Dunder Casino Review

Dunder Casino
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Overview

At present, Dunder Casino is one of the youngest projects. The casino appeared in 2016, but managed to gain popularity in Eastern Europe. This online establishment is not so well known in another part of the continent, mostly due to the fact that almost all Western European countries don’t have access to the website.

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Details

Casino Dunder Casino
Website URL http://www.dunder.com
Founded 2016
Headquarters MT Securetrade Limited, GB Buildings, Penthouse, Watar street, Ta’Xbiex XBX 1301, Malta
Support Number -
Support Types Email, online chat, FAQ
Languages English, Norwegian, Swedish, Finnish
Trading Platform MT Securetrade Limited
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 50€) + 200 free spins (20x10 days)
Bonus for 2nd deposit 50% (up to 100€)
Bonus for 3rd deposit 25% (up to 150€)
Main BONUS 100% (up to 50€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation MGA, UK Gaming Commission, Alternative Dispute Resolution (AD), European ODR
Software Betsoft Gaming, Evolution Gaming, Microgaming (Quickfire), NetEnt, NextGen Gaming, Quickspin, Push Gaming, Play’n’GO, Yggdrasil, WMS, Big Time Gaming, Mercur Gaming, Red Tiger, Pragmatic Play, Thunderkick, NextGen, Elk Studios, IGT, Genesis Gaming, Rabcat, 2 By 2 Gaming, Blueprint Gaming, BallyWulff, Lightning Box Games, Push Gaming
Games count 1480+
Games except slots Blackjack, roulette, poker, baccarat, Hi-Lo, stakes, mahjong, craps, bingo, lotteries, craps, arcade, live
Deposit Methods VISA, MasterCard, Trustly, Skrill, Neteller, Euteller, EcoPayz, PaySafeCard
Withdrawal Methods VISA, Skrill, Neteller
Time of withdrawal 1-3 days - for bank cards and transfers, 1 day - for E-wallets
Limits for withdrawal Min 20€, max 5000€/transaction
Account Currency USD, EUR, GBR, AUD, CAD, NOK, SEK, NZD
US Traders Allowed No
Prohibited countries USA (including American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, US Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium , Belize, Benin, Bermuda, Bhutan, Bonaire Island, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, CAR, Cocos Islands, Comoros Islands, Congo (Democratic Republic), acute Cook Islands, Costa Rica, Côte d'Ivoire, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic and the Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia. Fiji, France, French Guyana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Kazakhstan, DPRK, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Libya, Madagascar, Malawi, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Morocco, Mozambique, Montserrat, Myanmar, Namibia, Nauru, Naples, Morocco, Mozambique, Montserrat, Myanmar, Namibia, Nauru, Naples, Zepol New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Pala Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Romania, Rwanda, Saint Helena, Cuba (Santa Lucia), Samoa, Senegal, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Georgia, Spain, Sudan, Spitsbergen and Jan Mayen (Norway), Faroe Islands (Scotland), Tokelau, Tunisia, Turkey, Turkmenistan, Uganda, Uruguay, Uzbekistan, Virgin Islands, Vanuatu (Melanesia), Wallis and Futuna Islands, Western Sahara , Yemen, Zambia, Zimbabwe
Mobile application Yes
Mobile version Yes
Security SSL, GamCare, Gam-Anan, GordonHouse
Overall Score 6/10

Dunder Casino Full Review

At present, Dunder Casino is one of the youngest projects. The casino appeared in 2016, but managed to gain popularity in Eastern Europe. This online establishment is not so well known in another part of the continent, mostly due to the fact that almost all Western European countries don’t have access to the website.

Let’s carefully study the “new player” of the market and try to understand: is Dunder Casino a scam or a new serious competitor to such establishments as 888Casino and Frank Casino?

