Casumo Casino Review

Casumo Casino
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Overview

Casumo Casino is a bright and ambitious project offering customers quality service, more than 1,000 games for winning money, etc.

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Details

Casino Casumo Casino
Website URL casumo.com
Founded 2012
Headquarters Casumo Services Limited, The Unicorn Centre, Triq l-Uqija, Swieqi, SWQ 2335, Malta
Support Types Feedback form, e-mail, online chat, FAQ
Languages Swedish, Norwegian, Finnish, Canadian, English, German
Casino Platform Casumo Casino
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit 200% (up to 50€) and 200 free spins
Bonus for 2nd deposit 0% (up to 150€)
Bonus for 3rd deposit 25% (up to 200€)
Main BONUS To 200%
RTP No
Free demo-games No
Regulated Yes
Regulation MGA/B2C/217/2012, UK Gaming Commission №000-039265-R-319417-013
Software NetEnt, Evolution Gaming, Microgaming (Quickfire), Bally technologies, Play’n’GO, Green Tube, IGT (WagerWorks), WMS Gaming, SG Gaming (Barcrest), Quickspin, Thunderkick, Yggdrasil Gaming
Games count 1000+
Games except slots Roulette, blackjack, poker, punto banco, hold'em, keno, bingo, live
Deposit Methods Bank Wire Transfer, MasterCard, Neteller, PaySafeCard Card, Visa, iDeal, GiroPay, Skrill,
Withdrawal Methods Bank Wire Transfer, Neteller, Visa Electron, Visa, Skrill
Time of withdrawal 1 day - E-wallets, 2-3 days - bank cards
Limits for withdrawal Min - 20€, max - 10,000€/day
Account Currency GBP, CAD, EUR, SEK, NOK, USD
US Traders Allowed No
Prohibited countries Belgium, American Samoa, China, Denmark, France, Guyana, Greece, Guadeloupe, Hong Kong, Iceland, Italy, Marshall Islands, Martinique, North Korea, Northern Mariana Islands, Portugal, Puerto Rico, Spain, Turkey, etc.
Mobile application Yes
Mobile version Yes
Security IGT, AGCG, GamCare, SSL
Overall Score 4/10

Casumo Casino Full Review

Casumo Casino is a bright and ambitious project offering customers quality service, more than 1,000 games for winning money, etc.

Casumo Casino Full Review

Casumo Casino makes a great first impression thanks to its unusual design, space theme with funny characters and the search for planets, attractive bonuses, and good software. The venue has a good reputation among players.

However, it is important to understand if Casumo Casino is a scam hidden behind cartoon animation or a serious and fair project with a hilarious design? We will conduct a thorough investigation and try to understand that.

Casumo Casino-reviews

Casino Platform

Casumo Casino is owned by the brand Casumo Services Limited registered in Malta in 2012. The project has already obtained the EGR award for an optimized mobile app and gained popularity in Europe and countries in the Far East.

A large number of players of the casino has been attracted not only by an unusual presentation (the key character “living” in the venue is the white alien named Casumo) but also by honest politics, a serious approach to licensing and good payouts. Unfortunately, responsibility and compliance with legal regulations have a downside, and Casumo Casino has restricted players in several dozen countries from playing.

Anyway, the platform makes a good impression. Loading is quick (like all modern resources, Casumo uses HTML-5), the site is convenient to navigate, and the graphics are top-notch. In every respect, it is a nice casino. Can you win at Casumo Casino? Let’s find it out.

Online Version of the Casino

Casumo Casino’s site is designed in soft green and blue colors. There are no special effects, nothing bright and annoying, so it is a calm design. It is convenient to navigate the main page because all games are divided into categories (also, there is an additional filter feature, a list of top games, and a search bar). The brief and concise menu includes only gaming products, statistics and login field. The footer contains legal information and links to licenses. A selection of games is really wide, including slots, blackjack, poker, roulette, Punto Banco (one of the types of baccarat) and more. All in all, you will find over 1,000 titles.

Casumo Casino cooperates with reputable software developers for casinos, so the gameplay is smooth and gives more confidence in winning (experienced players know that a serious casino will necessarily have in its game selection games from Microgaming and NetEnt, which come with a fair RNG). As for the choice of languages, Casino Casumo does not have many of them, and you will find only 6 languages, including Swedish, Norwegian, Finnish, Canadian, English, and German. That is why it is not very convenient for players from Russia and the CIS, because even if you use the translation of browser pages, some nuances may be misinterpreted.

