Golden Tiger Casino Review
100% (up to €100)
|Casino||Golden Tiger Casino|
|Website URL||https://www.gtcasino.com, https://www.gtcasino.co.uk|
|Headquarters||Apollo Entertainment Limited with Casino Rewards Group, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta|
|Support Types||Email, online chat, FAQ|
|Languages||English, German, French|
|Trading Platform||Apollo Entertainment Limited|
|No deposit bonus||No|
|Minimum 1st Deposit||10€|
|Bonus for 1st deposit||100% (up to €100)|
|Bonus for 2nd deposit||50% (up to €300)|
|Bonus for 3rd deposit||20% (up to €500)|
|Main BONUS||100% (up to €100)|
|Free demo-games||Open Demo|
|Regulation||International version - Kahnawake Gaming Commission (Canada), British version - United Kingdom Gambling Commission (no. 38620), Malta Gaming Authority (no. MGA/B2C/164/2008)|
|Software||Microgaming, Evolution Gaming|
|Games except slots||Blackjack, poker/video poker, roulette, jackpot, live|
|Deposit Methods||VISA/MasterCard, Euteller, Instant Bank Transfers, Skrill, Neteller, PaySafeCard, EcoPayz, Rapid|
|Withdrawal Methods||VISA/MasterCard, Euteller, Bank Transfer, Skrill, Neteller, EcoPayz|
|Time of withdrawal||1 to 10 days depending on the method|
|Limits for withdrawal||Min 50€ (100€ - for Swiss citizens), max 4000€/week|
|Account Currency||EUR, USD, CAD, GBP|
|US Traders Allowed|
|Prohibited countries||Not published|
|Security||SSL, Playcheck, eCOGRA, NCPG, GamblersAnonymous, GamStop, BeGambleAware, Net Nanny, CyberPatrol, Cybersitter, ODR, IBAS|
Golden Tiger Casino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Golden Tiger Casino: scam, fraud or fair casino?
- 6. Conclusion
Golden Tiger Casino is one of the first projects under the umbrella of Casino Rewards Group. Even today, the casino has a big fan base: the operator claims that it has around 10,000,000 users throughout the world. However, the resource does not look very presentable, and its functionality does not keep up with the times. With time, the users are becoming less fond of the club.
But is it safe to say that Golden Tiger Casino is a scam only because it is poorly elaborated? What if users are wrong to criticize the club, which simply requires an upgrade? We will try to understand it in this review.
Golden Tiger Casino is owned by Apollo Entertainment Limited, registered in Malta. We will not bore you with the legal details that we have already described when reviewing other clubs of this Group (Captain Cooks Casino, Grand Hotel Casino, Wintingo, Casino Action, etc.). Let’s just say that the reputation of the Group of Companies that owns this club is far from perfect, due to a large number of similar services that have entered the iGambling market over the past 20 years.
The platform is cross-browser, adapted to all modern screen resolutions, and supports 3 languages: English, German and French. There is an offline version for computers, but the mobile application has not been developed.
The technical aspect of the service is nice (perhaps, this is due to the practice of developing numerous Internet resources):
- Pages (even the product ones) load at a decent speed.
- There are no broken (dead) links.
- Graphics are good.
- The layout quality is great.
Security is traditionally provided by the anti-virus system and SSL encryption. In addition, the accounts are protected by a three-level program (the level is determined by the gaming activity of the client of Golden Tiger Casino):
- Basic – No extra protection.
- Medium – Bankruptcy insurance program is connected.
- High – The account is controlled by an independent expert and is separated from the company accounts.
In addition to the above, the anti-ludomania program (the ability to set betting limits and time spent at the casino) and access restrictions for minors (CyberPatrol, Cybersitter, Net Nanny) are implemented.
Online version of the casino
The official website of Golden Tiger Casino is designed in golden and red colors that match its name. Despite the old-fashioned design, it looks positive and creates a relaxing atmosphere with a slight shift towards Eastern philosophy.
The home page is quite concise and contains information about the operator (it is rather advertising than informative), its partners, services and policies. There is only a section containing promotional text without the game collection.
Only an authorized (registered) client can view the game library. However, there are limitations: first of all, territorial ones. Of course, the provider does not officially declare the presence of restrictions on certain products in various countries, but the game selections of players from different jurisdictions are different.
