Cadoola Review

Cadoola
100% (up to 500€)
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Overview

Cadoola is an absolutely pleasant casino, focused on a wide audience of users. Its fan base comprises several million people. The service is especially popular in Europe and China.

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Details

Casino Cadoola
Website URL https://cadoola.com
Founded 2017
Headquarters Tranello Group of Companies, Grigory Afxentiou, 133, Agios Dometius, 2369, Nikosia, Cyprus
Support Number 8 (800) 775 34 89 (Russia), +356 2778 0669 (Europe)
Support Types Phone, e-mail, online chat, FAQ, social networks
Languages English, Russian, Polish, German, Hungarian, Brazilian, Norwegian, Turkish, French, Finnish, Chinese, Italian
Trading Platform Cyprus Tranello
Minimum 1st Deposit 10€ (20€ for the start package)
Bonus for 1st deposit 100% (up to 500€) + 200 20* 10 days) free spins
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (up to 500€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Curacao eGaming, Master License Antillephone N.V. (no. 8048/JAZ)
Software Amatic, Betsoft, Quickspin, Habanero, Yggdrasil, ISOFT Bet, Elk, Booongo, Evolution Gaming, GameArt, Nolimit City, Red Rake, Push Gaming, Endorphina, BGaming, Igrosoft, EGT, Casino Technology, Red Tiger, Pariplay, Play’n’GO, Ezugi, Spinomenal, Tom Horn, Wazdan, Relax Gaming, Pragmatic Play, NetEnt, Microgaming, SA Gaming
Games count 2000+
Games except slots Baccarat, blackjack, craps, roulette, scratch, keno, poker, live
Deposit Methods VISA/MasterCard, Euteller, онлайн-банкинг, Trustly, Payeer, SEPA, EcoPayz, Skrill, PaySafeCard, Neteller
Withdrawal Methods Visa and MasterCard, Neteller, Bank transfer, Payeer, Bank transfer, kiwi, enter cash, on QIWI, Neteller, and take part in this promotion, enter cash
Time of withdrawal From 1 to 7 days (depending on the method)
Limits for withdrawal min 20€, max 1000€ / transaction
Account Currency EUR, RUB, PLN, HUF, NOK. CAD, TRY, JPY, CNY
US Traders Allowed No
Prohibited countries USA, UK, Afghanistan, Iran, Iraq, Israel, Netherlands, Ukraine, Crimea, Bulgaria, Republic of Moldova, Spain, Curacao, Malta, Cyprus
Mobile application Yes
Mobile version Yes
Security SSL, Net Nanny, GamCare, GamblersAnonymous, Gambling Therapy
Overall Score 7/10

Cadoola Full Review

Cadoola is an absolutely pleasant casino, focused on a wide audience of users. Its fan base comprises several million people. The service is especially popular in Europe and China. The operator is not so well known in Russia, but it is respected by a narrow group of people.

Can we really trust the casino or is Cadoola a scam, smart fraudsters who hide behind beautiful policies and active advertising? Let’s take a look.

Cadoola-main

Casino platform

Cadoola Casino is managed by the Cyprus Tranello Group of Companies, which is known for such projects as AlfCasino, YoYoCasino and BoaBoa. The operator is distinguished by the desire to create an original concept that will differentiate its casino from others, as well as by well-designed functionality.

And this casino is no exception. The graphics quality is decent, pages (even product pages) load quickly, there are no “dead” (that is, leading to the error page) links.

Security is provided at several levels: at the website level — by a firewall and antivirus program, at the payment level — by using a 128-bit SSL certificate, at the user level — by supporting anti-ludomania programs and restricted use of the website by minors.

The operator has imposed minimal territorial restrictions: aside from limitations of software providers, only 15 regions are unauthorized to register with Cadoola (this is very little for such a large establishment), and this list does not include Russia and CIS countries.

Let’s summarize: the platform fully complies with modern user requirements and allows you to spend time on the website/in the application, without being distracted by various inconveniences.

Online version of the casino

The official website of the casino has incorporated all the possible colors. At the same time, it doesn’t look clumsy or tasteless, but it definitely attracts attention.

