Dream Vegas Review

Dream Vegas
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Overview

Dream Vegas is a large European casino with good functionality and a serious legal base. The operator mainly targets residents of Great Britain, who make up an impressive percentage of its users. Moreover, the gambling joint is popular in Germany, Spain, and France.

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Details

Casino Dream Vegas
Website URL https://www.dreamvegas.com
Founded 2018
Headquarters White Hat Gaming Limited (Company), 85 St John Street, Valetta, VLT1165, Malta
Support Number -
Support Types Email, online chat, FAQ
Languages English, Finnish, French, German, Norwegian, Swedish
Trading Platform White Hat Gaming Limited
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 200% (up to 400€) + 50 free spins
Bonus for 2nd deposit 40% (up to 3000€) + 30 free spins
Bonus for 3rd deposit 60% (up to 1500€) - 40 free spins
Main BONUS 200% (up to 400€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Gambling Commission of Great Britain no.000-052894-R-329546-001, Malta Gambling Authority MGA/B2C/370/2017
Software 2 By 2 Games, Adoptit Publishing, Bally, Barcrest, Betdigital, Big Time Gaming, Bla Bla Studios, Blueprint, Cayetano, Concept Gaming, Dtech Games, Elk Studios, Evolution Games, Foxium, Fuga Gaming, Games Warehouse, Inspired Gaming, Just for the Win, Leander, Lightning, Magic Dreams, Merkur, Meta Games Universal, Microgaming, Mutuel, NetEnd, NYX, Old Skool Studios, Pear Fiction Gaming, Play’n’GO, Probability Jones, Rabcat, Realistic Games, Red 7, Red Tiger, Reflex Gaming, Scientific Games, Seven Deuce, Shufflemaster, Sigma Gaming, Spieldev, Spike Games, Storm Gaming, Thunderkick, Touchstone Gaming, Triple Edge Studios, Wild Streak, WMS, Yoloplay
Games count 800+
Games except slots Baccarat, Poker, Roulette, Blackjack, Scratch, Dice
Deposit Methods Bank Transfer (GB), VISA, MasterCard, PaySafeCard, Skrill, Neteller, EntroPay, Maestro, Sepa Bank Transfer
Withdrawal Methods Bank Transfer, Maestro, MasterCard, Neteller, PaySafeCard, VISA, EntroPay, Skrill, Sepa
Time of withdrawal 2 days - E-wallets, 3-5 days - bank cards, 3-7 days - bank transfers
Limits for withdrawal Min 20€, max 5000€/week
Account Currency GBP, CAD, EUR, NZD, NOK, SEK, CHF
US Traders Allowed No
Prohibited countries All but the countries of registration: Canada, Mexico, Brazil, Argentina, China, Macau, Hong Kong, Japan, Israel, Turkey, Great Britain, Germany, Spain, Finland, Sweden, Norway, Switzerland, Croatia, Montenegro, Serbia, Holland, Greece, Austria, Czech Republic
Mobile application Yes
Mobile version Yes
Security GamCare, GamStop, GeoTrust, eCORGA, Online Dispute Resolution (ODR), SSL
Overall Score 7/10

Dream Vegas Full Review

Dream Vegas is a large European casino with good functionality and a serious legal base. The operator mainly targets residents of Great Britain, who make up an impressive percentage of its users. Moreover, the gambling joint is popular in Germany, Spain, and France.

Certainly, as a potential user of this casino, you would like to know whether it’s another scam or a serious organization. In this review, we’ll try to answer this question.

Dream Vegas-review

Casino platform

The Dream Vegas platform is owned by White Hat Gaming Limited – the developer of gaming products operating in the White Label format (when the service provider provides the software, while the trademark belongs to the customer).

The casino software is represented by several dozens of studios, including well-known developers (Microgaming, NetEnd, Play’n’GO, Merkur, etc.) and unknown ones (Red 7, Just for the Win, Foxium).

The provider responsibly approaches the gameplay. The activities are controlled by the Gaming Commissions of the UK and Malta. Security of the operations is ensured by the standard SSL. For the protection of players exposed to game addition, the operator supports the campaigns of such international organizations as GamCare, GamStop, GeoTrust.

