CasinoCom Review

CasinoCom
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Overview

CasinoCom is a brand well known and loved by players. Quick payoffs, good bonuses and fair play – these are the things that “hold tight” the casino audience.

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Details

Casino CasinoCom
Website URL https://www.casino.com/
Founded 2007-2008
Headquarters Gibraltar
Support Number +350 200 44793 (Gibraltar), 0808 238 44793 (international)
Support Types Phone, e-mail, feedback form, online chat
Languages English, French, Spanish, Portuguese, Turkish, Greek, Bulgarian, German, Japanese Italian, Swedish, Latvian, Czech, Polish, Norwegian, Russian, etc. - altogether more than 40 languages
Trading Platform Mansion Group
No deposit bonus No
Minimum 1st Deposit $10
Bonus for 1st deposit 100% (up to $400)
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to $400)
RTP 98,43%
Free demo-games Open Demo
Regulated Yes
Regulation Gibraltar (RGL No.053), United Kingdom Gambling Commission (No. 319446-002)
Software Playtech, NetEnt
Games count 300+
Games except slots Roulette, Blackjack, Poker, Baccarat, Craps, Arcade, Scratch Games, Live Casino
Deposit Methods VISA, Master Card, Maestro, Skrill, Neteller, EntroPay, PayPal, PaySafeCard, ecoPayz, bank transfers, WebMoney, AstroPay, SafetyPay, Sofort, Bitcoin
Withdrawal Methods VISA, Master Card, Maestro, ecoPayz, EntroPay, Neteller, PayPal, Skrill, WebMoney
Time of withdrawal 5-7 days for all ways
Limits for withdrawal Min $50
Account Currency CAD, USD, AUD, EUR, GBP, DKK, NZD, SEK, NOK, ZAR, JPY
US Traders Allowed No
Prohibited countries Russia, Ukraine, Poland, Estonia, Slovakia, Serbia, Lithuania, Greece, Iran, Germany, Slovenia, Singapore, USA, Turkey, Vietnam, Portugal, Macau, Cyprus, Slovenia, Spain, Austria, Hungary, Ireland, Czech Republic
Mobile application Yes
Mobile version Yes
Security SSL, RSA 2048-bit TLS 1.2
Overall Score 9/10

CasinoCom Full Review

CasinoCom is a brand well known and loved by players. Quick payoffs, good bonuses and fair play – these are the things that “hold tight” the casino audience.

CasinoCom is another gambling business titan, along with William Hill and 888Casino. Having built its empire more than 10 years ago, the operator extended its influence to all the major industrial centers of the world. Traditionally placing a priority on the safety and comfort of players, CasinoCom, however, is heading for state-of-the-art technologies.

Has the casino managed to keep the most important thing in the pursuit of the big things? Can its users still feel confident and calm while playing? But what if CasinoCom is a prank, just a grand, popular scam? We will carefully study everything that is known about CasinoCom, and will try to draw conclusions.

CasinoCom-review

Casino platform

CasinoCom is owned by the Mansion Group, whose headquarters was created in 1999 and located in Gibraltar. The project itself was elaborated in 2004. Today, it ranks among TOP of the world’s best casinos. The platform supports over 300 games from the leaders of gaming software – NetEnd and Playtech: slots, board games, lotteries, Sic Bo (dice), scratch cards, arcade games, video, 3D products and, of course, live products. Beginners may play charge-free flash-games that allow them to “get used to”, to get acquainted with the “inside” of the gameplay.

28-bit SSL encryption is used to protect the data. All the information resources have passed the eCORGA test.

CasinoCom has formed a huge fan base of players from 189 countries due to the loyal attitude towards users and the constant striving for keeping up with the times: all the new technologies that appear on the iGambling market are almost immediately implemented by the operator.

CasinoCom-review

Online casino

The online version of the casino is film looking. The lobby is decorated in keeping with the best traditions of Las Vegas: it looks so bright that sometimes you want to close your eyes. The picture is completed by a large number of bonus offers and promotions. But despite the colorfulness of the layout, the menu is simple and unobtrusive. In general, all the efforts of designers and developers are aimed at ensuring that nothing distracts you from the gaming experience.

The transition between sections is very fast due to the accelerated html-loading. Insignificant slowdowns are observed when loading pages of live products, but this does not dramatically affect the quality of the game.

The site is available in 40 language versions – not everyone can have it. However, the operator notes that the original language is English and this version will prevail in case of any conflicts.

