EnergyCasino Review

EnergyCasino
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Overview

EnergyCasino is a young but promising project that has already created a large player base. Thanks to the product line and high level of security, it has become one of the most popular gaming destinations in Europe.

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Details

Casino EnergyCasino
Website URL https://energycasino.com/
Founded 2012
Headquarters Suite 109, Level 4, Sir William Reid Street, Gzira, GRZ1033, Malta
Support Number +356 9994 5112 (Malta), +44 203 608 6491, +44 791 878 5604 (United Kingdom)
Support Types Telephone, feedback form, online chat, e-mail, FAQ
Languages English, German, Polish, Hungarian, Turkish, Norwegian, Vietnamese, Russian, Slovenian, Finnish, Swedish
Trading Platform Probe Investments Limited
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (до 250€)
Bonus for 2nd deposit 50% (до 300€)
Bonus for 3rd deposit No
Main BONUS Up to 100%
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation MGA/CL1/835/2012, MGA/CL1/983/2014, MGA/CL1/984/2014, MGA/CL1/996/2014, 000-039325-R-319309-002 UK Gambling Commission, Master Gaming License #8048/JAZ. Curacao
Software Microgaming (Quickfire), NetEnt, Novomatic (Greentube), Wazdan, Evolution Gaming, Play’n’GO, Pragmatic Play, Evolution Gaming, BallyWulff, BF Games, UC8
Games count 600+
Games except slots Card games (poker, roulette, baccarat, Sic Bo, Multiball), live
Deposit Methods Abaqoos, DotPay, EntroPay, Euteller, Giropay, iDeal, MasterCard, moneta.ru, Multibanco, Neteller, Paymenticon, Paysafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, SporoPay, Trustly, TrustPay, Visa, Zimper 1, TapRo, SOFORT, SporoPay, Trustly, TrustPay, Zimper 1-Tap Yandex money
Withdrawal Methods MasterCard, Moneta.ru, Neteller, Paymenticon, Skrill, Trustly, Visa, Bank Transfer, Yandex.Money
Time of withdrawal Up to 7 hours - e-wallets, 2-5 days - bank cards, 3-7 days - bank accounts
Limits for withdrawal Min 20 EUR, max 5000 EUR per day
Account Currency BGN, HUF, DKK, USD, EUR, NOK, PLN, RUB, RON, GBP, CZK, SEK
US Traders Allowed No
Prohibited countries Austria, Belgium, Estonia, France, Hong Kong, Israel, Italy, Latvia, Romania, Spain, Turkey, USA, Denmark, Switzerland
Mobile application Yes
Mobile version Yes
Security SSL, TSL
Overall Score 8/10

EnergyCasino Full Review

EnergyCasino is a young project that has already become loved by many players. The huge collection of games, the responsibility toward authorities, the user-friendly interface and the impressive number of bonuses attract players from all over the world to spend their time in front of their computers or with mobile devices.

However, our attention was drawn to the lack of open testing and audit reports.

So, is Casino EnergyCasino one of the scams, the number of which has increased significantly in recent years, or a serious venue, which has a bright future? Let’s go through each and every aspect of EnergyCasino and find it out.

EnergyCasino-review

Сasino Platform

Energycasino platform is relatively young if compared with standards of the iGambling industry. Developed in 2012, it belongs to Probe Investments Limited that was established at the same time.

The project began expanding quickly and by 2018 it became one of the most popular venues in Europe thanks to high-quality work with users and a rich product line.

The provider protects its customers by implementing data encryption (SSL, TLS), a multi-level verification system, as well as by monitoring global legislation. The list of the restricted countries, from which territories EnergyCasino cannot be used, includes Austria and Estonia, not to mention the United States that everyone got used to seeing on such lists.

The casino utilizes software from leading suppliers, including Microgaming (Quickfire), NetEnt, Novomatic (Greentube), Wazdan, Evolution Gaming, Play’n’GO, Pragmatic Play, Evolution Gaming, BallyWulff, BF Games, and UC8. For expansion purposes, EnergyCasino began to move eastward, increasing its share on the markets of China, Vietnam, and Korea.

The venue has won a range of awards, and the latest ones include Global Gaming Awards-2017, SBC Awards-2014, and Malta’s iGaming Excellence Awards.

Online Version of the Casino

The official website of EnergyCasino looks impressive. The modern design is bright but not overwhelming, the menu is really thought through and easy to navigate, and functionality is rich. When changing screen resolution, the site elements “do not move,” which adds to the convenience of use.

Right away, you can see a large range of games, including cards, tables, slots, and live. There are the most popular titles in the game selection from video poker to the Irish slot series. You will also find new products from little-known studios. In addition, the collection is regularly updated, and when we checked out the casino the last time, it had approximately 530 titles, and now there are over 600 games.

