Betway Casino Review

Betway Casino
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Overview

Betway Casino has British roots. Originally created as a branch of a bookmaker, the project became independent and gained an audience. There are several million users of this casino around the world.

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Details

Casino Betway Casino
Website URL https://casino.betway.org/
Founded 2016
Headquarters Betway Limited, 9 Empire Stadium Street, Gzira, GZR 1300, Malta
Support Number -
Support Types E-mail, online chat, feedback form, FAQ
Languages English, Canadian (American, French versions), New Zealand, German, Spanish, Italian
Trading Platform Betway Limited
No deposit bonus No
Minimum 1st Deposit 50€ for PayPal, 20€ for other payment methods
Bonus for 1st deposit 100% (up to 250€)
Bonus for 2nd deposit 25% (up to 250€)
Bonus for 3rd deposit 25% (up to 500€)
Main BONUS 100% (up to 250€)
RTP 91%-99.89% (depending on the game)
Free demo-games Open Demo
Regulated Yes
Regulation Betway Limited 9 Empire Stadium Street, Gzira, GZR 1300, Malta
Software Microgaming
Games count 400+
Games except slots Blackjack, Baccarat, Poker, Roulette, Keno, Craps, Sic Bo, Bingo
Deposit Methods VISA/MasterCard, PayPal, Rapid Transfer, Skrill, Trustly, Neteller, EntroPay, PaySafeCard, GiroPay
Withdrawal Methods VISA/MasterCard, PayPal, Skrill, Neteller
Time of withdrawal 1-7 days (depending on the method)
Limits for withdrawal Min 10€
Account Currency EUR, USD, CAD, GBP, CHF, NOK, BRL, INR, NZD
US Traders Allowed No
Prohibited countries Afghanistan, Angola, Australia, Bosnia and Herzegovina, Bulgaria, Colombia, France and its territories, Schleswig-Holstein (Germany), Greece, Greenland, Guyana. Hungary, Iran, Iraq, Israel, Lao People’s Democratic Republic, Lithuania, Myanmar, Nigeria, North Korea, Papua New Guinea, Philippines, Portugal, Romania, Russia, Singapore, Slovenia, South Africa, Sri Lanka, Syria, Thailand , Trinidad and Tobago Island, Tunisia, Turkey, Uganda, USA and its Territories, Vanuatu, Yemen
Mobile application Yes
Mobile version Yes
Security 128-bit SSL encryption, eGOGRA
Overall Score 6/10

Betway Casino Full Review

Betway Casino has British roots. Originally created as a branch of a bookmaker, the project became independent and gained an audience. There are several million users of this casino around the world.

Of course, as a potential customer of this gambling joint, you’d like to know for sure whether it’s another scam or a serous company. We’ll carefully consider all the facts and make a logical conclusion.

Betway Casino-review

Casino platform

Betway Casino is owned by Betway Limited, registered in 20005. The company owns several projects: http://www.botbcasino.com, http://www.spincasino.co.uk, http://www.spincasino.com, http://www.dreambingo.com,http: // www.bingoonthebox.com, http://www.hippodromeonline.com.

The platform of this casino appeared only in 2016. As mentioned earlier, before 2016, the main emphasis was placed on bookmarking services.

The service is adapted to mobile devices and various browsers. There are APKs for Android and iOS devices. Only the download PC version is missing. However, online casinos rarely provide offline versions of their platforms.

The owners of Betway Casino cooperate with organizations that protect the rights of players: IBAS Adjudication, eCORGA, and ODR. As for security on the site, it’s provided by the SSL encryption protocol, through which all operations on the site and in the application are carried out.

Online casino version

The official site of Betway Casino is designed in the sports style. So, here we can see a dark-gray background, blue colors of buttons and grassy green in the design of banners and previews of games.

The main page changes its appearance after authorization. If only information blocks are visible to an unauthorized user, then a registered casino client sees a complete game collection, which has more than 500 products. The list of games includes classic slots, several types of roulette, keno, poker, blackjack, baccarat, craps, bingo, Sic Bo, and a small number of live products. Almost everything (except live products) can be tried in the demo mode.

The library of games is made in the form of a table with tabs of the categories: “Home” (all games), “New”, “Roulette,” “Blackjack,” “Live casino,” “Cards,” “Slots,” “Retro slots,” “Jackpots,” “Video poker,”  “Other Games,” “Recent Games,” “Favorites”. There is also a search tab if you are reluctant to scroll through the pages and know the name of the slot.

In general, the design of the site is unobtrusive and pleasant, there is no pop-up advertising, and all promotions are gathered in the slider and look less bright than the software.

