Cabaret Club Review

Cabaret Club
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Overview

Cabaret Club is not the first project of CityViews Group. The casino was launched in 2009 and gained a firm foothold on the European market.

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Details

Casino Cabaret Club
Website URL https://www.cabaretclub.com
Founded 2009
Headquarters Bayton Ltd (C41970) и Baytree Ltd (C74699) в составе CityViews Group, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011
Support Number -
Support Types Live chat, e-mail, FAQ
Languages English, German, Greek, Spanish, Swedish, Finnish, Norwegian, French, Italian, Ukrainian, Croatian + (after registration) Spanish, Turkish, Russian, Latvian, Lithuanian, Hungarian, Japanese, Korean, Bulgarian, Arabic, Chinese, Czech, Polish, Portuguese
Trading Platform Bayton Ltd & Baytree Ltd
No deposit bonus No
Minimum 1st Deposit 5/10/20€ depending on the method
Bonus for 1st deposit 100% (up to 600€). Wager: x50
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 600€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Bayton Ltd – Malta Gaming Authority (no. C41970), Baytree Ltd – Kahnawake Gaming Commission (no. 00812)
Software Microgaming, Evolution Gaming, Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios и др.
Games count 550+
Games except slots Baccarat, blackjack, craps, keno, roulette, 3D-games, live
Deposit Methods VISA/MasterCard, Maestro, iDebit, Trustly, Skrill, Neteller, Neosurf, ecoPayz, WebMoney, QIWI
Withdrawal Methods VISA/MasterCard, iDebit, Skrill, Neteller
Time of withdrawal 1-2 days - E-wallets, 3-7 business days - bank cards and transfers
Limits for withdrawal Min 50€, max 4000€/week
Account Currency USD, EUR, RUB, CAD, GBP, NOK, CHF, SEK, NZD, PLN, MXN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Австралия, Андорра, Австрия, Бельгия, Чешская Республика, Дания, Франция и отдаленные территории, Гонконг, Иран, Израиль, Италия, Нижняя Саксония, Мьянма, Северная Корея, Филиппины, Португалия, Румыния, Сингапур, Южная Африка, Испания, США и отдаленные территории, Тайвань, Турция, Венгрия, Великобритания
Mobile application Yes
Mobile version Yes
Security 128-bit SSL encryption, eCOGRA, Responsible Gaming
Overall Score 6/10

Cabaret Club Full Review

Cabaret Club is not the first project of CityViews Group. The casino was launched in 2009 and gained a firm foothold on the European market.

However, comments on the group of companies and its casinos are not always complimentary. Let’s sort it out: is Cabaret Casino a scam, a longstanding fraudulent project or a serious product that has faced a barrage of criticism due to the intrigues of competitors? We hope our review will give you the answer.

Cabaret Club Casino-review

Casino platform

As mentioned above, Cabaret Club platform was launched in 2009. Now, a decade later, this is a popular service with the user audience of over a million.

The product of Bayton Ltd & Baytree Ltd as part of CityViews Group has a rich functionality and is available in several versions: for computers and mobile devices (smartphones, tablets, iPads, iPhones). Moreover, there is an offline PC-agent.

Cabaret Club is a cross-browser resource that looks good on any screen resolution. The developers have done a great job: it is very convenient to use the website/application, and there are no broken links and freezes (except for the game software pages that load for about 30 seconds).

The security of user data is provided by the antivirus, and all transactions are carried out via a secure 128-bit SSL protocol. And, as before, the operator cooperates with anti-ludomania organizations, as well as independent experts involved in the regulation of disputes in the field of gambling.

However, the project does not offer anything new: the service is completely copied from other casinos of the group of companies (Gaming Club, Ruby Fortune, Spin Palace, Jackpot City Casino) and differs from them only by its design and the quantity of deposit bonuses.

Online version of the casino

The official website is designed in lilac colors that correspond to the club atmosphere. The design is attractive and bright, so CityViews Group has something to offer the user in this regard.

As on the websites of other casinos of this provider, the content depends on the user’s status: an unregistered visitor sees a lot of textual information: product descriptions, numbers of licenses and jurisdiction in which they were received, legal documents and website usage policies, and Site Map.

An authorized client has access to the game lobby, but cannot access the information in the footer. In addition, the client can no longer change the language of the resource, because he/she chooses one from the list during registration and, thus, attaches it to his/her account.

The game collection of Cabaret Club is identical (with the exception of several games) to the collections of other casinos of the group of companies: it comprises 550+ titles from Microgaming (almost all slots are developed by this company), Evolution Gaming (represented by live line), Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios, etc.