Golden Tiger Casino has a total of about 550 games. These are familiar slot machines, board and live games. Everything, except for “live” games, is available in the demo (test) mode.
For ease of navigation, the collection is divided not only into categories, but also into podcasts. For example, there are 3 of them in slots: “5 Drums”, “3 Drums” and “Progressive Slots” (jackpot).
Legal information is not available for users who have logged into the account. It is impossible to read the text that was presented on the home page. In fact, this is a separate service with its content. This is how all services of Casino Rewards Group of Companies, to which Golden Tiger Casino belongs, are built.
Golden Tiger Casino does not have a mobile version that can be installed on the phone. However, there is an adaptation to devices with small screens: smartphones/iPhones, tablets, iPads. In essence, this is the same website with a different resolution.
Therefore, it has slight differences from the desktop version, and they are primarily related to the layout (layout of elements). First, you can no longer view several games in a row, and you have to scroll one by one from top to bottom, which is not very convenient. Secondly, there is less text that occupies too much space on the screens of pocket devices.
Almost the entire collection, including live section, is optimized for mobile. The functionality is also completely identical to the desktop.
The only disadvantage of this format is the dependence on the Internet quality. Apart from that, it is difficult to find fault with it (of course, we are talking only about the usability, without taking into account design or choice of games).
Golden Tiger Casino is available in offline format for PC. The program is installed on stationary devices running Windows 7 or higher.
It is convenient due to its independence from the stable Internet connection (you can use the agent without Internet connection, which will be needed only for updating), security (you keep your personal details on your personal device, which cannot be accessed by commercial structures) and the ability to play even if the provider is blocked in a certain country (it is enough to download it once, for example, using a VPN program, after which it opens directly from the computer).
And yet this version has its disadvantages. The most important one is binding to a specific geographic point, whereas the mobile format allows you to use the service on the go from anywhere in the world (we are talking about an offline mobile format).
Therefore, not so many modern operators invest in the development of a PC agent.
The Live Zone of Tiger Casino offers 59 events from Evolution Gaming: Poker (three-card, Hold’em, Caribbean), Baccarat, Roulette (including Immersive, American and Automatic varieties), Blackjack, Wheel of Fortune/Money Wheel and Football (“High Card”).
Both beginners and high rollers can try luck here. The betting limits in standard games are very modest: the minimum limits range from €0.10 to €1. But VIP-games require serious investments: there are tables with a budget of €50 or more.
The lobby can be recognized by those who have already used such services as Casino Action, Grand Mondial, Blackjack Ballroom and the like: games section, sound settings and online recording, statistics of moves and operations, FAQ and live chat. There is also a very convenient option to add a table to the list of active games, so that you can play several games at once, switching between them at the right time.
As it always works with Evolution Gaming, the graphics are gorgeous, nothing freezes or “crashes”.
Perhaps the live sector (or as it is called by the operator – “Interactive Casino”) evokes more positive emotions than all other areas of the club combined.
Presented game developers
Casino Rewards Group cooperates with only two game developers: Microgaming, which is famous for its slots, and Evolution Gaming, the leader in live games industry. We would take it to be a commitment to traditions, if it was not for the absence of upgrades in the product range.
The above studios are constantly releasing something new, but the provider is in no hurry to expand its collection. Meanwhile, such a limited choice affects the company’s reputation, its competitiveness in the market. It seems that the Group of Companies simply does not want to invest in projects, stamping standard services and simply attracting the audience with the large number of platforms.
Registration with Golden Tiger Casino is a standard completion of the form consisting of several fields, including personal details about the client, generation of a login and password, as well as acceptance of policies and choice of one of four currencies.
It should be noted that at this stage the operator will not verify the accuracy of the specified information (there are no compliance verification filters, for example, a mobile number is not verified by the operator’s code). However, you won’t be able to edit these details in your personal account (to do this, you need to contact the support service), and when you send an application for an adjustment, they will ask you many questions.
The personal account contains 5 standard sections:
- Games – a complete collection that can be viewed only by the registered user.
- Promotions – promotional offers from the operator.
- Banking – deposit/withdrawal services with transaction history.
- Profile – setting limits, changing password and general information about account balance.
- Help – communication with the support service and FAQ.
