Bet365 Casino Review

Bet365 Casino
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Overview

Bet365 Casino is a well-established European establishment that accepts users practically from all the countries. In Russia, it is not available only because it is blocked by Roskomnadzor.

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Details

Casino Bet365 Casino
Website URL https://casino.bet365.com
Founded 2001
Headquarters Hillside (Gibraltar) Limited, Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar
Support Number +44 1782 684757 (United Kingdom)
Support Types Live chat, phone, e-mail, FAQ
Languages English, Spanish, German, Italian, Portuguese, Danish, Swedish, Norwegian, Chinese (Simplified and Traditional), Bulgarian, Greek, Polish, Romanian, Czech, Hungarian, Slovene, Dutch, Estonian
Trading Platform Live chat, phone, e-mail, FAQ
No deposit bonus No
Minimum 1st Deposit 5/10/15/150/200€
Bonus for 1st deposit 100% (up to 100€). Wager: x15. Promotion Code: BONUS100
Bonus for 2nd deposit Cashback on live blackjack: 25% (up to 25€). Condition: play at least 10 rounds
Bonus for 3rd deposit Monthly slots: for 10 or more bets for a total amount of 50€
Main BONUS 100% (up to 100€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation HM Government Gibraltar (no. 97927), United Kingdom Gambling Commission (no. 39584)
Software Microgaming (Quickfire), NextGen Gaming, Quickspin, Genesis Gaming, Playtech, IGT (WagerWorks), Rabcat, Play’n’GO, Big Time Gaming (BTG), Ash Gaming, Aristocrat, WMS Gaming, 1×2 Gaming, Blueberi, Blueprint Gaming, Games Warehouse, Odobo, Mazooma IG, Realistic Games, SG Gaming (Barcrest), CoreGaming
Games count 500+
Games except slots Roulette, poker, blackjack, baccarat, bingo, arcade, bet, sic go, scratch, live
Deposit Methods VISA, MasterCard, Maestro, Internet Banking, ApplePay, GPay, PaySafeCard, Skrill, Neteller, EntroPay, Fast Bank Transfer, Bank Wire, Check, PayPal
Withdrawal Methods VISA, MasterCard, Maestro, Internet Banking, PaySafeCard, Skrill, Neteller, EntroPay, Fast Bank Transfer, Bank Wire, Check
Time of withdrawal 1-5 business days - bank cards and transfers, 12 hours - Neteller, 24 hours - Skrill, PayPal, EntroPay, PaySafeCard, 5-28 days - Check
Limits for withdrawal Min: 5€ - VISA/MasterCard, Maestro, PaySafeCard, 10€ - EntroPay, 15€ - Neteller, PayPal, 150€ - Check, max: 2500€/transaction - PaySafeCard, 8000€/transaction – PayPal, 30000€/transaction - VISA/MasterCard, Maestro, €35,000/transaction - Skrill, €37,500/transaction - Neteller, €40,000/transaction - EntroPay, €70,000/transaction - Cheque
Account Currency ARS, BGN, BRL, CHF, CZK, DKK, EUR, GBR, HUF, INR, ISK, JPY, MXN, NOK, NZD, PLN, RON, SEK, USD
US Traders Allowed No
Prohibited countries US and others (not listed)
Mobile application Yes
Mobile version Yes
Security GamStop, IBAS, Thawte SSL
Overall Score 7/10

Bet365 Casino Full Review

Bet365 Casino is a well-established European establishment that accepts users practically from all the countries. In Russia, it is not available only because it is blocked by Roskomnadzor.

The operator has a good reputation and is ready to offer high-quality software and fast payments. However, is it all as rosy as it looks at first sight? Is Bet365 Casino a scam or an absolutely fair project that rightfully occupies its position? We’ll try to sort it out.

Bet365 Casino-review

Casino platform

Bet365 Casino Platform is a cross-browser service that is also available for any kind of devices (tablets, smartphones, PCs). The casino is owned by Hillside (Gibraltar) Limited, registered in 2001. The company owns the entire franchise: Bet365 Bingo, Bet365 Casino, Bet365 Poker, Bet 365 Games and Bet365 Sports. There is a resource that unites all of these products, and separate resources for each of them.

In addition to online, Casino Bet365 has 2 more versions: a mobile application and a PC-agent. Both formats can be downloaded from the official website.

User security is ensured by the standard Thawte SSL encryption protocol. Social protection is provided by the company’s partners, in particular, GamStop, involved in the fight against gambling addiction (ludomania), and IBAS – an independent organization that regulates disputes between players and gambling service providers.

