Gaming Club Review
100% (up to $200)
|Headquarters||Bayton Ltd (C41970) и Baytree Ltd (C74699) в составе CityViews Group, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX1011|
|Support Number||18 0095 7884 (Australia), 0800 666 2259 (Argentina), 080 0070 6172 (Austria), 1 800 768 1946 (Canada), 123 0020 6984 (Chile), 00 4480 8238 9888 (France), 080 0724 3510 (Germany) , 0066 3381 2908 (Japan), 0 0180 0514 8545 (Mexico), 00 800 1515 1516 (New Zealand), 8 0084 5198 (Portugal), 810 800 2111 2012 (Russia), 02 0088 0157 (Sweden), 08 0083 6638 (Switzerland, French), 08 0000 1662 (Switzerland, German), 080 0022 7320 (Netherlands), 008009 6999 (Cyprus), 9 9080 0238 78669 (Finland), 0080 0161 2205 3499 (Greece), 8001 8249 (Norway), 00 800 111 4943 (Poland), 00 800 2387 8669 (Latvia), 00 4480 0051 6785 (other countries)|
|Support Types||Email, phone, online chat, FAQ|
|Languages||English, German, Russian, Chinese, Latvian, Spanish, Swedish, Norwegian, Greek, Bulgarian, French, Italian, Finnish, Portuguese, Polish, Croatian|
|Trading Platform||Bayton Ltd и Baytree Ltd|
|No deposit bonus||No|
|Minimum 1st Deposit||From $5 to $20|
|Bonus for 1st deposit||100% (up to $200). Wager: x50|
|Bonus for 2nd deposit||100% (up to $150). Wager: x50|
|Bonus for 3rd deposit||No|
|Main BONUS||100% (up to $200)|
|Free demo-games||Open Demo|
|Regulation||Bayton Ltd – Malta Gaming Authority (no. C41970), Baytree Ltd – Kahnawake Gaming Commission (no. 00812)|
|Software||Microgaming, Evolution Gaming, NetEnt, Switch Studios|
|Games except slots||Roulette, Blackjack, Poker, Baccarat, Keno, Craps, Sic Bo, Scratch, Live|
|Deposit Methods||VISA/MasterCard, Maestro, Neteller, PaySafeCard, Skrill, ecoCard, Instadebit, eCheck, bank transfer|
|Withdrawal Methods||VISA, Maestro, Neteller, Skrill, ecoCard, Instadebit, eCheck, банковский перевод|
|Time of withdrawal||2-6 business days - bank cards, 3-7 business days - bank transfers, 3-8 business days - eCheck, 1-2 days - ecoCard, Instadebit, Neteller, Skrill|
|Limits for withdrawal||Min $50, max $4000/week|
|Account Currency||EUR, CAD, USD, GBP, NOK, CHF, SEK, NZD, PLN, RUB, MXN, ARS, BRL, INR|
|US Traders Allowed|
|Prohibited countries||Australia, Andorra, Austria, Baden-Württemberg, Belgium, Czech Republic, Denmark, France and remote areas, Hong Kong, Iran, Israel, Italy, Lower Saxony, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain , USA and surrounding territories, Taiwan, Turkey, Hungary, United Kingdom|
|Security||SSL, eCOGRA, BeGambleAware, GamCare, Gambling Therapy, Responsible Gambling Control|
Gaming Club Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Gaming Club: scam, fraud or fair casino?
- 6. Conclusion
Gaming Club is a casino that has a long history. Half in the past, half in the future, this online casino is trying to maintain a delicate balance of tradition and innovation.
Players love this service for its traditional bright design, diverse bonus program and convenient functionality. However, it has many shortcomings.
So is Gaming Club a scam, hiding behind a substantial service record, or quite a decent resource that needs to be updated? Let’s take a closer look to draw our own conclusions.
Gaming Club is one of the first projects of Bayton Ltd and Baytree Ltd, which form part of CityViews Group. The Russian branch of the establishment is owned by Digimedia Ltd., registered in Malta.