All legal information is located in the footer. There are the license numbers and the full names of the authorities, from which you can request information about the existence of this documentation.  There you will also find payment methods and the main software developers. Everything is quickly accessible, and you do not have to wait for certain sections to load. The site supports 11 languages, which is enough for a comfortable pastime for players from any country.

Mobile Version

Energy Casino Mobile is compatible with devices powered by Android, iOS, and Windows. The number of users of the app is over 20,000 people from different countries.

EnergyCasino-mobile version

The mobile version features classic and card games for all tastes, tournaments with prize funds (not only money can be won on the account, but also, for example, iPhone). You can play video poker, which is available in 3 different versions. The gameplay is comfortable and smooth and the pay table is pretty good.

To reach tech support, you can use a live chat option, email, and an online contact form. There are also contact numbers, but since they are international, it may not be convenient for every player. There are links to an FAQ section and legal information. Loyalty programs are available.

Unexpectedly, the age limit for the mobile version is the same as for a PC, which is 18+ (usually it is above 17 for APK, or even above 12).

EnergyCasino-mobile version

Download Version

Unfortunately, there is no download version for PCs at the casino. This is understood, considering that the operator has not been operating for a long time on the market. However, we hope that someday we will be able to add to our review information about the download version and that players will be able to enjoy all of the benefits of the casino without the limitations of Internet providers, authorities and mobile operators.

Another advantage of the venue is the ability to load better graphics without stuttering. Generally, the casino does not have this issue, although no one will refuse from expanding opportunities. So, we wait, hope and believe that the operator will be able to spend effort, time and money to create a version for Windows.

Live Casino

I would like to talk about live casino products separately.  The number of games offered in this section of the site is really huge. There are all of the most popular types of games, including baccarat, Texas Hold’em, classic poker, several types of roulette (including interactive), three dozen variants of blackjack, and also some table games.

The betting limits are different and range from 5 EUR.  Tables marked as VIP come with personal tables with higher limits. As at any modern online casino, there is a live chat option for communication with players and dealers in real time. Dealers speak several languages, and it is also possible to use the automatic translation feature.

The quality of graphics and page loading speed are impressive, everything is very realistic. Obviously, the developers spent lots of efforts to create an amazing product that can “beat” many experienced competitors on the market. In general, the live casino makes a very good impression.

EnergyCasino-live

Software Developers

EnergyCasino cooperates with only reputable software developers but offers a large games selection. The number of games provided by each of the developers ranges from 29 to 158.

It cooperates with such industry giants as Microgaming (Quickfire), NetEnt, Novomatic (Greentube), Wazdan, Evolution Gaming, Play’n’GO, Pragmatic Play, Evolution Gaming, BallyWulff, BF Games, and UC8.

This is really high-quality software that does not need advertising. The game collection is expanding regularly and soon, perhaps, it will catch up even with 1Xslots with its 3,000+ games.

Player’s Account

Registration of a profile at EnergyCasino is carried out in several stages:

  • Entering registration details (username, e-mail, password, and confirmation that you have reached the age of 18);
  • Providing some personal information (name, gender, date of birth, address, telephone number and type of currency in which you want to play);
  • Account confirmation with an activation code on a mobile phone (for some countries, such as Russia, this may be problematic, as there may be delays from time to time, and the casino does not send the code again).

After a successful verification, you can go to the main page of the site/app, where you can register an account, make a deposit and start playing games. In all other respects, except for the game statistics and the current account balance, the resource looks exactly the same, which also contributes to the ease of navigation.

Also, after registration, you can send a request for VIP-membership, but it is worth noting that loyal players have more chances to be approved.

Bonus Policy

There are lots of casino promotions, including seasonal offers, gifts for bonus points, cashback, free spins, funds to the account, goods (for example, T-shirts or iPhones), progressive jackpots, etc. Let’s have a closer look at each of the categories.

Deposit Bonuses

On your first deposit to your account at EnergyCasino, you will get 100% of your deposit (up to 200 EUR). The wagering requirement for this bonus is x25. In the promotion conditions, the operator notes that you can refuse from the bonus by placing the relevant mark when making a deposit.

EnergyCasino-deposit bonuses

If you use the welcome bonus, the second deposit bonus also becomes available to you, which is 50% of the amount you deposit (also up to 200 EUR), but it comes with higher wagering requirements of x30.

Using these offers, you should remember that until you have fulfilled the conditions, you will spend your own funds. If you do not use bonuses within 30 days from the moment they are received, they will expire, and the spent fund will remain in favor of the casino.

