BetChain Review

BetChain
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Overview

BetChain is a casino with a short but good track record. The main distinctive feature of the casino is the possibility of using Bitcoins of all kinds.

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Details

Casino BetChain
Website URL betchain.com
Founded 2013
Headquarters Stasinou 1, MITSI Building 1, 1st floor, Flat/Office 4, Plateia, Eleftherias, Nicosia, Cyprus
Support Number -
Support Types Online chat, feedback form, e-mail, FAQ
Languages German, Spanish, Russian, Italian, Portuguese, French, Swedish, Norwegian, Turkish, English, Greek
Casino Platform Softswiss N.V.
No deposit bonus No
Minimum 1st Deposit 10€, 0.01ETH, 0.01DOG, 0.01LTC, 0.001BCH, 0.0003BTC
Bonus for 1st deposit 100% (up to 200€/1BTC) + 50 free spins
Bonus for 2nd deposit 75% (up to 500€)
Bonus for 3rd deposit 50% (up to 500€)
Main BONUS 100% up to 1500€
RTP Not published
Free demo-games Open Demo
Regulated Yes
Regulation Curacao Internet Gaming Association, Antillephone N.V., Direx N.V. no.131879
Software Direx (SoftSwiss), Amatic, Endorphina, Microgaming (Quickfire), Betsoft Gaming, Habanero Systems, Ezugi, EGT, NYX Interactive, NetEnd, Booming Games.com, Betsoft, Ezugi, iSOFT Bet, GameArt, NYX Gaming Group, Pragmatic Play, Mr.Slotty, BelatraGames, BGaming
Games count 2000+
Games except slots Blackjack, roulette, baccarat, poker, dice, lottery, live, bitcoin games
Deposit Methods Bitcoin, Cubits, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Visa, MasterCard, Skrill, PaySafeCard, Neteller, Sofort, EcoPayz, iDebit, Instadebit, Zimpler, Yandex.Money, QIWI, Svyaznoy, Promsvyazbank, Alpha Bank
Withdrawal Methods Bitcoin, Cubits, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Visa, MasterCard, EcoPayz, iDebit, Instadebit, Skrill, Neteller, Yandex.Money, QIWI
Time of withdrawal 1 hour - E-wallets, 1-3 days - bank cards
Limits for withdrawal Min 20€
Account Currency AUD, BTC, BCH, ETH, LTC, DOGE, SEK, NOK, USD, EUR, CAD, ZAR, RUB
US Traders Allowed No
Prohibited countries UK, Israel, Spain, USA
Mobile application Yes
Mobile version Yes
Security SSL, GamCare, RNG Certified
Overall Score 7/10

BetChain Full Review

BetChain is a casino with a short but good track record. The main distinctive feature of the casino is the possibility of using Bitcoins of all kinds.

The gambling joint has a good reputation. It’s well-known for its good service and a variety of games. As a cautious customer, you worry that it might be just another scam. Let’s try to find out whether it’s worth your trust or not.

BetChain-review

Casino platform

The casino operator is Softswiss N.V., registered in Cyprus. Having appeared on the market, BetChain immediately set a course for modern technologies and ensured the possibility of using digital coins.

The casino platform is distinguished by its great functionality, linguistic diversity, and a decent return. It meets all modern requirements: the download speed is quite good, the data security is based on the SSL certificate. What’s more, it has a mobile version. The software has been certified by Itech Lab – one of the most well-known and most respected test laboratories.

BetChain cooperates with 20 major software makers: Direx (SoftSwiss), Amatic, Endorphina, Microgaming (Quickfire), Betsoft Gaming, Habanero Systems, Ezugi, EGT, NYX Interactive, NetEnd, Booming Games.com, Betsoft, Ezugi, iSOFT Bet, GameArt , NYX Gaming Group, Pragmatic Play, Mr.Slotty, BelatraGames, BGaming, and continues to expand this list, concluding new agreements.

Online casino version

The BetChain site is decorated with a hint at the Disney cartoon “Aladdin,” So, apart from the Arabic style of the logo, it also has its own purple genie.

The menu is modern. Games are split by tags. The hidden main menu of the site (it looks the same as in the mobile version), most of the functions are hidden under buttons (in other words, developers tried to use a minimum of words, relying instead on a maximum of icons and infographics).

In total, the site contains more than 2000 gaming products. In addition to standard slots, there are card games (baccarat, poker, blackjack), keno, lotteries, dice, and live products. The assortment is quite familiar, but on the other hand, it won’t get your bored to tears.

The site has up to 11 language versions. Following the path of such giants as William Hill and 888Casino, rather than their modern counterparts, BetChain offers only the major European languages: German, Spanish, Russian, Italian, Portuguese, French, Swedish, Norwegian, Turkish, English, Greek.

