Luxury Casino Review

Luxury Casino
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Overview

Luxury Casino was launched in 2001. The project has changed considerably in terms of appearance, but in terms of content, it has remained almost at the same level as at the beginning of the century.

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Details

Casino Luxury Casino
Website URL https://www.luxurycasino.com/
Founded 2001
Headquarters Fresh Horizons Ltd. в составе Casino Rewards Group For https://www.luxurycasino.co.uk - Apollo Entertainment Limited, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta
Support Number +356 21319493 (Malta)
Support Types E-mail, phone, FAQ, online chat
Languages English, French, German, Danish + (after registration) languages of the country of residence
Casino Platform Apollo Entertainment Limited и Fresh Horizons Ltd.
No deposit bonus -
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to 150€). Wagering requirement: X60
Bonus for 2nd deposit 50% (up to 200€). Wagering requirement: X30
Bonus for 3rd deposit 25% (up to 300€). Wagering requirement: X30
Main BONUS 100% (up to 150€)
RTP 91.61% - poker, 98.09% - table games, 96.14% - slot machines
Free demo-games Open Demo
Regulated Yes
Regulation Fresh Horizons Ltd. as part of Casino Rewards Group
Software Microgaming
Games count 500+
Games except slots Roulette, blackjack, video poker, jackpot games, live
Deposit Methods VISA/MasterCard, Maestro, QIWI, Neteller, Skrill, EcoPayz, UPayCard, Bitcoin, Rapid Transfer, PaySafeCard, PayPal
Withdrawal Methods VISA/MasterCard, Neteller, Skrill, EcoPayz, UPayCard, Bitcoin
Time of withdrawal From 1 to 7 days (depending on the method)
Limits for withdrawal Min 50€, max 4000€/week
Account Currency EUR, USD, CAD, GBP
US Traders Allowed No
Prohibited countries No information
Mobile application Yes
Mobile version Yes
Security SSL, Norton Safe Web, McAfee Secure, Google Safe Browsing, Verified by Visa, +MasterCard Secure Code, eCOGRA, Gamblers Anonymous, CyberPatrol, Net Nanny, Cybersitter
Overall Score 5/10

Luxury Casino Full Review

Luxury Casino was launched in 2001. The project has changed considerably in terms of appearance, but in terms of content, it has remained almost at the same level as at the beginning of the century.

Users remain ambivalent about the casino: someone compliments on its stability, someone is unhappy with the absence of new things.

Let’s see what the casino is like now: is Luxury Casino a scam or a serious service that needs an impetus to development? Let’s take a closer look and try to understand.

Luxury Casino-main

Casino platform

Luxury Casino has several owners: for the UK, it is Apollo Entertainment Limited, registered in Malta in 2015. Other regions are the responsibility of Fresh Horizons Ltd., part of Casino Rewards Group that is practically unknown. Moreover, the legal address of the British resource is the same as the legal address of the well-known CityViews Group, which owns Royal Vegas, Ruby Fortune, Jackpot City Casino and other infamous projects. The fact that Luxury Casino is managed by the same organization as the above mentioned casinos is confirmed by very similar User Agreements, as well as the structure of resources.

The platform looks very outdated in contrast to its competitors: registration forms are stretched to the full width of the screen, pop-up windows appear in the games, live chat is displayed in a separate page, so it is impossible to return to the lobby, etc. The functionality is maximally limited and unlikely to attract sophisticated users.

The resources of the casino are adapted to any screen resolutions and browsers, and the display of content depends on the user’s status: if you are not authorized, you will not be able to view the game collection and some sections.

The company has published the official RTP from eCOGRA: it is 91.61% for Poker, 98.09% – for board games and 96.14% – for slot machines. However, we have not found any supporting documentation.

The casino does not precise territorial restrictions. However, during registration, you may choose your country of residence from the list, which includes only a couple of dozen positions, which means that the casino is not available for residents of most regions, such as Austria, Belgium, South America, the USA, etc.

Online version of the casino

The official website of Luxury Casino is designed in stylish black and white colors. However, it seems that only the home (landing) page of the resource has been updated, and this is not the case of its other sections: the games collection, personal account and services: they seem raw, made in a hurry.

Despite the fact that the game collection contains more than 500 titles (Slots, Card Games, Roulette, Craps, Scratch, Bingo, etc.), it does not live up to the name of the casino: its layout is careless and stretched along the edges of the screen, instead of being centered, as is done in modern online casinos.