The platform is adapted to various types of devices and is available in online and offline formats for both PC and mobile devices (smartphones, tablets). In addition, casino resources are well displayed in any resolutions: the layout does not fall apart, and the graphics are “seamless”.
In general, it is actually very convenient to use the Gaming Club Platform.
The service also provides a decent security level. The payments are secured with an SSL certificate, while data on the website is protected by an anti-virus system. And in order to maintain a safe and fair game, the company cooperates with a number of organizations, each of which is responsible for its own area: transparency of operations – eCOGRA, fighting against gambling addiction – BeGambleAware, GamCare, Gambling Therapy, independent control of betting activities and access blocking for minors – Responsible Gambling Control.
At the same time, the list of unauthorized countries is short, comprising only 26 regions (which is very little for modern casinos with such a reputation).
Online version of the casino
The official website of Gaming Club is designed in black and green colors. The design is stylish, distinctive and similar to other projects of this group of companies: a similar structure of the game section, the same categories and even the same content.
The casino’s collection comprises over 550 games: traditional automatic machines, card games (Baccarat, Blackjack, Poker) and Roulette, as well as Bingo, Keno, Scratch, Craps and other products. Almost all slots are developed by Microgaming, and the company draws special attention to this in its game descriptions, focusing on reliability of this developer.
The breakdown of the game collection is standard, by categories: For You (favorites), Jackpots, Slots, Video Poker, Roulette, Blackjack, All Games and Vegas (the section that is not entirely clear to us – it contains almost the same slots as the Slots section). The filter is also interesting: in addition to the favorites, it includes “hot” and “cold” games, classified not by subject, but by popularity. There is a search box for ease of navigation. However, inability to sort games by alphabet and provider somewhat complicates the situation (frankly speaking, it is troublesome to look for a certain product among a few hundred products if you don’t remember its title).
You can play at Gaming Club not only for money, but also for free, in demo mode. But you should keep in mind that the return rate in this case will be significantly higher than in real conditions. This is quite natural, as the operator is trying to immerse you in the process, to capture your interest and to encourage investments.
The resource offers over 20 language versions, a part of which becomes available only during registration. But, once you choose a language when completing the login form, you can no longer change it until you log out.
After authorization, the information also disappears from the footer: contact details of casino owners, license numbers and names of regulators, list of partners.
Apart from this, we have not detected any significant shortcomings on the website.
The mobile version of Gaming Club is available for Android, iOS, and Windows OS devices: iPads, iPhones, tablets, and smartphones.
The application can be downloaded directly from the official website and in Windows Store, iTunes, Google Play.
The mobile casino is convenient and contains approximately 200 game titles. Like in the browser version, slots dominate, but there are also board games, live products, Keno, Bingo, etc.
You can log in using your login and password created during online registration. The age limit for the APK is 17+, however, like all Gaming Club services, it is regulated by the User Agreement of CityViews Group, which indicates that only the persons of majority age can use the casino services.
Note: if you want to use the service, you will have to give consent to access the data on your device.
Gaming Club also has a PC agent (just like all the projects of CityViews Group). It provides the same options as the browser version, but without the need to have an Internet connection.
A significant disadvantage is the need to use a PC agent on a specific device (that is, from only one physical location).
On the plus side, there is a chance to avoid blocking by such organizations as Roskomnadzor. In addition, when you open an offline application on a PC, you can be sure that your data are safe (the main thing is not to give access to others), while on the Web you are always at risk of being hacked.
In addition, the graphics quality is incomparably better, because all the components can be stored in computer directories without affecting the performance, as is the case with online and mobile formats.
The live-zone of the casino contains 12 products developed by Evolution Gaming: Roulette, Blackjack, Poker, Football, Baccarat. They are not available in test mode – you can only play for money, after registration and the first deposit.
The dealers, male and female, are very competent. The game is played mainly in English. Limits depend on the chosen category.
