Casino-X Review

Casino-X
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Overview

Casino-X stands out for its adaptation of RPG format to the gaming industry, bright and elaborate design, as well as thoughtful functionality.

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Details

Casino Casino-X
Website URL https://casino-x.com
Founded 2012
Headquarters Darmaco Trading Ltd., Stasinou 1, MITSI BUILDING 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, 1060, Nicosia, Cyprus. Europe - Darklace Ltd., Arch. Makaroiu III, 135, EMELLE BUILDING, 4th floor, 3021 Limassol Cyprus
Support Types Email, online chat, feedback form
Languages English, German, Italian, Romanian, Swedish, Norwegian, Bulgarian, Russian, Spanish, Arabic, Portuguese, Polish, Finnish, Chinese
Casino Platform Darmaco Trading Ltd
No deposit bonus -
Minimum 1st Deposit 10 € (20 € for a starter pack)
Bonus for 1st deposit 500 €: 100% (up to 2,000 €)
Bonus for 2nd deposit 100% (up to 300 €)
Bonus for 3rd deposit 50% (up to 400 €)
Main BONUS 100% (up to 2000 €)
Free demo-games Open Demo
Regulated Yes
Regulation Curacao eGaming, Master License Pomadorro N.V
Fees Yes
Software Microgaming, NetEnt, Playtech, Yggdrasil, Quickspin, Play’n’GO, Thunderkick, Evolution Gaming, Elk, Playson, Booongo, Red Tiger, Push Gaming, iSOFT Bet, Pragmatic Play, Habanero, 2 By 2, Genesis, Rabcat, 1 х 2 Gaming, Foxium, Lightning Box, TopTrend, Skywind, Relax Gaming, Bla Bla Studios, Game Play, Big Time Gaming, Kalamba Games
Commissions Yes
Games count +1600
Games except slots Roulette, poker, blackjack, baccarat, keno, bingo, Spin’n’Go, scratch, sports, live
Deposit Methods VISA/MasterCard. QIWI, Neteller, Skrill, EcoPayz, WebMoney, Bitcoin, Ethereum, Ripple, Litecoin
Withdrawal Methods VISA, QIWI, Neteller, Skrill, EcoPayz, WebMoney, Bitcoin, Etherium, Ripple, Litecoin, WORLD, Yandex.Money
Time of withdrawal 1 to 7 days (depending on the method)
Limits for withdrawal Max $ 100,000 / month
Account Currency USD, EUR, NOK, SEK, RUB, AUD, CAD, JPY, CNY
US Traders Allowed No
Prohibited countries USA, Spain, Italy, Sweden, France, United Kingdom, Denmark, Ukraine, Portugal, Germany, Hungary, Taiwan, Hong Kong, Macau, Czech Republic, Latvia, Australia, Slovakia, Belgium, Netherlands
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, GamblersAnonymous, Gambling Therapy, Net Nanny, CyberPatrol
Overall Score 8.1/10

Casino-X Full Review


Casino-X stands out for its adaptation of RPG format to the gaming industry, bright and elaborate design, as well as thoughtful functionality. The club is loved by players from all over the world: it is daily visited by several thousand people from Europe, the CIS, America and the Far East.

Casino-X Review

But would it be safe to call this club reliable? Or is Casino-X a scam lurking behind beautiful pictures and empty promises? We will carefully study everything and render our verdict.

Casino platform

Casino-X is owned by 2 companies: in the CIS, it is operated by Darmaco Trading Ltd., and in all other countries, the club is controlled by Darklace Ltd. Both providers are registered in Cyprus, but licenses were obtained in Curacao (which is not the most reliable regulator).

The platform is cross-browser (that is, adapted to any browsers) and officially considered to be multiplatform. However, when you try to change the resolution in an online format, you will see that some content on the sides is simply cut off. The technical flaws also include the low page loading speed and moving back to the main page when trying to open some pages.

As for the functionality, it is kept up to standard. Casino-X offers 9 currency types and a language package consisting of 14 options. The choice of replenishment/withdrawal methods is also quite large.

Plus, the service is distinguished by a high degree of loyalty towards players from different regions: in fact, only 20 territories are banned, which is very little for an online club.

To sum up, we can say that the operator still has some work to do.

Online version of the casino

The design of Casino-X web-site has recently been changed. And, in our opinion, for the better: from a faceless blue-gray image, it has turned into a bright and memorable platform with its own personality (the drawing of graphic modules alone is impressive).

