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Bob Casino Review

Details

Casino	Bob Casino
Website URL	https://www.bobcasino.com
Founded	2017
Headquarters	Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus
Support Number	-
Support Types	Online chat, e-mail (support@bobcasino.com), feedback form
Languages	Canadian, English, Norwegian, Russian, Finnish, Swedish, French, Polish, German, Czech, Japanese, Chinese
Trading Platform	PlayAmo
No deposit bonus	10 free spins per Book of Aztec slot
Minimum 1st Deposit	10 EUR (USD)
Bonus for 1st deposit	100% up to 10000RUB + 100 free spins per slot Boomanji (4 days x 25 free spins)
Bonus for 2nd deposit	50% up to 20000RUB or 1BTC
Bonus for 3rd deposit	50% up to 20000RUB or 1BTC + 30 free spins per Tipsy Tourist slot
Main BONUS	100% up to 10000RUB
RTP	No
Free demo-games
Regulated
Software	Amatic, Belatra, Betsoft Gaming, Endorphina, Evolution Gaming, Ezugi, GameArt, Habanero Systems, NetEnt, Direx (Softswiss), NextGen Gaming
Games count	1000+
Games except slots	Roulette, baccarat, poker, blackjack, live
Deposit Methods	Comepay, Cubits, MasterCard, Neteller, Paysafecard, QIWI, Skrill, SOFORT, Trustly, Visa, WebMoney, Zimpler, Cryptocurrency, Sberbank, Svyaznoy
Withdrawal Methods	Comepay, Cubits, MasterCard, Neteller, Skrill, Sofort, Visa, WebMoney, cryptocurrency
Time of withdrawal	1 hour - bank cards and E-wallets, 1-3 days - bank accounts
Limits for withdrawal	Min RUB 1000, max 10000 EUR / week
Account Currency	EUR, USD, NZD, RUB, NOK, SEK, PLN, CZK
US Traders Allowed
Prohibited countries	Israel, Afghanistan, Angola, Albania, Australia, Algeria, Cambodia, Czech Republic, Ecuador, Hong Kong, Guyana, Indonesia, Iraq, Iran, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Panama, Papua New Guinea, Singapore, Pakistan, Philippines, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States, United Kingdom, Latvia, Lithuania
Mobile application
Mobile version
Overall Score	5/10

Bob Casino Full Review

Bob Casino is a young but popular project that “catches” players with a fresh presentation, a good game collection of 1000+ and a friendly atmosphere.

What is hidden behind this amiability: a real desire to satisfy a person’s need for an easy and light game, or a scam that makes its users simply “drain” their money into a bottomless financial hole? Is the casino a new scam resource or is it a promising project? Let’s carefully study everything and build our own conclusions.

Casino platform

Bob Casino platform is owned by PlayAmo – a young but large concern, which owns another casino of the same name (PlayAmo Casino).

The casino software was developed in Belarus by Softswiss (the head office of the organization is located in Malta, but the development department is in Minsk). Initially, the developer specialized in online auction software, but later it expanded its product line.

Having almost “broken into” the gambling market in 2017, the project launched an aggressive marketing policy. At the present time, the audience of Bob Casino comprises several hundred thousand people. Players note interesting, spectacular events and convenient functionality.

The security of data transfer during the use of platform resources is ensured by SSL encryption. All information resources are regulated by the Malta Gaming Authority.

Online version of the casino

The website of Bob Casino is fancy: first, the designers use brown color which is not typical for the industry. It looks spectacular and catchy, having the edge over “typical” designs.

There is no invasive advertising on the website: it only includes the slider on the main page with current promotions and a couple of offers that pop up in your personal account after registration.

The central character of the project is a cheerful Rastafarian Bob, passionate about gambling. He was the one who has “collected” all the most interesting things for us and “helps” to navigate and choose content to our liking.

The lobby is made in the form of a traditional grid and is divided into categories: “Choice of Bob”, “New”, and “Popular”. All the products are not immediately displayed on the page (you can expand the list by clicking on the desired button), so you don’t have to scroll the page for a long time to get to the footer.

The “footer” of the website is very informative: it contains a list of developers whose games are available in the casino, legal information, and information about the license issued by the regulator. The operator’s openness inspires respect: it provides the detailed information which you can use to check the validity of the license, which we did. The official website of the authority says that the license was really issued to the regulator.

