Casimba Casino Review

Casimba Casino
200% (up to 5000€)
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Overview

Casimba Casino is another new project of White Hat Gaming Limited. The gambling joint has a memorable design, a good game collection, and solid legal support. The operator promises an exciting game and responsible attitude to the client.

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Details

Casino Casimba Casino
Website URL https://www.casimba.com/
Founded 2017
Headquarters White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta
Support Number -
Support Types Live chat, e-mail, FAQ
Languages English, French, Finnish, German, Norwegian, Swedish
Trading Platform White Hat Gaming Limited
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 200% (up to 5000€) + 50 free spins + 500 bonus points
Bonus for 2nd deposit 25% (up to 1000€) + 50 free spins
Bonus for 3rd deposit 50% (up to 500€) + 25 free spins
Main BONUS 200% (up to 5000€)
RTP Up to 99.75% (depends on the type of game)
Free demo-games Open Demo
Regulated Yes
Regulation UK Gambling Commission (no. 000-052894-R-329546-001), Malta Gambling Authority (no. C73232)
Software NetEnt, NYX, Quickspin, Rabcat, Hunderkick, 1 х 2 Gaming, 2 By 2 Gaming, Aristocrat, Big Time Gaming, Blueprint Gaming, Elk Studio, Evolution Gaming, Foxium Gaming, Genesis Gaming, Leander, Lighting Box Games, Mercur Gaming, Microgaming, Multicommerce Game Studio, Asylum Labs, Bally, Betdigital, Bla Bla Studios, Bulletproof Gaming, Cayetano, Concept Gaming, Dtech Gaming, Fantasma Games, Felt Games, Fortune Factory Studios, Magic Dreams, Meta Games Universal, Mutuel, Old Skool Studios, Play’n’GO, Red 7, Reflex Gaming, Scientific Games, Shufflemaster, Seven Deuce, Sigma Gaming, Skillzzgaming, Spieldev, Spike Games, Stake Logic, Storm Gaming, Sunfox Games, Touchstone Gaming, Triple Edge Studios, Wild Streak, WMS
Games count 500+
Games except slots Roulette, Blackjack, Baccarat, Poker, Scratch, Sports Betting
Deposit Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard, Interac Online, GiroPay, DetPay, Trustly
Withdrawal Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard, Interac Online, GiroPay, DetPay, Trustly
Time of withdrawal Up to 3 business days (depending on the way)
Limits for withdrawal Min 20€
Account Currency EUR, CHF, CAD, GBP, NOK, NZD, SEK
US Traders Allowed No
Prohibited countries Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Bahamas, Belgium, Bolivia, Botswana, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq , Israel, Italy, Kenya, Lao People’s Democratic Republic, Latvia, Lithuania, Martinique, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russia, Sun -Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Su Dan, Syria, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, USA, Small remote islands of the USA, Vanuatu, Vietnam, Virgin Islands (USA), Yemen, Zimbabwe
Mobile application Yes
Mobile version Yes
Security 128-bit SSL GlobalSign, eCOGRA, BeGambleAware
Overall Score 7/10

Casimba Casino Full Review

Casimba Casino is another new project of White Hat Gaming Limited. The gambling joint has a memorable design, a good game collection, and solid legal support. The operator promises an exciting game and responsible attitude to the client.

Let’s see what it is in reality. We should find out whether it’s a cunning scam, skillfully hiding under the mask of integrity or a truly serious project.

Casimba Casino-review

Casino platform

As told above, the Casimba platform is owned by White Hat Gaming Limited. Other casinos managed by the operator include Dream Vegas, Temple Nile. They’re already in great demand in the market and have a large audience.

Casimba appears to be a multi-platform cross-browser service. It’s available for different types of devices (PC, smartphones, laptops, tablets) and any screen resolutions. There are only 6 language versions of the product: English, French, Finnish, German, Norwegian, and Swedish. However, it would be enough for the convenient use of its resources by players from most European countries.

By the way, the list of countries whose residents are forbidden to play in Casimba is very large: it contains almost 80 countries and regions, including Russia.

The quality of work of the platform Casimba is quite good. The pages load quickly enough, the layout elements don’t overlap each other. There aren’t any broken links (links leading to the error page). The client security is ensured by the anti-virus system, and all transactions are carried out via the secure 128-bit SSL protocol GlobalSign.

The operator cooperates with eCOGRA and BeGambleAware – organizations that protect the rights of the player.

