Play Fortuna Review

Play Fortuna
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Overview

Play Casino is an interesting project that gets arguably the same number of reviews as William Hill. The casino is popular with both European and Russian users.

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Details

Casino Play Fortuna
Website URL https://playfortuna.com
Founded 2013
Headquarters Netglobe Services Ltd., Spyrou Kyprianou 79, Protopapas Building 2nd floor, Office 201, Limassol, 3076, Cyprus
Support Number 7 (812) 300 28 77 (Skype, international)
Support Types Phone, Skype, e-mail, FAQ, online chat, social networks
Languages Russian, English, German, Slovenian, Polish
Trading Platform Netglobe Services Ltd
No deposit bonus -
Minimum 1st Deposit 10$
Bonus for 1st deposit 100% (up to $500)
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (up to $500)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Curacao eGaming (Master License no. 1668/JAZ)
Software Amatic, Betsoft, Blueprint, Booongo, Elk Studios, Endorphina, Evolution Gaming, Habanero, Microgaming, NetEnt, Nolimit City, Play’n’GO, Push Gaming, Quickspin, Red Tiger, Relax Gaming, Thunderkick, Yggdrasil
Games count 2000+
Games except slots Roulette, blackjack, poker, baccarat, keno, lottery, scratch, craps, bingo, jackpot, live
Deposit Methods Visa/MasterCard, Maestro, dotpay, QIWI, Yandex.Money, Interkassa, bitcoin, pay anyway, Neteller, perfect money, Private2, Skrill, Liqpay, okpay wallet, Payer, SMS payment
Withdrawal Methods VISA/MasterCard, Liqpay, Yandex.Money, Interkassa, Bitcoin, PayAnyWay, perfect money, Privat24, QIWI, Liqpay, Wallet one, OKPAY, Payeer In
Time of withdrawal From 1 to 7 days (depending on the method)
Limits for withdrawal Min 10$, max 1500/2000/3000/5000/7500$ per day for new/Silver/Gold/VIP/Platinum levels respectively
Account Currency EUR, USD, PLN, RUB, UAH, SEK
US Traders Allowed No
Prohibited countries USA, Cyprus, UK, France, Italy, Spain, Sweden, Australia, Israel
Mobile application Yes
Mobile version Yes
Security eCOGRA, Comodo Secure SSL, iTech Labs
Overall Score 8/10

Play Fortuna Full Review

Play Casino is an interesting project that gets arguably the same number of reviews as William Hill. The casino is popular with both European and Russian users.

What is its secret? How could an undistinguished casino (even with its convenience and rich collection) become so famous? Is it all about good return or is Play Fortuna a scam, a fraudster, using unfair methods of promotion? We will try to answer all of these questions in our review.

Play Fortuna-main

Casino platform

Play Fortuna is owned by the Cyprus Company Netglobe Services Ltd. The project was launched in early 2013 and became popular first in Europe and then in the East.

The platform is cross-browser and multilingual, however, only 5 language packages are available: Russian, Polish, German, English and Slovenian. However, this set will be quite sufficient for players from most European countries. Moreover, there are practically no restrictions: only 9 regions are banned.

The service has several formats: online (desktop and mobile versions of the website) and offline (application for smartphones, iPhones and tablets).

Security of operations is provided by Comodo Secure SSL 128-bit encryption. In addition, in order to limit the harmful effects of the gambling industry on clients, the casino cooperates with anti-ludomania (gambling addiction) organizations. The resources of Play Fortuna contain a set of rules and guidelines for the recognition, prevention and control of the disease.

Online version of the casino

The official website of Play Fortuna looks very stylish: the golden shades of the logotype and headers contrast with the black background, creating a sensation of luxury. A bright contrast is made by a promo banner and the game lobby, which is located on the home page of the resource.

The game collection comprises over 2,000 products, including Roulette, Blackjack, Poker, Baccarat, Keno, Lottery, Scratch, Craps, Bingo, Jackpot, Live. You can play at Play Fortuna for money or for free, in demo mode.

Navigation is convenient: you can sort entertainments by categories, search by names and use a provider filter.

Play Fortuna-online-version-games

The majority of titles are slots, but the choice of live games is quite large (especially in comparison with competitors): the casino offers about 80 games.

Information about the license and the regulator is presented in the website footer. There is also a list of partners and major payment services, links to the legal documents of the operator.

