Guts Review

Guts
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Overview

Guts Casino is a modern award-winning European establishment. The operator is distinguished by combining a casino, a poker room and a bookmaker’s office within a single site, as well as by its healthy attitude towards users.

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Details

Casino Guts
Website URL https://www.guts.com/
Founded 2013
Headquarters MT SecureTrade Limited, GiG Beach, Triq Id-Dragunara, St Julians, STJ 3148, Malta
Support Number 0808 8020 133 (International)
Support Types Phone, e-mail, FAQ, online chat
Languages German, English, Finnish, Norwegian, Swedish, New Zealand
Casino Platform MT SecureTrade Limited
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 100€) + 50 free spins (10x5 days) per Vikings slot
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 100€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (тno. C56545), United Kingdom Gambling Commission (no. 038575), Curacao eGaming – Master License N.V. SecureTrade (no. 1668/JAZ)
Software NetEnt, Play’n’GO, Quickspin, NYX Gaming, Pragmatic Play, Nolimit City, Microgaming, Red Tiger, Yggdrasil, Green Tube, Scientific Games, Betsoft, Edict, Genii, iSOFT Bet, Thunderkick, Spigo, Evolution Gaming, Gig Games
Games count 1600+
Games except slots Poker, roulette, blackjack, baccarat, bingo, scratch, craps, monopoly, Hi-lo, live, 3D-games
Deposit Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard, EcoPayz, Zimpler, Euteller
Withdrawal Methods Bank Transfer, VISA/MasterCard, Skrill, Neteller, PaySafeCard, EcoPayz, Zimpler, Euteller
Time of withdrawal 1-3 business days - bank transfers/cards, during the day - E-wallets
Limits for withdrawal Min 10€
Account Currency EUR, USD, GBP, NOK, SEK, CAD, NZD
US Traders Allowed No
Prohibited countries American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, US Virgin Islands and Britain, Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium , Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands , Central African Republic, Chad, China, Rho Island Kocos (Killing) Islands, Comoros, Congo (Democratic Republic), Cook Islands, Costa Rica, Ivory Coast, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, Southern French Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea; , Haiti, Heard Island, Holland, Honduras, Hong Kong, Hungary, And Diya, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports are prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, North Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Madagascar , Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Fi Ippina, Pitciern, Poland, Portugal, Reunion, Romania, Rwanda, Saint-Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint -Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, St. Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Spitsbergen and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic), Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Small remote islands of the USA, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Mobile application Yes
Mobile version Yes
Security SSL, GamStop, BeGambleAware, GamCare, Gam-Anon, CyberPatrol, Net Nanny, Content Watch
Overall Score 8/10

Guts Full Review

Guts Casino is a modern award-winning European establishment. The operator is distinguished by combining a casino, a poker room and a bookmaker’s office within a single site, as well as by its healthy attitude towards users.

What will this service turn out to be? Is Guts Casino a scam or a serious project that warrants its name (the word “guts” translated from English means “willpower”, “character”)? We will carefully examine all the information to sort it out.

Guts Casino-review

Casino platform

The platform was launched on the iGambling market in 2013. The project is managed by MT SecureTrade Limited, which already owns many popular establishments: Dunder, about which we have already written in our review, Dreamz, Omni, etc. (around 20 establishments in total).

The service is focused on the European users and supports 6 main languages: English, German, New Zealand, Swedish, Finnish and Norwegian. The majority of countries are banned by the operator: in fact, residents of only a few dozen regions can play Guts.

In addition to the online version, the casino operates in a mobile format that can be downloaded to a personal device. The casino doesn’t have a PC-agent.

The service functionality is quite convenient, without “freezes” and error pages. The games are loaded practically without failures. According to users, it is convenient and interesting to play.

In general, the project is well-designed. This is not surprising, considering that it is not the first project for MT SecureTrade Limited.

Online version of the casino

The official website of the casino has a sports-themed design: bright red tones of design elements on a dark gray background, a concise menu, a matching identity.

All the information is systematized and summarized in several sections, which makes the main page look capacious and convenient for navigation.