Online casino version

The Casimba casino official website has a peculiar jungle style, with an image of the lion as a logo.

There is nothing superfluous on the site. We can see a brief top menu (registration, games, promo, VIP, contacts), a slider with advertising information, and a game lobby.

The latter is traditionally decorated in the form of a table with the possibility of filtering by recommendations, as well as the type of game: New Games, Favorites (the products selected by you), Slots, Live Dealers, Table, Blackjack, Roulette, Poker, Scratch & Fan, Game Providers ( search by the developer). There’s also a search tab that facilitates the process of searching for an already familiar name.

In total, the game collection contains approximately 500 games, among which are not only slots familiar to everyone (although they occupy the largest part of the collection), but also card games (blackjack, poker, baccarat), several types of roulette, scratch, sports, and a live-sector. Many of them are available in the demo mode: having registered, you can play them for free.

Casimba Casino-online version

All the most important information (the rules of the games, the use of your personal information, the license issued) is in the footer of the site. Links to partners as well as regulatory organizations are provided, which also gives credit to Casimba.

Summarizing all of this, we can say that the site is made at a decent level and leaves a pleasant impression.

Mobile version

Casimba Mobile is not only the mobile format of the casino but also an ability to use the service in the offline format, regardless of the quality of the Internet connection.

The application is available for iOS and Android devices (smartphones, iPads). A Windows version hasn’t been released yet, so it won’t work on any of the tablets, except for those running on iOS.

You can download Casimba Mobile in Google Play and the App Store. The installation takes less than a minute. You can log in with your username and password if you have already registered in the browser.

Casimba Casino-mobile version

Download version

White Hat Gaming Limited hasn’t developed a download PC version of the casino platform. That’s quite natural because modern operators refuse from heavy software, tied to one point in favor of mobility, freedom of movement.

Of course, the PC version has a number of indisputable advantages:

  • The absolute independence from the provider’s locks (you won’t be even able to download the APK from the official source if the casino is banned),
  • The enhanced data security (on the computer, the data you enter is most protected, while in the browser, your data is practically in a shared network, and using a mobile version, you agree to the collection of any information about your device).

To say the truth, many of the advantages told above are no longer unique (the offline format, for example).

Live casino

The live zone of the casino contains a modest set of offers: several kinds of blackjack, roulette, baccarat, poker (hold’em), and football. There are separate tables for members of the Casimba VIP-club (we will also tell about this club in the “Bonus program” section of our review).

Dealers are mostly beautiful girls who possess good professional skills. You can consult with them or just discuss the gameplay. For this purpose, a live chat is provided.

The user settings contain options for choosing the table design and changing the resolution (if the game freezes at the most unfortunate moment, you can reduce the quality of the picture so that it’s easier to load).

Casimba Casino-live

Game makers represented

The owners of Casimba immediately chose the right casino promotion strategy: they made agreements with more than 50 software makers.

Most of the developers are well known and appear to be the veterans of the gambling industry. These are Microgaming, NetEnt, Play’n’GO, NYX, Elk Studio, etc. However, there are also relatively young studios, such as Sunfox Games, Touchstone Gaming, Triple Edge Studios, Wild Streak, and WMS.

This approach contributes to popularity (players quickly become fed up with traditional products, they constantly need to be pleased with new ones) and allows the company to remain competitive in such a tough market as iGambling.

Personal account

Registration at Casimba Casino, as is in many European casinos, takes place in 3 stages: entering the main contact information (your name, e-mail, date of birth), specifying additional contact information (your address with a postal code, so that the system could check your current location by IP, the region of your residence, and telephone), as well as the choice of a login and password.

However, there’s no SMS confirmation of the mobile number, so in fact, any user (even from a prohibited country) can register via VPN.

Casimba Casino-registration

A personal account contains several tabs:

  • Account Details – an account status and game progress.
  • My Details – editing of the player’s personal data and activation of notifications and subscriptions.
  • Account History – the history of debits and credits for the selected period.
  • Pending Withdrawals – withdrawal requests in the pending status.
  • Accepted Withdrawals – confirmed payments.
  • Responsible Gaming – tips on a safe game.

In addition, in the top profile panel, there are tabs with bonus points, a field to enter a promotional code, and deposit/withdrawal services.