The language menu of the site also depends on whether you have registered or not. British English, Canadian English (American English, French), New Zealand English, German, Spanish, Italian are available for site guests. An authorized user will see another list: Danish, German, Russian, English, Spanish, French, Swedish, Italian, Norwegian, Portuguese, Finnish. Well, that’s not just a larger number of languages, but another set.

In general, the site is focused on the user and, quite possibly, its functionality also depends on the country that he indicated during registration (we haven’t checked).

Betway Casino-online version

Official data (the legal address of the company, its license number, and jurisdiction where it was issued) are collected in the bottom. There are also links to social networks and human rights organizations of the gaming industry.

Mobile version

Mobile Betway Casino has a relatively small library. It contains only 100 or more games, the bulk of which are occupied by standard slots: Hitman, Tomb Rider, Beach Babes, etc.

Not so long ago HD Live Casino showed up – an application with powerful graphics and high realism. However, it’s a separate service.

It’s the tradition of Betway Limited to create separate APKs for each direction: casino, poker, sports, live, bingo (the company treats online resources the same way).

The Betway Casino mobile application is available for Android and iOS devices (it won’t work on Windows tablets).

Betway Casino-mobile app

You can download the casino APK from the Google Play store. You just need to type in the search tab “Betway Casino”. You can play in a few minutes because the process of unpacking and checking the application is very fast, and you can log in with your username and password if you have already used them in the online version.

The application for iPhones and iPads is downloaded from iTunes. After logging in to both offline versions, you will be offered a starter pack: these are welcome bonuses for the first 3 deposits, with the total amount of 1,000 euros.

In almost everything except the game collection, the mobile version isn’t inferior to the browser one: the choice of languages, deposit and withdrawal methods, and technical support is the same too.

However, the mobile menu is shorter and more capacious. Moreover, there is less legal information in the footer. In fact, only the license information is displayed there.

Download version

A PC version is missing. Of course, there are occasional offers on the network using the brand, but that’s all unlicensed stuff, and you’d better stay away from downloading their products.

Although the offline version for PC has its advantages (the ability to play without an Internet connection, independence from operator blocks, security of your data that you enter on your personal device, and not in the public network), modern gambling joints, and Betway Casino is among them, prefer mobile versions, which can also work offline.

Live casino

Betway Live Casino offers up to 11 games from Microgaming. These are several types of roulette (unfortunately, a virtual one is unavailable), blackjack, poker, and baccarat.

Dealers are young men and women with fairly extensive work experience. Thanks to them, the gameplay is clear and well-coordinated.

Live products are not available in the demo mode, but you can watch the gameplay for free.

The picture in the game is clear. The visualization is pretty good, without freezes. However, if they appear, you can reduce the screen resolution (the settings of the game lobby are available).

An online chat is provided to communicate with the dealer and other players. However, you can’t choose a table according to your language preferences, so most probably you will require an online translator.

Betway Casino-live

Game makers represented

The owners of Betway Casino prefer only one game studio – Microgaming. Perhaps, the project is still developing (although other casinos have already concluded agreements with several dozen studios in the first year), but so far the choice of products in the gambling join is small.

Since the game collection directly affects the competitiveness of the service (with a small variety, even a good bonus program won’t save because players very quickly become fed up with the old stuff), we can only hope that Betway Limited will be wise enough to develop its affiliate line.

Personal account

Registering with Betway Casino is a tedious process. First, you require filling in a long form in which you need to specify your full name, date of birth, exact address of residence, contact phone number (the country code is automatically indicated, based on your location data on the IP device).

Betway Casino-registration

Of course, you can also access your personal account from a prohibited country using a VPN and entering an abstract address found on the map. However, during the withdrawal (and generally during any inspection) all these things will be revealed. After all, you won’t be able to provide papers confirming the specified data (for more details, see the “User Agreement” section of our review).

After successful verification, your personal account becomes available. It’s designed as a block that pops up above the main page, while the selected sections are separate windows. It’s not very aesthetic. Unfortunately, it’s not convenient too.

The user menu contains information about the current balance and ways to deposit it, data settings, a section with messages/notifications, as well as contact buttons to reach out to support. However, the choice of currency at this stage is not available. So, if you have specified, US dollars when registering, this currency will be automatically tied to your account.

Betway Casino-registration

Bonus Policy

The casino bonus program looks somewhat confusing, as it contains promotions related not only to the casino but also to the bookmaker’s office, which is the key activity of the company. Therefore, in Betway Casino Promo there aren’t any promotional codes, cash back, and other traditional casino bonuses.

