Cloud Casino Review
10€: 150% (up to 100€)
|Headquarters||Nektan (Gibraltar) Limited, 2/1 Waterport Place, Europort Avenue, Gibraltar, GX11 1AA|
|Support Number||+020 3457 3256 (Gibraltar)|
|Support Types||Phone, e-mail, FAQ, online chat|
|Languages||Hungarian, canadian, English, German, Swedish, Finnish, Icelandic|
|Trading Platform||Nektan (Gibraltar) Limited|
|No deposit bonus||No|
|Minimum 1st Deposit||10€|
|Bonus for 1st deposit||10€: 150% (up to 100€) + 15 free spins on Starburst|
|Bonus for 2nd deposit||10€: 100% (up to 150€) + 25 free spins on Starburst|
|Bonus for 3rd deposit||10€: 50% (up to 250€) + 40 free spins on Starburst|
|Main BONUS||10€: 150% (up to 100€)|
|Free demo-games||Open Demo|
|Regulation||Gibraltar Gambling Commission (no.054), United Kingdom Gambling Commission (no. 000-039107-R-319400-014)|
|Software||Microgaming, Red Tiger, pragmatic, NetEnt, Yggdrasil, science, iPod, digital, big time gaming, blueprint, Moose gambling games, Evolution games, extreme live gaming, eyecon, Foxium, Gamevy, iron dog, IWG, Konami, lightning, field, Merkur, NextGen gaming, NYX games, realistic games, a growing entertainment + Nektan (own development)|
|Games except slots||Roulette, baccarat, blackjack, poker, Sic Bo, craps, scratch, live, sports|
|Deposit Methods||VISA/MasterCard, Maestro, Neteller, Skrill, Boku, PaySafeCard, Zimpler, Trustly, GiroPay, Sofort|
|Withdrawal Methods||VISA/MasterCard, Maestro, Neteller, Skrill, Boku, PaySafeCard, Zimpler, Trustly, GiroPay, Sofort|
|Time of withdrawal||2-5 working days (depending on the method)|
|Limits for withdrawal||Min 10€, max 10000€ / day (200€/day for vouchers)|
|Account Currency||EUR, GBP, SEK, NZD, CAD|
|US Traders Allowed|
|Prohibited countries||All except Finland, UK, Canada, Germany, Ireland, New Zealand|
|Security||SSL, GamStop, BeGambleAware, Net Nanny, Cyber sitter, GamBlock, Betfilter|
Cloud Casino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Cloud Casino: scam, fraud or fair casino?
- 6. Conclusion
Cloud Casino is a specialized establishment focused primarily on residents of Scandinavian countries. Moreover, the casino has impeccable software, functionality and attitude to clients.
But what stands behind such an excellent reputation? Is Cloud Casino a scam, a fraudster, skillfully drawing a veil over its activities, or really a serious market player? Well, let’s find out.
Cloud Casino is owned by Nektan (Gibraltar) Limited, which has already developed more than three dozen gambling platforms: Spin Princess, Pyramid’s Fortune, Thunderwilds Casino, etc. The company is registered in Gibraltar and is also involved in the development of gaming software – it is represented in the collections of all the casinos of the network.
The platform of Cloud Casino is adapted to all types of devices and screen resolutions. It looks nice and does not “fall apart” when you rotate the screen of your mobile device. At the same time, when you minimize the browser window, the content is “cut off”.
Graphics are well-designed. However, the loading speed of games sometimes suffers, and some products do not open from the first attempt.
Security is traditionally provided by an anti-virus system, SSL-encryption of payment details, as well as the implementation of a responsible game program (including preventing the use of the service by minors and support of anti-ludomania measures).
However, a strict policy makes the casino unavailable to players from most countries. In fact, only residents of Finland, Great Britain, Canada, Ireland, Germany and New Zealand can play at Cloud Casino.
Of course, you can log in to the website/application using a VPN, but you will not be able to withdraw any funds until you confirm your identity and provide the appropriate documents.
Online version of the casino
Cloud Casino immediately catches your attention. The casino has catchy, bright, but surprisingly unobtrusive design. The background, living up to the name, is blue, with an accent on the game lobby and promos.