In fact, this is a fully functional application, only in the online format. Plus, using the personal account, you cannot view the information on the home page of the website: a description of the games, legal and licensing information, links to partners, etc. To read this information, you will have to leave your account.
The bonus policy of Golden Tiger Casino does not provide any non-deposit bonuses, free spins or regular promotions. It is focused on active users who make a lot of deposits. Therefore, the club has a big start package and implements the loyalty program of Casino Rewards.
But first things first.
The start package (welcome offer) of Golden Tiger Casino comprises a cashback bonus for the first 5 deposits:
- First deposit bonus: 100% (up to €100). To activate it, you need to contact the support service within a week from the moment of registration. In addition, it is not combined with other promotions and is not valid if you already have an active start package at another club of the Group.
- Second deposit bonus: 50% (up to €300). It is activated after the conditions of the first stage are fulfilled.
- Third deposit bonus: 20% (up to €500).
- Fourth deposit bonus: 30% (up to €500).
- Fifth deposit bonus: 100% (up to €100).
The first deposit is wagered 60 times, and the next deposits are wagered 30 times. Golden Tiger Casino does not support promotional codes.
Golden Tiger Casino holds 10-15 tournaments per week with a total prize pool of up to 13.8 million euros. To participate, you must have a minimum deposit on your balance.
The more you win on slots (and competitions are held on certain machines), the higher your rating and the chances of getting the main prize.
Club of players/Loyalty program
VIP program of Golden Tiger Casino is managed by Casino Rewards. It is based on the principle of accumulating loyalty points, which can later be exchanged for chips used for betting at the same casino. It is something like a cashback, but in the ratio of 100 to 1 (1 unit of game currency is given for 100 points).
Furthermore, points determine the development of gamblers and their status in the program. The higher it is, the more privileges are provided: a personal manager, one-time and regular funds credited to the account, access to VIP events (first of all in the live sector), and much more. There are a total of 6 levels, but it is very difficult to “reach a peak”.
Replenishment and withdrawal of funds
You can make a deposit (the minimum deposit amount at Golden Tiger Casino is only €10) by all traditional methods: banking (transfer to the account or via application), wallet or international payment system.
Only 4 types of conventional units are connected: euro, American and Canadian dollar, British pound sterling. Therefore, residents of countries where this currency is not applicable will have to pay the club a conversion fee. It is fixed and amounts to 2.5% to cover exchange fluctuations.
The funds arrive instantly – unlike withdrawal transactions, where you may have to wait up to 2 weeks: 1-2 days to carry out mandatory verification (operator’s condition) plus the transaction itself, which, depending on the payment method, requires from 1 to 10 calendar days.
Here the limits are stricter, especially for Swiss citizens who must have at least 100 euros on their accounts to withdraw funds. For all others, the minimum is 50 euros. Almost all the methods used for depositing are supported.
Complaints about withdrawal
There are almost no comments about Golden Tiger Casino (as is the case with many other projects of Casino Rewards Group). However, those few available mostly contain compliments to the club.
And yet there are reasons for discontent. One of them is the time frames of processing withdrawal requests, which are sometimes violated, and the technical support sometimes does not respond, making players more nervous.
As for the decisions themselves, they are mainly made in favor of the player (judging by the comments of users, there are no unreasonable refusals to withdraw funds).
License and regulator of the casino
Casino Rewards Group traditionally receives licenses for its projects in three jurisdictions, and Golden Tiger Casino is no exception.
The international version of the website is licensed by the Kahnawake Gaming Commission (Canada), and the British one is regulated by the United Kingdom Gambling Commission (registration number – 38620) and the Malta Gaming Authority (no. MGA/B2C/164/2008)
Coupled with the results of eCOGRA software testing, this gives a 100% guarantee that the operator’s practices are legal and all of its products are official (for example, the MGA is very scrupulous about everything).
Complaints against the casino
In their comments on Golden Tiger Casino, gamblers criticize the bonus program offered by the club. And to be specific, a welcome offer. It is too difficult to wager the standard 100% cashback 60 times. You have to try very hard to wager even the minimum deposit of €10 with 5 euro bets (and this is the maximum for wagering bonus funds), bringing the balance to the required €600.
Moreover, users criticize the design and poor game collection of the club, but such comments are not numerous. Still, we could not ignore them.
