Matchbook Casino Review

Matchbook Casino
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Overview

Matchbook began as a bookmaker’s office. It is only relatively recently that the operator has launched the casino line. And yet the service is popular with European players, especially since its list of unauthorized countries is small.

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Details

Casino Matchbook Casino
Website URL https://www.matchbook.com/casino
Founded 2004
Headquarters Triplebet Limited, Inchalla, Le Val, Alderney, GY9 3UL
Support Number 0203 642 6867 (United Kingdom), +353 21 242 8626 (Republic of Ireland)+44 203 642 6867 (international)
Support Types Phone, e-mail, FAQ, online chat
Languages English
Trading Platform Triplebet Limited
No deposit bonus No
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to 100€) +20/50/100 free spins on Starburst slot
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 100€)
RTP No
Free demo-games Open Demo
Regulated Yes
Regulation (+44) 203 642 6867 (United Kingdom), (+353) 21 242 8626 (Republic of Ireland)
Software Evolution Gaming, Red Tiger Gaming, NetEnt
Games count 200+
Games except slots Roulette, baccarat, poker, blackjack, craps, Sic Bo, live, sports betting
Deposit Methods VISA/MasterCard, Skrill, Neteller
Withdrawal Methods VISA/MasterCard, Skrill, Neteller
Time of withdrawal 3-5 days - Bank transfers/ cards, a few minutes-e-wallets
Limits for withdrawal Min 10€, max 100€/week
Account Currency USD, EUR, BBP, CAD, AUD, HKD
US Traders Allowed No
Prohibited countries Australia, Azerbaijan, Burma (Myanmar), Canada, China, Cuba, Cyprus, Denmark, France, India, Iran, Israel, Italy, Japan, Latvia, Malaysia, Peru. Qatar, Spain, Sudan, Syria, Portugal, Thailand, Tunisia, Turkey, Ukraine, USA
Mobile application Yes
Mobile version Yes
Security SSL, Net Nanny, CyberPatrol, Cyber Sister, Content Watch, GamCare, Gamblers Anonymous, Gambling Therapy
Overall Score 7/10

Matchbook Casino Full Review

Matchbook began as a bookmaker’s office. It is only relatively recently that the operator has launched the casino line.

And yet the service is popular with European players, especially since its list of unauthorized countries is small.

So is Matchbook a scam or a prestigious casino that is fully responsible for its practices? We will sort it out and make our own conclusions.

Matchbook-review

Casino platform

Matchbook platform was opened in 2004 by Triplebet Limited, registered in Alderney. The fact that this is the only project of the operator inspires confidence.

However, in terms of convenience, there is almost nothing to boast about: a limited number of games, a poor language pack (English only), a poor choice of payment methods and an incomprehensible loyalty program make it very difficult to use Matchbook. At the same time, you can play almost from any country, including Russia and the CIS.

In addition, the security system is pretty good. All the transactions are protected by the SSL protocol. The operator applies a multi-level anti-ludomania program (setting deposit limits during registration, partnership with GamCare, Gamblers Anonymous, Gambling Therapy, useful tips and links) and protection preventing the use of the service by minors.

Besides, the operator cooperates with the following human rights organizations: ODR, AGCC, and IBAS.

Online version of the casino

The official website of Matchbook is designed in a gray-white color gamut, which is accentuated only by the promo colors.

The main page is designated for the bookmaker’s office – the casino occupies only 2 pages and is divided into Live and traditional lobby.

The game library contains 200 titles: apart from traditional slots and card games, there are Roulette, Craps, Sic Bo and, of course, sports events. It is divided into categories: “Popular”, “Jackpot”, “Slots”, Desktop “, “Videopoker”, and “New releases”. In addition, you can sort games by alphabet, popularity and jackpot amount.

Matcbook casino-online version

There is a separate page for the promos. However this page and a slider contain very little information.

The footer contains brief information about the provider, links to the status of licenses and partner organizations, a list of payment methods and social networks, as well as a website map.

In general, the website makes a good impression, although it looks somewhat overloaded.