The resource is composed of 3 main components: Casino, Live and Sports. In this review, we will not consider the bookmaker’s direction and focus only on the casino in all of its formats.
The club’s game collection contains a good set of games: traditional slots (slot machines), Roulette, Poker, Blackjack, Baccarat, Keno, Scratch, Bingo, Live, etc., totaling up to a little over 1,600 titles from 29 developers.

The collection is divided into categories: Top (popular), New, Slots, Live Dealers (duplicates the same-name tab in the top menu), Jackpots, Video Poker, Favorite and Other. In addition, there is a search box for ease of navigation and a set of filters to select a specific category: by developer and size of winnings. You can play at Casino-X in demo mode (for free) and for money (after registering and making a deposit).

Online version of the casino Casino-X

The lower part (footer) of the resource contains a list of partners, payment services, human rights organizations, as well as links to the documents (club policy). However, there is no detailed information about the company and license numbers, which raises certain flags.

Mobile version

The casino has an offline version that can be downloaded to your smartphone/tablet/iPad. It is only available when you open the website of Casino-X from a mobile device. This service is not available at such stores as Play Market and App Store.

The APK weighs from 6 to 15 Mb, depending on the operating system (Android, iOS, Windows) and therefore can be quickly downloaded and installed. If your telephone is not overloaded with other applications, the performance and speed of response of Casino-X Mobile will be fine.

The menu of the mobile version is convenient: it is systematized and summarized in a general list, unlike the browser branch. If you already have an account, you need to log in using your login and password so that you will not be suspected of creating duplicate accounts.

This format and PC version have the age limit of is 18+.

However, the mobile adaptation of the online resource is far from perfect. The layout is not fully elaborated: the content is “cut off” when changing the resolution and orientation of the screen, there are errors and “hang-ups” (even non-game pages sometimes load slowly). The only plus is the ability to play on the go, but even here the offline application wins, because it allows you to connect to the service without the Internet.

Downloadable version

The club does not have a PC-agent. This is an outdated format, which, however, compares favorably with all the others by 2 parameters:

  • Graphics quality (the agent is unpacked on a computer that offers more space for “heavy”, more elaborate graphics).
  • Security (you enter your data not in the shared network, albeit secure, and not on a mobile device that can be accessed by numerous applications).

Nevertheless, almost all modern gambling platforms have chosen mobile formats over the agent, as they are not bound to one physical point.

Live casino

The Live Zone of Casino-X contains 21 events mainly represented by Evolution Gaming studio: Roulette (including Russian and Immersive, which is more realistic due to filming with several cameras located at different points in the hall), Poker (Caribbean, Hold’em) Blackjack and Wheel of Fortune.

Live casino Casino-X

No demonstration mode is available, but you can look at the gameplay and evaluate your own chances of winning.

The user has access to numerous options: sound control, playback control (pause, record and save live video), view of actions performed by dealers and gamblers, and adding a table to the active list (to make it easier to switch from one to another).

Casino-X Live casino

If you have any questions, you can use a special FAQ section (which is available for each game type) or contact the dealer in the online chat.

Presented game developers

The operator collaborates with 29 software developers, most of which are known worldwide: Microgaming, NetEnt, Playtech, etc. However, the list of partners also includes such new names as TopTrend, Skywind and Kalamba Games.


The company keeps on developing this direction and expanding the list of friendly studios.

Personal account

Registration with Casino-X consists of 2 stages:

  • You need to enter your initial data (e-mail, login, password, full name, birth date, mobile telephone number), select currency and confirm the information by clicking on the link in the email sent to you. At this stage, you can also verify your profile using your social networks: LinkedIn, Twitter or Facebook.
  • You need to complete the final form (residence address with a zip code, accept/reject bonus offers).

Personal account Casino-X

Upon successful registration, you will get access to your personal account, which is divided into 3 tabs: Profile (here you can see all the personal information you entered, a balance summary, a window for sending confirmation documents, notification and subscription settings), Promo (offered, credited and wagered bonuses , as well as an option to enter the Casino-X promo code) and Cashier (replenishment/withdrawal services and the history of all transactions: deposits, administration charges, winnings).

Personal account Casino-X

All the key account information (current balance, notifications, login) is kept in the top menu of the website, even if you go to the game lobby. You can do this by clicking on the logotype. To return to your personal account, click on the profile name.

