Rizk Review

Rizk
100% (up to $150)
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Overview

Rizk is a stylish and bright casino that catches your attention at first sight. The operator offers real payments, honest and transparent relationship, as well as quick payments.

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Details

Casino Rizk
Website URL https://rizk.com/fi
Founded 2014
Headquarters MT SecureTrade Limited, @GIG Beach, Triq Id-Dragunara, St. Julians, STJ 3148, Malta
Support Number -
Support Types Live chat, e-mail
Languages English (European, New Zealand, Canadian), Finnish, Norwegian, Swedish, German
Casino Platform MT SecureTrade Limited
No deposit bonus No
Minimum 1st Deposit 10€ (20€ for Zimpler)
Bonus for 1st deposit 100% (up to $150) + 50 (5*10 days) free spins. Wager: x20
Bonus for 2nd deposit No
Main BONUS 100% (up to $150)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C56545), United Kingdom Gambling Association (no. 039575)
Software NetEnt, Play’n’GO, NYX Gaming, Evolution Gaming, Microgaming, Quickspin, Scientific Games, Betsoft, Yggdrasil, Gig Games, Thunderkick, Red Tiger, Pragmatic Play, Nolimit City, Edict, ISOFT Bet
Games count 700+
Games except slots Roulette, baccarat, poker, blackjack, sports betting, live
Deposit Methods Euteller, VISA/MasterCard, Neteller, PaySafeCard, Skrill, Trustly, Zimpler, Entercash
Withdrawal Methods Neteller, PaySafeCard, Skrill, Trustly, VISA, Entercash
Time of withdrawal 1-6 business days — bank cards and accounts, instantly — other ways
Limits for withdrawal Min 20€ (10€ for Entercash), max 200€/transaction for PaySafeCard, 1000€/transaction - for Entercash, 5000€/transaction - for Neteller, Skrill, VISA, 10000€/transaction - for Trustly
Account Currency AUD, USD, EUR, NOK, SEK
US Traders Allowed No
Prohibited countries USA (and their dependent territories), Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Killing ) Islands, Comoros, Congo (Democratic Republic), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican), Honduras, Honduras, Ghana , Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports rates are prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People’s Republic of Korea, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, Palestinian State, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Po Tugalia, Reunion, Romania, Russia, Rwanda, Saint-Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon , Saint Vincent and the Grenadines EU, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Saint Martin, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Spitsbergen and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic of), Faroe Islands WA, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara , Yemen, Zambia, Zimbabwe
Mobile application Yes
Mobile version Yes
Security SSL, PSI DDS, Casinomeister Accredited Casino, GamCare, Gambling Therapy, GamblersAnonymous, BeGambleAware
Overall Score 7/10

Rizk Full Review

Rizk is a stylish and bright casino that catches your attention at first sight. The operator offers real payments, honest and transparent relationship, as well as quick payments.

Is it true? Is Rizk Casino a scam, a skilled impostor or a truly worthy service provider? We’ll try to find out.

Rizk Casino-review

Casino platform

The platform is owned by MT SecureTrade Limited, which also operates Guts Casino, Betspin, Thrills and Kaboo. The casino project was launched in 2014 in the European market and became popular around the world within several years.

Rizk Casino is a cross-browser, multiplatform service. The casino is available for owners of all types of devices, but there are quite serious restrictions on countries: in fact, it is much easier to name the list of regions, the residents of which can use the services of the casino.

The website security is provided by the anti-virus system, all operations are carried out via channels protected with SSL encryption and in accordance with the PSI DSS standard – Payment Card Industry Data Security Standard.

MT SecureTrade Limited also collaborates with human rights organizations involved in fight against ludomania (gambling addiction).

Online version of the casino

The official website of Rizk Casino is designed in the superhero style: red and yellow identity, a character that is a parody to the Marvel comics (captain Rizk), a bonus program corresponding to the design.

The main page contains a minimum of information: a short menu on the left, a full-screen promo, game previews, a brief description of the casino concept and a footer containing information about the main payment methods, partners of the company and licensing/legal information.

In general, page load quickly (currently, the majority of operators use html-technology, so there are no problems with this), however some pages display an access error. The operator still has to work on the technical aspects.

The game collection offered by Rizk comprises over 700 traditional products in free (demo) and game (for money) modes: slots, board/card games, sports betting, live. They are broken down into selections: Latest Releases, Capitan Rizk’s Picks (technically, favorites), iconic games, jackpot games, and others.

Rizk Casino-online version

You can also sort games by alphabet or provider, select tags and use a search box. All of these things are very convenient for navigation.

Rizk Casino is available in 7 language versions: English (European, New Zealand, Canadian), Finnish, Norwegian, Swedish and German.

Despite the insignificant irregularities, the casino creates positive impression and makes you want to return to the website again.

Mobile version

The mobile application from Rizk Casino is designed for iOS devices (Android smartphones don’t support it yet).

You can download it from the official website of the casino or from the iTunes/App Store. If you want to keep track of updates, the manufacturer recommends activating push notifications.

It will take you one minute to install the application, and the same amount of time to unpack it. This format has almost all the browser features, but the graphics are more elaborated.

