888 Casino Review
Up to 1500€
|Headquarters||888 UK Limited, 601-701 Europort, Gibraltar|
|Support Number||0800 032 9873 (international), +35040617 (Gibraltar)|
|Support Types||Phone 24/7, chat 24/7, knowledge base (FAQ), feedback form, e-mail|
|Languages||English, French, Chinese, Norwegian, Russian, Slovenian, Arabic, Japanese, Portuguese, German, Spanish, Suomi, Greek|
|Trading Platform||888 Holdings Plc.|
|No deposit bonus||88€|
|Minimum 1st Deposit||20$|
|Bonus for 1st deposit||100% (up to $200)|
|Bonus for 2nd deposit||No|
|Bonus for 3rd deposit||No|
|Main BONUS||Up to 1500€|
|Free demo-games||Open Demo|
|Regulation||RGL No. 022 и 039; 39028 (United Kingdom, Gibraltar)|
|Software||Microgaming, Playtech, NetEnt, IGT, GamesOS, Random Logic, Cryptologic, CTXM, собственные разработки 888Gaming|
|Games except slots||Blackjack, roulette, baccarat, poker, board games (hold'em, dice, pi-go), slot machines|
|Deposit Methods||AstroPay Card, Boleto Bancario, Diners, E-Check, EntroPay, EPS, Eurocard, Giropay, iCheque, iDeal, iDebit, InstaDebit, Instant Bank, Maestro, MasterCard, Multibanco, Neteller, PayPal, Payr, Paysafecard, Postepay, Przelewy24, QIWI, QIWI Visa Virtual, Skrill, SOFORT, Transferencia Bancaria Local, Trustly, Visa, WebMoney, Wire Transfer, Bank transfer, Yandex.Money|
|Withdrawal Methods||Entropay, MasterCard, Neteller, PayPal, Skrill, Visa, WebMoney, Wire Transfer, Bank Transfer|
|Time of withdrawal||2-3 days - e-wallets, 1-8 days - bank cards, 7-10 days - bank accounts|
|Limits for withdrawal||Min 20€, max 30000€ per month|
|Account Currency||USD, DKK, EUR, CAD, SEK, GBR|
|US Traders Allowed|
|Prohibited countries||Israel, Turkey, USA, Afghanistan, Palestine, Libya, Syria, France, Iran, Iraq, Australia|
|Security||eCORGA, SSL and PGP protocols|
888 Casino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Deposit and withdrawal of funds
- 4. Casino license and regulator
- 5. Is 888Casino a scam?
- 6. Conclusion
Founded in 1997, the platform is one of the most stable and reliable in the world. The main factors determining its popularity include high-quality software from leading developers, a large selection of games (the 888Casino product line includes over 400 items) and a correct, respectful attitude towards customers.
Let’s find out whether 888Casino is a scam or a reliable resource. We should know for sure whether we have a reason to stay away from it or we can plunge into the mind-blowing firework of excitement that it offers us.
888Casino is part of a holding company founded by the Shaked brothers along with their partners in 1997 and originally called Virtual Holdings Limited (today it’s 888 Holdings Plc.). The company received a game license in Antigua, exactly where at that time all game servers were located. The first project – Casino-in-net – was launched in May of this year.
Over the next 7 years, several new projects showed up, but the turning point was 2005 when the holding’s shares arose on the London Stock Exchange, and 888 became a member of ECORGA (an organization protecting players’ rights).
Numerous ratings and awards, reviews and forums confirm the popularity of the platform, as well as a high level of player confidence (there are more than 25 million registered users of 888Casino now). It’s quite recognizable and attracts newbies by its free games, “juicy” design and well-thought-out marketing policy.
Online casino version
The casino site offers an incredible (especially in comparison with competitors) number of gaming products: more than 200 slots, 40 types of poker, 50 types of roulette, to say nothing of 100+ collections of board games.
The platform offers games with a progressive jackpot, which, by the way, for 2018 accounts for 3 million dollars, and also video slots of its own production. 888Casino collaborates with almost all popular software makers: Microgaming, Playtech, NetEnt, IGT, GamesOS, Random Logic, Cryptologic. It regularly collects new developments.
The color scheme of the site is built around the contrast of dark gray and soft green tones, which creates a pleasant atmosphere without undue irritation.
Players note the convenience and simplicity of the lobby, easy navigation, clear graphics and fast loading pages (for this purpose, the instant playback mode is used). For fans of spectacular and realistic gambling, 3D animation and live games are provided. The popularity of the site is also explained by the presence of free content: everyone can try the demo versions, the game in which is played on symbolic points.
