JackpotCity Casino Review

JackpotCity Casino
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Overview

JackpotCity Casino is the oldest project of Bayton Ltd and Baytree Ltd, which is popular in Europe. The casino almost completely reproduces the functionality of its “brother” – Ruby Fortune and even has something in common with it in terms of identity.

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Details

Casino JackpotCity Casino
Website URL https://www.jackpotcitycasino.com/
Founded 1998
Headquarters Bayton Ltd and Baytree Ltd в составе CityViews Group, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX101
Support Number + 44-2033-285-996 (calls are paid)
Support Types E-mail, phone, FAQ, online chat
Languages English (British, Canadian, New Zealand), French, Spanish, Portuguese, German, Italian, Norwegian, Polish, Swedish, Greek, Bulgarian, Chinese + (after registration) Arabic, Czech, Hungarian, Latvian, Lithuanian, Portuguese, Spanish, Russian
Casino Platform JackpotCity Casino
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 400€)
Bonus for 2nd deposit 100% (up to 400€)
Bonus for 3rd deposit 100% (up to 400€)
Main BONUS 100% (up to 400€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Bayton Ltd – Malta Gaming Authority (no. C41970), Baytree Ltd – Kahnawake Gaming Commission (no. 00812)
Software Microgaming, Evolution Gaming, Red Tiger, Stormcraft Studios, JFTW, Switch Studios, Triple Edge, etc.
Games count 700+
Games except slots Roulette, blackjack, poker, baccarat, sport, keno, bingo, craps, scratch, live
Deposit Methods VISA/MasterCard, Maestro, QIWI, EcoPayz, Skrill, Neteller, MuchBetter, WebMoney, iDebit, Zimpler, Entercash, PaySafeCard, EntroPay, Electronic Check, Neosurf, bank transfers
Withdrawal Methods VISA/MasterCard, Maestro, QIWI, EcoPayz, Skrill, Neteller, Neosurf, WebMoney
Time of withdrawal 3-7 business days - bank cards, 1-2 days - E-wallets
Limits for withdrawal Min 50€, max 4000€/week
Account Currency EUR, CAD, USD, GBP, NOK, CHF, SEK, NZD, PLN, RUB, MXN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Australia, Andorra, Austria, Belgium, Czech Republic, Denmark, France and remote areas, Hong Kong, Iran, Israel, Italy, Lower Saxony, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain, USA and remote territories, Taiwan, Turkey, Hungary, United Kingdom
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, BeGambleAware
Overall Score 7/10

JackpotCity Casino Full Review

JackpotCity Casino is the oldest project of Bayton Ltd and Baytree Ltd, which is popular in Europe. The casino almost completely reproduces the functionality of its “brother” – Ruby Fortune and even has something in common with it in terms of identity.

Most of the projects managed by this group of companies have a good reputation and demonstrate respect for the client in practice. Will this service be one of them? Is JackpotCity Casino a scam or a serious organization? We will study everything and draw conclusions.

JackpotCity Casino-review

Casino platform

The platform of JackpotCity Casino was launched in 1998. Over the last 20 years, it has undergone many changes: adaptation to various devices and browsers, connection of 22 language versions, creation of offline applications, etc.

The service is available in most countries: the list of territories whose residents cannot register on the casino resources comprises only 26 territories, which looks like a mere formality in comparison with the lists of other European casinos.

Moreover, security is maintained at a high level. Duplicating accounts are detected and blocked the next day (tested through practice), the website is using an anti-virus system, and all the payments are protected by SSL-protocol. Traditionally, the operator cooperates with human rights organizations that are engaged in resolving disputes in the gambling environment, the fight against ludomania, the protection of minors.

Online version of the casino

The official website of JackpotCity Casino is designed in beautiful black and purple colors. The main page is bright and pretentious. It contains a lot of textual information: a description of games, the rules and policies of the company, a list of partners, the data of regulators and the license numbers.

However, the game collection cannot be seen by an unauthorized user – it can only be accessed after logging in/registering.

There are over 800 products in the casino’s collection. The choice is pretty good: slots, card games (Blackjack, Baccarat, and Poker), Roulette, Keno, Scratch, Craps, Bingo, Keno and JackpotCity Casino live-lines. You can play for money and in a test (demo) mode.

There is a classic breakdown by categories: Lots, New Games, More Tables (board games?), Jackpots, Video Slots, Blackjacks, All Games. You can search games by titles and add them to favorites.

JackpotCity Casino-online version

There is no intrusive advertising: all the promos can be found in the slider in the corresponding section of the resource. In general, the website does not look overloaded, despite its information content, and makes a positive impression.

The transition between the pages is quick, as JackpotCity Casino, like all modern casinos, has switched to HTML5.

