Grand Mondial Casino Review

Grand Mondial Casino
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Overview

Grand Mondial is a casino with a nice design and a modest collection of a little over 550 titles. This product of Casino Rewards Group was in the origin of the Group of Companies. It also looks like all other products of this Group, but its old-fashionedness is less obvious.

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Details

Casino Grand Mondial Casino
Website URL https://www.grandmondial.eu, https://www.grandmondial.co.uk
Founded 2005
Headquarters Apollo Entertainment Limited with Casino Rewards Group, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta
Support Number -
Support Types Email, online chat, FAQ
Languages English, German, French
Trading Platform Apollo Entertainment Limited
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit 150 free spins of €0.25 per Mega Moolah Progressive Slot
Bonus for 2nd deposit 100% (до 250€)
Bonus for 3rd deposit No
Main BONUS 100% (до 250€)
RTP 96.17%
Free demo-games Open Demo
Regulated Yes
Regulation International version - Kahnawake Gaming Commission (Canada), British version - United Kingdom Gambling Commission (no. 38620), Malta Gaming Authority (MGA/B2C/164/2008)
Software Microgaming, Evolution Gaming
Games count 550+
Games except slots Blackjack, poker/video poker, roulette, jackpot, live
Deposit Methods VISA/MasterCard, Euteller, Instant Bank Transfers, eCheck, Instadebit, Skrill, Neteller, PaySafeCard, EcoPayz, PayPal, Rapid
Withdrawal Methods VISA/MasterCard, Euteller, Bank Transfer, Skrill, Neteller, eCheck, Instadebit, EcoPayz
Time of withdrawal 1 to 10 days depending on the method
Limits for withdrawal Min 50€ (100€ - for Switzerland), max 4000€/week
Account Currency EUR, USD, CAD, GBP
US Traders Allowed No
Prohibited countries Germany, Belgium, Iran, Iraq, North and South Korea, Italy, Spain, the United States and its territories, the Lao People’s Democratic Republic, France, Sweden, etc.
Mobile version Yes
Security SSL, eCOGRA, NCPG, ODR, ADR, GamblersAnonymous, GamStop, BeGambleAware, Net Nanny, CyberPatrol, Cybersitter
Overall Score 7/10

Grand Mondial Casino Full Review

Grand Mondial is a casino with a nice design and a modest collection of a little over 550 titles. This product of Casino Rewards Group was in the origin of the Group of Companies. It also looks like all other products of this Group, but its old-fashionedness is less obvious.

So is Grand Mondial Casino a scam or a worthy product of the infamous operator? Let’s carefully consider everything and try to understand.

Grand Mondial Casino-review

Casino platform

Grand Mondial Casino is owned by Apollo Entertainment Limited, a Maltese company that is part of Casino Rewards Group. The operator is known for such projects as Casino Action, Grand Hotel Casino and Wintingo.

Moreover, the legal address of the organization indicates its relationship with the well-known Bayton Ltd. & Baytree Ltd, which was subject to numerous unpleasant rumors.

The platform itself is quite functioning. Games do not freeze or “crash”, all the necessary modules are connected (a large selection of payment services, several language packages). In addition, there is an offline PC-agent and mobile adaptation: the website opens well from any device.

Security of client funds is provided by a three-level security system. Furthermore, additional options can be connected if, of course, the level of the user allows it (it depends on the gaming activity):

  • Basic – No extra protection.
  • Medium – Bankruptcy insurance is connected.
  • High – The client’s account is separated from the company’s accounts and is controlled by an expert organization.

Grand Mondial Casino-platform

In addition, all transactions are carried out using a secure 128-bit SSL protocol, which makes it possible to encrypt all account information and thereby protect it.

The casino collaborates with the National Council on Problem Gaming (NCPG) and several human rights organizations, implements programs for combating ludomania and restricting access to gambling entertainments for minors.

Online version of the casino

The official website of Grand Mondial Casino, despite certain old-fashionedness, looks nice and elaborate. Perhaps this is due to that the club is designed in pleasant yellow and brown colors.

The home page contains only promotional information. The most important details are included in the footer: license numbers, names of regulators, a list of connected payment services and links to policies.

Grand Mondial Casino-online version

The game collection, comprising a little over 550 products, is also not displayed – it is available only after logging into the personal account/registering.

Grand Mondial Casino offers its clients traditional Microgaming slots, board games (Blackjack, Baccarat, Poker, Roulette), as well as a selection of progressive jackpot and live entertainments. Almost everything is available in demo mode.