The footer contains all legal and license information with reference to the regulator.

BetChain-online version

Mobile version

The mobile version of BetChain offers more than 1000 gaming products (of course, this choice isn’t as rich as in the online version, but also impressive). There is no intrusive advertising, everything is in order, and language versions are presented in the same volume as in the browser. In fact, mobile players almost don’t feel disconnected from the network and play comfortably.

The account for all versions is the same. So, having registered in the mobile version, you can easily enter the full-screen site with your login and password, and vice versa.

As for bonus programs, they don’t differ a lot too. However, betting limits in BetChain Mobile are slightly lower than in the online version. In addition, the FAQ section is so meager and mediocre, having nothing in common with a full-fledged section, aimed at familiarizing users with the terms of using the casino. It’s quite natural because all these moments are well illustrated in Terms & Privacy. By the way, this document is also accessible in the APK.

The version is available for iOS, Android, and Windows devices (for tablet owners).

BetChain-mobile version

Download version

It’s so sad, but BetChain doesn’t have a download version for a personal computer. Perhaps, it’s just a tribute to modern technology, which doesn’t suggest binding to a physical location, or the casino is simply too young and didn’t have time to expand the range of its services.

However, in our opinion, the PC version is worth providing to users. These are the reasons:

  • First, the software installed on the PC has the ability to use the resources and storage of the device. This means that you can get better graphics without losing data processing speed (after all, everything will happen off-line).
  • Secondly, players will be able to use all the features of the software without fear of clampdowns of control bodies.
  • Thirdly, the PC version doesn’t depend on the quality of the Internet connection. Therefore, we sincerely hope that the BetChain management will be wise and provide players with the opportunity to enjoy their gaming products offline.

Live casino

BetChain’s live products don’t bring anything new to the gaming world. So, here we deal with tried and tested roulette (American, European, French), blackjack (private and multiplayer), 5 types of poker, dice, 1000+ slot machines, baccarat, and a few more types of card games.

Dealers are mainly represented by hot babes, and it sets a good tone for the game. In general, the games are good. The limits of the bets differ not only depending on the type of the game, but also on the status of the participant (we will tell you more about this when talking about bonuses). Dealers are intelligent, they respond promptly (for communication with them and other players, you can use a live chat).

BetChain-live casino

Game makers represented

Software for the casino is presented by 20 famous studios: Direx (SoftSwiss), Amatic, Endorphina, Microgaming (Quickfire), Betsoft Gaming, Habanero Systems, Ezugi, EGT, NYX Interactive, NetEnd, Booming Games.com, Betsoft, Ezugi, iSOFT Bet, GameArt , NYX Gaming Group, Pragmatic Play, Mr.Slotty, BelatraGames, BGaming.

BetChain decided not to experiment. Instead, they concluded agreements mainly with European studios, while neglecting young companies from the East. However, the project is still quite young and perhaps, sooner or later their management will dare to expand their product line, especially considering player reviews hinting at some monotony of products offered by the operator.

BetChain-games

Personal account

Registration in BetChain, as in many other casinos is quite simple. You just need to make a minor effort. You’re expected to enter your e-mail, password, bonus code (if have it), follow the link in the confirmation letter and you will finally find yourself in your personal account.

Having logged in, you should enter all the missing data: your address of registration, passport data, date of birth, etc. You’d better fill all these boxes immediately so that you don’t need to write all this stuff in a hurry, willing to get paid faster (for iGambling newbies we explain: with the 99% probability you will get your winnings only if you confirm your identity. For this purpose, you require sending a scan of documents with photos and information, identifying you).

BetChain-registration

The profile of the casino client is minimalistic. It’s decorated with any catchy things. Here you can see just the basic elements: the menu, the main field, and the logo (there aren’t any images and pop-up offers). You can view and edit your personal information, view game statistics, bonus policies, and responsible game policies, and also deposit your account.

To get down to the game, go to the main page (it’s very convenient since your balance won’t be displayed at the top of the site).

In general, we give the personal account four points out of five.

Bonus Policy

The bonus policy of the casino can really make players happy. The line of deposit bonuses is very rich. All possible types of promo are within your reach. Only no deposit bonuses are absent. However, all providers are reluctant to use them.

BetChain-bonus

Deposit bonuses

BetChain gives players bonuses on the first four deposits. Moreover, for the first deposit, there are even two types of bonuses:

  • Standard – for deposits of 10€ (or 1BTC). It accounts for 100% and can reach 200€.
  • Advanced – for high rollers who have credited their account with at least €500/2 BTC. Here you can count on 1500 €/3ю751BTC

In both cases, you’re expected to wager the original amount with the wager (it depends on the amount of the deposit).