The majority of games are traditional: Slots, Roulette, Blackjack, Baccarat, Poker, and Craps. But there is a wide selection of these games (1000+ titles). In addition, you can play in demo mode, however, only after registration.

The website has 12 language versions, which is enough for most players. The original is English, as stated in the User Agreement. Therefore, if you have any difficulties with the interpretation, you need to rely on the English version.

It’s also convenient to use the resource due to the fact that it looks good on various devices. It would seem that a cross-platform function is a permanent phenomenon in our time, but in fact, not all casinos can boast of a competent layout.

Mobile version

The casino mobile version can be used on Android and iOS devices. It is a bit inferior to the browser version in terms of the available number of languages and payment methods, but apart from this, it is a very good product.

The betting limits in the version for smartphones are also different: the minimum bet is not EUR 10, but only EUR 5.

The game collection in the mobile version is not bad: there are several variations of Roulette, Poker, Blackjack and Baccarat, several hundred slots.

You can use the “live” chat or contact form, if the question is not very urgent. As in the PC version, there is no FAQ, which, in general, is understandable: it is not always convenient for owners of mobile devices and consoles to open a section with a list of questions. However, sometimes it may help a lot.

The menu in the mobile version is almost identical to the browser one: Home, Bonuses, Payments and Tournaments sections, Personal Data and Legal Information.

The age limit is traditionally 17+ as opposed to the online version.

Downloadable version

Unfortunately, Bob Casino doesn’t offer any downloadable software. However, for such a young project, a PC version is rather rare. During the first few years, a provider tries to secure a foothold in the market, signs contacts with software developers (we will tell about them in this review) and elaborates the basic functionality.

There is still a chance that PlayAmo will eventually develop an offline version. However the second project of the corporation has not yet got it, although it appeared on the market several years earlier.

Meanwhile, the PC agent has several advantages over the browser version:

• Independence from the quality of the Internet connection
• Improved graphics and faster page loading with the same functionality as the online version.
• Absence of blocking by organizations like our Roskomnadzor

Live casino

The distinguishing feature of the “Bob” live casino from others is that we can play in demo mode. Almost all games are provided by Evolution Gaming studio and conditionally divided into 3 categories: Classic, Silver and VIP.

The selection is wide, there are a lot of croupiers (men and women – for some players, the dealer’s sex plays an important role, and the company’s marketing specialists have taken it into account), the limits vary from $0.10 to $2,500.

You can personally test Interactive Roulette. This is a relatively new product, which involves the use of cameras shooting from different angles to achieve greater realism and immersion in the casino atmosphere.

There is a familiar online chat for communicating with the dealer and other players, all sorts of settings (for example, screen resolution setting).

Game statistics and ratings are saved: you can view them in the profile information and the corresponding sections of the website/application.

Presented game developers

Bob Casino cooperates with a limited group of developers, most of the names are widely known: Amatic, Belatra, Betsoft Gaming, Endorphina, Evolution Gaming, GameArt, NetEnt, Direx (Softswiss), NextGen Gaming. The list of relatively unknown developers includes Ezugi (specializes in live products) and Habanero Systems (offers a wide selection of slots, video poker and board games).

The provider doesn’t have any self-engineered products, which is generously compensated by a huge line of foreign-made software.

Personal account

Registration on the website/in the application is very fast: you enter the principal data (name, age, place of residence, e-mail) and confirm your e-mail by clicking on the link in the letter from the administration of Bob Casino. At this stage, it is not required to specify your passport information does, but it will be requested when you send a request for withdrawal.

The personal account menu is minimalist: your status in the loyalty program, current balance, bonuses, profile data, and legal information: “Responsible Game” (section dedicated to the control of ludomania), “Documents” (a list of necessary documents for withdrawal of funds and a downloading plugin) and “Partners” (commercial information).

All the statistics are placed in the drop-down menu of the website (of course, only an authorized user can see it).

Bonus policy

It is not very diverse, but contains almost all traditional bonuses: welcome (for the first three deposits), no deposit (free bets), tournaments and a loyalty program. Wagering conditions are standard.

Deposit bonuses

Immediately after registration, the user receives a welcome letter with an offer to receive the first deposit bonus. It is 100% of the deposit amount – but not more than RUB 10,000, – as well as 100 free spins for a certain slot (at the moment it is Boomanji): they’ll be added to your account within 4 days.

You can get 50% for the second and third deposits (but not more than RUB 20,000).

In the personal account, the user can also activate 10 free bets in the Book of Aztec slot. You must have at least 20 euros on your balance at this moment.