Where to complain against the casino
It is possible to file a complaint against the club according to the standard procedure (it is described in the Terms and Conditions). The first thing to do is to write to the support service managers.
First, your request will be considered by the manager, who will offer the decision. If it does not suit you, then the management of the department is the next instance.
This answer is already considered final within the company, after which you should leave a request on the website of one of the regulators (depending on your country of registration, this could be the MGA, United Kingdom Gambling Commission or Kahnawake Gaming Commission) or a human rights organization (eCOGRA, ODR, IBAS, NCPG and the like).
In any case, you should keep in mind that:
- If you want your complaint to be reviewed, it should not contradict the laws and regulations of the club (you can verify this by reading the casino policies).
- While your complaint is being handled, your account may be frozen to ensure that the history of transactions and game actions is clear.
Casino support service
The client support service of Golden Tiger Casino works in a 24/7/365 format and speaks three languages: English, German and French. This is quite enough to reach an understanding with clients from most European countries (they are the main focus for the operator).
There are 2 communication methods: e-mail (firstname.lastname@example.org) and live chat.
If you want to search for the answer by yourself or cannot communicate with managers (for example, because of a language barrier), you can refer to the FAQ (“Frequently Asked Questions”) or the Terms & Conditions.
Terms and Conditions
The Terms and Conditions are a policy that determines the nature of the legal relationship between gamblers and casino owners. The Terms and Conditions give solutions to many controversial situations. That is why you should read this document before you start playing (so as not to lose the bet, the winnings or even the account).
Here we will consider several provisions that we believe are important and will help to avoid difficulties.
Golden Tiger Casino does not accept registration nor gaming activity by persons under the age of 18.
If you fail to confirm your age, your bets will be canceled and payments will be withheld. This provision goes against the traditional policy when funds are returned to the account from which they were transferred to the operator.
Moreover, at the request of the administration, each user must provide proof of identity. This is necessary to minimize the possibility of creating duplicate accounts, as well as to protect the website from fraudsters.
The list of verification documents (more precisely, their certified copies) includes:
- A bank card/personal page of the payment system clearly showing the name (and it must match the one specified in the casino profile) and data on the transaction performed in favor of the casino. This is a confirmation that it was you who made the deposit and manage the account.
- Certificate (driver’s license, passport, ID card – if you are a citizen of an EU member state).
- Confirmation of residence (utility bill, bank statement, etc.) not older than 3 months at the time of submission.
- Any other documents required for verification.
And to check e-mail, the operator sends a letter to which you must respond. Of course, everything is confidential.
Inactive (dormant) account
If you have not logged in to your account within 60 days, it will become inactive. In this case, all funds on the balance are transferred for the provider’s custody (in order to avoid theft). After activating the profile, the owner will be able to return them if he/she successfully passes the previously described verification procedure.
Account suspension and closure
Golden Tiger Casino may at any time and “for any reason” (in other words – without giving any reason) freeze or permanently suspend your account. First of all – if you are suspected of fraud. Such categoricalness is necessary for operational decision-making, without dealing with bureaucratic issues.
Any requested funds can be withdrawn only to the name specified during registration. If the bank card/payment system belongs to another person, the withdrawal will not be made. Moreover: you can be blocked.
Furthermore, a withdrawal method is also important, as the funds must be withdrawn with the same method used for depositing.
The operator is not obliged to compensate for the losses (damages) incurred by the gambler as a result of software failures, Internet network disruptions, problems with website/application or devices. Refunds are made at the discretion of the casino owners.
Golden Tiger Casino: scam, fraud or fair casino?
To sum up, we should note that Golden Tiger Casino is not the worst product of the Maltese operator. It offers a good selection of games (albeit only from several developers), a serious legal basis (there are not only the names of the regulators, but also the corresponding links, loyal Terms and Conditions) and a package of languages.
However, it seems to us that everything is ruined by the old design and the lack of progress.
Still, Golden Tiger Casino is not a scam. The service is quite capable of demonstrating it. The operator just needs to modernize, polish and upgrade its product.
Is it possible to win at Golden Tiger Casino? In our opinion, yes, it is. We only recommend not using the start package and not expecting to get large sums immediately.
We will give the casino 6 points out of 10: it falls short of a solid seven because of the controversial reputation and the functionality, design, and even the presentation that are identical to other clubs of the Group.Play now!