JoyCasino Review

JoyCasino
100% up to 1500 USD
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Overview

Everyone has heard about JoyCasino, even those who are not interested in gambling. The casino has an aggressive marketing policy, an eye-catching design and an audience that already amounts to many millions.

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Details

Casino JoyCasino
Website URL http://joycasinosco.com/
Founded 2014
Support Number +442088167903
Support Types Phone, e-mail, feedback form, online chat
Languages English, Arabic, Bulgarian, Spanish, Italian, German, Norwegian, Polish, Portuguese, Romanian, Russian, Finnish, Swedish, Japanese
Casino Platform Darklace Ltd
No deposit bonus No
Minimum 1st Deposit 5€
Bonus for 1st deposit 100% up to 1500 USD, 150% up to 100 USD, 200% up to 10 USD
Bonus for 2nd deposit 100% up to 100 USD
Bonus for 3rd deposit 50% to 20000RUB
Main BONUS 100% up to 1500 USD
RTP Not published
Free demo-games Open Demo
Regulated Yes
Regulation Curacao Government
Software 1×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum
Games count 1300+
Games except slots Roulette, blackjack, baccarat, keno, bingo, video poker, live
Deposit Methods ЕcoPayz, EntroPay, Maestro, MasterCard, moneta.ru, Neteller, PaySafeCard, QIWI, Skrill, SMS payments, Visa, WebMoney, Alfa-Click, Promsvyazbank, Yandex.Money
Withdrawal Methods Moneta.ru, Neteller, QIWI, Skrill, Visa, WebMoney, Yandex.Money
Time of withdrawal 1 hour - E-wallets, 2-5 days - bank cards
Limits for withdrawal Min 10€
Account Currency USD, EUR, NOK, SEK, RUB, AUD, CAD, JPY, CNY
US Traders Allowed No
Prohibited countries France, Italy, Turkey, Ukraine, United Kingdom, United States
Mobile application Yes
Mobile version Yes
Security SSL
Overall Score 8/10

JoyCasino Full Review

Everyone has heard about JoyCasino, even those who are not interested in gambling. The casino has an aggressive marketing policy, an eye-catching design and an audience that already amounts to many millions.

But what is hidden behind these achievements: fraudulent actions against players, another “scam” or a real loyal policy that takes into account the interests of users and does not sacrifice the game quality, good attitude to clients, and usability in the process of development? We’ll take a closer look and “break everything down” for you in our review. Make yourself comfortable and read.

JoyCasino-review

Casino platform

The multi-user JoyCasino platform is owned by Darklace Ltd, located in the Antilles. The company was established in 2014, at the same time the online casino project was launched.

JoyCasino supports over 1,300 games from 20+ developers: ×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum, among which we can notice both well-known names, and still very young studios.

The speed of page loading on the resource essentially depends on the user’s country: for example, in Russia it is somewhat lower as it is required to open the website through mirrors (which, of course, slows down the process of accessing the server), because Roskomnadzor blocks the main domain of the website. And there are no loading problems in those countries where it is not required to find a way around the prohibition (and in the first place – in the Netherlands).

The security of data on the provider’s resources is ensured by SSL certificate encryption. The players’ actions are regulated by the User Agreement, and if there is a hint of fraudulent activity, the company unilaterally blocks the account.

In general, the software is functional and convenient.

Online version of the casino

The official website of the casino is designed in traditional colors: a dark gray background with prominent golden letters of the menu, and a bright game lobby being the central element of the “composition”. The bonus offers can be found in a slider, but only authorized users can read the details.

In our opinion, the game menu is somewhat overloaded, but informative. It includes many categories: “Top”, “New”, “Slots”, “Live-dealers”, “Jackpots”, “Video Poker”, “Tables”, “Others”, and “Search”. The top menu partly repeats it. The majority of games can be tested in demo mode for free, and you don’t need to register for this (unlike at most casinos). Of course, for the “inducement” of users, in demo mode, you immediately win your bets, multiplying the balance.

There are all the products to which the users are accustomed: various slots, Roulette, Blackjack, Baccarat, Keno, Bingo, Poker, live events. There is also a betting line with more than 30 events.

Despite such a huge quantity of information, it’s easy to navigate the website, and the gameplay leaves a pleasant impression.

The service is available in 14 language versions: English, Arabic, Bulgarian, Spanish, Italian, German, Norwegian, Polish, Portuguese, Romanian, Russian, Finnish, Czech, Swedish, and Japanese. In most cases, this is more than enough for understanding, but if difficulties arise, you can use the browser translator.