CasinoCom-online version

Mobile version

Those who like to play on the go can use the CasinoCom mobile app. It is compatible with iOS and Android devices and supports 3 languages: English, German, and Swedish. Its interface is quite concise and simple: a drop-down menu on the left, game preview and registration buttons. There is no obsessive advertising, only a simple banner occupies the ¼ of the screen.

However the range of games is more diverse: in addition to your favorite slots (Crazy 7, Irish Luck), there are fresh releases (Batman DC, for example), as well as Roulette, Blackjack, Hold’Em, Hi-Lo and live games. The range totals up to 150+ games.

The welcome package offers 100% on the first deposit and free spins after registration. A good 20x wager and bonuses of 10% of the bet amount are offered. The app also supports the loyalty program. It is interesting that the age limit of the application is lower than that of other projects: in order to download it, the user must be at least 17 years old.

CasinoCom-mobile version

Downloadable version

The CasinoCom client is available in two versions: for Microsoft OS and OS X. This version has the same features as the online version.

The training (demo) mode allows you to play charge-free flash games (we have found several dozen of them), and once you replenish your deposit, you can use the full game collection. Live products and video poker are also included.

One thing that the PC version is better than the browser is its graphics quality. The possibility to install it on the computer system and the independence of the Internet channels speed allow you to immerse yourself in the atmosphere of a casino to the maximum, without being distracted by unpleasant little things.

Live Casino

The Live Dealer casino collection includes three types of “live” roulettes and popular versions of Baccarat, Blackjack and Hold’Em. Visual appeal of the Live Casino is exciting, which is understandable, if you remember that software is developed by Playtech.

The minimum bet at the roulette table is 1 euro, at the card-table – 2.5 euro. This is an “entrance ticket” for the beginners who are not yet ready to take risks. Especially given that there is no free content in the live version of the casino. Of course, a VIP segment is available for those who are used to playing for high stakes.

There is a live chat where you can discuss the game, ask a question to the croupier and just chat about unrelated matters. Game statistics, ratings of the best players and various settings are available: for example, you can set the appropriate screen resolution.

It will only take you a few seconds to connect to the live version. The platform works without “slowdowns”, so the gameplay itself does not create tension.

CasinoCom-live casino

Game developers

CasinoCom works only with two largest game developers, choosing them rather than many business newcomers. NetEnd is a developer with over 20 years of experience, a winner of awards and a holder of Integrity certificates. Its software is 95% of the portfolio of game operators.

Playtech is another star of the market, whose software is used by the largest casinos of the world. The company signs exclusive contracts with Paramount, Marvel Entertainment and other reputable representatives of the industry.

Personal account

Registration on the site (in the application) is quite a quick process, although it requires attentiveness. Once you complete a simple questionnaire, the operator will send a letter to your e-mail with a confirmation link. But then comes the important moment: during authentication, you need to create an account to which a bank card, e-wallet or any other means of payment will be attached. And here you need to remember: you can withdraw your money only in the manner in which the deposit was made. This is an additional security measure for both the casino and for you.

The user menu, like the main one, is minimalistic: payment and contact data can be edited, plus you have the menus for the selection of games, offers, and options. Nothing will distract you while you satisfy your need for the thrill of the competition.

All the necessary information is synthesized. And in case of difficulties, the FAQ and 24/7 online chat will come to your rescue.

CasinoCom-registration

Bonus Policy

In a bid to support its clients, CasinoCom regularly updates its bonus policy, offering seasonal and regular promotions and rewards. In addition, these promotions take into account the interests of new players and high rollers.

No deposit bonuses

The welcome bonus for the beginners includes 20 free spins. It is possible to win the spins with a fairly loyal x20 wager (conditions apply to the amount of prize money from these bets).

Deposit bonuses

The player’s first deposit replenishment is doubled. If you deposit $50, the operator will credit you fifty dollars. The maximum amount is $100, and you need win it back for 30 days, with a coefficient of x40.

CasinoCom-deposit bonus

Free spins are also credited to the deposit, but they depend on the specific offer: for example, for playing the Age of Gods machine, you will get 180 free spins, 20 for 9 days.

Cumulative bonuses

Game statistics at CasinoCom also contributes to earnings. Active and successful users accumulate bonus points that can later be exchanged for real money. Their ranking grows, enabling them to participate in the prize drawings.

Regular bonuses

The time interval from 19 to 21 o’clock (GMT) represents “happy hours” at the casino. In this period, free spins are allocated to the bets of over 10 dollars for the HAPPY promo code. Such a gift can be provided no more than 10 times a day.