In all cases, a bonus wager is x40. At the same time, it is prohibited to bet more than EUR 5 and the equivalent of this amount in another currency.

And here’s the thing: if you make a deposit just to get the winnings and withdraw funds from the account, you must “wrap” (i.e., wager) the bet at least three times, otherwise the bonus will be canceled and you won’t withdraw the money received from the game. This information is specified in the conditions for the reception of casino bonuses.

Tournaments

The website contains a calendar that includes a large number of tournaments. You can win funds to the account or free bets. There are many participants, so you will have to play well to “climb to the top”.

Club of players/loyalty program

Bob Casino‘s VIP program is a ladder of 22 steps (levels). Your activity is the only thing that determines the speed of “progress”: the more bets you make the more bonus points (BobPoints, or BP) you will receive. Every RUB 700 (and other currency equivalent) is 1 BP.

To reach the first level, you need to get 20 BP, or, according to simple calculations, RUB 14,000.

Prizes for the implementation of the program are not very diverse: free spins or currency. And it’s absolutely unprofitable to “close” the levels only with bets: for example, to reach the 22nd level, you need to receive 300,000 BP (and that’s, for a moment, 21 million rubles), and you’ll receive 10,000 euros as a gift (approximately RUB 700,000 at the current rate). Let’s say, this cashback is not very encouraging.

However, this may seem like a nice bonus for regular users of Bob Casino, who regularly play slots.

Replenishment and withdrawal of funds

The service provider offers a narrow range of methods for depositing and withdrawing currency. These are main bank cards (Visa, Master Card), several payment systems and wallets (Comepay, Cubits, QIWI, Skrill, SOFORT, Trustly, Paysafecard, WebMoney, Zimpler, Svyaznoy – for the Russian Federation). In addition, there is cryptocurrency, which is still rare in iGambling.

And naturally, there are even less options for withdrawal. However, payment speed “warms the soul”. And although this is not surprising with regard to e-wallets, we’ve never seen a resource offering to transfer money to a bank card within one hour.

The limits are also quite reasonable: you can withdraw from RUB 1,000 per transaction (and not more than 10,000 EUR per week), and you need to replenish the account by at least EUR 10 (or RUB 1,000).

Complaints about withdrawal

After carefully reviewing users’ feedback, we haven’t found on the Web a single comment in which a user complains about the speed of withdrawal of funds from the account.

There are three options:

1. Bob Casino players really don’t get into trouble when withdrawing funds.
2. The casino is not “popular” enough for a big amount of reviews and we simply haven’t found them.
3. Dissatisfied players don’t want to tell about their problems (which, of course, is unlikely)

Anyway, we cannot present you a single argument “against” the honest work of the client service, which processes applications for withdrawing currency from the deposit.

License and regulator of the casino

All the resources of Bob Casino are managed by N1 Interactive Ltd., registered in accordance with the laws of Malta. Gambling activities are regulated by the Malta Gaming Authority (MGA). This is one of the most respectable regulators, which issues sublicenses.

Some games (in fact, all the games except those developed by NetEnd) are controlled by the Government of Curacao. Everything is not so simple here, because (as we’ve already indicated in one of our reviews) it is rather difficult to track the validity of licenses issued in the region – most of them are Master License, transferred by Curacao to other business representatives.

However, the operator openly demonstrates all licensing documentation and is not afraid of inspections, which counts in its favor.

• Check the license on the site UK Ganbling Comission

Complaints against the casino

Notwithstanding the fact that Bob Casino players do not complain about the speed of payment, they are still unhappy with other matters, mainly with unexpected account blockings. The fact is that the User Agreement states: the operator can block (or even cancel) the client’s account if it suspects any violation of the requirements of the gambling establishment and/or current legislation. It has the right to do this without prior notice.

It is quite logical that such measures cause a storm of protest, especially among those who did not want to break anything and, at the time of blocking, might have been “on the wave of luck”. As in this case, he/she lost all the possible winnings.

However this measure is important for the prevention of fraud. And its severity is justified: if you waste time on discussing the reasons for blocking, you can pay with funds that, for example, will be “lost” on bets.

Another cause of dissatisfaction is, as is often the case, the “bad return of slots”. The factor is subjective and difficult to prove, since we cannot know why the user made such a conclusion. But still we cannot ignore it.

