The Hippodrome Online Casino Review

The Hippodrome Online Casino
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Overview

The Hippodrome Online Casino is a true example of a long-standing establishment (it is more than 100 years old) that has managed to remain loyal to traditions and stay in business. The operator offers a small online collection of 500+ games and focuses on a British user. Therefore, the club has a narrow and specific audience.

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Details

Casino The Hippodrome Online Casino
Website URL https://www.hippodromeonline.com
Founded 2012
Headquarters Betway Limited, 9 Empire Stadium Street, Gzira, GZR 1300, Malta
Support Number 0-808-238-9840 (UK), 1-877-907-4248 (Canada), +44-808-238-9840 (international)
Support Types E-mail, phone, online chat, FAQ
Languages English
Casino Platform Betway Limited
Minimum 1st Deposit 10€ (20€ for the start package)
Bonus for 1st deposit 100% (up to 250€)
Bonus for 2nd deposit 25% (up to 250€)
Bonus for 3rd deposit 59% (up to 500€)
Main BONUS 100% (up to 250€)
RTP 70 - 99.92% (depending on the game)
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C39710), United Gambling Commission (no. 000-039372-R-319367)
Software Microgaming, Triple Edge Studios, JFTW, NetEnt, IGT, BTG, Foxium, Esball, Stormcraft Studios, Rabcat, NextGen, MahiGaming, Genesis, 1x2 Gaming, GamesOS, Pragmatic Play, Play’n’GO, Slingshot Studios
Games count 500+
Games except slots Poker/video poker, baccarat, blackjack, Sic Bo, craps, jackpot, live
Deposit Methods VISA/MasterCard, Maestro, PayPal, Neteller, PaySafeCard, Entropay
Withdrawal Methods VISA/MasterCard, Maestro, PayPal, Neteller
Time of withdrawal 1-7 days depending on the method
Limits for withdrawal Min 10€
Account Currency EUR, GBP, CAD, USD
US Traders Allowed No
Prohibited countries Afghanistan, Angola, Australia, Bosnia and Herzegovina, Bulgaria, Colombia, France and the surrounding area, Bundesland (Germany), Schleswig-Holstein, Greece, Greenland, Guyana, Hungary, Iran, Iraq, Israel, Lao people's Democratic Republic, Lithuania, Mexico, Myanmar, Nigeria, North Korea, Papua New Guinea, Philippines, Portugal, Romania, Russia, Singapore, Slovenia, South Africa, Sri Lanka, Syria, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States and adjacent territory, Vanuatu, Yemen.
Mobile application Yes
Mobile version Yes
Security SSL, TLS, eCOGRA, BeGambleAware, GamStop, Gambling Therapy
Overall Score 7/10

The Hippodrome Online Casino Full Review

The Hippodrome Online Casino is a true example of a long-standing establishment (it is more than 100 years old) that has managed to remain loyal to traditions and stay in business. The operator offers a small online collection of 500+ games and focuses on a British user. Therefore, the club has a narrow and specific audience.

But can we always a long-standing reputation? What if the Hippodrome Online Casino is a scam, a speculation on a reputable brand? Let’s not jump to hasty conclusions and examine everything in detail.

The Hippodrome Online-main

Casino platform

The Hippodrome Online Casino is owned by Betway Limited, the Maltese operator, which is known for creating the project of the same name (of course, Betway casino appeared in 2016, but the brand has existed since 2005).

The online version of the casino, covered in our current review, appeared in 2012 and was created on the basis of a London casino that has existed since 1900. It has always been popular with the British.

This is a cross-browser and multiplatform service, which is adapted to all modern operating systems and browsers. However, when trying to reduce the website window on a PC, a part of content on the right simply disappears. This indicates the presence of layout flaws.

The platform supports several payment services (bank cards, e-wallets, international systems), but the choice of currencies here is limited, and the language package includes only English. It is obvious that this service is oriented to a British client.

The website loading speed is pretty good. This is even true for game pages, which is rare for modern Internet clubs. The graphics quality is also quite adequate.

