AstralBet Review

AstralBet
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Overview

AstralBet is a reputable European casino with a very limited audience, concentrated mainly in Europe: the majority of its clients live in Sweden, Germany and Finland. The platform includes many titles and types of games, as well as a convenient functionality.

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Details

Casino AstralBet
Website URL https://www.astralbet.com
Founded 2017
Headquarters Go Wild Malta Ltd., Sitz in Villa Seminia 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011, Malta
Support Number + 46-844-681-480 (Sweden), + 43-720-884-361 (Austria), + 47-219-395-06 (Norway), + 41-435-081-129 (Switzerland), + 49 -221-572-790-74 (Germany), + 35-627-781-769 (Malta, international)
Support Types Phone, e-mail, feedback form, FAQ, online chat
Languages German, English, Finnish, Polish
Trading Platform AstralBet
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 2000€).
Bonus for 2nd deposit 99 free spins.
Bonus for 3rd deposit 150% (up to 1000€) + 30 free spins.
Main BONUS Up to 100%
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority
Software Microgaming, NetEnt, iSOFT Bet, Play'n’GO, Betsoft Gaming, Pragmatic Play, 1x2 Gaming, Ainsworth, Amatic Authentic Gaming, Booming, Booongo, Endorphina, Fazi, GameArt, Gamevy, Habanero, Iron Dog Studio, Mr.Slotty, Nolimit City, Playson, Realistic, RedRake Gaming, Tom Horn Gaming, Wazdan, Yggdrasil
Games count 1500+
Games except slots Bingo, arcade, poker, baccarat, blackjack, roulette, craps, Hi-Lo, Sic Bo
Deposit Methods VISA/MasterCard, Sofort, PaySafeCard, Skrill, Neteller, Trustly, EcoPayz, Rapid Bank Transfer, MuchBetter
Withdrawal Methods Trustly, Skrill, Neteller
Time of withdrawal 1-7 days (depending on the method)
Limits for withdrawal Min 20€, max 5000€/transaction, 100000€/10 working day
Account Currency USD, EUR, CAD, AUD, NOK, SEK
US Traders Allowed No
Prohibited countries Aruba, Australia, Belgium, Bonaire Island, Curaçao, Czech Republic, Denmark, France and its Territories, Hungary, Ireland, Israel, Italy, Romania, Saba Island, Serbia, Singapore, Spain, St. Maarten Island, Sint Eustatius Island, UK, USA
Mobile application Yes
Mobile version Yes
Security GamCare, SSL
Overall Score 6/10

AstralBet Full Review

AstralBet is a reputable European casino with a very limited audience, concentrated mainly in Europe: the majority of its clients live in Sweden, Germany and Finland. The platform includes many titles and types of games, as well as a convenient functionality.

But does the casino show us its real face or does it hide another fraudulent activity? Is AstralBet a scam or a legitimate organization? Let’s find out.

AstralBet-review

Casino platform

AstralBet is a cross-browser platform owned by Go Wild Malta Ltd, registered in Malta in 2017. The company is also the operator of Wild Jackpots and Go Wild Casino.

A distinctive feature of the service is its focus on a very limited segment of players. And although the establishment’s list of unauthorized countries is not so long, the entire functionality (choice of languages, currencies) is primarily focused on the needs of Scandinavian residents, and then all other players.

The software is represented by several dozens of companies, which traditionally include Microgaming, NetEnd, Betsoft, Play’n’GO. Still, there are interesting less common studios: Iron Dog Studio, 1×2 Gaming, etc.

There has been a recent general trend among European operators to collaborate with young developers in an effort to diversify the game set.

The security of payments is ensured by transferring data through the SSL protocol. In addition, all the data are stored on a secure server, and all the activity will be blocked if any tampering attempt is detected.

Online version of the casino

The official website of AstralBet matches its name – it is designed in a space style: a dark background, white and blue colors of design elements, “floating” animation on the main page and the corresponding infographics.

The resource looks modern and stylish. There is no obtrusive advertising, with the exception of constantly flashing profile notifications at the top of the screen. Anyway, the latter don’t pop up in the middle of the screen and don’t overlap the page.

The page layout “falls apart” a little bit when you change the screen resolution: the top menu, that contains the Casino, Live Casino, Go Vegas and Christmas tabs, disappears.

The game lobby, just as in other casinos, is made in the form of a grid and divided into categories: popular, new, desktop, with a jackpot, video, virtual, fruit machines, arcades, all, favorites. Alphabetical classification, search box and filter by developers were added for convenience of navigation.

There are over 1,500 games in the collection, including slots, card games (several types of Poker, Baccarat, Blackjack), Roulette (including the interactive one), Keno, Scratch, Hi-Lo, Sic Bo, Bingo, Craps, Arcade and other entertainments. You can play them for money or in demo mode (for free). Graphics and animation are up to the mark. And even a bit slow loading does not spoil the effect.