No deposit bonuses

The casino doesn’t provide any deposit bonuses. That’s quite understandable because the provider tries to avoid fraud attempts when the user receives a gift and tries to immediately withdraw funds.

Deposit bonuses

The deposit bonus at Betway Casino accounts for 1,000 euros and it’s divided into three categories:

  • The First Deposit Bonus: 100% (up to 250€).
  • The Second deposit bonus: 25% (up to 250€).
  • The Third Deposit Bonus: 25% (up to 500€).

In all cases, the wager is just crazy – it’s x50. Perhaps, it’s a record among all the major gambling joints known to us.

Cumulative bonuses

By betting at the casino, you will receive bonus points called Plus Points (PP). If you accumulate up to 50,000 PP, you can exchange them for 10€ of bonus money or free spins for sports games in the amount of 3 €. J

However, there is a wager for these winnings: you need to have them wagered with an x30 wager.

In addition, the operator offers to take part in the race for leadership, based on the cumulative system.

For each deposit from 30€ + a bet from 50 €, 1 point of the leaderboard is awarded to the client. Players who manage to take the first 150 places receive money to their account (for the first place – 1500€, for the second – 750€, and for 3-5 – 250€, etc.).

Regular bonuses

The Power Hour event is somewhat similar to the “happy hours” event of numerous casinos. It suggests that a player who has made a bet of at least 5 euros in a live casino receives a bonus of 10 euros each time (and not one time) when zero drops out in the roulette. Only bets made at certain hours are counted.

Tournaments

Tournaments are often held at Betway Casino, both with the progressive and dynamic jackpot. An example of the latter is the “Winter Wars” (Winter Wars) tournament: in which users place bets on certain machines. Those slots that collect the most spins are recognized as prized: the participants of the action receive prizes from them (most often these are free spins).

The action has 3 rounds. The transition from one round to another is carried out taking into account the rating in this promotion.

By the way, even the received bonuses will have to be wagered with an x30 wager.

Players club/loyalty program

It suggests the achievement of certain levels (Bronze, Silver, Gold, Platinum, Bank). Depending on the level, certain options are available: a personal manager, invitations to sporting events, VIP casino events, etc.

To climb the ladder, the player must earn Plus Points (we have already told about them above).

Betway Casino-programm loyalty

Deposit and withdrawal of funds

At Betway casino, you can deposit your account using ten options: VISA / MasterCard, PayPal, Rapid Transfer, Skrill, Trustly, Neteller, EntroPay, PaySafeCard, GiroPay. The method you choose determines the minimum deposit you can make. For PayPal, this is 50 euros, and for other systems – 20 euros.

As we told above, the type of currency is determined at the registration stage, so you can’t choose it.

Betway Casino-depostit and withdrawal of funds

Funds are credited instantly, but commissions are possible (not from the operator, but from the services themselves. Moreover, if the currency is not chosen in your country, you will also have to pay a commission fee with the conversion).

There are fewer currency withdrawal options: VISA/MasterCard, PayPal, Skrilll, Neteller. Given the fact that in the User Agreement there’s a requirement that the details for the withdrawal and replenishment should coincide, this causes difficulties for the players of the gambling joint.

However, the withdrawal limits are quite low: the withdrawal minimum here is 10 euros.

Withdrawal complaints

Having read online reviews about Betway Casino, we found a fact that would be pleasant for any potential player: there are no statements about the refusal of payments without justification and other things that spoil its reputation.

However, users have found other reasons to be offended by the casino (we will tell about it a bit lower). So, in general, Betway Casino really doesn’t deceive with payments.

Casino License and Regulator

Betway Limited was registered and obtained licenses in two jurisdictions at once: the Malta Gaming Authority (the registration number – C39710) and the United Kingdom Gambling Commission (the license number 000-039372-R-319367-010).

These are serious and trustworthy regulators. That’s why you can be confident in the reliability of the software presented in the casino (especially considering that it’s Microgaming – an organization, for which regulatory compliance is the top priority).

Casino complaints

Players are mainly dissatisfied with small winnings. User comments contain a lot of information on this topic: complex wagers or even the cancellation of bonuses (this is consistent with the User Agreement, but it still annoys the casino players), poor return from the slot machines.

In addition, the casino customers aren’t satisfied with the quality of the support service. The casino staff doesn’t answer all questions, they don’t resolve all issues.

Finally, users complain about a poor set of games that quickly get them bored.

How can I complain about the casino?

