Mr Green Casino Review

Mr Green Casino
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Overview

Mr Green Casino has licenses in three different jurisdictions, cooperates with security organizations and has many awards from international gambling conferences.

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Details

Casino Mr Green Casino
Website URL https://www.mrgreen.com
Founded 2008
Headquarters Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta
Support Number +44 1765522017 (UK)
Support Types Phone, e-mail, feedback form, online chat, FAQ, blog
Languages Czech, English (British, Canadian, Irish versions), Finnish, German (Swiss, Austrian), Swiss, Norwegian, Polish, Spanish, Swedish
Trading Platform Mr Green Limited
No deposit bonus No
Minimum 1st Deposit 20€
Bonus for 1st deposit Slots - 100% (up to 100€) + 100 free spins. Live casino - 100% (up to 100€). Sports - 10 free spins on Acca Bet Free.
Bonus for 2nd deposit No
Bonus for 3rd deposit No
Main BONUS 100% (up to 100€)
RTP 93.2% - 99.9%(depends on the type of game)
Free demo-games Open Demo
Regulated Yes
Regulation UK Gambling Commission, no. 000-039264-R-319432-008, Italy Concessione GAD AAMS 15024, ODR Platform, ADR
Software Microgaming, NetEnt, Betsoft Gaming, Genesis Gaming, IGT, Bally Technologies, 1x2 Gaming, Barcrest, Push Gaming, Odobo, Ainsworth, Lightning Box, Realistic Games, Bally Wulff, Old Skool Studios, JFTW, Foxium, Side City, Fuga Gaming, Inspired Gaming + own development
Games count 1000+
Games except slots Keno, roulette, blackjack, baccarat, poker, sports betting, bingo, live
Deposit Methods VISA / MasterCard, PaySafeCard, online banking, Voucher Pro, Zimpler, Neteller, Skrill, Sofort Uberweisung, Trustly
Withdrawal Methods VISA/MasterCard, Skrill, Neteller
Time of withdrawal Up to 7 days (depending on withdrawal method)
Limits for withdrawal Min 20€, max 10000€/transaction
Account Currency EUR, SEK, NOK, GBP, USD, DKK, PLN, CHF, CZK
US Traders Allowed No
Prohibited countries Algeria, Afghanistan, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Belgium, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bosnia and Herzegovina, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Democratic Republic of Congo, Cook Islands, Ivory Coast, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France , French Guiana, French Polynesia, Gabon, Gambia, Palestine, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica , Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People’s Republic of Korea Lika Korea (North Korea), South Korea, Kuwait, Kyrgyzstan, Laos, Lesotho, Lebanon, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Mali, Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia , Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Rico. Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Seychelles, Senegal, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, St. Pierre and Miquelon, Swaziland, Sudan, Syria, Taiwan, Tajikistan, Thailand, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine , UAE, USA, Uzbekistan, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna, Western Sahara Yemen, Zambia and Zimbabwe.
Mobile application Yes
Mobile version Yes
Security GamStop, GamCare, DigiCert EV Secure SSL Certificate
Overall Score 7/10

Mr Green Casino Full Review

Mr Green Casino is a sophisticated establishment. It has the following slogan: “To be a man is a matter of birth, to be a man is a matter of age, but to be a gentleman is a matter of choice”. The operator has licenses in three different jurisdictions, cooperates with security organizations and has many awards from international gambling conferences.

What is behind the mask of integrity? Mr Green Casino – is it a scam or a reliable organization? Let’s take a closer look.

Mr Green Casino-review

Casino platform

Mr Green Limited company, the owner of the casino, appeared in 2007, and the platform itself was registered in 2008 in Malta.

Initially, the establishment was focused only on the Swedish audience and was limited to sports betting and several types of poker. Today, it is a large scale operator, known throughout Europe. The list of its trophies includes the following awards: “The Best Game Operator” IGA 2017, “The Best Scandinavian Operator of the Year” EGR 2017, “The Best Mobile Operator of the Year” IGA 2016, etc. The company’s shares are listed on the Stockholm Stock Exchange.

The concept of Mr Green Casino states that this is a casino for real gentlemen. The main character, Mr. Green, is a mysterious figure hidden from everyone’s eyes. According to the operator, he leads an active gambling life, and his code of honor is based on courtesy, respect and personal responsibility.

Following this line, the provider supports the principle of fair play and the security of users. Mr Green Limited cooperates with organizations that defend the rights of players (GamStop, GamCare). The operator uses the DigiCert EV Secure SSL Certificate to protect the payment information on the site.

Mr Green Casino-platform

Online version of the casino

The official website of Mr Green Casino is designed in brutal dark green colors expressing the British self-consistent character.

