AlfCasino Review

AlfCasino
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Overview

AlfCasino offers an interesting concept of completing a space mission and a large selection of entertainments. The service exists for the first year and is popular not only in Europe, but also in Russia, the CIS, and the countries in the Far East.

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Details

Casino AlfCasino
Website URL https://alfcasino.com
Founded 2018
Headquarters Araxio Development N.V. в составе Tranello Ltd., Grigory Afxentiou, 133, Agios Dometius, 2369, Nikosia, Cyprus
Support Number +356 2778 0669 (Malta)
Support Types Phone, e-mail, FAQ, online chat
Languages English, Polish, Hungarian, German, Brazilian, Norwegian, Turkish, Belgian, Finnish, Chinese, Italian, Russian
Trading Platform Araxio Development N.V.
No deposit bonus -
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 500€) + 200 free spins (10 days*20)
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (up to 500€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Araxio Development N.V – Curacao Government (no. 8048/JAZ), Tranello Ltd. – Cyprus (no. HE363026)
Software Pragmatic Play, Rival Gaming, NetEnt, Amatic, Quickspin, Quickfire, Habanero, Yggdrasil, ISOFT Bet, Elk, Igrosoft, Booongo, Evolution Gaming, GameArt, Nolimit City, SA Gaming, Red Rake, Push Gaming, Endorphina, BGaming, Igrosoft, EGT, Casino Technology, Red Tiger, Pariplay, Play’n’GO, Ezugi, Spinomenal, Tom Horn, Wazdan, Relax Gaming, Betsoft2
Games count 1500+
Games except slots Poker, baccarat, roulette, blackjack, 21, Pontoon, Sic-Bo, live, sports
Deposit Methods VISA/MasterCard, PaySafeCard, Neteller, Entercash, Rapid, Payeer, Sepa, QIWI, EcoPayz, Skrill
Withdrawal Methods VISA / MasterCard, PaySafeCard, Neteller, Entercash, Rapid, Payeer, Bank transfer, QIWI, EcoPayz, Skrill
Time of withdrawal From 1 to 7 days (depending on the chosen method)
Limits for withdrawal Min 20€, max 6000€/month for players 1.2 loyalty levels, 10000€/month for players 3 loyalty levels, 12000€/month for players 4 loyalty levels, 20000€/month for players 5 loyalty levels
Account Currency EUR, RUB, PLN, SEK, NOK, HUF, TRY, CAD
US Traders Allowed No
Prohibited countries USA, UK, Afghanistan, Iran, Iraq, Israel, Netherlands, Ukraine and Crimea territory, Bulgaria, Republic of Moldova, Spain, Curacao
Mobile application Yes
Mobile version Yes
Security SSL, GamCare, Gambler Anonymous, Gambling Therapy, Net Nanny
Overall Score 8/10

AlfCasino Full Review

AlfCasino offers an interesting concept of completing a space mission and a large selection of entertainments. The service exists for the first year and is popular not only in Europe, but also in Russia, the CIS, and the countries in the Far East.

But can we really call this casino fair? Does it conform to international standards? Or is AlfCasino a scam, a well-designed fraudulent project?

We will sort it all out and draw our own conclusions in this review.

AlfCasino-review

Casino platform

AlfCasino is a product of Araxio Development N.V., as a part of Tranello Ltd., registered in Cyprus. It appeared on the gambling market in early 2018 and has already managed to attract a good number of users (about a hundred thousand people). This is partly due to the original concept, according to which the player not only earns money, but also completes the mission.

The platform identity entirely serves this purpose: avatars, changing with the player’s level increase, styled locations of a particular game stage, corresponding tournaments and prizes.

The platform is cross-browser and looks good with any screen resolutions (there is a mobile/desktop version). In addition, the developers have created an offline application that can be installed on a telephone or a tablet.

The casino can be accessed by citizens of almost any country, with the exception of 12, but the operator notifies that players are personally responsible for violating local laws. Furthermore, the Russian version of the User Agreement has a paragraph concerning the restrictions on the use of bank cards.

Like at other casinos, the website security is provided by the anti-virus system, and all transactions are protected by 128-bit SSL encryption. In addition, the provider cooperates with independent experts involved in the resolution of gambling disputes, as well as with anti-ludomania organizations. The casino resources also have filters that restrict (as far as possible) the use of the service by minors.

Online version of the casino

The official website of AlfCasino draws attention from the first minute. A chance to choose your own game character (there are 5 of them) and improve it, the atmosphere of a quest and the absence of navigation problems allow you to fully immerse yourself in the process.