If you are faced with a violation of your rights, then the first thing that the operator recommends to do is to contact customer support. You’d better write to their email box, and in this case, the request will be official.

In addition, you can send a paper version of the letter with attached documents to the address of the company.

In Betway Casino, there are two offices for receiving complaints. One of them is in London and it accepts applications only from residents of the UK. The second is in Malta and it’s responsible for appeals from residents of other countries.

Betway Casino-support

If your actions have no effect or the result is unsatisfactory, you can contact the supervisory authority – IBAS Adjudication, eCORGA or ODR. Links to the form filling pages are given in the operator’s User Agreement.

Casino support service

To contact customer support, you can use e-mail (you can either send a letter directly or submit a request for feedback) or online chat (it’s available 24/7).

In the first case, the request is made to one of the addresses (as mentioned above, it’s determined by your country of residence)

  • ukmanger@betway.com (for UK residents)
  • manager@betway.com (for residents of all other countries)

The answer usually comes within a few hours if the question is not financially related (for example, a withdrawal request or a complaint about a situation involving the loss of money from the account).

Customers note that the casino staff is not always competent, although they are courteous. However, they are often unable to provide expert assistance.

Terms of use

Terms & Conditions is a document that we strongly recommend to read before you start making bets in this casino. After all, it stipulates a number of conditions for your use of the service. If you don’t want to get into an unpleasant situation, you’d better study these conditions in advance.

We will give a few examples so that you could understand what they mean.

Identity check

The administration notes that it has the right to request both electronic and paper versions (and also notarized copies, not just printouts) of documents proving your identity, age, and address:

  • An identity card (a passport, driver’s license).
  • A recent, paid not more than 3 months before the submission date, utility bill (electricity, telephone, etc.) confirming the place of your residence.
  • A statement from a credit or debit card, bank account or any other financial document corresponding to the deposit method.

If you are unable to send these documents, you will require providing extra information (at the request of the administration). Otherwise, the account will be banned.

Betway Casino-identify

Prohibition of access to minors

To use the casino services, you must reach the age of majority. By default, it’s 18 years. However, this User Agreement stipulates that age might be different in other jurisdictions. This reservation, although reasonable, for some reason is not prescribed in other casinos.

In any case, every customer of Betway Casino is obliged to confirm his age. At the time of verification, his gaming account will be frozen, and the opportunity to make bets will be blocked. If the test results are unsatisfactory (in other words, the user is a minor), all payments will be returned to the owner, and his account will be permanently blocked.

Betway Casino-review

Inactive account

This point will be interesting to players who like to leave their account, just to return to it later.

If you do not enter your profile within 12 months, the operator will recognize it as inactive and, starting from month 13, it will charge an administrative fee of 5 euros (or £5 for UK customers). Payment is made in advance: the debit for the 13th month will be at the end of the 12th. Of course, customer service will try to contact the customer several times in advance in order to alert him.

This commission will be charged either until the balance is reset, or before the profile is switched to the active status.

Betway Casino-inactive account

Faults on the site

The operator notes that it does its best to prevent problems on the site, but it can’t give a 100% guarantee that they will not arise, therefore the casino asks to notify the administration of them immediately.

It’s noteworthy that in this paragraph there’s no wording about the lack of responsibility for such failures on the part of the provider, as it’s usually stated in other casinos. The administration of Betway Casino, in fact, undertakes to correct possible consequences. This is a serious indicator of the provider’s integrity.

Betway Casino-reported faults

Operator responsibility

That’s another point which you won’t see in the vast majority of user agreements. The operator acknowledges its responsibility for the possible harm that the software it provides might cause.

Betway Casino-limitaion of liability

Is Betway Casino a scam?

Betway Casino left an ambiguous impression. On the one hand, the gambling joint takes customer safety seriously:

  • The user agreement doesn’t contain any clauses that remove the responsibility of the operator.
  • The approach to licensing is very serious.
  • Registration includes fields that complicate access to the casino by scammers.

On the other hand, the quality of the casino service provided leaves much to be desired: a poor gaming collection, customer support service often ignores requests, an uncomfortable personal account and a poor selection of payment methods.

Of course, Betway Casino isn’t a scam, but this service looks quite raw. Let’s hope that soon we will see changes for the better.

Conclusion

Quick payouts and a good bonus policy are the baits hooking the players at Betway Casino. It’s up to you to find out whether it’s possible to win at this casino or not.  However, so far it hasn’t fully met our expectations, therefore, we would give it 6 out of 10 (we appreciate a developed legal framework, a responsible attitude towards clients and the availability of a mobile version).

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