Mobile version

Matchbook Mobile can be downloaded in iTunes and Google Play. To download the version, you do not need to pay for a subscription, but if you want to play mobile games, you need to have an account on the casino official website (you cannot register using the device).

The casino is available for Android OS, iOS, and Windows devices. It weighs several Mb, like most of the APK, so you won’t have to deal with any performance problems.

The graphics are good, but at times it may become difficult to read the text and view the promotion information. However, it has to do, rather, with layout problems.

All other functions (language package, list of replenishment/withdrawal services, game collection, promos) duplicate the browser format. Only the age limit is a little different: it is enough to be 17 years old to use the service. Although, considering that registration will have to take place on the website that can be used only by 18-year-old users, this makes little difference.

Matchbook Casino-mobile app

Downloadable version

Matchbook doesn’t have a PC agent, which is common for modern casinos, but somewhat surprising for such “old-timers” as this establishment.

Even though the PC-agent has advantages over the online version:

  • A chance to play regardless of the Internet connection and provider’s blocking;
  • Improved graphics and faster page loading with the same functionality that is available in the online version;
  • Safety of data that is entered by the user not on the general network (even if it is protected by an antivirus), but on a personal device;

– it is now out of date. Mobile formats offer almost the same features, plus – they do not need to be attached to a particular physical location.

Live casino

The casino’s live zone is represented by Evolution Gaming products. The collection comprises over 100 live games: Roulette, Baccarat, Poker, Blackjack and Football.

Dealers are professional and promptly answer any questions that arise. The lobby is quite comfortable. It contains display/sound settings and a language menu. There is an online chat for communicating with the dealer and other gamblers. In most cases, conversations are conducted in English.


The range of bets depends on the game type. For example, Roulette bets range from 0.2 to 2,000 euros, for Blackjack and Poker, the maximum bet is 1,000 euros, and for Baccarat it is significantly bigger – 5,000 euros. There are separate tables with higher limits.

Matcbook Casino-live

Presented game developers

Matchbook cooperates only with three gaming software developers: Red Tiger, NetEnt and Evolution Gaming.

Of course, all of these are well-known trustworthy companies (and licensing information inspires confidence), but, in terms of competitiveness, such a limited choice does not promote the casino on the iGambling market.

On the other hand, the main line of promotion at Triplebet Limited is based on sports betting, so this behavior is understandable.

Personal account

Registration with Matchbook casino comprises 4 stages. At the first stage, you need to select a login and a password, at the second and third, you need to specify your personal data (full name, address, mobile phone, etc.), and at the fourth, you need to make a deposit.

Matcbook Casino-personal account

Note: for additional security, you will be asked to choose one of the options for a security question (mother’s maiden name, favorite sports club, etc.).

You can skip the last stage – your personal account will be available after determining your location.

On the plus side, in order to protect the user from the game addiction – it is possible to limit the deposit: daily, weekly and monthly.

Matcbook Casino-register

The profile of Matchbook client is minimized in the right sidebar and contains several tabs:

  • Personal Settings – editing contact information (posts, telephone, name).
  • Account Settings – changing a security question and a password.
  • Display Details – exchange rate, chance selection and other settings.
  • Privacy Settings – consent to the newsletter.
  • Reports – several sections with reporting information on completed transactions and amounts credited.
  • Responsible Gaming – useful game process information (limits and restrictions, fair play rules, etc.).
  • Account Verification – methods of verification (confirmation) of the profile.

In addition, the current balance (cash and bonus) is displayed in the upper part of the personal account.

Matcbook Casino-register

Everything is quite small and not very convenient. For example, in order to go to a new tab, you must return to the main profile page each time, and the data either expands to the full width of the screen, or is displayed in a small window that only partially overlaps the content.

Bonus policy

The casino’s bonus program is confusing and complex: several types of intersecting deposit bonuses, free spins, which depend on the amount of deposit, etc. In addition, Matchbook does not offer any loyalty program, lotteries, activity rewards or promotional codes.

Let’s sort it out step by step.