An authorized user sees the game library, divided into categories based on product characteristics: “5 Drums”, “3 Drums”, “Progressive Slots”, etc. The selection depends on the availability of products in a particular country.

Grand Mondial Casino-online version

Pages load quite quickly. No layout errors and broken links are observed. In other words, from a technical point of view, it is hard to find fault with a resource.

Grand Mondial Casino is available in 3 languages: English, German and French.

Mobile version

Grand Mondial Casino has no offline mobile version. The user can use only a mobile adaptation of the official website. In this case, you can log in to your personal account using a valid login and password (otherwise you will be accused of creating a duplicate account, which is considered fraud and is punished with blocking).

The casino game collection is fully optimized for devices with a small screen resolution. In addition, the layout (layout of elements) takes into account the features of smartphones and tablets, so it is quite convenient to use the website.

There are no functional differences between the Grand Mondial Mobile and the desktop in terms of their functionality.

In general, it is quite a user-friendly version.

Grand Mondial Casino-mobile version

Downloadable version

When launching the project, the operator developed a PC-agent. It is adapted to stationary devices running Windows 7 (32/64-bit) or higher.

The agent is installed in the root folders of the computer and works autonomously, without Internet connection. The advantages of this format are not only independence from the provider’s blocking and signal interruptions, but also higher security of personal data entered not in a shared network (albeit protected), but on a personal machine.

However, almost all modern institutions have abandoned this format because of its dependence on a particular location. After all, it does not allow you to use the service on the go and from different devices, simply by entering a login and password.

Live casino

Live Zone of Grand Mondial Casino includes 60 events from Evolution Gaming:

  • 12 variations of Roulette (American, French, Immersive, Automatic, etc.).
  • 8 types of Baccarat.
  • Wheel of Fortune or Money Wheel.
  • 33 variations of Blackjack (Standard and VIP).
  • Football (“High Card”).
  • Poker (Hold’em, Caribbean and Three Card).

The lower betting limits are quite modest: for example, you can play Roulette with 10 eurocents and Blackjack (of course, if this is not a VIP table) – with €0.50. There are also exclusive events for members of the casino loyalty program.

Grand Mondial Casino-live

The lobby is standard: several options (volume control, display settings, live stream recording), the function of adding a table to the list of active games, so that you can play several games at once, as well as personalized FAQ and statistics.

A live chat enables communication between dealers and other gamblers. Communication is primarily in English.

Grand Mondial Casino-live

Presented game developers

As always, Casino Rewards Group cooperates only with Microgaming and Evolution Gaming. And if before we could think that it was the commitment to traditions, now it looks like an unwillingness to invest time and energy in the development of the project. After all, the operator does not solve other problems that make the casino look like an old-fashioned resource.

Of course, the above-mentioned software developers inspire respect of players from all over the world, but the modern audience gets bored easily with familiar games and constantly needs something new.

Therefore, this attitude to the service is not very good for its competitiveness.

Personal account

Registration with Grand Mondial Casino is very quick: the whole process hardly takes more than 1 minute. You just need to complete a short form with your personal details (full name, actual address with index, date of birth in the DD/MM/YY format, contact telephone number and e-mail), choose the currency and accept the terms of use (18+ policy, Terms and Conditions).

Moreover, there are no filters, so you can enter any, even absurd information. However, we recommend that you indicate your real personal details, because once you log in to your personal account, you won’t be able to change anything without contacting the client support service. And if you fail to do this, they can block you for breaking the rules.

Grand Mondial Casino-register

The personal account at the casino is very concise. It has only 5 sections, and one of them is the game collection, which, as we know, is available only to authorized users. The remaining four are replenishment/withdrawal services along with history, help (connection with the support service), profile (account summary, setting game limits and password reset), as well as connected bonuses.

The remaining website content (license numbers, links to regulators and partners, payment information, etc.) is hidden and appears only after you log out of the account.

All of this is very inconvenient, because you have to choose between playing and studying the information.

Grand Mondial Casino-register

Bonus policy

Traditionally for all the services of the Group of Companies, the club’s bonus program is focused on numerous deposits. That is why Grand Mondial Casino does not provide non-deposit bonuses, promotional codes or regular promotions. On the plus side, it offers a start package, a good selection of tournaments and a loyalty policy.

Let’s talk about each of the offers separately.

Deposit bonuses

The welcome offer from Grand Mondial Casino comprises a bonus in the form of free spins and cashback for the first few deposits of at least10 euros.