The service is distinguished by high availability: in fact, the User Agreement indicates that only the US citizens are unauthorized to register at the casino, the rest of the countries are not specified. And during registration there is a large selection of regions, which can be specified as a place of residence.

Online version of the casino

The official website of Casino Bet365 is designed in pleasant gray colors with turquoise accents. The promotional zone is unobtrusive and doesn’t occupy much space: the slider is not even stretched across the entire width of the screen.

Of course, the main space belongs to the product collection. It is designed in the form of a grid, which is familiar to the user, but several blocks (Roulette, Blackjack, Live Casino) are on top. There is a breakdown into categories and a search box, but there is no search filter by developers, which is not very convenient.

In total, Casino Bet365 offers over 500 titles: Roulette, Blackjack, Baccarat, Poker, slot machines, Bingo (there is also an individual resource for this entertainment), Arcade, Scratch, Sic Go live sector. Each game, except for live versions, can be tested in demo mode, but only upon completing the registration.

Bet365 Casino-online version

There are 19 language versions. They comprise the majority of European languages (even Estonian), as well as 2 variants of Chinese (traditional and simplified).

The website footer provides registration information, as well as the license number and jurisdiction, based on which you can easily check whether Hillside (Gibraltar) Limited has a gambling license.

Mobile version

Bet365 Casino Mobile is adapted to Android OS (starting from version 4) and iOS (from 6.1 and higher for iPhones, from 61 for iPads) mobile devices.

As for the collection of gaming products, this version is as good as the online version: there are the same card/board games (for example, 5 Roulette titles are available), 18 varieties of jackpots, bingo, slots and live games.

It will take you less than a minute to install the mobile version, and about the same time to unpack it. The mobile version is light, so it does not dramatically affect the performance of the device.

Assistance to beginners is offered in the form of online chat (works around the clock), contact forms and FAQ. You can contact the operator directly by personally sending an e-mail or by calling one of the contact numbers.

Bet365 Casino-mobile version

Downloadable version

Particular attention should be given to the PC-agent of Bet365 Casino. You can use it to play at the casino even in the absence of the Internet connection. It is available for any PC with a Windows operating system (at least Windows 7).

You can download the agent directly from the official website of the casino. At the same time, if you already have an account there, you do not need to create a new one: you simply enter your login and password and log into your profile. All game statistics, bonuses and amounts credited are saved.

The PC version is no different from the browser version, with the exception, perhaps, of graphics quality: it is incomparably higher due to the ability to install additional files on the computer that would affect the page loading speed due to their weight.

In addition, all the data entered by you on your PC will remain there thus preventing them from “crawling” over the network.

Bet365 Casino-downloader

Live casino

Bet356 live casino comprises only a few products: 5 variants of Roulette, Baccarat, Poker (including Hold’em) and Blackjack. All of them are available in European and Asian studios. The majority of games run on Playtech software – so far this is a leader in this field. Its graphics are realistic, and the picture does not “freeze” at the most inappropriate moment.

Dealers are male and female. They speak several languages, and if you wish, you can chat with them in an online chat (just like with other players, for example).

If you don’t want to communicate with the casino representatives in the live chat, a support service also works in the live-zone, and FAQ sections are available.

Bet365 Casino-live

Presented game developers

The list of game software developers with whom the casino cooperates is quite large (of course, it is not comparable, for example, with Dream Vegas, but it inspires respect).

The partners of Bet365 Casino include globally famous developers (Microgaming, Playtech, IGT, Quickspin, Play’n’GO), “middle-sized” companies (Realistic Games, Rabcat, Blueberi) and studios that areknown only in a narrow circle despite their importance (such as Mazooma IG or Odobo).

Taking into account the fact that the operator has a license, this list looks very impressive. At the same time, Bet365 Casino continues building partnership relations.

Personal account

Registration at Bet365 Casino causes certain difficulties. Firstly, at the initial stage, you must specify your residence address along with the postal code (the system determines your location and compares it with the IP-address data), the mobile phone and e-mail address, at which a letter with a confirmation link will be sent.

Secondly, you will need to confirm your data within a certain period of time – otherwise the profile will be blocked.

In case of successful verification, you will have access to your personal account with payment data (current account, replenishment/withdrawal methods), the start bonus from Bet365 Casino, game statistics and the history of deposits/amounts credited.

The profile is quite convenient without any irrelevant, distracting and intrusive elements. If you want to go to the game lobby, just click on the casino logotype, and if you want to return – click in the icon or user name.

