Kaboo Review

Kaboo
100% (up to 50€)
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Overview

Kaboo is another European product targeting Northern Europe, the Scandinavian countries. A narrow choice of payment services and language packs, cooperation with a small number of software studios, a small number of bonuses – all of this can hardly enable this gambling joint to enter a wider market.

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Details

Casino Kaboo
Website URL https://kaboo.com/
Founded 2014
Headquarters Betit Operations Limited, @GIG Beach, Triq Id-Dragunara, St. Julians, STJ 3148, Malta
Support Number -
Support Types Online chat, e-mail, feedback form
Languages English, Swedish, Norwegian, Finnish
Trading Platform Betit Operations Limited
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit From 20€: 100% (up to 50€) + 50 free spins
Bonus for 2nd deposit 50% (up to 50€) + 50 free spins. Wager: x40
Bonus for 3rd deposit No
Main BONUS 100% (up to 50€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C60173), United Kingdom Gambling Commission (no. 039482)
Software Red Tiger, No Limit City, ISOFT Bet, Pragmatic Play, etc.
Games count 800+
Games except slots Blackjack, Roulette, Arcade, Baccarat
Deposit Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard
Withdrawal Methods VISA/MasterCard, Skrill, Neteller, PaySafeCard, bank transfer
Time of withdrawal 1 day - E-wallets, 1-3 days - bank cards and accounts
Limits for withdrawal Min 10€, max 50000€/day
Account Currency EUR, USD, NOK, SEK, CAD, GBP
US Traders Allowed No
Prohibited countries American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico and US Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize , Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos Islands Trova, Comoros, Congo (Democratic Republic), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea , Eritrea, Estonia, Ethiopia, Fiji, France and its territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Hord Island, Holy See (Vatican) , Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (only sports betting are prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People’s Republic of Korea, Kuwait Kyrgyzstan, Lao People’s Democratic Republic, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, St. Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic of), Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tu NIS, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Small remote islands of the USA, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (Great Britain), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Mobile application Yes
Mobile version Yes
Security SSL, BeGambleAware, GamblersAnonymous, ODR, GamCare.
Overall Score 6/10

Kaboo Full Review

Kaboo is another European product targeting Northern Europe, the Scandinavian countries. A narrow choice of payment services and language packs, cooperation with a small number of software studios, a small number of bonuses – all of this can hardly enable this gambling joint to enter a wider market.

As a potential client of this service, you’d like to know whether it’s just a narrow specialization or unwillingness to invest in players who are already bringing money. You also want to know whether it’s a typical scam or a company firmly following its chosen path. We’ll try to answer these questions here below.

Kaboo Casino-review

Casino platform

Kaboo is a cross-browser and multiplatform service. It’s owned by Betit Operations Limited, which also manages the SuperLenny Casino, Thrills Casino and HighRoller Casino.

The platform supports only 4 languages: English, Finnish, Norwegian, and Swedish, which, certainly hints at the operator’s basic audience. Therefore, the length of the list of countries whose residents are forbidden to register at the casino (almost everything except the Scandinavian ones) is quite obvious.

Kaboo is distinguished by a high degree of user security. The antivirus software is used on the site, all payments are made via the encrypted SSL protocol. In addition, the company cooperates with human rights organizations (such as the ODR) and supports the fight against gambling addiction, which is opposed by GamCare and GamblersAnonymous. It also does its best not to provide access to its resources to minors.

Online casino version

The official Kaboo casino site is impressive: a stylish screensaver, design in the style of futuristic computer horror games (not so long ago, images of space monsters were among the promotional pictures of the gambling joint). In fact, the very word “kaboo” stands for “to bite”, “grab with your teeth”.

The game lobby is built around a traditional table with a breakdown into categories: Top Games, New Games, Recommended, XM4S (these are Christmas slots), Slots, Table Games, Red Tiger, No Limit City, ISOFT Bet, Pragmatic Play, and All Games. They are duplicated in the form of tabs on top. Moreover, there’s a search tab that facilitates navigation.

