Betsson Review

Betsson
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Overview

Betsson is the so-called multi-casino. It combines the bookmaker’s office, the casino itself and the poker room. The club has a large fan base and is known mainly in Scandinavian countries. Users like it for the convenient service, good initial bonuses and large withdrawal limits.

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Details

Casino Betsson
Website URL https://www.betsson.com/
Founded 2003
Headquarters BML Group Ltd., Betsson Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex, XBX 1027, Malta
Support Number +356 22603000 (international) | +44 08081686704 (United Kingdom)
Support Types E-mail, phone, feedback form, online chat, FAQ
Languages English, Norwegian, Swedish, Finnish, German, Polish, Icelandic, Spanish, Greek, French, Italian, Czech, Serbian, Danish, Turkish, Portuguese
Casino Platform BML Group Ltd
No deposit bonus no
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to 100€) + 101 free spins on the Golden Jokers Wild slot
Bonus for 2nd deposit no
Main BONUS 100% (to 100€)
Free demo-games Open Demo
Regulated Yes
Regulation United Kingdom Gambling Commission (no. 39579), Malta Gaming Authority (no. C34836), Alderney Gambling Control Commission (no.136C2A, 120C2), Republic of Ireland’s Regulatory Bodies
Software NetEnt, Microgaming, NYX Interactive, Evolution Gaming, Play'n’GO, Quickspin, Thunderkick, Jadestone, Realistic Games, AG Software, Red Tiger Gaming, Skillzz Gaming, Foxium, Fuga Gaming + Betsson's own developments
Commissions Yes
Games count 1200+
Games except slots Poker, blackjack, baccarat, roulette, sports, scratch, jackpot, keno, Hi-Lo, pinball
Deposit Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard, EcoPayz, Entropay, Bank transfer
Withdrawal Methods VISA, Skrill, Neteller, EcoPayz, Entropay, Bank transfer
Time of withdrawal 1 day-E-wallets, 2-5 business days-Bank transfers, 3-4 business days-Bank/e-cards (VISA, Entropay)
Limits for withdrawal Min 20€, max 50000€/day
Account Currency EUR, SEK, NOK, DKK, USD, GBP, CZK, PLN
US Traders Allowed No
Prohibited countries Afghanistan, Algeria, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Hong Kong, Indonesia, Iran, Iraq, Jordan, Italy, Kuwait, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk island, North Korea, Oman, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Sudan, Somalia, South Sudan, Spain, Syria, Turkey, Tunisia, UAE, Yemen, United States and its territories, GUAM, Marshall Islands, N. Marianna Islands, Puerto Rico, Virgin Islands
Mobile application Yes
Mobile version Yes
Security VeriSign SSL, PCI Security Standards Council, GamStop, BeGambleAware, Net Nanny
Overall Score 8/10

Betsson Full Review

Betsson is the so-called multi-casino. It combines the bookmaker’s office, the casino itself and the poker room. The club has a large fan base and is known mainly in Scandinavian countries. Users like it for the convenient service, good initial bonuses and large withdrawal limits. But can we call the operator a responsible market member? Or is Betsson a scam, a fraudster, smoothing things over with a competent PR campaign and a long history? Let’s try to get the facts straight.

Betsson reviews

Casino betsson.com platform

Betsson Casino is currently owned by BML Group Ltd. However, the history of the club goes back to 1963, when the Swedish company AB Restaurang Rouletter was bought by 2 entrepreneurs, Bill Lindwall and Rolf Lundstrem. The transition of the casino to the online format (platform creation) took place in 2003, and in 2009 the company (one of the first) discovered the mobile betting market. Over the decade, the platform became cross-browser and multilingual (18 language versions are available), as well as adapted to various devices and permissions.

At the same time, several dozens of countries were banned: users who live (are registered) in these countries do not have access to Betsson Casino, cannot play Poker or make sports bets. The safety of the service is ensured by encryption services (such as the VeriSign SSL and PCI Security Standards Council), and the fair play is ensured by partner programs implemented by the operator (fight against ludomania, money laundering, protection of resources from minors, etc.). The operator has a wide experience: it owns several other products (Orange Casino, Betsafe, Mr Smith Casino, etc. – 10 in total).