JoyCasino-online version

Mobile version

JoyCasino mobile version supports all the operating systems: Android, iOS, Windows. It is light-weight, quickly downloadable and installable. All the software is licensed, game collection is not inferior to the PC version.

According to users, navigation is convenient. Thanks to an update of October 7, 2018, there is a good response and no “bugs”. The average rating in the Play Market is 4.4.

The age limit of JoyCasino Mobile is only 12+. Perhaps this is due to the fact that the game set is primarily focused on slots. The developer even positions the software as “imitation of gambling”, which protects it from unnecessary questions.

The bonus system in the mobile application is almost the same as in the browser version: the same deposit bonuses and free spins (sometimes only in smaller equivalent). Perhaps the only difference is the absence of tournaments as this is still “non-game” software. You can also play in demo mode for free.

You don’t need to register in the mobile version. Just open, press the start button and have fun.

JoyCasino-mobile version

Downloadable version

The PC agent from JoyCasino is “tooled” for Windows. It supports all the main options of the online version: over 1,300 games, bonus offers (including the loyalty system), language versions, types of currencies, replenishment and withdrawal methods, etc.

In addition, the agent has several advantages:

  • A chance to improve graphics by “unpacking” the necessary components on the computer
  • Independence from blocking, failures or errors of the provider
  • Stable work even with a weak Internet connection
  • Protected registration procedure (here the stone is thrown not towards the protected data on the website, but towards the openness of a number of browsers)

It is also very convenient that if you have an account in JoyCasino you won’t have to register again: you have the single profile, and you can log in using a valid login and password.

Live casino

The establishment has a live casino with a large number of events and dealers of different sexes (it is noted that some players trust more male dealers, and others prefer seeing a beautiful girl on camera).

Product range includes:

  • Roulette (American, Russian, French, Rocket, and Interactive – with an effect of full immersion due to shooting from several cameras located at different points in the hall)
  • Poker (Texas Hold’em, Traditional, etc.)
  • Baccarat
  • Blackjack

The betting limits are different. There are personal tables for VIP clients.

The croupiers at JoyCasino are experienced and fast: for example, poker game (in the absence of external factors related to the players’ slowness) can take 30–40 minutes.

There is an online chat, which is traditional for this format. There you can ask a croupier a question or chat with opponents.

The graphics are nice, the resolution can be customized.

JoyCasino-live

Presented game developers

It seems that JoyCasino has signed contracts with all well-known game developers, as well as with several unfamiliar companies. It cooperates with European and Asian studios: 1×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n’GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum.

Gambling software is subject to regular testing, although the results are not published. For some reason, this policy has become more common among modern casinos.

Personal account

According to the casino owners, it will take you 15 seconds to register on the site.

The procedure is really quite fast: you enter the basic data (everything as usual: name, address, date of birth, your choice of game currency) and confirm them via mail, following the link from the official letter sent by the provider. Sometimes this letter doesn’t arrive immediately – patience is required.

JoyCasino-registration

It is also possible to register via social networks or instant messengers, giving access to data on your personal page. Depending on the player’s country of stay, these resources vary: for Russia, they are Vkontakte, Mail.ru, Google+, Facebook, and Yandex.

After successful verification, you have your personal account with data settings, game statistics, game account (to which you can attach the most convenient available means of payment) and detailed information about the bonus program.

You can communicate with online technical support in the live chat: it works in 24/7 format.

Bonus policy

The bonus program of JoyCasino brings nothing new to the game world, but deserves attention. The majority of all the promotions are deposit bonuses. There is an interesting (although not innovative) loyalty program, where you can “wager” good rewards. But first things first.

Deposit bonuses

There are a lot of them in the casino. Firstly, first deposit bonuses: 200% (up to RUB 500) when you replenish your account, as well as 200 free spins for 10 days and/or double Comp Points (we’ll tell about them below).

And any subsequent replenishment will add bonuses to the account:

  • 100% (up to RUB 5,000) for the second deposit
  • 50% (up to RUB 20,000) for the third deposit
  • 50% (up to RUB 5,000) for the fourth deposit
  • 25% (up to RUB 37,500) for the fifth deposit

Of course, you’ll have to win them back. A wager will depend on a particular offer.

JoyCasino-bonus

Regular bonuses

Every week, the casino conducts quests. They involve individual slots selected by the company. By completing tasks of various difficulty (for example, win $50 in the Immortal Romance slot or make 20 bets in the Big Bad Wolf), you will receive prizes. These are linear quests: you don’t compete with other players, but follow your own way.

Tournaments

And if you want to show who is in charge here, take part in progressive jackpot tournaments. Every day, the official website of JoyCasino offers at least 20 events with a prize pool ranging from 11,000 to 10,000,000+ rubles.