The collection is divided into categories:

  • “New Games”;
  • “The Latest Games” (that is, the last products opened by you);
  • “5 Drums”;
  • “3 Drums”;
  • “Progressive Game”;
  • “Board Games”;
  • “Video Poker”;
  • “Interactive Casino” (live entertainment).

All software is provided by Microgaming studio, with which all the casinos cooperate. Therefore, Luxury Casino is not able to offer anything new. You can play for money or in demo mode (for free).

Luxury Casino-online-version-games

The language version depends on the location of your device: there are only 4 basic languages, however, once your IP address is determined, the system will automatically select the one you need, which may not have been available in the original list.

The footer practically does not contain any information: only the logotypes of partners and information about the issued license (in the UK version).

Summarizing, we can say: the website may be interesting only to the beginner, who has nothing to compare with. Other players will be disappointed.

Mobile version

The mobile version of Luxury Casino can be downloaded from iTunes and Google Play websites/applications. APK is adapted to any modern Android, iOS or Windows devices.

The mobile version does not weigh much, loads quickly and does not affect the performance of smartphones/tablets/iPads.

The game collection contains fewer titles than the desktop one: about 200. A live range is also available, but it also has few products.

The live chat is in English, and an online consultant is available around the clock.

Unfortunately, the application has nothing else to boast about.

Luxury Casino-mobile-app

Downloadable version

Luxury Casino also has a downloadable offline version for PC. The PC-agent allows you to use all the features of the club service even without an Internet connection. The requirements are minimal: any version of Windows, starting with XP.

A considerable disadvantage of the PC agent is its dependence on a specific device, on which it is installed, and therefore, on a specific location. At the same time, it provides greater security than the mobile and browser versions, since you enter your data on your personal device, and not in the shared network and not in an application that requires access to certain files and folders.

In any case, most modern casinos have already refused from the PC-agent.

Live casino

Live-section (“Interactive”) contains a total of 8 events: several types of Poker, Baccarat and Blackjack. We have not found Roulette in the collection.

All the products are represented by Microgaming and have nothing new to offer. However, this is a good way to train skills for beginners: the minimum betting limits here start at 50 eurocents.

Luxury Casino Live has quite competent dealers, but the speed of their answers is not always satisfactory. For example, when playing Baccarat, it took them two minutes to answer our question in the live chat.

Apart from that, everything is traditional: a standard casino set of options (sound, display and design settings), the possibility of video recording, technical support, game rules (the latter are displayed in the FAQ section when clicking on the question mark in the upper left menu of the lobby).

Despite the presence of VIP programs in Luxury Casino, there are no tables with higher bets (they may be displayed only upon acquisition of the corresponding status).

Luxury Casino-live-dealers

Presented game developers

As mentioned above, the operator cooperates with only one developer – Microgaming. Of course, it is a proven provider that is known even to people who are not familiar with the iGambling environment. Still, diversity is important.

That’s what all major service providers do in order not to lose clients to competitors. Moreover, the owners of casinos are showing increased interest in the Far East, where a lot of new studios have opened over the past decade and are currently developing unique content.

That is why, in our subjective opinion, Luxury Casino is not as competitive as it used to be.

Personal account

Registration with Luxury Casino is a simple and fast process: you need to complete a one-page form (full name, date of birth, gender, address, mobile phone, e-mail) and log in to your personal account.

Luxury Casino-register

The latter contains only a few sections:

  • “Balance” – here you can see the status of the player (winnings, amounts credited by the casino) and personal (deposits, confirmed withdrawal requests) accounts.
  • “Deposit” – replenishment service.
  • “Preferences” – lobby settings (sounds, automatic input).

Luxury Casino-register-lk

All messages/notifications of the administration are sent to the email address specified during registration, and supporting information is included in the FAQ.

Nevertheless, there is a lack of information, the account is inconvenient to use. Particular difficulties arise when you want to return to the game: the corresponding links are not everywhere, so you have to press the back arrow in the browser.

In general, the Luxury Casino profile also does not make a good impression (like the resource itself).

Bonus policy

Luxury Casino offers a very poor bonus program: there are no promotional codes, non-deposit bonuses, regular promotions or lotteries. Offers are selected individually, but are not provided very often. There is a good start package, but the wagering conditions are complex and difficult to fulfill.

But first things first.