The first deposit bonus includes 150 free spins of €0.25 per Mega Moolah Progressive Slot. In essence, you simply receive €37.5 (this amount is obtained by multiplying 150 by 0.25), which you spend for betting. But if you exceed the limit (for example, by placing €0.5 at once), the bonus funds will simply become void and will be deducted from your personal funds. There is also quite a severe wager of x60, which is familiar to the clients of Casino Rewards Group. By the way, many clients are unhappy with it.

One more thing about the use of the start package is that it is single for all the clubs of the Group of Companies, and it is prohibited to connect it several times.

The second deposit bonus is a standard 100% cashback (maximum €250) with a more loyal wager: x30.

As mentioned above, Grand Mondial Casino does not offer any promotional codes for any of these promotions.

Grand Mondial Casino-deposit bonuses

Tournaments

The selection of Grand Mondial Casino tournaments includes 10-15 weekly updated events, the total prize pool of which reaches 14 million euros.

The betting limits are minimal, and you can get into the winners rating by betting and winning on specific slots. However, there are a lot of participants, so you have to try hard to get to the top of the tournament bracket.

Club of players/Loyalty program

The loyalty program of Grand Mondial Casino is built on the principle of an accumulative system (this is the familiar Casino Rewards Loyalty Program, which is available at all the clubs that are part of the Group of Companies).

By betting, depositing and winning tournaments, the user earns bonus points. They are also called loyalty points, points or LPs.

Points perform 2 functions:

  • They help to increase the gambler’s level in the program, providing special privileges: access to VIP-events of the live casino, 24/7 personal communication channel with the technical support, birthday gifts, one-time/regular account replenishment, and much more.
  • They can be converted into game chips for betting – you need to accumulate at least 1,000 points to exchange them at the rate of 100 LP: €1.

You need to use loyalty points within 60 days from the moment of crediting. Otherwise they will become void.

Grand Mondial Casino-loyalty program

Replenishment and withdrawal of funds

Grand Mondial Casino offers many depositing methods: unlike other clubs of the Group of Companies, the list of services contains not only bank cards/transfers and payment systems, but also vouchers, mobile banking, and electronic cheques.

Grand Mondial Casino-deposit

The funds arrive instantly, but the operator notes two possible fees that can be charged for a transaction:

  • 5% for currency conversion, if none of the conventional units presented at the casino is applicable in your country.
  • Fees for third-party resources, which are beyond the operator’s control.

The minimum deposit is only 10 euros. As for withdrawal, you will have to accumulate at least 50 (or 100, if you are a resident/citizen of Switzerland). In addition, before approving your withdrawal request, the administration will ask you to provide a number of documents in order to verify your identity and prevent the transfer of funds to the account of fraudsters who simply have access to your account

There are also additional requirements introduced for security purposes (we have described them in detail in the “Terms and Conditions” section of this review).

Complaints about withdrawal

There are not many comments about Grand Mondial Casino on the Web. The majority of users speak well of the club. And yet there are a number of points that make gamblers unhappy.

When it comes to financial issues, this is a verification procedure. According to many users, it is unreasonably long, especially when the account owner has already passed it many times.

Nevertheless, according to the players, the funds can be withdrawn: the club does not deceive clients.

License and regulator of the casino

Casino Rewards Group has obtained gambling licenses in three jurisdictions, each of which regulates a particular resource:

  • International website is regulated by the Kahnawake Gaming Commission (Canada) – the regulator usually does not publish information about license numbers.
  • British website is regulated by the United Kingdom Gambling Commission (no. 38620) and Malta Gaming Authority (MGA/B2C/164/2008)

All of these are serious supervision authorities that have a good reputation among the players and experts of the iGambling industry. Therefore, there is no doubt about the legality of Grand Mondial Casino.

Complaints against the casino

In their comments, users of Grand Mondial Casino note the poverty of the game collection. It is of no interest for an experienced player, since most products are simply obsolete.

In addition, visitors of the forum complain about the start package, which they have to disconnect to win at least something. After all, it is almost impossible to fulfill the conditions of the first promotion, and non-wagered funds are deducted primarily from the personal funds of the account owner.

When it comes to the ratio of positive and negative comments about Grand Mondial Casino, it is 60 to 40, respectively.

Where to complain against the casino

Filing of claims is one of the standard policies of Grand Mondial Casino, described in the Fair Play section. It includes 3 steps, performed in a fixed sequence (that is, it is impossible to proceed to the next step without completing the previous one):

  • Step 1 – appeal to the support service (via live chat, e-mail). At this stage, the manager will consider your letter and offer a solution.
  • Step 2 – sending the complaint to the head of the support service at complaints@crhelpdesk.com (if the response of the manager did not satisfy you). It is considered no more than 8 weeks as from the confirmation of its receipt (usually received within 24 hours). This verdict is final at the casino level.
  • Step 3 – sending a complaint against the casino to the regulator or expert organizations (eCOGRA, ADR, ODR, IBAS, etc. – is selected taking into account the country of residence of the gambler).