Cumulative bonuses

The operator has an interesting cumulative system. Each bet earns the player bonus points called EnergyPoints (EP). It seems like there is nothing new, but this promotion differs from the most of similar programs in the opportunity not only to exchange points for real currency or spins, but also for goods available in a large variety, including caps, t-shirts, sweaters, lighters, computer mice, smartphones, and even cruises on liners.

EnergyCasino-bonuses

The cost varies from 100 to 300,000 EP.

For every 5 euros that you place in a bet, you will get 1 EnergyPoint. The rate of EP to euro depends on the type of game, but, usually, 1 EP can be exchanged for 20 EUR, but for the Deuces Wild slot, the rate is 1/50, and for video poker, where the wagers are high, 1 EnergyPoint can be obtained only for 100 euros.

You can withdraw bonus points at the rate of 100 EUR = 1 EP (the minimum withdrawal amount is 200 EP). This promotion makes the gameplay more exciting and increases activity.

Regular bonuses

They are mainly available in the form of tournaments and seasonal offers. As a reward, players are given free bets and money on the account.

Now, many casinos try to offer such promotions for specific slots or events because for some of them it is part of an advertising campaign, while for others, it is a good solution to gather more people online.

EnergyCasino-regular bonuses

Player’s Club / Loyalty Program

It is an intriguing program that reveals its secrets only to those who becomes its member. At the same, you can become a member of the VIP club upon the invitation of the organizers. The maximum that a player can do is to send a request.

When considering candidates, they take into account your gaming activity, how long have been a player of the casino, loyalty (which means that you do not play often or at all on the websites of competitors; however, it is interesting how can find it out), and participation in various project of the venue, which means that not only you play slots, but also use sports betting, live casino.

VIP Energy customers can take advantage of great privileges. Not only can they access the best offers and insider information, but also receive free trips to sporting events, fights, and travels.

Deposit and Withdrawal of Funds

There are not many deposit methods available at EnergyCasino, including the following: Abaqoos, DotPay, EntroPay, Euteller, Giropay, iDeal, MasterCard, moneta.ru, Multibanco, Neteller, Paymenticon, Paysafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Paysafecard, Przelewy24, Skrill, Skrill, 1-Tap, SOFORT, Porsafecard Trustly, TrustPay, Visa, Zimpler, Bank Transfer, and Yandex.Money.

EnergyCasino-review

There is an even fewer number of withdrawal methods (as, in fact, often happens at casinos). However, the withdrawal terms are pretty good. For e-wallets, it takes up to a few hours, and for bank cards, it is 2-5 days, which is standard.

To make your first deposit, you must go through 3 stages of registration (we wrote about them above) and click on the name of your account in the user menu. After that, you will be able to access all of the deposit methods available in your country.

There is an important thing, about which we always warn our readers (it especially concerns beginners in the gambling world) — the withdrawal method of currency must be the same as the deposit method, which is the main rule of all casinos, aiming at protecting players’ accounts.

Withdrawal Complaints

Having studied the reviews of active casino users, we found one similar thing — the majority of players who “raised” small sums do not complain about the speed of payments, while those who were able to achieve serious results had to wait for a pretty long time.

Obviously, the operator just thoughtfully checks clients with large wins, which, strictly speaking, makes sense. The standard identity authentication procedure is run to protect the company’s clients from scammers who want to hack their accounts. The safety of players with a large amount of money is, of course, first priority.

Dissatisfaction with the terms of checking procedure in this situation is understood; however, it would be wrong to blame the provider for protecting players.

Casino License and Authorities

EnergyCasino is registered in Malta, in the jurisdiction of the United Kingdom, and is operated by Probe Investments Limited (registration number – C51749). The operation of the casino is regulated by the UK Gambling Commission.

Also, the operator claims to have a license to provide betting and gambling services to customers located outside the UK, in accordance with the B2C license number MGA / B2C / 224/2012, issued on 01/08/2018 by the Malta Gaming Authority (MGA ).

For games provided by Wazdan, UC8 and BF Games, Probe Investments Limited, there is an agreement with Starways Capital BV, a private limited liability company registered in Curaçao, which obtained a sub-license from Antillephone NV on September 4, 2015, in accordance with the Master Gaming License 8048 / JAZ.

On the authority’s website, you can find the confirmation that this sub-license has been issued, so there is no doubt about casino honesty.  The lack of open testing and audit reports in this case, we believe are due to the company’s issues or lack of time/desire.

Complaints about the Casino

It is a rare case when there are no complaints about a casino on the Internet, and EnergyCasino is such a venue. We believe that the lack of negative customer reviews is explained by, first of all, the youth of the operator (the organizers of online games with 10 or more years of experience, no matter how decent they are, always have negative reviews).