The casino game collection includes a little over 2 thousand titles, which, of course, is not a lot, but not a little either. The main part of entertainment content is represented by Slots, but the choice of card games (Baccarat, 21, Poker, Blackjack) is also good, including Roulette, Keno, Bingo, Live Sector and much more.

The game library is a classic grid with a breakdown into thematic blocks: Top, New Games, Popular, plus categories. It is nice that Tranello always adds a search by provider so that it becomes easier to choose. In addition, there is a standard search by title.

You can play Cadoola Games in two modes: classic (for a deposit) and training (for free). The latter is not available for live entertainment.

Cadoola-online-version-games

All promotional information is included in a slider, but the text description (which, in fact, is necessary not for the player, but for the operator to promote its website) occupies a lot of space, so when you open a resource on a mobile device, it is turned into the “walla text”.

The footer contains information about the provider (license number, registration, list of partners and main connected services), as well as links to the policies/documentation of the establishment.

It’s easy to navigate the website, and the speed of page loading, as mentioned above, is good. In general, the online version of Cadoola is very convenient, so you can forgive its minor shortcomings associated with the over-saturation with various requirements.

Mobile version

Cadoola Casino is adapted to mobile devices running on any operating systems: iOS, Android, Windows. However, the casino does not have an offline mobile version. Most likely, the developer simply has not had time to pay due attention to this issue, since other casinos of the group of companies have this format (for example, AlfCasino).

As for the online, it has exactly the same content as the desktop version. The only difference is the layout (the way elements are positioned), due to which it is problematic to search for the desired game if you do not remember its title.

The game collection in the mobile version is slightly smaller: it contains a little less than 1,000 products. There are the same games, including live, just not so many as in the PC version (adaptation of software to the mobile format requires time, so we believe that some products will later be added to the Cadoola collection).

Of course, it would be nice to have an offline format in the future so that we could use the service even without an Internet connection.

Downloadable version

Cadoola also does not have a PC-agent. However, chances of its development are slim: almost all modern clubs have abandoned this format, since users are not satisfied with the need to launch the application from one physical point, and they cannot play on the go with the PC agent. Besides offline mode is now available in mobile versions.

The only advantage of the PC-agent has been and remains the security of the gambler’s data. Indeed, they are entered not in the shared network and not on a smartphone which can be accessed by Google and Apple (when you download any of the applications from corporate stores, you have to open this access), but on a personal device.

Nevertheless, offline versions for PCs are gradually leaving the iGambling market.

Live casino

The Live Zone of Cadoola Casino comprises 15 events, 80% of which are software from Evolution Gaming. Another part of the collection is represented by such a little-known developer as Ezugi. The players have access to several types of Poker (3Card, Hold’em, Caribbean) and Roulette (including Immersive one), as well as Baccarat, Sic Bo (the Chinese equivalent of Craps), Blackjack and Wheel of Fortune.

Cadoola-casino-live

Betting limits depend on the type of game. For example, in the American Roulette you can even place 20 eurocents, and in the French one – 2 euros. There are VIP Roulette tables with higher limits (up to €100). As for Poker, here bets are very serious and start from 100 or even 1,000 euros, depending on the table set at a particular moment.

The lobby contains interactive training and a set of settings: sound, display, graphics. You can play several games at once by adding them to the list of active games and switching between them.

Cadoola-live-dealers

Presented game developers

Tranello Group of Companies collaborates with a total of 30 software developers, including the world famous NetEnt, Microgaming, the “golden mean” (large, but less widespread providers) – Casino Technology, Red Tiger, and very young studios.

The list is gradually updated: the operator expands partner networks, spreading them around the world.

Cadoola-game-developers

Personal account

Registration with Cadoola comprises 2 stages:

  • Enter initial data (login, password, country of residence), choose the currency and indicate the promotional code of Cadoola to get additional bonuses after profile authentication.
  • Specify contact details that will be included in your profile form (full name, address with a post code, mobile telephone number, date of birth and gender).

Cadoola-register

Upon successful completion of these steps, you get access to your personal account. It is a pop-up window above the main content of the website that consists of several sections:

  • Profile – personal details indicated at the second stage of registration.
  • Cashier – deposit and withdrawal services, transaction history.
  • Promotions – list of available promotions, including their expiration dates.
  • Game History – game statistics.