Dunder Casino-review

Casino platform

Dunder Casino is owned by MT Securetrade Limited, registered in Malta. Under its license, the company is in charge of two dozen projects: netroulette.com, wishmaker.com, rolla.com, dreamz.com, omniacasino.com, justcasino.com, shadowbet.com, joreels.com, ikibu.com, chancehill.com, casinopop.com, casinocalzone.com, cashmio.com, mobil6000.com, instacasino.com, metalcasino.com, rizk.com, karjalakasino.com, agentspinner.com, betspin.com — most of them have been launched quite recently. When you’re as “productive” as MT Securetrade Limited, it is quite problematic to ensure decent quality of each individual product. But let’s not make snap judgments and consider everything more closely.

The Dunder Casino platform is adapted for different types of devices and looks great on PCs, tablets and smartphones of various resolutions. The page loading speed is normal, the content is displayed immediately, and not in parts (standard html-5 technology is used).

Authentication via e-mail/mobile telephone has been introduced to ensure the safety of users, and all the transactions and other operations related to personal information are transmitted via a secure SSL protocol.

According to the comments about Dunder Casino on forums and themed sites, the casino has a good return. However, there is no confirmed official data on RTP (as well as the results of possible audit checks and testing).

In addition, the operator cooperates with GamCare, Gam-Anan, GordonHouse, protecting the rights of the players and their health (in particular, GamCare is fighting against ludomania).

Online version of the casino

The official website of Dunder Casino is designed in a modern Material Design style: hidden navigation, large buttons and icons, simple fonts and sensitive colors, the main text appears on a white background almost everywhere.

Pursuant to the given direction, the menu is minimalist. In fact, the full website map is available only in the footer, and sometimes it’s quite difficult to find the necessary sections.

The passion for minimalism has also resulted in the absence of a clear filter in the game collection: it is divided into separate preview blocks (“Recommended Games”, “Games by Category”, “All Games”), you may also search for games by their names, but that’s all.

And if you want to find something interesting (it is logical that in this case you cannot search by name), you will have to dig into several hundred titles. Because there is a great many of categories, for example, slots (they are grouped by subject: “Mythology”, “Fairytale Stories”, etc.), and if you don’t find anything interesting in one category, you need to go back and go to another.

There are only four language versions of the website: English, Finnish, Swedish, and Norwegian. This is rather scanty, but the project is very young, and therefore such minimalism is forgivable. Hopefully, the operator will fix this situation.

The casino is closed to players from a huge number of countries. It’s probably easier to write which countries are authorized to register at Dunder casino, the list will be shorter. These are Great Britain (with the exception of individual regions), Finland, Canada, Austria, Germany, Norway (except for the islands of Spitzbergen and Jan Mayen), Sweden, Switzerland, Ukraine, the United Arab Emirates, Venezuela and Vietnam.

Dunder Casino-online version

Mobile version

Mobile casino application is not yet well known to users. The choice of games here is more limited: about 600 titles. However navigation is easier and more convenient (just due to the smaller number of positions), and there are as many language versions as in the browser.

In addition to slots, there are Blackjack, Roulette, Poker (including Hold’em), Keno, lotteries, Hi-lo, Craps, Bingo, Dice and more. The choice is good and not boring.

The mobile version is available for Android, iOS and Windows devices (tablets). It weighs several Mb and does not occupy much space on the mobile device, does not affect its performance.

In general, it is a pretty good application with a convenient, although rather limited, functionality and a good product line.

Dunder Casino-mobile version

Downloadable version

We have to upset all those who like to play at offline casinos on their computer: the casino doesn’t have a downloadable PC agent. Firstly, Dunder Casino is still very young, and secondly, modern gambling resources try to avoid the applications that need to be attached to one physical location.

And they shouldn’t, because this is an opportunity to enjoy the game, regardless of the Internet speed, blocking of the provider and online failures. In addition, we may almost always enjoy more elaborated graphics, since there is a possibility of loading additional elements directly from the device, where the installation is unpacked.

