Genesis Casino Review
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|Headquarters||Genesis Global Limited, Level 6A, Tagliaferro Business Centre, Gaeity Lane, High Street, Sliema, SLM1549, Malta|
|Support Number||00356 27780065 (Malta)|
|Support Types||Phone, online chat, e-mail, FAQ|
|Languages||English, Canadian, Norwegian, Finnish, German, Swedish|
|Trading Platform||Genesis Global Limited|
|No deposit bonus||No|
|Minimum 1st Deposit||10$|
|Bonus for 1st deposit||100% (up to $100) + 300 free spins per Starburst slot|
|Bonus for 2nd deposit||50% (up to $300). Promotion Code: WGEN2|
|Bonus for 3rd deposit||25% (up to $300). Promotion Code: WGEN3|
|Main BONUS||100% (up to $100)|
|Free demo-games||Open Demo|
|Regulation||Malta Gaming Authority (no. C65325), United Kingdom Gambling Commission (no. 000-045235-R-324169-007, Curacao (no.8048/JAZ2016-038)Malta Gaming Authority (no. C65325), United Kingdom Gambling Commission (no. 000-045235-R-324169-007, Curacao (no.8048/JAZ2016-038)|
|Software||Evolution Gaming, Microgaming, NYX Gaming Studio, NetEnt, Play’n’GO, Quickspin, Yggdrasil|
|Games except slots||Roulette, poker, baccarat, blackjack, scratch, keno, Hi-Lo, live|
|Deposit Methods||VISA/MasterCard, Skrill, Neteller, PaySafeCard, EcoPayz, EntroPay, Voucher Card|
|Withdrawal Methods||VISA/MasterCard, Skrill, Neteller, EcoPayz, EntroPay, Bank Transfer|
|Time of withdrawal||Instantly - E-wallets, 1-3 business days – bank cards, 3-5 business days - bank transfers|
|Limits for withdrawal||Min $10, max $5500/week|
|Account Currency||USD, EUR, CAD, DKK, CNY, MXN, NGM, NZD, NOK, RUB, RON, SEK, ZAR|
|US Traders Allowed|
|Prohibited countries||USA and its reservations, France and its reservations, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece|
|Security||SSL, Genesis Safeplay, BeGambleAware, Responsible Gaming Foundation|
Genesis Casino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Deposit and withdrawal of funds
- 4. Casino license and regulator
- 5. Is Genesis Casino a scam?
- 6. Conclusion
- 7. Reviews
Genesis Casino is a young but very ambitious gambling joint with a rich promo package, loyal technical support, and catchy space-style design. The administration promises customers fair play and good payouts.
Being critically minded, we can’t just believe this. We should check whether it’s another scam or a serious project with a promising future. Let’s see, evaluate, and draw conclusions.
The casino platform is owned by Genesis Global Limited, which also manages Sloty Casino, Vegas Hero, Casino, Spinit Casino. All these projects are quite successful, so there is a reason to believe that Genesis is fully capable of becoming one of the indisputable leaders in the market.
The service is cross-browser, but its adaptation for various platforms is not so perfect. The mobile version is still lagging behind: there is no horizontally oriented format (a notification appears: “Rotate the device”), some pages drift (the images overlap each other) and slowly open.
Otherwise, there aren’t any serious complaints about the service.
We also note the high availability (the casino has a very small list of banned countries), decent protection of players (from intrusion into their account, from infringement of their rights, and also from gambling addiction).
As a result, we have a fairly good platform that deserves four+ points out of five (if we take into account that the casino has opened literally this year).
Online casino version
The official site of the casino is made in the “scientific” style: dark, almost black background, smoky-purple shades of design elements, white fonts.
The first impression of the resource is quite positive. It’s convenient, simple, and beautiful.
The game collection is decent for a newcomer. It includes up to 1300 items, among which we can see slots, card/board games (blackjack, poker, baccarat), roulette, scratch, Hi-Lo, keno, and live products.
To make it easier to navigate, the casino content is divided into blocks by categories. There is a small menu at the top and a search tab.
Any game can be tested in the demo mode for free. What’s more, unlike in most casinos, here you can do it before registration.
The site is available in 6 language versions: English, Swedish, Finnish, Norwegian, German, and Canadian.
Genesis Casino has a mobile version (we have already mentioned it) and a mobile application. The latter is available for Android and iOS devices. It weighs a little, just a few MB, so it installs in a few seconds and opens easily.
In the mobile version, the game collection is somewhat smaller than in the browser one: only a few hundred. Moreover, it doesn’t have a strict age limit: users aged 17 can play at Genesis Casino Mobile.
Otherwise, there are no significant differences from the online version: the same list of the promo, the same deposit and withdrawal services, and also the same language pack.
The casino doesn’t offer a download PC version, to our great regret. On the other hand, most modern providers have abandoned this format, since it requires binding to a desktop computer, while the user audience is more focused on the mobility of services.