In general, the functionality is convenient, the only disadvantage is that when you change the screen resolution, some content of the personal account does not look very nice, although everything is readable.

Cadoola-register-lk

Bonus policy

The club’s promotional program is similar to the promotions from other Tranello casinos. Only the loyalty policy is slightly different. Cadoola also does not have non-deposit bonuses and lotteries, but provides a large selection of cashback bonuses.

Let’s consider each category in more detail.

Deposit bonuses

The start bonus package of Cadoola comprises a 100% cashback for your first deposit (up to 500 €) and 200 free spins credited within 10 days in equal installments. Wager is not very severe: x30. And in order to complicate the task for the player, the operator introduced a maximum wagering bet of 5 euros. Moreover, the maximum payout amount for free spins is 80 euros.

Cadoola-bonus-deposit

Regular bonuses

There is much more choice here:

  • Reload on Mondays: 50 free spins. Max bet for bonus spins: €5. Wager: x30. Time during which you can receive the bonus: 10 days. Max payout: €80.
  • Cadoola Reload Bonus on weekends: 50% (up to €700) + 50 free spins. For players who replenish accounts from Friday to Sunday inclusive. Max bet for bonus spins: €5. Wager: x30.
  • Weekly cashback – for players who place bets from Monday to Friday: 5% (up to €1,000) for players with the Silver status, 10% (up to €2,000) – Gold, 15% (up to €3,000) – Elite. Max bet for bonus spins: €5. Wager: x30.
  • Live Casino Cashback – for players who place bets from Monday to Friday: 10% (up to €150). When connecting this bonus, the player agrees to wager bets 3 times. Max bet for bonus spins: €5. Wager for receiving payment: x30.

To connect any of the bonuses, you must contact the support service in the online chat.

Cadoola-bonus-regular

Club of players/Loyalty program

The loyalty program of Cadoola Casino is a traditional cumulative system. By gaining Loyalty Points (LP), the gambler reaches a certain status. 1LP = €100 bet for slots/video slots.

They must be wagered 30 times, after which they can be exchanged for real currency.

There are a total of 5 statuses: Welcome, Classic, Silver, Gold and Elite. They give privileges (increased withdrawal limits, monthly cashback, personal manager), and also determine the LP-euro exchange rate:

  • Welcome – 100:1.
  • Classic – 95:1.
  • Silver – 90:1.
  • Gold – 80:1.
  • Elite – 70:1.

The minimum amount that can be exchanged equals to 100 Loyalty Points.

Note: all unused points will be lost 3 months after crediting.

Cadoola-bonus-loyalty

Replenishment and withdrawal of funds

It is worthy of note that the operator offers almost identical replenishment and withdrawal methods: VISA/MasterCard cards, bank transfers, electronic systems, vouchers and wallets.

Cadoola-deposit

Funds are credited instantly, but in order to withdraw funds, you first need to prepare a withdrawal request, confirm your identity (this procedure is aimed at protecting your money from illegal intruders who have access to your personal account, and it usually takes several days) and wait until the transaction is processed (up to one week – depending on the selected payment service).

Note: the operator does not compensate the fees of third-party systems that you use to convert funds, and also may charge you an account maintenance fee, if you have not wagered the deposit at least three times before withdrawing the funds.

The casino supports 9 conventional units, including the Russian ruble and even the Japanese yen.

Complaints about withdrawal

Users of Cadoola Casino leave comments where they complain about the casino’s withdrawal policy. According to them, the administration requests verification documents in parts, thus delaying the verification procedure for several days. In addition, the processing itself takes several days instead of 24 hours stated by the provider.

On some forums, we have found references to stories of gamblers, who never received their winnings, but we could not find the stories themselves.

Of course, it is impossible to check all of this information, but such a large amount of criticism raises concern as to the integrity of the operator.

License and regulator of the casino

Tranello Group of Companies has a confirmed sub-license of Curacao eGaming, issued to Antillephone N.V. This jurisdiction is somewhat unpopular with industry experts due to the discovery of several unscrupulous institutions that have somehow managed to get the permission of this regulator.

However, the official website of the casino contains a link to the validator, confirming the active status of the issued documentation.

