino-terms risks

Prohibition of employee and partner participation

An interesting clause that we have not met before; however it makes sense. Employees/former employees of 10Bet Casino (with an official status of not more than 3 years at the time of registration), as well as any partners and casino representatives,  cannot use the venue’s resources and are not eligible to participate in 10Bet.

10Bet Casino-terms

The “Know Your Client” procedure

When registering on the site/casino app, you enter personal data. However, it is not enough for withdrawing. 10Bet Casino has the “Know Your Client” procedure, which requires accurate identification of the game account owner in order to avoid stealing his/her funds by third parties who have access.

10Bet Casino-identify

The list of documents requested within the procedure may include:

  • A copy of a valid passport ID, driver’s license.
  • A copy of a recent utility bill (not older than 3 months) with the full name and address visible clearly.
  • A copy of a recent credit/debit bank account statement (also not older than 3 months).

10Bet Casino-identify documents

Bank Card Verification

If you use a credit/debit card and/or financial/bank account for transactions to/from 10Bet, the name of the account/card holder must match the name you used when registering your 10Bet account. Otherwise, the card will be blocked and the account will be suspended. To remove the restrictions, you will have to write to tech support.

10Bet Casino-terms verification

Inactive account

If you do not log into your 10Bet Casino account for 12 months or more, it will be considered to be inactive. Of course, they will try to contact you first. However, if there is no response from you starting from 13th months, a monthly fee of 5 euros will be taken from your account. The money will be taken in advance, so the first transaction will be completed at the end of the 12th month.

After 30 months, the rest of the money will be sent to the MGA. If the client logs in to the account before this time, charging will be stopped.

10Bet Casino-inactive account

Withdrawal Fees

This clause causes the most indignation in users, because it contains unreasonable, in their opinion, requirements.

One credit/debit card or bank transfer per month (30 consecutive days) is processed at no additional service fee but if you add another payment method (cards, accounts), the operator has the right to charge you 5 euros.

If at the time of withdrawal the player does not wager the tripled deposit amount (for example, he deposited 20 euros, and placed in a bet less than 60 euros), a fee of up to 8% will be charged. In fact, from € 500, the provider can take €240, referring to this clause. All this is due to the attempt to cover the costs associated with account maintenance. However, we have not met such high charges anywhere and understand the dissatisfaction of users very well.

10Bet Casino-withdrawal fees

10Bet Casino: Scam, Fraud, or a Fair Casino?

10Bet Casino needs to improve a range of aspects because it lacks good website layout, has regular technical failures, poor functionality, and do not provide an offline version, which demonstrates the absence of the wish to invest in what is important to its customers. Even Terms and Conditions include clauses ignoring their interests.

At the same time, the casino is legal and provides only licensed games. Therefore, we cannot say that 10Bet Casino is a scam. However, the venue did not make a positive impression.

Conclusion

10Bet Casino users should know that the provider puts the own interests first. Therefore, it is necessary to carefully read all the documentation published on the website/in the app, in order to avoid confusing situations if it is possible.

This project, despite its solid experience, does not make the impression of quality service. It does not treat its customers with respect and does not inspire respect itself.

Even the bonus program is designed to pay players as little as possible: the majority of winnings are not included to withdrawals. Is it possible to win at 10Bet Casino? You will have to check it yourself.

5 out of 10 for legality, the availability of the mobile app, a bonus program, and an interesting design.

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