Bet-at-Home Review

Bet-at-Home
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Overview

Bet-at-Home Casino is a part of the betting platform that has managed to attract its own audience. It has a modest game collection, unusual usability and the most basic promo package. Therefore, it is unlikely to hold your interest for a long time.

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Details

Casino Bet-at-Home
Website URL https://www.bet-at-home.com/
Founded 1999
Headquarters Bet-at-Home Entertainment Ltd., Portomaso Business Tower, Level 12, STJ 4011, St. Julian's, Malta
Support Number +356 20102578 (Malta)
Support Types Phone, e-mail, FAQ, online chat
Languages English, Italian, Serbian, Portuguese, Slovenian, German, Polish, Hungarian, Croatian, Swedish
Trading Platform Bet-at-Home Entertainment Ltd
No deposit bonus No
Minimum 1st Deposit 1€
Bonus for 1st deposit From 1€: 100% (up to 200€). From 500€: 50% (up to 1,000€)
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 200€)
RTP 76.90-99.64% depending on the game
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C35055)
Software Microgaming, NetEnt, Evolution Gaming, NextGen
Games count 150+
Games except slots Roulette, blackjack, poker, baccarat, keno, craps, sports, jackpot, live, 3D
Deposit Methods VISA/MasterCard, Diners Club, Skrill, GiroPay, Sofort, банковский перевод, PaySafeCard, Neteller, PayBox, PayPal, Trustly
Withdrawal Methods Skrill, VISA/MasterCard, Neteller, PayPal, Trustly, PaySafeCard
Time of withdrawal From 1 to 7 days depending on the method
Limits for withdrawal Min 10€, max 5000/6000/1000€ per transaction depending on the method
Account Currency EUR, CHF, GBP, USD, DKK, PLN, CZK, BGN, RUB, RON, SEK
US Traders Allowed No
Prohibited countries France, USA, Turkey, Albania, Belgium, Spain, Portugal, Denmark, Czech Republic, Romania, Bulgaria, Australia, Greece, Russia, Israel, Iraq, Iran, Syria, Afghanistan, Hungary, Democratic people's Republic of Korea
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, German Online Casino Association (DSWV), Australian Association for Betting and Gambling (OWVG), European Association for the Study of Gambling (EASG), GamCare, GamblersAnonymous
Overall Score 7/10

Bet-at-Home Full Review

Bet-at-Home Casino is a part of the betting platform that has managed to attract its own audience. It has a modest game collection, unusual usability and the most basic promo package. Therefore, it is unlikely to hold your interest for a long time.

Is it possible to confidently dismiss the idea that Bet-at-Home is a scam? Can we trust the operator? Let’s take a closer look and try to understand how fair everything is here.

Bet-at-Home-main

Casino platform

Bet-at-Home Entertainment Ltd. was founded in 1999. Back then, it was still a land based club. In 2002, the operator went online and developed several services within one platform: a bookmaker’s office, a casino and a poker room, with the main focus on betting.

In general, the casino has the same resources as the bookmaker’s office: 10 language versions, 11 types of currency, a large selection of payment services and 24/7 technical support.

Just as at all the casinos, security is provided at several levels: at the resource level – by an anti-virus system and firewall, at the transaction level – by 128-bit SSL encryption, at the level of users – by human rights organizations (DSWV, OWVG, EASG, EASG) and an anti-ludomania program (the company cooperates with GamCare and Gamblers Anonymous).

The platform is cross-browser and adapted to various types of devices: mobile, tablets, PCs.

Online version of the casino

The official website of Bet-at-Home is primarily a bookmaker’s office, so it is designed accordingly: a gray-white background, small print (which is difficult to read, but serves to fit a large number of sections in the menu), a minimum of advertising: the main space belongs to events and match results.

The casino has several sections:

  • Casino – a collection of games of all subjects and genres.
  • Live Casino – a small set of “live” products.
  • Vegas – video slots.

You can also play at Bet-at-Home for free. There is a demo mode, although it is not available for all games, and in order to open it, you need to register.

In total, the casino’s collection contains just over 150 titles, but the choice of genres is good: Slots, Baccarat, Roulette, Poker, Blackjack, Keno, Bingo, Craps, Jackpot games, 3D machines and live entertainments.

Bet-at-Home-casino-online-version-live

For convenience, the library is divided into categories: All, Slots, Roulette, Blackjack, Table Games, Live (duplicates the corresponding section of the website), Video Poker, and Jackpots. You can use a search box, sort the games by alphabet/novelty/popularity, filter them by genres (science fiction, retro, horror and crime, etc.) and by betting type (free spins, multiplayer, bonus game, etc.).