Everything is somewhat mixed, but thanks to a relatively small number of games (150+ games are displayed before registration and 800 or more – after it) it’s not so difficult to navigate.

Kaboo Casino-online version

The game collection includes slot machines, card/table games, arcades, and roulette. There aren’t any live products, although this section is present in the main menu of the site: video poker, video roulette, and video baccarat can be found there.

Legal information is located in the footer – a typical place for it in many casinos. Moreover, on the site, we can find control jurisdictions, license numbers, and direct statuses of validators checking their current status.

Mobile version

The mobile version of the casino offers 300+ games. The application is available for download in Google Play and the App Store. It weighs a little (in particular, the APK for Android weighs 29.7 MB), so you can download it for a few seconds.

By the way, the mobile version lets users play offline. That’s undoubtedly a great advantage from the point of view of the security of the input data and independence from the Internet failures. If you already have a profile in the browser version, another registration is not required and you can log in with a valid username and password.

The service is made perfectly. The mobile layout is well done, the loading speed of pages, including gaming ones, is quite high. There aren’t any broken links (links to pages with errors).

In general, the mobile version meets the expectations of users.

Kaboo Casino-mobile version

Download version

The operator doesn’t offer an installer for personal computers. All the main advantages of the offline environment are successfully implemented in the mobile APK, but binding to a specific location (where the player’s personal device is located) doesn’t suit the modern audience.

Of course, a PC version has another undeniable advantage: due to the ability to install the necessary components directly to the root folders of the computer, rather than storing them on the server (which may affect the download speed and the work of the site/application), this format allows you to improve the quality of graphics. However, modern technologies practically allow finding a solution to this issue.

Live casino

As we mentioned above, the live-zone isn’t provided at Kaboo Casino. All types of card/board games, including poker, baccarat, roulette, and blackjack, are presented in the video format. They are also available in the demo (free) mode.

Here, everything is the same as in the major entertainment collection – the number of displayed products is determined by the fact whether a user is registered or not.

Kaboo Casino-live

Game makers represented

The list of casino partners includes only a few names, among which we can see Red Tiger, No Limit City, ISOFT Bet, Pragmatic Play, etc.

All of them are well-known developers. The presence of such gaming software indicates the seriousness of the company because these providers pay great attention to the issues of honesty and legality. Together with the regulatory authorities, these corporations exercise control over the actions of operators and cooperate only with proven casinos.

Personal account

Registration on the website/in the Kaboo application takes place in 3 stages:

  1. The user enters data for the subsequent login (e-mail, login, password).
  2. The user specifies his personal information (his name, address with postal code, by which the system is checked with your actual location by IP, phone).
  3. Then, the specified mobile phone needs to be confirmed (a 12-digit code comes to your mobile phone, which must be entered in the specified field).

Kaboo Casino-registration

In general, these measures do not allow persons who do not meet the requirements of the operator to access the platform.

The personal account doesn’t represent anything new: a current account (game, real currency), transaction history with a filter by date/type of actions, available bonuses, and various settings.

The office is decorated beautifully, it’s easy to navigate, and the transition between it and the game lobby can be done in one click.

Bonus policy

Kaboo offers very modes bonuses: a small set of deposit bonuses, a couple of tournaments, and temporary promotions.

As for bonuses without registration, lottery, and promotional codes, the casino doesn’t provide this stuff. Such a policy doesn’t make the casino gaming products competitive — positioning for the modern gambling world alone isn’t enough because players are constantly waiting for something new, absolutely different from everything around, and they’re quickly fed up.

No deposit bonuses

No deposit bonuses aren’t provided by Kaboo. However, that’s rather a tribute to the trend of recent years. Most operators are moving away from the tactic of luring users with free bets since such actions provoke the appearance of fraudsters on the websites who try to withdraw funds without wagering.