Mobile version

The mobile version of JackpotCity Casino comprises about 200 gaming products with good graphics from Microgaming studio. The majority of games are represented by slots, but there are also titles that are available in browser format (card games, board games, bingo, etc.).

The application is available in two versions: for Android OS (smartphones) and for iOS (iPhones, iPads). It weighs several Mb and therefore is downloaded quickly. It requires consent for access to internal files of the device for proper operation.

The age limit for the casino’s mobile version is 17+. However, considering that you still have to use the account you have created on the computer (or register, accepting the conditions of the operator’s User Agreement if you don’t have this account yet), it doesn’t matter, because only persons over 18 years old can make bets at the casino.

JackpotCity Casino-mobile app

Downloadable version

Unlike most modern casinos, JackpotCity Casino is also available in offline format for PC. A PC-agent is inconvenient due to its attachment to a specific device and location. However it has several advantages over all other formats, including the mobile version:

  • A higher degree of data security (when you complete the form on the website, you still enter personal data in the network, which can be hacked, and even the mobile device, where the APK is installed, sends information to the provider; the computer is your personal device, which can be accessed only upon your authorization).
  • Optimized graphics, the possibility of more detailed elaboration (high-quality picture weighs a lot, and it is not always possible to improve quality in the online and mobile versions, as this will affect performance; the PC allows you to store large data files without affecting page loading speed).

Perhaps in the future, these features will be available for portable devices, but the PC agent is still beyond competition in certain cases.

Live casino

The Live Zone of JackpotCity Casino contains only a couple of dozen products developed by Evolution Gaming. In fact, these are the same games as at Ruby Fortune: Baccarat, Roulette, several types of Poker and Blackjack.

The gambling limits depend on a table. There are VIP-events for the participants of the closed casino club (we will tell about it below).

Virtually all dealers are women. They complement the bright picture created by the operator.

They work efficiently and quickly, answer all questions within a couple of minutes and manage to handle cards. Lobby settings are also little different from their analogs: sound options, the choice of resolution and lighting, language menu.

In addition, there is an online chat that you can use to communicate with the dealer and other players. Communication is mainly in English.

JackpotCity Casino-live dealer

Presented game developers

As already mentioned in the review of the casino’s mobile version, a large portion of the software at JackpotCity Casino is represented by Microgaming, the most famous developer, preferred by almost everyone in the gaming environment. Although recently there has been a tendency to expand the range and include games developed by Far Eastern studios in the collection – this is due to the desire of operators to diversify and update their collections.

However, Bayton Ltd & Baytree Ltd are not among them: these operators cooperate with such proven developers as Evolution Gaming, Red Tiger, Triple Edge, etc.

Personal account

Registration with JackpotCity Casino comprises standard 3 steps:

  • You need to select your login, password and e-mail where a confirmation email will be sent.
  • You need to enter your personal data: full name, date of birth, gender.
  • You need to specify your contact information, to select the game currency, which will be attached to the account (later you can change it only by sending an official request to the technical support service) and the language (you can change at any time at the top of the website).

JackpotCity Casino-register

Upon successful authorization in the main menu, you will get access to the “Personal Account” (Profile) section. It contains information about the current account (betting, bonus, cash), replenishment/withdrawal services, as well as statistics data and useful tips for playing a responsible and safe game.

Bonus policy

The casino’s bonus policy is aimed at maintaining user activity. That is why JackpotCity Casino does not offer any promotional codes, free (non-deposit) bonuses and other gifts given with no strings attached.

On the other hand, the start package is large and has a wide selection of tournaments with a prize fund.

Non-deposit bonuses

As mentioned above, JackpotCity Casino does not offer non-deposit bonuses. This is primarily due to the anti-money laundering policy. In addition, over the past five years, there have been many users who earn money by getting funds to the account without wagering them.

Considering that the employees of the client support service are just people, a human factor is always possible. And in general statistics, the amount of casino losses can be significant.

Deposit bonuses

JackpotCity Casino gives bonuses for the first 4 deposits:

  • First deposit bonus: 100% (up to €400).
  • Second deposit bonus: 100% (up to €400).
  • Third deposit bonus: 100% (up to €400).
  • Fourth deposit bonus: 100% (up to €400).

In all cases, a wager is x50, which is quite serious for novice players who make small bets. And even high rollers find it difficult to wager the bonus, since there are betting limits: no more than 5 euros per spin.

JackpotCity Casino-deposit bonuses

Tournaments

They are held regularly. If you want to participate, you must make a minimum deposit of 20 euros. In addition, the game itself will require significant investments, since tournament points are earned from each victory, and this requires betting.

The main prize is formed through the investments of participants. It can be received by the player who has earned the biggest quantity of points in the allotted time. The gifts are also given to the players who occupy the next 29 rows of the table.