Bonus policy

The Casimba bonus system is neither different nor original. It just offers a welcome pack, several tournaments, as well as standard cumulative and club programs. Earlier, Casimba had promotional codes, but they are no longer available. Let’s consider their bonus policy in detail.

No deposit bonuses

Casimba Casino doesn’t provide this type of bonus. This kind of promo is no longer popular with the operators because of the constant attempts of deception by users who registered on the site, received funds to the account, played them without a deposit and tried to withdraw.

All of this can hardly contribute to the profit of any casino. Therefore, currently, rare providers come up with such promotions (most often these are free spins with withdrawal restrictions).

Deposit bonus

Depositary bonuses are credited for the first 3 deposits of the casino player:

  • The First Deposit Bonus: 200% (up to 5000€) + 50 free spins + 500 bonus points.
  • The Second deposit bonus: 25% (up to 1000€) + 50 free spins.
  • The Third Deposit Bonus: 50% (up to 500€) + 25 free spins.

In all cases, you should wager cash back and bets in a 35-x equivalent. Otherwise, after 30 days, bonuses will disappear. Since all bets are written off first of all from your personal account, and only then from the bonus one, you can lose.

Casimba Casino-deposit bonus

The casino also has a private VIP club, a member of which one can become only upon the request. The VIP membership gives access to an extended list of game events, travel invitations, personal support, and other privileges.

Tournaments

The operator holds progressive jackpot tournaments on a regular basis, in which all users who have made a minimum deposit can participate. The prize fund in them sometimes reaches 20 million euros.

Players club/loyalty program

The Casimba loyalty program is a standard accumulation of bonus points, Casimba Points (or CP). The welcome 500 points are awarded to new users immediately after the first deposit. They’re subsequently earned quite slowly: 1 CP for every 10€ of deposit, an extra 2 CP to 1000 points, and also gift CP for winning tournaments.

Having accumulated 1000 CP, the user becomes a participant in the raffle of valuable prizes and can exchange points for currency.

Deposit and withdrawal of funds

You can deposit your account here in 7 currencies: the euro, American/Canadian/New Zealand dollar, Norwegian/Swedish krone, and the British pound.

The minimum deposit is 20 euros. They are credited immediately and without commission from the casino, but the operator is not responsible for the possible fees of third-party services and interest charged on currency conversion.

The deposit and withdrawal of funds are carried out with VISA/MasterCard bank cards, some types of electronic payment systems and wallets (Skrill, Neteller, PaySafeCard, Interac Online, GiroPay, DetPay, Trustly).

It’s so convenient that the list of withdrawal options is almost the same as the list of deposit ones. That’s important because, in order to protect players from stealing money by a third party who has gained access to the account, a requirement has been introduced to pay out the winnings to the details from which the deposit was made.

The minimum payout is 20€. Apart from the deadlines for processing the application (several working days), the deadlines for the transactions can reach up to 3 days (depending on the chosen payment service).

Withdrawal complaints

Reviews about Casimba are generally positive. However, there are always reasons for discontent, and this gambling joint isn’t an exception. Players are dissatisfied with the timing of payments, which, along with the approval of an application for receiving a winning, sometimes amount to 8 or more days.

However, we haven’t found any complaints about an unjustified refusal to pay. The operator either really has no problems in this regard, or its customer service works well and timely prevents possible outbursts of resentment.

Casino License and Regulator

White Hat Gaming Limited received a license in two major jurisdictions: the United Kingdom (the license number – 000-052894-R-329546-001) and Malta (the registration number – C73232). So that the user could easily check the status of the issued documentation, links to the official resources of regulators are given on the Casimba website.

From the point of view of legal support, the gambling joint has everything in order.

Casino complaints

Negative comments about Casimba Casino contain complaints not only about the timing of withdrawals but also about the bonus policy.

Users talk about the scarcity of promotions, the violation of their conditions, the complexity of wagering. According to the rules, the administration has the right to change the conditions of the promo at any time, which does not back the optimism of the players. In addition, part of the promotions is not available to gamblers from individual countries.

Where can I complain about the casino?

Casimba Casino has a policy for settling up complaints from players.

According to the document, the first appeal should be sent to their customer support at the address support@casimba.com. In this case, the operator notes that any information received can be recorded in order to improve the overall quality of service and staff training. However, the player doesn’t have the right to transfer it to third parties (the only exception is the regulator and human rights organizations), otherwise, the consideration of his application may be denied, and the game profile will be blocked.