Deposit bonus

There are only two of them:

  • The First Deposit Bonus from €20: 100% (up to €50) + 50 free spins.
  • The Second deposit bonus: 50% (up to 50€) + 50 free spins.

Depositary bonuses are wagered for no longer than 30 days from the moment of receiving (otherwise they will be canceled) with an x40 wager. At the same time, free bets can be made in the amount of not more than 5 euros each.

Kaboo Casino-bonus

Regular bonuses

They’re absent in this casino too. From time to time, seasonal promotions take place (for example, Christmas competitions), but the casino has no regular promo.

Tournaments

They’re presented in two versions: with a progressive jackpot and a fixed prize fund of 5,000€. The latter are mission-journeys, for the fulfillment of each of which free spins are given, and for the whole line accomplished, money is credited to the account.

Kaboo Casino-tournament

Players club players/loyalty program

It’s not described in detail. The very essence of the club program is to collect relics (bonus points), which can later be exchanged for currency. The relics are given for deposits of 20€, winning tournaments, and other activities.

They must be wagered, as well as all other Kaboo bonuses, but already in a 20-x amount.

Deposit and withdrawal of funds

Only a few services are used to deposit a casino account and withdraw funds: VISA/ MasterCard, bank transfer as well as international payment systems Skrill, Neteller, PaySafeCard. Depending on the country of registration, this list may be slightly reduced.

The minimum deposit amount is 10€, but in order to get a starter pack at least 20€ should be credited to the account. The transfer is carried out instantly and without commission from the operator (however, fees may be charged by the services themselves, as well as fees are charged by banks in different countries when converting currency).

Kaboo Casino-deposit

It will take several days to withdraw funds. First, the administration will check your profile before approving the application for payment. Secondly, the transactions themselves take some time: up to 24 hours for e-wallets, up to 5 days for bank cards and bank transfers. In one operation, you can withdraw at least 10 euros. The daily limit accounts for 50,000 euros.

Withdrawal complaints

Among all kinds of reviews about Kaboo Casino, there are nearly no negative ones. As for the topic of payments, these user reviews are presented in the smallest number.

This can point to the absence of problems in this regard, and the high-quality work of the support service, which successfully resolves the issues of the customers from the very beginning, which is not bad anyway.

The gambling joint has been working for several years. If it hasn’t collected a large number of negative reviews for that time, it’s undoubtedly a good sign.

Casino license and regulator

Betit Operations Limited received licenses from two jurisdictions: Malta (the registration number – C60173) and the United Kingdom (the license number – 039482). At the official resources of regulators, we have found the evidence of it.

The Malta Gaming Authority and the United Kingdom Gambling Commission are reputable control bodies in the gambling industry, and they don’t give out permissions to anybody.

Getting a license from them is not so easy, and the availability of agreements with them significantly raises the rating of the casino.

Casino complaints

The clients of the casino are generally satisfied with the payments, but it’s not about the casino bonus system. It generates a lot of discontent. Players are dissatisfied with the harsh wagering conditions, the complexity of the loyalty program, in which bonus points are accrued very slowly. Moreover, they also dislike the necessity to make large deposits in order to somehow show up in positive territory.

User reviews about the casino are divided into 2 groups: sharply negative and uncompromisingly positive. You can’t find moderate reviews here.

How can I complain about this casino?

The site administration has a strict complaint procedure. By the way, there are differences in the attitude towards players from the UK and all other users.

Non-UK players

In case of dissatisfaction, you should contact customer support via chat (it’s also stored in the history) or by email (support-en@kaboo.com).

Deadlines for processing applications reach several weeks (taking into account the support load), but no more than 8 weeks, as the operator guarantees.

If the situation is not resolved, it will be necessary to send a second request to the same address, but this time to the head of the customer service department (all the necessary instructions will be described in the letter that tech support will send to your e-mail). His answer is the final decision of the company, and it will only be possible to complain to third parties: the regulator (on the MGA website, there’s a special form for submitting such an application), a human rights organization, such as ODR, for example, to which the operator is also responsible.