You can play at AlfCasino for money (after registering and replenishing your account) or for free (in demo mode, which is available before creating an account).

The collection comprises 1,500+ titles from 32 developers: in addition to slot machines and traditional card games (Baccarat, Blackjack, Poker), it has Roulette, 21, Pontoon, live entertainments and much more.

The casino products are divided into categories: “New”, “Popular”, “Slots”, “Card”, “Live casino” and “Poker”. It is convenient to navigate in the collection as you can search for games by developer and use a search box.

AlfCasino-online version

The footer contains all legal and licensing information, a list of payment services and partners, links to social networks and language selection. A total of 12 language packages are available, and residents of most regions can feel comfortable.

Mobile version

In addition to mobile adaptation, AlfCasino has an offline application for Android devices. It can be downloaded directly from the official website of the establishment (for this purpose, we recommend that you open the resource directly from your telephone/tablet, because when you click on the link, the APK file starts downloading) and in the Play Market (as there are Roskomnadzor’s restrictions in Russia, mobile version visibility is limited).

The application has an age limit of 17+, but when logging in, you accept the terms of the User Agreement, which indicates that the service can be used by persons aged 18 years, therefore the condition set by the market ceases to have effect.

The mobile version weighs several Mb and can be installed in less than one minute. You will have to give access to individual directories of your telephone/tablet to unzip the file.

According to the provider, the game collection in the mobile version of AlfCasino comprises 2,500 slots, including progressive, as well as HD games and live entertainments.

Its functionality is no different from the desktop version. The graphics are well-elaborated and practically do not “stutter”.

In general, the application is well designed and leaves a pleasant impression.

AlfCasino-mobile app

Downloadable version

AlfCasino does not have a PC agent, just like all the casinos that have been launched after 2015. The thing is that the user audience is now more focused on the mobile format, which does not depend on attachment to a specific location.

However, the PC-agent has its advantages, which are not yet available for mobile formats. For example, a high degree of security of data entered by the player. All the data are entered on your personal device with no need to access the Internet. And you do not have to give access to computer directories, as is the case with the APK. Therefore, the risk that someone will hack your account is significantly lower.

However, modern users are more interested in convenience, not security, so more and more providers stop using installation versions for PCs.

Live casino

Like the majority of casinos, AlfCasino offers a small number of live games. They include Poker (3Card, Hold’em, Caribbean), Baccarat, Roulette, Blackjack, Sic Bo. The game collection is gradually growing, and, judging by the quantity of updates, there will most likely be much more “live” entertainments soon.

There are tables with different limits, as well as separate events for VIP-program (loyalty program) members. The minimum/maximum bet depends on the game category.

AlfCasino-live dealers

If you want to test any of the live-products, you must register and replenish your account: they are not available in the demo version.

In the lobby, there are display, extension and sound settings, as well as a live streaming video recording. You can ask a question in the online chat (most dealers speak English, but there are dealers who speak German, Polish, Portuguese and even Russian).

Presented game developers

As mentioned above, the collection of AlfCasino includes games from 32 developers, including industry leaders (NetEnt, Igrosoft, Amatic, etc.), and the “middle-sized” studios (Nolimit City, Push Gaming, Endorphina, BGaming, etc.).

It is interesting that this list does not include Microgaming, a developer whose software is 90% of the content of most casinos, but also most often imitated.

The company continues to develop and expand its business connections to remain competitive in the market.

Personal account

Registration with AlfCasino primarily involves the choice of a character (avatar), each of which has its own characteristics. This will not have any effect on gaming possibilities, but will determine the further design of the website. Your avatar will grow and develop with you, changing as you reach new levels in the loyalty program.

AlfCasino-register

The next step is to complete the form: full name, address, date of birth, contact e-mail and telephone.

The final stage is to choose the currency (it is attached to the account and cannot be changed later) and to accept the policies (status 18+, Terms and Conditions, subscribe/unsubscribe).

Upon successful verification, you are granted access to your personal account.

AlfCasino-register

Personal account at AlfCasino includes only 4 tabs:

  • Balance – the current state of your account (player and cash).
  • Deposit – account replenishment service and transaction history.
  • Withdrawal – sending a withdrawal request and payment history (completed, pending, canceled).
  • History – a summary of all transactions (deposits, withdrawals, amounts credited by the operator).

AlfCasino-register

A separate section belongs to the settings for editing the personal information and status in the loyalty program with all the associated privileges.