Online version of the casino

The official website of Betsson delights the eye with pleasant orange identity colors. It is divided into 4 main sections: Sport, Casino, Live Casino and Poker Room. When you go from page to page, you have to wait (sometimes up to 10 seconds). This suggests a strong workload of the service, which is not surprising, given the volume of the content of the resource. As for the casino, its game collection contains over 1,200 titles: Poker, Blackjack, Baccarat, Roulette, Sports, Scratch, Jackpot, Keno, Hi-Lo, Pinball, etc. It is divided into categories that are grouped by type of entertainment (Betsson exclusives, Jackpot, Video Slots, Slots, Board Games, Scratch Cards, Other). There is a string for search by name.

Betsson casino

All legal and licensing information, a list of partners and supported payment services, as well as links to policies and social networks are included in the footer. Navigation is simple and convenient, but the impression is spoiled by the presence of invalid (broken) links, when you click on the section name and then again find yourself on the main page. That is, with the exception of the technical component, there are no serious shortcomings in the online version.

Mobile version betsson.com

Betsson Casino Mobile is designed for devices running Android, iOS and Windows operating systems. These are smartphones, tablets, iPads and iPhones. You can download the application from official stores (iTunes, Google Play) and on the casino website. It does not weigh much (no more than 10 Mb, although the versions for different operating systems may slightly differ in size), so it loads quickly and does not affect the performance of the device. The mobile version has the same functionality and collection of games as the desktop one. An important difference is the ability to play Betsson Games without Internet connection. You can use the same account as in the browser version, logging in using your login and password.

The age limit for APK is more loyal – 17+. However, don’t hold your breath, as when creating an account, you will have to accept the requirements of the T&C (Terms and Conditions), which establish a limit of 18+. The layout of the mobile version is well-crafted: there are no elements that «fall to pieces» or are cut off. The visualization of games is also good. In general, the gaming experience in the mobile version of the casino is fun and problem-free.

Betsson mobile

Downloadable version

The operator has not developed a PC-agent. This is due to the desire to please the modern audience, which refuses to be bound to a specific location in favor of mobility, the ability to play on the go, from anywhere in the world. Therefore, despite the advantages of the PC agent (a higher level of protection of the player’s personal data, independence from the provider blocking), almost all modern online clubs have refused it.

Live casino

Live Zone of Betsson Casino contains 35 products developed by Evolution Gaming: Roulette, Blackjack, Baccarat, Wheel of Fortune. There are also HD-games and exclusive events with increased limits for the members of the VP-program (we will tell about it a bit later).

Betsson live casino

The minimum bet depends on the game type: for Blackjack, it varies from 0.50-10 euros (except for the VIP sector with the minimums of 20-50 euros), for Roulette, it is no more than 2 euros, and in Baccarat, you can bet even less – from 0.5 to 1 euro. Blackjack has the greatest maximums: they reach 10,000 euros. Products load rather slowly, but graphics quality is great. Dealers are quite competent, so generally the gaming process is relaxed. You can ask your question in several languages in the online chat, in which you can also discuss controversial issues. A set of lobby options is traditional: sound settings (on/off), video settings (resolution change), display settings (design), live video recording. Functions work smoothly. In general, the live section has a good choice of games and a convenient functionality. Aside from slow loading speed, everything is done at a decent level.

Presented game developers

The operator cooperates with a relatively small number of software developers: NetEnt, Microgaming, NYX Interactive, Evolution Gaming, Play’n’GO, Quickspin, Thunderkick, Jadestone, Realistic Games, AG Software, Red Tiger Gaming, Skillzz Gaming, Foxium, Fuga Gaming. Plus, Betsson develops its own products. Of course, this is not the smallest list, however, in our subjective opinion, the company should think about expanding it in order to remain competitive in the iGambling market.

Personal account

Registration with Betsson Casino is completed in one step. You need to complete the profile form, specifying your full name, address of actual residence, gender, date of birth, and to choose a login/password and currency.