Non deposit bonuses

Just like the majority of casinos, Matchbook does not offer non deposit bonuses. This is primarily due to the risk of fraud, when users register only with the purpose to get funds to their accounts, which they then try to withdraw.

Of course, the support service resolves most of these situations, but the human factor always remains.

Deposit bonuses

Matchbook gives all players a first deposit bonus. The start package implies a 100% cashback (up to €100) and 20/50/100 free spins per Starburst slot (the number of free spins is determined by the deposit amount).  A wager for this type of promo is x35. And the maximum bonus bet to be wagered is 2 euros.

Matchbook Casino-deposit bonuses

Bets must be wagered within 7 days from the date of crediting, and cashback – within 30 days. This period can be prolonged (that is, extended), although the operator does not explain under which conditions it is possible.

Apart from the welcome bonus, Matchbook has bonuses credited for the following deposits:

  • Bonus for the deposit of €100: 30€. Max bet for using bonus funds: 3€.
  • Bonus for the deposit of €50: 25€. Max bet for using bonus funds: 1€.
  • Bonus for the deposit of €40: 10€ (for live casino). Max bet for using bonus funds: 3€.

Each of them must be wagered in the thirty-fold equivalent. Special offers are not available for a number of countries (Angola, Albania, Afghanistan, Korea, Tunisia, etc.).

Here we have tried to bring everything together, but the information on the casino official website is ambiguous and wordy.

Regular bonuses

They are also represented by 50% or 100% cashback, and once again the operator does not specify in which cases any given interest is credited.

The maximum payment that a user can request based on the results of this promotion is €100. But first, it must be wagered in the 30-fold equivalent no later than 30 days after getting the bonus.

Tournaments

They are held daily. These are mainly events with a fixed jackpot, the amount of which reaches over one million euros.

Matcbook Casino-Tournaments

Replenishment and withdrawal of funds

You will get an offer to replenish your account at the registration stage. There are only four ways to do this: by VISA and MasterCard, as well as Skrill and Neteller electronic systems. Funds arrive immediately, but you should remember that some services may charge a commission fee.

Matcbook Casino-deposit

The commission fee can also be charged by the operator, but only upon payment. Its presence and amount depend on the player’s rating, which, in turn, is determined by the activity and performed replenishments (we will talk about this in the “User Agreement” section of this review).

The minimum replenishment and withdrawal amount is 10 euros, but to receive the bonus you will need to add €20 or the equivalent in other currencies (there are 5 conventional units connected to the casino: American/Canadian/Australian/Hong Kong dollar and British pound sterling).

Complaints about withdrawal

Some online users who publish comments about Matchbook express dissatisfaction with the timelines for review of withdrawal requests. They say that these timelines significantly exceed 48 hours stipulated in the User Agreement.

In terms of integrity of the operator, the situation is not so bad: according to the players, the operator is reliable and does not cancel the winnings for inadequate reasons.

License and regulator of the casino

Triplebet Limited has obtained licenses in two jurisdictions:

  • Alderney Gambling Control Commission (registration number – 1827).
  • United Kingdom Gambling Commission (registration number – 3954).

And unlike the second control authority that is well known by Internet gamblers, Alderney is not yet very popular: only a few providers are registered there.

The official websites of organizations contain a confirmation of the active status of licenses, which speaks of the integrity of the operator.

Complaints against the casino

In addition to dissatisfaction with the withdrawal timelines, comments about Matchbook contain criticism of the support service. Clients do not like that they cannot contact the client support service at night. Apart from that, the casino employees make a positive impression: they are friendly and try to meet the users’ needs.

Besides, some users note that the service looks “raw”, unfinished. In particular, they experience problems with page loading and a very limited number of replenishment methods.

Overall, Matchbook ratings on websites and forums are quite high.

Where to complain against the casino

The User Agreement of Matchbook website describes the procedure for filing complaints against the casino. First of all, you need to contact the support service – by e-mail, phone or through an online consultant.

The consultant will record your message/call and carefully study it. If his/her decision does not satisfy you, you can send your application to the service manager (to do this, you need to write at disputes@matchbook.com). In this case, time for consideration should not exceed 8 weeks for clients from the UK and 12 weeks – for residents of other countries.