In addition, the operator’s documentation contains step-by-step instructions on where to file complaints if you are dissatisfied with the casino’s work.

The list of banned countries is very large. So, only residents of several European and American countries have the right to use the service:

In general, at first sight, the casino seems to be a serious organization that responsibly treats the rights of its users. Let’s see in practice whether it’s possible to win in Dream Vegas or not.

Online casino version

The official casino site is made in the club style. Here we see a “bulb” logo on a dark background, minimalist design, bright and laconic infographics, as well as a capacious menu.

There is no intrusive advertising that prevents playing. Dream Vegas has a rich collection of games: slot machines, blackjack, roulette, baccarat, scratch, poker keno, and other gaming products. In total, it offers more than 700 positions.

The lobby is decorated in the form of a traditional table, divided into categories: “Popular”, “Favorites”, “Slots”, “Jackpot”, “Live games”, “Bones”, “Blackjack”, “Roulette”, “Poker” , “Scratch and Applications”, “Game Providers”. There is also a search by name.

Under each name, you can find the developer of the software, which adds to the overall convenience of navigation. For testing in the demo mode, you need to register.

The site is available in 7 languages: English, Finnish, French, German, Norwegian, and Swedish. The casino support managers speak any of these languages and work around the clock.

In the footer, you can find detailed information on the regulator. Links are provided to the User Agreement, the Bonus Policy, the Player Protection Policy and other important documentation.

Dream Vegas-online version

Mobile version

Dream Vegas Mobile is optimized for Android, iOS, and Windows devices. The application is available on the official casino website. The APK weighs several MB, so it loads quickly and doesn’t affect the performance of the mobile phone/tablet.

The functionality practically doesn’t differ from the browser version: a rich choice games from more than 40 vendors, support for several languages, the availability of an online consultant, and FAQ (albeit in a somewhat abbreviated form).

You can log in to the application with the same username and password as online. Navigation is easy, the design is unobtrusive and pleasant. Everything is done so that the player could feel comfortable.

Download version

The casino doesn’t offer a version for installation on the personal computer. That’s probably a tribute to the current trend of transition from offline, tied to a specific location, to a more promising mobile format with the ability to use the service from anywhere.

Meanwhile, a PC version has its advantages:

  • It boasts a much better and more spectacular graphics (due to the possibility to unpack service components on a computer, not a server);
  • It’s independent from ISP locks and Internet failures;
  • It ensures greater security (by entering the username and password in the browser, you risk that they can be copied by third parties).

Dream Vegas is quite a young project, so most probably it will face a number of improvements.

Live casino

The collection of live casino events is quite rich: several options for roulette (American, European, immersion), blackjack poker, and other card games.

Dealers are mainly women. The game is played professionally and fairly quickly. For instance, one poker game can be completed within 1 hour.

Players can access lobby settings as well as screen resolutions. If you have any questions, feel free to chat with the dealer or other players in the casino online chat. All the technical issues are resolved by the support team (they speak English, German, French, Norwegian, Swedish, and Finnish).

Dream Vegas-live casino

Game makers represented

Dream Vegas has signed contracts with a large number of software makers; 2 By 2 Games, Adoptit Publishing, Bally, Barcrest, Betdigital, Big Time Gaming, Bla Bla Studios, Blueprint, etc. Among them, one can see well-known representatives (NetEnd, Microgaming, Play’n’GO. Igrosoft) and also studios unfamiliar to the general public.

Such a serious approach to the affiliate line indicates the seriousness of the organization. It remains only to check the availability of a license to confirm the legality of the software.

Personal account

Registration in Dream Vegas is a time-consuming procedure. In the first steps, you need to enter not you’re your contact information (your name, e-mail, telephone), but also the address of registration with a postal code. The site uses geolocation, so it makes no sense to enter the abstract numbers because your location must match this code.

After successful verification, you have 72 hours to confirm the authenticity of the entered data. To do this, you need to follow the link in the automatic letter sent by the operator, and also provide a photo of the document confirming your identity (a passport, ID-card, driver’s license).

The user profile contains game statistics, personal data settings, not to mention a list of bonuses and payment history.

Bonus policy

The casino bonus program primarily includes a starter pack (Dream Vegas doesn’t have a deposit bonus, but depository promotions are well presented) and a VIP program.