Pages are loaded without hanging up, and the layout does not “fall apart.” In general, it is hard to complain about the online version of the casino.

Mobile version

Play Fortuna Mobile is a modest application with a collection of 300+ games, most of which are slots.

The mobile application can be downloaded for free from Play Market or iTunes (this option is not available on the casino’s official website). Traditionally, it is light, quickly loadable and installable. During the unpacking process, it requests permission to access the device.


The mobile version is adapted to Android, iOS and Windows operating systems, therefore it works not only on the telephone, but also on the tablet. To log in, you will need to create an account, but you can use your existing login and password.

The formal age limit is 17+. However, the requirements of the gambling environment are stricter: only persons of majority age can use casino services. And when registering, you have to accept the Terms and Conditions, which include these requirements.

Play Fortuna-mobile-app

Downloadable version

Play Fortuna Casino does not have a PC-agent. This is not surprising: almost all projects launched in the last 5 years are developed without a PC-agent due to its territorial connection (given that you can log in to this program only from the device to which it was downloaded, and the computer, unlike a mobile phone, is attached to a specific physical point).

However, an offline version has its advantages. The first one is data security. In the browser version, you enter all the information in a shared network, and even with the security system, it can be intercepted. The mobile version also requires permission to access the device (as mentioned above). And only the PC (with a good anti-virus) does not allow commercial structures to read personal information.

Live casino

The collection of live events at Play Fortuna comprises a total of 83 positions, including traditional Roulette (as well as Immersive Roulette, where everything is filmed from several cameras located at a distance from each another, thus creating a higher realism), a large selection of Blackjack, Poker, Sports, and a Race Course.

Play Fortuna-live-dealers

There are separate tables for the VIP-program members: they are distinguished by increased limits and different return rates.

Dealers are competent and the majority of them have been cooperating with the casino for a long time. In general, the casino has approximately the same composition of the croupier team.

For convenience, there are display/sound setting, language switching options and online chat. You can record a live stream.

The graphics are vivid, and in general the gameplay does not cause tension, leaving positive emotions.

Presented game developers

The operator cooperates with different game developers. The list includes well-known Microgaming, NetEnt, Amatic, Betsoft, Blueprint, Booongo, Elk Studios, Endorphina, Evolution Gaming, Habanero and other major game developers.

All games are licensed, but the official RTP is not published on the website, although the software is regularly tested by iTech Labs.

Personal account

Registration with Play Fortuna Casino consists of 1 step: you need to create a login and password, specify your e-mail to which a verification letter is sent, choose a currency and perform simple security-related manipulations (CAPTCHA, confirmation of majority).

Tip: take your time choosing the currency. Later, you will be able to change it only once and in agreement with the administration, since the conventional unit is attached to the account.

Play Fortuna-register

After that, you get access to the profile and immediately receive applications for a start bonus package.

Personal account at Play Fortuna consists of 4 main tabs:

  • Balance – state of the current player account (personal funds, amounts credited by the casino, bonus points).
  • Profile – editable personal profile. These are the very details that you will need to confirm when sending a withdrawal request.
  • History – summary of all cash transactions (deposits, payments) by date and transaction types.
  • Messages – operator’s notifications and subscription settings.

Sections load a bit slowly, but apart from that, the player’s account doesn’t create any inconveniences.

Bonus policy

The casino offers a very comprehensive bonus program. The main focus is on the activity policy: accumulation of bonus points, cashback for deposits, achievement of statuses, etc. There is also a start package, as well as several types of regular promos.

But first things first.

Non-deposit bonus

Play Fortuna does not have non-deposit bonuses. However, this is typical for all (or almost all) modern online clubs. The thing is that this promotion, firstly, stimulates fraudsters who speculate in monetary funds, and secondly, it is disadvantageous for the operator that needs financial investments from clients.

Deposit bonuses

The start package of Play Fortuna offers the first deposit bonus: a 100% cashback for a total of up to $500 and free spins. The quantity of the latter is determined by the deposit amount: 15FS will be given for a deposit of $10, 50FS – for a deposit of $30. A wager is not too severe: x30.

Play Fortuna-bonus-deposit

Regular bonuses

They include daily cashback and Play Fortuna promotional codes. And whereas in the second case, a client receives a reward once, the first offer remains throughout the entire period during which you use the service (unless, of course, the operator disconnects it on a unilateral basis, to which it is entitled).