UK players

In principle, the player’s action pattern here is similar to the previous one. The terms of consideration differ: in the first stage (before the transfer of the complaint to the head of the support department) they are 24 hours, in the second stage they account for 5 working days. The last period may be extended if the question requires additional information (you will be informed about this by a special letter).

In addition, there are other organizations where you can file a complaint if an unsatisfactory decision is made by the Independent Rate Review Service (ADR) and the United Kingdom Gambling Commission.

Casino support service

The casino support, as noted by almost all users, is very polite and professional. They rapidly respond to all requests, explain all the nuances, staying correct all the time.

You can contact the company manager by mail: support-en@kaboo.com, or in an online chat (all correspondence is saved in it and can be sent to your email inbox). The response time in the first case is several hours (if it’s not about complaints), in the second case, it will take several minutes.

Kaboo casino-support

Terms of use

In the footer on the official casino resources, there is a link to the User Agreement (Terms and Privacy). The document provides solutions to the main issues that may arise between the user and the administration, as well as the requirements for all persons registering an account.

We will consider some of the most important points, in our opinion that should be known before registering at the casino.

Currency selection

The clause 4.7 of the Agreement states that only players registered in the UK are allowed to open an account in British pounds (GBP). All other players are offered to open an account in local currency or US dollars.

Kaboo casino-currency selection

Proof of majority

For easy access to Kaboo resources, the user must be an adult: this is 18 years for most nations (except Canadians from British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territory, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan and Yukon: their limit is 19+).

Kaboo casino-terms 18 plus

The check is carried out within 72 hours. If it fails to achieve the desired result, the user account is blocked, all bets are declared void, and deposits are returned to the owner.

Kaboo casino-terms 18 plus

Identity check

In order to make sure that your purpose is not to commit fraudulent activities, the administration will ask you to provide a number of documents (most often this happens when a client sends a payment request to minimize the risk of withdrawals by third parties):

  • An identity card and place of your residence (a passport, ID-card, driver’s license, utility bill for the last 3 months, a bank statement, tax documents).
  • Confirmation of the payment method (a payment receipt with which the deposit was made, a screenshot of the e-wallet/payment system).
  • Any documentation that the support service finds necessary to request.

Kaboo casino-identify check

Inactive account

If you haven’t logged into your account for more than 30 months, your account will be considered inactive. With a zero balance, such an account can be closed and deleted.

Kaboo casino-inactive account

However, unlike other operators, Betit Operations Limited does not charge a monthly fee but contacts the player to return funds to him (although this condition applies only to UK users).

Kaboo casino-inactive account

Residents of other countries are still subject to a 5% monthly commission, which will be charged in advance, starting from the 13th month of inactivity (so, the first payment will be made at the end of the 12th month). In the absence of funds on the account, the player will be in arrears and his debt will be subsequently transferred to the MGA.

Kaboo casino-inactive account

Wrong bet

At the time of technical failure or any other error (including a human one), an erroneous bet may be accepted. In this case, the operator and its partners aren’t considered to be responsible for the situation and the consequences that follow.

However, the made spin will be returned to the player if the fact of the error is confirmed.

Kaboo casino-mistake spin

Is Kaboo a scam?

Kaboo Casino is an interesting project. However, today it lacks the required resources to meet the interests of users. There are few language versions. The choice of deposit and withdrawal options and bonuses isn’t rich at the casino, while the number of restrictions is enormous (bans for most countries, harsh wagering conditions, certain points of the User Agreement).

We can confidently say that Kaboo isn’t a scam, but a service that requires significant investments and improvements.

Conclusion

Kaboo is a fascinating journey into the world of horror and supernatural adventures. However, having put an emphasis on entertainment, the operator neglected the functional component, which is so important to users.

In addition, the bonus program leaves almost no chance to raise large sums. So, the question remains if it’s real to win at Kaboo Casino without making big bets.

We hope that in the future the situation will change, and the casino will be able to feel competitive in the global iGambling arena.

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