In general, the product leaves a positive impression.

Online version of the casino

The official website of the Hippodrome Online Casino is designed in pleasant and unobtrusive colors: dark gray gradient background fill, golden and red identity elements and white fonts that soften the brightness of the lobby.

It is convenient to navigate the resource: the menu is compiled in a single list and is duplicated at the bottom of the window. In addition to the entertainment categories, it provides links to the rules and policies of the casino, as well as contact details.

The lobby is available on the main page. It has a standard breakdown into categories, plus podcasts: for example, slots are divided into 3 lines and 5 lines. Any product can be added to favorites, so you do not need to search for it later. A search box also makes the navigation easier. However there is no filter by provider.

The collection comprises a little over 500 titles, and none of them are available in the demo mode, so that you could play at the Hippodrome Online Casino for free. And it is now very rare and obviously does not attract clients.

The Hippodrome Online-online-version-games

Traditionally, all the licensing information (license numbers, names of regulators) is included in the footer. Moreover, there you can find not only the names of regulatory authorities, but also links to pages with license statuses. This indicates the transparency of the club’s policies.

Mobile version

The Hippodrome Online Casino does not have an offline mobile format, but it has a version adapted to low resolutions. Perhaps, the online version is more optimized for mobile devices than for desktops. The menu looks better on a small screen, the promo block expands to full width and is well readable, and does not remain somewhere on one side, as is the case with the computer format.

In other words, the layout of elements on smartphones and tablets looks better than on PCs. But this is the only difference between the versions. Apart from that, they are similar: the same set of entertainments, including live games, the same payment services, the same language package and the same bonus policy.

The main bonus is the chance to play at the Hippodrome Online Casino on the go, almost without dependence on a specific list of geographical points. You only need to have Internet access.

The Hippodrome Online-mobile

Downloadable version

Furthermore, the Hippodrome Online Casino has no PC-agent. But in this case, this is rather due to the tendency of choosing mobility over the offline agent. After all, the casino appeared on the Web in 2012, when the audience became more mobile and demanding in terms of formats. The last decade has shown that gamblers are switching from computers to smartphones, iPads, iPods and tablets. And the operators follow them towards the mobile options.

Meanwhile, the PC client has its advantages:

  • Improved security – when using it, you don’t have to enter your personal data in a shared, albeit secure, network or on a mobile device that can be accessed by the majority of commercial structures (in particular, when you install the Play Market or the App Store, you authorize them to view and manage separate phone services – otherwise these applications simply cannot be downloaded).
  • Independence from provider blocking – once you download a software using a VPN, you will not have to deal with bans of such organizations as Roskomnadzor. As for application stores, here everything is more difficult: they may simply not display the casino according to the requirements of law enforcers.
  • Better graphics – the computer has no problems with “heavy” graphics. It does not have to be loaded from the server, which may not be able to withstand the load, and it does not affect the performance of the device, as is the case with a smartphone. As a result, we get the same set of games, but of higher quality.

Live casino

The live sector of the Hippodrome Casino Online comprises traditional products from Evolution Gaming studio: Roulette (including everyone’s favorite Immersive Roulette), Baccarat, Blackjack, Poker (Caribbean, 3 cards, Texas Hold’em) and Money Wheel (or Wheel of Fortune). There are a total of over 90 events.

The Hippodrome Online-casino-live

You can play them only for real money. The minimum bets range from €0.10 to €10. Blackjack is traditionally the most expensive, and the Money Wheel is the most democratic. There are no VIP tables with higher limits, despite the presence of the loyalty program at the casino.

The lobby is also familiar to any gambler who used Evolution Gaming software: sound settings, recording live streams, choosing the screen resolution (for example, at low Internet speed, so that the loading does not take a lot of time), game statistics, an option to add a table to the list of active games (with the ability to switch between them to play several games at the same time) and a personalized FAQ, which describes the rules of a particular game.

You can also chat with croupiers or other players (in case of a multiplayer game) in a live chat. But keep in mind that the language of communication is English.