The options comprise resolution, sound, and lighting settings. There is an online chat where you can communicate with other gamblers or ask a question to a croupier.
We have not detected any failures or freezes, however, the User Agreement implies their possibility. In this case, all the bets will be canceled.
In general, Gaming Club Live does not present anything new to users.
Presented game developers
As we have already mentioned above, most of the game content of Gaming Club (except for the live products, which are developed by Evolution Gaming) is represented by Microgaming Studio, the leader in the development of entertainment software. Of course, this indicates the fair practices of the casino, because such providers do not cooperate with fraudulent organizations, and Gaming Club has licenses (we will tell about them in more detail in the corresponding section of the review).
However, a poor choice in the collection hardly pleases users who are already fed up with monotonous slots and want something new.
Therefore, we believe that the operator should expand its partner network and add new developers to the list of software products (currently, in addition to the ones mentioned, there are only a few games from NetEnt and Switch Studios in the game collection).
Registration with Gaming Club also resembles the similar procedures of other casinos: you generate a username and a password, specify the mail where a confirmation message is sent, enter personal information (as always, your full name, phone number, address, gender, date of birth), choose the language and currency (in the future, in order to change it, you will have to contact the technical support service), confirm your age (just tick the corresponding item) and get access to your personal account.
At this stage, you do not need to confirm anything, so you can simply use a VPN to register any account and indicate any citizenship.
The profile contains a minimum of tabs, namely: editing personal data, status in the loyalty program, replenishment/withdrawal services and account status (player and cash).
The replenishment history is displayed when you select the Deposit section and go to the Statements tab.
There is also a calendar of personal offers, reflecting all the connected promotions.
The bonus program of Gaming Club does not contain any promotional codes, free spins or other special offers that do not stimulate gaming activity. On the other hand, the casino has a good start package (although its wagering conditions are severe) and a good selection of tournaments.
Gaming Club also does not offer non-deposit bonuses. This is the anti-fraud policy adopted by the majority of operators (in recent years there have been many cases of illegal actions taken by users who didn’t replenish the account, but simply used the credited bonus funds and tried to withdraw winnings).
- The start package of Gaming Club Casino contains bonuses for the first two deposits:
- First deposit bonus: 100% (up to $200).
- Second deposit bonus: 100% (up to $150).
In both cases, a wager equals to x50. This is quite a severe condition, considering that the maximum bet for wagering bonus funds should not exceed 5 dollars.
The regular bonuses of Gaming Club are represented by the Wheel of Fortune (Bonus Wheel): it gives free spins every 4 hours, as well as the opportunity to win a doubling of loyalty points, an interest-free withdrawal and other bonuses.
The tournament collection of the casino is very diverse: there are competitions for the main prize of up to over 20 million dollars, slots with a start package of free spins and much more.
Events are updated on a weekly basis, and you can always find something to your liking.
Club of players/loyalty program
The loyalty program of the casino works on the accumulation principle: by getting loyalty points (Loyalty Points, or LP), you go up the ladder of levels and earn bonus credits, which you can then exchange and use for betting.
The LP exchange rate depends on the type of game:
- $3.30 = 1 Loyalty Point in Fruit Slots.
- $5.00 = 1 Loyalty Point in the remaining Slots, Roulette.
- $10.00 = 1 Loyalty Point in Poker/Video Poker, Blackjack.
- $33.00 = 1 Loyalty Point in European Poker, Royal Roulette.
The loyalty points-bonus credits exchange rate is 200 to 1.
There are 6 levels in the program:
- Blue – 0-999 LP,
- Bronze – 1,000-9,999 LP,
- Silver – 10,000-19,999 LP.
- Gold – 20,000-39,999 LP,
- Platinum – 40,000-59,999 LP,
- Diamond – from 60,000 LP,
– each of which gives its privileges (24/7 personal manager, certain events, weekly bonuses, etc.).
In addition, the casino has a VIP program that provides membership in a private club, access to meetings and events, gifts and additional bonuses.
