Betat Casino Review

Betat Casino
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Overview

Betat Casino is a European establishment, known rather to narrow circles than to the wide audience. Despite the presence of awards and good visualization of games, the project has not yet become popular in some countries.

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Details

Casino Betat Casino
Website URL https://betatcasino.com/
Founded 2011
Headquarters Max Ent Limited (ранее - NRR Entertainment Limited), JPR Buildings, Level 2, Triq Taz-Zwejt, San Gwann, SGN3000, Malta
Support Number -
Support Types E-mail, feedback form, online chat, FAQ
Languages English
Trading Platform Max Ent Limited
No deposit bonus 20 free spins every day for a week
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 150€) + 50 free spins (10x5 days) per Starburst slot
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 150€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C-47261)
Software NetEnt, Play’n’GO, Big Time Gaming, Microgaming, Yggdrasil, Betsoft, Elk, JFTW, Quickspin, Triple Edge, Skillzz, Rabcat, Lightning Box, 2 x 2, Foxium, Fantasma
Games count 180+
Games except slots Roulette, Blackjack, Backgammon, Poker, Paco, Keno, Bingo, Pontoon (21), live
Deposit Methods VISA/MasterCard, Neteller, Skrill, PaySafeCard, AstroPay, EcoPayz, GiroPay, iDeal, Neosurf, QIWI, Sofort, WebMoney, Zimpler, Entercash, EPS
Withdrawal Methods VISA/MasterCard, Neteller, Skrill, PaySafeCard, AstroPay, EcoPayz, GiroPay, iDeal, Neosurf, QIWI, Sofort, WebMoney, Zimpler, Entercash, EPS
Time of withdrawal 1 day - E-wallets, 3-8 days - bank cards/accounts
Limits for withdrawal Max 25000€/month
Account Currency AUD, CAD, EUR, GBP, USD, NOK, RUB, SEK
US Traders Allowed No
Prohibited countries Afghanistan, Algeria, American Samoa, Angola, Antarctica, Australia, Bahrain, Burkina Faso, Chad, Christmas Island, Cocos (Killing) Islands, Comoros, Congo (Zaire), Egypt, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Haiti, Hong Kong, Hungary, Iran, Islamic Republic, Iraq, Italy, Jordan, Kenya, Korea, North Democratic People’s Republic, Lao People’s Democratic Republic, Liberia, Libya, Marshall Islands, Martinique, Mauritius, Monaco, Pakistan, Pal Territory, Papua New Guinea, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sierra Leone, Singapore, Spain, Togo, Trinidad and Tobago, Uganda, USA, Small outlying islands of the USA, Vanuatu, US Virgin Islands, Yemen
Mobile version Yes
Security SSL, GeoTrust, BeGambleAware, GamCare, Gambling Therapy, Net Nanny, Gam Block, Bet Filter
Overall Score 7/10

Betat Casino Full Review

Betat Casino is a European establishment, known rather to narrow circles than to the wide audience. Despite the presence of awards and good visualization of games, the project has not yet become popular in some countries.

What sort of “dark horse” is this? Is Betat Casino a scam or an official organization that just needs a good promotion? We will carefully examine the advantages and disadvantages of the casino in order to understand it.

Betat Casino-review

Casino platform

Betat Casino is another establishment managed by Max Ent Limited, which purchased the rights to use the resource from NRR Entertainment Limited in 2013. The company is also known for another project – Slotty Vegas.

The platform was launched on the gambling market in 2011 and became widespread in Eastern European countries. One of its awards comprises the Casinomeister Awards 2015 prize (1st Best Customer Services nomination).

The service is cross-browser and adapted to various types of devices: PCs, tablets, browsers. The graphics quality is pretty good. In addition, games are loaded without considerable “freezes”, error pages, and layout problems. In other words, the technical element is quite good.

The casino is not available for a number of European countries (France, Egypt, Italy, etc.) and for most of the North and South American territories.

The anti-virus system and data encryption certificates ensure the user’s security (all the transactions are performed via secure channels).

Betat Casino cooperates with human rights organizations and supports the anti-ludomania program promoted by BeGambleAware, GamCare, Gambling Therapy and their partners.

