100% (up to 500 €)
|Headquarters||Tranello Ltd./Tranello Group of Companies, Grigory Afxentiou, 133, Agios Dometius, 2369, Nikosia, Cyprus|
|Support Number||8 800 775 34 89 (international), +356 277 80 669 (international), +351 800 5061 38 (Portugal), 8 800 775 34 89 (Russia), +438 008 02 111 (Austria), +488 000 80 288 (Poland), +462 078 76 81 (Sweden), +478 002 50 52 (Norway), +358 800 102 141 (Finland), +356 277 806 699 (Malta), +368 008 80 37 (Hungary)|
|Support Types||Phone, e-mail, online chat, FAQ|
|Languages||English, Russian, German, Norwegian, Chinese, Finnish Hungarian, Polish, Brazilian, Chinese, Turkish|
|Casino Platform||Tranello Ltd.|
|Minimum 1st Deposit||€20|
|Bonus for 1st deposit||100% (до 500€)|
|Bonus for 2nd deposit||200 (20 * 10 days) free spins|
|Main BONUS||100% (up to 500 €)|
|Regulation||Antillephone N.V. Master License, Curacao Government (no. 8048/JAZ)|
|Software||EGT, Evolution Gaming, Pragmatic Play, Betsoft, Push Gaming, Red Rake, Endorphina, Ezugi, GameArt, PariPlay, BGaming, Igrosoft, Betin, Rival|
|Games except slots||Baccarat, Blackjack, Poker (Hold'em, Oasis, Three-card, Double Bonus, Joker, Caribbean), Hi-Lo, Pontoon, Roulette (European, French, American), Live, Jackpot|
|Deposit Methods||VISA / MasterCard, QIWI, Yandex.Money, EcoPayz, Skrill, Neteller, Payeer, Moneta.ru, WebMoney, Alfa Bank|
|Withdrawal Methods||VISA / MasterCard, QIWI, Yandex.Money, EcoPayz, Skrill, Neteller, Payeer, WebMoney|
|Time of withdrawal||1-7 days depending on the method chosen|
|Limits for withdrawal||Min 40 € for bank cards, 20 € - for other methods Max 500 € / day for Bronze / Silver, 800 € / day for Gold, 1000 € / day for Platinum, 1500 € / day for Diamond|
|Account Currency||EUR, PLN, RUB, HUF, NOK, TRY, CNY, CAD, JPY|
|US Traders Allowed|
|Prohibited countries||Ukraine, Crimea, USA, Republic of Moldova, Bulgaria, Israel, Iraq, Iran, Afghanistan, Great Britain, Netherlands, Curaçao, Cyprus + bans for individual games for citizens of Australia, China, Azerbaijan, India, Malaysia, Qatar, Russia, Thailand, Tunis|
|Security||TLS 1.2, Gambler Anonymous, Gambling Therapy, GamCare, NetNanny|
MalinaCasino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Deposit and withdrawal
- 4. Casino license and regulator
- 5. Complaints again casino
- 6. Casino support service
- 7. User agreement
- 8. MalinaCasino – is it a scam, a fraud or an honest casino?
- 9. Summary
- 10. Reviews
MalinaСasino is a pretty young online casino from a famous operator Tranello Ltd. This casino has a good collection of 700+ games from 14 providers and a traditionally attractive promo set for the provider.
The resource owners constantly try out new features with its appearance, the last restyling being made in 2017, and improve management policy.
Nevertheless, the important thing for us to do is to find out if MalinaCasino is a scam or an honest casino? Let’s take a closer look and make a conclusion.
Despite the lack of such extras as offline applications for PC/mobile devices and additional filters, everything is done for the convenience of the user:
- Sort by category.
- Search by name.
- Search by soft vendor.
- 11 language options.
- Multi-level security system.
- Structured support service, divided into departments, taking into account the country of influence.
