100% (up to 500€)
|Headquarters||Tranello Ltd. & Araxio Development N.V. в составе Tranello Group of Companies, Grigory Afxentiou, 133, Agios Dometius, 2369, Nicosia, Cyprus|
|Support Number||8 (800) 775 34 89 (Russia), +356 2778 0669 (Europe)|
|Support Types||Phone, online chat, FAQ, e-mail|
|Languages||English, French, German, Hungarian, Norwegian, Finnish, Russian, Polish, Portuguese, Turkish|
|Trading Platform||Tranello Ltd. & Araxio Development N.V.|
|No deposit bonus||-|
|Minimum 1st Deposit||20€|
|Bonus for 1st deposit||100% (up to 500€)|
|Bonus for 2nd deposit||-|
|Main BONUS||100% (up to 500€)|
|Free demo-games||Open Demo|
|Regulation||Antillephone N.V. Master License, Curacao Government (no. 8048/JAZ)|
|Software||Amatic, Betsoft, Quickspin, Habanero, Yggdrasil, ISOFT Bet, Elk, Igrosoft, Booongo, Evolution Gaming, GameArt, Nolimit City, Red Rake, Push Gaming, Endorphina, BGaming, Igrosoft, EGT, Casino Technology, Red Tiger, Pariplay, Play’n’GO, Ezugi, Spinomenal, Tom Horn, Wazdan, Relax Gaming, Pragmatic Play, NetEnt, Microgaming|
|Games except slots||Baccarat, blackjack, craps, roulette, scratch, keno, poker, live|
|Deposit Methods||VISA/MasterCard, Rapid, Payeer, SEPA, EcoPayz, Skrill, Entercash, QIWI, PaySafeCard, Neteller|
|Withdrawal Methods||Visa/Master card, Express, Payeer, Bank transfer, kiwi, Entercash, kiwi, Neteller|
|Time of withdrawal||Visa/Master card, Express, Payeer, Bank transfer, kiwi, Entercash, kiwi, Neteller|
|Limits for withdrawal||Min 20€, max 1000€/transaction|
|Account Currency||EUR, PLN, HUF, RUB, NOK, TRY, CAD, JPY, CNY|
|US Traders Allowed|
|Prohibited countries||USA, UK, Afghanistan, Iran, Iraq, Israel, Netherlands, Ukraine and Crimea territory, Bulgaria, Republic of Moldova, Spain, Curacao|
|Security||SSL, GamCare, Gambling Therapy, Gamblers Anonymous, Net Nanny|
BoaBoa Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. BoaBoa: scam, fraud or fair casino?
- 6. Conclusion
BoaBoa is a casino with a nice interface, a memorable bonus program and good functionality. Although the casino is young, the number of its users has already exceeded 100,000 people.
However, can we trust a casino that appeared on the world stage only a year ago? Is BoaBoa a scam or a scrupulous operator with the potential of becoming one of the best?
Let’s carefully study everything and form our own opinion.
BoaBoa is owned by Tranello Ltd. & Araxio Development N.V. that form part of the Tranello Group of Companies, registered in Cyprus. The group of companies also runs AlfCasino (we have already written about it in one of our reviews), YoYo Casino, Buran Casino, Malina Casino and several other relatively unknown establishments. Therefore, the provider has a pretty good experience.
And the platform is appropriate. The functionality is convenient (9 language packages are available, the layout is not “lame”, the bonus program is comprehensive, a large number of withdrawal and replenishment methods), design is nice, and the concept is interesting, though not exceptional.
Security is provided at several levels: at the website level – by the anti-virus system, at the payment level – by the SSL protocol, at the access level – by anti-ludomania programs and minor access prevention filters.
The project might be called successful if it weren’t for the missing mobile application. However, it may just be under development and will be released soon.
The operator’s country restrictions are modest: aside from the traditional USA and Afghanistan, the list includes only 10 territories.
Online version of the casino
The official website of BoaBoa is a colorful and informative (but not overloaded) resource. It is designed in a beach style (BoaBoa is a kind of word play on Bora Bora – a resort island in the Pacific Ocean), and the main character is a penguin that you can see on the background of the landscape.
The game collection is located right on the home page and is traditionally divided into categories:
- Live Casino.
- Card games.
There is also a filter by provider, favorites and a search box.
The collection comprises a total of 2,000+ products, the majority of which are slots (a little over 1,950). Moreover, there are various types of Poker, Baccarat, Roulette, Keno, Scratch, Craps, 21, etc. You can play at BoaBoa both for money and in test (demonstration) mode, and the latter is available even before registration.
Among other things, the landing page provides information about the operator, a list of partners and the main payment methods, there is information about tournaments, a license number and links to the casino’s policies.
All the promotion information can be found in the slider and does not affect navigation on the resource.
In general, it is pleasant and comfortable to stay on the website.
BoaBoa does not have a mobile application that can be downloaded to a smartphone/tablet, but it offers an adaptation to mobile devices.