Online version of the casino

The official website of Betat Casino has a traditionally bright design: contrasting tones on a black and white background. The information is so concise that sometimes it is difficult to search for a given content.

There is only one language version of the resource, so those people who don’t know English may find it difficult to use the service. However, of course, you can always use the online browser translator (including the automatic translation of pages).

Betat Casino-online version games

The casino’s game collection contains a minimum of titles – only around 180. However, almost all the types of games are available: Roulette, Keno, Bingo, Blackjack, Baccarat, Poker, etc. There is a demo mode that allows you to test any entertainment before playing at Betat Casino for real money.

All the legal information is contained in the website footer (basement), including the numbers of licenses, on the basis of which the establishment operates (but without links).

An online consultant is provided for prompt communication with client support representatives. A specialist responds within a few seconds.

Mobile version

The casino doesn’t have an offline mobile application. But there is a mobile adaptation that allows you to use the services of the establishment with the help of a smartphone or tablet. The only downside is the need to have a stable Internet connection.

The mobile version has significantly better graphics and performance as compared to the widescreen version. In addition, there is a minimum of advertising information and the menu is summarized.

Apart from that, Betat Casino Mobile is not very different from the PC version: their functionality is completely similar, and the same country and user age restrictions apply. Accordingly, authorization requires the same login and password as on the computer, only without attachment to the physical location.

Betat Casino-mobile version

Downloadable version

Betat Casino does not also have a PC-agent. In general, this is a natural phenomenon, considering that modern users choose mobility over security.

Despite the advantages of an offline PC agent:

  • Independence from provider blockings in certain countries;
  • data security (in this case, you enter them on your personal device, not on the Web)
  • and the chance to play offline,

these programs have already become out-of-date and are rarely used by iGambling operators.

Live casino

The live zone of Betat Casino contains only 7 events: several types of Roulette and Blackjack. Interestingly, even here a demo mode is available, although only after registration.

Betat Casino--live dealers

Betting limits range from 1 to several thousand euros, depending on the type of entertainment. There are no VIP-tables or VIP-programs (we will talk more about this in the section of our review on the bonus policy).

Practically all the croupiers are female: in this case, we can notice the administration’s desire to attract the players, the majority of whom are men, to the game process.

There is no separate lobby for live games: they can be found in the general library, where games can be filtered by provider and product type. There is also a search box.

And given the fact that all “live” entertainmentsare developed by NetEnt, the search is not always convenient. For example, the selected Live Casino filter fails if we enter “NetEnt” in the provider field, and all the software of this studio is displayed.

As for the quality of games, everything corresponds to the expectations of clients. Dealers are competent, processes are failure-free, settings are convenient. You can chat with other gamblers and croupiers in real time using a chat for this purpose.

Presented game developers

Max Ent Limited cooperates with 17 major gaming software developers: Play’n’GO, NetEnt (as we have already mentioned, it owns the entire live casino line), Microgaming, etc.

The list of partners also includes such relatively young studios as Skillzz, Triple Edge, Fantasma, which indicates the operator’s desire to expand the collection. However, there are few titles from each developer, which means that the Betat Casino management has a lot to do on this matter.

Personal account

Registration with Betat Casino comprises 3 stages: first, you need to specify your e-mail and generate a username/password, then you need to enter your personal data (name, telephone number, address, age, etc.), choose a currency (it is attached to the game account – you can’t change it anymore later), and finally you need to confirm your email address.

Betat Casino-register

Upon successful completion of all necessary procedures, the user’s personal account becomes available.

Player profile contains the following sections:

  • Overview – summary information about the player (contact information, account balance, etc.).
  • Make a Deposit – account replenishment service.
  • My Inbox – mail box.
  • Payments – payment history.
  • Statements & Transactions – payment transactions and payment requests.
  • Bet Responsibly – setting game limits (as part of the fight against gambling addiction).
  • KYC Verification – profile verification (sending screenshots of documents, confirmation of the address and bank data).
  • Withdrawal – withdrawal service (available only after verification).

Betat Casino-register

Bonus policy

The bonus program offered by the operator is not diverse: there is no loyalty program, a modest starting package, a minimum of tournaments and regular special offers. At the same time, Betat Casino still uses promotional codes and non-deposit bonuses.