The menu is strict and minimalist: only the main categories are shown (Casino, Live Casino, Reel Thrill, Sports, Jackpot, and Promotions). All other sections are hidden in a sidebar.

The game library contains 1000+ events: Keno, Roulette, Blackjack, Baccarat, Poker, sports bets, Bingo, live games and much more. For convenience, the game collection is divided into categories, there is a search box. You can test any product in demo mode (for free).

The resource supports several types of languages: Czech, several versions of English (British, Canadian, Irish), and German (Austrian, Swiss), Finnish, Swiss, Norwegian, Polish, Spanish, and Swedish.

Page loading is quick, but some delays are observed when loading slots and board games.

The footer contains detailed information about the license and the regulator, useful links, as well as agreements and policies that define the relationship between players and establishment.

Mr Green Casino-online version

Mobile version

The mobile version of Mr Green Casino is designed for iOS 8.1 devices or later versions (downloaded from iTunes App Store) and Android devices from version 5.0 (downloaded from the official site or Google play). Application weight: 28.2 MB and 35.49 MB, respectively.

The application corresponds to the browser line:

  • Fully integrated cashier (similar to the online version),
  • the same categories of games (live zone alone contains 10 Roulette tables and 20 Blackjack tables),
  • unified bonus program,
  • the same number of replenishment/withdrawal methods,
  • 13 language versions.

You may use a demo mode to test games. The menu is not overloaded. Navigation is simple and convenient.

You may contact the casino support service using an online chat and contact form, as well as a structured FAQ and a detailed blog.

Mr Green Casino-mobile app

Downloadable version

Mr Green Casino doesn’t have a downloadable PC agent. You can only play online or in the mobile version which the modern establishment use to replace the PC agent. This allows you not to be attached to one physical point.

Of course, the stationary offline version has its advantages:

  • Independence from the Internet speed and blocking by regulatory bodies (such as Roskomnadzor).
  • A chance to place program components not on the server, but in computer directories, which allows using better graphics.
  • Security of data entered by users not on the public network, but on their personal devices.

However, over the past few years, there have been only a couple of casinos that invested money and efforts in the creation of this functionality.

Live casino

Live games comprise several titles. There are Roulette, Blackjack, Baccarat and Poker. There are interactive products that are characterized by a high realism due to the use of several cameras shooting them from different points.

The betting limits vary greatly. For example, for Roulette, they range from 1 to 3,300 euros. There are separate VIP tables where the bets are much higher: from 55 euros.

Dealers are qualified and lead the game in a professional manner. You can communicate with them and other players in an online chat.

Mr Green Casino-live

Presented game developers

Mr Green Casino cooperates with more than 20 developers: Microgaming, NetEnt, Betsoft Gaming, Genesis Gaming, IGT, Bally Technologies, 1×2 Gaming, Barcrest, Push Gaming, Odobo, Ainsworth, Lightning Box, Realistic Games, Bally Wulff, Old Skool Studios, JFTW, Foxium, Side City, Fuga Gaming, Inspired Gaming.

In addition, the company has its own inventions designed especially for players who are fed up with familiar products.

Such a variety of choices ensures the competitiveness of the provider and demonstrates its serious attitude towards the interests of users.

Personal account

Registration at Mr Green casino consists of 3 steps. First of all, you need to specify your email, country of residence, and the password.

Mr Green Casino-registration

After that, you need to confirm your mobile telephone number (you’ll get an SMS notification with a four-digit code from the operator). The number does not have to be European, there are options starting with +7 (although we didn’t get any confirmation notification on our phone)

Mr Green Casino-registration

Thirdly, you need to complete a questionnaire, indicating your personal data and confirming that you’ve already reached the age of majority.

The personal account of the establishment contains standard sections: account information (current balance, replenishment and withdrawal methods), promotional offers, profile data (they can be edited) and status in the loyalty program.

Bonus policy

The bonus program of the establishment is primarily focused on the active user. Therefore, there are no promotional codes, no deposit bonuses and other default offers in Mr Green Casino.

Instead, there are various tournaments and lotteries. In addition, seasonal special offers are available: for example, the Christmas adventure, in which a player needs to “shake up” a snow globe every day so that gifts “fall out” of it (free bets, money to your account, gadgets, etc.). Or weekend special offers: 100% cashback of the biggest bet in Roulette, if you get 0.

No deposit bonus

Mr Green Casino doesn’t offer no deposit bonuses primarily due to the fact that the operator is concerned about fraud by unreliable users.

In recent years, many casinos have chosen to avoid such promotions, as the players tried to simply withdraw the funds received, not playing them back. And since the human factor and support errors were still in force, the establishments risked their own funds.