All user data is transmitted via TLS 1.2 protocol (more modern than SSL). At the site level, your personal information is protected by an anti-virus system, and banking information is protected by authentication systems and additional encryption.
The processing of all of the aforementioned is carried out in accordance with the European Regulations GDPR.
The operator supports the program to combat gambling addiction, implemented by Gambler Anonymous, Gambling Therapy и GamCare. It also protects minors from getting into gambling using NetNanny filters.
The MalinaCasino official web page is designed not raspberry-colored, as one might guess from its name, but in a violet color scheme. After the already mentioned 2017 restyling, it looks modern and impressive, even though not especially original.
The platform combines 3 directions: casino, live-casino and sport (betting).
Curiously, even the full-sized version menu looks like a mobile one:
- A comprehensive list at the top: the catalogue of the game collection is shown right away on the main page and divided into the categories: «Hot», «New», «Slots», «Card games», «Roulettes», «Jackpots», «Blackjack», «Poker», «Videopoker».
- Personal account options on the left.
- Live chat pop-up windows (to stay in touch with a consulting specialist 24/7) and tournament lists on the right.
All legal and licensing information, as well as double-menu and institution policies are provided in the footer.
The bulky text appears to be spoiling the overall image and seems to be more necessary for promotion rather than informing users since it does not bring much sense.
The game catalogue is quite rich in terms of genre diversity: almost a dozen varieties of poker, blackjack, several options of roulette (including the classics: European, French, American), a pretty good collection of slots, some of which the experienced gamblers are familiar with (for instance Aztec Magic or Wild Dolphin), baccara, Hi-Lo, Pontoon, along with jackpot games and live-segment.
Almost all products are available in demo (free) versions. However, the MalnaCasino live can only be played with real money, rather than for candy-wrappers, so you can’t practice here.
As we mentioned earlier, the only filtering option is by the name of the developer, although, given the size of the library, this becomes a problem only in the mobile version, and even then it is not too much of a problem since there still is a search field.
The web page is overall convenient, functional and good looking.
MalinaCasino doesn’t have a mobile version. The only feature the resource might boost with, is the adaptation to various screen formats. Therefore, you can open it from your phone, tablet and iPad.
The layout is neat, nothing cut off or going beyond the edges.
Contentwise, of course, everything looks the same. Only the mobile menu has been added, and all unnecessary ads hidden.
Almost all the game collection is adapted to the mobile phones, so you will not have issues opening your favorite slot or poker table.
The casino doesn’t offer a PC version neither. This was to be expected, since almost all Internet clubs created after 2015 abandoned PC versions as obsolete. The modern user needs to be able to work with services on the go, from anywhere, which is something a PC versions cannot provide.
At the same time, a number of a PC version’s features still hasn’t been surpassed by the modern formats:
- High quality graphics without losses in performance: technical and software resources of mobile and online versions do not allow for more complex images without their extra size affecting the clarity, and with PC versions all files are stored in a separate large directory and thus do not affect the appearance.
- Security: you enter your data not in the general network (even if it is protected, it still may be open to professional hackers) nor on a mobile device, the files of which are accessed by many commercial organizations (like Google with its Play Market), but on a personal device.
- Independence from operator locks: a mobile version may get blocked and thus unavailable for a lot of reasons, while an installed PC version remains with you forever.
The live part of the resource includes 16 sections represented by several studios (Red Tiger, Ezugi and others): there are several versions of limited and pot-limit poker, roulette and blackjack in different options and, of course, the Wheel of Fortune.
Interface and settings are typical: the sound and picture quality settings, stream record, history of all actions, chat, FAQ.
All the content takes only a few seconds to load. The visualization is awesome. The animation is pleasant.
In other words, nothing new, but quite suitable for both beginners and frequent users.
Presented game developers
The MalinaCasino games catalogue is represented by well-known providers only: EGT, Evolution Gaming, Pragmatic Play, Betsoft, Push Gaming, Red Rake, Endorphina, Ezugi, GameArt, PariPlay, BGaming, Igrosoft, Betin, Rival. Ultimately, such amount of serious partners, which do not enter into agreements with scammers, demonstrates the reliability of the casino.