The list of payment services is small compared to the online version: PaySafeCard and Neteller are available. You can still replenish your account with a VISA card. Language version is only one: English.

The age limit of the application is 17+.

In our opinion, the service requires further elaboration so that it can compete with the mobile versions of other operators.

Rizk Casino-mobile app

Downloadable version

The casino doesn’t have a PC agent. Most likely, the operator doesn’t even plan to invest in its development: the modern audience is more focused on mobility without the need to be attached to a specific location. That is why the installable version is now losing its ground.

However, this format also has its advantages:

  • Independence from operator blocking (this advantage is especially important for players from Russia, where Roskomnadzor imposes its bans).
  • Safety of personal data – they are entered not online or on a mobile device (as a reminder, when you download a mobile application, you accept the agreement according to which you give access to files on your smartphone/tablet), but on a personal computer where the risks of loss are minimized.
  • A chance to “load” the application with better graphics without losing performance (all files are unpacked directly on the PC, rather than stored on the server, as is the case with the online version, and do not slow down page loading speed)

It is certainly possible that soon mobile formats will be able to solve these issues. However, today the PC-agent has no competitors in terms of security.

Live casino

Live zone of Rizk casino comprises over 40 events: several types of Roulette (European, interactive, American), Blackjack (A, B, C, D, E, PRO), Baccarat and Poker (Hold’em, Caribbean, 3Card). There are separate tables for VIP-persons. The majority of products are developed by Evolution Gaming and NetEnt.

Rizk Casino-live dealers

The bets depend on the game: for example, Roulette starts from $0.20, and Blackjack starts from $ 5.

Dealers are quite competent, work quickly, don’t get distracted and may advise on current issues.

For this purpose, each table has an online chat (mostly in English). In addition, you can adjust resolution settings if the game starts “freezing up”.

You can play at Rizk Casino Live only for money – the demo mode is not available here.

Presented game developers

Casino owners cooperate with a selected circle of proven and reliable software developers: NetEnt, Play’n’GO, NYX Gaming, Evolution Gaming, Microgaming, Quickspin, Scientific Games, Betsoft, Yggdrasil, Gig Games, Thunderkick, Red Tiger, Pragmatic Play, Nolimit City , Edict, ISOFT Bet.

All the names from this list are known to players and professionals of the gambling world. And the presence of licenses confirms the quality of gaming products.

Personal account

Registration at Rizk Casino involves 3 stages:

  1. You need to indicate your e-mail and mobile phone, and to create a password (there are certain requirements from the operator).
  2. You need to enter your personal data (full name, address with a postal code, date of birth and gender).
  3. You need to confirm your mobile phone (an SMS with a 4-digit verification code will be sent to the number indicated at the first stage) and accept the terms of the agreement, including the age limit.

Rizk Casino-registration

After successful verification, you will get a personal account with information about the current game balance, replenishment/withdrawal services and supporting documents, history of transactions with filters, as well as more detailed information about promos.

Bonus policy

The bonus system from Rizk doesn’t offer promotional codes, no deposit bonuses and other promotions that don’t require players to be active. All promotions suggest making bets, making deposits and regularly participating in the casino’s events.

Let’s take a closer look at each promotion.

No deposit bonus

Rizk Casino doesn’t offer no deposit bonuses: this promotion is convenient for fraudulent actions (for example, a player can register only for getting bonus funds and try to immediately withdraw them even without wagering).

In addition, this offer does not require anything from the player, and the operator does not adhere to this strategy, as we have already mentioned above.

Deposit bonus

Rizk gives players only the first deposit bonus. This is a standard 100% cashback (up to $100). However, the conditions for obtaining this bonus are very, very loyal: you need to wager the amount of bonus funds in a 20-fold equivalent for a month.

Rizk has no other deposit bonuses.

Rizk Casino-deposit bonus

Regular bonuses

Every 7 days, the casino holds the Game of the Week. This is always a slot chosen by the operator. The players who fulfill the promo conditions receive awards: doubling the bets, respins (the ability to replay the bet), replenishment of the account, etc.

In addition, there is the Wheel of Rizk, an analogue of the Wheel of Fortune, it can only be accessed once you fill the Power Bar (the power panel that “is charged” when the player is active: replenishes the account, wins, etc.).

By spinning the Wheel of Rizk, the user elevates its level, which makes it possible to receive more valuable prizes. There is an important point: for this elevation, all the bonuses received at Wheel of Rizk must be wagered within 7 days.

Tournaments

Rizk Casino offers an enormous number of progressive and fixed jackpot tournaments. For example, Rizk Races – daily free races.

The tournament bracket is displayed on the main page of the website, and it is always possible to see the player statistics.

Club of players/loyalty program

Any casino client can apply for membership in the Rizk VIP-club. Membership gives special privileges: separate tables in the live casino, additional tournaments, personalized support, increased payment limits, etc.

Replenishment and withdrawal of funds

Clients of the casino can replenish their player accounts only in nine ways: VISA/MasterCard bank cards, Euteller, Neteller, PaySafeCard, Skrill, Trustly, Zimpler electronic services and Entercash Internet transfer.