Download

Live casino

There are many tables with real dealers. Apart from that, everything is the same as in other similar Internet establishments.

As is customary for the industry, the limits of Live Dunder Casino vary greatly: you can play at the tables with a minimum bet ranging from 20 to 200 euros. And if you don’t have enough funds on your account for the first investment, the table is not available to you.

Dunder Casino-live roulette

The selection of games is quite good: there are Live Roulette, Blackjack, Poker, and Baccarat in several varieties. The graphics are realistic without annoying “freeze-ups” and distortions. In this regard, the developers have done a great job.

Communication with the dealer and opponents takes place in the online chat. Statistics of each player is monitored, and ratings of the best players are compiled.

All the settings are available at the bottom of the screen: you can change the graphics quality, design, etc.

Dunder Casino-live

Presented game developers

Dunder Casino cooperates with 20+ casino software developers: Betsoft Gaming, Evolution Gaming, Microgaming (Quickfire), NetEnt, NextGen Gaming, Quickspin, Push Gaming, Play’n’GO, Yggdrasil, WMS, Big Time Gaming, Mercur Gaming, Red Tiger, Pragmatic Play, Thunderkick, NextGen, Elk Studios, IGT, Genesis Gaming, Rabcat, 2 By 2 Gaming, Blueprint Gaming, BallyWulff, Lightning Box Games, Push Gaming.

The majority of them are world famous and credible companies. But there are a number of relatively young studios: for example, Elk Studios or Red Tiger. As a result, the game collection looks really diverse, and not a copy of libraries from other sites.

Dunder Casino-games

Personal account

At the very first stage of registration at Dunder Casino, you will need to specify your country of residence along with a zip code. In this case, as we remember, the list of authorized countries of the casino is very limited, so in the corresponding item you will see a drop-down list with only a few options. The location of your device will be determined automatically, so it’s impossible to fool the operator.

But even if you managed to pass the first filter, you will need to bind a mobile device by entering a four-digit confirmation code, which the provider will send to the number specified during registration. Here, the choice of telephone codes is also limited: you cannot even enter a number starting with +7.

Thus, a narrow circle of people can play at Dunder Casino.

Once you complete authentication and log into your personal account, you can edit personal data and contact details, open an account and bind one or more means of payment, view game statistics and added bonuses.

Bonus policy

We have recently witnessed a trend: young casinos choose deposit bonuses, tournaments and promotions confined to important events and dates over various special offers.

Dunder Casino was no exception: promo codes, no deposit bonuses, cashback are not included in the establishment’s bonus policy. In addition, there are a number of limitations and additional conditions that make it difficult to get bonuses. We will tell about them below.

No deposit bonuses

Dunder Casino does not provide no deposit bonuses to its players. This policy is caused primarily by the presence of a large number of scammers on the Web, who simply receive a bonus, give the appearance of a game, and then withdraw funds to a personal account.

Deposit bonuses

The operator gives bonuses for the first four deposits:

  • First deposit bonus – 100% (up to 50 €) + 200 free spins (20 х 10 days)
  • Second deposit bonus – 50% (up to 100 €)
  • Third deposit bonus – 25% (up to 150 €)
  • Fourth deposit bonus – 25% (up to 300 €)

To get them, you must deposit at least 20 euros to your account. And if you don’t want to lose the bonus in 30 days from its crediting, you must win it with a 25x wager (that is, the winning amount must be 25 times more than the deposit amount).

In addition, there is another unpleasant restriction: promo is not available for citizens of Sweden, Norway, Finland, Canada, Germany, Austria, New Zealand, and the UK. Accordingly, only Austrians, Swiss, Ukrainians, Venezuelans, Vietnamese and residents of the Emirates can get this bonus at Dunder Casino.

Well, let’s just say, these conditions are not the best. The operator’s bonus policy is far from perfect.

Regular bonuses

They are provided rarely: on holidays or major events (championships, Olympiads, etc.). These are usually additional interests to the account or free bets. Nothing interesting.

