Quatro Casino Review
10-19, 99€: 10€
Quatro Casino is another project under the umbrella of Casino Rewards Group. The casino is characterized by its commitment to the past (this can be seen both in design and in functionality), as well as by a narrow focus. The residents of Scandinavian Europe are its main target group.Read Full Review
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|Website URL||https://www.quatrocasino.com, https://www.quatrocasino.co.uk|
|Headquarters||Apollo Entertainment Limited/Casino Rewards Group, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’Xbiex, XBX1011, Malta|
|Support Number||1 888 942 7466 (international), 1 866 312 7466 (Canada), 0800 917 1545 (UK), + 8088 4574 (Denmark)|
|Support Types||Phone, e-mail, online consultant, FAQ|
|Languages||English, German, Finnish, French|
|Trading Platform||Casino Rewards Group|
|Minimum 1st Deposit||10€|
|Bonus for 1st deposit||10-19, 99€: 10€ + 10 free spins|
|Bonus for 3rd deposit||-|
|Main BONUS||10-19, 99€: 10€|
|RTP||94.86-99.2% depending on the game|
|Free demo-games||Open Demo|
|Regulation||British version-Malta gaming Authority (LGA/B2C/164/2008), United Kingdom Gambling Commission (no. 38620), international version-Kahnawake Gaming Commission, Canada|
|Software||Microgaming, Evolution Gaming|
|Games except slots||Blackjack, roulette, poker / video poker, baccarat, live|
|Deposit Methods||Visa and MasterCard, Neteller and paysafecard in rapid, Neteller, Skrill, take part in this promotion, UPayCard, bitcoin, SMSVoucher, Bank transfer|
|Withdrawal Methods||VISA/ MasterCard, Neteller, Neteller, Skrill, EcoPayz, UPayCard, Bitcoin, Bank transfer|
|Time of withdrawal||1 to 7 working days depending on the method|
|Limits for withdrawal||Min 300€ for Bank transfers and cards, 50€ for all other methods, max 4000€/week|
|Account Currency||USD, EUR, CAD, GBP|
|US Traders Allowed|
|Security||SSL, eCOGRA, BeGambleAware, GamStop, GamblersAnonymous, CyberPatrol, Net Nanny, Cybersitter|
Quatro Casino Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Quatro Casino: scam, fraud or fair casino?
- 6. Conclusion
Quatro Casino is another project under the umbrella of Casino Rewards Group. The casino is characterized by its commitment to the past (this can be seen both in design and in functionality), as well as by a narrow focus. The residents of Scandinavian Europe are its main target group.
Should we take this service seriously or is Quatro Casino a scam? Let’s sort it out and see.
Quatro Casino has a complicated legal situation. To begin with, the operator’s name does not appear on its official resources. The only way to figure out who manages it is to read the licensing documentation posted on the websites of regulators (MGA, UK Gambling Commission).
But here again, things are not very clear. The British resource is owned by Apollo Entertainment Limited, the international one – by Casino Rewards Group itself, the legal addresses of which match the address of the well-known CityViews Group. It turns out that all the clubs are managed by the same entity, without mentioning that its reputations is far from perfect.
The platform itself is surprisingly similar to other products of the Group of Companies. It has the same functionality: minimum language versions (in this case, there are 4 of them: English, French, German and Finnish), the absence of a mobile offline application, cross-browser layout and minor technical flaws (error pages, incorrect display of content when changing the screen resolution, etc.).
In general, the project is quite good, but it looks outmoded in comparison with the casinos that have appeared over the past decade.
It should be noted that the operator does not establish territorial restrictions, but during registration it turns out that the list of countries whose residents can play at Quatro Casino includes only a few dozen territories.
Online version of the casino
The official website of Quatro Casino is designed in gray and blue colors and pales in comparison with its competitors.
