Blackjack Ballroom Review

Blackjack Ballroom
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Overview

Blackjack Ballroom is a club of Apollo Entertainment Limited, developed a long time from now in keeping with the spirit of the company. Despite its old-fashionedness, it is in good demand: around 10 million players from different parts of the world visit it on a regular basis.

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Details

Casino Blackjack Ballroom
Website URL https://www.blackjackballroom.eu, https://www.blackjackballroom.co.uk
Founded 2008
Headquarters Apollo Entertainment Limited в составе Casino Rewards Group, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta
Support Number -
Support Types Email, online chat, FAQ
Languages English
Trading Platform Apollo Entertainment Limited
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to €150)
Bonus for 2nd deposit 50% (up to €200)
Bonus for 3rd deposit 25% (up to €150)
Main BONUS 25% (up to €150)
RTP 96.31%
Free demo-games Open Demo
Regulated Yes
Regulation International version - Kahnawake Gaming Commission (Canada), British version - United Kingdom Gambling Commission (no. 38620), Malta Gaming Authority (MGA/B2C/164/2008)
Software Microgaming, Evolution Gaming
Games count 550+
Games except slots Blackjack, poker/video poker, roulette, jackpot
Deposit Methods VISA/MasterCard, Euteller, Instant Bank Transfers, Skrill, Neteller, PaySafeCard, EcoPayz, Rapid
Withdrawal Methods VISA/MasterCard, Euteller, Bank Transfer, Skrill, Neteller, EcoPayz
Time of withdrawal 1 to 10 days depending on the method
Limits for withdrawal Min 10€ (300€ - for bank transfers), max 4000€/week
Account Currency EUR, USD, CAD, GBP
US Traders Allowed No
Prohibited countries Not published
Mobile version Yes
Security SSL, Playcheck, eCOGRA, IGC, GamblersAnonymous, GamStop, BeGambleAware, Net Nanny, CyberPatrol, Cybersitter, ODR
Overall Score 6/10

Blackjack Ballroom Full Review

Blackjack Ballroom is a club of Apollo Entertainment Limited, developed a long time from now in keeping with the spirit of the company. Despite its old-fashionedness, it is in good demand: around 10 million players from different parts of the world visit it on a regular basis. Of course, the majority of users are concentrated in Europe, but there are also clients from Russia, the CIS, and even Far Eastern countries.

But how is it possible to guarantee that this club is not fraudulent? Or is Blackjack Ballroom a scam, skillfully hiding behind colorful advertisements and fake comments? In this review, we will try to answer these questions.

Blackjack Ballroom Casino-review

Casino platform

Blackjack Ballroom is owned by Apollo Entertainment Limited as part of Casino Rewards Group, registered in Malta at the end of the 90s of the last century. What is also important, the legal address of the companies is absolutely the same as the location (according to the documentation) of the infamous CityViews Group (although some people may be more familiar with Bayton Ltd. and Baytree Ltd., which are part of it). It turns out that this is the same organization that carefully hides information about itself to avoid problems with the reputation of new projects.

This platform was not the first to be launched: it entered the market in 2008. Technically, this is a well-elaborated service, primarily focused on the profile: online version has almost no functionality and therefore does not weigh much.

The service has only one language version: English, but there is an adaptation to various browsers and screen resolutions. However, there is no offline version for mobile devices, which is currently considered to be a serious disadvantage.

The anti-virus system ensures the security of users on the website, and transactions are traditionally carried out using a secure SSL protocol. In addition, like all the products from Casino Rewards Group, the service offers a three-level payment protection program, which is determined by the financial activity of the client:

  • 1 level – Basic. No extra protection.
  • 2 level – Medium. Users are insured against bankruptcy.
  • 3 level – High. The gambler’s account is isolated from the company accounts and is controlled by an independent expert.

Blackjack Ballroom Casino-platform

There are anti-ludomania (gambling addiction) programs and limited access to casino resources for minors.

In general, the service has no flair (it does not offer anything new).

Online version of the casino

The official website of Blackjack Ballroom is designed in brown and green colors and contains a lot of advertising information. Everything is styled after casinos managed by Casino Rewards Group.

The home page describes the game collection and bonus details, and also contains legal and licensing information (as usual, it is included in the footer).