Tournaments

On the other hand, the operator offers a diverse tournament range: up to 40 events with jackpots of up to several million euros can be held at the same time.

You can compete for the prize pool on one of the machines marked as jackpot.

Dunder Casino-tournaments

Replenishment and withdrawal of funds

The operator offers a limited number of options to replenish your account:

  • VISA and MasterCard bank cards
  • Payment systems – Trustly, Skrill, Neteller, Euteller, EcoPayz, PaySafeCard

Dunder Casino-replenishment and withdrawal of funds

You can withdraw 20€ as a minimum for 1 transaction, and up to 500€ as a maximum (200€ for PaySafeCard). When using bank cards and Euteller, there is a fee of 2.5% of the deposit amount.

Funds are credited to the account within a couple of minutes.

If you want to get your winnings, you can use only the VISA card or the Skrill and Neteller systems. Payout periods in this case range from 1 to 3 business days depending on the chosen method.

Dunder Casino-withdrawal of funds

If you have questions, you can contact the support service. Although it works only from 12 to 02:30 by Moscow standard time.

Complaints about withdrawal

At the moment, there are almost no reviews about Dunder Casino on the Web. However, those few casino clients who left their opinion on this Internet resource are satisfied with the quality of service and the speed of payments.

And few people are concerned with such issues as identity verification before agreeing on the amount of withdrawal and correspondence of replenishment and withdrawal methods (as a reminder, most casinos, and Dunder is not an exception, make the user withdraw funds using the same details that were used when depositing funds; this measure is taken for protection against fraud and illegal receipt of funds by third parties). This is a standard procedure now.

License and regulator of the casino

MT Securetrade Limited has received licenses in two jurisdictions: Malta (license number – 039575-R-319439-002) and Curacao (license number – 1668 / JAZ.)

All products (and, as we’ve already mentioned, over 20) are registered under the license 039575-R-319439-002 MGA/CRP/257/2014 and 1668/JAZ and are regulated by the Malta Gaming Authority, the UK Gaming Commission and the Curacao Government.

And although the license can be tracked on the Malta Gaming Authority website, we have not found any confirmation on the resources of Curacao’s jurisdiction.

Complaints against the casino

Those few comments about Dunder Casino indicate the users’ indignation at the limited number of available languages of the website and support service. Players find it difficult to understand the rules, conditions and requirements in a free translation, without the official version.

Moreover, the high minimum bets of 20 euros and currency restrictions + fee are not encouraging. In their opinion, all of these things cumulatively “eat” too much money.

Apart from this, there are no reasons for irritation among those whose comments we’ve read.

Where to complain against the casino

If you have any controversial issues and complaints against Dunder Casino, first of all you should contact the client support service. Their e-mail: help@dunder.com. As a rule, the response will be provided within a few hours, but in case of difficult questions (most often questions related to transactions) it may be required to wait up to 2 days.

If you are not satisfied with the way how your situation has been resolved, it is better to write to the company’s legal address: GB Buildings, Penthouse, Watar street, Ta’Xbiex XBX 1301, Malta (in this case, you will have to send a letter by international mail, which will take time and money). Or directly to the regulators (by the way, the provider provides links to them and contact numbers/postal addresses in the User Agreement): adjudication@ibas-uk.co.uk, +44 02073475883 (UK, calls from other countries are on a paying basis).

Please note: before formulating a claim, carefully study the User Agreement, maybe your claims don’t comply with it.

Casino support service

Only 2 options are available for communication with the support service of Dunder Casino:

  • Online chat – it works daily from 12 to 2:30 by Moscow time
  • E-mail (help@dunder.com) – at a different time or in cases where official appeal is required

Dunder Casino-support service

Period for consideration of questions sent by e-mail varies from 2 hours to 2 days.

Technical support only speaks English, Finnish, Swedish, and Norwegian – residents of Germany, for example, will have to use an online translator if they don’t know at least one of these languages.