The collection includes over 1,300 titles from 24 studios and the company’s own products. In addition to traditional Slots, Roulette and Card Games, there are Keno, Scratch, Craps, Sic Bo and other entertainments. Registered users can play in 2 game modes:
- Demo – free, for interest.
- Paid – for a deposit.
Sorting is convenient: you can search for games by provider, category, win rates, and you can use a search box.
Legal and licensing information is included in the footer. It also indicates the age limit for the resource, a list of supervising and human rights organizations, to which the user can resort, as well as links to the casino’s policies.
The mobile version of Cloud Casino is available for devices running on any operating system: iOS, Android, Windows. The game collection of the application is much smaller than the browser version (only a few hundred titles), but you can play offline, without access to the Internet, which allows you to use the service anywhere in the world.
The APK promotion program is also somewhat different from the desktop version: for example, a non-deposit bonus in the Cloud Casino Mobile does not offer free spins, as the online version, but bonus funds to the account.
The application is downloaded from the official iTunes and Google Play resources. It weighs a little, only a few megabits, so it takes about a minute to install it (sometimes faster – it depends on the Internet speed).
You can log in using your account if you have already registered with the Cloud Casino website. The age limit also corresponds to the general policy – despite the recommendation of 17+ in mobile markets.
Cloud Casino has no downloadable agent. This is primarily due to the fact that modern users prefer mobile formats, which allow them not to depend on a location.
On the other hand, a PC-agent ensures better security of personal data as compared to browser and mobile formats. In the first case you enter personal information on your own device, in the second case you upload it in the shared network (which is not insured against hacking), and in the third case you give access to individual files of your device to Apple and Google.
“Live” entertainments at Cloud Casino comprise about 30 titles from Evolution Gaming and NetEnt studios: Roulette (including Immersive Roulette), Blackjack, Poker, Baccarat, and Football.
They are not available in demo mode: you can only play them for real money.
Betting limits range from €0.50 to several thousand euros – depending on the game type (Blackjack has the highest limits). There are separate tables for VIP players, but they are visible only to the program members.
The game menu is convenient. You can use an online chat to communicate with croupiers and other players (English prevails, of course) and adjust sound, resolution (it can be reduced if you have any graphics problems) and design. You can record all that’s happening on the screen.
In general, everything is very comfortable and convenient.
Presented game developers
Nektan (Gibraltar) Limited cooperates with the majority of leading software developers: Microgaming, NetEnd, Evolution Gaming, Red Tiger and others. Its list of partners even includes Konami – a video game developer, distinguished by excellent graphics quality and high realism.
In total, the operator has concluded contracts with 24 game developers and continues developing its partner network.
Registration with Cloud Casino comprises 4 steps: generating a login and password, specifying personal details (full name, date of birth, gender), completing a contact information form (full address with a postal code, mobile number) and accepting mandatory conditions (preferred method of communication, acceptance of policies, confirmation of majority status).
Upon successful completion of these steps, you are given access to your account, along with 10 free spins.
The personal account is very informative and contains a total of 9 sections (exclusive of the user menu on the top of the page):
- Profile – editable profile data.
- Deposit – replenishment service.
- Withdraw – withdrawal service.
- Reality Check – setting time limits for the game (as part of the anti- gambling addiction program).
- My Limits – setting betting limits.
- Promo Code – entering a promotional code for additional bonuses
- History – history of all operations with filters and current account balance.
- Upload Documents – service used to upload document for profile verification.
- Support – connection with the technical support service.
Messages and the Deposit button are displayed as a separate item. In addition, you always see the status of bonus and cash accounts.
In general, the profile is quite convenient, but there is one unpleasant moment: since separate sections (for example, Deposit and Support) duplicate the pages of the website, they do not open inside the account, but as a separate pop-up window, so you have to click on the profile icon to be able to select the desired item in the user menu.
Although the bonus program of Cloud Casino is not very diverse, it offers a large number of variations of the same promos, among which everyone can find something to their liking.
Cloud Casino gives you 10 free spins as a non-deposit bonus. They are credited to the game balance immediately after registration and are active for 7 days, after which they are lost if you fail to use them.
You need to wager bonus funds in 100-fold equivalent, which is not so terrible, considering that the minimum bet is less than 1 euro. It takes 28 days to wager.