Bonus policy

It is mainly focused on progressive jackpot tournaments. Other special offers are not very diverse. Let’s consider each group.

No deposit bonus

Bet365 Casino doesn’t provide no deposit bonuses. Just like all other establishments that have refused it, so as not to provoke players to withdraw funds without wagering. Of course, such promos also impose restrictions against fraud, but there is always a human factor (support service error, for example).

Deposit bonuses

The start package from Bet365 Casino is valid if you enter the promotional code BONUS100 in a special window for the first registration on the website/in the application. This is a standard cashback of 100% (but not more than 100 euros), which must be played back with a wager of x15 (that is, fifteen-fold).

Bet365 Casino-deposit bonuses

Wagering bets are deducted from the real account, not from the bonus one, and after 30 days, if you couldn’t fulfill the promo conditions, the bonus funds will be lost.

Additionally, 25% (but not more than 25 euros) is given to users who have played at least 10 rounds in Blackjack.

Regular bonuses

Every month, the casino gives money to players who have made at least 10 bets for a total amount of 50 euros in a certain slot (it is new every time).

Tournaments

The tournament collection from Bet365 Casino is very diverse. Every week, there are several new interesting events.

Club of players/loyalty program

The loyalty program is a traditional ladder of levels received by a player for gaining bonus points (they are called Comp Points or CP). There are 3 levels in total:

  • Bronze – 100-149,999 CP (given by default and confirmed by collecting Comp Points).
  • Silver – 150,000-499,999 CP. Prize: €50 Milestone Bonus (these are additional game points that can be spent on the spins).
  • Gold – from 500,000 CP. Prize: €100 Milestone Bonus.

In all cases, you need to wager bonuses in the equivalent of x20 30 days before the withdrawal of funds.

Points depend on the bet and game type: for example, for €10 in all types of Poker, except for PaiGow Poker, Hold’em and 3Cards, Keno, video slots and jackpot games, you’ll get 3 CP, in Baccarat, Roulette, Sic Go – you’ll get 1 CP.

You can use a special exchanger to convert bonus points into the currency. Every 100 points in the Bronze status = 1 unit of currency (any). For Silver and Gold, a more loyal rate is offered.

Bet365 Casino-loyalty program

Replenishment and withdrawal of funds

You can make a deposit to your account at Bet365 Casino in many ways: VISA, MasterCard, Maestro, Internet banking, ApplePay, GPay, PaySafeCard, Skrill, Neteller, EntroPay, Fast Bank Transfer, Bank Wire, Cheque, PayPal, etc. (they vary depending on the country of registration and the type of currency).

The money arrives instantly, no fee is charged by the provider (however it may be charged by some payment services).

Bet365 Casino-deposit

The choice of currencies is great: in fact, there are equivalents of almost all European countries, as well as the American dollar.

They also depend on the location of the player and the conditional unit chosen by him/her. The fastest payments are offered by the Neteller system – 12 hours (of course, the verification procedure by the casino administration is not taken into account), the slowest payments from the Internet Checking Check system may require from 5 to 28 business days.

The minimum and maximum limits are different. For example, using PayPal, you can withdraw a maximum of 8,000 euros, and Entropay will increase the limit to 40,000 euros per transaction. There is no withdrawal fee.

Complaints about withdrawal

There are not so many negative comments about Bet365 Casino. In particular, there are no complaints about the withdrawal of funds on the Web (even in the foreign specialized review communities). Although there are users who are dissatisfied with account verification, but this is a completely different story.

Apparently, the establishment has a respectful attitude towards its clients, which inspires respect: the reputation of Bet365 Casino is very, very good.

License and regulator of the casino

Hillside (Gibraltar) Limited was registered in two jurisdictions: Gibraltar (registration number – 97927) and the United Kingdom (registration number – 39584). In the first case the verification service is currently unavailable. But in the second case, we could confirm that the license has been indeed issued and is currently valid.

In addition, the operator cooperates with the international organization for the protection of the players’ rights IBAS, which is an additional advantage in assessing its integrity.

Complaints against the casino

The main reasons for complaints from users of Bet365 Casino are high betting limits. Reviews contain detailed stories shared by players who could not take part in certain events due to stringent requirements. This, of course, does not apply to the start bonus, for which the wagering ratio is only 15 (a very low figure in comparison with other casinos).

In second place is too complex profile verification. Clients don’t like the obligation to confirm a mobile phone, as well as the requirement to specify the exact home address and specify it on the map.