AstralBet-online version

It is pleasant and comfortable to play AstralBet: nothing distracts you, there are no failures, and everything is very easy-to-understand even given the absence of the Russian version (language choice is limited to English, German, Finnish and Polish).

Mobile version

AstralBet mobile version also has good graphics. The game collection includes the same number of products as the browser and the same bonuses, except for the start package: its cashback isn’t 100%, but 20% (and a maximum of €100, not €1000).

This version is available for Android and iOS devices, it can be quickly downloaded and installed. The user menu is concise and includes only profile data, statistics and payment information (replenishment/withdrawal methods, payment history, and game status).

An online consultant and means of direct communication (telephone/email address) can be used to contact the support service.

AstralBet-mobile version

Downloadable version

AstralBet doesn’t have a PC agent: you can only play offline on a smartphone or tablet. The provider decided to go for the mobile version, which does not require the attachment to a physical point, as is the case with a PC. In general, this is the current standard approach: more than 90% of establishments choose APK over a PC agent.

Meanwhile, the installation agent has its advantages:

  • Security – you don’t enter data in the browser, but on the personal device with no need to connect to the general network
  • Independence from the Internet speed, as in the offline version, you download all the components to your computer with no need to connect to external sources
  • Protection against blocking – if there is no prohibition of the operator, you can play regardless of the requirements of, say, Roskomnadzor
  • Better graphics – again, thanks to the possibility to place heavy files on a PC (the server doesn’t always have such an opportunity, since it can affect the speed of page loading)

Live casino

There are over 50 events, among which are:

  • Roulette – mostly interactive (Immersive, from EGaming, and Authentic, from Authentic Gaming), but there are both original and automatic variations
  • Baccarat – also classic and interactive (Squeeze)
  • Poker Hold’em
  • Several types of Blackjack – Macao, Niagara, White, Silver, etc.

There are separate tables for VIP players.

Dealers are mostly female, but there are several men. This is not a criterion of professionalism (all croupiers are quite experienced), but rather shows the preferences of clients, most of whom are male.

During the game, you can adjust the screen resolution, change the lighting and chat with other players or dealers in the online chat. But you should know that the conversation will be in German, Polish or Swedish, depending on the table.

AstralBet-live-casino

Presented game developers

The operator cooperates with a large number of software developers: from well-known corporations whose names are known even to a novice gambler (Microgaming, NetEnt, Betsoft Gaming, Play’n’GO, Amatic) to the studios that are just beginning to gain momentum (Gamevy, Ainsworth, Nolimit City, etc.).

In total, AstralBet has concluded more than 30 contracts and is still planning to expand its partner line. This demonstrates not only the competitiveness of the product, but also, indirectly, the integrity of the provider, that invests in the project and seeks to catch the interest of the users, to meet their demands, and not just “make” money out of them.

Personal account

Player profile is another question treated seriously by AstralBet. The procedure of registration on the website comprises several stages and, unlike “careless” casinos, requires the confirmation of the location in the first steps: you’ll need to enter the Post Code – a zip code which must match the location of your device (of course, you can deceive the system, for example, using VPN, but in the future your data will still be checked).

In addition, you specify a mobile phone, which you’ll also have to confirm. There is no possibility of authentication through social networks and instant messengers, which is also a plus (the easier the access to the site is, the greater the likelihood of presence of fraudsters on it).

AstralBet-registration

The funny thing is: the first thing you see after successful registration is the recommendations for identifying and eliminating ludomania (game addiction), as well as contact details of specialized organizations. This once again shows that AstralBet cares about its users.

AstralBet-bonus registration

Personal account includes several tabs:

  • My Account – contact details that can be edited and confirmed (say, your e-mail).
  • Banking – replenishment and withdrawal services (as in most European institutions, you can see not only the methods of making a deposit, but also the methods of withdrawal, whereas Russian casinos show them only if you have a favorable balance).
  • Bonus- & Rewards – available bonuses (even if they aren’t yet connected) and the status in the loyalty program (we’ll tell more about it later).
  • History – the history of cash transactions and bonuses for the current day and week.
  • My Dashboard – a summary table with all the information: balance (game – win, bonus – added, personal – your personal funds), promos, special offers.

AstralBet-review

It is easy to navigate the user menu; you can go to the game lobby by clicking on the logo, and back by clicking on the user icon. The top menu, wherever you are, displays the current account status and notification icons.

Bonus policy

Although the casino bonus program doesn’t offer a lot of events, it is still very diverse. The only thing that AstralBet doesn’t have is promotional codes for gifts. However, this type of promo gradually becomes obsolete. And deposit bonuses are chosen over no deposit bonuses.