As for the rest of the actions, the choice isn’t rich.

Deposit bonuses

In the casino, the first three deposits bring the player free bets and cash back:

  • The First Deposit Bonus: 200% (up to 400€) + 50 free spins;
  • The Second Deposit Bonus: 40% (up to 3000€) + 30 free spins;
  • The Third Deposit Bonus: 60% (up to 1500€) – 40 free spins.

To participate, you should deposit at least 20 euros. However, in order to make these funds yours, you need to wager the bonus with the x35 wager at the stakes of a maximum of 5€. You have 30 days to do this.

Dream Vegas-deposit bonus

Regular bonuses

Unfortunately, they’re absent in the bonus program of Dream Vegas. Promotional codes, “happy hours,” and similar promotions are rarely found in modern gambling joints.

Lottery

To participate in any of the numerous lotteries, you require a special ticket. It’s provided for every 500 bonus points, which are accrued based on your deposit. The exchange rate: 20 € deposit = 1 bonus point.

Weekly, the operator organizes several events with prize funds of several thousand dollars.

Tournaments

Dream Vegas offers progressive jackpot tournaments. The ranking of the best is also published on the site.

Dream Vegas-tournaments

Players club/loyalty program

The casino offers a membership in a private club – Dream Vegas VIP Club, which gives special privileges:

  • A VIP manager,
  • Accelerated release dates
  • VIP events
  • 20,000 birthday bonus points
  • Salon Prive – travel, events, etc.

In order to participate, you should leave a request in the appropriate section of the site and fulfill a number of conditions of the operator.

Deposit and withdrawal of funds

You can make a deposit on a gaming account in Euros, Canadian/New Zealand dollars, British pounds, as well as Norwegian or Swedish Kronor.

Conversion into other currencies is made at the current exchange rate of the country in which the player resides. The fee is charged by the bank/payment system.

Funds are credited in several ways:

  • Bank transfer (via European banks) – Bank Transfer (GB), Sepa Bank Transfer;
  • Electronic cards – ISA, MasterCard, PaySafeCard, Maestro;
  • Payment systems – Skrill, Neteller, EntroPay.

The operation takes a few minutes, the money is transferred almost instantly.

As for But the withdrawal of funds, you need to wait. First, your application will be processed by the Dream Vegas customer support service (it usually takes a few days), and only then the funds will be sent to the account details you provided for your deposit. That’s a standard security rule designed to protect you from theft.

It’s so pleasant that the list of methods for receiving payments completely coincides with the list of depositing services (this is rarely found in modern casinos). Depending on the service used, the money will come to you in 1-7 days.

Dream Vegas-withdrawal of funds

Withdrawal complaints

We haven’t found any complaints about the operator on the network. Reviews of Dream Vegas are positive. In general, users respond well to the work of the customer service, which is responsible for the processing of withdrawal requests. It responds promptly. It doesn’t delay the client’s precious time, trying to act in his favor.

In the first year of existence, the reputation of the gambling joint is quite good. It remains to hope that this will continue.

Casino license and regulator

Dream Vegas Casino has been licensed in two jurisdictions: The United Kingdom (the license number 000-052894-R-329546-001) and Malta (MGA/B2C/370/2017 license).

Accordingly, the institution is governed by the British Gambling Commission (the Gambling Commission of Great Britain) and the Malta Gambling Association (the Malta Gambling Authority).

These are regulators, which are trusted by both ordinary players and industry professionals.

Casino complaints

As already mentioned above, we haven’t discovered any angry comments about the Dream Vegas casino. Perhaps, it can be explained by the novelty of the service.

As for the positive reviews, they’re literally everywhere. Customers like the service, high-quality software and the fact that a site is convenient to navigate.

The fact is that at the moment users are satisfied with the casino.

How can I complain about the casino?

In case you have any complaints about this casino, the operator has prepared step-by-step instructions, which are described in the section 16 of the Website Terms and Conditions.

According to this policy, your first step is to contact their support service via online chat or email support@dreamvegas.com. The support staff will ask a series of clarifying questions in order to study your problem in detail.

If the situation has not been resolved at this stage or the decision does not suit you, the matter may be referred to the head of the service for further consideration. If you find the verdict unsatisfactory, the special department will take care of the matter, and the application itself will go into the “complaint” category and be sent first to the Dream Vegas special service and then to ADR and eCORGA.