The Hippodrome Online-live-wheel

Presented game developers

The operator collaborates with 18 game developers: Microgaming, Triple Edge Studios, JFTW, NetEnt, IGT, etc. Most of them are well-known companies that have proven themselves in the market. However, there are also such less known companies as Slingshot Studios or GamesOS.

For the moment, the choice is not very impressive, but we’d like to believe that Betway Limited will fully unlock its potential in the future. After all, the provider does not have so many projects.

Personal account

Registration with the Hippodrome Online Casino is a serious process, although the fields in the form are quite standard:

  • The first step: you need to generate a login and password, specify an email address where a confirmation email will be sent,
  • the second step: you need to specify your surname and name, date of birth, choose a currency and language,
  • the third step: you need to indicate your contact number, residential address with an index, accept 18+ policies and the Terms and Conditions,

–  the input data are verified by several algorithms so that you cannot enter abstract characters. For example, a mobile telephone number must contain certain numbers (the code of the operator of the specified territory) in a certain amount, and the availability of a particular address is checked in the database. Therefore, many players leave comments indicating they cannot register with the casino.

The Hippodrome Online-register

But if you have managed to go through all the verifications, you will get access to your personal account, where you will be immediately offered to make a deposit or get a start bonus (the Hippodrome Online Casino does not have promotional codes, but its welcome offer includes 3 promotions).

The profile contains a summary of the current account (cash, player), as well as links to game statistics (Game History), payment history (Transaction History) and notification settings (Marketing Preferences). In addition, you can connect to an interesting program that will relieve you of the obligation to wager deposits and pay transfer fees. It is called Bet Split and is based on the bonus funds to cash ratio – a coefficient called BCR. The higher it is, the more likely your chances are to get a certain privilege.

You can make a deposit from the personal account menu or in the top line of the website (it is displayed even when you are in the game lobby).

The Hippodrome Online-register-lk

In general, the profile is compact and, as a result, contains a minimum of data, which is not always convenient.

Bonus policy

The casino bonus program is not very diverse. The Hippodrome Online Casino does not offer free spins, seasonal promotions, lotteries or non-deposit bonuses. There is a start package, but its conditions are very severe. The same applies to tournaments.

Let’s consider each type of promotion separately.

Deposit bonuses

In the start package of the Hippodrome Online Casino, the bonus is credited for the first three deposits from 20 euros:

  • First deposit bonus: 100% (up to €250).
  • Second deposit bonus: 25% (up to €250).
  • Third deposit bonus: 59% (up to €500).

Here it is almost impossible to wager bonus funds for a month, since the wager is x50, so the beginners should ignore the welcome offer and play for their own money.

Note: This offer is valid only for deposits made with a bank card/PayPal.

The Hippodrome Online-bonus-deposit

Regular bonuses

These are two types of promotions:

  • Doubling loyalty points (we will tell about them below) for 7 days. It happens every month.
  • Game of the week – each time the operator selects a new slot where the player can multiply (x5) loyalty points from each bet.

Here, the same wagering rules apply as in depositary promotions.

Tournaments

The Hippodrome Online Casino offers quite an interesting tournament collection. There are fixed and progressive jackpot competitions, the pursuit of currency or loyalty points.

The prize pool amounts up to 1,000,000 euros.

Club of players/Loyalty program

The point of the casino loyalty program is that the players accumulate Loyalty Points (LP) and improve their level:

Red is assigned automatically after registration.

  • Silver – 5,000+ LP.
  • Emerald – 25,000+ LP.
  • Platinum – 75,000+ LP.
  • Diamond – 1,000,000+ LP.
  • Prive – 2,500,000+ LP.

Levels give special privileges: a special support line, regular bonuses, increased cashback and other exclusive offers.

The Hippodrome Online-bonus-program-loyalty

Once you collect 5,000 LPs, you can exchange them for 10 game credit cards (they are equivalent to €10).

Bonus points become void 90 days after crediting.

