100% (up to 300€)
|Headquarters||Fresh Horizons Ltd. в составе Casino Rewards Group For https://www.luxurycasino.co.uk - Apollo Entertainment Limited, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta INT Interactive Payments Ltd & Media Entertainment NV., Emancipatie Boulvard 29, New Haven e-Zone, Willemstad, Curacao|
|Support Types||E-mail, online chat, FAQ|
|Languages||Russian, English, German, Italian, Polish, Swedish, Spanish, Portuguese|
|Trading Platform||INT Interactive Payments Ltd и Media Entertainment NV|
|No deposit bonus||-|
|Minimum 1st Deposit||10€ (20€ for the start package)|
|Bonus for 1st deposit||100% (up to 300€)|
|Bonus for 2nd deposit||-|
|Main BONUS||100% (up to 300€)|
|Free demo-games||Open Demo|
|Regulation||Curacao eGaming, Interactive Licensing N.V. (C.I.L) Master License (no. 5536/JAZ)|
|Software||Microgaming, NetEnt, Evolution Gaming|
|Games except slots||Poker, blackjack, baccarat, jackpot, roulette, Punto Banco, live|
|Deposit Methods||Visa/MasterCard, Skrill, Neteller, paysafecard and fast, with ecocard, Soft, via multibanco, Neosurf, AstroPay, Bank transfer, TBL BoletoBancario, Nordea, bitcoin|
|Withdrawal Methods||VISA/MasterCard, Skrill, Neteller, TBL, EcoCard, Rapid, AstroPay, Bank transfer|
|Time of withdrawal||1-2 days-e-wallets, 2-5 days - Bank cards, 3-7 days - Bank transfers|
|Limits for withdrawal||Min 20€|
|Account Currency||EUR, USD, PLN, SEK, RUB, BRL, AUD|
|US Traders Allowed|
|Prohibited countries||Bulgaria, Denmark, France, Iran, Hungary, Czech Republic, Ireland, Israel, Republic of Moldova, USA, UK|
|Security||SSL, GamblersAnonymous, Gamban, GamBlock, SafeKids, NetNanny|
ReloadBet Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. ReloadBet: scam, fraud or fair casino?
- 6. Conclusion
- 7. Reviews
ReloadBet is another casino opened on the basis of the betting platform. The establishment is just gaining popularity, but it is already known and loved in narrow circles.
First of all, it should be noted that the service has a very convenient and elaborate functionality. At the same time, there are no aesthetic flaws that are typical for the majority of bookmaker’s offices.
Can we trust the operator or should we wait? Is ReloadBet a scam or a potentially successful project, which will take its rightful place among decent casinos? We will analyze everything and draw our own conclusions.
ReloadBet is managed by INT Interactive Payments Ltd and Media Entertainment NV. These are little-known gambling market players, which own 2 more products: LSBet Casino and Bet 9.
This platform also combines the bookmaker’s office (the club’s product range primarily consists of sports events included in the relevant section) and the casino.
The resource is cross-browser and multiplatform: it is adapted to screens with almost any resolution. However, there is no offline version – neither for mobile devices nor for PC. Perhaps it will be developed later, because the project is still in an early stage of development.
The casino has great graphics. At the same time, loading does not take much time even when switching to a particular game. 8 language packages are available: Russian, English, German, Italian, Polish, Swedish, Spanish and Portuguese. There is a wide selection of payment services.
In other words, functionality and adaptation are decent.
As at all modern casinos, security is provided by an anti-virus system (at the website level), SSL-encryption (at the payment level) and the user protection program: the company cooperates with human rights organizations and anti-ludomania organizations.
In general, apart from minor flaws relating to the game range, the platform looks worthy in comparison with the competitors.
Online version of the casino
The official website of ReloadBet is designed in bright black and yellow colors. Everything looks quite modern. There is a lot of information about the operator, available services, rules for using the resource, partners of the company and the legal framework of the casino.
But the game collection is rather small. It has a little over 300 titles. In addition to Slots, the library includes Poker/Video Poker, Blackjack, Baccarat, Jackpot, Roulette, Punto Banco and live games.