The resource includes several sections, depending on the nature of entertainments: Casino, Live Casino, Sports and Poker. There are also separate blocks with achievements, promos and navigation services.

The game lobby is divided into categories according to the same principle: the user can see a collection of slots, board games and jackpot games in a traditional casino, as well as a set of Roulette, Blackjack and Baccarat games in the live zone. The games can be filtered by popularity, provider, and name. Traditionally, there is a search box if you need to find some specific title.

Guts Casino-online version

As a result, we get a convenient catalogue that is easy to navigate, despite the large selection (the casino offers over 1,600 entertainments).

A particular feature of Guts Casino is the presence of 3D-games, which are not very common. Like all the rest, except for the live version, they are available in free (demo) mode.

Legal and contact information can be found in the website footer. There are links to licensing authorities and partner organizations involved in the protection of user rights. There is an online chat and FAQ section.

Mobile version

Guts Casino Mobile can be downloaded from Google Play and iTunes; however, this process is very difficult for users from Russia, as the casino has long been blocked by Roskomnadzor regardless of its formats.

Apart from this, we have not found any serious flaws in the mobile offline version: it contains the same set of games and provides similar functionality (language package, replenishment/withdrawal methods, bonuses, limits, etc.).

The application is adapted to devices with such operating systems as Android, Windows and iOS. Layout is well-designed and does not “fall apart” at different screen resolutions.

Guts Casino-mobile app

Downloadable version

As mentioned above, Guts does not have a PC-agent. This is primarily due to the current tendency of switching to mobile formats, which make it possible to use services outside, without the need to be attached to a physical location.

However, offline PC version has its own advantages, which are not yet available to the mobile versions. For example, it is a chance to safely enter your data. When you fill in the registration form on the website, you risk that your data can be intercepted by a third party, despite the presence of an antivirus. The mobile device is also not protected from interception. Nowadays, a computer is the only device that solves the problem of protecting personal information.

Live casino

Guts live games are developed by Evolution Gaming. This is a well-known software developer that not only maintains the quality of products at the proper level, but also constantly surprises players with something new.

In total, the casino’s catalogue of “live” products contains 71 titles: few of the operators can boast of such a selection.

Guts Casino-live dealers

Game limits vary and depend on the game type: for example, for Baccarat they range from 1 to 1000 euros, and for Poker they reach 10,000 euros.

It is interesting to note that Guts Live has the croupiers of various nationalities: in most cases, the casinos of this type have only European dealers. All the employees are competent and able to answer any questions that arise. For this purpose, an online chat is available in each hall (mostly in English).

There are also sound, resolution and color settings.

Presented game developers

As usual, MT SecureTrade Limited cooperates with a small circle of proven developers (NetEnt, Evolution Gaming, Play’n’GO, Quickspin, Microgaming, Red Tiger, Yggdrasil, etc.), choosing new products of reputable corporations over the content produced by unknown companies.

This policy has the right to exist, but we believe that it is necessary to develop the partner line for creating healthy competition between developers and, as a result, creating unique products. Users are already showing interest in the software of young Asian companies, and large European casinos tend to choose them.

Personal account

Registration with Guts Casino comprises 3 steps: generation of a username and password (including the postal address for confirmation), entry of personal data (name, gender, date of birth) and a mobile telephone confirmation (4-digit verification code will arrive). In this respect, no limitations are imposed on the citizens of the Russian Federation and the CIS, and the verification message reaches the addressee without any problems.

Guts Casino-register

Upon successful verification, the user gets access to his/her personal account (profile).

Guts client profile contains 5 tabs:

  • Wallet (Balance – current balance, Deposit – deposit history, Withdrawal – withdrawal history).
  • Account Settings (Personal Details – personal information, Marketing Preferences – newsletter subscription, Change Password – password reset, Change E-mail – change of email address, Identify Verifications – profile confirmation).
  • Transactions (Account Statement – account general status, Game Transactions – game crediting/debiting, Poker Transactions – transactions performed in Poker).
  • Bonus (Current Bonuses – available bonuses, Bonus History).
  • Play Safe (Set Limits – setting game limits: for the session time, bet; Take a Break – setting the period for which you want to take a break from the game).