Betsson account

After that, you will have access to your personal account and to some bonuses that are sent only to the registered user’s e-mail. The profile contains information about the account, a list of available promotions, statistics, as well as user settings. Everything is grouped by sections:

  • Messages – administration and client service notifications.
  • Betsson VIP Club – a loyalty program description with answers to frequently asked questions and the player’s VIP status.
  • Account Statement – list of transactions for a period selected by the user with a filter by action type (deposit/withdrawal) and product category (casino/sport).
  • Voucher – Betsson promotional code for rewards.
  • My profile – editable personal data and the password reset.
  • My Poker/Poker by Microgaming – registration of an account in the Poker Room.
  • My Documents – a service for downloading supporting documents and detailed instructions.
  • Marketing Settings – notifications settings.
  • Responsible Gaming – the basic responsible gaming rules (gambling addiction degree test, setting limits for depositing, time spent on the website and game periods – for example, you can set a deferred account blocking for the period from May to September).
  • Contact Us – access to the contact forms for communication with the support service.

Despite the fact that your personal account contains much information, it does not seem confusing or cumbersome. It is easy to navigate, and you can go to the lobby and back with one click on the casino logotype and the profile icon/name, respectively.

Betsson account statement

Bonus policy betsson.com

Bonus program of Betsson Casino has a particular focus on the start package. Here, the player has a huge selection of deposit bonuses (conditions may vary depending on the country of residence). There is also a large selection of progressive jackpot tournaments, lotteries and a bit complicated VIP program. The club has no other promotions.

Non-deposit bonus

Betsson does not provide non-deposit bonuses. Interestingly, they are indicated in the conditions of the Bonus Agreement. This suggests that this type of promotion was previously included in the program, but then it was excluded for certain reasons. Everything is quite simple: modern online clubs have refused this promotion because of the sharply increased number of scammers, who simply played for bonus funds without replenishing their accounts, and then tried to withdraw the winnings.

Deposit bonuses

As we have mentioned above, the casino’s start package has many options. To begin with, players from the UK can benefit from 3 types of the first deposit bonus, depending on the deposit amount:

  • 100% cashback + 25 free spins for Starburst (when depositing €25-99).
  • 100% cashback + 100 free spins for Starburst (when depositing €100-199).
  • 100% cashback + 200 free spins for Starburst (when depositing €200 and more).

The best part is that you do not have to wager the spins, which, however, are valid only for 3 days from the date of crediting. And winnings from bets are paid in cash to the player’s account. However, the offer is not valid for deposits made from Moneybookers, Skrill, Neteller.

Betsson promo

Residents of other countries are offered a start package in the form of a double first deposit (no more than €100) and 101 free spins for Golden Jokers Wild slot. But in this case, in order not to lose these bonus funds, players have to wager them 35 times within 30 days. Maximum wagering bet: €6 per round/€0.5 per line.

Betsson start promo

In addition, after registration, the operator sends the individual conditions of the first deposit bonus to the e-mail.

Lotteries

These are generally weekly events with a prize pool. For example, Orca Safari offers the main prize of €15,000, which will be distributed among the players. You need points (tickets) to participate in the draw game. 1 point is given for a €20 bet. Each player can win only 1 prize, however, the more tickets he/she has, the higher the chance to get a good reward, since a large number of draw games offer a variety of options.

Club of players/Loyalty program

The Betsson VIP program is somewhat confusing, as the operator has introduced 2 types of bonus currency:

  • Betsson Points (BP) – bonus points,
  • VIP Points.

Players are rewarded with VIP Points when making bets. The rate depends on the type of game. For example, when spinning a slot machine, 1 euro turns into 1 VIP Point, and in Blackjack, to earn a point, you need to bet 20 euros. In addition, VIP Points are awarded for victories in tournaments and as a gift (for a holiday, for activity, etc.). VIP Points determine the player’s level in the program:

  • Bronze – 0-14VIP,
  • Silver – 15-49VIP,
  • Gold – over 50VIP,

Bonus Points are exchanged for VIP Points. To accumulate them is the main goal of the program, since the second type of bonus currency serves as a kind of converter. Even reaching the level is needed just for a more favorable VIP to BP rate: for a bronze player, it is 1 to 1, for a silver player – 1 to 2, for a gold player – 1 to 4.