The manager’s response is the final verdict of the company and it makes sense to send further complaints only to the supervisory authorities – IBAS and ADR for the British (independent organizations with which Matchbook cooperates) and AGCC – for everyone else.

Please remember that any of the above organizations may refuse to consider your application.

Casino support service

Matchbook support service is available from 8:00 am until 1:00 am GMT. You can use online chat or email to communicate with casino representatives. Calls are free only for residents of the UK (0 203 642 6867) and Ireland (+353 21 242 8626), despite the international number: +44 203 642 6867

In addition, there is a very detailed FAQ, which answers the majority of users’ questions.

Matcbook Casino-support faq

Players note that the support service is friendly and loyal: almost always meets their needs (even when the rules are violated, if these violations are minor, of course).

User Agreement

Terms and Conditions (User Agreement) is a document regulating the legal relationship between the casino operator and its clients.

It describes all the controversial points, which is why we recommend that you read T&C if you do not want to lose your winnings or even the account.

Let’s consider a few points.

Abandonment of indemnity

Triplebet Limited, along with its affiliates, subsidiaries, partners, etc., disclaims responsibility for losses incurred by the player as a result of a violation of the agreement and/or applicable laws.

Matcbook Casino-abandonment-of-indemnity

Besides, in case when a client account is hacked, even if a player has warned the operator about it, all losses fall on the player’s shoulders and cannot be compensated by the administration of the casino.

Of course, there are so-called chargebacks that can protect your balance in case of hacking attack. However, it is not always possible to choose a similar method of replenishment. Therefore, you should accept this condition as is and be prepared for the loss of money.

Matcbook Casino-abandonment-of-indemnity

Penalty for mischievous materials

Each casino has the right to establish censorship. In this case, we are talking about the publication of offensive, potentially defamatory (this formulation is particularly interesting, since it covers virtually any information related to the dispute between you and the casino), obscene and offensive materials by players.

For such actions, the administration may impose a penalty. In addition, you will have to cover all the costs (including legal costs) that will arise as a result of posting such information in public sources.

Matcbook Casino-penalty-for-mischievous-materials

Payment by installments

If you win over 100,000 euros, the operator can divide the payment into 10 equal installments and pay one installment each month. Thus, you can hardly win a large amount.

And if in the next 10 months you will win one more time, the withdrawal request will be approved only upon final settlement of the previous payment.

Matcbook Casino-payment-by-installments

Withdrawal fee

It is a bit unusual and very unpleasant paragraph. The provider establishes a withdrawal fee for those players who do not show proper activity (those who make small bets, place small amounts to the account, rarely participate in tournaments).

2% of the requested withdrawal amount is withheld from a user whose rating is below 1.1. If the rating is higher, the operator covers the fee.

Matcbook Casino-withdrawal-fees

Matchbook – prank, scam or fair casino?

Matchbook is a casino with history. And although the casino is not the main activity of the provider, it offers quite a good service: the graphics are at the proper level, the game collection is small, but created by trusted developers, the work of technical support, according to users, is competent and professional.

Restrictions on the payment method and a limited choice of languages/currencies are upsetting. In addition, Terms & Conditions contains paragraphs that prejudice the rights of players (for example, a withdrawal fee). And the mobile version is mostly designed for betting, not for slots betting.

As a result, we have a casino that needs considerable improvements. Matchbook is not a scam, but we think that it is still too far from the level of a solid casino.

Conclusion

The operator, despite all the shortcomings, inspires trust. Perhaps the whole matter is that the company is focused on sports line.

But the fact remains: the casino has a wide user audience all over the world (including Russia, which is not banned by the provider).

It is up to you to decide whether it is worth playing and whether it is possible to win at Matchbook. In the end, we have not found any official RTP of this casino (as well as public tests that could shed a little light on the situation). However, the fact that this project has been on the market for a long time, maintaining good positions in the rating, speaks volumes.

We give the casino 7 points for its honest policy, the presence of a mobile version (despite the fact that it contains mostly sports content), its openness towards users and the ability to v for many years.

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