In slots tournaments, the bets traditionally differ depending on the popularity of the product. If you are not yet ready for significant deposits, we recommend you a “fruit” line: there are always tournaments for small amounts.

Club of players/loyalty program

The loyalty program of JoyCasino is a standard system of accumulating bonus points (here they are called Comp Points). Comp Points are awarded for bets in the game: 1 point for every $50 bet in slots, or $100 bet in Poker, Video Poker, Blackjack and Roulette (where the bets are always higher)

Accumulated points determine your status and cashback amount:

  • Up to 9 – New Player
  • 9-10 – Regular Player
  • 50-4999 – VIP Gold Player
  • 5000-24999 – VIP Platinum Player
  • 25000 and more – Magnate/Dark Knight

In addition to repayable funds, you get other opportunities: separate tables, personal service, and a chance to participate in events for a narrow circle of people. In addition, you can exchange your bonus points to buy gifts in the online casino store or real currency.

Lotteries

Sunday evenings at JoyCasino are devoted to lotteries. The value of a lottery ticket depends on the deposit made during the week. If you have deposited from $1,000 to $5,000 for 7 days, the value of each of your tickets will be equal to $1,000. Tickets are issued at no charge: their value determines your place in the ranking. The first 50 places receive prizes – from 5 to 500 Comp Points.

Replenishment and withdrawal of funds

The casino offers a relatively small number of replenishment methods: bank cards (Visa, MasterCard, Maestro), payment systems (ecoPayz, EntroPay, moneta.ru, Neteller, PaySafeCard, Skrill), wallets (Yandex.Money, QIWI, WebMoney), SMS payments and banking (Alfa-Click, Promsvyazbank).

The minimum deposit is 10 euros: quite a standard amount.

As for withdrawal, you can only use Moneta.ru, Neteller, QIWI, Skrill, Visa, WebMoney or Yandex.Money, which complicates the process. You see, according to the established principle of gambling establishments, funds can be withdrawn only in the same way they were deposited. For example: you made a deposit using Neteller, and you want to get your winnings on a bank card. In this case, you will have to write an application to the support service of JoyCasino with a request to change the withdrawal method and fulfill a number of conditions for making a deposit.

There is no maximum limit for withdrawal of funds, but you may withdraw at least €10, and when you withdraw more than $1,000, you will be asked to confirm your identity by providing documentary evidence.

JoyCasino-withdrawal of funds

Complaints about withdrawal

While studying specialized forums and comments to the reviews, we’ve found a rather active correspondence between users and the representative of JoyCasino. The majority of claims of the players were connected with the delay in payments. Some of the reviews can be ignored, since they didn’t respond to the administrator’s request to give their player nickname (to sort out the situation) and disappeared.

However, a significant part of the reviews can be considered in more detail.

The majority of payment problems occurred due to the human factor: incorrect execution of supporting documentation, slow work of the support service due to high load. However, it is worth mentioning that the issues, which had been posted on the forum, were promptly resolved. This is confirmed by the comments of the same users who informed the others about the results.

It is possible to separate honest opinions from the intrigues of competitors only by requesting specific data (login, withdrawal request number, etc.). And an employee of JoyCasino correctly solved the issues of all those who provided this data.

In this regard, we may conclude that there are really truthful complaints about withdrawal of funds, but the casino makes every effort to resolve them or clarify misunderstandings (for example, if a player has violated the rules due to his/her failure to carefully read them, and even in such cases provider tries to meet the needs of the player, if this practice doesn’t become permanent).

License and regulator of the casino

JoyCasino has received its license in Curacao (Virgin Islands). This is quite a loyal operator that is sometimes blamed for issuing sublicenses to questionable subjects, as a result of which a whole “pool” of numbers is formed (and they can even be found in unregistered casinos). You can check the validity of the issued license on the website of the organization that owns the rights to the Master License. In this case, it is Pomadorro N.V. The information we’ve received allows us to believe that the license has been really officially issued.

It’s a bit strange that the casino doesn’t publish the results of audit checks proving the integrity of the casino. However, this “flaw” has been recently observed in many casinos, so we won’t judge too harshly.

Complaints against the casino

Other complaints that we’ve found on the forums (which we’ve already mentioned in the section “Complaints about withdrawal”), comprise dissatisfaction with the small number of payments. Here the situation is even more interesting: how to prove that the casino is “cheating” or that it is the result of an actual probabilistic approach?

We’ve also liked the reaction of the employee of JoyCasino to such statements: having asked all unhappy players to send requests to the technical support with an indication of their gaming logins, he simply provided a clear game statistics analyzing what went “wrong”. Not all players agreed with the casino, but many of them found these clarifications legitimate.