Complaints against the casino

In addition to complaints about the withdrawal procedure, there are negative comments about the bonus program of Cadoola. Players are not satisfied with the wager (in fact, it is not so severe in comparison with the requirements of other casinos) as much as with the restrictions on slots. Not all of them can be used for wagering, and, according to gamblers, the very ones that allow you to “make money” are excluded.

In addition, users think that betting limits are too small (it is fair to say that these are the conditions of almost all clubs, and Cadoola Casino does not offer anything new here).

Where to complain against the casino

If you are also unhappy with the operator and want to submit a complaint, you first need to send a letter to the casino client support service. This is a mandatory step, without which other organizations will not even consider your application.

At the first stage, your issue will be considered by an ordinary support manager. However, if he fails to make a decision that will be satisfactory to you, the application will be assigned the status of a complaint and will be transferred to the head of the department. His answer will be the final verdict of the operator. And if you are not satisfied with the result, you can write to third-party organizations or the regulator: Antillephone N.V., ODR, eCOGRA, etc.

Casino support service

The support service of Cadoola consists of several client support departments depending on the region. You can contact the support service in several ways:

  • Free telephone line – 8 (800) 775 34 89 for Russia and +356 2778 0669 for Europe.
  • Email support@cadoola.com.
  • Live chat in English, German, Polish, Russian, Chinese and French.
  • Facebook, Instagram social networks.

To obtain operational information, you can open the FAQ section or read the User Agreement.

Cadoola-support-faq-chat

User Agreement

The User Agreement (Terms & Conditions) is an important document defining the nature of legal relationships between the casino users and its management/representatives. In fact, this is a set of rules that you must know in order not to subjected to punitive measures (for example, cancellation of winnings or blocking of an account).

Let’s consider several provisions to give you a fuller picture.

Third party access

The account owner is solely responsible for the safety of the login and password. If the player’s account is hacked and he/she notifies the administration about it, all actions of third parties committed up to this point are perceived as actions of the player.

The downside of this condition is that when funds disappear from your account, it will be very difficult to prove that it was not you (intentionally or accidentally) who provided fraudsters with access to your personal account.

Cadoola-third-party-access

Tax liability

The player is obliged to pay all taxes and duties imposed in the country of his/her registration/residence. If the operator bears any costs associated with this obligation, it will deduct them from the client’s account.

Cadoola-tax-liability

Provision of documents

For security reasons, before each withdrawal and at any time, the provider may start the user identity verification procedure and request a number of documents from the user: an identity document (passport, driver’s license, ID-card), a proof of making a deposit (a bank statement, a screenshot of the screen of the payment system, etc.), as well as a confirmation of the address of residence (a utility bill not older than 3 months at the time of provision).

Cadoola-provision-of-documents

 

Interpretation of game results

It is not infrequent that (due to an unstable Internet connection, technical problems on the website, etc.) the information on the screen of the user’s device and on the provider’s server is different. In this case, the data sent by the latter is considered true.

Cadoola-interpretation-of-game-results

Replenishment/withdrawal conditions

When replenishing the account at Cadoola Casino, you may have to pay not only the commission fee of payment services, but also by the fees of the operator. First of all, this is the case when a deposit is cancelled, since the account replenishment at this casino is a non-refundable operation.

Cadoola-withdrawal-conditions

And to withdraw the funds without commission, you will have to wager the deposit 3 times. In other words, you will not be able to simply return your deposit: you must win at least several times.

Cadoola-withdrawal-conditions

System failures

Tranello Group of Companies and its partners are not responsible for system errors caused by software operation, Internet network disruptions, device problems and other failures. You have to accept the risk of losing money “as is” in the event of any of the above and similar problems.

Cadoola-system-failures

Cadoola: scam, fraud or fair casino?

Cadoola is a casino that reveals its negative sides only if you look carefully. At first glance, everything is great: an interesting and unusual design, a rich promotion program, convenient functionality, various games, as well as several support departments.

However, a good impression is spoiled by players’ comments and the casino policy, which contains clauses that are clearly unfavorable for the client.

Of course, Cadoola is not a scam in the legal sense, but the company clearly cares more about its own interests than about its users.

Conclusion

Is it possible to win large sums at Cadoola? According to clients, it is not possible. However, you can check it out yourself and help us update/correct this review.

For now, we will give this Internet club 6 points for ambiguity and inappropriate behavior towards clients.

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