Despite its volume, the profile is very convenient. By clicking on the casino logo you can go to the game lobby, and by clicking on the character icon you can go back.

Bonus policy

The casino bonus program is distinguished by its high loyalty: there are relatively low wagers and a good choice of promos, not requiring gaming activity from account owners. Moreover, AlfCasino supports promotional codes and offers interesting tournaments.

First things first.

AlfCasino-bonus

Non-deposit bonus

AlfCasino does not have non-deposit bonuses. This is a standard policy applied by almost all modern casinos in order to protect themselves and users from fraud attempts, when an account is created only in order to receive bonus funds and withdraw them. In addition, it simply may not be advantageous, because with luck, the client will be able to get the winnings without making a deposit and to simply withdraw the currency after wagering.

Deposit bonuses

The start package from AlfCasino includes only the first deposit bonus. This is a standard 100% cashback (up to €500) and 200 free spins (credited in equal installments within 10 days). The maximum bet when playing for bonus money is €5. Wager: x30.

Regular bonuses

This category has a lot to offer.

First of all, Reload on Mondays: each player who deposited at least €20 gets 50 free spins, which must be wagered within 7 days in order to withdraw funds. Wager is the same: x30.

On the same day, players whose loyalty level is 3 and more (we will tell about these levels in more detail in the “Club of players/Loyalty program” section) can enjoy a cashback for all bets. The amount of interests credited depends on the specific level:

  • 5% (up to €1,000) for players of level 3,
  • 10% (up to €2,000) for players of level 4,
  • 15% (up to €3,000) for players of level 5.

Secondly, Reload on weekends: 50% cashback + 50 free spins, which you need to wager in a standard thirty-fold equivalent.

Thirdly, a 10% cashback on Sundays for live players, credited for bets of at least 5 euros.

Tournaments

The casino regularly offers slots tournaments. They can be represented by “Game of the Week” (7-day competition with a fixed prize pool), “Race of the Month” with a progressive jackpot, “Top Provider” (with the games chosen by the results of the monthly provider popularity statistics) and special events for those who love live games.

The betting limits are very low (the minimum spin is 30 euro cents), and the winning amount can reach 250,000 loyalty points.

AlfCasino-bonus

Club of players/Loyalty program

The casino loyalty program involves the accumulation of loyalty points (LP, Loyalty Points) and, based on their number, the player’s level increase (there are 5 levels). Points are given for betting and victories in the tournaments and can be exchanged for game currency.

Each level provides certain privileges: cashback, increased withdrawal limits, personal manager. It also determines the LP-€ exchange rate:

  • 1 level – 100:1
  • 2 level – 95:1
  • 3 level – 90:1
  • 4 level – 80:1
  • 5 level – 70:1

Unused loyalty points are lost 3 months after their crediting.

AlfCasino-bonus loyalty program

Replenishment and withdrawal of funds

You can replenish your casino account using a limited set of methods (their exact number depends on the player’s country of residence): VISA/MasterCard bank cards, as well as PaySafeCard, Neteller, Entercash, Rapid, Payeer, Sepa, QIWI, EcoPayz, Skrill payment services.

The money is credited automatically, but the operator warns about the possible commission fee, which is paid by clients of AlfCasino.

AlfCasino-bonus

Funds can be withdrawn using almost the same number of methods, excluding Sepa. Here you will first need to pass the verification procedure to confirm that you are the owner of the account (this measure is necessary to protect your funds). It takes no more than 72 hours if you provide all the documents in a timely manner.

Time frames of withdrawal transactions range from 1 to 7 business days, depending on the payment system. The maximum withdrawal amount is determined by the status of the player in the loyalty program and ranges from 6,000 to 20,000 euros per month.

The European currency is primarily used: Euro, Polish zloty,Swedish/Norwegian krone, Hungarian forint, Turkish lira, Canadian dollar and Russian ruble.

Complaints about withdrawal

Comments about AlfCasino on the Internet are very controversial. Some users speak highly of the casino, but note that it is better to make small bets. Others indicate withdrawal problems: the verification procedure exceeds the stated 3 days, not including weekends.

On a scale of one to 10, the average rating of this casino on forums and sites would be 7 points.

License and regulator of the casino

The operator claims that it has received a sub-license in Curacao (No. 8048/JAZ). However, when we followed the link from the official website of AlfCasino and searched for this information by ourselves, we have not found any confirmation.