On the plus side, practically all other types of offers are available. The operator is very generous and constantly encourages client with pleasant nothings: for example, in December, there is a bag of gifts on a daily basis. If you have time, you can receive 31 gifts: the main thing is to arrive on time until other players have taken them.

AstralBet-bonus policy

No deposit bonus

As we’ve already mentioned before, AstralBet doesn’t offer no deposit bonuses. However the same can be said about all other modern casinos which chose deposit bonuses over no deposit ones in order to protect themselves from fraudulent activity.

Deposit bonuses

AstralBet start package includes several types of promo:

  • First deposit bonus: 100% (up to €2000).
  • Second deposit bonus: 99 free spins.
  • Third deposit bonus: 150% (up to €1000) + 30 free spins.
  • Bonus for installing the mobile version: 20% (up to €100).

In all cases, the amount of the deposit must be wagered in the equivalent of x35.

Regular bonuses

Every Monday, AstralBet users who have made bets for a total amount of €50 receive a cashback of 50% (up to €150). Wager: x35.

And every first Tuesday of the month, it’s possible to get a cashback of 75% (up to €200). To do this, you need to deposit at least €10. Wager is the same as in other promos: x35.

Tournaments

The casino hosts tournaments with a fixed prize pool (voyages) and a progressive jackpot. Some appear regularly, others are confined to important events and holidays: for example, currently, there is a Christmas tournament.

The amount of winnings can reach over 50 thousand euros.

AstralBet-bonus jackpot

“Game of the week” is another kind of competition. Your game statistics will determine what prize you get.

Club of player/loyalty program

AstralBet offers an extended VIP-program: you accumulate bonus points (AstralPoints, or AP), receiving statuses and corresponding privileges: personal manager, special events, invitations to events, etc.

Achievement ladder includes 4 statuses:

  • Bronze – registered player by default.
  • Silver –once the player has accumulated 1000 AP (additional 5% to AP).
  • Gold – 2500 AP (additional 10% to AP).
  • Platinum – 5000 AP (additional 15% to AP).

AstralBet-bonus programm

Bonuses depend on the type of game:

  • Slots, Scratch, Bingo and arcade games – €10 bet = 1 AP.
  • Board games (except Video Poker and Craps) – €50 bet = 1 AP.
  • Sic Bo, Roulette – €100 bet = 1 AP.
  • Video Poker, Craps – €200 bet = 1 АР.
  • Classic Blackjack and All Aces Video Poker – €1000 bet = 1 AP.

No reward points are awarded for live games and tournaments.

Replenishment and withdrawal of funds

Users can replenish their AstralBet accounts using a bank card (all international systems are supported, except for Maestro) or a wallet. Transfer is also possible (Internet banking). The provider itself does not charge a transaction fee, however, payment services may do it (in this case, the interest depends on the region and type of service).

6 types of currency are available: American/Canadian/Australian Dollar, Norwegian/Swedish Krona and Euro.

If you want to get a start bonus package, the minimum first deposit is 20 euros. In general, the minimum replenishment amount for the account is 10 euros.

AstralBet-deposit

As for withdraw methods, there are only three of them: Trustly, Skrill and Neteller. In one transaction, you can withdraw at least € 20 and no more than €5000 (if the amount won is greater, it will be split up). The money will arrive on your account within 1-7 days from the day the administration approves the payment.

Complaints about withdrawal

The majority of users write positive reviews about AstralBet. According to them, the casino pays winnings without fail.

The only thing that disappoints the clients of the establishment is exorbitant fee. However, the operator doesn’t mention any interests in the User Agreement. They may be associated with currency conversion and service charges on the part of the services. For example, Skrill has in the past year raised the fee for withdrawing funds with a VISA card right up to 7.5%.

Therefore, in this case, it’s hard to fault the provider: it honestly admits that it is not responsible for the conditions set by third parties. On the other hand, it might be good for AstralBet to provide other, less harsh currency withdrawal methods.

License and regulator of the casino

AstralBet Casino is controlled by the Malta regulator Malta Gaming Authority (license number – MGA/B2C/373/2017). This information – however, without a link to the site confirming the license status – is presented in the website footer.

The Malta Gambling Commission is considered an authoritative supervisory authority that strictly controls all the issued permits and doesn’t allow external fraudulent organizations to copy the official data.

On the official resource of the organization, we’ve found confirmation that the license was indeed issued to Go Wild Malta Ltd., so there is no reason to doubt the legality of AstralBet.

Complaints against the casino

Complaints of the players include comments on the User Agreement of AstralBet (Terms & Conditions). Europeans are not satisfied with the paragraphs concerning not only the payments, but also the conditions of the bonus program (inflexible wagers, fees).

Some users noted the occurrence of failures in the game, as well as a long wait for a response of the support service.