 

Casumo Casinо-online version

Mobile Version

Casumo Mobile Casino, as it was mentioned above, has won the EGR award, an annual conference that gathers industry experts. The app received high rates for the adaptation of a huge (if compared with competitors) number of games for mobile devices. Casumo Mobile Casino features more than 900 titles.

The casino’s mobile app is compatible with all types of devices, including those powered by Android, iOS, and Windows (means tablets). It is a lightweight app with only 8 MB, so it will not freeze and affect the operation of your device. Of course, the mobile version comes with lower bets and reduced bonuses limits, but the software and APK graphics are great. Casumo Casino customer reviews are very, very good.

Casumo Casinо-mobile version

Download Version

Unfortunately, casino developers have not gotten to the creation of a download version of Casumo Casino for a PC yet. Having it would allow enjoying the following benefits:

  • Avoiding blocking by controlling organizations in different countries;
  • The ability to unpack a large number of files and, consequently, enjoy larger, better-developed resource;
  • The ability to play offline even without the Internet;
  • Security of personal data, first of all, login and password, which are not well-protected in the browsers.

Although, as practice shows, modern casinos more often prefer mobile apps over the PC’s agents (after all, users are often on the go, and they are not tied to a physical point, as before), we hope that a Casumo Casino will launch a download version.

Live Casino

There is a good range of live games. Casumo Casino features over 40 versions of live roulette, live poker, live blackjack, live cinema, and live bingo.

The dealers are mainly ladies, which, probably, means that the most players of the casino are men. Tables are categorized based on the type of game and the betting limit (including those for high rollers) ranging from €10 to €10,000. As it is usually available at online venues, there is an online chat allowing you to ask the dealer or other players a question.

Casumo Casinо-live casino

Software Developers

Casumo Casino is the best casino in the industry for the great game selection. It is no wonder because it purchases software from the largest developers, including Evolution Gaming, Microgaming, Bally Technologies, Green Tube, Play’n’GO, NetEnt, and IGT.

Gradually, the company keeps expanding its borders by concluding new contracts with reliable suppliers. There is a possibility that soon some Far Eastern companies will appear in this list. We will keep our hand on the pulse.

Your Account

Registration on the Casumo Casino’s website is available for players above 18 years old, residing not in the restricted countries. Unlike unscrupulous providers, the casino does not create mirrors, trying to attract players dishonestly.

To create an account, you must fill out plenty of fields (not only the name, address, and e-mail, but also the postal code, nationality, phone number) because this is how the operator immediately tries to ensure that a player is serious about the venue.

The personal account menu, like the site’s one, is concise, and you will only find the fund depositing/withdrawing services, the current balance, statistics, and coupons (we will tell about them later). There is nothing superfluous and distracting so that the player does spend a long time on the profile page, but goes to the game lobby.

Casumo Casinо-registration

Bonus Policy

Promotional offers of the casino are mainly deposit bonuses. There are no standard offers for Internet venues, such as cashback and promotional codes, because Casumo Casino focuses on other matters.

Casumo Casinо-lk

No Deposit Bonuses

Unfortunately, this type of promo is not available at the casino as at many other venues. The thing is that a no deposit bonus is, in essence, the temptation for scammers (Casumo Casino like other casinos does not want to attract them), who register only aiming at receiving a gift and withdraw funds to a personal account.

Deposit Bonuses

While a no deposit bonus at Casumo Casino is not available, there is a huge range of deposit bonuses:

  • 1st Deposit Bonus is 200% (up to €50) and 200 free spins (20 spins x 10 days);
  • 2nd Deposit Bonus is 50% (up to 1€50);
  • 3rd Deposit Bonus is 25% (up to €200);
  • 4th Deposit Bonus is 25% (up to €400);
  • 5th Deposit Bonus is 25% (up to €400).

In all cases, bonuses come with wagering requirements of x30 and a minimum bet of €10.

Regular Bonuses

Regular bonuses are not available at this venue. The casino, of course, runs promotions on holidays and important events; however, they do not really fit into this category of promotions.

VIP club/ Loyalty program

There is no traditional VIP program, but there is a pretty unusual system of the game account development.