A daily cashback is not an interest, but a fixed amount of bonus points (we will tell about them in the “Club of players/Loyalty program” section of our review), which depend on the amount of bets:

  • $30 – 49,99 – 1,000 BP.
  • $50 – 99,99 – 2,000 BP.
  • $100 – 249.99 – 5,000 BP.
  • $250 – 499.99 – 10,000 BP.
  • $500 – 999.99$ – 20,000 BP.
  • $1,000 – 2,499.99 – 50,000 BP.
  • $2,500 – 4,999 – 100,000 BP.
  • $5,000 – 9,999.99 – 200,000 BP.
  • $10,000 and more – 500,000 BP.

The bonus is active only when the client uses the account.

In addition, Play Fortuna allows you to use the promotional codes that you enter in your personal account.

Tournaments

The casino has a good tournament collection, which contains competitions for a fixed prize pool (they are updated every week) and progressive jackpot events (usually held once a month).

Bonus points (loyalty points) always serve as a prize.

Play Fortuna-bonus-turnirs

Club of players/Loyalty program

Play Fortuna offers a loyalty program and a VIP program.

The first program operates on the principle of an accumulative system: by collecting points (Loyalty Points or LP) you get a cashback and the opportunity to exchange virtual money for the real one. 1 BP is given for a $1 bet.

The currency exchange rate depends on the accumulated amount. Just like the VIP-program, the loyalty program has its levels:

  • 1,000 BP – 1,000:1 – First-timer.
  • 5,000 BP – 975:1 – Junior.
  • 10,000 BP – 950:1 – Amateur.
  • 20,000 BP – 925:1 – Active player.
  • 50,000 BP – 900:1 – Eх
  • 100,000 BP – 800:1 – Professional.
  • 200,000 BP – 700:1 – Master.
  • 500,000 BP – 600:1 – Reputable Player.
  • 1,000,000 BP – 500:1 – Sage.

As for the VIP-players, they get their status by replenishing the account. By default, the client starts playing as the Newcomer. Silver is provided for $250, Gold for $1,000, VIP for $2,500, and Platinum for $5,000. Each status has its own privileges. These can be funds credited to an account, a personal manager, an increased withdrawal limit, a simpler verification procedure, etc.

Play Fortuna-bonus-vip

Replenishment and withdrawal of funds

Play Fortuna offers a good choice of replenishment/withdrawal services. In addition to bank cards, electronic wallets and international payment systems, there are SMS payments, vouchers and bitcoins. A particular list depends on the player’s country of residence and the currency attached to his/her account.

Play Fortuna-deposit

The funds are credited to the account after verification by the provider, which indicates that a fee can be charged for the conversion (if the conditional units of your state are not included the list of available currencies) and the use of third-party services. The latter is charged not by the operator, but by third parties.

Prior to withdrawal, there is a traditional profile verification procedure, which, provided that the player observes all the rules, takes no more than 24 hours.

The withdrawal limit depends on the client’s VIP status and ranges from $1,500 to $7,500 for one transaction.

Complaints about withdrawal

Play Fortuna users leave comments that criticize the verification procedure, which requires a lot of documents. However, in terms of withdrawal of funds, the casino has a pretty good reputation.

Most players indicate the absence of difficulties with withdrawing funds. The majority of problems have been encountered in cases where users did not know how to use foreign services.

License and regulator of the casino

The operator received a sub-license from Curacao eGaming (serial number – 1668/JAZ), as evidenced by the information on the main website of Play Fortuna. Moreover, a link is given to confirm the status of permitting documentation on the regulator’s resource.

Of course, there has been much controversy over Curacao jurisdiction due to the issuance of a certain number of licenses to unscrupulous service providers, but the club’s owners are not able to prove the presence of the permission, as Netglobe Services Ltd. did.

Complaints against the casino

Surprisingly, we have found little criticism regarding Play Fortuna. There are many comments left by visitors of Russian and foreign forums/websites, but they contain little negative vibes.

One of the reasons for dissatisfaction of those who left negative comments was a low return rate of machines and technical failures.

Where to complain against the casino

If you are not satisfied with the services of Play Fortuna, we recommend that you first read the casino’s policies (in particular, the User Agreement). If your claim is not contrary to their requirements, feel free to write a claim.

