Betchan Review

Betchan
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Overview

Betchan is a young, ambitious and very interesting project. However, despite its young age, the casino does not enjoy a good reputation.

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Details

Casino Betchan
Website URL https://www.betchan.com/
Founded 2015
Headquarters -
Support Number -
Support Types Online chat, e-mail
Languages English, canadian, Norwegian, Finnish, Polish, German, French, Portuguese, Spanish, Czech, Russian, new Zealand
Trading Platform Direx N.V
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 100€) +30 free spins on fire@Steel slot. Promo code: BERLIN
Bonus for 2nd deposit 50% (up to 100€) +30 free spins on Rock's Revenge slot. Promo code: OSLO
Bonus for 3rd deposit 50% (up to 100€) +30 free spins on Casanova slot. Promo code: MOSCOW
Main BONUS 100% (up to 100€)
RTP Not to publish
Free demo-games Open Demo
Regulation -
Software NetEnt, Microgaming, Play’n’GO, Yggdrasil, Amatic, Pragmatic Play, Evolution Gaming, BGaming, Elk, EGT, Habanero, 1 x 2 Gaming, 2 By 2 Gaming, Belatra, Big Time Gaming, Booming Games, Betsoft Gaming, Endorphina, Ezugi, GameArt, Genesis Gaming, IronDog Studio, ISOFT Bet, JFTW, Mr.Slotty, Platipus, Playson, Rabcat, Spinomenal, Vivogaming
Games count 3000+
Games except slots Roulette, blackjack, poker, baccarat, Hi-lo, sports, lottery, keno, live
Deposit Methods Visa/MasterCard, Maestro, kiwi, Neosurf, interaction, funds, Entropay systems, Neteller, Bank transfer, Rapid, Bank transfer, bitcoin, elbows, Ethereum, bitcoin Cash, even Con, light coin
Withdrawal Methods Visa/MasterCard, Maestro, Skrill, ecoPayz, where, in Neteller, Bank transfer, bitcoin, elbows, Ethereum, bitcoin Cash, Doge coin, Lite coin
Time of withdrawal 1-3 business days-Bank cards, 3-5 business days - Bank transfers, instant e-wallets and bitcoin systems
Limits for withdrawal Min 20€, max 4000€/day, 8000€/week, 40000€/month
Account Currency RUB, EUR, USD, PLN, NOK, AUD, CAD, NZD, CZK, BTC, BCH, DOGE, LTC
US Traders Allowed No
Prohibited countries USA, UK, Israel, Spain, Netherlands, France, USA, Latvia, Turkey + restrictions of game providers (about 30 territories)
Mobile application Yes
Mobile version Yes
Security SSL, Anti-faud System, Responsible Gaming, iTech Labs
Overall Score 6/10

Betchan Full Review

Betchan is a young, ambitious and very interesting project. However, despite its young age, the casino does not enjoy a good reputation.

Let’s try to figure out whether Betchan is a scam or a serious project, which has suffered from the marketing policy of competitors and management mistakes? We will carefully examine all the strengths and weaknesses of the casino and make our own conclusions.

Betchan-casino-main

Casino platform

Betchan is managed by Direx N.V., the official information about which is almost impossible to find. The platform itself was developed by SoftSwiss Software in 2015.

This cross-browser and multiplatform service supports all types of devices and looks nice at different screen resolutions.

Access is mostly limited not by the provider, but by the game software developers. For comparison: the provider has restricted the use of the resource for 9 countries, while NetEnt – for more than 30 regions.

It is worth noting that Betchan supports cryptocurrencies. This direction has plenty of prospects in iGambling, although it has not yet been adequately explored.

The security of the casino users is standard: the website is protected by the anti-virus system, and the transactions are secured by 128-bit SSL encryption. In addition, there is an anti-fraud system, which blocks phishing attacks, detects carding (spoofing of payment details) and pharming (redirection of a player to malicious sites). And all software is regularly tested by iTech Labs.

The operator cooperates with anti-ludomania organizations. In particular, Responsible Gaming is one of the partners of Direx N.V.

Online version of the casino

The official website of Betchan000 has a traditional black and white design with bright (in this case, red) accents.

The resource looks attractive, modern and, most importantly, not overbearing.

The game collection is located on the home page. According to the standard scenario of Internet clubs, it is divided into thematic blocks: All Games, New, Popular, Slots, Roulette, Blackjack, Live, Bitcoin Games. In addition, there is a filter by provider and a search box. Considering that the casino has over 3,000 slots alone, this makes navigation much easier. You can play at Betchan not only for money, but also for free, in a test (demonstration) mode.