Where to complain against the casino

The operator states that in case of violation of your rights, you can contact the casino client service in accordance with the instructions on the website. E-mail for applications: support@bobcasino.com

Complaints are processed at the support department and are redirected to other services of the casino if employees have failed to resolve them in a timely manner. You will be informed about the change in the status of the complaint until the decision is taken.

If the dispute is not resolved by the casino administration, you can contact any independent authority or licensed regulator specified on the website.

The operator also emphasizes the following: you agree that the logs and server entries will be considered as the final authority in determining the outcome of any claim. This means that any supervisory body will process your complaint primarily on the basis of data provided by the casino.

With that in mind, we recommend that you resolve any issues at the provider level, since the probability of a successful verdict in subsequent proceedings is not very high.

You can also post a complaint against Bob Casino on our website to warn other users against possible mistakes.

Casino support service

You can communicate with the casino support service either through chat or by mail (sending a letter or application via the contact form). No direct link or FAQ are available on the provider’s resources. Of course, telephone communication is a thing of the past now (not counting calls in instant messengers), but such a limited choice can hardly please users.

Clients, who have left feedback about Bob Casino, note the polite attitude of support representatives, but the speed of response is sometimes far from perfect.

User Agreement

The Bob Casino User Agreement includes a number of details that, in the event of proceedings, are unlikely to tip the scales in favor of its users. Let’s discuss a few paragraphs (we will have to prepare a separate review for a complete analysis of this document).

“Using the website may lead to losing money”

In one of the very first paragraphs, the operator reminds the client that using such a resource as a casino can lead to losing money and the company is not responsible for such losses. Not a bad start, is it?

Among other things, there is an explanation of particular cases where loss of funds is not subject to compensation by the casino (in this example, these are failures and errors in the operation of hardware and software).

Credit of funds by mistake

The company assumes that it may mistakenly credit the winnings intended for another player to your account. In this case, the money will be withdrawn, and if there are not enough funds (for example, if you’ve already spent it for betting), you will have to pay the debt.

This is another issue related to third-party factors, which can “play” not in your favor. After all, if you don’t notice that the winnings aren’t yours, and spend it, you will have to repay the debt from your own pocket.

Anti-fraud activities

The provider notes that it has developed a rigorous anti-fraud policy. Here fraudulent actions comprise the collusion between several users, the development of a winning strategy, etc. In this case, the accounts of these players will be blocked without prior notice, even if there are personal funds in the account.

Partly justified though it is, this measure allows the operator to ensure its safety if it sees the player’s continued success. After all, even if the charges against you will be dropped, no one will return the lost profits to you.

The agreement includes a number of paragraphs related to the detection of fraudulent actions and the enforcement actions directed against them. For example, if a user “abuses the special offer”, Bob Casino simply cancels the bonus – again, without warning or explanation.

Absence of guarantees when making payments

Another unpleasant surprise has become the paragraph in the Agreement, in which the company disclaims responsibility for the success of transactions to/from the authorized countries. Here it refers to the activities of banks and payment systems, but the presence of this formulation raises a red flag.

Bob Casino – prank, scam or fair casino?

Bob Casino is a promising project that only needs several more things to get “quo status” in the gaming world: to improve the line of slots, providing more opportunities to win, to develop a competent bonus program and to elaborate the mobile version and PC Agent.

In terms of legal support, the casino has everything under control: licensing according to all the rules, openness and friendliness towards the players.

We’re a bit disappointed with the User Agreement, where the provider seeks to secure itself first of all, and not the players. Besides we have not found anywhere the results of audits and testing, which are indispensable attributes of any serious establishment.

Of course, nearly a year has passed since the creation of the casino, however, developers’ vigorous activities cannot be carried out without control, and there should be some small results.

But in general, the impression of Bob Casino is rather positive. And we won’t call this resource a scam for sure: too much work has been done in relation to the satisfaction of users. But some moments come under notice. Let’s see what will happen next.

Conclusion

Bob Casino is presenting itself in accordance with the character: good-looking and fun graphics, friendly relationships with users and partners, frivolous attitude to winnings (you just remember how poor their bonus program is and how much money they offer to spend to the players so that they can reach the top of the VIP-ladder) and unhurried manner in terms of expanding the functionality and game collection.

At the same time, the operator is very serious about legal issues and issues related to licensing.

It is really difficult to assess the prospects of this project, but we can assume that it has a great future. After all, it gives people what most successful casinos focused on marketing forget about – carefree fun. And in the end, most of us come to iGambling not for “profit”, but for emotions.

Play now!

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