However, no official confirmation that all software of the casino is licensed has been found.
The sign up process in MalinaCasino takes a minute at most.
First you come up with a username and password, also indicating the country of residence, then choose the optimal currency (note that when choosing a currency different from the official one at your place of residence, you will have to pay a conversion fee for each transaction) and accept the terms and policies of the club.
In the second step, you provide your name, gender, date of birth and contact information (address with an index, telephone).
Then you get into your personal account, where you are immediately invited to make a deposit in the Add funds section.
Apart from it, the profile includes another profile page with personal data (that you have specified), transfer history (deposits and payments for a certain period), available bonuses (you can also activate an MalinaCasino promo code, if you have one), VIP-program status, cancellations of payments and a list of bets made (for the sports section of the casino).
Pretty concise and convenient. There is a button to go back to the main page. The user menu remains on the left, so you can open the necessary section at any time.
The casino bonus policy is quite interesting, in spite of being similar to the policies of other clubs of the network. It includes the regular Cashback + Free Spins Starter Pack, well familiar to all Tranello lovers, weekly refunds, a line of tournaments with a clear categorization and a VIP program (loyalty points accumulation).
Let’s take a look at each of them one by one.
No deposit bonus
No deposit bonus is not available in MalinaCasino. This is fully consistent with the current trend followed by the majority of institutions.
Firstly, it is related with the policy of combating money laundering and other fraud. After all, a user can get to withdraw the received funds if the human factor takes its toll and the support service just so approves an application for withdrawal.
Secondly, such promotions are simply unprofitable for the club: the client will play the donated funds and stay winning, while the casino will not get money. Within the budget of one person, the amount of 20 euros, of course, does not seem too big, but we shouldn’t forget that a club can get thousands of newcomers per month, and this is when it turns into a significant loss.
Bonuses for deposit
The MalinaCasino starter pack includes only a bonus for the first deposit of over 20 euros: traditionally for the casino industry, you will be presented with a cashback of 100% (up to €500) and 200 20 within 10 days() free spins for slots. In order for the promotion not to get canceled, your maximum bet on bonus spins should not exceed 5€.
Another limitation is territorial: the promotion is not available for customers located in the United States (the citizenship does not matter).
To activate the pack, you need to text the support service or simply open the corresponding section of your personal account (we wrote about this in the Personal Account section above).
An important point: the received points, as well as those won using the free spins must be played (spinned) with a x30 wager. That is, to increase the amount by 30 times. Say you bet a minimum of 20€ and another 20 received from the promotion. Then it will take 1200€ (30×40) so that the bonus is not zeroed. You’re given 10 days to do all this, and if you don’t have time, your money will be spent, and the promotional currency will expire.
There are several ones:
- * «Hay Wedтesday»: 50 free spins for replenishing an account for € 20 or more during Wednesday. Important condition: the deposit made to the account must remain there until the bonus is credited, otherwise the promotion will be canceled.
- * «Raspberry Weekend»: 50% (up to 700€) + 50 free spins for players who put money to the account from Fri to Sun inclusive of €20 or more. Free spins are given at the discretion of the administration. Cashback is valid for slots only.
- Weekly cashback: for the loyalty program participants: 5% (up to 1000€) for Gold players, 10% (up to 2000€) for Platinum players, 15% (up to 3000€) for Diamond players. Given out on Mon.
- 15% Live Casino Cashback: for players who bet from Mon to Fri: 10% (up to 150€). Given out on Sun. By applying for this bonus, the player agrees to wager off bets with the x3 wager. Max bonus bet: 5 €. To apply for any of the bonuses, you need to contact the support via online chat.
For everything except the live, the wagering requirements are the same: x30 for 10 days. For the «live» entertainment, everything is different: the amount of cashback must be «wagered» only in triple equivalent for the same 10 days, but the limits for all are the same: bets of no more than 5 euros, the maximum payout amount of 80 euros.