Replenishment and withdrawal of funds
The casino offers a variety of means of payment: bank cards of all systems, e-wallets, international transfers, SMS transfers, etc. The time of crediting funds is minimal, but a fee is charged by the services.
The fee is also applicable to the transfer of funds to your account: it depends on the chosen method and can reach 10% of the amount.
Gaming Club supports 14 types of currency, including several varieties of the dollar (American, Canadian, New Zealand) and krone (Swedish, Norwegian), as well as Russian rubles and British pounds sterling. However, players from the CIS will have to pay a conversion fee.
The withdrawal limits are not very comfortable: at least 50 dollars per transaction and a maximum of 4,000 dollars per week. According to the User Agreement, if you win more than 2,330 dollars, you have to undergo the verification procedure. In fact, you must present documents when sending any withdrawal request.
Complaints about withdrawal
There are almost no comments about Gaming Club Casino on the Web. Considering that the establishment has existed for more than 20 years, it most likely indicates the competent work of technical support service, which settles the conflict before it becomes available to the public.
Those few comments we have managed to find do not contain any criticism regarding payments. But there are a lot of complaints about other projects of the group of companies (for example, Ruby Fortune or JackpotCity Casino): dissatisfied clients note the delayed period of review of their requests and presentation of unreasonable claims.
License and regulator of the casino
The casino is registered in two jurisdictions:
- Malta Gaming Authority – Bayton Ltd has received the license no.
- Kahnawake Gaming Commission, Canada – Baytree Ltd has registered the casino with the license no.
Malta is known for its serious attitude to licensing issues, which indicates the seriousness of Gaming Club Casino.
Complaints against the casino
As for complaints not related to payments, we have found a few more comments about Gaming Club. The casino clients note a poor choice in the game collection, as well as an inconvenient start package, which requires you to wager bets in the amount of at least 500 dollars (taking into account the limits established by means of payment, maximum spins bonuses and wager) in order to get the chance to withdraw the winnings.
In addition, they think that the maximum payment amount is not big enough.
Where to complain against the casino
If you are not satisfied with the work of Gaming Club Casino, you may follow the standard procedure:
- You need to contact the casino consultants via online chat or by e-mail (it is better not to make a telephone call in order to have the documentary evidence of the dialogue).
- The complaint is transferred to the head of the department – it occurs automatically if the problem has not been resolved at the previous level.
- You may send an application to the regulator – the Malta Gaming Authority or the Kahnawake Gaming Commission (the websites of both organizations have special sections with complaint forms).
You can take the next step only after completing the previous one: otherwise, your application will be rejected.
The application processing time at the casino amounts to 3 weeks (this period is set by regulatory authorities). If you send a request to the issuing jurisdictions, you will have to wait for a response for a month.
In any case, before taking any action, we recommend that you read the User Agreement: most often it contains solutions for all controversial issues.
Casino support service
You can contact the client support service of Gaming Club in the round the clock online chat, by email firstname.lastname@example.org and by phone.
Each region has its own line: 18 0095 7884 (Australia), 0800 666 2259 (Argentina), 080 0070 6172 (Austria), 1 800 768 1946 (Canada), 123 0020 6984 (Chile), 00 4480 8238 9888 (France) , 080 0724 3510 (Germany), 0066 3381 2908 (Japan), 0 0180 0514 8545 (Mexico), 00 800 1515 1516 (New Zealand), 8 0084 5198 (Portugal), 810 800 2111 2012 (Russia), 02 0088 0157 (Sweden), 08 0083 6638 (Switzerland, French), 08 0000 1662 (Switzerland, German), 080 0022 7320 (Netherlands), 008009 6999 (Cyprus), 9 9080 0238 78669 (Finland), 0080 0161 2205 3499 (Greece) , 8001 8249 (Norway), 00 800 111 4943 (Poland), 00 800 2387 8669 (Latvia) and 00 4480 0051 6785 (other countries).