User Agreement (Terms & Conditions)

Terms & Conditions is the most important document on the website. You need to study it before starting playing to prevent mistakes and be prepared for any consequences.

In our review, we will examine several important paragraphs of the Agreement for a better understanding of the subject.

Provision of personal information

In this paragraph, the operator states that it has the right to request personal information from the user, including name, address, telephone number and contact details. As a matter of fact, this means that if you fail to provide any information, you may be denied payment or consideration of requests.

Dunder Casino-personal information

Verification of age (18+)

Dunder Casino warns that only those who have reached the age of 18 can use its resources. Documents proving this fact should be sent within 72 hours after making the first deposit. Otherwise, all bets will be canceled, the funds will be returned to the owner, and the account will be blocked.

Dunder Casino-verification of age

Request for documents

These paragraphs determine a list of documents that can also be requested by the operator. It has the right to do this at any time, but in practice this most often happens when a client sends a request to withdraw funds.

Dunder Casino-request for documents

Inactive account freeze

This is an interesting condition: if the administration finds that your game account is inactive for a long time, it has the right to freeze it, by giving you prior warning.

And this rule is different for the UK citizens and all other users.

For the UK, the period, after which (in the absence of bets, deposits, withdrawal requests and other actions) the operator returns the deposit and freezes the account, is 30 months (2.5 years).

Dunder Casino-unactive account

For citizens of other countries, it’s only 12 months. And starting from the 13th month, the provider charges a monthly fee for the maintenance of an account in the amount of 5 euros.

Dunder Casino-unactive account

Cancellation of bets and wagers

Any bets and wagers can be canceled in two cases: a website failure (or other problems on the part of the provider) or fraudulent actions of the player – the presence of two accounts, collusion, cheating, etc.

Dunder Casino-cancellation of bets and wagers

Division of winnings into installments

When you win over 100,000 euros, the company reserves the right to divide it into 10 installments and pay in equal parts within 10 months. So, don’t get your hopes up when you hit the jackpot: you won’t get your money immediately, and each withdrawal operation will be subject to a fee.

 Dunder Casino-division of winnings

Any game risks are borne by, not by the company

Administration warns: you shall bear all the risks related to the use of resources of Dunder Casino. In other words, if you don’t win or lose (as a result of fraudulent actions) funds, no one is obliged to compensate them. In this paragraph, the operator actually disclaims any responsibility for any violations. And if you submit any complaint, it will be difficult to receive compensation, because you have accepted the User Agreement and this paragraph with it.

Dunder Casino-game risks

Dunder Casino – prank, scam or fair casino?

Dunder Casino is a large platform with limited functionality. The operator, just as expected, failed to realize the potential of such a large number of projects launched over the past couple of years.

In our opinion, a huge game library and modern design are the only things the official website of the resource can boast of. The choice of currency and methods of its replenishment/withdrawal, language versions, and the comprehensibility of technical support don’t meet the expectations of users. In addition, only a limited number of countries are authorized to register at the casino.

Is it possible to win at Dunder Casino?  – is another question. According to the feedback, players are satisfied with the payments. However, we haven’t yet collected enough opinions to make an unequivocal conclusion. Besides the casino still does not have a confirmed RTP.

It’s impossible to criticize the operator in terms of licensing: reliable jurisdiction, the presence of an official license, links to regulatory bodies – everything is great. However the User Agreement creates a lot of difficulties for clients and leaves little possibility for them to defend their rights.

In our purely subjective opinion, Dunder Casino is not a scam and not a fraud, but an operator who cares little about the interests of its clients.

Conclusion

Dunder Casino attracts players with a large number of gambling games and big names of software developers. But in reality, the provider is not yet able to provide a comfortable game.

Perhaps in the future the establishment will change its policy, and we will be able to write more good things about it. For now: 6 out of 10 for the presence of licenses, a serious attitude to the law, and a well-developed product line.

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