Club of players/loyalty program

The loyalty program of JackpotCity Casino implies the accumulation of club points – Loyalty Points (LP). 1CP = €10 bet.

Their quantity determines the status (level) of the player in the program:

  • Blue – 0-999 LP,
  • Bronze – 1,000-9,999 LP,
  • Silver – 10,000-19,999 LP,
  • Gold – 20,000-39,999 LP,
  • Platinum – 40,000-59,999 LP,
  • Diamond – from 60,000 LP,

– and corresponding benefits: 24/7 personal manager, individual events, weekly bonuses, etc.

JackpotCity Casino-loyalty program

The casino has its own VIP-club, the members of which have access to special meetings, events, as well as additional gifts and bonuses.

Replenishment and withdrawal of funds

The operator of JackpotCity Casino offers a large selection of currencies: American/Canadian/New Zealand dollar, Euro, Russian ruble, Indian rupee, Polish zloty, etc.

You can attach a conventional unit to the account during registration and only upon official request to the client support service.

You can replenish your account using all types of bank cards, international systems, bank transfers, SMS payment and other methods, numbering over 20. Their exact list depends on the player’s country of residence and the currency chosen by him/her.

The account is credited immediately, however, a fee is charged for using the services of third parties (the interest depends on the replenishment method chosen by you). There is also a withdrawal fee: it is imposed by the casino regulator.

Complaints about withdrawal

The players leave comments about JackpotCity Casino complaining about withdrawal problems. According to them, the administration delays the verification procedure, demanding again and again the supporting documents that have already been sent. And it finds new reasons to postpone the approval of the withdrawal request.

And the administration does not answer to these statements, but at the same time comments the positive opinions.

Of course, this can be explained by a large workload of the operator’s representatives, but it seems more likely that the provider cannot give a decent response to the barrage of criticism.

License and regulator of the casino

As in the case of Ruby Fortune, JackpotCity Casino is registered in two jurisdictions:

  • Malta Gaming Authority – license no. C41970 was issued to Bayton Ltd. co-founder company
  • Kahnawake Gaming Commission, Canada – license no. 00812 was issued to Baytree Ltd.

We have checked the status of both licensing agreements and have found out that they are currently active.

The Malta Lotteries and Gaming Authority is a respected organization that is scrupulous about licensing issues, so there is no reason to doubt the seriousness of the licenses issued by it.

Complaints against the casino

In addition to dissatisfaction with the casino’s payment policy, players are not satisfied with the software of JackpotCity Casino. In their comments, users indicate that it has long been outdated and it is time to update the game collection.

Besides, the casino clients have a negative opinion about the work of the client support service. According to them, employees are not very competent and not always able to give a competent and understandable explanation of the rules.

Some even call the casino unpromising: the observations for the past few years have led them to conclude that the operator is “frozen” in time.

Another reason for criticism is the bonus package. According to many users, the x50 wager is inappropriate and seriously overpriced.

Where to complain against the casino

The User Agreement (Terms) of the casino briefly describes the sequence of steps for filing a complaint against the establishment.

According to it, the first reasonable action is to contact the client support service by email or in the online chat (calls to a special line of JackpotCity Casino are not an official application + in this case you will not be able to save the history of communication with the support service).

In your application, you need to describe the essence of the problem (special attention should be paid to dates and amounts – all of this is necessary for faster search for information in your gaming history), your full name, user name, game nickname and account number.

First, the application arrives to the website consultant, who, in case of failure to resolve the situation on his/her own, transfers it to the head of the technical support department. And if the answer of these authorities does not solve your problem, you are entitled to contact the supervisory authorities: this is the Kahnawake Gaming Commission for players from Canada, and the residents of other countries can contact the Malta Gaming Authority.

But we believe that the most important thing you should do is to read the User Agreement to understand whether your requirements contradict any of its sections.

Casino support service

The client support service of JackpotCity Casino operates round the clock. If you want to directly contact its representatives, you can write to the email address or call the number +44-2033-285-996, however, it is fee-based for citizens of all countries, except for Great Britain.

You can use the online chat to communicate on the website. In addition, there is a detailed FAQ that answers most questions.

JackpotCity Casino-support service

User Agreement (Terms)

Terms is one of the most important documents of the establishment. It regulates the legal relationship between the operator and casino clients, providing explanations of all (or almost all) controversial points.

That is why we strongly recommend that you carefully study it before starting playing. You see, violation of the rules, even out of ignorance, can lead to serious losses.

Let’s consider only a few conditions of the Terms to understand what we are talking about.