The home page contains more text than graphics, but the information is mainly of a promotional nature. There are no actual data. The international version does not indicate the trademark owner and the licensing authority (we will learn about it only in the Terms and Conditions, but they also specify only a name, without any links and license numbers). The UK version does not indicate only the operator’s name.
The game collection of Quatro Casino is available only to registered users. Regular visitors see only brief descriptions and screenshots of games.
After logging in to the personal account, the casino client can see the product range and even try something in the demonstration (test) mode.
The choice of entertainment is not big: there are a little over 550 titles, which comprise only the usual slots, card games (Baccarat, Poker/Video Poker, Blackjack), Roulette and live games.
The graphics are pretty good, but the page loading speed is far from perfect: only the “live” games from Evolution Gaming load quickly.
The online version of the club cannot boast of uniqueness, but it can be a good starting point for newbie gamblers.
Quatro Casino does not have a downloadable application for smartphones and tablets, but it has a mobile adaptation. In other words, the content is correctly displayed on low-resolution Android, iOS and Windows devices.
This version is slightly different from the desktop one:
- Fewer games (not all products are supported by the mobile format).
- A different arrangement of menus and graphic elements (the website looks more compact).
- Absence of extraneous information.
And, of course, another advantage is the ability to use the service on the go and be independent from any geographic points or stationary devices.
Apart from that, the versions are identical.
Like most old-school casinos, Quatro Casino has a downloadable PC-agent. The agent is suitable for 32-bit and 64-bit Windows 7, 8.1 and 10.
The program is downloaded to the root folders of the computer, allowing you to load large amounts of content without affecting the service performance, as is the case with the online version. And this leads to more elaborated and high-quality graphics.
Another big advantage of the PC-agent is the security of user data, considering that you enter them on a personal device, and not on the Web or a mobile device, which is accessible to Google, Apple and other large corporations.
However, most providers have abandoned this format due to its “unwieldy nature”: users do not want to be attached to a specific physical location and tend to choose mobile options (despite their vulnerability).
Live Zone of Quatro Casino offers software produced by Evolution Gaming, which is the leader of the virtual industry. The collection includes a total of 50 events:
- Several types of Roulette (Automatic, Speed, Immersive, French, American).
- Money Wheel/Wheel of Fortune.
- Poker (Texas Hold’em, 3Cards, Caribbean)
The minimum bets range from €0.10 (Money Wheel) to €50 (Blackjack). There are VIP-tables for high rollers, where the minimum reaches €1,000.
It is obvious that the structure and content here are completely similar to other casinos of the Group (Captain Cooks Casino, Grand Hotel Casino, etc.).
The lobby also looks the same: sound settings, “live” stream recording, adding a table to the list of active games, FAQ and an online consultant – we have already seen all of this before. Traditionally, everyone communicates in English.
The Live sector looks more modern than the board game collection. It is immediately obvious that this is the main source of income for the casino and the operator invests funds in it.
Presented game developers
As before, Casino Rewards Group cooperates only with two major developers – Microgaming (slots, card games) and Evolution Gaming (live-products). The collection of games in all clubs of the Group is the same and has not been updated for a long time.
And if 5-6 years ago it was not so obvious (the online segment was not that popular), now, considering a huge number of great projects, Quatro Casino and similar clubs are way behind young casinos, whose lists of partners comprise 20-30 studios.
Even regular clients want diversity and switch to competitors. And if the operator does not find new software developers, it will face serious financial difficulties in the nearest future.
After that, you get access to your personal account. Interestingly, immediately after entering the website unauthorized gamblers are offered to enter the promotional code from Quatro Casino, but for some reason there is no corresponding function in the profile.
The personal account is very minimalist. It has 4 sections:
- Banking – replenishment and withdrawal services, as well as transaction history.
- Promotions – list of offered and connected promotions.
- Help – help and communication with the technical support.
- Profile – balance summary and password reset.
Note: you cannot edit personal and payment details by yourself. For this purpose, you must contact the support service. Therefore, you should accurately complete your form, as the administration will perceive errors as false information and may freeze your account. As for the currency, it can be selected only at the registration stage – by the time you log in to your personal account, it is already attached to your game account.