Blackjack Ballroom Casino-online version

The collection at Blackjack Ballroom comprises about 550 titles, including only familiar slot machines and table games (Baccarat, Blackjack, Poker, and Roulette). There is no Live Zone, usually called “Interactive Casino” by the operator. So in the terms of diversity of the game library, the club loses even to its “co-brothers”.

Those few games that are available are divided into categories by the type of games and their characteristics. You can test everything in demo mode (i.e., for free). However, keep in mind that the results here will be significantly better than in reality, because the operator needs to catch the client’s interest.

Blackjack Ballroom Casino-online version

There are no complaints about convenience of the website. In fact, this is just a set of promo pages that do not contain any functionality and are unlikely to cause problems for the user.

In other words, the resource, like the club itself, does not keep up with the times.

Mobile version

Blackjack Ballroom does not have a mobile version, which is typical for other services of the Group of Companies. It is obvious that the operator does not want to invest in the development of applications for smartphones and tablets. As a result, there is only an online adaptation to low-resolution devices.

Accordingly, there are no significant differences between the mobile and desktop versions. Except that the mobile game collection is smaller, since not all products are optimized for this format, and there is less textual information, which occupies all the space on a small screen.

The layout and graphics quality is good, and the font is rather large and quite readable, so it is easy to use the version. The only inconvenience is dependence on a stable Internet connection.

Downloadable version

On the plus side, Blackjack Ballroom Casino has a PC-agent. This program allows you to use the service without an Internet connection. However, it has a disadvantage that is very serious for the modern user – the need to play at the casino from a stationary device that is bound to a specific location.

After all, it is too long and inconvenient to install the agent on several computers. Moreover, it entails the risk of being suspected of fraud.

One of the advantages of the PC-agent is the protection of personal data entered on your personal device that cannot be accessed by such commercial structures as Google and Apple (it is all clear with the online version, as for smartphones: when you download Play Market or App Store to install even the basic applications, you give access to many folders).

Nevertheless, most operators and players believe that this format is outdated. As a result, it is currently very rare.

Live casino

The club does not provide live games. Those several types of board games are just a picture that is “put on” the program. And even this segment at the Blackjack Ballroom is very modest: only a few dozen titles.

In fact, this is somewhat unusual for Casio Rewards that offers a standard selection, including live games, at all of its clubs. It is surprising that this casino has such a big fan base, as it looks even worse than its “co-brother” casinos with absolutely identical functionality, but a bigger game library, aside from its competitors.

Presented game developers

Blackjack Ballroom offers the software from two developers: Microgaming (slots) and Evolution Gaming (board games).

Of course, this does not improve the company’s position in the market. The collection is not new, which causes discontent among many users.

But for beginners this is a good opportunity to try their hand at proven games with small betting limits.

Personal account

Registration with Blackjack Ballroom is absolutely standard. This is a traditional procedure for creating a profile applied at all the clubs of the Group of Companies: you simply enter your details into a one-page form with no verification filters (that is, the system does not check whether the first digits following the country code correspond to the mobile operator and whether the specified address exists in a particular country).

Blackjack Ballroom Casino-register

However, we do not recommend typing abstract letters and numbers: after logging into your personal account, you won’t be able to edit this information. It will only be possible to change them by contacting the client support service, which, in its turn, will ask a number of unpleasant questions.

The personal account at Blackjack Ballroom is divided into sections that are familiar to the clients of such casinos as Grand Hotel, Casino Action or JackpotCity:

  • Games – as mentioned above, they are located inside the profile.
  • Banking – withdrawal and replenishment operations, as well as transfer history.
  • Promotions – connected promotions.
  • Help – connection with the technical support and adjustment of game limits (as part of the anti-ludomania program).
  • Profile – account summary and password reset (data are not editable).

Everything is brief, concise and without unnecessary advertising.

Blackjack Ballroom Casino-register

Bonus policy

The bonus program of this casino is practically the same as the policies of all other clubs of this Group. The distinctive feature of Blackjack Ballroom is the absence of non-deposit bonus, regular promotions and free spins.

The focus is on promotions that require regular deposit from gamblers: a start package, tournaments and a loyalty program. Let’s talk about each of these promotions separately.

Deposit bonuses

The welcome offer (start package) of Blackjack Ballroom comprises bonuses for the first 3 deposits:

  • First deposit bonus: 100% (up to €150). It can be connected only the first 7 days after registration, after which it becomes void. It cannot be combined with other promotional offers or used if you have an account at another club of this Group where the start package has not yet been wagered.
  • Second deposit bonus: 50% (up to €200).
  • Third deposit bonus: 25% (up to €150).