Where to complain against the casino

If you are not satisfied with the operator’s actions, first of all, you need to contact the client support service. We recommend doing it by e-mail (the address for submitting applications is support@astralbet.com), since you cannot record the call or communication in the online chat. Of course, the data of correspondence or conversation will be saved on the server, but you will not have access to them – you will have to request it.

If the support service hasn’t responded to your application in a timely manner or their response hasn’t satisfied you, you can write to the legal address of the company: Go Wild Malta Ltd., Sitz in Villa Seminia 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011, Malta. Or directly to the regulator – for this you must complete an application in the appropriate section of the official site: https://www.mga.org.mt/support/online-gaming-support/.

In any case, we recommend refraining from playing while the situation is being considered: this won’t allow you to spend the remaining funds (in such situations some establishments start provoking the player to receive at least some funds before he/she subsequently leave) or confuse the game statistics.

Casino support service

You can contact AstralBet client support service on one of the following telephone numbers:

  • + 46-844-681-480 (Sweden),
  • + 43-720-884-361 (Austria),
  • + 47-219-395-06 (Norway),
  • + 41-435-081-129 (Switzerland),
  • + 49-221-572-790-74 (Germany),
  • + 35-627-781-769 (Malta, international)

– or by email: support@astralbet.com. In the latter case, you’ll have to wait for a response from several hours to several days, depending on the severity of the problem.

You may use the online chat and Frequently Asked Questions (FAQ) for the quick resolution of simple issues.

All means of communication are available 24/7.

User Agreement

Terms & Conditions of the casino include a number of conditions which you should read in order not to lose money.

Let’s consider some of them.

Duplicate account

The provider prohibits the use of multiple accounts. This is a condition imposed by all the establishments in order to eliminate the possibility of fraud (for example, you can enter one game from two accounts to increase your chances of winning).

The administration of AstralBet indicates the criteria by which it establishes that one players has two accounts: the same e-mail, the same IP address (even if your family members play, it’s not allowed to register from one device several times), the same phone numbers, the same combination of login, password, gameplay, as well as any other criteria.

AstralBet-duplicate account

In order to exclude duplicate accounts, the provider may send any requests for confirmation of all the data specified by you to you or to third parties who have the necessary information.

In case of detection of any suspicious facts, your payments may be canceled.

AstralBet-duplicate identify

Inactive account

If you have not logged in to your profile within 12 months, it will be frozen, and, starting from the 13th month, the operator will charge a monthly maintenance fee of 5 euros (the first amount will be charged at the end of the calendar period). And after 30 months, it will reset the balance, even if it exceeds the amount of the fee.

If your location is unknown, and there are no funds in the account, they will be transferred to the regulator.

Astralbet-unactive account

Account suspension

The administration of the service notifies that it can close your gaming account and return the funds (with the deduction of the operator’s costs) without need to give prior notice and explain reasons.

This paragraph is usually introduced in order to deal with suspicions of fraud, when it is necessary to resolve the issue quickly, without getting involved in bureaucratic proceedings.

A huge plus is the fact that the service provider promises to return the funds to the player, and does not disclaim responsibility, as some unscrupulous establishments do.

AstralBet-reviw

Identity verification before withdrawing

If you send a payment request, be prepared that the AstralBet administration will request your proof of identity. This can be a passport, ID-card, scan of your bank card with the CVC-code, notarized account statement, confirmation of the deposit prepared by the bank/payment system.

If the submitted documents correspond to the format indicated by the provider, their processing takes no more than 5 business days.

AstralBet-withdrawal

Complaints procedure

The company does not accept claims and does not start disputes if 7 business days have already passed from the date of the transaction to which the user refers.

The timeframes for consideration of applications submitted to the support service do not exceed 14 business days.

AstralBet-review

AstralBet – prank, scam or fair casino?

AstralBet is a serious organization, for which the compliance with legal requirements is in the first place, and the interests of the players are in the second place.

Such things as the presence of registration in serious jurisdiction, a clear regulatory framework, cooperation with a large number of software developers speak well for the establishment.

However, some of the terms of the agreement create difficulties for players, although they don’t violate any client rights. And the functionality is designed for a limited group of users.

AstralBet is a narrow specialized casino closed for official access of players from Russia and the CIS. For the Scandinavian EU countries, this establishment indeed offers many possibilities: an interesting bonus policy, a diverse product line, a structured technical support.

AstralBet is not a scam, but an official establishment, the benefits of which, however, are not available for everyone.

Conclusion

The operator has made an effort to provide Europeans with the maximum possibilities corresponding to the requirements of the regulator.

The atmosphere of the casino is relaxing and fascinating, the games are interesting (there are both new and traditional products). At the same time, the provider took care of security and posted a number of useful materials related to the prevention of ludomania.

AstralBet clients don’t complain about the return on machines. But you still need to check whether it’s possible to win at this casino.

By and large, the resource makes a positive impression.

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