Betchan-online-version-games

 

Bonus offers are concentrated in the slider and do not affect navigation.

The footer contains information about the available software developers, the company’s partners, as well as a list of the casino’s principal policies.

To complete the picture, the operator should add information about the regulator and the license. Their absence in open access is disturbing.

In general, the website looks nice, so it is easy and pleasant to stay on it for a long time (which was, in fact, the operator’s purpose).

Mobile version

The casino does not have a downloadable mobile version, but has a good mobile adaptation. Not only the presentation content, but all the games are adapted to different resolutions and screen positions. The content is built taking into account the field width orientation, nothing “falls apart” or “hangs up”.

All information in the version for smartphones and tablets is collected in a single menu. This is where the differences from the desktop format end. Even the footer information here is not included in a separate section.

Betchan-mobile

Downloadable version

Betchan Casino also does not have a PC-agent. And considering that the casino has existed for more than 3 years, it is safe to say that the operator has no plans for developing this service.

However, the PC agent, although it has several disadvantages (it requires a lot of space on the computer, attaches the user to one physical point), is more secure in comparison with the browser versions and mobile applications. In the latter case, you either enter your details in the shared network, or give access to your smartphone (tablet, iPad).

As for the PC-agent, all information is stored on your personal device, and the probability of its interception is significantly lower.

Live casino

The Live Zone of Betchan comprises about 100+ games, including: Roulette (Automatic and Immersive types, providing maximum realism due to filming from several cameras at different points in the playing hall), several kinds of Blackjack, Baccarat, Poker, Lottery, Keno and Football.

Betchan-live-dealers

The betting limits are different and depend on the category of entertainment. In addition, there are separate tables (with higher maximums) for the VIP program members (we will talk about it in the “Bonus policy” section of this review) and cryptocurrency account holders.

The lobby is very pleasant to the eye. There are standard settings: sound, display (for example, you can select the screen resolution), design. There is a live stream recording option and a language menu.


The majority of dealers speak English (as a rule, this is enough to communicate with players from different countries). You can ask them a question or chat with other gamblers in an online chat.

Presented game developers

Direx N.V cooperates with 30 developers and regularly expands its partner network. Betchan Casino has the software from the following studios: everyone’s favorite NetEnt, Microgaming, Play’n’GO, Evolution Gaming, BGaming, etc., as well as a number of large, but not so well-known providers: Habanero, 1 x 2 Gaming, 2 By 2 Gaming, JFTW, Mr.Slotty and not-so-well-advertised companies (Vivogaming, Platipus).

There is only a concern about the status of these products, because the operator has not officially proved the presence of licenses for all of these games.

Personal account

Registration with Betchan comprises only one step: you simply enter your e-mail (it will later be used as your login), create a password, choose the country of residence (without specifying the exact address), currency and accept the terms of the User Agreement. No confirmations or detailed forms are required, which casts doubt on the seriousness of the security system.

Betchan-register

Personal account is quite convenient, as all the information is systematized and grouped into several sections:

  • Balance – current account summary (balance, deposits, withdrawn amounts, Betchan promotional code).
  • History – transaction history with a filter by currency type, actions (replenishment, withdrawal, bonus, cashback, amounts credited according to the partner program) and status (sent, received, rejected).
  • Bonuses – bonuses credited and a form for entering a promotional code.
  • Affiliate – affiliate program (cashback for clients who joined after following your personal affiliate link).
  • Profile Info – completing and editing a personal details form (full name, nickname, date of birth, gender, address of residence with a postal code) and customization of notifications.
  • Documents – service of uploading documents for identity verification (this procedure is carried out before confirmation of payments).

Betchan-register-lk

You can go to your personal account from any page of the website by clicking on the login, and back by clicking on the logotype. If you are in the account, the money and bonus account status is always displayed on the top of the screen.

Bonus policy

The casino has an interesting bonus system: a rich start package, a regular cashback to the account, a lot of competitions and a VIP program with good rewards.

But first things first.

Non-deposit bonus

Betchan does not provide non-deposit bonuses. This is not only due to the desire to protect the system from fraud, but also to the lack of benefits for the operator. After all, a player, with luck, can wager bonus funds without making a deposit at all, and this is a direct loss for the casino.

Deposit bonuses

At the same time, the casino has quite a decent starting package. Betchan gives bonuses for 4 first deposits:

  • First deposit bonus: 100% (up to €100) + 30 free spins for Fire@Steel Slot. Betchan promotional code: BERLIN.
  • Second deposit bonus: 50% (up to €100) + 30 free spins for Rock’s Revenge Slot. Promotional code: OSLO.
  • Third deposit bonus: 50% (up to €100) + 30 free spins for Casanova Slot. Promotional code: MOSCOW.
  • Fourth deposit bonus: 50% (up to €100) + 30 free spins for Lucky Coin Slot. Promotional code: PRAHA.