The bonus on the second deposit is already 75%. The bonus on the third and fourth deposits amounts to 50% each. In all three cases, up to 500 can be given to you.

Regular bonuses

BetChain regular bonuses include free spins on Fridays and happy hours. In the first case, the operator simply thanks the users for their dedication and gives 50 free spins even to those who have never deposited their account during the week. In the second case, the operator offers players to demonstrate their reaction. At the most unexpected moment, a bonus code shows up, and you need to send it to the customer support service to receive a reward.

Tournaments

The operator along with its partners regularly holds tournaments. Progressive jackpots are already on their peaks: some of them even reach 3 million euros.

Players club/loyalty program

BetChain-players club

The casino VIP program is a standard accumulation of points and achievement of levels (statuses). There 4 statuses in the VIP program:

  • Silver – with the number of gift points from 100 to 499
  • Gold- with the number of gift points from 500 to 2999
  • Platinum – with the number of gift points from 3000 to 19999
  • Black – with the number of gift points 20000+

BetChain-players club

Each status provides an opportunity to receive an additional VIP bonus, cash back, a percentage of recharge (in fact, it’s the same refund), free spins, and additional places in tournaments. The difference lies only in the volume of these possibilities.

Gift Points can be obtained by betting. They are useful not only to improve the status, but you can also exchange them for currency, spins, and other gifts.

BetChain-players club

Lottery

Lotteries are another popular entertainment at BetChain. There are regular and event draws, for those who like high stakes or small risks, with a wide variety of conditions. You’ll never get bored!

Deposit and withdrawal of funds

For depositing funds, BetChain offers a good selection of options:

  • Bank cards – VISA, MasterCard, Maestro
  • Electronic Wallets – Yandex.Money, QIWI
  • International payment systems – Skrill, PaySafeCard, Neteller, Sofort, EcoPayz, iDebit, Instadebit, Zimpler
  • Banking systems – for Russia, it’s Alfa Bank, Promsvyazbank
  • Cryptocurrency, blockchain – Bitcoin, Cubits, Bitcoin Cash, Litecoin, Ethereum, Dogecoin

The use of crypto assets is a new level in online gambling: in spite of the fact that digital currency appeared in 2009, only a few reputable online casinos use it (of course, we don’t  mean one-day gambling joints).

It made it possible to speed up the withdrawal procedure. For digital coins, it takes about an hour.

In general, the speed of payments is normal at BetChain. E-wallets receive funds in 1 hour, for bank cards this period accounts for 2-3 days. In this case, the commission for transfer is not charged by the operator.

Withdrawals are made in fewer ways. In particular, these are Bitcoin, Cubits, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, Visa, MasterCard, EcoPayz, iDebit, Instadebit, Skrill, Neteller, Yandex Money, QIWI. You can’t withdraw your funds via bank transfer.

BetChain-withdrawal

Withdrawal complaints

Having carefully studied the user reviews online, we found only dissatisfaction associated with the requirement to send documents confirming the identity of the player.

This standard procedure is still able to surprise gamblers and cause resentment. On the one hand, this is really inconvenient, as you often have to send papers several times or supplement them with something else, answer personal questions, etc. On the other hand, this measure is necessary to protect the players. What’s more, it’s crucial for the operator too. For the casino it’s much easier to block a user account or refuse to pay, citing a violation of the rules of the resource, rather than having problems with its regulator if the latter suspects the casino of backing potential fraudsters.

Casino license and regulator

BetChain is managed by Direx N.V. This company also regulates small but well-respected casinos BitStarz, JetSpin, KingBilly. Goodwill Direx N.V. The company’s reputation wasn’t always flawless. For example, it had a public scandal with Satoshigames, who publicly accused the provider of non-compliance with the terms of the agreement. It also had conflicts with several other organizations (not so openly). However, today the company has actually reached the previous level.

The casino has received a sub-license of the jurisdiction of Curacao. That’s another ambiguous point in legal terms. It’s known that the Master Licensees of the 8048/JAZ series are not a guarantee that the casino operates officially: from time to time such licenses are seized by scammers. You require checking the integrity of the gambling joints by viewing the registry of the regulator, which indicates whether the resource is on the list of the licensed companies or not.

And if it were not for the fame of Direx N.V., there would be much more questions to BetChain.