Nevertheless, a PC version has its advantages even over a mobile one:
- Better graphics (the mobile version needs to be compact, which results in a lower quality of graphics).
- The same functionality as in the browser, but without binding to the Internet (in the APK users can’t count on a rich game collection and there are restrictions on the bets).
- Independence from providers’ locks (if the operator is banned in your country of residence, downloading via Google Play and the App Store will also be impossible, while using a VPN you can download and install the PC agent from the official site).
Live line Genesis Casino is represented by 69 games:
- Blackjack (White, Silver, Gold),
- Roulette (including – interactive, the realism of which is achieved through the use of several cameras in different parts of the hall),
- Baccarat (Squeeze, Speed),
- Poker (Hold’em).
There are separate tables for the participants of the VIP-program (we will tell about it later).
The croupiers are mainly represented by women. They conduct the game professionally and fairly quickly: for example, a poker game takes 40-50 minutes, depending on the players. For answers to emerging questions, a live chat is provided.
Game makers represented
Genesis Casino cooperates with only a few trusted game studios: Evolution Gaming, Microgaming, NYX Gaming Studio, NetEnt, Play’n’GO, Quickspin, Yggdrasil. These are well-known names in the iGambling industry that do not require an introduction.
Of course, this is not a big list to successfully compete in the market, but for the first year of the project’s existence, it’s not bad.
Registration at Genesis Casino takes place in 3 stages:
- First, you enter data for further access to your profile (your email, login, password).
- Secondly, you need to specify your contact information (your name, address, contact phone).
- Thirdly, you need to determine the currency in which all the payments will be made, confirm your age of majority and accept the terms of the User Agreement.
The personal account is also divided into several blocks that contain information about the current account (currency, bonuses, credits, etc.). Everything is succinctly stated and does not create tension that distracts from the game.
Transitions between the profile and the game lobby are made by clicking on the user icon and the casino logo.
In general, the personal account at Genesis Casino is well-designed and leaves a pleasant impression.
It’s mainly represented by deposit bonuses. In addition, there are several types of tournaments and regular bonuses in the form of free spins and cash back to the account. Now, let’s consider everything in detail.
No deposit bonuses
The casino doesn’t provide so-called “no deposit” bonuses. However, most gambling joints do the same. The thing is that this type of promo provokes fraud and the creation of “fake” accounts when a visitor receives funds to his account and tries to withdraw them without wagering.
Of course, all withdrawal requests are processed. However, first, it’s wasting time. Secondly, there’s the risk of the human factor (decisions on applications are made by people who may overlook something).
Genesis Casino offers bonuses for 4 first deposits:
- The First Deposit Bonus: 100% (up to $100) + 300 free spins per Starburst slot.
- The Second deposit bonus: 50% (up to $300).
- Third Deposit Bonus: 25% (up to $300).
- The Fourth Deposit Bonus: 25% (up to $300).
If in the first case no additional information is required, then to get the second, third and fourth bonuses, you need to enter the Genesis Casino promo code: WGEN2b WGEN3 and WGEN4, respectively.
For all bonuses an x40 wager is valid.
The casino regular bonuses are cash back 25% (up to $100) on Fridays and free spins on Mondays. Gifts are awarded to all players who have made deposits in the previous 4 days in a total amount of $50 for cashback and $10 for bets.
As for the wager, it’s the same as for the depository bonuses.
Genesis Casino tournaments are divided into 2 groups: weekly “voyages” with a fixed prize fund and progressive jackpot competitions from $750,000. In addition to cash wins, the winners can get a number of products: A Segway, video camera, VR glasses, etc.
Players club/loyalty program
The casino has its own private VIP-club. To become one of its members, you should send a request to the administration of Genesis Casino. The success of its consideration is determined by your gaming activity.
The participants of the VIP program have the following privileges: a personal manager, bright events (tournaments, live tables, bonuses), additional withdrawal methods, monthly prizes, birthday gifts.
Deposit and withdrawal of funds
At this casino, you can deposit your account with bank cards, electronic wallets and several types of payment systems. The minimum deposit is small: just 10 dollars. The money comes immediately, and the commission is possible only from the services: the operator doesn’t charge it.
It’s very convenient that in the casino the list of deposit options is the same as the list of withdrawal ones. It doesn’t create difficulties since the rules oblige the player to receive payment on those details that he entered during registration.
The platform supports 8 types of currencies: the Danish krone, the American/Canadian/New Zealand dollar, the euro, the Chinese Yuan, the Mexican peso, the Nigerian naira, the Norwegian/Swedish/Czech krone, the Russian ruble, the Romanian leu, the Turkish lira, the British pound, and the South African Rand.
At the moment, on the Internet, there are no reviews about the casino, as it’s quite young. Accordingly, it’s not possible yet to form an opinion on the pros and cons of this gambling joint.