To go to the games you need to click on the corresponding button at the bottom of the screen, since the main menu of the website is closed for authenticated users.
The casino bonus program focuses on stimulating user activity. That is why Quatro Casino does not offer non-deposit bonuses, lotteries and other free products. However, the casino provides quite diverse start package and tournament collection. There is also a loyalty policy based on multiple deposits.
But first things first.
Welcome offer from Quatro Casino includes 4 versions of the first deposit bonus:
- For a deposit of €10-19.99: €10 + 10 free spins within 7 days.
- For a deposit of €20-49.99: €20 + 20 free spins within 7 days.
- For a deposit of €50-99.99: €50 + 50 free spins within 7 days.
- For a deposit of over €100: €100 + 100 free spins within 7 days.
The offer is interesting, but the wager makes it practically impossible to win: a 60x wager is considered too severe in iGambling.
There are 2 other important things. First, to get the spins you need to log in to your account every day. Secondly, the offer is not available to citizens of certain countries (Hungary, Poland, etc.).
The club holds a large number of progressive jackpot tournaments. The total prize pool is now almost 13 million euros.
In order to participate, you must place bets in certain slots and earn points. Your rating will depend on your winnings (it is distributed in descending order between the first 30 places of the tournament bracket).
Club of players/Loyalty program
The loyalty program at Quatro Casino is a Casino Rewards offer that is valid for clients of all casinos of the Group.
This is a standard cumulative system with the common currency – loyalty points. The more a player has, the higher his/her level, providing additional privileges: access to exclusive events (for example, live-tables with higher limits, which we have mentioned above), birthday gifts, a special line of communication with the support service, etc.
In addition, loyalty points can be exchanged for betting tokens. For this, you must accumulate at least 1,000 points.
Replenishment and withdrawal of funds
The casino supports only 4 types of currency: Dollar (American, Canadian), Euro and British pound sterling. Players from countries with different currencies will have to pay a conversion fee at each transaction. Moreover, a fee can be charged for the use of payment systems.
There are 12 options to replenish your account at Quatro Casino, and only 9 options to withdraw your funds. Considering that casino rules require identical methods of depositing and withdrawing funds, this creates inconvenience. For example, you cannot use PaySafeCard to get your winnings, and the administration offers an alternative solution. The player can not personally choose it.
An important feature of Quatro Casino is a small deposit limit (only 10 euros), combined with strict withdrawal requirements. You need to transfer at least 300 euros to the card. However, everything is much easier if you use electronic wallets: here the lower withdrawal limit is 50 euros.
In general, the casino financial policy is very unusual.
Complaints about withdrawal
The majority of comments on Quatro Casino on the Web are positive. Gamblers are only unhappy with the speed of withdrawals. But here you should remember that time frames for receiving winnings are not only formed by the time of transactions, they also include several days during which the administration processes your request.
Apart from that, there are no complaints against the casino (despite the fact that it has existed for a long period of time).
License and regulator of the casino
The operator has received gambling licenses from several jurisdictions. The British resource is regulated by the Malta Gambling Authority (MGA/B2C/164/2008) and the United Kingdom Gambling Commission (no. 38620), the international version is controlled by the Kahnawake Gaming Commission, Canada (this regulator publishes a simple list of supervised websites without specifying the assigned registration number).
These are serious organizations with extensive experience that are trusted by players and industry experts, so there is no reason to doubt the legality of Quatro Casino.
Complaints against the casino
In addition to financial issues, casino clients are concerned about the possibilities of winnings. Therefore, negative comments about Quatro Casino contain criticism of the club’s bonus policy and the return rate of the machines.
In the first case, the x60 wager is the thing the gamblers resent most, as it has almost no analogues in the iGambling sphere (perhaps, it is found only at the clubs of the Casino Rewards Group). In the second case, it is a low return rate (despite the official statistics, according to which the RTP of the casino ranges within 94.86-99.2%, depending on the game).