Guts Casino-register profile

In order to go to the game lobby and back, you need to click on the Guts logotype and user icon, respectively.

Bonus policy

The bonus program of the casino is divided into the same 4 categories as the website menu: Casino, Live Casino, Poker and Sports. It is designed to stimulate user’s activity, so Guts doesn’t provide such special offers as free spins for registration or a gift for a promotional code.

On the other hand, there is a wide selection of tournaments and a start package.

Non deposit bonus

Guts Casino does not provide non deposit bonuses. This is a traditional policy of most modern casinos formed by the operators in order not to provoke unnecessary fraud attempts by users.

Deposit bonuses

Depending on the game section, the casino offers a particular start package. The first deposit bonus provided by Guts Casino comprises a 100% cashback (but not more than €100) and 50 free spins per Vikings slot (added in equal installments over 5 days) with a x35 wager.

In Poker, this is €5 for every €25 of the bet made. However, this promotion is available only to clients from the UK.

Guts Casino-deposit bonuses

Overall, the deposit bonuses end here.

Regular bonuses

The casino regularly holds the “Game of the Week”. This is a kind of competition between where the player can test his/her own skills: at the initial stage, he/she gets free spins, and each subsequent winning is multiplied in a mathematical progression. When the chain of victories is broken, the player returns to the initial stage, but without a bonus.

Additional conditions or even changes to the rules are possible – it all depends on a particular promo.

Tournaments

The prize pool of Guts tournaments amounts up to €1,000,000. The majority of special offers are based on the cumulative system: one bonus point is given for each €25. The amount of points determines the place in the tournament bracket and the corresponding prize.

Replenishment and withdrawal of funds

In keeping with the traditions of European casinos, Guts Casino offers only a few options to replenish your account using the following international payment services: VISA and MasterCard, as well as Neteller, PaySafeCard, EcoPayz, Zimpler, Euteller electronic systems. The minimum deposit amount is 20 euros, the client can personally establish the maximum limit in the framework of the fight against gambling addiction, which is supported by the operator.

Guts Casino-deposit

The withdrawal of funds creates a minimum of difficulties (except that the player has to wait for approval of the administration of the resource): there are more loyal restrictions (the minimum is only 10 euros), as well as convenient transaction timeframes. In particular, e-wallets, such as Neteeller and Skrill, in practice transfer funds to the account within an hour (the maximum is 24 hours).

Complaints about withdrawal

Having carefully studied the comments about Guts Casino on foreign websites, we can make a conclusion that users are satisfied with the payout time set by the casino operator.

There is almost no criticism on this matter on the Web. And those few users who express dissatisfaction mainly focus on the availability of commission fees imposed by the administration.

License and regulator of the casino

As we have already mentioned in other reviews, MT SecureTrade Limited has licenses of three regulatory authorities:

  • Malta Gaming Authority (registration number – C56545),
  • United Kingdom Gambling Commission (no. 038575),
  • Curacao eGaming (Master License N.V. SecureTrade number 1668/JAZ)

And, although the reliability of Curacao is now questioned by many users due to the fact that a number of fraudulent organizations have received sublicenses of this regulator, Malta and the United Kingdom create a significant advantage, making it possible to believe in the integrity of Guts Casino operator.

Complaints against the casino

In addition to dissatisfaction with the commission fees imposed by Guts, user comments contain criticism of the casino support service. Clients say that the answers of the casino representatives are not always competent, and sometimes untimely.

However, almost all forum participants speak positively about the attitude of Guts managers to the players: their answers are always polite with the determination to help and to solve the problem.

Where to complain against the casino

The User Agreement (Terms and Conditions) of Guts Casino has a whole section, which describes the procedures for filing complaints against the casino.

According to this procedure, first of all, you need to contact the support service via live chat or email. Within 24 hours, you will receive a message confirming the receipt of your complaint by the technical support agent, who will register it by assigning an individual ID number (you can use this ID to find out the review status at any time).

Important point: only applications, which address events that occurred no earlier than six months by the time the application was submitted, are accepted.