Bonus policy

The bonus program of Casino-X is very diverse. With the exception of the non-deposit bonus, ignored by almost all operators because of its unprofitability and the risk of fraud, it contains almost everything: a large start package, regular tournaments and promotions, and an accumulative loyalty program.

Let’s consider each item separately.

Deposit bonuses

Casino-X grants bonuses to the first 5 deposits for each user who has made a deposit of at least 20 euros:

  • Firs deposit bonus of €500: 100% (up to €2,000) + 200 (20*10 days) free spins for a deposit from €20.
  • Firs deposit bonus of €50: 150% (up to €300) + 200 (20*10 days) free spins for a deposit from €20.
  • Firs deposit bonus of €20: 200% (up to €50) + 200 (20*10 days) free spins for a deposit from €20.
  • Second deposit bonus: 100% (up to €300).
  • Third deposit bonus: 50% (up to €400).
  • Fourth deposit bonus: 50% (up to €500).
  • Fifth deposit bonus: 25% (up to €750).

In all cases, the wager is x25. Maximum payout: deposit x10.

Casino-X deposit bonuses

Tournaments

The casino hosts weekly tournaments with modest prize pools: up to €1,000, as well as monthly competitions, in which the winning amount reaches €17,190,000. The jackpot is the sum of the bets made by all players, which is divided between the first 30 positions of the tournament bracket in a mathematical progression, in descending order (that is, the lower the position in the rating, the smaller the winning).

Tournaments Casino-X

Club of players/Loyalty program

The principal goal of members of the loyalty program from Casino-X is to get statuses by accumulating bonus points (Comp Points, abbreviated form – CP), which are given for bets on slots, Poker/Video Poker and Blackjack. Exchange rate: €100 = 1 point.

In total there are 6 statuses:

  • Novice (up to 10 points),
  • Regular (10-49 CP),
  • Silver (50-499 CP),
  • Gold (500-4,999 CP),
  • Platinum (5,000-24,999 CP),
  • Dark Knight (over 25,000 CP).

Casino-X Club of players/Loyalty program

Among other things, there are individual achievements (for example, if you win 500 rounds in a certain slot). They provide additional prizes, just like in RPG games. The player’s progress can be facilitated by chips (features) purchased in the store (section in the personal account) for the currency.

Casino-X Club of players/Loyalty program

Replenishment and withdrawal of funds

You can make a deposit at Casino-X using VISA/MasterCard bank cards, international and local electronic wallets (for example, Yandex.Money), SMS-payment, electronic systems and even bitcoin services.

In this case, all fees and charges demanded by these systems are borne by the user. As a result, the amount credited to your account may differ from the one debited from your bank card.

Replenishment and withdrawal of funds Casino-X

There are fewer withdrawal options, which is very inconvenient. After all, according to the rules stipulated in the Terms and Conditions of Casino-X, funds must be deposited and withdrawn using the same method (if it is impossible, the provider will find an alternative solution).

The club supports 5 types of currency. If none of them is applicable in the gambler’s country of residence/registration, funds can be converted (it is clear that the conversion fee will be paid by the player).

Complaints about withdrawal

There are almost no reviews about Casino-X on the Web. And those available look suspiciously like fabricated ones in terms of formulations and enthusiasm. Therefore, we cannot judge the reputation of the club and say that there is no criticism.

However, for some reason, there are no negative comments on foreign websites and forums.

License and regulator of the casino

Licensing documentation is a weak point of the casino. The operator claims that it has received a gambling license in the jurisdiction of Curacao, which is confirmed by a sub-license of Master License Pomadorro N.V.

However, we could not find any corresponding confirmation on any of the resources. Considering that the website has existed since 2012, this is strange.

Complaints against the casino

There is also no criticism of other aspects. The fact that all the comments about Casino-X are so positive makes us doubt their sincerity. Thus, we can only closely monitor the changes on the Web and update this review.

Where to complain against the casino

If you want to file a complaint against the club, the first thing you should do is contact the technical support service. For this purpose, you can use e-mail or an online consultant (it works in live mode only from 10 to 23 o’clock, CET, and outside of these hours, it serves as a feedback form).

Your application will first be processed by the manager, who will examine all the circumstances of the case and make a decision. If the answer does not satisfy you, the application will be assigned the status of a complaint and will be transferred to the head of the department whose decision will be the final verdict of the company.

The total time limit for the consideration of complaints at the club can reach several weeks, so you should not start this procedure with insignificant questions.