In addition, free spins are distributed every Wednesday for the BLACK (25 free spins) and RED (50 free spins) promo codes. Although in this case there are a number of conditions:

  • The total amount of winning on the bets cannot exceed $1000
  • Bonus wager – х20
  • Period of free spins use – 30 days from the moment of receipt

This is not a complete list of bonuses offered by the company. You will always find the latest information on the official website of the service provider.

Players Club/Loyalty Program

At the end of each week, players who have made bets throughout 7 days, but who have gone into the red, will receive cashback. Its size depends on the amount of weekly loss and can be from 5 to 20 percent. In this case, the money (attention!) will arrive in your account, and in the casino account, and you do not need to win it back. The operator supports active users in this manner.

There are bonuses for invited friends. In order to get a reward, make sure that the client who arrives at your recommendation does not just register, but also replenishes the account. At the moment, the bonus is $50, and you can win it back with a 15x wager.

And, of course, there is the VIP client program. Individual casino tables, extended bonus system, 24/7 personal service, and accelerated deposit withdrawal period are just some of the options available to the clients with a VIP profile.

Replenishment and withdrawal of funds

CasinoCom offers a wide choice of replenishment methods and, which is rare in a gambling environment, ways for withdrawal of funds. You can register almost any credit card (VISA, Master Card, Maestro), payment system or wallet in your personal account. You can make transfers from a bank account: the slowest, but the most reliable method. The interest on the transaction is charged only by the casino partner.

For one month, ordinary players can withdraw no more than $25,000, while VIP clients can withdraw up to $50,000. Important note: before authorizing you to withdraw money from the account, the operator will request a photo of the passport and other documents proving your identity, as well as the rights to get the winnings from this account. This is a standard procedure to prevent theft of funds of casino users.

When converting to another currency, CasinoCom is guided by the current official rate applicable in the country where the service is provided. A conversion fee can be charged, therefore we recommend using your own currency if this is possible.

Complaints about withdrawal of funds

A long period for consideration of withdrawal applications is still the main source of users’ complaints. 5-7 working days indicated on the site sometimes turn into months – especially considering the mandatory verification of user’s documentation.

And this is quite understandable: every day the operator has to process thousands of applications, at least half of which require detailed consideration. Current processing methods are not fully automated, and as a result we have queues, dissatisfied clients, and disputes. Until a new payment verification algorithm is invented, this situation will not change in all online casinos, even in the largest ones.

License and regulator of the casino

The gambling provider has received a license from the gambling commissions of Gibraltar and the UK. These are the most stringent licensing authorities, and their approval is an undoubted indicator of the high level of casino fair practices. Besides the activities of CasinoCom are monitored by independent auditors, and product testing is conducted on a regular basis. The results are published on the site – this is how the operator demonstrates openness and honesty towards users.

But this principle also has a flip side: the policy of CasinoCom has led to an increase in the list of countries from which it is prohibited to use its resources. This list is several times longer than the majority of casino competitors, and includes 24 countries, including the United States, Russia (despite the availability of Russian-speaking technical support) and other major European powers – Germany, for example. CasinoCom is headquartered in Gibraltar, but the exact address is not published in official sources.

Complaints against the casino

Believe it or not: there are few complaints about the unfair practices of CasinoCom in an online environment. The users like high-quality gaming software, the transparency of the cooperation conditions, a good ratio of wins and losses. Nearly half of people, who have left their feedback on forums and sites, draw special attention to the stability of the casino.

Once in a while, some users experience discontent caused by the slow speed of downloading live products due to a weak internet connection. However, CasinoCom is not alone here: most modern casinos have faced this problem. Technological innovations are gradually approaching its elimination, but this process is long and laborious.

Another source of complaints is the period for the withdrawal of funds, which we have already mentioned above. But to be fair, it is worth noting that this issue can easily be solved by elaborating an alternative scheme for protecting personal information and client accounts.

Where to complain against the casino

But if you are not satisfied with the casino, we recommend that you first contact your service provider. You can do this by contacting the customer support on the site (the main communication methods are described in the next section) or directly by sending a formal complaint to the legal address of the companies: Casino.com MEMBER SERVISES, PO Box 1240, Gibraltar.

90% of disputes with CasinoCom are resolved in a similar way. If this does not happen, all you can do is send a complaint to the regulatory body – in this case it is the Gaming Commission of Great Britain or Gibraltar. Such claims are considered for quite a long time. And it is very important that you compose your claim in a proper manner, justifying the validity of your demands and reflecting the essence of the violation of your rights. However, it gives much more chances. First of all, due to the fact that the User Agreement and related documents regulating your relationship with the casino contain few “loopholes” that will allow the operator to disclaim responsibility if, for example, your account was hacked.