The game settings provide 2 display options:
- The full (virtual) screen
- The traditional interface, designated as Action
You can also customize the quality of the video broadcast.
The site supports up to 13 languages and several types of currency, which allows players from different parts of the world to feel comfortable.
The mobile version of 888Casino is presented for all operating systems: iOS, Android and Windows. As for Android requirements, they’re minimal: any version will fit, starting with 2.3. However, Apple users will require a version not lower than iOS 6.0.
The lightweight interface enables you to run the application within a few seconds, even with a poor Internet connection. The game collection includes 100+ slots, blackjack, roulette as well as live products. Moreover, you can also take advantage of added exclusive video slots and Free Play for up to 14 days.
Of course, the bonus program is not comparable with the online version and there are restrictions on the withdrawal of funds, but all the key options available for the desktop version are within reach here. In addition, by simply registering in the mobile application, you can log in to your account and you won’t require re-registering in the browser.
Unlike online and PC versions, there’s less advertising and intrusive content: all promotional offers are concentrated in the banner above. However, the company provides all the necessary legal and licensing information, as well as reports of independent audit organizations.
For those who want to plunge into the atmosphere of excitement and not to depend on third-party factors, 888Casino provides a free client: you can download it for free from the official website of the company.
This version completely duplicates the online one, providing all the features (including bonuses, free demo versions, software, live games, etc.). What’s more, you can play in it under your account, you won’t feel the difference.
In terms of graphics quality, it’s far superior to its counterparts. It’s more suitable for regular users. In addition, in the event of domain blocking, you will retain access to the platform and you won’t require looking for workarounds, such as mirrors, anonymizers, etc.
Evolution Gaming, one of the industry leaders, is responsible for software development with live croupiers. It’s no wonder that the choice of live-products is so great: Blackjack, 3-card poker, Hold’em, Baccarat and many types of roulette, including interactive (with a multi-camera display, creating even more realism due to the automatic transition from one camera to another).
The limits for “live” tables are presented in a wide range: for example, you can play roulette with a bet from 1 to 40 000 euros. For extra excitement, special promotions have been introduced, operating only in the live zone. For example, VIP players can play at the table in the exclusive Live Elite Lounge.
The only downside is the lack of a training mode. You’re bound to make a start-up deposit to play. In the platform’s online chat, players can communicate with rivals and dealers.
Game makers represented
As mentioned above, 888Casino successfully collaborates with major and well-known software makers, including Microgaming, Playtech, NetEnt, IGT, GamesOS, Random Logic, Cryptologic, CTXM.
However, the free software from Dragonfish enables you to create new, unique combinations of games that are not found in well-known suppliers: A Nightmare On Elm Street, Millionaire Genie, Dawn of the Dinosaurs, etc.
Registration for 888Casino resources takes place in several stages: filling out a questionnaire, creating a password, verification (when a letter is delivered to the specified e-mail with a link to return to the website).
After that, the player is connected to a payment account, and he or she confirms it, as in the first case, by e-mail.
Your account menu is simple and concise: the profile information (you can edit the data you have specified), the choice of games/tables, support for beginners, game statistics, balance (with the possibility of withdrawal and deposit of funds), promotions/bonuses, legal information. Everything is concise, accessible, and intuitive.
An important point: since the casino has a limit of 18+, during registration you are expected to confirm that you have reached the age of majority.
Almost all casinos invest in their own bonus programs to attract new customers. However, few of them do it as 888Casino. The casino policy includes a huge number of welcome bonuses (not just for the first deposit), a rich loyalty program (“happy hours”, weekly rewards, bonuses for high rollers) and regular bonuses (progressive jackpots, bonuses for certain categories of games).
No deposit bonuses
When registering at any of the casino resources (website, application, PC agent), you will find a starting bonus on your deposit.
Unlike its competitors, 888Casino doesn’t oblige you to win back bonuses. Having received a currency on a deposit or free spin, you simply use it and you don’t need to pay back anything. However, the undrawn balance is terminated after 30 days. In addition, these funds can’t be withdrawn: the rule was introduced in order to avoid fraud.
Another pleasant thing is that the first deposit bonus accounts for 100%. In other words, the casino will add to your account as much as you’ve deposited. The maximum you can count for is 140 euros. This bonus needs to be won back. However, the coefficient is quite friendly: on average, it’s 30x. Additionally, the casino periodically introduces bonuses for the 2nd, 3rd, 4th, 5th, and 6th deposits.
The casino runs a cumulative system. For each bet made, you get points (at the rate of 1 point for $100 bet), which you can later exchange for real money. This is a cashback, which makes the gaming process addictive and exciting.