The provider’s decision is not final. You also have the right to contact the regulator (however, it may be problematic in this particular case due to the fact that the license is not confirmed) or a third-party organization: eCOGRA, ADR, etc.
In any case, before starting a dispute, we recommend reading the policies of the club to make sure that your requirements do not contradict their conditions.

Casino support service

There are not so many ways to contact the support service of Casino-X: an e-mail and an online consultant are the only methods. And the latter, as we have already mentioned in the previous section of the review, works only at certain time intervals – at other hours it is just a contact form where you can indicate your email address (you will receive the response the next day).

You can use the Terms and Conditions to get quick information on simple questions, as there is no general FAQ section at Casino-X – it is available only for a specific game.

Casino-X support service

Terms and Conditions

Terms and Conditions are the User Agreement, which contains all the rules for using casino resources and interprets controversial issues that arise between the players and the administration of the club. The majority of withdrawal and winning problems arises from the fact that gamblers are not familiar with this document.

That is why, before you start playing, we recommend reading it. To help you out, we have selected the paragraphs that we believe are the most important.

Illegal gambling

The operator notes that even if the casino does not impose any restrictions on opening an account by the player, certain countries/regions may establish criminal liability for gambling. The casino is not a legal organization and therefore is not obliged to advise the client on these issues. All possible fines and other penalties are fully borne by the account owner. And if the company had to incur costs due to such violations, the user will have to compensate for losses.

Casino-X Terms and Conditions

Tax fees

The gambler is also fully responsible for tax fees according to the same principles as in the previous paragraph.

Casino-X Tax fees

Identity verification

The name you enter when registering with Casino-X must match the name on your identity document. The operator may at any time request confirmation of this compliance and block the user account in case of refusal/inability to provide the necessary documents (passport, driver’s license, bank statement, etc.)

Casino-X Identity verification

Duplicate account

You can create only one account using one IP-address. Even family members who live with you may not register with a new login.

All transactions (deposits, winnings) performed from your duplicate account will be invalidated. And the company is not obliged to compensate you any funds.

Casino-X Duplicate account

Age confirmation

Persons under the age of 18 (in certain jurisdictions 19) may not use the services of gambling clubs. In this regard, the operator demands to confirm the age of each client.

If the user does not have the desire or ability to fulfill the requirements of the service provider, his/her account will be blocked, all bets, bonuses and withdrawal requests will be canceled, and the deposits made will be returned to the account, from which the deposit was made.

Responsibility for profile safety

According to this rule, the gambler is solely responsible for the safety of his/her details used for logging to his/her personal account. If the personal account is hacked by a third party, the company is not obliged to compensate for possible losses.

This condition is unpleasant. For example, in the event of theft you cannot prove that your account was not hacked due to your fault, and you will not be able to return the lost funds.

Responsibility for profile safety Casino-X

Refund

When making deposits, you agree that such deposits are non-refundable. And if you still send a refund request, you will have to pay all the costs incurred by the operator for this operation.

Refund

 

Withdrawal conditions

You can send a withdrawal request at any time provided that the following conditions are met:

  • All payments made by you have been verified by the administration, and none of them have been canceled/recalled.
  • The above described identity and age verifications have been carried out.
  • At least one confirmed telephone number is attached to the account (that is, the casino manager has called you).

You may only withdraw funds with the same method used for depositing.

Casino-X Withdrawal conditions

 

System errors

The operator is not responsible for software or your device errors, Internet network failures and other technical problems.

Casino-X System errors

Interpretation of results

In case of discrepancy between the results of a game on your device and on the provider’s server, the latter are taken as the basis. Any winnings are considered credited only upon confirmation by the service.

Interpretation of results Casino-X

Casino-X: scam, fraud or fair casino?

Casino-X has given a mixed impression. On the one hand, the casino has no confirmation of the active status of its licenses, and the Terms and Conditions make sure that the company will not incur any losses in case of complaints from users.

On the other hand, the developer has spent a lot of time elaborating the design, bonus program, and building partnerships. And with the exception of some flaws (layout errors, page load problems), the resource looks quite solid. You will not invest so much effort in a mediocre product, used only for fraud purposes.

We believe that Casino-X is not a scam, but a bit unfinished project that must be revised by management.

Conclusion

In our subjective opinion, the club deserves 7 points out of 10 for an interesting concept, support of electronic currency, an interesting set of offers and an attempt to meet the desires of players from around the world.

It is only up to you to check whether it is possible to win at Casino-X. After all, everyone has their own positive results, and the operator does not publish official RTP statistics.

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