There is a standard breakdown by categories: Favorites, Video Slots, Live Games (the tab duplicates the Live section of the main menu), Table Games (board games), Bonus Slots (slots participating in promotions), Other Games. For ease of navigation, there is only a search box, since it is difficult to get lost in the several hundred titles displayed in 50 lines with 6 games in a row.
You can play at ReloadBet Casino for a deposit or for free: most games (in fact, all of them except live entertainments) are available in demo (test) mode.
The website footer contains legal information: policies for using the service and providing personal data, as well as a list of partners, payment systems and the number of the gambling license (however, without a link to the regulator).
You can use a FAQ section and a round-the-clock online chat to get quick answers to your questions.
ReloadBet Casino does not have an offline mobile version – the operator has released only an adaptive (mobile) version of the online resource.
It is not much different from the desktop version: except that some elements are positioned differently on a narrow screen. Such things as game collection, replenishment/withdrawal methods, currency, languages are, of course, the same, since both versions are located on the same server.
Of course, dependence on the Internet network is not very encouraging, as it imposes certain restrictions on the game process. For example, it is too risky to place bets on the road, since everything can “fall off” at the most inconvenient moment and you will lose the winnings (by the way, the User Agreement of ReloadBet clearly states that the operator is not responsible for losses caused by technical problems and Internet disconnections). But still it is a good opportunity to access the service from different points, and not just from the computer.
The casino also does not have a PC-agent. But if in the case with the mobile version it is, probably, a temporary phenomenon, the refusal of the computer offline version is quite a widespread phenomenon among modern Internet clubs.
It is caused by the desire to ensure mobility of users, to avoid the need to be attached to one physical point (indeed, a program installed on a computer occupies much space, so it is problematic to install it on several devices).
Therefore, although the PC agent has its advantages (better security of information that is entered by the user not in the shared network, but on a personal device without accessing the Internet; improved graphics due to placing additional files in the root folders of the PC, which does not affect its performance), this format is gradually quitting the market.
The live-sector of ReloadBet includes only seven products: 2 types of Blackjack, 3 types of Poker (Caribbean, 3Card, Hold’em), Roulette and Baccarat. They are available only for money.
The modesty of the collection is compensated by the quality of “live” games and the convenience of functionality. The picture does not “lag” and does not stop at the most inappropriate moment, the visualization is good. There are sound, display and text settings. You can record a live stream and communicate with croupiers in the online chat (the communication is primarily in English).
All that is lacking is to expand the product range, and there will be no complaints about the live casino at all.
Presented game developers
As far as we understand, the operator has not yet managed to establish partner networks. ReloadBet cooperates only with three developers: Microgaming, NetEnt and Evolution Gaming.
However, these are names that are known even to those who are not familiar with the iGambling industry. These corporations are highly esteemed among experts, because they take legal issues seriously and control the degree of good faith of their partners.
Hopefully, in the future, Media Entertainment NV will be able to diversify its game collection by adding products from new studios.
Registration with ReloadBet consists of one step: you just need to complete a form, specifying your full name, gender, address, contact details (mobile telephone number, e-mail), date of birth, create a login and password, and accept the necessary policies (consent to personal data processing, acceptance of the User Agreement).
To confirm that you are not a robot, you will need to pass a simple test (reCAPTCHA).
Note: when registering, you choose the currency that will be attached to your account. This can only be done once, so we recommend that you choose your state currency, so that later you don’t have to pay a conversion fee.
Upon successful authorization, you get an individual account number and access to your personal account. It consists of several sections:
- Bets History – game statistics: bets made in a certain period, with a filter by status (winnings/pending/ losing/cash).
- My Transactions – replenishment and withdrawal history.
- Bonuses – credited, blocked and withdrawn bonuses.
- Deposit – depositing service.
- Withdraw Money – registration of withdrawal requests.
- Pending Withdrawals – status of withdrawal requests sent to the administration.
- Personal Details – editable personal information.
In addition, the current state of the player account and the button for quick access to the replenishment service are constantly displayed at the top of the website/application. To go to your personal account (if you didn’t click the Logout button, but just went to the lobby by clicking on the menu or logotype), you need to click on the profile icon.
The user menu is convenient, well-systematized (there are no overlapping or useless pages) and quickly loadable.