But first things first.

Non-deposit bonuses

Non-deposit bonuses of Betat Casino are represented by free spins (in the amount of 20), added daily during the week when you log in to the profile. The maximum bet that can be made by a player participating in the promotion (if, of course, he/she wants to withdraw the winnings later) is €5. The winning funds obtained from these bets must be wagered with the x30 wager, otherwise the administration has the right to deny their payment to you.

In addition, cashback weeks are held periodically: the casino user gets 10% for each bet. The maximum in this case is 100 euros. Wager is the same – x30.

Deposit bonuses

Start package of Betat Casino comprises the first deposit bonus. These are traditional 100% of the deposit amount (but not more than €150), as well as 50 free spins in the Starburst machine. The latter must be used within 7 days, otherwise they will be lost.

Here, the wager is more severe: it is necessary to wager the winning in the 35-fold equivalent. If the client fails to fulfill this condition, all the bonus funds will be lost. And considering that not the promotional money is spent first in the process of the game, but the personal one, this is, in fact, a double loss.

Betat Casino-deposit bonuses

Regular bonuses

Betat Casino holds the Games of the Week. These are operator-selected slots for which the user gets free spins. The winnings here grow with every victory, but after the first loss all the bonuses are lost.

There is the x35 wager.

Replenishment and withdrawal of funds

If there is one thing that is good about Betat Casino, this is the replenishment and withdrawal of funds. The operator offers a sufficient number of services for making a deposit: VISA/MasterCard, Neteller, Skrill, PaySafeCard, AstroPay, EcoPayz, GiroPay, iDeal, Neosurf, QIWI, Sofort, WebMoney, Zimpler, Entercash, EPS.

The platform supports 8 types of currency: American/Australian dollar, Russian ruble, euro, British pound sterling and Norwegian/Swedish krona. Money is credited instantly; however, a payment service fee can be applied.

The provider also charges a fee at the moment of payout. It is set by the administration of the casino and can reach 10%. Most often, the fee is applied to payments to clients with low gaming activity.

The maximum withdrawal amount is 25,000 euros per month (standard limit set by the MGA).

Betat Casino-deposit

Complaints about withdrawal

There are many negative comments about Betat Casino where users are dissatisfied with the payment verification procedure.

Moreover, it is not only a matter of its timelines, but also of different failures – for example, technical failures.

There are not so many people who are annoyed with the very identity verification, as it is present in any online casino.

License and regulator of the casino

Betat Casino has two licenses:

  • Malta Gaming Authority License no. C-47261, issued to Max Ent Limited (current operator).
  • United Kingdom Gambling Commission License no. 39470, issued to NRR Entertainment Limited (former operator), which is still active.

These jurisdictions command respect in the gambling industry and prove the official status of the casino.

Complaints against the casino

Comments about Betat Casino also contain complaints about the software. According to the visitors of the forums/thematic websites, the games offered by the operator go out of date, so it is time to replace them with something new.

In addition to the above, casino clients are concerned about the poor return on the machines. For example, the winning of one player who has made bets for a total amount of 28 euros can be only 50 cents.

Where to complain against the casino

Like any self-respecting establishment, Betat Casino has the procedure for filing complaints, in the first place, concerning cash transactions (deposits, bets, winnings crediting, and payments).

The first thing the operator pays attention to is that your bet must be recorded on the server (in the database or records). If there is no confirmation of this, no claim can be considered.

In addition, the application must be submitted no later than 7 days from the time of the events described in it, on weekdays (from Monday to Friday), from 8:00 to 17:00 CET. In this case, you will receive a primary response within 24 hours.

When reviewing your situation, the records from the server will prevail over your conclusions. You may also be asked to provide screenshots of the screen to confirm or deny certain statements, so we recommend making them immediately when an error occurs.

All of these requirements are strict, but traditional for this jurisdiction.

If you want to file a formal complaint, first of all, you need to contact the client support service at support@betatcasino.com. This method is a priority, since, unlike the online chat, it is official.

If the answer of the company’s specialists does not satisfy you, you have the right to contact the regulatory authorities: for UK residents, this is the ODR (Independent Dispute Resolution Commission) and the UK Gambling Commission, for citizens of other countries – the MGA (the website of this organization contains an appropriate application form).