BoaBoa Mobile looks neat, the layout does not “fall apart”, and the holding lines are not cut. All unnecessary information that makes it difficult to perceive the content (for example, the description of the casino, which looks appropriate on the desktop, obstructs the entire screen at low resolution) is hidden in special sections.
The mobile menu is located in the upper left corner and comprises all the subsections. The game menu is identical to the widescreen version. And in all other respects there is no difference (aside from the layout of elements, taking into account the small width of the screen).
The club also does not have a PC-agent. However, here it is rather due not to the youth of the service, but to the current tendency of replacing computers, which require the player to be in the same place to use the services of the casino, with the mobile devices that do not have any movement restrictions.
However, in terms of security, the PC agent still wins. Since, in this case, you enter all the data on your personal device in offline mode, and not in the shared network, plus you do not have to give access to such corporations as Google or Apple.
The live collection of BoaBoa is modest and contains only 10 events: several types of Poker (3Card, Hold ’em, Caribbean), Baccarat, Roulette and Blackjack. The betting limits are small: from €0.50, depending on the game type. There are no separate VIP tables, but there are tournaments in which you can win Loyal Points (we will tell about them in the description of the casino’s bonus program, a bit later).
There are standard game settings in the live lobby: you can choose a design, decrease/increase the volume and screen resolution, start live stream recording, as well as change the language layout.
If you want to communicate with other gamblers at the table or the croupier, you can send a message in the online chat.
The game atmosphere is relaxed, dealers respond quite competently, so it is easy to dive into the process.
Presented game developers
The game collection of BoaBoa is represented by 30 developers, including the well-known NetEnt, Microgaming and Igrosoft. The operator cooperates primarily with proven software developers, but the list of its partners also includes less familiar names: Push Gaming and Tom Horn, for example.
The choice of games is quite large and will satisfy even the inveterate gambler.
Upon completion of this step, you get access to your personal account, which is divided into several tabs:
- Profile – editing personal details and password reset.
- Cashbox – replenishment/withdrawal services, current balance and transaction history.
- Promotions – available bonuses and promotions, entering a promotional code provided by BoaBoa
- History – history of amounts credited, deposits and payments.
It also contains all the information required for communication with the technical support service.
The profile is very convenient: it opens in the form of a pop-up window when you click on the login at the top of the website and closes when you click on the cross icon. Loading is quite fast.
The casino has a very interesting bonus program: a lot of regular bonuses, a loyalty program, a large selection of tournaments… In addition, the conditions for getting and wagering bonuses are quite mild, so if you are lucky, you can multiply your winnings.
Note: to connect any of the bonuses from BoaBoa, you need to contact the technical support manager in the online chat.
Let’s examine each type of promos separately.
BoaBoa casino does not offer non-deposit bonuses. First of all, it is not advantageous, because clients can easily win without investing their own funds. Secondly, there is a risk of fraud (money laundering) that modern casinos are actively struggling to eliminate.
The majority of clubs have already refused such promotions, and BoaBoa is no exception.
The start package of BoaBoa includes only the first deposit bonus. It is a 100% cashback (up to €500) and 200 (20*10 days) free spins.
In order to withdraw bonuses, you need to wager them in a thirty-fold amount with bets of no more than €5. In addition, another condition applies to free spins: here the maximum withdrawal amount does not exceed 80 euros.
The promotion is not available for a number of countries (in addition to the countries that are not allowed to register).
The tournament bracket of BoaBoa is interesting not so much by the quantity as by the format of the competitions. Every week, there are “TOP Provider” (playing on the slots of the developer selected based on results of gaming activity), “Slot of the Week” (playing on the same slot) and “Live Casino Tournament”.
Bets are small – from 30 euro cents. But the prizes are very pleasant: these are loyalty points for which you can get additional privileges in the game (we will tell about them in more detail in the “Club of players/Loyalty program” section).
There is also the “Race of the Month” with a progressive jackpot (these are also loyalty points).
Club of players/Loyalty program
You will not find anything new here. The loyalty program of BoaBoa is built on the traditional principle, according to which you need to accumulate bonus points – Loyalty Points (LP). 1LP = €100 bet on slots/video slots.
By earning points, you reach a certain level (status): Tourist, Explorer, Fisherman, Minister, and Diamond (they give privileges: increased withdrawal limits, monthly cashback, personal manager).
Each LP must be wagered 35 times. After that they can be withdrawn (the minimum withdrawal amount is 100 LP). The rate depends on the status:
- Tourist – 100:1.
- Explorer – 95:1.
- Fisherman – 90:1.
- Minister – 80:1.
- Diamond – 70:1.
Unused points disappear 3 months after their crediting.
Replenishment and withdrawal of funds
The casino has a good choice of replenishment and withdrawal methods: depending on the player’s country of residence and the chosen currency type, including Visa/Master Card, EcoPayz, Skrill, Entercash, QIWI, PaySafeCard, bank transfer and other methods.
However, be careful: when withdrawing and when crediting funds, you may have to pay a commission fee (for the use of payment services, currency conversion, non-wagered deposit, etc.) – this condition is indicated in the casino’s User Agreement (for more detailed information, see the same-name section of our review).