You can also post a review about the casino at any of our resources so that other users have a more accurate and truthful idea about the provider.

Casino Customer Support

CasinoCom customer support is available 24/7. You can contact it in several ways:

  • Call at: +350 200 44793 (Gibraltar), 0808 238 44793 (international toll-free number)
  • Online chat
  • Use a contact form
  • Send an email to support@casino.com

Do you want to communicate in your native language? Specify it in the application or in the chat. The casino offers perhaps the widest choice of language versions as compared to its competitors. But even if you call, the company representatives can easily understand you: people of different nationalities work at CasinoCom, so you will be connected to the right specialist.

The answers to the questions frequently asked by users are listed in the FAQ. In this case, we recommend using the PC version, which offers a detailed list of questions, while the mobile version provides a minimal list.

User Agreement

The legal relations between CasinoCom service provider and its users are regulated by several documents: Privacy Policy, Cookies Policy, Terms and Services, Security and Privacy and Verification Policy. Each of them is a set of rules and explanations and is very laconic.

For example, the Verification Policy provides step-by-step instructions on how to register and confirm your account. We will not dwell on each of its paragraphs separately, however, it should be noted that that the casino client must submit only one identity document with a photo – provided that it gives a good view of the signature, name and face. This can be a passport, driver’s license or ID Card (plastic card with a photo, analogue of an identity card in the EU; this document presents your appearance, the address of residence, a sample signature). For your convenience, the policy refers to the samples of completed documents.

The Verification Policy indicates that if you register using a bank card (several cards), you will need to type the first 6 and the last 4 digits of its (their) number.

CasinoCom-account verification

The Privacy Policy describes which personal data the service provider collects and for what purposes. And the Cookies Policy explains which data about your device you provide to the operator by agreeing to use its services and thereby accepting the rules. Both policies are typical, so we will not focus your attention on them.

CasinoCom-terms credit card

The Security and Privacy Policy explains which security mechanisms the provider uses to preserve the security of your personal information, above all, payment details.

The Terms and Conditions define the basic concepts and general provisions. In fact, this is an introductory document. However, it specifies some details that cannot be ignored.

CasinoCom-terms and conditions

In particular, here the operator notifies that it is not responsible for the losses incurred by you in case of intentional or accidental transfer of the data about your account to a third party. Unable to insure you against negligence, CasinoCom draws your attention to this information.

CasinoCom-terms and conditions

The provider also reserves the right to transfer any information about the players to the appropriate authorities. The aim is to maintain legality. However, some personal data are transferred to casino partners for marketing purposes. This is the standard practice of any commercial structure.

CasinoCom – prank, scam or fair casino?

As a leading provider of gambling services, CasinoCom maintains a high standard of quality, expanding and updating the range, improving technologies and activity programs.

The above analysis shows that the casino:

  • Promotes the policy of transparency and openness towards its clients (it publishes audit reports, describes the principles of services operation, offers a clear verification algorithm instead of outdated methods of collecting information “as the case may be”, does not force users to accept the lack of guarantees in “as is” condition
  • Complies with current security standards (eCORGA certificate, SSL encryption, etc.)
  • Works only with the certified software developers – NetEnd and Playtech
  • Strictly blocks countries whose legal requirements do not comply with the policies of the company and/or regulator
  • Offers the maximum possible functionality to make the stay on the site/in the application as comfortable as possible for the player (we are referring not only to multilingual version, cross-platform features and wide choice of payment methods, but also to modern technologies implemented by the operator)

All of these things count in favor of the fair practices of the casino, so it’s impossible to call it a scam. Therefore, the ranking of this online casino is always high.

And yet, despite this strict obedience to the standards, unfortunately, the citizens from more than 20 countries are left behind as they were denied access to CasinoCom resources. Security of a separate geosegment of users is ensured through the loss of potential clients from other countries of the world. This is the price of integrity of this casino.

Let’s call it a day out and sum it up: CasinoCom is undoubtedly a reliable supplier in the iGambling field. The company manages to stay the course in a rapidly changing market environment, while maintaining its best traditions. Of course, it has to sacrifice a lot, but the quality of the products is maintained at a very high level.

Conclusion

CasinoCom is known, loved and honored by players from different countries. To date, a community of active users of its resources has been formed, numbering about 1.5 million people.

The developers regularly come up with something new to please and entertain users, and the security level allows you to feel calm and relaxed on the site.

The brand keeps up with the latest trends in the industry and offers any and all available versions: flash/online, PC client, mobile applications. From the moment of its creation to this day, the casino “keeps its standards high”, maintaining the delicate balance between the old and the new.

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