Deposit bonuses

The first deposit bonus at Mr Green Casino is selected at the registration stage from 3 possible options:

  1. Casino zone – 100% (up to €100) + 100 free spins instantly + 100 free spins for 5 days (5 x 20). Wager: x35.
  2. Live Casino zone – 100% (up to €100). Wager: x35.
  3. Sport – 10 free spins on Acca Bet Free. Condition: you must make a bid of at least €10.

The minimum deposit at which the offer is valid is 20 euros.

Mr Green Casino-bonus

Lotteries

Any casino client can participate in weekly lotteries. At the present moment, there are the following popular lotteries: “Tin Woodman” with a prize pool of €30,000, “Cowardly Lion” with a prize pool of €70,000, etc. A lottery ticket is given for every €20 bet during the promotional offer period.

Tournaments

The operator offers many tournaments with a progressive jackpot from €100,000. Anyone can take part in them.

Mr Green Casino-bonus jackpot

Club of players/loyalty program

The VIP program offered by Mr Green Casino is a private club, which can be accessed by invitation only.

Club members have several privileges:

  • Immediate withdrawal,
  • more pleasant wagers,
  • fee free,
  • increased betting limits,
  • special promos,
  • participation in events (travel, meetings),
  • personal manager.

Applications are submitted through the official website. Their processing takes several days. Everything is taken into account: the activity of the player, his/her current balance, the availability of accounts in other casinos, and other factors.

Replenishment and withdrawal of funds

Mr Green Casino supports only foreign currency. Its choice is limited to the euro, the Norwegian/Swedish/ Danish/Czech krona, the British pound, the Polish zloty and the Swiss franc.

You may make a deposit using several types of cards (VISA/MasterCard, PaySafeCard) or payment systems (Voucher Pro, Zimpler, Neteller, Skrill, Sofort Uberweisung, Trustly). The minimum replenishment amount is €20.

Mr Green Casino-withdrawal of funds

As for withdrawal, only several options are available: VISA/MasterCard, Skrill, Neteller. Although, given that a bank card is the most common type of payment, this should not create any particular difficulties.

The lower limit of payment within a single transaction is €20, the upper limit is €10,000. And if you withdraw less than 100 euros, you will be charged a fee of 1 pound sterling, more than 100 euros – 1% (but not more than 10 pounds).

Mr Green Casino-payments

Complaints about withdrawal

On the Web, we have found the comments about Mr Green Casino in which users are unhappy with the speed of payouts.

But we haven’t found any comments indicating the refusal in payment of winnings. This indicates a fairly good reputation of the establishment (taking into account the fact that the casino has existed for more than 10 years, the facts of violation of obligations could surely be found; in addition, the operator itself adds links to foreign feedback sources, where you can read both positive and negative opinions about it) .

License and regulator of the casino

Mr Green Limited has obtained licenses in three different jurisdictions: United Kingdom (license number – 000-039264-R-319432-008), Malta (license number – C43260) and Italy (license number – 15024).

All of them are serious regulators that are trusted by the players and professionals of the iGambling industry.

Therefore, we don’t have to doubt the seriousness of the legal framework of the establishment.

Complaints against the casino

The list of other complaints about the casino includes: dissatisfaction with the bad return on machines, short terms of bonus wagering and consistency of the client support service, which refuses to provide a starting package for no apparent reason and closes the account at Mr Green Casino (we have found several comments featuring similar stories).

The opinions form the following approximate ratio: 70% positive and 30% negative opinions.

Where to complain against the casino

The list of documents determining the relationship between Mr Green Casino and its users contains a policy that details the procedure for submitting a claim against the establishment.

According to this policy, first of all, you need to send a letter to the company’s email address (we’ll provide a complete list of e-mail addresses depending the player’s country of residence below). You will wait for the response to your application within up to 8 weeks (the exception is Denmark: clients who live in this country will receive a response within 14 days from the day they sent their application to the support service).

While your application is being processed, you can send requests to the support service, which must inform you about the current status of the processing and the reasons for possible delays.

According to the operator, if you aren’t happy with the response, you are entitled to apply to the “alternative organization”. In this case, the application is classified as a “dispute” and is examined according to a different procedure.

The website of Mr Green Casino also contains links to resources of organizations that protect players’ rights: European Commission (ODR), Betting Adjudication Service, Alternative Dispute Resolution (ADR) and Forbrugerklagenævnet, as well as to the corresponding section of the Malta Gaming Authority.