Non-deposit bonus

As mentioned above, Luxury Casino does not provide non-deposit bonuses. The reason for this is the operator’s desire to avoid possible fraud attempts, when users simply receive funds and try to withdraw them without wagering. Of course, you can always set limits, but the human factor still remains.

By the way, almost all the casinos have already stopped using non-deposit bonuses.

Deposit bonuses

The start package of Luxury Casino comprises bonuses (cashback) for the first 5 deposits

  • First deposit bonus: 100% (up to €150). Wager: х60
  • Second deposit bonus: 50% (up to €200). Wager: х30
  • Third deposit bonus: 25% (up to €300). Wager: х30
  • Fourth deposit bonus: 50% (up to €200). Wager: х30
  • Fifth deposit bonus: 100% (up to €150). Wager: х30

Wagering conditions are almost impossible to fulfill – considering that the maximum bet for participation in this promotion is 5 euros. And it will take you much time to earn 600 euros (the minimum deposit is 10 euros, and you cannot activate all other bonuses without the first one) with such spins unless you are truly lucky.

Luxury Casino-bonus-deposit

Tournaments

The choice of tournaments at the casino is quite large, and the winnings are impressive: on average, they range from €21,000 to €18,500,000 (the amount of the main prize is formed by the players’ bets). However, it will take a lot of investments to participate, as the rating in the tournament bracket is determined by the points given to gamblers for winnings.

uxury Casino-bonus-jackpot

Club of players/Loyalty program

It is a cumulative system: the casino user gets 1 loyalty point (LP) for every bet of €10. LPs determine the player’s status and possible privileges: faster withdrawals, participation in VIP events, personal manager, etc.

In addition, you can exchange 100 points for 1 token, corresponding to one euro when betting in slots. And 1000 or more points can be transferred to a real account (the rate depends on your status in the program).

Replenishment and withdrawal of funds

Replenishment methods at Luxury Casino depend on the country of residence. Some services are available only in certain jurisdictions: for example, QIWI in Russia or CIS, PaySafeCard-e in Europe.

Anyway, you can make a deposit with a credit card, e-wallet, online transfer or mobile voucher. The platform also supports bitcoins.

Luxury Casino-bonus-deposit

The minimum deposit is 10 euros. However, conversion fees can be charged by payment systems if you choose a currency of a different coutry, so a much larger amount can be written off.

If you want to send a withdrawal request, the requested amount must be at least 50 euros. The funds can be withdrawn only by the method and to the details that were used for the replenishment. This rule is applied for the safety of players.

Complaints about withdrawal

There are controversial comments about Luxury Casino. As for withdrawals, users are not satisfied with the overlong time frames for consideration of applications and the need to constantly remind about themselves. Some visitors of forums comment on the unscrupulousness of the operator that refuses to pay the prize without any particular excuse.

License and regulator of the casino

As for the British resource, the right to carry out gambling activities belongs to Apollo Entertainment Limited. Licenses are issued by two regulators:

  • UK Gambling Commission (no. 000‑038620‑R‑319310‑006),
  • Malta Gaming Authority (MGA/B2C/164/2008)/

Other resources of the casino are managed by Fresh Horizons Ltd. that has received a license from Kahnawake Gaming Commission, Canada. It is confirmed in the regulator’s register. However, the regulator’s register does not precise any license number or legal registration.

This whole thing looks a bit strange, especially considering the presence of several legal entities and the registration of one of them at the same address as CityViews Group.

However, you cannot argue with the documentation. Moreover, it is issued by the MGA, which has an impeccable reputation.

 

Complaints against the casino

Aside from the above mentioned comments, there are other complaints about Luxury Casino. In the comments about this casino, visitors of websites and forums express dissatisfaction with the inconvenient service, poor and strict promotion program, as well as poor quality of work of the support service.

In combination with positive feedback, this creates an interesting pattern. It is difficult to distinguish the truth from a clever unfair marketing trick of the casino or its competitors. However, the presence of a large number of negative comments gives pause for thought.

Where to complain against the casino

The operator has developed a policy designed to help dissatisfied clients properly execute their applications for their further problem-free consideration.

It consists of 3 stages.

The first stage is to contact the support service. For this purpose, there is a live chat or e-mail (the second method is preferable if you want to save the correspondence history).

The second stage (if the problem was not properly resolved) is to send an application to the relevant casino department at complain@crhelpdesk.com. In this case, your letter acquires the status of a claim and must be considered within 8 weeks from the moment you receive a read receipt (it is sent no later than 24 hours after the claim is received by the support service).