In addition, Cloud Casino has promotional codes, which can also be used to receive a bonus package.
The start package of Cloud Casino is a cashback for the first 3 deposits:
- First deposit bonus of €10: 150% (up to €100) + 15 free spins for Starburst.
- Second deposit bonus of €10: 100% (up to €150) + 25 free spins for Starburst.
- Third deposit bonus of €10: 50% (up to €250) + 40 free spins for Starburst.
A wager remains the same in all cases: x40. When using the services of Nektan casinos, you can get no more than 3 start packages.
The casino clients may participate in progressive jackpot tournaments. The tournament collection is regularly updated and always contains at least 5 events with a prize pool of up to 60,000+ euros.
Club of players/Loyalty program
The VIP-program of Cloud Casino is a privilege club, which you can join by sending a request (to the administration by e-mail or in the online chat).
There is an initial deposit that determines the level (status) of each player:
- Silver – €2,000.
- Gold – €5,000.
- Premiere – €10,000.
- Elite – €20,000.
Each status provides certain privileges: personal manager, special offers, increased deposit maximums, special gifts, and faster withdrawals. Membership is acquired once and is maintained regardless of user’s activity.
Replenishment and withdrawal of funds
Cloud Casino offers many replenishment and withdrawal methods: VISA/MasterCard, Maestro, Neteller, Skrill, Boku (mobile payments), PaySafeCard, Zimpler, Trustly, GiroPay, Sofort – a particular list depends on the client’s country of residence and the chosen conventional unit.
Funds are credited to the account upon verification of the player’s profile by the administration. Considering that the choice of currency is limited to the British pound sterling, the Euro, the New Zealand/Canadian dollar and the Swedish krona, a conversion fee can be charged. Although this is unlikely, given the territorial restrictions imposed by the operator on users.
The withdrawal and replenishment limits are very soft: the minimum deposit/withdrawal amount is only 10 euros.
Note: if you withdraw funds through Boku mobile deposits, you will be charged a fee of 15%.
Funds can be withdrawn with the same methods that were used for replenishment. If this is not possible (taking into account the availability of the service in a particular country), the operator will choose another method.
Complaints about withdrawal
We have not found negative comments about Cloud Casino on the Web (neither on the Russian nor on the foreign platform). Considering that the service has existed for more than 2 years, this is a great achievement.
Maybe it is all about the quality of work of the support service, which neutralizes conflicts in a timely manner, thus not allowing them to become public knowledge.
We can only continue monitoring the dynamics of public opinion and track the changes.
License and regulator of the casino
The operator has received licenses in two jurisdictions:
- Gibraltar Gambling Commission (no.054),
- United Kingdom Gambling Commission (no. 000-039107-R-319400-014).
These are reliable regulators trusted by players and industry experts. The licenses have been issued for all the software and are still valid, so it is safe to say that Cloud Casino provides official content.
Complaints against the casino
Comments about Cloud Casino on the forums and thematic websites also contain no complaints about technical support, game collections, bonus program or functionality.
The establishment has a good reputation and, we hope, it will not spoil it in the future.
Where to complain against the casino
The User Agreement (Terms) of Cloud Casino contains a policy of submitting complaints to the casino. It indicates: if you are not fully satisfied with the services provided by the operator, you are entitled to send a complaint to the manager of the establishment. You need to give a very detailed description of the situation in your complaint, specifying the exact dates and, if possible, providing screenshots.
Depending on the complexity of the issue, your application may be transferred to the head of the client service department or higher authorities. Accordingly, this will affect the period of consideration.
If you are not satisfied with the company’s response, your next step is to contact independent organizations and supervisory authorities: IBAS, ODR, UK Gambling Commission and Gibraltar Government.
Casino support service
You can contact the client service of Cloud Casino directly, by calling +020 3457 3256 (free of charge for Eastern Europe, paid for citizens of other countries) or by sending an e-mail to firstname.lastname@example.org, or in the online chat.
According to the users, the support service responds quickly, politely and always tries to meet you halfway (unless, of course, you have committed gross or systematic violations).
Terms (User Agreement) is a document that reflects not only the policy of using the casino’s resources, but also controversial issues that may arise during the game. That is why you should definitely read it so that your violation arising from ignorance does not lead to gloomy implications (cancellation of a win or even closure of an account).