We were surprised to see such a large selection of options in the collection that could be fully viewed in a few minutes. However, it should be noted that the operator did everything possible to make the user feel comfortable. The only thing missing is the indication of the developer under each game.

Mobile version

Bet-at-Home has a good mobile version, designed for devices running on Android, iOS and Widows operating systems (in the latter case we are talking about tablets). It works offline, without an Internet connection.

The application can be downloaded from specialized stores (Play Market, App Store). During installation, it will request a number of permissions (as a rule, access to contacts, phone calls and device memory). It weighs several MB, so it will not affect the performance of the telephone/tablet


The online and offline versions have the same database, so you won’t have to register again with the APK – you can use the existing login and password.

In terms of design, functionality and choice of games, this format is not very different from the browser. Except that the betting limits are different and there are no separate products that the developer could not optimize for the mobile format.

The game graphics quality is good. There are no slowdowns or freezes, so you can dive into the process quite quickly.

The application is good for those who want to relax a little, but if you use it for a long time, it gets boring, because the product range is not updated at all.

In general, Bet-at-Home Mobile is more suitable for beginners than for experienced gamblers.

Bet-at-Home-casino-mobile-app

Downloadable version

Bet-at-Home does not have a PC-agent. This is primarily due to the desire to provide mobility for users (the offline computer program is attached to one device and does not allow you to play from another point, and it is inconvenient to install it on a new computer and pass authorization every single time).

At the same time, the agent has its advantages:

  • More elaborated graphics (it is possible to “make it heavier” by adding components, without any page loading problems, since the program is installed in the root folders of your computer, and is not located on a network server or a mobile device).
  • Data security (any data entered on your personal device stay there; any data entered in the shared network, even if it is protected, or on a smartphone, which can be accessed by Google and Apple, are at risk).
  • Independence from provider blockings (mobile gaming stores do not offer applications that are prohibited in a particular country, and the online version is too unstable even when opened using a VPN).

Nevertheless, more and more establishments tend to abandon this format in order to avoid geographical restrictions.

Live casino

You can open the Live-Zone of Bet-at-Home in two ways: by choosing the Live filter in the Casino section or by going to the Live Casino section. The catalog contains only 15 games, most of which are Roulette, Baccarat and Blackjack from NetEnt and Evolution Gaming.

Bet-at-Home-casino-live

In each game, you can set your own betting limit, as well as choose a mode: free or for money (although almost all live entertainments have no demo versions).

You can adjust sound/display settings, choose a language and record a live stream. There is an online chat where you can communicate with croupiers (communication is in different languages, depending on the selected table).

In addition, you can add a table to the list of open games and play several games simultaneously, switching from one to another.

Bet-at-Home-live-dealers

In order to monitor the game progress, each window contains statistics showing all the moves made by the gamblers.

In other words, it is impossible to find fault with the live casino usability. Other elements of the service also create a good impression: pages load without hanging up, the graphics are good, and the croupiers are competent and friendly. Aside from the limited choice, the establishment leaves the most pleasant impression.

Presented game developers

The operator collaborates with several software developers. These are Microgaming, Evolution Gaming, NetEnt and NextGen – credible companies that are known in the gambling environment. However, in terms of competitiveness, the operator loses to its competitors, because users quickly get tired of familiar products, they often choose new products over the traditional ones.

Those numerous modern providers, who understand this trend, are expanding their partner networks, presenting new studios to the market. We believe that Bet-at-Home Entertainment Ltd. should slightly change the policy and diversify the game collection.

Personal account

Registration with Bet-at-Home comprises 3 stages. At the first stage, you need to complete a form (nothing new: full name, address, date of birth, e-mail, mobile number, login and password, security question). At the second stage, you need to confirm the specified email address by following the link in the letter sent by the operator. At the third stage, (after you replenish your account) the indicated data is verified.

Bet-at-Home-register

You get access to your personal account upon completion of the second step. The profile corresponds to the establishment: it is very informative and contains many sections, each of which includes several tabs.

My Betting Account comprises information about your account:

  • Account Overview – summary of your balance at the casino, poker room, bookmaker’s office.
  • Deposit – replenishment service.
  • Withdrawal – sending withdrawal requests.
  • Funds Transfer – transfers between player accounts (casino – poker – bookmaker).
  • Account activities – history of activity (all the performed operations).
  • Payments Management – bank transfer management.