If the issue is not resolved at this level, it will be given to the team leader having assigned an identifier to the appeal, with which it will be possible to monitor the current status of the case.

The term of consideration shouldn’t exceed 21 days. In case of violation of this condition or unsatisfactory response from the head of the department, the application can be submitted to the MGA (there is a corresponding form to fill out on the regulator’s website), which is the last instance.

Casino support service

The support team of Casimba Casino operates 24/7. Communication with the service is carried out in two ways:

  • Online chat.
  • Email support@casimba.com.

Casimba Casino-support chat

Operators respond fairly quickly and help to resolve most issues. In some cases, an official statement is required (we have described the procedure for submitting it in the previous section of this review).

For prompt information, there is an FAQ section. However, it contains the minimum number of questions, so it won’t probably help to find a solution to a non-standard issue.

Casimba Casino-FAQ support

Terms of use

Terms and Conditions (User Agreement) governs the legal relationship between the casino administration and its customers. All the important points causing controversy are reflected in it. That is why the document is a must-read for anyone who does not want to make a mistake, which will lead to the loss of funds and account blocking. Let’s consider a number of crucial points.

Verification of age, mailbox, and personal information

In order to ensure the safety of the players, in the casino, procedures for verification of the account by mail, as well as checks for compliance with the age and other data provided, were introduced. If during the checks a violation of the casino rules or fraud/suspicion of cheating by the player is found, his account will be blocked.

The mail verification is carried out by sending an e-mail message with a reference link to the e-mail address indicated in the questionnaire.

The player’s age must be proved by providing a copy (scan) of his passport. It is worth noting: if it turns out that the account holder is a minor, all bets and deposits will be canceled, but not retained by the casino.

In addition, the administration of Casimba Casino can use third-party agencies to confirm the identity of the client, his address, payment details and any other information (of course, in accordance with the Personal Data Protection Act in the player’s jurisdiction).

Casimba Casino-verification

Payment restrictions

If you win €100,000 or more, the provider reserves the right to divide the payment into ten parts and transfer 10% monthly for 10 months until the full amount is paid. In this case, you won’t receive interest from the outstanding amounts, as the casino doesn’t consider itself to be a financial institution.

Casimba Casino-payment restriction

The maximum amount that the casino undertakes to pay in respect of any bet or spin is limited to € 250,000. This figure doesn’t include potential winnings with a progressive jackpot. In other words, the operator limits your winnings.

Casimba Casino-maximum withdrawal

Account lock

White Hat Gaming Limited can also close your account at any time and for any reason. Such a harsh measure is due to the need to quickly resolve issues related to fraud, without wasting time on settling bureaucratic issues.

Casimba Casino-close account

Inactive account

Those who like to create multiple accounts in different casinos and forget about them definitely should get familiar with this condition.

If there’s no activity on the part of the player for 12 months (we’d like to recall that active actions include the login to the personal account, deposit, and withdrawal of funds and participating in events), his account is labeled as inactive.

If this happens, the administration will, first of all, notify the profile owner, which he must respond to within 30 days.

In the absence of a response within the specified period, the account is subject to a commission of 5 euros with an advance payment system: the first debit on account of 13 months will occur at the end of the 12th. It will be written off until the player’s balance is reset.

In addition, the remaining funds in the account can be transferred to charities.

After 30 months, all account data and funds, if any remained on the account, are transferred to the regulator – the Malta Gaming Authority, in accordance with the Rules of remote games SL 438., 04.

Casimba Casino-inactive account

Is Casimba a scam?

Casimba generally left a positive impression, demonstrating a serious attitude to the laws (it follows from the User Agreement and the list of documentation and also links presented on the site), a good selection of games, and a well-developed gameplay.

However, the attitude of the provider to the players is not always perfect. In the reviews, there is information about delays in the answer. Moreover, the casino support team doesn’t always provide correct information. Additionally, the scarcity of the bonus program may be attributed to the reluctance of casino owners to spend time on satisfying the desires of their users.

However, Casimba isn’t a scam. It’s all about the flaws caused by the indifference of the provider.

Conclusion

Casino Casimba attracts with an interesting presentation of its content, a large list of developers, whose software is presented on the site and in the casino application, and the presence of licenses from serious regulators. On your part, it remains to find out whether it’s possible to win there.

We would put the casino 7 points out of 10 and we hope that in the future White Hat Gaming Limited will pay more attention to the needs of its customers.

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