Up to 50%
|Headquarters||‘Betsson Experience Centre’, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta|
|Support Number||+44 808 238 0028 (UK), 852 28 666 (Norway), +358 9-2319 3858 (Finland), +356 2260 3155 (Germany), 224 90 67 50 (Poland), +356 2260 3036 (Spain)|
|Support Types||Phone, online chat, e-mail, feedback form, FAQ|
|Languages||English, Latvian, German, Norwegian, Polish, Finnish, Swedish, Spanish|
|Trading Platform||BML Group|
|No deposit bonus||No|
|Minimum 1st Deposit||10€|
|Bonus for 1st deposit||Free spins on first Deposit from 20€ (5 spins x 10€)|
|Bonus for 2nd deposit||No|
|Bonus for 3rd deposit||No|
|Main BONUS||Up to 50%|
|Free demo-games||Open Demo|
|Regulation||United Kingdom, Malta Gabling Association (MGA), Alderney Gambling Control Commission (AGCC), Gaming Malta Limited, IGT, British Gambling Commission|
|Software||Microgaming (Quickfire), NetEnt, Play'n'GO, NextGen Gaming, Quickspin, Genesis Gaming, Playtech, Cryptologic, Rabcat, the Stars Group, Leander Games, Big Time Gaming (BTG), Elk Studios, Ash Gaming, Thunderkick, WMS Gaming, Yggdrasil Gaming + own developments|
|Games except slots||Blackjack, baccarat, roulette, poker, hold'em, sports betting|
|Deposit Methods||Swedbank, Seb, Citadel, EntroPay, iDeal, Maestro, MasterCard, Neteller, Moneta, Skrill, Visa, Instant banking|
|Withdrawal Methods||EntroPay, Neteller, Skrill, Trustly, Visa, Bank transfer|
|Time of withdrawal||1 day - e-wallets, 3-4 days - Bank cards, 2-5 days - Bank accounts|
|Limits for withdrawal||Min 20€, max 50 000€/day|
|Account Currency||EUR, SEK, NOK, USD, GBP, PLN, BGN|
|US Traders Allowed|
|Prohibited countries||Saudi Arabia, Belgium, Angola, Austria, UAE, Bahrain, Algeria, China, Czech Republic, Denmark, Cuba, Eritrea, Ethiopia, Estonia, France, Spain, Pakistan, Georgia, Greece, Guadeloupe, Guyana (French Guiana), Hungary, Hong Kong, Indonesia, Iran, Italy, Kuwait, Afghanistan, Latvia, Libya, Lithuania, Malaysia, Martinique, Yemen, Jordan, Australia, Mauritania, Mauritius, Morocco, Marshall Islands, Iraq, Norfolk Island, North Korea, Portugal, Qatar, Rwanda, Slovenia, Sudan, Somalia, Syria, South Sudan, Turkey, USA, Puerto Rico, Tunisia, virgin Islands|
Betsafe Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Betsafe – prank, scam or fair casino?
- 6. Conclusion
Betsafe Casino is a large provider of gambling services. It was founded in 2006. In 2011, it joined Betsson Group and established its branches in dozens of countries.
Its slogan “In it to win it” reflects the passion for games, as well as the passion for the brand, which distinguishes the operator from others.
What is Betsafe today: a serious competitor to William Hill or a fraudulent resource? Is this a scam or a reliable organization? Let’s sort the wheat from the chaff and see what’s what.
Betsafe is a multilingual platform that combines over 600 thousand players from 100 countries of the world. The project was launched in 2006 and managed to get a toehold in the international market in the very first years.
The company is registered in Malta, which also enjoys the users’ confidence.
The platform combines a casino and a bookmaker office with a stable download speed. The updated html-technology reduces the load on the server and increases the speed of data processing.
The software is purchased from both well-known developers (NetEnd, Microgaming, Playtech, Cryptographic), and from newcomers to the industry. There are self-engineered products: exclusive content available only on the resources of the provider. Few providers are able to beat Betsafe in terms of quantity of titles: in total, the operator offers over 1,000 products.
Players like a quick (compared to analog casinos) withdrawal procedure, high-quality graphics and a diverse game collection. SSL and TLS encryption is used to ensure security.