The bonuses are not combinable with each other and don’t apply to you if you have active withdrawal requests no longer than 24 hours old.
The casino tournament grid has a strict structure: competitions for money («Back to the classics» category) and for bonus currency – LP (we’ll talk about it later): «Race of the Month», «Top Provider» and «Slot of the Week». These are repeated over specified intervals, and their conditions remain almost unchanged.
In the «Race of the Month», you spin the given slots during 30-31 days, trying to get as many points as possible (you get them for wins). Finally, the first 10 players in the ranking share the prize pool.
«Back to the classics» is a competition for old school slots like Reel Rush. There is only one prize.
- 1 prize х 500€.
- 2 prizes х 200€.
- 3 prizes х 100€.
- 5 prizes х 75€.
- 10 prizes х 60€.
- 10 prizes х 50€.
- 10 prizes х 25€.
- 10 prizes х 20€.
- 15 prizes х 5€.
In the «Top Provider», the most popular slot, according to the results of analytics for the past month, is used. The pool is distributed between the ten top places of the tournament rating.
A «Slot of the Week» is a game on the favorite slot machine during one week.
Players club/loyalty program
It includes the accumulation of bonus points: Loyalty Points (LP) to achieve statuses and special privileges (increased withdrawal limits, monthly cashback – see the promotion above, personal manager, etc.). There are just 5 statuses: Bronze, Silver, Gold, Platinum и Diamond.
Earn loyalty points on board and poker betting. 1LP is given for every €100 bet. These can be exchanged for currency after spinning with a coefficient (wager) of x35. The minimum amount to exchange is 100 LP.
The course is determined by the status of the gambler (an advantage of the status levels).
- Bronze – 100:1.
- Silver – 95:1.
- Gold – 90:1.
- Platinum – 80:1.
- Diamond – 70:1.
The funds obtained can be used in the further game or withdrawn. You only have to remember that the Loyalty Points that have not been exchanged within 3 months from the date of accrual, expire.
Deposit and withdrawal
There are several ways of putting money to your account.
- Bank card — VISA/MasterCard,
- Digital wallet — QIWI, Яндекс.Деньги, WebMoney.
- International payment system — EcoPayz, Skrill, Neteller, Payeer, Moneta.ru.
- Cellular service provider — MTS, Megafon, BeeLine, AlfaBank.
All taxes and fees of payment services are paid by you.
The minimum deposit amount is usual for European casinos: 20 €. You can withdraw as much if you do not use a credit card: otherwise, you will need to save up at least 40€ for the application to be considered.
The funds are transferred from the gaming account to the personal one during 1 to 7 days depending on the chosen method.
An important point: the methods of depositing and withdrawing money should be the same, as well as the owner’s data (full name) so that you are not considered a fraud and let you withdraw your prize.
Complaints against withdrawal
The reviews on the MalinaCasino are overall quite good. In terms of withdrawing funds, the members of the forum have no complaints: nobody wrote about the groundless refusals, also everyone seems to be content about the terms.
The only thing that confuses casino users is the profile verification procedure, which is initiated before the payment request is approved (the casino must make sure that it is really the registered one who submits it, so it may ask for confirmation and a payment: passport/driver’s license scan, a bank card/account extract, etc.). The administration of the casino not only requests documents, but also makes calls to customers.
Casino license and regulator
The operator claims he has received a sub-license of the 8048/JAZ series from Antillephone N.V., which has the right to issue Master License itself, as it is a representative of Curacao Government.
However, neither in the Antillephone register, nor in the CG validator have we found the domain name of the MalinaCasino site.
This may mean either the absence of this document, or problems with its identification. In any case, there are some doubts about the operator.
Complaints again casino
Regarding the negative opinions on the MalinaCasino, some complain about the loyalty program, which is simply unprofitable (in order to get 1 euro, you need to invest several thousand, taking into account the LP conversion rates, wagering and exchanging LP for currency).