My Bets is a betting history: Sports Betting (for sporting events) and Virtual Betting (for virtual matches).

My gaming activities include information about gaming activity in the Vegas section, and My Promotions – credited bonuses (sports promotions and special offers from the casino are displayed separately).

In addition, you can buy a bonus for real currency in your personal account (Vouchers and bonuses section).

Personal information can be edited in My profile:

  • Personal data – contact details.
  • Personal documents – uploading supporting documents.
  • Settings – notification setting.
  • Change password – password reset.
  • Change security question – changing your security question.

You can go from your account to the game lobby by clicking on the logotype, and back by clicking on the My account button in the top menu of the website.

Bet-at-Home-register-lk

Bonus policy

On the other hand, the bonus program of the casino is not so great. Bet-at-Home offers promo codes, several welcome bonuses, as well as cashback system and jackpot tournaments. However, the choice ends here.

Non-deposit bonus

Bet-at-Home does not offer non-deposit bonuses. The operator has not even introduced this type of promo, as it is disadvantageous: the player can easily get the winnings from free spins/funds without replenishing the account.

Moreover, such promotions attract fraudsters involved in money laundering.

Currently, almost all the casinos have replaced non-deposit bonuses with a start package that is available after replenishing an account.

Deposit bonuses

Bet-at-Home gives all the players who have replenished their account a bonus for their first deposit in the form of a cashback. The rate depends on the deposit amount: if it exceeds €500, it is 50% (up to €1,000); if less – 100% (up to €200). In any case, bonus funds must be wagered thirty times within 28 days from the moment of their crediting, otherwise they will be lost.

Bet-at-Home-bonus-deposit

Regular bonuses

Each casino client who shows activity on a daily basis (bets, deposits) receives a cashback of 0.25%. This is not much, but quite a decent amount can be accumulated with time. It is credited on the first business day of the month following the month in which the bet was made.

The cashback must be wagered 20 times within 28 days.

Tournaments

The casino tournament bracket contains several progressive jackpot events of up to more than 2 million euros. These are games on individual slots, the wins in which determine the number of tournament points and the reward-winning/non-reward-winning place.

As a rule, the first 30 places of the rating get rewards.

Replenishment and withdrawal of funds

You can replenish your player account at Bet-at-Home Casino with bank cards, a voucher, bank transfer, electronic wallet or several payment systems. A particular list of methods depends on the player’s country of residence and the chosen conditional unit (when registering a profile, it is attached to the account and can be changed only by contacting the support service).

Bet-at-Home-deposit

Funds arrive instantly (the exception is banking, which processes a transaction up to 3 business days) and without commission.

As for withdrawal, you first need to go through the account verification procedure (if you send all the documents in a timely manner, its duration should not exceed 2 days), and then wait for the confirmation of the transfer (here the duration also depends on the payment service – from 1 to 7 days).

A certain inconvenience is that you have to withdraw funds with the same method that was used to make a deposit, and there are fewer withdrawal methods. In addition, some systems can charge a commission fee (for example, Skrill or Trustly).

Bet-at-Home-withdrawal

Apart from that, the process does not cause inconvenience.

As mentioned above, the platform supports 11 types of currencies: the British pound sterling, the Euro, the Swiss franc, the Dollar, the Czech/Danish/Swedish krone, the Polish zloty, and the Russian ruble (despite the fact that players from the Russian Federation are not authorized to register with Bet-at-Home resources), Bulgarian lev and Romanian leu.

Complaints about withdrawal

The majority of online users leave positive comments about Bet-at-Home Casino. There are no complaints about withdrawal of funds, however, many users are dissatisfied with the profile verification  procedure, which is coducted before each withdrawal.

Authors of comments belive that there is no need to go through this verification procedure every time.

In general, there are no complaints about the service in terms of monetary issues.

License and regulator of the casino

The operator has received a gambling license from the Malta Gaming Authority (registration number – C35055). This is a serious and respected regulator, who is scrupulous about issuing licenses, so there is no doubt that the software of Bet-at-Home has been verified.

The company is also registered in Malta, so monitoring is carried out directly.

Complaints against the casino

In addition to dissatisfaction with verification, gamblers leave comments where they complain about the bonus program of Bet-at-Home Casino, which, firstly, is much more boring than programs of other operators, and secondly, inconvenient. For example, you need to wait a whole month to get a cashback, and the start package must be wagered 30 times in just 28 days.