The overall period of consideration (here we are talking about all the steps) can range from 28 days to 8 weeks, depending on the complexity of the issue.

At the same time, the provider notes that all information about the problem will be transferred to third parties only with your consent.

The section also provides links to the official websites of organizations involved in the protection of the rights of players.

Casino support service

To contact Dream Vegas support, you can use e-mail (send an email message to support@dreamvegas.com or leave a request in the form of feedback), as well as a live chat. The response time in the first case is several hours, in the second – at most one minute.

The institution has no call center, however, it’s compensated by the speed of the online format.

If you do not want to communicate with the casino staff, answers to common questions can be found in the FAQ (it’s available on the site and in the mobile application).

Terms of use

In the Casino Terms and Conditions, there are practically no cunning items that make the player unable to protect his rights. Nevertheless, there’re several conditions that you definitely need to study if you don’t want to be blocked or lose your money.

We’ll carefully examine them and give comments.

Account verification

Dream Vegas pays great attention to the safety of players. The whole section of the User Agreement of the operator is devoted to issues related to the confirmation of the user identity.

To activate an account, a player needs to confirm his e-mail by following the link in the letter received from the casino. He has 72 hours to do this.

An unconfirmed account will be canceled, along with all winnings and bonuses.

Dream Vegas-email verification

The proof of age is the next step. Minors are not eligible to use the casino services. Here the only difference is that in the absence of your evidence of majority, the balance won’t be reset to zero, but returned to your personal account.

Dream Vegas-age verification

Confirmation of the payment information is less often required in casinos, but Dream Vegas administration takes this issue seriously.

You may be asked to provide documents confirming the ownership of a particular means of payment (for example, a bank statement or a copy of the agreement with the payment system). Alternatively, you might be required to prove your solvency. For instance, this might be a bank statement, in which there is a minimum amount declared by the operator.

Dream Vegas-aml verification

“As it is”

The given clause is often found in European casino agreements. The very essence of it is that you assume all the risks associated with the use of the casino’s resources, without reservations and requirements – as it is. Access to its individual sections can be closed for you at any time.

Dream Vegas-terms as is

Inactive account

This condition is definitely worth reading to those players who have a habit of making accounts in different casinos and then forget about them.

In the event that the game account is not used for 12 months (no deposits and bets, and the client doesn’t take part in tournaments, lotteries, and other events), the administration imposes a commission of 5 euros, charged at the beginning of 13 months, and it will be charged regularly up to zero balance or the reaction from the player.

In the absence of the required amount of funds in the gaming account, the maintenance fee will be written off from your bank account specified in your gaming account.

Dream Vegas-unactive account

Account closure

The operator has the right to block and close your account at any time without giving a reason. This is a tough but traditional measure used by most gambling joints. It’s necessary to quickly resolve issues related to illegal activities, and not to waste time clarifying disputes with the players.

Dream Vegas-close account

Is Dream Vegas a scam?

Dream Vegas is a serious casino in all regards. Sensitive user policies that are primarily in the interests of users (this manifests itself in the absence of “enslaving” conditions and detailed elaboration of sections describing the user’s rights – for example, the complaint procedure), serious attitude to licensing issues (all information is open, there are links to regulators), as well as unwillingness to neglect security for the sake of luring players (here registration is primarily meant, which requires the client to confirm the information provided) – all of this speaks in favor of the seriousness and competence of the gambling joint.

Unfortunately, the operator has strongly limited the range of countries whose citizens can use its services. This is the reverse side of a responsible attitude toward the law.

The rest of the service provider showed itself from the best side: a rich collection of games, convenient functionality, the absence of intrusive advertising and competent technical support.

It’s safe to say that Dream Vegas is not a scam, but a bona fide organization.

Conclusion

Dream Vegas is an interesting and convenient service in all respects. The reputation of the institution in the first years of its existence is remarkable, which is confirmed by the online reviews and the fast-growing user audience.

It is pleasant to be on the casino site: you feel confident in the operator and the software it offers. As for the atmosphere, it’s so relaxing that immersion into the game happens unnoticed. The main thing is not to get too addicted.

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