To get prize points, players need to move along the space map and “discover planets” (make bets and win on certain events). This is how they can rise in the ranking. The rewards are given in the form of free spins, money on the account, and other incentives.

Tournaments

The operator regularly updates the tournament grid, inviting users to participate in the “drum race,” a competition where the super prize goes to the best player of the slots (“drums”). The jackpot is usually quite impressive.

Unlike unreliable resources, Casumo does not organize events along with other service providers, ostensibly to increase the cash prize (although this is actually a good way to ensure that dummy accounts will win, which no one knows because a casino’s active players know each other).

Casumo Casinо-turniry

Deposit and Withdrawal of Funds

As for depositing methods, Casumo casino does not have a good choice. In essence, the operator features the largest payment services, including the following:

  • Bank Wire Transfer;
  • VISA and MasterCard
  • Electronic payment systems, such as Neteller, PugglePay, Skrill, iDeal, GiroPay, Sofort.

At the same time, the amount of the deposit may be as small as 10 euros. The casino does not have any strict minimum deposit requirements.

The choice to withdrawal options is even poorer because you can only get your funds using VISA card (MasterCard is no available here), a bank transfer and a couple of payment systems. Also, you must withdraw your funds using the same payment details (which means the same payment system) as you used for depositing funds on your game account.

The choice of currencies is also not great. At Casumo Casino, you can only play for Swedish and Norwegian krones, British pounds sterling, dollars, euros, and Canadian dollars. Therefore, players from Russia and the CIS (which, by the way, are not on the list of the restricted countries) will have to accept the currencies conversion and consequences related to this (at least a transfer fee).

Each player can withdraw a maximum of €10,000 per month, but the minimum limits are fine because the payment can even be as low as 20 euros (this is about 1,400-1,500 rubles, depending on the rate, and, of course, this amount does not include taxes and international fees).

Withdrawal Complaints

Everything is fine at the casino in terms of speed of withdrawals. According to customer reviews, Casumo Casino approves the winnings and sends the funds within the stated terms, which are 1 day for e-wallets / payment systems and 2-3 days for bank cards.

Of course, the terms stated by many casinos may be different (for example, some operators promise to transfer funds to players’ wallets within an hour), but this does not happen in reality, and from this point of view, Casumo has an advantage over competitors. An important matter that you should pay your attention to is the requirement to verify your identity before the administration approves the withdrawal request.

Often, this requirement causes lots of protests, because it may lead to long bureaucratic proceedings due to which the player will spend both time and effort, and, eventually, money. However, even in this regard, the reviews about Casumo Casino are positive. Customers trust the venue, which proves its good reputation.

Casino License and Regulator

Casumo Services Limited is licensed in two reputable jurisdictions, including Malta and the UK. License numbers are published on the official website with links to the licensing authorities:

  • Malta Gambling Authority (MGA / B2C / 217/2012),
  • United Kingdom Gambling Commission (№000-039265-R-319417-013).

Both licenses are currently valid (active). In addition, the company is regulated by the AGCG, IGT and it is part of GamCare, the global organization for overcoming a gambling addiction. All this contributes to the good reputation of the online venue.

Complaints about the Casino

One of the few reasons for players’ dissatisfaction of Casumo Casino is its bonus policy. Comments on forums and reviews on thematic resources show that users are not satisfied with such a small range of promo (as we have written above, you will mainly find deposit bonuses and several tournaments, as well as a system of loyal points and rare event promotions).

At the same time, users are happy with the returns on slots, the work of dealers and support staff, as well as the quality of the gameplay, which most of the time runs smoothly. Surprisingly, but it seems like that the management of the service is able to provide customers with a comfortable gaming experience, but they are not able to think through a great reward system to attract new gamers.

Where Can You Complain about the Casino?

No matter how fair a casino is, different situations requiring an investigation may still arise. If you encounter any violations or simply errors, your first action should be contacting Casumo Casino customer support by sending an email at hey@casumo.com.

The request will be recorded and sent to the relevant department. Usually, it takes several hours to process it, but in some cases (especially if the request is related to payments) it may take up to several days. If you are not satisfied with the decision of the support team, you can contact the management of the company by sending your request to its official address.

As we have mentioned above, it is registered in Malta at The Unicorn Center, Triq l-Uqija, Swieqi, SWQ 2335, Malta. The official request must be sent by post along with copies of all proving documents.