In addition, there is a FAQ section that answers the most common questions.
The majority of the casino clients are satisfied with the work of the support service. However, they note that some specialists are slow. And they can delay the processing of withdrawal requests, endlessly requesting certain documents.
User Agreement (Terms and Conditions)
Terms and Conditions of the casino are no different from the User Agreements of other casinos of the group of companies (for example, JackpotCity Casino). And yet this is an important document that must be read in order not to be blocked due to violation of rules out of ignorance.
Let’s consider a few conditions that cause the majority of misunderstandings.
Responsibility of the profile owner
A user is personally responsible for the data entered during the registration and editing of the profile. That is, any actions performed on behalf of your profile are perceived as yours, even if a third party has access to the account.
In addition, if you use any taboo combinations in your username and other references, the administration has the right to close your account.
Security of payment data
The name indicated on the bank card or in the payment system/wallet account used to transfer funds must be the same as in your gaming profile in order for the operation to be successful. If your account is blocked, the issue can be resolved by the technical support service.
Any account that has not been used for 12 months is considered inactive. In this case, the administration sends a notification to the client’s e-mail. In the absence of a feedback and subsequent activity (logging in, betting, making deposits, sending withdrawal requestis, participation in tournaments, etc.), a user account is subject to a monthly fee of 5 euros.
It is charged until one of the following cases occurs:
- The balance being reduced to zero.
- The account being activated.
- 30 months after the last activity.
In the latter case, the remaining money is transferred to the regulator, to whom the account holder may later send a refund request (upon presentation of appropriate evidence).
Note: all winnings and bonuses can be invalidated if they have not been used for 6 months. They can not be refunded.
Amendement of payment data
Any changes to the payment data (even the smallest) are made only by sending an official request to the client suppor service, which has the right to verify your identity before making adjusting the data.
In order to prevent money laundering, you must confirm your profile by submitting a number of documents: the most recent bank statement for the bank account from which the deposit was made, an identity document (passport, driver’s license, ID card – for EU citizens) and an utility bill not older than 3 months. The copies of these documents must be notarized.
In case of the casino system failures, all bets, made at the moment of a failure or just before it, shall be canceled. If the error affects the result of the game, winnings shall also be cancelled (except for progressive jackpot tournaments).
In this case, the administration disclaims responsibility for possible losses the player may incur.
Imposition of taxes
Only the user is responsible for compliance with the requirements of the tax authorities in the country of residence. He/she is obliged to pay taxes on winnings and other official fees established in this jurisdiction.
Withdrawals are made only to the name and in the manner that was used when replenishing the account. This measure was introduced to prevent theft of funds from the accounts of players.
As an additional security measure, the person who sends a withdrawal request is subject to verification. According to the requirements of the regulator, the list of necessary documents is sent to the player if the amount of his/her winnings is more than 2,330 euros, but the administration has the right to start the verification at any time.
Gaming Club: scam, fraud or fair casino?
Gaming Club is a casino that has a long history. However, during its existence, the operator has somewhat damaged its relations with users: the inconvenient conditions of the bonus program, the “poverty” of the game collection (according to the gamblers, it is high time to update it), as well as some requirements of the User Agreement, make users unhappy.
However, the regulation, the security system and the functionality of the service have been elaborated at a pretty good level. Gaming Club is not a scam, but the provider should think about upgrading not only the design, but also the marketing line.
In this case, all the other shortcomings will not be so noticeable.
To sum up, we should note that, in comparison to the most modern casinos, Gaming Club stands out for an interesting combination of a policy of strict compliance with all norms and loyalty to clients from different countries (as a reminder, only 26 territories are unauthorized to use the service).
Is it possible to win at the Gaming Club? It remains in question. On the one hand, the official RTP of the casino averages slightly over 96 percent. On the other hand, experience suggests that such statistics mean little in a real game.
That is why you should learn everything by yourself. And we will keep an eye on your comments and make room for them in this review.Play now!