However, it also shows the good work of managers who interact with customers, solve their problems, and therefore they do not go to the Internet to write about the dishonesty of the provider. No matter for what reasons this happens, but the fact remains the same — currently, there are no negative reviews on EnergyCasino.

Where to Complain about the Casino

If you have faced with incompetent or dishonest employees, violation of your rights or rude attitude, you can complain to the provider by sending an email to the customer support service first at the following addresses:

  • ru-support@energycasino.com (for players from Russia)
  • pl-support@energycasino.com (for players from Poland)
  • lv-support@energycasino.com (for players from Latvia)
  • support@energycasino.com (for players from other countries)

or you can send a letter to the official address of the company: Suite 109, Level 4, Sir William Reid Street, Gzira, GRZ1033, Malta. If the request does bring you the desired result, you can write to the casino authorities to Starways Capital BV, who received the Master License, or Antillephone NV, who issued it.

Important Note: before starting active actions, you should read the Terms of Use and make sure that you have something to “charge” the casino with. Some of the important matters we will write below.

Casino Support Service

For communication with the customer service, EnergyCasino provides all possible contact methods, including telephone, email, online contact form, and a live chat option. You can also have a look at the Frequently Asked Questions (FAQ) section, which is publicly available on the operator’s official website (in the mobile version, it is available, unfortunately, in a brief form).

Customer support service is available 24/7, which is the industry standard, in order to be able to communicate with users from different time zones.

Customers note the courtesy of support staff, the desire to help and sincere interest. This sounds, of course, idealistic, but given the fact that there are no negative reviews on the Internet, we have to admit that there must be a large amount of truth in this.

Terms of Use

Terms and Privacy of Energy Casino are very loyal. By setting a range of restrictions for security purposes, the provider, however, tries to provide users with an enjoyable gaming experience.

Let’s have a look at the following examples.

Withdrawal request

We focused earlier on this matter but decided to repeat. The withdrawals are possible only from the account from which the deposit was made (if you made a deposit by credit card, you must request a withdrawal to the same card).

Transfer, purchase, and sales of funds by one player to another or from one account to another account are prohibited. Fund withdrawal is only allowed to the account, from which deposit to the account was made.

Denying registration and blocking account

The casino reserves the right to deny your registration without giving a reason. They can also close your account (which is described in the example), but the procedure is not conducted unilaterally.

EnergyCasino reserves the right to deny the registration of a client or to close the registered account.

Account hacking

EnergyCasino warns that it is not responsible for transactions that have been carried out from the verified account. This is a standard clause, and yet it is formulated less strictly than in standard terms and conditions because they do not mean any data loss, but, particularly, stealing your password, which is somewhat simpler to refute.

EnergyCasino is not liable for unauthorized actions and any losses occurred due to illegal use of player’s password and access to a player’s account by third party and/ or for any transactions, which were made with correct login and password.

Disputes at Live Casino

It is an unpleasant clause, but fair (the referee of sports events is guided by a similar principle: hockey, for example):

In case of a dealer’s mistake, video records of the bet causing dispute will be checked out by the employee responsible for the table. The decision of the employee is final. If the mistake has been proven, the bet will be returned to the player’s account.

Technical Issues

This clause appeared remarkable for us. You can rarely find a casino, which undertakes responsibility for technical issues. In this case, the provider undertakes, if possible, to solve problems that have arisen due to inaccurate / incorrectly published information and technical issues.

If incorrect information is published on the website, EnergyCasino undertakes to do relevant to actions to make corrections and changes to the data. All winnings affected by the incorrect information will be corrected.

If for any reason the gameplay is interrupted, all players’ transactions are always precisely recorded in the database, so we can always check what exactly happened during the game. If you have any questions, please, contact our support team at support@energycasino.com

We reserve the right to correct or announce the result invalid upon retrodiction if the results of the game are caused by a technical issue, scammer, or fake bets. We reserve the right to cancel a payment processed by mistake.

Is EnergyCasino a Scam or Fair Casino?

Although EnergyCasino is a young project, it is pretty serious. They undertake responsible for regulatory and players’ rights issues, have a clear and transparent policy, a great loyalty program (especially VIP), SSL and TL encryption certificates, and they also cooperate with trusted software developers, which also contributes to the trustworthiness of this provider.

The absence of open testing and audits report, of course, a bit spoil the impression, but, all in all, it is positive. EnergyCasino is not a scam, but a truly reputable venue.

Conclusion

Probe Investments Limited managed to provide the iGambling market with a competitive product that may soon be among the top 10 venues.

In our opinion, the company and its management have steady progress, flexibility to the changes, and respect for the people for whom the product was created. For the best results, the casino only needs to launch a download version for PCs and improve its mobile app.

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