Where to complain against the casino

If Bet365 Casino violates your rights, first of all, you should contact the client support service. As practice shows, most disputes (of course, if we are talking about a fair casino) are resolved at this stage.

If you are not satisfied with the response of the support service, you have the right to write a formal claim to the company’s legal address: Hillside (Gibraltar) Limited, Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar. Or to one of the organizations that regulate gambling activities (IBAS, United Kingdom Gambling Commission) – links to their websites are given in the official resource policies.

And although there are no complaints about the return on the machines, users note a slight difference between the sums of bets and winnings (in other words, the fantastic sums cannot be won).

Casino support service

You can contact the support service of Bet365 Casino directly:

  • By calling on one of the numbers – +44 1782 684757 (a free call, unfortunately, is available only to residents of the UK) or 08000 288 365 (international, free call),
  • by writing to e-mail support-eng@customerservices365.com (usually the answer comes within a few hours if the issue is not related to payments) or leaving a request in the contact form.

In addition, you can use an online chat and a detailed FAQ to quickly clarify the situation.

User Agreement

The legal relations between the user and the administration of the casino are described in the User Agreement, referred to as the Terms & Conditions. Its conditions may vary slightly for residents of different countries, but there is always a common basis.

Let’s consider a few points in this document so you can see how important it is to read it before you start playing.

Personal data verification

Section 1 of the Terms & Conditions states the requirements for a registered player: he/she must confirm his/her age and the data indicated by him/her during registration.

The administration may at any time (more often – upon receipt of a payment request from a player) to request documents to verify the data.

The unverified account is suspended, and all winnings and bets are considered invalid. It is particularly remarkable that Bet365 Casino does not disclaim responsibility, and a blocked user can contact the support service and either verify the profile or receive his/her deposit back.

Bet365 Casino-verification

Withdrawals

This condition is introduced by almost all casinos. It is important for the casino clients in the first place (if they do not want anyone else who has access to their account to collect their winnings).

Essentially, the method of replenishment must coincide with the method of withdrawal. That is, if you deposited funds using a PayPal account, then you will have to withdraw them using it. In addition, it must be registered in your name.

Bet365 Casino-withdrawals

Inactive account

If you don’t log in to your profile, don’t bet, or don’t participate (each of these actions is considered separately and doesn’t exclude the other) in casino promotions for 1 year, your profile is considered inactive.

Bet365 Casino-inactive account

In this case, your accountis subject to the following actions:

  • A notification is sent to a registered e-mail.
  • A monthly fee of 2 pounds sterling or 5% of your deposit (if you have not responded to the notification of the operator within 28 days).
  • If you reset the account or confirm your account, fees are suspended.

Bet365 Casino-inactive account

In essence, this is an account maintenance fee.

System errors

The operator declares that the casino software is provided “as is”, that is, without any guarantees and conditions. In case of systemerrors or failures, the operator won’t be liable for losses incurred by the client.

Bet365 Casino-system errors

In case of incorrect calculation of the bet/spread/handicap/totals by a random number generator, the provider is also not responsible for the consequences.

This is the most unpleasant paragraph of the Agreement.

Bet365 Casino-system errors

CasinoBet365– prank, scam or fair casino?

Bet365 casino lives up to the reputation of a fair casino:

  • Information about the operator’s license is publicly available and can be easily verified.
  • The legal agreement does not contain (with the exception of those generally accepted and determined in the relations with the regulator) conditions that create difficulties for players.
  • Advertising information is minimized so as not to annoy and not to distract from the familiarization with the game collection and conditions.
  • The collection itself comprises a large number of software developers, including those that are indicative of the seriousness of the casino (since they apply a serious evaluation procedure).
  • The casino cooperates with organizations protecting the rights of players.
  • There is an offline version of the service: an application for mobile devices and a PC-agent, so that users can play safely and save the entire history without using the browser.

There is, however, a fly in the ointment, namely strict requirements for the player’s profile, which are introduced by the provider. However, this is the reverse side of following regulations, and in this case you must either accept or refuse and use the services of another casino.

In general, we can say with full confidence: Bet365 Casino is not a scam, but a reliable organization.

Conclusion

Bet365 Casino attracts with its variety. Where else can you find such a number of directions: bingo, live casino, casino, bookmaker office, poker room? All of these things are well structured and leave no reason to doubt the flexibility and reasonableness of the operator’s decisions.

Is it possible to win at Bet365 Casino? It is a separate question. Judging by the comments, it is unlikely that you can win fantastic sums without due skill, but it is quite possible to get a modest but pleasant prize. Moreover, the minimum payment amount at the casino starts from 5 euros.

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