Online version of the casino
The company has developed a separate website for each country “hosting” the casino branches. But the main website, of course, is British. However, the style of Betsafe is maintained in all of the resources.
As is customary among most modern producers, the design of the site is minimalist. The menu is designed in dimmed dark gray colors, with the special offers and game previews being highlighted with bright accents. The game lobby is built in the form of a grid and divided into categories: all games, new items, exclusive, slots, video poker, board games. For ease of navigation, there is a filter by developers and game types, as well as a search box.
The website advertising is unobtrusive: unlike most gambling resources, there are no pop-up banners, tips, proposals to activate the service, etc. Betsafe displays only a slider at the top of the screen and several previews.
It’s pleasant to see that the detailed registration information is displayed right in the footer: there is no need to look deeper to find it.
In general, the website inspires trust and makes you want to stay to place one or two bets. There are only 8 language versions, including English, which, in general, removes the translation problem. In addition, you can always use the browser’s online translator.
Absence of free content slightly mars the impression. However, given that these games, for the most part, are similar, it becomes clear why the provider chose not to waste time on them: most players have already tried them on other platforms.
The Betsafe mobile application is available for iOS and Android devices: smartphones, tablets, and iPads. Here, the age limit is slightly different: in order to use it, you only need to be 17 years old, not 18.
As for the functionality, it is as close to the PC version as possible: sports betting, lotteries, board games, Roulette and live. There is a FAQ and online chat to promptly resolve issues. All replenishment and withdrawal options are available.
The mobile version differs only in the number of games: there are only several hundred games, which, of course, sounds modest compared to the 1000+ dextup version. The reason is that the application is focused on betting, not on the casino.
It’s very convenient that you don’t need to register additionally in the application if you already have an account with Betsafe. And since all the game statistics and payment information are stored in a profile, you are not attached to a specific physical location and can continue the game in any place with Internet access.
Particular attention should be given to the casino PC agent. According to the service provider, it is part of the global Microgaming platform, and it is a poker room. It supports such operating systems as MAC OX, Windows.
The room offers the following benefits: action up to N10k, HU PLO tables, Hold’em, a wide selection of daily tournaments and the chance to play at different limits. A rake from one bank is relatively small – it is 5%, while a rakeback can reach 30%.
The negative sides: the minimum withdrawal limit is EUR 20 and there is only the English version.
Betsafe PC version offers a loyalty program: when you win the bets and “close” levels (Silver, Gold, Platinum, Diamond Elite), you get a higher return percentage. A rakeback can be used in subsequent games or can be transferred to the personal account.
Live Roulette is one of the advantages of the casino. The modern technology based on the use of multiple cameras, filming from different angles, makes it possible to create realistic looking environment.
Live Poker also leaves the pleasant impression. Croupiers work professionally, you can communicate with them (or with other players) in real time, and the gameplay feels almost like real. The image looks spectacular on the big screen: the resolution settings allow you to set Full HD mode and immerse yourself in the world of gambling entertainment.
Even if the graphics “stutters” from time to time, it lasts just a little while, and doesn’t fundamentally affect your progress or your results in the game.
The number of game titles makes you whistle: there are not so many places where you can find 100+ live events. The betting limits are different: from 1 Euro to 75,000 Euros. The highest amounts are at Roulette tables, but Blackjack, for example, “cuts” the maximum bets to 5,000 euros.
We would also like to note that the Betsafe “live” casino is always very busy and you won’t have to wait long to find game companions at the desired table.
Presented game developers
One thing that Betsafe can surely boast of is a large number of developers with whom it cooperates. The list includes 17 names – from the most famous (Playtech, Microgaming, NetEnd…) to unfamiliar ones (Elk Studios, for example).
In addition, the company regularly presents its own new products, which are popular among casino regular clients who are fed up with similar slots.
Betsafe emphasizes that the iGambling industry is developing not only due to the improvement of technology, but also due to the discovery of new products, which “hold” the players in front of their monitors.
Registration of profiles in the casino is a standard procedure that is not very different from other similar procedures: you enter your personal data, confirm the subscription by clicking on the link in the letter received from the provider, attach a bank card or wallet to your personal account and start playing.
An interesting nuance: at the very first stage, you can set a betting limit per day (quantity/total amount). In this way, the company helps users to control gaming addiction.