As always, a wager for the first bonus is insane: x60, and is more loyal for the next ones. But without fulfilling the conditions of the first cashback, you cannot connect the next bonuses. No promotional codes are used at Blackjack Ballroom.

Blackjack Ballroom Casino-deposit bonuses

Tournaments

Traditionally, the club of Casino Rewards Group holds 10-15 tournaments per week. Overall prize pool reaches 13.8 million euros.

Each event is attached to a specific slot machine, on which you need to win in order to be included in the tournament bracket. Usually, the first 30 players share the winning in descending order: that is, the first players get the maximum benefit, the last – only a small amount.

Club of players/Loyalty program

The Blackjack Ballroom loyalty club is a traditional program of Casino Rewards, which operates on the principle of an accumulative system. By placing deposits, betting and winning, you get loyalty points, which can later be exchanged for game currency (chips) at the rate of 100 to 1 (that is, 1 unit of virtual currency is given for 100 points).


In addition, points determine the status of the player, thus providing additional privileges: a dedicated communication channel with the support service, funds to the account, birthday gifts, access to exclusive events, etc.

Blackjack Ballroom Casino-club of players

Replenishment and withdrawal of funds

Blackjack Ballroom provides all the traditional replenishment methods used by the operator at other casinos of the Group: bank cards (VISA, MasterCard), transfers and international payment systems.

Blackjack Ballroom Casino-deposit banking

Limits are quite modest: the minimum amount to be deposited/withdrawn is only 10 euros (exception: wire transfers, where the minimum amount reaches up to 300 euros). Time frames are standard 1-10 calendar days, depending on the payment service.

However, there are a few points:

  • If the currency used at the Internet club (there are only 4 of them: American/Canadian dollar, euro, pound sterling) is not applicable in your country, you will have to pay a fixed 2.5% conversion fee.
  • Before payment, you must go through the standard verification procedure (provide documents confirming your identity and rights to manage the game account).
  • Before sending a request, you will need to fulfill the conditions of all the connected bonuses (for example, you need to wager the start package or wait until it is disactivated).

The maximum amount to be withdrawn does not exceed €4,000  per week. If the requested amount is bigger, it will be divided into parts and paid in installments at appropriate intervals.

Complaints about withdrawal

There are very few comments about Blackjack Ballroom on the Web. Among the few publications, we have not found criticism regarding the withdrawal procedure.

Of course, it is too early to draw conclusions about the reputation of the operator. However, this “quietness” is somewhat strange, as the project has existed for 11 years. Maybe users simply do not want to leave their comments or maybe marketing and client services work properly, preventing the appearance of negative comments.

License and regulator of the casino

The international version of Blackjack Ballroom Casino has the license from the Canadian regulator – Kahnawake Gaming Commission (Canada), and the British one – from the United Kingdom Gambling Commission (no. 38620) and the Malta Gaming Authority (MGA/B2C/164/2008).

These are serious jurisdictions, which are very scrupulous about the licensing issues. Therefore, there is no doubt that the club is legal.

And considering the availability of the official certificate of eCOGRA, which has tested the software, an obvious conclusion is that the casino is official and reliable. At least in the event of a dispute you will know where to turn.

Complaints against the casino

The critical comments about Blackjack Ballroom concern the design of the club and its bonus policy. In general, these are the traditional reasons for dissatisfaction with the services of Casino Rewards Group.

Almost all casinos of this Group of Companies look outdated – especially in comparison with competitors. And the start package, which must be wagered 60 times with small bets, discourages you from activating the bonus.

It is to be hoped that the provider will finally get it together and start investing in projects.

Where to complain against the casino

If you are not satisfied with the services provided by the casino, you can file a complaint. There is a standard procedure that consists of several steps:

  • Step one – contact the technical support (a more detailed description of how you can do it is provided in the next section of the review). A manager will review your letter and make a decision in accordance with club rules.
  • Step two – a letter to the head of the client service. If the answer of the manager does not satisfy you, your complaint will be sent to the next level. However, the management decision is a final verdict of the company. After that, you can file a formal claim to the casino to third-party organizations.
  • Step three – leave an application on the websites of regulators (MGA, UK Gambling Commission, Kahnawake Gaming Commission) or experts specialized in the resolution of gambling disputes (ODE, eCOGRA, etc.). In this case, you need to keep in mind that they can reject your application, if they think that your requirements do not comply with the rules of the club and/or legislation.