Casino support service

Several electronic mailboxes have been created for the communication with client support service (taking into account the player’s country of stay/residence):

  • Great Britain – customerservice@mrgreen.com
  • Irland – customerservice-ireland@mrgreen.com
  • Sweden: kundservice@mrgreen.com
  • Finland – asiakaspalvelu@mrgreen.com
  • Norway – kundesupport@mrgreen.com
  • Switzerland: mrgreen-kundendienst@mrgreen.com
  • Germany: kundenservice@mrgreen.com
  • Austria: kundendienst@mrgreen.com
  • Poland: kontakt@mrgreen.com
  • Denmark: kundeservice@mrgreen.com
  • Canada and other countries (international): customerservice-international@mrgreen.com

You can only call at the British number: +44 1765522017. Of course, a call will be paid for citizens of other regions.

To solve an operational issue, the online chat is usually sufficient: it works around the clock and seven days a week. There is also a well-structured blog and FAQ, a lot of useful information (and not just advertising) can be found on the social network pages of the establishment.

Mr Green Casino-support

User Agreement

Terms and Conditions is an important document that determines the responsibility of the player and the establishment. You definitely need to read it before starting the game, so as not to make mistakes and no to break the rules.

We won’t bore you with the full content of the User Agreement and will indicate the most important matters.

Account data verification

According to paragraph 11 of the agreement, the resource administration has the right to carry out any necessary verification of player’s data at any stage: even when making the first deposit. In addition, if a player is suspected of misconduct, the operator can ask him/her a number of questions (including personal ones) to clarify the situation.

The minimum list of requested documentation includes:

  • Valid identity document (passport, ID card, driver’s license).
  • Valid proof of address not older than 3 months confirming your stay in the country indicated in the questionnaire.
  • CPR number (for Danish residents).

Mr Green Casino-verify-account

Extended identification procedure may involve:

  • Sending the data of the payment instrument used to make the deposit (bank statement, IBAN, copies of the credit card, confirmation of ownership, etc.). It can be submitted electronically or in the form of a notarized paper.
  • Telephone conversation with the player.
  • Preparation of a registered letter with an agreement sent to the user by post with a request to sign and return.

Such strict measures are introduced to prevent the creation of duplicate and fraudulent accounts.

Mr Green Casino-verify-account

Timeframe for account verification

During the account verification, the operator freezes the player’s account. In order to receive payments, residents of different countries must wait for examination. At the same time, timeframes for documentation processing are also different:

  • UK residents need to wait up to 72 hours.
  • German residents need to wait up to 14 days.
  • Danish or Italian residents need to wait up to 30 days.

No clear timeframes are established for citizens of other regions.

Mr Green Casino-account verification

Cancellation of bets and deposits

Mr Green Casino reserves the right to cancel any bet without explaining the reasons for its cancellation. Moreover, the user account can be blocked without any explanation.

Similar conditions are present in the agreements of almost every casino and are explained by the need for prompt (without wasting time and effort for communicating with the client) intervention in the process of violation of the game rules or even the law.

For the same reason, the provider may refuse to register a user.

Mr Green Casino-cancellation of bets

Installment payment of winnings

If you win 100,000 Euros or more, the operator reserves the right to pay you the winnings in 10 equal installments (fee-free) to a verified bank account or verified payment methods – they are determined by the establishment.

Mr Green Casino-winning

In other words, if your winnings are quite big, then it’s not you who decides how to pay it, but the establishment.

Taking risks “as is”

In this paragraph, the administration of the resource disclaims any responsibility, other than that fixed by law, for your direct losses and consequential damages caused by technical failures, human errors, or abnormal situations.

The wording “as is”, introduced by European casinos, means that you use the service at your own risk.

Mr Green Casino-risks

Mr Green Casino – prank, scam or fair casino?

Mr Green Casino is an official establishment with a well-developed regulatory framework. The establishment takes seriously the regulations, the rights and safety of players.

At the same time, the functionality of the site/application is focused on a very limited segment of users, and the list of unauthorized countries is very long. In particular, players from Russia and the CIS countries are not authorized to use it. Of course, you can use a VPN, but a multi-step identification procedure makes it impossible to complete the registration.

The casino game collection is diverse; there are many new products and exclusive offers from the provider. There is no official RTP at the moment, and a lot of different reviews can be found on the Web (they include complaints about the low return on the machines of Mr Green Casino). It is still an open question whether it’s possible to win in this establishment.

The operator offers a limited functionality: no PC version, a modest list of currencies and methods of replenishment withdrawal, few language versions. But all of these things can be explained by the focus on the European/American user.

In addition, certain paragraphs of the User Agreement are not standard and cause inconveniences to the players.

And still Mr Green Casino is clearly not a scam. This is an organization that defends its priorities.

Conclusion

Mr Green Casino is definitely worth your attention: an interesting presentation, a bright encouraging bonus program, competent dealers and a well-thought-out legal base.

And if you manage to verify your account, you will get a lot of pleasant impressions. Meanwhile we can only watch.

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