It’s easy to navigate in your personal account: the left menu contains profile information, there are help and chat buttons on the bottom and on the right, and the main field serves as the lobby. You can see you balance status at the top of the screen, next to the main menu of the resource.
The casino has a wide promotional program which is frequently updated, so you definitely won’t be bored. The main focus is on active players with small bets – we can assume that they simply constitute the majority of users of the resource.
Betsafe offers 5 free spins to each new account for a total amount of 50 Euros. For this, you must make a deposit: a minimum of EUR 20. 3 bets are provided immediately, the remaining 2 will be provided over the next two months. You don’t need to win free spins, moreover: if the bet didn’t “win”, you will receive a monetary compensation in the amount of this bet to your personal account.
There are also promotional codes for the first deposit, which can be played in the poker room.
Every week, casino users are invited to perform a “mission” in pursuit of a money prize. These are small individual tasks, so you don’t compete with others, as you need to reach the required level. Nice and easy.
Every Sunday, Betsafe players receive a cashback, which depends on their game statistics for the past week: 50% for losses or 20% for winnings.
The poker room regularly offers free rolls – daily, weekly, monthly. Here you can win either money on the account, or special prizes (Poker sets, cards, tournament tickets, etc.).
Club of players/loyalty program
Betsafe loyalty club is a standard cumulative program. A player will reach a certain level by earning points: Bronze, Silver, Gold, Platinum, Diamond or Royal Diamond, and will get a cashback to the account. The number of club points depends on the amount of the bet and the game category: for example, by betting 100 Euros in slot games, you will earn 10 points, and with the same bet in Roulette you get only 1 point. Every 500 game points is 1 Euro in cash.
Replenishment and withdrawal of funds
Betsafe doesn’t offer many replenishment options and even less withdrawal options. You can make a deposit using a bank card or account or through large payment systems: Moneta, Neteller, Skrill, IntraPay, iDeal.
Complaints about withdrawal
Withdrawal problems are one of those things that can seriously spoil the reputation of a casino. In this regard, Betsafe is not so bad. The players are primarily not happy with the duration of the identity verification procedure, which is necessary to go through to withdraw the winnings to a personal account. However, in our humble opinion, this disadvantage can be attributed to the majority of well-known casinos, even the largest ones (especially the largest ones).
The requirement to send certified copies of a passport, driver’s license or ID-card is standard for all the modern casinos. This is an additional measure of protection against theft of users’ funds.
Few people are happy with such vigilance, if it affects the waiting period, but you can rarely hear criticism of this measure from theft victims.
License and regulator of the casino
Betsafe is registered with the Lotteries and Gaming Authority of Malta, UK. This supervisory body is quite loyal to the gambling business, while enjoying authority and trust. It provides a strong protection to the players: for example, it obliges operators to keep funds in separate game accounts.
Besides the security of personal data is ensured by SSL and TLS encrypting digital certificates.
The head office of the casino is located at: ‘Betsson Experience Centre’, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta.
Complaints against the casino
In addition, Betsafe users are unhappy with some of the restrictions imposed by the provider. This refers especially to a large list of countries/regions the citizens of which are not authorized to use the provider’s resources. There are more than 50 of them. And if the presence of the United States in such lists can hardly surprise anyone, the presence, for example, of the Czech Republic is somewhat discouraging.
The list of annoying factors includes a limited number of withdrawal methods. You cannot just use any bank card: in fact, only VISA was “authorized” by the provider, so you cannot receive money using Master Card and Maestro. Given that in Betsafe, as in other casinos, you must use the same withdrawal and replenishment methods, these restrictions look even more severe.
Where to complain against the casino
If the circumstances are such that you have a conflict with the casino, we recommend using a proven procedure.
The first and most important tip: stop playing. Firstly, in this case, you are not a “moneybag” to be emptied before the ending of the proceedings, but a player who isn’t ready to invest in the unreliable operator. Secondly, your transaction history becomes less confusing.
Next, you need to contact the company’s client support service at one of the e-mail addresses from this list:
- UK – support-en@Betsafe.com
- Norway – support-no@Betsafe.com
- Finland – support-fi@Betsafe.com
- Germany – support-de@Betsafe.com
- Poland – support-pl@Betsafe.com
- Spain – support-es@Betsafe.com
– or you can write a letter at the following legal address: ‘Betsson Experience Centre’, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1027, Malta.