Betchan-bonus

There are a number of conditions. These promotions are not available for cryptocurrency deposits, and the maximum bets for wagering are €5, while the maximum payout on free spins amounts to €10,000.

In all cases, free spins and cashback must be wagered 30 times no later than 30 days after their crediting (after that they will be lost).

In addition, the promotion is not valid for individual slots and residents of approximately 20 countries.

Regular bonuses

This is Reload on Fridays: 50% (up to €100) + 30 free spins for Book of Aztec Slot. The bonus is valid for the AMSTERDAM promotional code. It has the same wagering conditions as deposit bonuses.

Tournaments

The casino holds a large number of progressive and fixed jackpot tournaments. If you want to participate, you need to have a good amount in your account, since the rating in the table is determined by the number of bets and winnings.

Club of players/Loyalty program

Members of the Betchan VIP program accumulate bonus points – Betchan Points (BP). 1BP is given for a €17 bet.

The number of points determines the level and the corresponding reward:

  • Level 1 (Elephant) – 100BP – €5 as a reward.
  • Level 2 (Fox) – 200BP – €15 as a reward.
  • Level 3 (Monkey) – 500BP – €25 as a reward.
  • Level 4 (Tiger) – 1,500BP – €75 as a reward.
  • Level 5 (Sheriff) – 4,000BP – €200 as a reward.
  • Level 6 (Dracula) – 15,000BP – €500 as a reward.
  • Level 7 (Captain) – 30,000BP – €1,250 as a reward.
  • Level 8 (Viking) – 60,000BP – €3,000 as a reward.
  • Level 9 (King) – 100,000BP – €5,000 as a reward.
  • Level 10 (Ra) – 500,000BP – €30,000 as a reward.
  • Level 11 (Pharaon) – 2,000,000BP – Porsche911 CarreraGTS as a reward.

Betchan-bonus-vip-levels

Points must be wagered three times, after which they can be exchanged for real money. The maximum withdrawal amount is also determined by the status: for levels 1-6, the limit is 25,000 €/month, for levels 7-8 – 40,000 €/month, and for levels 9-11 – 75,000 €/month.

Replenishment and withdrawal of funds

Betchan supports 13 types of currencies and a large number of withdrawal/replenishment methods (a particular list depends on the player’s country of residence and the chosen conventional unit).

Betchan-replenishment-funds

You can make a deposit in your personal account after registration. The minimum deposit amount required for using the service is 20 euros.

The main currency of the website is the euro, so when making a transaction you will be charged a conversion fee. Funds will be instantly credited. You do not need to confirm your identity to start playing.

However, when you send a withdrawal request, your profile will be verified. The procedure may involve sending the necessary documents to the client support service, as well as a telephone conversation, during which Betchan representatives will ask you several security questions. The technical support service communicates in Russian, among other languages, therefore you should not have any trouble understanding them. If everything goes well, a notification will be sent to your personal account.

Almost the same set of services is available for the withdrawal of funds, with the exception of Neosurf, Interac and Rapid.

Betchan-withdrawal

Here a commission fee can also be charged if the client has not wagered his/her deposit at least three times.

Complaints about withdrawal

There are many comments about Betchan casino. Users criticize an unreasonably long verification procedure of the casino. However, we have not found any complaints about the refusals in payment, which indicates either the inactivity of dissatisfied clients, or a competent work of the client support service, which neutralizes scandals before they become public knowledge.

License and regulator of the casino

The official resources of Betchan do not contain any information about the regulator and the license issued by it. From the casino catalogs, we have found out that the operator’s activity is supervised by the Government of Curacao, which issued its sub-license.

However, this jurisdiction has a bad reputation in the gambling environment, as it is not able to control its own licenses. A number of Master Licenses have already fallen into the hands of unscrupulous organizations.

Therefore, it is impossible to tell whether the operator has the right to carry out gambling activities solely upon the reference to Curacao.

Complaints against the casino

Comments about Betchan also contain many complaints about the technical support service of the casino that ignores clients, gives different answers to the same questions (here we are talking about two different divisions: online chat and e-mail support).

In addition, many users are dissatisfied with slots, which, according to visitors of foreign forums, are disconnected on purpose at the very moment when they, according to statistics, should already provide winnings.