Where to complain against the casino
The casino policy determines the procedure, according to which the user can file a complaint against the casino:
- You can contact the technical support. At this stage, your application is considered by a manager, who carefully examines all the circumstances and offers a solution.
- You can send a letter to the company’s email address: firstname.lastname@example.org. In this case, an expert will respond to you within 5 business days (except for complex cases involving financial transactions).
- In case of an unsatisfactory verdict of representatives of Quatro Casino, you have the right to leave a request on the website of regulators or such independent human rights organizations as eCOGRA, ODR, ADR, etc.
Note: considering that the operator’s primary jurisdiction is Malta, all the requirements will be considered in accordance with its legislation.
Casino client support service
You can contact the client support service twenty-four hours a day, seven days a week. For direct communication, there are several telephone lines:
- 1 888 942 7466 (international),
- 1 866 312 7466 (Canada),
- 0800 917 1545 (United Kingdom),
- + 8088 4574 (Denmark).
There is also a live chat that is available in 4 languages.
If the issue is serious and time-consuming, you should write at the company’s email address: email@example.com.
Optionally, the client can independently find the information in the detailed FAQ or Terms and Conditions.
Gamblers note quite a loyal attitude of the support service to minor violations and the friendliness of managers.
Terms and Conditions
Terms & Conditions (T&C) are a document that defines the nature of the legal relationship between the owners of Quatro Casino and its clients. They contain interpretations of the most controversial situations, which later result in angry comments on the Web.
That is why it is so important to read the rules before you start playing, unless you want to lose your winnings and be blocked, of course.
For example, here are several paragraphs that we believe are important.
Only people over 18 years old can play at Quatro Casino. In this regard, the provider may request documents confirming your age.
In addition to age, the administration conducts identity verification. This measure helps to protect accounts from third parties and unauthorized withdrawal of funds.
At any time, the operator may request that you send verification documents and respond to a test letter, thereby confirming your e-mail.
The list of papers may include (but not limited to):
- A notarized identity document (passport, ID-card, driver’s license).
- A notarized copy of the statement with a bank card (showing the full name of its holder).
- A copy confirming the address of residence no older than 3 months. For example, a bank statement or utility bill.
For the period of verification, all transactions and bets will be suspended.
Liability for damages
Quatro Casino is not liable for damages/losses incurred by the player due to the website problems or content errors, Internet network failures, as well as problems with the device.
If the gambler has not logged in to the account within 60 days, such an account will be considered inactive. In this case – in order to prevent theft of funds – the balance of the account is transferred to the custody of the operator. The account owner can later request these funds after passing the verification procedure.
Funds must be withdrawn with the same methods (and to the same details) used for depositing.
And when converting currency (if your country of residence does not support any of the 4 options offered by the casino), the operator will take an additional, plus the basic, fee of 2.5% for its services.
A special condition applies to Bitcoin accounts. Their owner need to wager their deposits at least 10 times in order to receive approval of their withdrawal requests.
Quatro Casino: scam, fraud or fair casino?
Despite the fact that Quatro Casino is managed by an organization with an ambiguous reputation, it shows its best side in many respects. For example, Terms and Conditions with a minimum of strict conditions, a loyal attitude to users and a serious license base.
However, the casino has a lot of shortcomings. The collection of games is too poor to compete with modern services, and the bonus policy only worsens the situation, offering difficult wagering conditions. Besides secrecy in legal matters (it is quite difficult to get information about the regulator, licensing and other information), as well as the old-fashioned design are not good for the operator.
Quatro Casino is not a scam, but we think that this project needs to be seriously updated, and maybe even completely rebuilt.
Can you win at Quatro Casino? Why not? Especially if you do not use the start package, but play for your own money (in the end, it is more profitable).
We will give the casino 6 points out of 10 for quite a good reputation and the presence of official licenses.Play now!