Note: at the time of handling your complaint, your account may be frozen so that your game history is clear.

Casino support service

There two ways to contact the casino support service:

  • In an online consultant – a chat is provided by the Group of Companies and is standard for all casinos of the Group.
  • By e-mail support@crhelpdesk.com.

Both channels operate around-the-clock. But what is really inconvenient is that the experts speak only English, so clients who do not speak it will not understand much (even if they use an automatic browser translator).

Blackjack Ballroom Casino-support service

Alternatively, if your question is not very difficult, you can read the FAQ or try to find the answer in the Terms and Conditions (they also contain a lot of useful information).

Terms and Conditions

Terms and Conditions (short form – T&Cs) are the most important document for the club. They establish not only the rules of conduct, but also the legal relationship between the casino clients and its owners. If you know this policy, you will be able to avoid unpleasant contreversial situations, as a result of which you can lose your winnings, bets or even your account.

Let’s consider the provisions of T&Cs that we believe are the most important, so that you can get an idea.

Age limit

Only persons of majority age can play at Blackjack Ballroom (according to the laws of a particular country of residence). And the administration may at any time ask you to provide screenshots of documents confirming your age (driver’s license, passport, etc.).

Blackjack Ballroom Casino-age limit

If it turns out that you are under 18 years old, all bets will be canceled and the winnings will be withheld.

Blackjack Ballroom Casino-age limit

Identity verification

In addition to age, the player’s identity is also subject to verification. This is done to timely detect duplicate accounts, as well as to protect casino users from fraudsters.

Blackjack Ballroom Casino-identity verification

For this purpose, you must provide a number of documents (or, more precisely, certified copies of these documents):

  • Bank card showing the full name of its owner or other evidence of the deposit.
  • Identification document (passport, ID-card – if you are a citizen of the EU country, driver’s license, etc.).
  • Documents confirming residence (for example, a utility bill or a bank statement indicating the address), no older than 3 months.

Blackjack Ballroom Casino-identity verification

Accuracy of information

The account owner is solely responsible for the accuracy and reliability of personal details. Even errors/typos can be considered as an attempt to mislead the operator.

The provider may ask you to confirm the information you provided in the form. For example, e-mail (for this purpose, a letter with instructions is sent to it).

Blackjack Ballroom Casino-accuracy of information

“Dormant” account

If a player has not logged in to the account for more than 60 days, such an account is assigned the status of “dormant” (or inactive). In this case (in order to protect the account from theft by the persons who got access to the account) all funds from the account are transferred for custody of the provider. Subsequently, the owner will be able to return them after passing the standard verification procedure.

Blackjack Ballroom Casino-dormant account

Withdrawal conditions

Funds are withdrawn only to the cards/wallets, showing the same name that is indicated in the profile (form). This is another reason why you need to be attentive when entering your personal details.

Blackjack Ballroom Casino-withdrawal conditions

It is also important to remember that replenishment and withdrawal methods must be the same. That is, if you made a deposit using a VISA credit card, the funds will be withdrawn to it.

Blackjack Ballroom Casino-withdrawal conditions

Responsibility for software failures

Blackjack Ballroom is not responsible for any downtime, software malfunctions, network disruptions, problems with the player’s personal device or Internet connection, or any other problems. In this case, the casino is not going to compensate  for any losses incurred by the gambler.

Blackjack Ballroom Casino-software failures

Blackjack Ballroom: scam, fraud or fair casino?

Blackjack Ballroom has disappointed even more than other similar products of Casino Rewards. The club has almost nothing to boast about and is unlikely capable to compete with modern operators. Everything here looks outdated and inspires boredom: design, functionality, a selection of products and offers.

Despite this, there are practically no critical comments about it, and its policy does not drive the client into a corner. All strict requirements are established by the regulator (in particular, the MGA) and are standard.

In other words, Blackjack Ballroom is not a scam, but a service that requires competent re-formation and updating.

Conclusion

It is up to you to decide whether you should play and whether it is possible to win at Blackjack Ballroom. We cannot recommend the casino to experienced gamblers (they will definitely be disappointed), but beginners may use it to their advantage, especially since the casino bets are minimal

We will give the project 6 points out of 10 for a clear and transparent legal framework and commitment to traditions (even if it becomes monotonous).

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