But before proceeding to the above actions, we recommend that you carefully study the rules of the club, to be sure that your requirements do not contradict them.

In addition, you should know that when handling your complaint, the administration of Grand Mondial Casino has the right to freeze your account and reject all the withdrawal requests or bets.

Casino support service

There are two channels for communication with the client support service of Grand Mondial Casino: e-mail support@crhelpdesk.com and live chat. Both of them work around-the-clock and seven days a week.

Grand Mondial Casino-support service

Employees know several European languages, so players from Russia and the CIS, who, by the way, are authorized to register with the club, will have to use an online translator. But as practice shows, difficulties of understanding still arise.

Therefore, if your question is not too complex, we recommend using the FAQ section and reading the Terms and Conditions (they contain a lot of information regarding the service).

Terms and Conditions

Terms & Conditions (User Agreement) are a policy that regulates the legal relationship between the player and the casino. The document contains a lot of information, including the interpretation of controversial situations, so it should be read by all people who do not want to risk their bets, winnings and even an account. As a matter of fact, many complaints against the casino result from ignorance of the rules.

In this review, we will examine several provisions that we believe are the most important.

Access of minors

Persons under the age of majority are not authorised to register or play at Grand Mondial Casino. That is why the casino regularly verifies the age of users, requesting documents to confirm that the user has reached the age of 18 (19 – in certain countries).

Grand Mondial Casino-terms of use

In case of a violation of this condition, the gambler’s account will be confiscated, and all bets and winnings will be canceled.

Grand Mondial Casino-terms of use

Verification procedure

The operator may also ask you to confirm your identity. This is necessary to prevent the creation of duplicate accounts by the same players.

Grand Mondial Casino-verification

You will need to provide the certified copies of  the following documents:

  • A bank card or other means of payment showing your name, which must be the same as the one indicated in the form, and the details confirming the deposit transaction.
  • Identity documents (passport/ID-card/driver’s license).
  • Documents indicating the address of residence, no older than 3 months at the time of submission (utility bill, bank statement, etc.).

Grand Mondial Casino-verification

Another step of the verification procedure is the verification of the e-mail address. For this purpose, the account owner will receive a confidential letter with instructions. The administration notes that the user is responsible for the correctness and accuracy of the data, so if the address (or any other profile information) turns out to be incorrect, this can be considered as a desire to mislead the casino.

Grand Mondial Casino-verification

Website errors

Grand Mondial Casino is not responsible for losses/potential losses incurred as a result of incorrect interpretation of information posted on the website, as well as due to the resource failures.

Grand Mondial Casino-website errors

“Dormant” account

If you have not used your account for 60 days or more, it is considered inactive (“dormant”), and the current balance of the profile is transferred for the custody of the provider (in order to avoid theft). If the player decides to restore the account, he/she will be able to return the funds by confirming his/her identity, as described above.

Grand Mondial Casino-dormant account

Withdrawal conditions

When withdrawing funds, you must choose the same method that was used for depositing.

Grand Mondial Casino-withdrawal conditions

Moreover, if you withdraw funds by wire transfer or cheque, they will only be payable to the name that was used during registration (that is, it must be indicated on the card or in a payment account).

Grand Mondial Casino-withdrawal conditions

When converting into another currency (this happens when the country of residence/registration of the player does not support any of the conventional units offered by the club), a fixed 2.5% fee will be charged in order to cover the possible costs of the club related to the exchange rate fluctuations.

Grand Mondial Casino-withdrawal conditions

Grand Mondial Casino: scam, fraud or fair casino?

Although the casino is contrary to the spirit of the time, it has shown itself off well. Such things as the technical component, a set of services, as well as the legal and licensing base are well elaborated here. The impression is spoiled only by an old-fashioned design, monotonous and rigid bonus program (but it is standard for all clubs under the umbrella of Casino Rewards), as well as a modest choice of games.

Still, Grand Mondial Casino is not a scam, but quite a good product that just needs to be modernized.

Conclusion

Of course, we don’t know whether it is possible to win a large amount at Grand Mondial Casino. But we are almost sure that the beginners will spend many pleasant hours at the club. This casino, designed in the spirit of old times with the atmosphere of the 90s in the air, is still able to interest users.

We will give it 7 points out of 10 for decent behavior towards clients, harmonious legal framework and convenient functionality.

 

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