Of course, such situations are more difficult to settle, but we cannot fail to note the prompt feedback from JoyCasino. Not every service provider puts so much effort and patience in dealing with objections of its clients.

Where to complain against the casino

If you have a controversial situation or you are dissatisfied with the operation of the casino, you can contact the client support service of JoyCasino: support@joycasino.com (for Russia – ru_support@joycasino.com). Your appeal will be registered, and you will receive notifications about all changes in its status.

Casino support service

The casino client support service responds to applications within 48 hours. For communication, you can use the telephone, mail (you may send a letter or leave a request in the contact form) or an online chat. Of course, the second method is used for submitting formal requests.

In addition to the standard methods of communication, representatives of JoyCasino communicate with clients in specialized forums (as far as we could understand, in such cases the company concludes a partnership agreement with resource managers).

Communication is informal, without “memorized” formulations, and does not always fit into the framework of habitual correctness. However, we haven’t detected any gross insults, just a touch of irony, which often even helps to ease excessive tension.

The general impression about the competence and behavior of the support service, as well as its representatives, is positive.

User Agreement

The agreement, published by JoyCasino on official resources, contains many ambiguous statements. On the one hand, each restriction is adopted for the security of players. On the other hand, it can serve as a “safety cushion” for the operator in the event of proceedings.

Let’s consider the following examples.

Conformity of personal data                                      

If the user has entered incorrect personal information, the casino has the right to block the account. This measure is reasonable: to prevent a player from creating multiple accounts for the purpose of fraud, the operator must verify all data. However, there have been cases when the support service needed data that was simply dangerous to provide to the third source. In this case, the player faces a moral choice: to confirm his/her identity by risking personal information (it’s still a commercial resource) or to be blocked.

JoyCasino-personal data

Individual dispute resolution procedure

In other words, you are not involved in the consideration of the situation and cannot submit arguments for consideration once you have sent your application. The provider makes any decisions independently and based on the information you have previously submitted and received from the technical department.

JoyCasino-dispute resolution

Account blocking

The User Agreement is also very clear on actions to be taken by the administration if your account is blocked. Moreover, the administration of JoyCasino behaves quite loyally, as it undertakes to return funds to a blocked player. More often, the casino simply cancels the account without returning anything.

JoyCasino-account blocking

Your winnings may also be unilaterally blocked.

JoyCasino-blocking winnings

Third party access

And here everything is traditional. The company disclaims responsibility for fraud in your page if you accidentally or knowingly transferred your data to a third party. In this case, you are obliged to notify about the incident, but it does not give any refund guarantee. We’ve already indicated the possible consequences of this paragraph: it would be problematic to prove that the hacking was due to the provider’s fault, and not yours (how can you prove that you didn’t accidentally enter your personal account password in the presence of another person, even in a public place?). And without this, you won’t get any compensation (unless they find the guilty party, of course).

JoyCasino-third party access

Depositing and issue of funds

It’s another standard paragraph: the funds will be issued for the same details that were used for their depositing. The administration surely has a sense of humor: references to friends, relatives and partners are most likely taken from practice and cited as examples of the standard arguments of players suspected of having several accounts.

JoyCasino-depositing and issue of funds

System errors

This is another pleasant paragraph: the operator will restore the “balance” in case of game failures due to its fault. Everyone is aware of the opposite practice, when the company refers to the fact that “when opening this application, the players must understand that this is just an entertainment resource, and in case of failures and malfunctions the company doesn’t bear any responsibility towards them.” So, the position of this casino inspires respect for its administration and speaks of its respectful attitude towards the client.

JoyCasino-system errors

JoyCasino – prank, scam or fair casino?

By every measure: regulation, functionality, attitude towards clients, software quality and information processing period, JoyCasino demonstrates an excellent “level of competence”. The administration has performed enormous work on creating an algorithm that takes into account the interests of the client and the requirements of legality, technical support puts a lot of effort into solving any arising problems, not just references to the Agreement, the developers have provided great gaming products, and the marketing department has created quite a pleasant loyalty program.

The only matter we haven’t understood is the audit. However, as we’ve already indicated earlier, this is a classic flaw in 90% of existing casinos.

We can summarize with full confidence: JoyCasino is not a scam and not a fraudulent resource, but a solid establishment all the newcomers to iGambling should be looking up to.

Conclusion

The company has room for improvement (expansion of the market, conclusion of new agreements with developers of gaming products, elaboration of the mobile version), and this is good. It will be nice to discover new product features. We’ll watch for updates and make adjustments to this review.

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