Casino complaints

In addition to the dissatisfaction of BetChain players with the verification procedure, as we told above, there are a number of other reasons for users’ concerns:

  • A bad “return” is a subjective and hard-to-prove factor – unless, of course, you publish game statistics, as it’s done on specialized forums in JoyCasino, with the consent of the players, of course.
  • Uniformity, similarity with other casinos on the software SoftSwiss.
  • “Freezing” of accounts is a measure required during the evaluation of the player’s actions. It’s registered in the User Agreement and implies the possibility to suspend player access to the account at any time. Most often, an account is blocked either if it’s suspected of fraud or before payment, however, according to the rules, the administration can do it at any time and without warning

All these moments mentioned above aren’t unique at all because such reproaches are often addressed to any gambling joint. These reproaches can be either objective or due to resentment because of a loss in the game or even because of a desire to spoil the reputation (here we mean competitors). We can only say that the ratio of positive and negative reviews of the BetChain casino in the network is approximately 60:40.

Where can I complain about the casino?

If you are faced with an unfair, as you think, attitude from the casino side, first of all, you need to contact the casino customer support service: help@betchain.com (that’s a single e-mail for users from any country). Having applied, you will receive a notification about the formation of your application under a certain number, with which you can track its status.

Processing applications usually takes several days. In the event that the deadlines are violated or you received the wrong answer that you expected, you are entitled to send a complaint to the company’s head office by writing to the legal address: Stasinou 1, MITSI Building 1, 1st floor, Flat/Office 4, Plateia, Eleftherias, Nicosia , Cyprus. Of course, it will take more time, but such letters are often considered more carefully.

In the form of a last resort, you can contact the regulator (That’s the licensing authority. In this case, it’s Curacao Internet Gaming Association (www.ciga.an), Antillephone NV (antillephone.com), Direx NV (only to the address: Wilhelmalaan13, Willemstad, Curacao).

Before taking any action, we recommend you to carefully review the User Agreement. So, if there is a point in it relating to your situation and it’s not in your favor, then most probably there’s no point in starting any proceedings. The maximum that can be done in this case is to try to settle the issue amicably with the support service. Often, casino employees are prone to coming to a compromise with clients, especially if they have a good reputation (no systematic violations).

Casino support service

BetChain customer support is accessible 24 hours a day, 7 days a week (that’s a standard thing for online casinos). You can contact it via the feedback form, choosing the target of the appeal from the list, in the chat or directly, via e-mail: help@betchain.com.

The speed of response in the online chat is a few minutes. As for the answer in the mail, you’ll have to wait longer – within a few days.

As noted by casino players, the support staff is quite friendly and they try to resolve the issue and help. They make compromises in some cases.

BetChain-support

Terms of use

In general, the BetChain user agreement is a standard document. It establishes the rules of user behavior at the casino resources and its authority over this user. Now, let’s note the important points.

Canceling bets and wagers

The operator notifies that at any time it has the right to cancel your bet or wager without giving reasons. Well, this means that if you are suspected of fraudulent actions, the casino won’t allow you to cash in and get a win. Usually, this point causes discontent among players, but it can’t be challenged.

BetChain-cancel bet wager

Account closure

The cancellation of bets isn’t the most serious measure. If you become the object of close attention of the casino administration, your account might be closed. It can be done without explanation too.

This requirement, in fact, does not necessarily indicate the desire of the casino to prevent you from winning. Here we see just a tight control by the regulator, controlling the overall integrity of the gameplay. It’s much easier for the operator to be safe once again than to have problems with supervisory authorities.

BetChain-close account

ID confirmation

To verify your identity, BetChain may request copies of crucial documents: your passport, bank card account statement, ID card (a European document that includes the basic information: a citizen’s name, his place of registration, personal number, photo), receipt of payment of utility bills, etc. This is done before the payment or at any other time at the request of the administration. In case of refusal on your part, the operator has the right to cancel the payment or even block your account.

BetChain-identity

Help to addicted players

The company is actively fighting against gambling addiction. In the User Agreement, there are several points devoted to the identification of symptoms of the disease, measures to combat it, as well as links to the resources of organizations specializing in this field.

BetChain-help-ludomania

Is BetChain a scam?

BetChain is an ambiguous casino. On the one hand, we can note the use of modern technology, a large number of products, a well-thought bonus system, good functionality. In general, all that points to a solid casino. On the other hand, we can mention license issues (first of all, an issue with Direx N.V.’s reputation), user dissatisfaction with payment confirmation and software in general.

Perhaps the service just needs time to gain a foothold in the market and correct all the shortcomings.

It’s hardly possible to label BetChain as a scam. This is an honest casino that just needs to remove all of its glitches.

Conclusion

BetChain is a modern Bitcoin casino that definitely deserves attention. It has an interesting site, a rich game collection, loyalty to players (by the way, it has a relatively small list of prohibited countries) – all of this allows you to play with great pleasure, and without stress.

Of course, there are certain moments, which require a solution. However, the casino is still young by the standards of the industry, and we are assured that it has a promising future. The main thing is that the company shouldn’t forget to prioritize the interests of its users, not its own ones.

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