The casino bonus program is divided into categories. There are bonuses from the bookmaker’s office, casino and live casino. However, the choice of promotions is small: the casino does not have any loyalty program, free spins, accumulative points or special ReloadBet promo codes.
ReloadBet Casino also does not provide non-deposit bonuses (just like all modern Internet clubs). Firstly, it does not encourage users to be active: with luck, they can wager free bets and use the winnings for further games. Secondly, it attracts fraudsters who are engaged in money laundering.
That is why this kind of promotion is currently extremely rare and is only offered by the casinos with a long history.
The start package of ReloadBet Casino comprises the first deposit bonus of €20: a 100% cashback (but not more than €300). You need to request it from the technical support service within 7 days after making the first deposit – after that, you won’t be able to get it.
The cashback must be wagered 30 times if you want to keep it. You will have 30 days to do this.
These are two special offers:
- Weekly Casino Reload – a weekly cashback of 30% (up to €250) to all players who have made a deposit in the amount of at least €50 during the week. Cashback wager: x50. Wagering time: 7 days.
- Weekend Casino Cashback – a weekly cashback of 10% (up to €100) to all players who have made a deposit and placed a bet in the live section during the week. Wager: х10.
Club of players/Loyalty program
The operator mentions the privileges for active players, but does not provide details of the loyalty program/VIP club. Furthermore, no information is provided upon completion of registration.
Most likely, the program is still being developed and will appear on the official resources of ReloadBet a bit later.
Replenishment and withdrawal of funds
The casino supports 7 types of currency: Euro, American/Australian dollar, Polish zloty, Swedish krona, Russian ruble and Bulgarian lev. You need to select a conventional unit during registration, after which it is immediately attached to the player account (we have already mentioned this in the “Personal account” section).
The selected conventional unit and the country of residence (in general, the first leads to the second and vice versa) determine the list of account replenishment services. The default list comprises VISA/MasterCard, Skrill, Neteller, PaySafeCard, Rapid, EcoCard, Sofort, Multibanco, Neosurf, AstroPay, Bank Transfer, TBL, BoletoBancario, Nordea, Bitcoin. The minimum deposit amount is different for each payment system and ranges from 10 to 30 euros (in case of using Internet banking in Scandinavian countries).
The funds are automatically credited to the account. Moreover, a fee can be charged not only for the conversion of a conventional unit, but also for the services of third parties (payment systems).
As for thidrawal of funds, there are fewer methods: the winnings can be withdrawn using a VISA/MasterCard card, Skrill, Neteller, TBL, EcoCard, Rapid, AstroPay or a bank account. Of course, you will first have to pass profile verification procedure (1-2 days if you provide the necessary documents in a timely manner). The transaction itself may take from 1 to 7 business days, depending on the method.
Complaints about withdrawal
For now, there are few comments about ReloadBet on the Web. Those few that we have found don’t contain any criticism regarding the administration’s payout procedure.
However, the casino is not even a year old, so the lack of opinions is explicable. We will keep an eye on changes and make adjustments in order to update this review.
You can also send a comment about ReloadBet Casino to our email address, if you have had the experience of “communication” with the casino.
License and regulator of the casino
The operator has received a sub-license of Curacao in the name of Interactive Licensing N.V. (serial number – 5536/JAZ). Unfortunately, there is no confirmation on the official website of the regulator and its partner.
This may be due to the fact that the company is still solving all bureaucratic issues. In any case, Curacao eGaming does not enjoy an enviable reputation among experienced players and industry experts due to some unpleasant events that have occurred in the past few years (there were several suppliers of unlicensed software on the market that had somehow, most likely through third parties, managed to receive permission from this jurisdiction).
Therefore, the licensing issue of ReloadBet remains open.
Complaints against the casino
The only complaint to the casino, which we have managed to find among forums and thematic websites, concerns the following: the user was unable to register with the casino even though he met all the requirements, including territorial restrictions. The author of this comment claims that the technical support service did not act in a professional manner, delaying the time frames for consideration of the problem.
We have not found any other negative comments about ReloadBet. However, as mentioned above, everything has its time.
Where to complain against the casino
There is a traditional procedure for submitting claims to the casino:
- Contacting the technical support service – in this case, you can leave your application in the online chat or send it to the email address of the company: firstname.lastname@example.org. It will be reviewed by the manager within a few days.