Replenishment and withdrawal of funds

The casino players can make a deposit using a credit card (VISA, MasterCard, Maestro), PayPal, as well as Neteller, PaySafeCard and Entropay services. The first two methods are preferable if you want to get a start bonus package and withdraw your funds without problems. As a matter of fact, you will not be able to withdraw funds using PaySafeCard and Entropay, and the methods used for depositing and withdrawing must be the same.

The Hippodrome Online-withdrawal-of-funds

The minimum deposit amount also depends on whether you want to participate in depositary promotions. If not, 10 euros is enough, and if yes, 20 euros. It should be noted that the casino only supports Canadian/US dollars, Euros and Pounds Sterling, so you will have to pay a conversion fee if none of the listed conventional units are available in your country of residence/registration.

As for withdrawals, there is another nuance. Before approving your withdrawal request, the administration will request a package of documents confirming your right to manage the account. This procedure is introduced to prevent theft and usually takes 1-3 business days. The funds will be transferred to your accound within 1-7 business days (= up to 10 calendar days) depending on the method.

Complaints about withdrawal

The casino has a pretty good reputation on the Web. In their comments about the Hippodrome Online Casino, users note the integrity of the operator, the timeliness of payments and the absence of problems with getting winnings.

Of course, it is simply impossible to read all the opinions, especially considering that not all gamblers post their comments on the forums, but the overall picture is still positive.

License and regulator of the casino

Betway Limited has received a gambling license in two jurisdictions:

  • Malta – license no. C39710 issued by the Malta Gaming Authority.
  • United Kingdom – documents series 000-039372-R-319367 issued by the United Gambling Commission.

These are the two most respected regulators, whose licenses are not so easy to get: they have strict rules for documentation and strict control over the observance of all agreements.

All of the above counts in favor of the fair practices of the Hippodrome Online Casino.

Complaints against the casino

As mentioned above, the Hippodrome Online Casino resolves the monetary issues in favor of its clients: their comments contain compliments to the support service.

The situation is practically the same regarding the functionality. Apart from insignificant criticism (and it is insignificant, not because we don’t take users’ opinions seriously, but because the users themselves call it insignificant) of the personal account, which is not very convenient to open from a computer, we have not found any complaints.

If you have your own opinion about the casino, we will be happy to know it. You can send your comments to our email address specified in the contact information section.

Where to complain against the casino

The Terms and Conditions (T & Cs) of the casino have a section on the procedure for filing complaints to the establishment. It indicates that you first need to contact the technical support service by email: support@hippodromeonline.com (this method of communication is the fastest).

The standard process, when the manager examines your application and makes a verdict, does not always provide a solution to the problem. That is why the next step is to send an official application to the e-mail of the head of the department:

  • ukmanager@hippodromeonline.com (for the UK citizens),
  • manager@hippodromeonline.com (for citizens of other countries),

or to the legal address of the company in London or in Malta (it depends on the jurisdiction of the player). Your letter is assigned a number by which you can track the progress.

Note: you must specify your user name, account number, registered full name, as well as describe the situation in detail, indicating specific numbers, dates and time. Without this, you cannot hope for a satisfactory outcome.

At the second stage, your application may be considered for up to 3 months. And if you are not satisfied with the decision made by the management, you are entitled to contact an independent organization (ADR, ODR, eCOGRA, etc.) or the regulator (MGA, UK Gambling Commission).

Casino support service

You can contact the casino client support service not only by mail (the general e-mail for applications: support@hippodromeonline.com), but also directly, by several telephone numbers:

  • 0-808-238-9840 (United Kingdom),
  • 1-877-907-4248 (Canada),
  • +44-808-238-9840 (international).

In addition, you can chat with managers of the Hippodrome Online Casino in the live chat.

All types of communication are available 24/7/365.

If you have no desire/ability to communicate with the club managers, you can always search for an answer to your question in the Terms and Conditions or FAQ.