However, we will track all changes and keep you informed.
Casino license and regulator
Genesis Global Limited is registered in up to three jurisdictions:
- The Malta Gaming Authority (no. C65325),
- The United Kingdom Gambling Commission (no. 000-045235-R-324169-007),
- Curacao (no.8048/JAZ2016-038) – for individual game operators.
For the first year of existence, it’s a very serious regulatory base. Therefore, we can conclude that the operator has a responsible approach to customer security issues.
Unfortunately, it’s currently impossible to verify the status of the license on the Curacao Government website (the validator is unavailable), but other regulators confirm that the provider has the right to carry out gambling activities.
As we mentioned above, there are no user comments about Genesis Casino. It should take some time since the creation of the casino so that one could form an idea about it.
All further updates we will post here, updating the review.
Complain about casinos
In case of dissatisfaction with the activities of Genesis Casino, you can contact their support (preferably by e-mail or feedback form, as it’s the official source; the chat is only suitable for resolving operational issues).
Your appeal will be sent to the appropriate department of customer support, where it will be considered for several hours or days depending on the complexity of the issue.
If the issue isn’t resolved at the company level, you can apply to the Malta Gaming Commission by filling out the form in the appropriate section of the casino site.
Casino support service
You can use a mobile phone (calls to the Maltese number 00356 27780065 are paid, so this type of connection is not suitable for everyone), e-mail (sending a direct request or leaving a request in the form of feedback) or online chat to contact Genesis Casino support. In the latter case, the answer will show up in a couple of minutes, but not all situations can be resolved in this way.
In addition, the most common questions are in the FAQ section, for ease of navigation in which tags and a search tab are available.
All the basic rules of interaction between the operator and the casino client are described in Terms 7 Conditions – the User Agreement, which you accept when registering on the site.
In this review, we will consider a few points that will demonstrate why it’s important to read the document before playing at this casino.
The operator strictly monitors the presence of two or more accounts with players, since the presence of a duplicate profile can only indicate the desire to deceive the system.
However, unlike most other gambling joints, Genesis Casino doesn’t just block the user account but also return the funds (albeit, charging the 0% commission) to the account.
Providing additional information
In order to prevent fraud, any casino requests confirmation of information. Genesis Casino has introduced an extended verification procedure, according to which the administration can contact you directly (perhaps even by phone) to ask a few questions.
If the operator has even the slightest suspicion, your account will be closed.
Also, to use your account, you must confirm your age (persons under 18 years of age are not allowed to play at the casino). For this purpose, one of the documents is usually requested: a passport, ID card (for EU members) or a driver’s license.
All actions performed by the owner of the profile who refused/couldn’t provide supporting information will be canceled, and the profile itself will be immediately closed.
If you are used to dropping active accounts to move to others, you definitely need to read the clause 6.1. of the User Agreement.
Any profile that has not been logged in for 12 months, becomes inactive, and, starting from 13 months ( in fact, from the end of the 12th, as the advance system operates), is subject to a monthly commission of 5%.
Of course, they will notify you in advance. The administration will send a letter with a reminder, which will be valid for 30 days from the moment of receipt by the client. If you don’t answer it, the operator will take measures to freeze your account.
Inactive accounts with insufficient balance to write off the commission will, in fact, be in arrears to Genesis Casino, since the necessary fees will be written off from the real money loan or bonuses in the account.
Responsibility for technical failures
In the event of a service failure, you assume responsibility for possible risks. This section is very inconvenient from the point of view of defending the interests of the player in a problem situation.
However, in the following paragraphs, there are mitigating conditions, which indicates that the provider respects its customers.
So, if there was a failure during the game, and funds were written off from the account, the administration will compensate for all the losses. When you close your account before the transfer, funds are sent to the MGA, from where the player can then withdraw them (of course, if he has all the supporting documentation).
Is Genesis Casino a scam?
In all respects, Genesis Casino appears to be a very convenient service. It offers a large selection of games, high-quality graphics, a mobile version, great ease of depositing and withdrawing funds, the availability of a sufficient number of language versions and access for citizens of most countries. All of this demonstrates the competence of the provider and its customer focus. Even the User Agreement is as loyal to the player as possible.
Of course, there are a number of shortcomings that spoil the entire picture a bit. For example, we can note mobile layout errors, big wagers, and the lack of some currencies.
Nevertheless, Genesis Casino is not a scam. On the contrary, it’s a project that is rapidly gaining momentum, and potentially capable of taking its place in the ranking of the top-notch casinos.
Internet users haven’t come up with a definite view of the operator yet. However, we have already found out that the casino is definitely worth our attention. The stylish design, a lot of games and bonuses, professional technical support – only these 3 points make us want to sit at the gaming table. However, it’s up to you to figure out whether it’s real to win there or not.Play now!