The maximum time limit for processing the application is 5 working weeks from the moment of receipt (that is, from the moment when the agent sent you a confirmation). However, this period does not take into account the waiting time during which you need to provide the supporting documents requested by the administration from you to clarify the situation.

If the agent cannot solve your problem or his/her answer does not satisfy you, you have the right to contact the head of the client relations department in writing (e-mail: support@Guts.com). This is the final stage of consideration within the organization – then it makes sense to contact independent organizations: ODR, ADR (only for UK citizens), MGA, etc. Most often, their resources contain forms for submitting an application.

In any case, before starting the dispute, carefully read the User Agreement: perhaps one of its paragraphs explains your situation. In this case, it makes no sense to submit a claim.

Casino support service

You can use a free international line to contact the client support service: 0808 8020 133. It works around the clock and is available to residents of any countries.

In addition, to receive an answer to your question, you can send a message to the operator’s email address: support@guts.com.

FAQ and online chat are always available to quickly resolve the situation.

Guts Casino-support chat

User Agreement (Terms and Conditions)

Terms & Conditions is a very important document. The operator refers to it when considering most issues.

Therefore, before digging into the game, we recommend that you study at least its basic provisions. And we will try to help you with this by drawing your attention to the paragraphs that, as it seems to us, are the most important.

Inactive account

If your player account remains inactive for a total period of 30 months, the operator has the right to close it, returning the account balance to you.

Guts Casino-inactive account

After 12 months, an account maintenance fee of €5 may also be charged (this rule does not apply to UK players).

Guts Casino-inactive account fees

Account closing fee

If you decide to close your account with a balance of less than 3 euros, the balance can be transferred to the game fund as a voluntary donation.

Guts Casino-close account

Account in GBP

Only players from GB (Great Britain) can open an account in Pounds Sterling – all other players can open an account in local currency or US dollars.

Guts Casino-account in gbp

Age confirmation

Only the persons who have reached the age of majority have the right to use casino services (not only Guts, but also any other). For most countries, this age is 18+, but citizens of British Columbia, New Brunswick, Newfoundland and Labrador, the northwestern territory of Nova Scotia, Ontario, Prince Edward Island, Saskatchewan and Yukon reach the age of majority when they turn 19 years old, and the corresponding restriction applies to them.

If the operator is not able to confirm your age, it is entitled to close your account and return all funds according to the details specified by you in the form.

Guts Casino-age confirmation

Account freeze upon identity verification

At the time of any verification, the operator may freeze your account, as well as delay any payments (including depository payments) until it receives reliable information.

Guts Casino-account freeze

Withdrawal conditions

Winnings will be paid only to the account specified by you when replenishing the game account. This measure is explained by the desire to protect the player from theft of funds (for example, if a third party got access to the account).

In addition, this condition is a cause of particular dissatisfaction of users, any “reasonable” withdrawal fees can be applied in case of withdrawal of funds that have not been put into play (in other words, the amount of the fee must be documented at your request).

Guts Casino-withdrawal

System failures

The provider disclaims any liability (including the liability of its partners, agents, and employees) for the losses and risks that you bear when using the casino software. This means that in case of an error, the bet you have made or the winnings received can be canceled, and you cannot complain about it.

Guts Casino-system errors

Guts: prank, scam or fair casino?

Guts Casino makes an impression of a serious organization. A solid legal framework, a responsible attitude towards users (it manifests itself in the quality of work of the support service and the absence of enslaving paragraphs in the User Agreement), cooperation with proven software developers – all this counts in favor of the operator.

Of course, the casino, due to its focus on the European user, has a number of limitations: the impossibility of registration for the residents of several dozen regions, a poor language package, and a poor choice of payment services. However, this does not affect its reputation.

Guts Casino is not a scam, but a credible project that is worth your attention.

Conclusion

Guts Casino is quite consistent with the statements of the administration: this is a multi-purpose project that can interest the user. Is it possible to win at Guts? As always, it is up to you to decide. You need a bit of luck, a drop of patience and, most importantly, the ability to know when to stop. And then you will definitely win, as far as we can tell, the operator does not deceive you.

We will give the product 8 points out of 10 (after all, the bonus program and functionality do not allow for the highest rating).

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