Cabaret Club Casino-online version games

You can play at Cabaret Club Casino for money and in free (test) mode. But remember: demo versions are available only after registration.

Mobile version

Cabaret Club Mobile is adapted to mobile devices running Android (at least 8.0), iOS (from 8.0) and Windows operating systems (these are primarily tablets, since Windows phones have long been withdrawn from sales).

The application weighs several megabits, so no problems with the workspace and performance will arise.

The mobile game collection is dramatically smaller: only a little over 200 titles. Most of the entertainments are slots from Microgaming, HD-games and live events are supported.

In essence, APK is an optimized version of the online version, so the application’s functionality is not very different from the latter: the same language pack, the same replenishment/withdrawal methods, the same bonus program.

There are only a few differences in the betting limits and the age limit for downloading, which is set to 17+ (which, in fact, does not change anything, because the service can only be used after registration, and in this case the Agreement is applied, according to which the player must reach the age of majority).

Cabaret Club -mobile casino

Downloadable version

Cabaret Club also has a downloadable PC-agent, although almost all modern casinos have chosen not to use this format due to the fact that it is not as good as other versions in terms of mobility, requiring the attachment to one physical point.

Meanwhile, the PC-agent has its advantages:

  • A chance to pay more attention to graphics (due to the fact that program components are installed in root folders and their weight does not affect the speed of graphics display, as is the case with mobile and online versions, so the visual component can be more elaborated).
  • Independence from provider’s blockings (even an offline mobile version is hard to download from official stores if it is banned by the regulators of a particular country, while the PC-agent can be easily downloaded from the casino’s official website using a VPN).
  • Data security (you enter them not in the shared network, which, despite the presence of an antivirus, can be hacked, but on your personal device).

Live casino

The Live Zone of Cabaret Club is represented by the same 12 events as in other casinos of the group of companies: these are several types of Poker, Roulette, Baccarat, Blackjack, as well as Football. All the “live” software is developed by Evolution Gaming studio, which is the leader in this field.

Cabaret Club-live dealers

We have not found any VIP-tables in the collection (it is possible that they appear after achieving the necessary level in the loyalty program – we will tell about this in the relevant section of this review) Betting limits depend only on the game type.

The dealers speak mostly English. They answer questions from players in the online chat.

There are sound, design and resolution settings, as well as video recording of current events.

Cabaret Club-live dealers

Aside from the limited choice of the game collection, there is almost nothing for the players to complain about: the graphics are great, the picture does not disappear, and the croupier answers questions quickly and competently.

Presented game developers

Almost all the casino software (with the exception of live entertainments) is represented by Microgaming. In addition, CityViews Group collaborates with such well-known developers as Triple Edge and JFTW.

The provider’s list of partners comprises some unknown names. However, in general, the choice is not very large.

And it is unlikely to have a positive effect on the competitiveness of Cabaret Club, especially considering the large number of identical casinos. The modern audience gets tired quickly from monotonous games, and for a while many European operators tend to choose young Far Eastern studios, doing everything possible to expand their business connections.

Personal account

It will take a minute to register with Cabaret Casino: you create your username and password, specify an e-mail address to which a confirmation letter will be sent, complete a simple form (full name, date of birth, gender, address, mobile telephone number), choose the language and currency of the account (be careful here since it can later be changed only by sending an official application to the support service) and tick the line to confirm your age.

Cabaret Club-register

Upon completion of these simple steps, you get access to your personal account, which looks exactly like the profile at Gaming Club, JackpotCity Casino and their analogues: personal data editing section, replenishment/withdrawal services, information about the player/personal account state and status in the loyalty program.

The user menu is not very convenient – especially in the mobile version, where it looks very small.

You can go to the lobby and back by clicking on the casino’s logotype and profile name, respectively.

Cabaret Club-personal account

Bonus policy

The casino’s bonus program does not offer anything new: a standard start package (but with quite a severe wager), several competitions, a system of accumulating loyalty points and a few regular promos. Cabaret Club does not have free spins, seasonal special offers and promotional codes.

Non-deposit bonus

As mentioned above, Cabaret Club does not offer non-deposit bonuses. This policy is traditional not only for CityViews Group, but also for most modern operators. It is associated with the desire to protect the casino from fraudsters who use their player accounts to launder currency.

Deposit bonuses

This type of promo at Cabaret Club is represented by the first deposit bonus. This is a well-known 100% cashback, but with a significant limit of up to €600. However, a wager is also “impressive”: you need to wager bonus funds in 50-fold equivalent.