Casino support service

To contact Betat Casino client support service, you can use online chat or email – the operator does not provide free telephone connection (the casino does not have a call center).

They work 24/7. The language of communication in both cases is English.

There is also a very detailed FAQ section – here it is called the “Knowledgebase.”

Betat Casino-support faq

User Agreement (Terms and Conditions)

Terms and Conditions (User Agreement) of the casino is a set of rules and conditions that you need to know to avoid losing your winnings and account blocking. The authors of many negative comments are the players who decided not to waste their time on reading this document and paid for it with their own money.

Let’s not repeat their mistakes and study the paragraphs that, in our opinion, are the most significant.

Profile verification

At the moment of registration, the user confirms that he/she has reached the age of 18 years (minors are not allowed to use the casino services), and provides contact details.

The administration may at any time (most often it happens before payment) request documentary evidence of this information:

  • A copy of identity certificate (ID-card, passport, driver’s license).
  • A copy of a utility bill not more than 3 months old.
  • Other documents confirming that this user was the one to make a deposit.

Betat Casino-profile verification

In case of refusal/inability to present these documents, the operator can freeze your account and not only refuse to pay, but also reset the balance (the latter occurs in extremely rare cases and usually in case of fraud).

Inactive profile

If within 12 months you do not log in to the profile, it is recognized as inactive. The administration notifies you about this by sending a letter to the e-mail address specified during registration. From this moment, you have 30 days to log in to your account and activate it. Otherwise a monthly fee of €5 will be imposed on the account, until it is reset.

In addition, every month, you will receive an email with a request to confirm your profile. In the absence of feedback and an empty account balance, it will be closed and deleted.

Betat Casino-inactive profile

If the user does not have a real opportunity to log in to the account, he/she can contact the support service by phone – a notification about this and all the contact information will be sent to him/her by mail.

If no login is registered within 30 days from the date the letter was sent, the account will also be closed.

Betat Casino-inactive profile close

Withdrawal fee

When you withdraw funds, the operator may charge a fee for using payment services or account maintenance (if you deposit and withdraw funds without any gaming activity). Its amount should not exceed 10%, however, for large winnings, this is a significant amount.

Betat Casino-withdrawal fee

Refusal to pay

If you refuse to provide proof of identity, the operator may (after 3 attempts to contact you and after 30 calendar days) send account information to the appropriate authorities. If it is found that the account belongs to another person, the casino will try to provide a refund to this person.

In any case, the operator will refuse to pay you.

Betat Casino-refusal to pay

Account blocking

In the process of verifying information about the user’s identity, his/her account may be temporarily frozen, and all operations (replenishment, betting, crediting of winnings, payments to the real account) may be suspended.

Max Ent Limited has determined the list of actions that are considered fraudulent (and for which your account will be closed, and the balance will be transferred to the account of the regulator):

  • Collusion: a joint effort of several individuals to gain an unfair advantage over other players (for example, consolidation of funds to increase a bankroll with multiple rewards or chargebacks).
  • Syndication: the user is a member of the group that creates joint win strategies.
  • Exploitation of errors on the website: for example, adding bets and bonuses.
  • Violations of rules (fraud) at another casino.
  • Use of software that directly or indirectly affects the course and/or result of the game.

Betat Casino-account blocking

Betat Casino: prank, scam or fair casino?

Betat Casino is quite a solid establishment: a good legal base, licenses from two respected organizations, a strict user verification system.

Besides, the User Agreement does not contain conditions that infringe on the clients’ interests – all the requirements are set with due account to legal regulations and obligations to the regulator.

However, all that relates to the service requires further work: only one language version, very few games, no offline applications for PCs and mobile devices, and a limited bonus program.

It turns out that Betat Casino is not a scam, but a service that needs to be substantially improved.

Conclusion

Betat is a fair and transparent casino. However, in our subjective opinion, it lacks dynamics and it does not meet the demands of modern users.

Is it possible to win at Betat Casino? It is quite possible. However, it may require some effort and it is unlikely that you will “raise” large sums.

We will give the operator 7 points for a responsible and respectful attitude to clients and a quality website.

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