For the promotion of regular users, monthly bonuses are introduced at 888Casino: on the first day of each month, you can collect 8-188 euros.
In the so-called “happy hours,” all players receive additional bonuses of up to $100. 888Casino always has something interesting to offer for holidays.
Besides this, there’s a set of promotional codes, each of which offers its own options, and daily tournaments with prize pools are organized.
Players club/loyalty program
The casino VIP club participants are given additional prizes: more points, cashback, free bets, VIP services (a personal manager) and other tasty things. Those who brought new users to the site can also count on encouragement. High rollers (players who specialize in high stakes) get additional promotional codes that guarantee gifts.
Actual information about promotions and the conditions of their provision is listed on the web page “Promotions” of any resource of the holding.
Deposit and withdrawal of funds
The minimum deposit amount at 888Casino is $20. In this case, the system provides more than 30 ways to deposit funds: e-wallets, credit cards and bank accounts, mobile operators. Timing depends on the option chosen. The fastest way is to deposit funds is to make use of electronic payment systems such as iDebit, WebMoney and PayPal. However, bank transfers are checked for a long time (up to 7 days).
As for the withdrawal of funds, as in any other casino, a narrower list of available options is provided: Entropay, MasterCard, Neteller, PayPal, Skrill, Visa, WebMoney, Wire Transfer, bank transfers. With one account, you can withdraw from $20 for one operation and up to $30,000 for the whole month.
It’s crucial to remember: payments are made only to those accounts/cards /wallets from which you made a deposit. This transaction balance rule is practiced by all major casinos. It’s aimed at ensuring the security of both the player and the service provider itself.
Withdrawals might require documents to prove your identity – we have described the full list below.
It’s crucial that the casino doesn’t support so many currencies. In particular, these are the Danish krone, the US dollar, the euro, the Canadian dollar, the British pound, and the Swedish krona. The conversion is made at the local rate and the casino takes a small percentage for the operation. However, if you receive a non-integer sum, it is rounded off, and this may be in your favor (for example, $13.65 will be rounded to $14).
Despite the positive reputation of 888Casino as a whole, there’re a number of nuances that players are not satisfied with. First of all, it has to do with the withdrawal of funds.
The identity verification procedure that casinos frequently request (especially when it comes to winnings over $1000) is unpleasant: it requires the user to send copies of his or her passport, registration certificate, driver’s license, credit/debit card statement as well as a number of other documents to the company’s legal address.
This process is tough and time-consuming. First, the processing itself takes much time. Secondly, there are so many applications that pile up and queues are formed in which documents can be suspended for more than one week.
Nevertheless, another verification method hasn’t been invented yet, and all well-known casinos keep using this approach, to our great regret.
Casino license and regulator
888Casino is owned by Cassava Enterprises Limited, a subsidiary of 888 Holdings Plc. The company’s official website states that Cassava Enterprises is registered in Gibraltar, which is an EU member and is regulated in accordance with local legislation (Remote Gaming License Numbers 022 and 039; 39028).
Services provided in the UK are operated by 888 UK Limited, also registered in Gibraltar. The license is issued by the UK Gambling Commission.
Services in the countries of the European Single Market are governed by Virtual Digital Services Limited, which operates on the basis of a gambling license granted in accordance with the laws of the region.
All betting products are managed by 888 Ireland Limited, which is licensed and regulated by Irish Commissioners.
The head office of the casino is registered at 601-701 Europort, Gibraltar.
Another reason for dissatisfaction, in addition to the issue illustrated above, is blocking a user account that the casino finds suspicious. It’s believed that players who regularly show up in positive territory are bound to be banned, and it’s just a matter of time. In this case, it’s useless to try to reach out to their technical support because it’s almost impossible to debunk the fact of fraud.
Of course, representatives of the casino deny it. Nevertheless, year by year more and more dissatisfied users complain about the same issue. As follows from this, it might have grounds.
It’s fair to say that 888Casino has less such negative reviews than its competitors. On the contrary, a significant part of users appreciates the quality of technical support work as well as loyalty towards regular visitors.
Where should I complain about the casino?
If you have an issue 100% assured you haven’t violated any of the casino rules, your first step is to write a complaint to tech support or directly to the company’s registered address. You should receive an auto-reply with the dates of consideration of your request. If this doesn’t happen, contact the company’s chat.
At the time of consideration, you’d better pause your game process, even if your account has not been banned yet. At the end of the proceedings, many players end up having no funds in their account. Therefore, the casino doesn’t risk losing such “valuable depositors.”