At the first step, it is sent to the client manager who can be contacted via Skype (telephony or chat), online chat or email help@playfortuna.com. If you are not satisfied with the decision, you are entitled to send a letter to the head of the department by email dir@playfortuna.com.

Note: when writing an application, be sure to specify your login, personal details, exact dates and time, if possible attach screenshots or other explanations.

The decision of the head of the department is final for the company. After that, you may send your complaints to the regulator or independent human rights organizations: Curacao Government, ADR, AGCG, ODR, etc. Their official resources contain special application forms to which you can attach files.

Casino support service

The operator is as open as possible to the client. Unlike most, Play Fortuna offers various communication options with the support service:

  • Skype – telephony and correspondence.
  • E-mail – letter to the manager or head of service.
  • Round-the-clock live chat.
  • Contact form

In addition, the casino website has a detailed FAQ section – for those clients who want to get a response without interacting with company representatives.

According to the players, the technical support service works well, responds on time and shows loyalty and friendliness.

User Agreement (Terms and Conditions)

Terms and Condotions – User Agreement regulates the legal relationship between the casino client and its management. It provides interpretations of most controversial situations. You must read the document, if you do not want to lose your bonuses, winnings, bets or even access to the account.

Let’s explore a few examples.

Profile verification and account closing

Play Fortuna is fully entitled to refuse your registration without providing any explanation or to manage your account, winnings, in case of need (for example, in case of an erroneous crediting, when it is required to recall the funds).

Moreover, in order to ensure the safety of users, the operator has the right to request documents confirming the information specified during registration and the user’s right to perform operations within the account: identity document, screenshots of payment profiles, bank statements, screenshots of utility bills, etc. If the player refuses/fails to fulfil the requirements, his/her account can be closed, and the funds deposited in the account can be canceled.

Play Fortuna-account-closing

Player account currency change

During registration, you choose the currency that will be attached to your account. Later, in order to change it, you will need to fulfill a number of conditions:

  • Withdraw all money (reset the balance).
  • Submit an application for the currency change to the client support service.
  • Upon confirmation from the support service, register again, select a new currency.
  • Notify the support service about your old and new details.

Play Fortuna-player-account-currency-change

You can change the currency only once, and the new account will not benefit from the start package (this is stated in the additional terms). Moreover, bonuses, winnings and amounts credited will not be transferred to it.

Play Fortuna-player-account-currency-change

Conversion

If the currency attached to your means of payment (bank card, wallet) does not correspond to the currency of the website, you will have to pay a conversion fee (it depends on a specific conditional unit and is displayed before confirmation of the transaction).

Play Fortuna-conversion

Conditions for winning payout

For the payment to be processed within 24 hours, you must:

  • Have an appropriate amount in the account when the casino financial department starts the procedure.
  • Confirm your e-mail
  • Verify your profile and choose the withdrawal method.
  • Ensure that the withdrawal method corresponds to the replenishment method (if it is impossible, the administration will choose an alternative method).
  • Ensure that the amount of bets exceeds your deposits at least 3 times (this condition can be fulfilled only if you have winnings).

The requested amount should not exceed the established limits – otherwise it will be divided into instalments and paid at certain intervals.

Play Fortuna-conditions-for-winning-payout

Non-responsibility clause

Play Fortuna is not responsible for any software issues linked to the gambling providers, as well as the user’s ability to play (his/her skills), network failures or disconnection. In any of the above cases, clients have to compensate for the damage on their own.

Play Fortuna-non-responsibility-clause

Play Fortuna: scam, fraud or fair casino?

The casino leaves a pleasant impression. You don’t feel deceived or caught in bureaucratic frameworks. Despite the existence of rules and regulations, it offers a relaxed and comfortable atmosphere.

The operator provides all the necessary documents, the provisions of the User Agreement do not contain enslaving items (excluding perhaps the requirements for wagering the deposit, but it is demanded by the regulator, and not by the website administration). In addition, there is a good selection of games and convenient functionality.

Play Fortuna is not a scam, but a serious and sufficiently honest (in fact, there is no such thing as scrupulous honesty in online gambling) that will be interesting for the newcomers and the professional players.

Conclusion

We definitely recommend that you take a look at Play Fortuna. Is it possible to win at this casino? It is up to you to decide. Our rating is 8 out of 10 (for the respectful attitude towards clients, the eye-catching presentation, a wide choice of options, a serious legal base and unobtrusive promotion).

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