The third stage (if the complaints department failed to help you) is to leave an official application on the website of an independent organization (the ADR). Here you need to be very careful and check the availability of all supporting documents and screenshots, since a complaint can be filed only once: appeal claims are not allowed.

Note: before starting the proceedings, be sure to read the User Agreement of the establishment to check whether your requirements comply with the rules of Luxury Casino, automatically accepted by you during registration.

Casino support service

You can contact the support service of Luxury Casino by phone (although residents of most countries will have to pay a lot of money for this, since the call center is located in Malta), e-mail (address for sending any requests, except for claims, support@crhelpdesk.com) and in the live chat.

All the services are available around the clock. Languages of communication: English, French, German and Danish.

According to clients, managers do not always respond quickly and may even ignore a particular question. In addition, they may impose additional conditions when you want to withdraw your money (within the rules, of course, but still, the forum visitors believe that this is done in order to delay the verification procedure). At the same time, managers are quite competent in dealing with simple issues.

If you do not want to communicate with casino representatives, you can read the FAQ section, which also contains basic information about the operator, gaming process and services.

User Agreement (Terms and Conditions)

Terms and Conditions or the User Agreement is a set of rules and interpretations of controversial situations. You need to read it simply because its individual items indicate the conditions for closing the players’ accounts and canceling their winnings.

Let’s consider several conditions of the document.

Verification procedure

The user is fully responsible for the accuracy of the information provided during registration. If the operator has any doubts about its authenticity or for any other reason, it has the right to initiate the verification procedure by contacting the account owner by e-mail.

As long as the proceedings are in progress, any withdrawal requests are suspended.

Luxury Casino-verification-procedure

Inactive account

If within 60 days the player’s account does not show any activity (bets, deposits, participation in tournaments, withdrawal requests), it is considered inactive.

In this case (in order to ensure the safety of funds) all funds from an inactive account are transferred to the casino’s balance, from where they can be returned to the player upon request and upon completion of the verification procedure.

Luxury Casino-inactive-account

Supporting documents

Luxury Casino reserves the right to request supporting documents from players following deposits and/or prior to withdrawing. If necessary, the casino may require these documents to be certified by a registered notary.

The list of these documents includes (but not limited to):

  • A copy of the bank card indicating the holder’s name/screenshots of the profile in the payment system/other confirmation of the deposit method.
  • A copy of an identity document (passport, ID-card – for Europe, driver’s license).
  • Confirmation of residence (a bank statement showing the address, a copy of the utility bill no older than 3 months by the time of its provision).

Funds can be withdrawn to the same details that were used for depositing.

Luxury Casino-verify-documents

Limitation and cancellation of bets

The administration reserves the right to limit a bet or cancel it at its sole discretion and for any reason. In this case, the deposited funds are returned to the player account. Until confirmation by the operator, no bet is considered accepted, even if you have notified the client support service about it.

Moreover, in the event of a system failure, the provider has the right to cancel the winnings resulting from the error and withhold them. If there are not enough funds in the account (for example, if you have already lost them), you will have to pay the debt to the casino.

This condition is unpleasant because you can easily overlook an erroneous result, and you will have to compensate for the costs from your own pocket. In addition, the operator may accuse you of abusing this error and close your account.

Luxury Casino-limit-chancel-vagers

System failures

Luxury Casino is not responsible for any losses/damages/delays resulting from a system failure. Taking into account the previously described paragraph of the Agreement, you will not even be able to file a complaint against the casino if your withheld funds have not been returned.

Luxury Casino-llimit-sistem-errors

Luxury Casino: scam, fraud or fair casino?

Luxury Casino does not create an impression of a serious service that is consistent with current trends. Such things as confusion with legal names, old-fashioned layout, games from one software developer, strict and monotonous bonus program, the User Agreement that waives responsibility from the company and indistinct restrictions raise too many questions.

We cannot flatly state that Luxury Casino is a scam, but we will definitely not recommend this establishment.

Conclusion

The first thing you notice when learning more about the casino is its secrecy. And although the provider cooperates with human rights organizations, supports the anti-ludomania program and connects a large number of services to protect personal and payment data, it does not provide much information about itself.

Is it possible to win at Luxury Casino? According to the RTP, yes, it is. However, in practice, the result may be unpredictable.

We will give the casino 5 points out of 10 for its unfitness for the new era, a large number of restrictions and poor content.

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