- Sending an official letter to the head of the department (if the manager has not solved your problem in a proper manner) – the letter acquires the official status and is assigned a number. Here the consideration is more detailed, which may require you to provide all kinds of evidence. The manager’s response is the final verdict of the operator and no subject to revision.
- Sending a complaint to a supervisory authority or an independent organization involved in resolution of disputes in the field of iGambling – Curacao Government, ADR, ODR, eCOGRA, EASG, etc.
But there are many cases when disputes are caused by the player’s ignorance of the casino’s User Agreement (Terms and Conditions). In this case, if, of course, the operator’s policy does not contradict legislative regulations, it makes no sense to submit a claim.
Casino support service
ReloadBet client support service has several divisions (departments): English, Spanish, German, Italian, Polish, Russian and Portuguese. When contacting it, you need to choose the one you need.
There are only two ways to contact the support service: via the online consultant and a general e-mail address (email@example.com). The answers are quick, and the attitude towards users is quite loyal.
If you do not want to communicate with representatives of the online club, you can use the FAQ section.
User Agreement (Terms and Conditions)
Terms and Conditions is the agreement that you automatically accept when registering. It contains the basic requirements, the non-observance of which can lead to blocking or even closing the account. In addition, this document provides interpretations of many controversial situations.
Therefore, it is important to read T&C before you start playing. It will allow you to avoid most of the troubles faced by both beginners and experienced gamblers
In this case, since ReloadBt does not have a separate User Agreement for the casino, the general provisions of the Terms and Conditions for betting apply to the Casino and Live Casino zones. Let’s consider some paragraphs.
This paragraph sets the requirements for the player and the game playing conditions:
- Only persons of majority age can register with the ReloadBet website/application.
- Responsibility for violation of laws of the country of registration/residence rests entirely with the user.
- The player accepts the risks associated with the game process “as is”, realizing that the operator is not responsible for the losses.
- In case of indication of incorrect or inaccurate information in the process of registration/execution of a withdrawal request, the user will solve all the arising problems (for example, if you have mistakenly entered the wrong card/account number in your payment details, the casino will not revise it and will not recall the money).
For fraud prevention purposes, when processing withdrawal requests and at any other time, the administration of ReloadBet may ask you to provide an identity document (passport) and other necessary documents: a copy of the utility bill showing your address of residence, which matches the one specified during registration, banking details, etc.
At the time of the procedure, they may freeze your account and close access to financial transactions (replenishment, betting). Also, in addition to the main package of papers, any other personal identification may be required.
Responsibility for the safety of personal data
The operator notes that it guarantees the non-disclosure of personal data of the client (login, password, account number) to employees and partners, but the client is personally responsible for not disclosing them to all other persons.
All actions within the account are considered committed by its owner. In other words: if someone gets access to your account and sends a withdrawal request, providing all the documents, or loses all of your funds, you will not be able to complain to the administration and return your money.
The administration is also not responsible for the damage suffered by the gambler as a result of technical errors and failures on the website/in the application, problems with the Internet connection and the personal device of the account owner, as well as inadequacy of information received by him/her in the official source.
Before sending a withdrawal request, the player undertakes to wager his/her deposit at least once (in this case the winnings are paid instead of depositary funds), otherwise the casino will deduct the service fee during the transaction. Its amount is determined individually and depends on the expenses incurred by the provider.
ReloadBet: scam, fraud or fair casino?
ReloadBet is a promising young casino based on a well-developed platform. The operator has done almost everything possible to provide a comfortable and safe game to the user.
The key points that need to be improved comprise confirmation of the license, expansion of the game collection and expansion of the promotional (bonus) program. But in general, the project is moving in the right direction.
ReloadBet is not a scam, not a fraudulent service, but a really interesting casino, which, in our opinion, can have a great future if the provider continues to follow a competent course of action.
The casino has demonstrated a great attitude to the client and the real gambling atmosphere. It’s worth checking out whether it is possible to win at ReloadBet Casino. After all, it is always nice when a new player appears on the market. And we should support truly interesting projects by taking part in them (even if in the role of a player).
Let’s see what will happen next. For now we will give ReloadBet 7 points. It is too early to give it ten points, as the operator still needs to resolve the highlighted issues.