The Hippodrome Online-support-faq-chat

Terms and Conditions

Terms and Conditions (T & Cs) are the User Agreement, which describes the legal relationship between the owners of the casino and its clients. In order not to break the rules by ignorance and not to lose bets, winnings or even the account, we recommend that you read this document before playing.

In this section, we have reviewed several T & Cs provisions that we believe are worth your attention.

Identity verification during registration

Identity verification is an obligatory procedure for any Internet club, ensuring protection against fraudsters. As a rule, it is held immediately prior to withdrawing the winnings, however exceptions are possible. Here, the operator explains that it will try to avoid this, but may request a number of documents to confirm your identity immediately upon registration.

The list of verification documents includes:

  • Identity document (passport, driver’s license),
  • copy of a utility bill or telephony bill showing your actual address, which matches the one indicated in the casino profile form,
  • copy of a recent statement of the credit/debit card that you are going to use to replenish your account,

– as well as other papers, which can be individually requested by the provider.

The Hippodrome Online-identity-verification-during-registration

Minors

Person under the age of majority are not authorized to use the services of the Hippodrome Onliene Casino. In this regard, the casino administration requests each user to confirm their age. In case of refusal/failure of the latter to fulfill this condition, his/her account will be closed, bets and winnings will be canceled, and funds will be returned to the account from which the deposit was made.

The Hippodrome Online-minors

Data update

The casino client is obliged to promptly notify the operator about any changes in personal details (for example, about the name change). And billing information can only be changed by contacting the support service.

The Hippodrome Online-data-update

Banking details

It is important that the full name specified during registration matches the name and surname indicated on the bank card (in the payment system) used by you to make a deposit and withdraw winnings.

Otherwise, your activity may be seen as fraudulent. Accordingly, the account will be frozen until the reasons are clarified or immediately closed.

The Hippodrome Online-banking-details

Inactive accounts

If a player shows no activity for 12 months (by activity is meant logging to the account and following actions in it), his/her personal account, and hence the player account, are considered inactive and are subject to a monthly fee of 5 euros (standard fee charged by the MGA). The first sum is debited at the end of the 12th month as an advance payment for the 13th.

Of course, they will try to notify the player in advance by phone or email. And once the account is activated or the balance is reduced to zero, the money will no longer be written off.

The Hippodrome Online-inactive-accounts

Absence of warranties

The club software is provided on an “as is” basis. This means that the operator does not guarantee its uninterrupted operation and all risks (including loss of bets, winnings, cancellation of the game, etc.) are accepted by the user who will not have any complaints.

The Hippodrome Online-absence-of-warranties

The same rule applies to other malfunctions: in the operation of the device, in the quality of an Internet signal, etc. Betway Limited is not responsible for them and will not compensate for losses resulting from such problems.

The Hippodrome Online-absence-of-warranties

Interpretation of results

In case of discrepancies between the data shown on your screen and the company’s server, the data of the latter will prevail. When handling complaints, they are considered true.

The Hippodrome Online-interpretation-of-results

The Hippodrome Online Casino: scam, fraud or fair casino?

The casino keeps its reputation at a high level. Perhaps this is facilitated by its narrow specialization (the club’s clients are primarily British).

In any case, apart from some technical flaws (for example, unfinished layout), absence of the offline version and limited choice of games, there is nothing to complain about. The graphics are adequate, the service is excellent (which is confirmed by the users), and the documents don’t contain any unnecessary clauses (all the strict conditions are imposed by the requirements of the regulators and are typical for almost all entertainment service providers).

The start package is a bit disappointing, however, in general, you can ignore it if you are not going to play actively and/or do not have the proper experience.

The Hippodrome Online Casino is not a scam, but quite a solid and steady organization that maintains a balance between the old and the new.

Conclusion

Is it possible to win at the Hippodrome Online Casino if you play from Russia or the CIS? All that is left to do is to check: it is impossible to predict, because we are talking about iGambling, where the risk will always remain.

We will give the casino 7 points out of 10. We cannot give higher rating because of the above shortcomings, but the operator has left a positive impression.

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