Let’s consider some interesting items so that you get an idea.
Full and Lite Registration
The registration process at Cloud Casino consists of two stages:
- Lite (light, or basic) – upon completion of the above mentioned form. It allows you to play in demo mode.
- Full – after making the first deposit. To complete this stage, it may be required that you send supporting documents. However, only this method allows you to access the games for money.
Denial of registration/Account closing
The administration has the right to deny registration. One of the reasons (besides suspicion/detection of fraud, violation of the rules) is the creation of more than one account at any of the casinos managed by Nektan. In this case, all duplicated accounts will be closed, and the bets made from these accounts will be suspended.
Confirmation of majority
Minors are not allowed to use the services of gambling establishments. Accordingly, the operator can always request you to provide documents confirming that you are 18 years old.
In case of failure to perform verification within 72 hours due to your fault (regardless of your actual age), your account will be closed, and the bets will be returned.
Moreover, the provider notes that it is not responsible to the parents and legal representatives of the child for the fact that the latter has used the service.
Nektan notes that the user is fully responsible for the security of the profile details (first of all, the login and password).
If you have given access to the personal account (intentionally or accidentally) to a third party, the casino is not obliged to compensate for any losses or damages. Moreover: if there is a suspicion of anything like it, the administration may block the account (regardless of whether you have authorized another person to use the account)
Therefore, if you suspect that your profile has been hacked, you should immediately contact the client support service.
A withdrawal request is formalized by sending a receipt to the casino support service. You will receive its form to the e-mail specified during registration if you select the appropriate section of your personal account.
Note: letters sent by the technical support service are not promotional materials and therefore come even you have unsubscribed from the newsletters.
If possible, funds must be withdrawn with the same method that was used to make a deposit. If such a method is not available in your country, the administration will independently choose the payment service.
It is forbidden to change the method of payment if the balance of the account does not exceed 5 euros or you have already sent a currency withdrawal request.
If you make a deposit to your player account at the casino, you have to accept the condition that this payment is non-refundable. In other words, the operator is not obliged to cancel it on your initiative, however, it can do this, provided that you pay the corresponding compensation (it is determined on an individual basis).
In order to protect its clients, the service provider has the right to request the proof of ownership of the account. For this purpose, there is a section for uploading the relevant documents in your personal account. The period of consideration is 3 business days.
The following documents are required for the full verification:
- Passport/driver’s license/national identity card (so-called ID-card, which is used in Europe).
- Bank statement/copy of a utility bill no older than 3 months at the time of submission (these documents must clearly show the date of issue, full name and address of residence).
- Confirmation of payments: for bank cards – copies of the front and back sides (on the front side, the first 12 digits should be closed, on the back side – CVV|CSV), for Neteller, Skrill, Zimpler payment systems – a screen shot of the account after logging in (the name, identifier and e-mail should be clearly visible), for Trustly, GiroPay, Sofort bank transfers – a copy of the bank statement for the last transaction, for Boku mobile payments – a copy of the last invoice and a receipt for the last replenishment of the mobile account.
Your account is considered inactive if you have not used it for 12 months. 2 weeks and 7 days prior to the start of the inactive period, you will receive the corresponding notification. In the absence of a response, your balance will be transferred to the administration.
The blocked funds can be returned upon request and after activating the account (for this you will have to wait until the administration reviews your request) with the deduction of a commission fee: every month, 15 euros will be deducted from the inactive account as a maintenance fee. So it is possible that by the time of your request, the balance will already be reduced to zero.
Cloud Casino: scam, fraud or fair casino?
We were pleased to see a great attitude of Cloud Casino to its clients (good software, a large selection of options, a loyal User Agreement and a good bonus program), but disappointed with limitations and certain technical problems.
Developers should try to adapt their service to different resolutions and think about optimizing content to increase its loading speed.
In any case, Cloud Casino is not a scam, but a very interesting and promising project. We wonder whether it will remain a narrow-focused establishment or enter the common market.
The operator has shown interesting and vivid content, good service and understanding of market conditions. Is it possible to win at Cloud Casino? The question is still open. We will keep an eye on this project.
In the meantime, we will give it 7 points – for active, but unobtrusive market promotion and responsibility.Play now!