Betsson VIP club

Points are converted into real money. The minimum conversion amount is 100BP. In general, it is rather interesting, but it is not clear why they needed to make things more complicated by introducing an additional game currency, which does not have any objective goal. Without it and levels that also do not provide any privileges, we would have received a good accumulative system in the form of a regular cashback (as it has already been successfully implemented by other casinos – for example, Play Fortuna or ReloadBet Casino).

Replenishment and withdrawal of funds

You can replenish your account at Betsson Casino using a limited number of methods: with a VISA or MasterCard credit card, bank transfer, PaySafeCard electronic card, as well as Skrill, Neteller, EcoPayz and Entropay online systems (in some countries, other services are added to this list – for example, Moneybooker).

Betsson deposit

But MasterCard and PaySafeCard are not suitable for withdrawing funds – as a result, the client can use only 6 methods.

Betsson withdrawal

The platform supports 8 types of currencies: Euro, Krone (Swedish, Danish, Czech and Norwegian), US dollar, Polish zloty and British pound sterling. If in the territory of your residence/registration, none of the above conventional units are applicable, you will have to pay a conversion fee. It takes from 2 days to a week to get your winnings: first, the profile is verified (1-2 days), and then the transaction itself takes time (from 1 hour to 5 working days depending on the payment service). The maximum payout is quite good: up to 50,000 euros per day. Few casinos can boast of such limits.

Complaints about withdrawal

As for withdrawal, there are no complaints about Betsson Casino. The players’ comments contain mostly a positive assessment of this operator. Most visitors to foreign forums indicate a quick verification process and the absence of unreasonable fees/penalties (despite the fact that the latter are stipulated in the Terms and Conditions).

License and regulator of the Betsson

The casino software and Betsson’s bookmaker products are fully licensed in several jurisdictions, each of which is responsible for a particular area or region:

  • United Kingdom Gambling Commission (no. 39579).
  • Malta Gaming Authority (no. 123C2A).
  • Alderney Gambling Control Commission (no.136C2A, 120C2) – here the operator has a license from Evolution Gaming Malta Limited.
  • Republic of Ireland’s Regulatory Bodies (no. 1011286).

We have found the confirmation of the active status of licenses of the first two regulators. However, everything is somewhat more complicated with Alderney and Ireland: these regulators do not always provide detailed information, and their validators often do not work or provide an incomplete picture. In any case, the Maltese and British gambling commissions enjoy great prestige in the gambling environment, so it can be stated with confidence that BML Group Ltd. has no licensing problems.

Complaints against the Betsson

As for the issues not related to payouts, users are not unanimous. Many players lost their accounts after the club shut down in a particular country (for example, in Australia and Latvia). Moreover, clients do not like that support service specialists do not meet anyone half-way for breaking the rules even out of ignorance (it should be noted that the player must read the conditions for the provision of services, so such complaints can hardly be called reasonable). Another reason for dissatisfaction found in the comments about Betsson Casino is discontent with the performance of some machines. The question remains whether it is possible to win at Betsson, as the RPT is not officially published, and the players leave negative feedback. Of course, it is possible that all of this is the result of intrigues of competitors, but it is still impossible to ignore such comments (especially when there are a lot of them).

Where to complaint against the casino

The Terms and Conditions of the casino describe a complaint policy of Betsson. First of all, the operator offers to contact it in one of the following ways:

  • By telephone: +356 2260 3000,
  • By electronic mail support-en@betsson.com,
  • In the online chat.

The application must include information about you (login, name, account number) and all the details of what happened so that the manager can study it with as much detail as possible. If necessary, they may ask you to provide the necessary details, but it is better to be safe than sorry. Note: the application must be submitted no later than 6 months from the moment of a questionable matter, otherwise it will not be considered. If you are not satisfied with the verdict of the operator, you have the right to contact the regulator or a human rights organization. For residents of the UK this is ADR or IBAS, Sweden – the Swedish Gambling Authority, Ireland – the Republic of Ireland Regulatory Bodies, and for all other players – the Malta Gaming Authority and ODR.

Casino support service

Betsson offers many options to contact the support service: telephone (international toll-free number +356 22603000 and British number +44 08081686704), e-mail (support-en@betsson.com), online chat and social networks. You can find answers to the most common questions in the FAQ section, as well as in the Terms and Conditions (the document is structured, so it will be easy to find the necessary explanation, if any). According to clients, the technical support specialists are tactful and willing to help. However, you should not expect loyalty from them: they strictly follow the rules and do not meet the client half-way in case of a violation.