It is certainly possible that the information has not yet been updated in the registry or some bureaucratic difficulties have arisen. However, such a regulator as Curacao Government has already shown frivolous attitude when transferring rights to conduct gambling activities (many sublicenses were issued to unfair service providers).

Therefore, it is possible that AlfCasino simply does not have a license.

In any case, we will keep an eye on changes and update the information as soon as we have it.

Complaints against the casino

A large number of comments about AlfCasino concern the client support service. Their authors express dissatisfaction with its slowness and incompetence. According to the players, all delays in responding are completely groundless.

We have also found some statements concerning the bad return on the machines, bonus system and licenses.

The remaining comments are positive: gamblers like the casino’s presentation, a large selection of slots and a tournament bracket.

Where to complain against the casino

If you are not satisfied with the activity of AlfCasino, you should contact the support service at support@alfcasino.com or in the online chat. It is better not to call, since in this case you will not be able to save a history of communication with managers.

Your application is registered in the system and is reviewed within a few days. If you are not satisfied with the response, the complaint is transferred to the head of the client support service that will deliver a final verdict.

In total, all stages of consideration within the company should not exceed 21 days (not including the time of waiting for your supporting documents).

If the casino could not resolve your situation, you may transfer your claim to the regulator or to independent organizations: ODR, ADR, AGCG, etc.

Note: before submitting an application, carefully read the casino’s policies (first of all – the User Agreement) to make sure that your requirements are consistent with their conditions.

Casino support service

To contact the client support service of AlfCasino, you can use 3 types of channels:

  • Telephone – +356 2778 0669 (Malta, calls from other countries are made at international rates).
  • E-mail – direct appeal to support@alfcasino.com or an application in the contact form.
  • Round-the-clock online chat.

If you do not want to communicate with representatives of the casino in person, you can search for an answer to the desired question in the FAQ section.

AlfCasino-support online chat

User Agreement (Terms and Conditions)

Terms and Conditions (User Agreement) contains all the important information about the rules for using the service and controversial situations arising in the process.

We will tell you about several of its provisions, so that you can understand how important it is to study this document before you start playing (of course, if you do not want to lose the prize or be blocked).

Third party access

The administration is not responsible for losses incurred by you due to the provision (intentional or accidental) of access to the account to third parties. Any actions taken within your account are treated as yours.

AlfCasino-third party access

Imposition of taxes

Moreover, you are ultimately responsible for the fulfillment of tax and other obligations established by the state of your registration/residence. If the casino incurs expenses caused by such obligations, you need to compensate them.

AlfCasino-imposition of taxes

Presentation of documents

If and when requested by the administration, the casino user is obliged to provide the documents required to verify his/her identity. They can include a notarized proof of residential address, utility bills, ID, bank statements and other papers.

AlfCasino-presentation of documents

Interpretation of results

If a disputable situation arises in the process of interpretation of bets, the results will be based on the data stored on the operator’s server and not displayed on your display (since the latter may not be correct).

AlfCasino-interpretation of results

Replenishmment/withdrawal conditions

When making a deposit, the player must pay all applicable duties and fees. A commission fee can also be charged in case of refund, and the player is obliged to pay it.

AlfCasino-replenishmment and withdrawal conditions

If at the time of withdrawal the deposit is not wagered (“spun”) at least three times, the casino may withhold a commission fee of 10% (but not less than 50 cents) of the withdrawn amount from the client as compensation (15%, if you choose a bank card as a withdrawal method).

 

AlfCasino-replenishmment and withdrawal conditions

System failures

The operator (and its partners)  disclaims responsibility for any losses and damages arising due to system failures, software errors. This is the so-called condition “as is” – that is, you use the casino services at your own risk.

AlfCasino-system failures

AlfCasino: scam, fraud or fair casino?

If you forget about presentation for a minute, AlfCasino is a typical European establishment that has all traditional strengths and weaknesses: controversial online reputation, functionality tooled for European clients (in this case, it is quite wide), high-quality graphics, absence of a PC-agent.

There are some doubts about the license of the casino. Of course, it can be uploaded in the near future, but the question still remains open.

We can say that AlfCasino is not a scam, but the project needs some time for improvement and resolution of legal problems.

Conclusion

Despite some shortcomings (and some of them are quite serious), the casino makes a pleasant impression. Can you win at AlfCasino? You can check it in person.

We will not blacklist the casino and give it 7 points for its originality, a loyal User Agreement, a good bonus program, high-quality graphics and convenient services.

Play now!

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