The next step is to appeal to authoritative bodies: regulators, licensees, audit companies. The most important thing here is to correctly, and from a legal point of view, reflect the very essence of the violation of your rights. The review period is much longer here, but the chances of getting feedback are higher.
You can also post a complaint about 888Casino on our resources by sending us a letter with a detailed description of the situation. This is an opportunity not only to achieve justice but also to warn other users, and protect them from repeating your experience.
Casino support service
In 888 casino there is a 24-hour support service, which can be contacted by calling 0800 032 9873 (international free telephony). You can also reach out to them via their online chat or by mail, leaving a request in the form of feedback or writing directly to firstname.lastname@example.org. The main language of user requests is English.
The vast majority of customers with the experience of interacting with 888Casino representatives note the courtesy and friendliness of their staff. The gaming service provider is open to communication and is committed to transparency of relations with the client.
The casino site has a large FAQ database: answers to most of the questions that arise from players are presented here. That’s the optimal way to get information of your interest.
The casino user agreement governs the policy of the relationship between the gaming service provider and their users. By registering at any of the resources, you must accept the conditions outlined in this document, or stop using the company’s products.
Without delving into the intricacies, let’s reflect the most important points.
Changes in the terms of the agreement
The Company has the right to change the terms of the Agreement by updating the above policies. In this case, the user, if he or she continues to use the resources of the company, automatically accepts the new conditions. It is difficult to keep track of changes to all documentation, so notifications of the corrections made are sent to the method of communication you specified during your registration. Certainly, this point is designed to protect the casino from a large flow of complaints from the players.
The right to authenticate your credentials
In order to verify the authenticity of the data provided by the user, the company has the right to request copies of the documents proving his or her identity.
Most often it’s required when it comes to withdrawing funds. However, the casino might simply suspect you of fraud or provision of an account to third parties (which is also prohibited by the agreement) and ban your account until all the circumstances are clarified.
A detailed list of documents confirming the person is presented in the “Withdrawal policy” and includes:
- A photo ID card (this may be a copy of a passport, driver’s license, etc.)
- Credit/debit cards that were used to deposit funds to the gaming account (copies of the front and back sides)
- Documents confirming your residence at the address indicated at registration (your utility bill, credit card statement, etc.)
All documents must be notarized (stamped and signed by a notary or other authorized person).
In addition to banning your account, the company has the right to block funds on all the accounts you have registered (including your personal funds with which you deposited the account) if you’re suspected of using fraud software.
In this case, the “unfair” use can be interpreted as a violation of the rules of the agreement, and also a violation of the rights of other players, as well as actions that violate the laws of the country in which the gambling service provider is registered, or the laws of the country where you live. Details of the prohibited methods of the game are described in a special section of the agreement.
Collection of duties
The company collects tax duties on your winnings and it’s not obliged to warn you about this before each operation since this rule is specified in the agreement.
“As it is”
This condition states that the company doesn’t bear any responsibility to the user for malfunctions in the operation of the software, means of communication, elements of the service, even if this resulted in a loss of data or gains.
The user can’t claim compensation for these funds and accepts the absence of guarantees “as it is”.
Is 888Casino a scam?
888Casino definitely deserves attention and gets it. This giant occupies a leading position in the market of gambling services. It boasts many awards: “For the best bookmaker and gaming company”, “Gold Readers’ Choice for the best casino,” the eGaming award “For the best online casino”, etc. All this speaks for a good reputation of the company.
Another argument in favor of their honesty is the presence of a multi-level authentication system of users and withdrawal procedures, which, although makes life difficult for the players, although aimed at protecting them.
On the other hand, the company has taken care of its legal security: the User Agreement and all documentation are designed in such a way that it’s nearly impossible to file a valid claim with 888Casino since the adoption of this set of rules removes virtually all responsibility from the service provider.
So it turns out that the player is to some extent protected from the fraud of other users, but on the other hand he or she is vulnerable to the company’s flaws. Of course, we can’t directly call these flaws fraud. Nevertheless, it can’t be a 100% honest approach.
Nevertheless, in reality, the number of customers dissatisfied with the operator is small, so we won’t too much carp at this point – we just won’t leave it unattended.
The overall impression of 888Casino is positive, and we definitely recommend the operator to all gamblers. Of course, we’ll certainly mention this name in the list of decent and honest casinos.
888Casino is not just high-quality software, absorbing users with its staginess and dynamism. It’s not just an operator who has received permission to engage in gambling activities from the UK Gambling Commission (a licensing authority whose approval is not so easy to get).
This is a product that has set a high level of service provision. It’s constantly maintaining healthy competition in the gambling environment. This means that in the future we can expect even more developments, discoveries, and achievements of the industry.Play now!