Note: you can collect your bonus within 7 days from the moment of its crediting to your account or it will be lost at the expiry of that period.

Regular bonuses

Every day, once every four hours, a user of Cabaret Club can spin the Wheel of Fortune (Bonus Wheel). Gifts are very diverse: from interest-free withdrawal of funds and loyalty points doubling (we will tell about them below) to the cashback.

Cabaret Club-regulat bonuses

Tournaments

They are updated on a weekly basis. The tournament collection includes progressive and fixed jackpot events. In the first case, the winning amount reaches 20 million euros, in the second – only a few thousand, but these are single missions, where the winnings depend only on your personal activity.

Club of players/loyalty program

It is based on the principle of a cumulative system, when a program participant collects points (in this case, loyalty points, or Club Points), which determine his/her level and corresponding privileges. 1 Club Point (CP) is given for a €10 bet. In addition, 500 CP are added for registration. You can also obtain points as a prize for winning a slot or a tournament.

The ladder of levels includes 6 steps:

  • Blue – 0-2,499 CP.
  • Silver – 2,500-4,999 CP.
  • Gold – 5,000-9,999 CP.
  • Platinum – 10,000-199,999 CP.
  • Diamond – 200,000-499,999 CP.
  • Prive – over 500,000 CP.

Each of them opens its own opportunities: monthly replenishment, cashback of up to 60%, access to VIP-tournaments, 24/7 personal manager, special line for communication with the support service, participation in VIP-events, etc.

Cabaret Club-loyalty program

Another way to use loyalty points is to exchange them for in-game currency (exchange rate: 1000 CP = €10 of credit funds). However, the obtained conventional units can only be used at the casino.

Replenishment and withdrawal of funds

You can replenish your account at Cabaret Club using a bank card of any system, electronic wallet, international payment services and even via SMS – a particular list depends on the player’s country of residence (for example, Russian users can make a deposit using QIWI Wallet, and Finns can use Neosurf).

Cabaret Club-withdrawal of funds

The minimum deposit amount is €5/10/20, depending on the chosen method. Money is credited instantly, however, the payment services may charge a commission fee.

The operator charges the interest fee only for withdrawal. Its amount is determined individually and at times reaches 1/10 of the winnings.

You may withdraw funds only in the way that was used to replenish your account.

14 types of currency are available at Cabaret Club: Euro, Mexican/Argentine Peso, Canadian/American/New Zealand Dollar, Swedish/Norwegian Krone, Russian Ruble, Polish Zloty, Indian Rupee, Brazilian Real, British Pound and Swiss Franc.

Complaints about withdrawal

There a lot of comments on the Internet regarding Cabaret Club and other casinos of the group. According to them, users are unhappy with the payment time: in some cases, a user has to wait for confirmation of the client service for months.

In addition, some requirements of the User Agreement generate frustration. For example, according to the casino clients, a withdrawal fee is too high.

License and regulator of the casino

The casino has licenses in two jurisdictions:

  • Malta Gaming Authority – Bayton Ltd has received the license no.
  • Kahnawake Gaming Commission, Canada – Baytree Ltd has received the gambling license no. 00812.

MGA is a body that inspires confidence among players and industry experts. The organization diligently supervises compliance with the rules, so you can be confident in the lawfulness of activity of Cabaret Club Casino.

Complaints against the casino

In addition to the payment time, players are unhappy with the bonus program of Cabaret Club. In their comments on the casino, they criticize a severe wager, which makes it almost impossible to wager the bonus.

Not everyone likes the design of the casino: according to some visitors of the forums, it has not changed since the beginning of the 2000s.

And the choice of games really disappoints users: slots become boring fast, and the game collection has not been updated for a long time, so it is not very interesting to stay on the website of Cabaret Club.

Where to complain against the casino

If you are dissatisfied with the work of the casino, you first need to contact the client support service. You can do this by e-mail support@thepalacegroup.com (the general address of all the casinos of the group to which you can send applications) or in the online chat.

Your application will be processed and submitted for review. If the manager’s response does not satisfy you, you can send a complaint to the head of the department.

Their answer is the final decision of the company, after that you should contact the regulators (Malta Gaming Authority, Kahnawake Gaming Commission). You can find the appropriate application forms in the special sections on the websites of these organizations.

Note: before starting the dispute, carefully read the operator’s User Agreement (Terms and Conditions). It may contain conditions, according to which it will be pointless to send requests to higher authorities – in this case it is better to try to find common ground with the support service. Perhaps they will meet you halfway.