Betsson support

Terms and Conditions

This is one of the most important policies of the service: it provides an interpretation of the most ambiguous moments and determines the responsibility of the player and the administration of Betsson to each other. That’s why you should carefully read this document before you start playing, otherwise you risk losing not only your bets, but also your game account and personal account. Let’s consider a few conditions so that you can find out more about it.

Age verification

Only persons of majority age can use the service. In this regard, each casino client is obliged to confirm his/her age within the established time limit (for the UK it is 72 hours from the moment of registration). Otherwise, the administration will block the user account and return all the deposits/bets made to the details that were specified in the initial form.

Betsson gamblers age

Profile verification

In order to ensure security and to protect client accounts from third parties, the operator verifies the identity of each player: requests a number of documents, checking them with the databases of relevant organizations. Failure to provide information/provision of incorrect information by the client leads to blocking of his/her account.

Betsson profile

Typos and incorrect data

Notwithstanding the fact that the casino administration recognizes the existence of the human factor and understands that any person can make a typo, it will close the account (keeping the balance on it) if any mistakes are detected. The same will be done in case of provision of incorrect information, as we have already mentioned in the previous paragraph.

Betsson incorrect data

Cancellation of bets

The operator has the right to cancel your bets at any time.

Betsson cancellation spins

In all cases, it makes a refund only at its sole discretion, but does not undertake to do this (exception: citizens of Sweden, who will get a refund in case of uncompleted bets within 90 days):

  • A bet is declared partially/fully void in one of the following cases:
  • A player or people associated with him/her directly/indirectly influence the outcome of an event, have access to insider knowledge or are engaged in arbitrage or matched betting.
  • A user ignores the rules of the Terms and Conditions.
  • In case of fraud.
  • There has been a significant change in odds – for example, a public announcement, a technical error, or something else which is outside the control of the operator influenced the outcome of the event.

Betsson void spins

Responsibility for personal data

The user is solely responsible for the preservation of personal account details (login, password). The provider is not responsible for any actions of third parties who logged in to the player’s account: after authentication, all of them are considered to be committed by the owner of the profile. The rule applies even to those cases where a client unintentionally transferred personal information to another person. Exception: data were transferred through the fault of the operator.

Betsson general rules

Inactive/dormant account

An account is considered inactive if it has not been accessed within 12 months, and is considered dormant if it has not been accessed within 30 months. Once the account becomes inactive, it is subject to a monthly fee of €5. If after this, but before the expiration of 30 months since the last activity, the user activates the profile, he/she can request a refund of the deducted funds. Accordingly, the fee will no longer be charged. However, if the account is recognized dormant, funds are transferred to the regulator, and the user will have to request his/her funds from it.

Betsson dormant account

Refusal to provide a bonus

The operator may refuse any client a bonus if it believes that:

  • The client abuses the bonus (he/she uses it only, without investing personal funds).
  • Technical problems have occurred in relation to the bonus.
  • The bonus cannot be provided for any reason.

Betsson refuse promo

“As is”

When using the service, you agree that you participate in the games at your own risk, taking all possible losses “as is”. The operator is not responsible for software failures, integrity of the Internet signal and the stability of the website/application. You will have to reimburse all the costs and losses at your own expense.

Betsson terms

Betsson: scam, fraud or fair casino?

Betsson comes across as a worthy market player trusted by users. Except for a few aspects, the reputation of the club is very good. In addition, the operator has prepared a competent licensing (registration in several jurisdictions) and legal (Terms and Conditions that does not contain enslaving clauses) bases. And the casino’s design, usability and functionality are impeccable.

However, there are a number of technical issues that should be improved (for example, page loading speed or inactive links). The expansion of the bonus program and partnerships also would not hurt the service. In any case, Betsson is not a scam, but quite a decent service that deserves your attention.

Conclusion

We will give the Betsson casino 8 points out of 10 for compliance with almost all the requirements and the desire to provide clients with a comfortable, trouble-free and interesting game.

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