If the response doesn’t arrive or doesn’t satisfy you, you have the right to write a complaint to the casino regulator and any other supervisor. This measure is extreme, but it often brings results.
In any case, before taking serious steps, we recommend that you carefully study the rules which you accepted in order to use the resources of Betsafe. We’ll analyze the most significant, in our opinion, paragraphs below.
Casino support service
Betsafe client support service has a multi-level structure. All the contact form applications are sorted by country and category of questions. Support services of different countries have different e-mail addresses.
In addition to e-mail, communication with a client takes place over the telephone (regional division is also applicable here). And for the operative regulation of situations, there is an online chat and a fairly detailed FAQ. We have found answers to the questions frequently asked by people.
It’s nice that the mobile version is identical to the browser one. This means that you don’t need to be all the time in front of your monitor in order to solve the problem: you may do your thing and get up-to-date information on the go.
We think that the most important sections of the Betsafe User Agreement are the seventh (it indicates a number of requirements for the player and his/her account) and the eighth (it explains all the nuances associated with account activity and withdrawal of funds).
Section Seven. Account and Identity Verification
First of all, the operator notifies you that it is not responsible for the theft by third parties who got access to your account through your fault (conscious/unconscious).
In fact, Betsafe disclaims responsibility for the consequences of your absent-mindedness. But there can be another point: if your funds disappear from the account, you’ll have to present your claims to the company, proving that everything that happened is not the result of your careless actions and the blame rests entirely with the service provider.
Another important point is the creation of a Posting account. Even family members living together (although they are different people) cannot register a separate Posting account.
And of course, to confirm your identity, Betsafe has the right to request any necessary documents. And its representatives can do this not only before payment, but also at the very moment when you start using its resources.
Section Eight. Account “freeze” and blocking
Betsafe reserves the right to temporarily block an account without giving a reason. Formally, this is a way to evaluate how your actions comply with the rules of the resource and the legal requirements. However, in practice, this procedure can be used to get rid of “too” active players. Please note that here we don’t state in any way that the operator wants to deceive the players, we’re only considering possible stumbling blocks.
Some people think that the registration procedure is formal and unimportant. However, the consequences resulting from incorrectly entered data during registration can also be serious. The company reserves the right (although it recognizes the existence of a “human factor”) to freeze the account if it finds errors/typos. Therefore, please be careful and check everything several times before sending the completed questionnaire for consideration.
Betsafe has strict criteria for assessing fraud, and this inspires respect. For some, such an uncompromising attitude is a chance to express dissatisfaction, but the arrangement of fair play, especially in the conditions of a modern technological boom, is a complex process and entails complex decisions.
There is only one question: in what ways the operator will reveal the fact of violation of the rules.
Betsafe – prank, scam or fair casino?
Betsafe Casino is a “player” with a solid reputation in the gambling market. Numerous branches, a license from one of the most serious regulators, a powerful security structure and client support – all of these things demonstrate the honesty of the operator.
However, there are a number of points to be remembered by every player (and not only by Betsafe users):
- Only a careful study of all the rules and requirements of the operator will help you avoid controversial situations and protect the winnings.
- All the provided information must be verified and reliable (the smallest harm resulting from neglecting this item is account blocking, but in some cases the responsibility will be much more serious)
- It is impossible to completely make sure that your actions will not be regarded as deceptive, as there is always the risk of losing victory points. You can, of course, send complaints, however, most of the User Agreements (and Betsafe is not an exception) are designed to minimize your chances to prove anything.
Betsafe is really a serious structure which isn’t involved in any fraudulent activities. But it is also a legally qualified organization, and it’s difficult for an ordinary citizen to compete with it.
Betsafe is the widest collection of gambling games, admired by even the most dedicated players. Powerful graphics, “live” gaming atmosphere and a wide multinational audience make you really merge with your computer (smartphone) and pull you out of reality for a long time.
At the same time, the company imposes a number of serious requirements and a large number of restrictions, which can repel new players – especially now when providers are becoming more loyal.
However, the operator is not going to back down, and continues to have high ratings, along with 888Casino and JoyCasino.Play now!