Usually, at this stage, all disputes are resolved (of course, if your requirements do not significantly contradict the terms of use); however, you can additionally contact the regulating organizations:

  • MGA (e-mail: communications.mga@mga.org.mt).
  • UK Gaming Commission (e-mail: licensing@gamblingcommission.gov.uk).

Useful Tip: During the investigation, stop your gaming activity (do not bet and do not make a deposit to your account). First of all, it will demonstrate the seriousness of your intentions and prevent you from losing money in the case of, for example, blocking your account, if any details that are not in your favor are unexpectedly found. Secondly, it will simplify the history of game statistics.

In addition, you should re-read the Terms of Use that you have accepted by starting using the resources of the casino in order to check if your requirements match it. Perhaps, you can find the description of a similar situation in the document, and since the service provider obliged you to agree to its terms, the claims are useless.

Casino Support Service

There is a range of contact methods that can be used for communication with customers of the casino. Each department is responsible for a specific list of issues, such as payments, technical problems, registration issues, international transactions, etc.

Casumo Casino’s customer support service responds to requests sent by e-mail (by mail or via an online contact form), and also via a live chat option.

All services operate 24/7 in order to keep in touch with players from different countries and time zones. The response, according to customer reviews, is quite fast. In addition, the support service tries to please the users and does not put pressure on them, thanks to which the venue has a good reputation. To find the answer to your question quickly, you should check out a detailed FAQ section.

Terms and Conditions

The document, which governs the relationship between Casumo and its clients, is called the Terms and Conditions. It is published on the website of the casino and, when registering, you need to put a checkmark near the clause stating that you accept the terms of this document.

The disputes are resolved by the operator based on the document. Therefore, we strongly recommend you to read it carefully, and now we will check out a few important points.

Age limit 18+

The presence of users who have not reached the age of majority is not only a serious problem for the casino’s reputation but also the risk of being charged with violating the law. Therefore, almost every online venue includes in the terms and conditions a section or clause dedicated to this topic.

The administration of Casumo Casino will ask to confirm your majority during registration, as well as will additionally note that by accepting the Terms and Conditions, the user declares that his/her age is allowed for gambling. In this way, the operator disclaims any liability.

Casumo Casino-terms 18 plus

Risk of Fund Loss

This condition always becomes an unpleasant surprise for players who are trying to file a complaint against a casino after losing some money. The casino claims that by accepting the Terms and Conditions, the user assumes all risks of losing funds. In case of disagreement, he/she may “refrain from using the site.”

Casumo Casino-terms risk of losing money

Having Multiple Accounts

The user is allowed to register only one account at the same IP-address. Even family members are no exception to the rule. Violation of this rule may lead to suspicion of fraud and subsequent blocking of the game account with all the funds on it.

Casumo Casino-terms account

Identity Authentication

Traditionally, before being paid out from the account at the casino, a player is asked for identity authentication in order to prevent fraud (some casinos ask for it only for large amounts, while others do this every time). Casumo Casino reserve the right to request not only standard documents (passport, driver’s license, ID-card) but also a number of additional ones determined at its discretion. It may be, for example, an account statement, copies of bills, etc. If a player refuses to provide the requested documents, the administration has the right to refuse to make a payment.

Casumo Casino-terms verify

Is Casumo Casino a Scam or Fair Casino?

Casumo Casino offers its customers high-quality software and has an official license for gambling activities proven by the authorities. The game collection includes products from well-known suppliers who cooperate only with trusted venues, take care of their reputation and utilize fair RNGs.

The bonus program designed by the management is poor, and the number of languages is not large enough for a comfortable gaming experience, but at the same time the venue provides high-quality support and meets the users’ needs. Payout limits are rather low (only 10,000 euros per day) and there are few options to withdraw funds; however, there are no delays, and everything is fair.

There is no download version for a PC, but the developers have paid a lot of attention to the mobile version, having adapted the software for more than 900 games. Most of the information that we received shows us the desire of the provider to ensure fair, secure, and comfortable gaming experience. This allows it to be a high-rated online casino. Casumo Casino is definitely not a scam. It is a solid venue on the market that is responsible to the clients for its actions.

Conclusion

Casumo Casino is an interesting, ambitious and fast-growing project, which is suitable for both beginners and experienced gamblers.

The reputation of the casino remains clean, the player base is expanding, and the functionality is being improved. Casumo sets the high standards and helps the gambling industry to move to the new level.

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