Where to complain against the casino

You can file a complaint against the casino to the technical support service of the website. The best way to do this is to use the email address service.casino@bet-at-home.com or the online chat (in this case, you will save the history of correspondence).

According to the standard procedure, your application is transferred to the service manager, who will send you a response within a few days.

If this response does not satisfy you, your application is transferred to the head of the department. This is the final verdict of the casino. After that you may file a complaint with the regulator (the MGA’s official website contains a special section with a form, to which you can also attach documents) or an independent organization – each country has its own: eCOGRA, German Online Casino Association (DSWV), Australian Association for Betting and Gambling (OWVG), European Association for the Study of Gambling (EASG), etc.

In any case, before taking serious actions, you should read the casino’s policies in order to make sure that your requirements do not contradict them.

Casino support service

The client support service of Bet-at-Home Casino can be contacted by calling +356 20102578, by e-mail (office@bet-at-home.com) and in the online chat. Managers respond quickly and always try to meet users halfway (unless, of course, they have committed any serious/permanent violations).

If you want to get an answer to your question without communicating with company managers, you can get the information you need in the FAQ section, where you can find the most popular topics of conversations with the support service.

Bet-at-Home-support-chat-faq

User Agreement (General Terms and Conditions)

General Terms and Conditions is a user agreement that must be carefully studied. As a matter of fact, it contains interpretations of the most controversial issues and regulates the legal relationship between the client of Bet-at-Home and the administration of the casino.

Let’s consider a few provisions so that you can understand what this is about.

Registration requirements

When registering, the casino user must indicate the real name and surname, exact address, valid e-mail and correct telephone number. Moreover, he/she should not have other accounts at Bet-at-Home.

Bet-at-Home-registration-requirements

Data must be not only complete, but also up-to-date. The administration disclaims any responsibility for damages arising from the non-compliance with this rule.

Bet-at-Home-registration-requirements

Verification procedure

Upon registration of an account or before withdrawing funds, the client’s profile is subject to verifiation. In its course, the client may be required to provide certain documents (such as a passport, bank statement, etc.). If the user does not want to cooperate, the casino reserves the right to immediately block/close the account.

Bet-at-Home-verifikacii

Sole responsibility

The player is solely responsible for all the consequences arising from the use of his/her account by third parties (even if he/she did not give them access intentionally).

Bet-at-Home-sole-responsibility

Setting limits and canceling bonuses

The operator may unilaterally (that is, without the consent of the user) set playing or winning limits at any time, as well as completely refuse to provide a bonus offer to the client.

Bet-at-Home-setting-limits

Inactive account

If the player has not used the account for 12 months, it is considered inactive. In this case, from the beginning of the 13th month, the provider will begin to charge a monthly fee of 5 euros from the player’s account, which will be debited until the account is reduced to zero (this amount may be increased in case of changes in the regulations of the MGA).

In this case, the client will be notified at least 30 days prior to the beginning of the above mentioned procedure. In addition, if the account is activated within 3 months from the day the fee is imposed, the balance will be restored.

Bet-at-Home-neactivny-account

Winnings limits

The limit of winnings for a bet per day is 20,000 euros, per week – 100,000 euros. In case of placing identical bets (regardless of time), the winnings amount will equal to the daily limit.

Bet-at-Home-winnings-limits

Bet-at-Home: scam, fraud or fair casino?

Bet-at-Home is an elaborate and well-designed service with the rich functionality. Everything is all right with the casino’s licensing and legal information. However, certain clauses of the User Agreement contain conditions that may infringe upon the rights of players (setting personal playing limits by the operator, canceling awards/bonuses at any time, limiting the amount of winnings).

Moreover, due to its focus on betting, the operator connected very few games and did not try to create an interesting bonus program.

Of course, Bet-at-Home is not a scam, but the service will be boring for experienced players who are used to moving from slot to slot, looking for something new and forming their own strategy, taking into account the characteristics of different products.

Conclusion

Summarizing the above, we can say that the casino does not rise to the level of, say, 888Casino or Betsafe just because of the lack of content. The casino should expand its game collection by adding a couple of dozen developers and diversify a set of bonuses, thus becoming significantly distinguishable from others, because it offers excellent functionality and quality.

Is it possible to win at Bet-at-Home? The question is open. We will give the project 7 points out of 10 due to the lack of entertainments and the absence of atmosphere of a real Internet club.

 

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