Deposits are instantly credited to your account. As for withdrawal, you will first need to pass the verification procedure (send the relevant documents to confirm that you own the account; this is done for security purposes), and secondly, to wait for crediting (here time frames range from 1 to 7 business days depending on the method).
BoaBoa supports 9 currency types: the Russian ruble, the Euro, the Polish zloty, the Norwegian krone, the Canadian dollar, the Japanese yen, the Turkish lira, the Hungarian forint and the Chinese yuan.
Complaints about withdrawal
In the comments about BoaBoa casino, players indicate the tedious profile verification procedure before payment. However, in general, there are no complaints about withdrawal of funds itself. Except that some online users mention that the transaction rate does not always correspond to the stated one.
However, almost everyone refers to the politeness of employees of the casino and their desire to help.
License and regulator of the casino
As for the license, here not everything is as smooth at Tranello Group. The operator claims that it has received a gambling sub-license (Master License) no. 8048/JAZ from Antillephone N.V. This is a famous representative of Curacao eGaming.
However, there is no confirmation on the official website of the organization (the https://boaboa.com/ domain is not included in the list of registered establishments).
And given that Curacao is known for some negligence in matters of regulation, it is doubtful whether permitting documents exist.
Complaints against the casino
In the absence of complaints about withdrawal of funds, comments about BoaBoa Casino contain criticism of the casino’s bonus program. Players are not satisfied with numerous additional conditions, as well as attempts to attract with non-existent promos.
Moreover, according to the club clients, software is far from perfect. The collection is too similar to the game sets of other online casinos, it has no flair.
As for the return on machines, the authors of comments, for the most part, agree: despite the absence of an official RTP, their win rates are quite good.
Where to complain against the casino
If you have problems interacting with the operator, you first need to contact the client support service. For this purpose, you can use a free telephone line: for Russia – 8 (800) 775 34 89, for Europe – +356 2778 0669, as well as the online chat and e-mail email@example.com.
Your application will be considered by the manager, and if you are not satisfied with the result, by the head of the client department.
The decision of the latter is final within the company, and after that you have the right to send your application to the regulator (in this case, Antillephone N.V.) or an independent organization that is engaged in resolution of iGambling disputes: ODR, ADR, AGCG.
However, remember that they may reject your application if your claim is groundless. This may be due to the lack of necessary facts or inconsistency of your requirements with the provisions of the User Agreement (Terms and Conditions).
Casino support service
As mentioned above, you can communicate with the support service of BoaBoa via telephone, e-mail and online chat. Users indicate that the technical support service is competent, quick and loyal.
If you do not want to communicate with casino representatives, you can read a detailed FAQ section (answers to the most common questions) and the User Agreement, which also provides interpretation of many issues.
User Agreement (Terms and Conditions)
User Agreement (Terms & Conditions) is one of the most important documents on the website. It contains interpretations of the most controversial situations faced by users, and a list of their rights. That is why all clients of the casino must read it in order not to lose their winnings or even the account.
Let’s examine several provisions of T & C.
Third party access
The operator disclaims responsibility for all losses incurred by the player as a result of disclosure (accidental or intentional) of his/her login and password to third parties. In addition, any transactions made using the account are considered as having been made by this player, if he/she did not warn the administration about the tampering and did not freeze the account in a timely manner.
Imposition of taxes
The player is responsible for paying all taxes and other fees imposed by the legislation of his/her country of registration/residence. If the casino incurs any expenses due to breach of these obligations by the player, the latter must compensate them.
Provision of documents
If and when requested by the client support service, the client must provide all documents confirming his/her identity: an identity document, a utility bill (indicating the place of actual residence), bank statements, etc.
Interpretation of results
In case of discrepancies in the results of a particular event between the player’s monitor and the operator’s server, the data of the latter will prevail.
When you replenish your account at BoaBoa Casino, you agree to pay all possible fees and fines. And if you cancel your deposit, you will have to pay a certain commission fee (depending on the amount and method of replenishment).
In order to withdraw funds without obstacles, you need to wager the deposit amount at least three times – otherwise, you will have to pay a 10 percent commission fee (at least 50 cents) from the withdrawal amount (15 percent if the funds are withdrawn to a bank card). This is a compensation for the maintenance of your account.
Neither the provider nor its partners are liable to you for system failures that resulted in any losses (loss of winnings, cancellation of a bet, etc.). In Europe, this condition is often called the “as is” rule, because you accept your risks as a given without reservations.
BoaBoa: scam, fraud or fair casino?
BoaBoa Casino has put its best foot forward. Aside from the licensing issue, the operator has arranged almost everything at a decent level.
Convenient functionality, good graphics, loyalty to the client and a collection of 2000+ titles – that is why the casino is loved by users.
BoaBoa is definitely not a scam and has the potential of becoming a major figure in the online gambling industry in the future.
In our opinion, the casino has honestly earned its 8 points out of 10 (we have deducted two points due to the lack of an offline mobile version and the ambiguity of legal issues). Is it possible to win at BoaBoa? It is up to you to decide.
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