Data security

When registering your profile at JackpotCity Casino, you need to generate a password and a login. You are responsible for the security of this data. According to paragraph 1.1.14 of the User Agreement, the administration is not responsible for the losses that you may incur in case your account is used by a third party, if you have personally, voluntarily or unknowingly, given your password to this third party.

In this case, the “pitfall” is that it is almost impossible to prove the opposite. This means that no compansation will be provided in case of theft.

JackpotCity Casino-data security

Payment data indicated during registration

For the user’s security, the administration verifies its billing information before approving each withdrawal request.

An important aspect pointed out by the operator is the harmony of the personal data of the card and the personal account. In other words, the name that is stamped on the bank card must match the name indicated during registration. Otherwise, your withrawal request will be rejected.

Jackpotcity Casino-payment data

In addition, all changes relating to payment details are made only by sending an official request to the support service. Therefore, we recommend that you take the registration procedure seriously and carefully check the indicated information before sending it to the provider.

Jackpotcity Casino-payment data

Inactive account

This condition applies to all the casinos regulated by the Malta Gaming Authority. A player’s account is deemed to be inactive if its owner does not perform any actions (authorization, deposits, betting, participation in promos, payment requests) for 12 months

After assignment of the Inactive status (of course, after notification of the account owner), the account is subject to a monthly maintenance fee of €5. It is charged until the account balance is reduced to zero or until the account is activated.

JackpotCity Casino-dormant account

After 30 months, any remaining balance will be transferred to the appropriate authority (usually the MGA), and the client of JackpotCity Casino has the right to send a refund request to this authority.

Note: any bonus funds and winnings can be canceled (they are also lost if they have not been withdrawn within 6 months by the active user) if the account is recognized as inactive. And they cannot be compensated.

JackpotCity Casino-dormant account

Supporting documents

In order to prevent money laundering, your deposit or withdrawal requests can be rejected if you have not provided supporting documents:

  • The most recent bank statement from the bank account from which a deposit was made for wagering.
  • A copy of the identity document (passport, driver’s license, etc.).
  • A utility bill no older than three months, reflecting your registered address and full name.

JackpotCity Casino-supporting documents

System failures

The operator determines the following behavior policy in case of failures in the casino system:

  • All bets made at the time of failure are canceled.

If due to an error the winnings were credited, the administration deducts them (if it is impossible to do this, the account holder is recognized as a debtor and is obliged to compensate for costs). The most unpleasant thing in this situation is that you may not understand that a mistake has been made and to use the funds in the game. And in this case, you just spend additional money.

  • The operator is not liable to the player for possible losses in case of failure.

JackpotCity Casino-system errors

Imposition of taxes

All tax obligations towards the country where the game is played are borne by the user – the administration is not responsible for them.

JackpotCity Casino-imposition of taxes

Withdrawal conditions

The winnings are transferred only to the name used during registration (we described the same requirement for depositing funds). In addition, the replenishment and withdrawal methods should be the same. That is, if you replenished your account using a bank card, then the funds can be transferred only to the card.

If the amount of winnings exceeds 2,330 euros, the data verification procedure, described above, is obligatory (“Supporting Documents” section).

JackpotCity Casino-withdrawal conditions

JackpotCity Casino: scam, prank or fair casino?

JackpotCity Casino pales a bit in comparison to its modern “colleagues”. And this is not about design at all (it is very good) – there is a conspicuous gap with the content, the technology and the attitude towards players.

Most casinos have already updated their game collection, bonus program and modified the User Agreement. It is not the case at JackpotCity Casino. And it causes clients’ discontent, which the administration simply prefers to ignore.

Of course, we cannot say anything bad about the functionality of the casino. However, at the present time, convenience is already taken for granted, while everyone is looking for high-quality content.

Our conclusion: JackpotCity Casino is not a scam, but an outdated service that needs to be upgraded.

Conclusion

Despite all of its shortcomings, the casino is very popular in Europe, Russia and American states. In our opinion, this is due to the rich history of the casino: we tend to trust long-standing organizations.

However, in the near future, things may not work out so well for the operator: there are a large number of online resources offering high-quality software and a wide selection of games. Ultimately, it is not only the victory that interests gamblers, but also the entertainment. And the possibility to win at JackpotCity Casino remains a question. Considering the complexity of the verification procedure and strict requirements for bonuses, withdrawal of funds gets much more complicated.

We will give the casino 7 points out of 10 with the hope that it will be updated soon.

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Reviews

  • James Rayson

    I never played one game I can’t even remember me signing up a few years ago. They took $300 out my account just last week, I messaged them about it and they asked for my email that’s linked to my account I gave them all my emails I ever owned and they said they can’t find any account linked to those Emails hmmm not good feels like I’ve been scammed 🙁

  • Blackkiq

    I was blocked without information and i av my money with them

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