A lot of critics are due to the licensing base: the CG is not trusted by many. In the other aspects, visitors to the sites and forums are satisfied with the operator.
Where to complain against casino
Where to complain against the casino? If you are unsatisfied with the quality of the casino, first of all you need to contact the support service (this action is crucial in order for all the further statements you make to be accepted). It is best to do this by e-mail to be able save the entire history of the communication (even though calls are also recorded, the recordings are kept by the operator, not you).
If you don’t accept the decision of the manager, you can submit a second application, which by itself is already equivalent to a complaint. It will be sent to the head of the division, whose verdict is considered final at the company level and can only be appealed by third parties.
Their representatives are who you need to contact next in case no justice has been obtained. Among such third parties, primarily, are licensing authorities: MGA, United Kingdom Gambling Commission and other, as well as organizations protecting the rights of gamblers ODR, ADR and other.
An important point: before you take all the aforementioned measures, you should once again carefully read the rules of the casino and make sure that your requirements do not contradict them. Otherwise, your actions will bring no result whatsoever.
Casino support service
The casino e-mail email@example.com is always available. The average response time of a support specialist is 2-3 hours. You don’t need a translator: your request will be transferred to the appropriate department dealing with the problems of users from your country.
To quickly resolve typical issues (problems with registration, crediting bonuses, questions about games, promotions, etc.), the most adequate way is to use the online chat, choosing one of the three departments, considering which language you feel more confident with.
Telephony is also divided by countries:
- 8 800 775 34 89, +356 277 80 669 (international),
- +351 800 5061 38 (Portugal),
- 8 800 775 34 89 (Russia),
- +438 008 02 111 (Austria),
- +488 000 80 288 (Poland),
- +462 078 76 81 (Sweden),
- +478 002 50 52 (Norway),
- +358 800 102 141 (Finland),
- +356 277 806 699 (Malta),
- +368 008 80 37 (Hungary).
So the specialists will always understand you.
An important point: the call center works on schedule, from 10.00 to 20.00 GMT and only on weekdays. The rest of the time you will be assisted only by the electronic communication methods specified above.
If you do not want to get in contact with the casino representatives, you can get information in the FAQ section, where the most frequent problems the clients tend to have are explained.
The user agreement (Terms and Conditions) is, basically, a policy of legal relations between the casino owners and its clients. It contains interpretations of the most controversial points.
We highly recommend that you read this document in order to avoid the risk of losing your account or even money.
Let’s point out a few points as examples so that you get an idea of what is at stake.
According to clause 3.4 of the User Agreement, you are solely responsible for the safety of the account data (login and password), and any actions performed in the profile are considered to be performed by you. Thus, in the case of an account hacking and theft of funds from the balance it will be difficult to do anything, because the casino will not be liable for anything.
The interpretation of the results of an event
The operator highlights that there may be discrepancies between how information about the results of an event (say, symbols shown in the slot) is displayed on your screen, and how it is recorded on the server, being the second taken for the truth.
For infamous casinos this is a great opportunity to refuse payments, simply referring to the fact that your bet was not victorious.
If you want to withdraw your winnings without paying a commission of 10% (min. 0.5 euros), you must wager your deposit with a factor of x3, so the casino takes care not to lose money with each new customer.
MalinaCasino – is it a scam, a fraud or an honest casino?
MalinaCasino is definitely not a scam, but a young and bold platform gathering its public. The combination of a good ambient of convenience are the main advantages it’s got.
We believe that over time, this casino will place itself among the best.
It’s up to you to decide whether you can win in MalinaCasino or not. As for us, we give it 8 out of 10 for a good service, high-quality visualization, convenient functions and the way of treating customers.
In our opinion, this operator doesn’t deserve the highest rating due to not being able to provide a serious licensing base or a transparent User Agreement without controversies.Play now!