Casino support service

To contact the casino technical support service, you can use online chat (available in 24/7 format) or e-mail: send an email to support@thepalacegroup.com.

The loyalty program members who have reached the Diamond level can also use a special telephone line. All other clients do not have the opportunity to communicate with representatives of the establishment by phone.

The casino offers a good FAQ’s section that clarifies the simple issues.

Cabaret Club-support service

In general, users are satisfied with the work of the client service, however, they note its slowness when it comes to the confirmation of payments.

User Agreement (Terms and Conditions)

Terms and Conditions (User Agreement) is considered the most important document of the casino. As a matter of fact, it contains not only the rules, but also the interpretation of the most controversial issues that arise between the user and the operator.

Let’s consider a few of them (we believe they are worth your attention) so you can see for yourself.

Payment data

An important condition for the approval of a transaction is that the name indicated on the bank card/ payment system profile must match the name used by the player when registering. Any withdrawals are carried out only with the name used during registration. And if these details are different, the administration may suspect that the recipient of funds is not the owner of the player account

Cabaret Club Casino-payment data

Email confirmation

According to paragraph 1.1.21, in order to verify the user’s identity, the operator may send an e-mail with a confirmation link to the address specified by the user during the registration. It is logical: this measure makes it possible to check whether the given mailbox really exists and exclude fraudsters.

Cabaret Club Casino-email verify

Inactive account

Section 1.5 contains requirements established by the MGA. It defines the term “inactive account” and lists the appropriate actions.

Any account whose owner has not been active (logging to the personal account, betting, making deposits, withdrawal requests, participation in events, etc.) for six months or more is considered inactive. Starting from the 13th month (of course, upon notifying the profile holder by e-mail), it is subject to a maintenance fee of 5 euros.

This administrative fee is withheld until the account is reduced to zero, the account is activated or 30 months have passed since the last activity. In the latter case, if any funds remain on the account, they are transferred to the MGA (in the future they can be collected, if you confirm your right of ownership of the account).

This policy does not apply to bonus funds and winnings, which, if they are not used for 6 months, are simply lost.

Cabaret Club Casino-dormant account

Cancellation of bets

The provider has the right to cancel your bet at any time and without giving any reason – in this case it is transferred back to your account. Moreover, the casino administration notes that no bet is considered to have been credited (even if you have been notified of the fact of its receipt) until the server confirms it (you will receive a notification about this).

Cabaret Club-cancellation of bets

In the event of a casino system failure, all bets are void – especially if they had effect on the game result. The most interesting thing is that the refund in this case is at the discretion of the operator. This is confirmed by other paragraphs of the User Agreement, by which the casino owners disclaim any responsibility for losses incurred by you as a result of error.

Cabaret Club-cancellation of bets

Verification procedure for withdrawal of funds

In order to prevent theft of the player’s funds by third parties, the administration of Cabaret Club must verify the profile (especially when considering a withdrawal application). It involves the request for your identity documents:

  • Bank card statements.
  • Copies of identy documents (passport, ID-card – for Europeans, driving license).
  • Copies of utility bill (light, gas, heating, etc.) not older than 3 months at the time of submission.

Cabaret Club-verify withdrawal

Funds must be withdrawn to the same name (that is, in the same way) used when making a deposit. And if you want to withdraw funds via Internet banking, you will first need to make a minimum deposit to your account using a card so that you can later choose this method.

Note: according to the requirements of the regulator, Cabaret Club must verify the user’s identity upon a withdrawal of 2,330 euros or more.

Cabaret Club-verification procedure

Cabaret Club: scam, fraud or fair casino?

Cabaret Club is a typical casino, which differs little from other projects of the operator. If you repaint it, for example, in a ruby color and change the logotype, you will get Ruby Fortune Casino.

The functionality of the service is quite convenient (with the exception of the profile menu): a rich language package that contains 25 languages, a large selection of payment methods, and various formats (online/offline, desktop and mobile versions). However, the attitude towards users is not always perfect.

Our conclusion: Cabaret Club is not a scam – it’s just that the developers did not want to invest their time in this product, adapting it to the interests of clients.

Conclusion

We believe that the only important advantage of Cabaret Club is the availability of effective licenses. A nice design can also be considered an advantage. Apart from that, the casino loses, it is faceless and does not draw the eye.

Is it possible to win at Cabaret Club? The question remains open. Taking into account the comments, you should not fully trust the operator.

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