Where to complain against the casino

If you want to submit a complaint against the casino, you first need to contact the support service (in the online chat or at support@alfcasino.com). The time frames for processing your application should not exceed 3 weeks (in exceptional cases, the administration may extend it after notifying you about this).

If you are not satisfied with the operator’s decision, all you can do is contact independent organizations, such as ODR, ADR or AGCG. Of course, you can try to contact the department of Curacao Government, but, most likely, you will have to wait a long time for an answer.

We also recommend that you leave feedback on thematic platforms (such as ours) in order to warn other people about possible risks.

In any case, before you start the proceedings, you should carefully read the terms of the User Agreement (Terms and Conditions): it is quite possible that your requirements do not comply with its provisions.

Casino support service

There are only 2 channels for interaction with Betchan client support service:

  • Online chat.
  • E-Mail: support@alfcasino.com

Both means of communication are available around-the-clock. However, according to online users, the support employees can easily ignore your message.

And the casino does not have a call center or a FAQ section.

In general, technical support is another weakness of this establishment.

User Agreement

The User Agreement contains the basic rules and interpretation of the most controversial issues. In fact, this is an extended analogue of the FAQ, which you should read in order not to lose your winnings or even your account due to ignorance of certain requirements.

Let’s take a look at a few conditions that seemed important to us.

Fees and commissions

If the player has not wagered the deposit three times, the operator reserves the right to charge a transaction fee (its size is determined on an individual basis).

In addition, the player is fully responsible for the fulfillment of tax obligations in the country of his/her residence/registration.

Betchan-fees-and-commissions

Risks

The operator is not responsible for the losses incurred by the user during the game. Despite the fact that the company takes all necessary measures to protect the player’s account, it is not responsible for the loss of personal details due to careless actions of the player.

Moreover, the provider does not compensate for losses incurred as a result of a software failure, but may cancel all bets made at the time of such a failure.

In fact, this means that you use the service at your own risk and you cannot submit any claims to the casino.

Betchan-risk

Anti-Fraud

In order to prevent fraud on the website/in the application, the administration of Betchan has the right to verify players by calling them upon receipt of their withdrawal requests. No withdrawals will be possible until the status of the user is verified. If the owner of the account does not pass the verification procedure within 2 weeks from the date the request is sent, his/her account will be deactivated.

Betchan-anti-fraud

The operator also monitors abuses by the player, for example, when wagering bonuses:

  • Maximum bets on high variance games (to increase balance)
  • Decreasing the bet after a big win and switching to low variance game.
  • Making maximum deposits to obtain maximum bonuses.
  • Bonus ratio (deposit to bonus ratio) is more than 50%.

Betchan-abuses-by-the-player

In fact, much of this may not be a deliberate fraud. Such conditions allow unscrupulous establishment to refuse a payment to the client by referring to the rules.

Currency conversion

The main currency of the website is the euro. Therefore, when you withdraw your winnings via a bank card/transfer, you will definitely have to convert them. When using other services, there will be a commission fee for services of international payment systems.

Betchan-currency-conversion

Inactive accounts

If you do not use your account within 180 days (you do not make deposits, bets, withdrawals and do not participate in events), it is recognized as inactive, and all the funds deposited in it are withheld by the operator (you can later return them upon provision of appropriate confirmations).

Betchan-inactive-accounts

In the Russian version of Terms and Conditions, this condition sounds somewhat different. First, the status of an account becomes inactive after 12 months; secondly, there is the following condition: starting from the 13th month, a monthly fee of 10 euros will be charged. It is debited from your account until the account is reduced to zero or activated.

Betchan-inactive-accounts-rus

Betchan: scam, fraud or fair casino?

Betchan is another product from SoftSwiss Software that doesn’t have a very good reputation. And this is understandable: such things as absence of a confirmed license, unprofessional support service and problems with the return rates of machines spoil the life of “ordinary” users, leading to disappointment in the casino.

On the plus side, the casino has a good game collection (the live sector alone is several times bigger than the same of its competitors), an interesting bonus program and a convenient functionality.

It is impossible to state unequivocally that Betchan casino is a scam. However, we definitely cannot recommend this product.

Conclusion

Betchan is another pretty package that hides an indistinct content inside. Unfortunately, the casino does not meet the expectations of its clients. Is it possible to win at Betchan Casino? It is a tricky question. On the one hand, there is always the possibility of luck. On the other hand, it is not enough to win, as you also need to withdraw your winnings. And at this stage, clients of the club may face great difficulties.

But let us stop here. We will give the casino 6 points out of 10 (for a nice design, appropriate usability, a large number of options and really nice bonuses).

 

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