The limits of operations are determined by the depositing method. The minimum payment ranges from €10 to €20, and the maximum deposit limit has a wider range: €500-5,000.

Rizk Casino-deposit methods

The funds can be withdrawn only after approval of the request by the administration. To receive money, you can use only the card, Neteller, PaySafeCard, Skrill, Trustly and Entercash.

The withdrawal amounts also vary: for example, through Skrill and Neteller you can withdraw no more than 5,000 euros for 1 operation, and with the help of the Trustly system – up to 100,000 euros.

The casino supports 5 types of currencies: Australian/US dollar, Euro and Norwegian/Swedish krona.

Complaints about withdrawal

Comments about Rizk Casino, which we have found on Internet portals and forums, speak of the problems with payments faced by the players of the casino. According to them, technical support service requires more and more documents, even if it is not the first withdrawal attempt of this user. At the same time, the terms of consideration are extended, and the requirements are constantly changing.

License and regulator of the casino

MT Securetrade Limited has received a gambling license in two jurisdictions: Malta Gaming Authority (registration number – C56545), United Kingdom Gambling Association (license number – 039575).

The websites of both regulators display the confirmation of the current status of licenses issued. And given the fact that these are the two most reliable regulatory bodies, there is no doubt that the casinos under their supervision are fair.

Complaints against the casino

Among other things, according to the comments about Rizk Casino, players complain about the scarcity of the game collection: despite the large number of titles, the software is unvaried, as it is represented by just a few manufacturers.

Clients of the casino are not always satisfied with the work of technical support service. Here opinions are divided into two groups: the first group says about the high qualification of representatives of the support service, whereas the second group claims that this service is incapable to solve even a typical problem.

Where to complain against the casino

The casino applies a standard claim registration procedure. It is described in the User Agreement of Rizk (Terms and Conditions).

The policy has some differences in relation to the players from the UK and all other countries.

Filing a claim by citizens of all jurisdictions except for the UK

The first step is to contact representatives of the client support service via live chat or by email (customercare@rizk.com) specially created for such cases.

Time limits for examination of the application in this case may not exceed 8 weeks from the date of its receipt. You will learn about the examination progress by mail, receiving copies of procedural documents.

If the time limits are violated or you are not satisfied with the answer, you need resend your application to the Head of the Client Relations Department. His decision is final, so it makes sense to send further complaints directly to the Malta Gaming Authority. There is a claim form on the organization’s website.

Please note: when considering your complaint, it will not be your words that will prevail, but the records from the operator’s server.

Filing a claim by the UK citizens

The claim submission procedure for players from Great Britain is the same. But the time limits for examination of the application are shorter (due to the location of the administration and support): they are 5 business days.

In addition, the final authority responsible for examination of your claim is not the MGA, but the United Kingdom Gambling Association and ADR, an independent organization involved in resolution of disputes in the gambling industry. In this case, the administration is obliged to notify these authorities about all actions taken by the user (including potential fraud).

Casino support service

There are only 2 ways to contact the support service of Rizk: write in the online chat or send an email to the institution’s email address. Both channels operate around the clock.

Rizk Casino-support online chat

User Agreement

Terms and Conditions of Rizk Casino are the User Agreement determining the responsibility of the casino and its client to each other. The document reflects the important points that you definitely need to read in advance, before starting playing, so as not to have problems with payments and your account.

Identity verification

Like all serious establishments, Rizk Casino obliges its user to confirm the information entered by him/her. This is important for the security of the website and all other players.

In this case, you have to provide proof of your age within 72 hours after making a deposit. If after this period the administration is not sure that you are 18 years old, the funds will be returned to the details which were used to send them, and the winnings and losses will be suspended.

Rizk Casino-verify age

In addition to the standard list of documents (usually a passport, driving license, utilities bill from at least 3 months ago), the administration has the right to contact you personally and request additional documents.

In case of your refusal or occurrence of ambiguous situations, the game profile may be frozen for the entire period of examination or even closed (the deposit will be returned, of course).

Rizk Casino-terms verify

Inactive account

If you are not active (for example, if you don’t log in to your personal account, don’t make a deposit, or don’t make bets), the account is considered inactive. The administration takes a number of measures to handle this this situation. There are also some minor differences in relation to the residents of the UK and all other countries.

A player account registered by a UK citizen is considered inactive after 30 months. And after several unsuccessful attempts to contact the user, the administration can block the account, and transfer the remaining funds to the regulatory authorities (practice shows that they can later be requested from that authority if the player suddenly shows up).

Rizk Casino-inactive account

Other terms apply to non-UK clients: the account is assigned Inactive status after 12 months, and starting from the 13th, a monthly fee of 5 euros is imposed on the account (before each deduction, the administration will try to notify the player) . After 30 months, if the balance is not reset, it will also be transferred to the MGA. However, in this case, it won’t be possible to return the money.

Rizk Casino-inactive account commission

Liability waiver

In this User Agreement, the administration disclaims all liability for any harm caused to your personal device by casino services and partner resources.

Rizk Casino-inactive account

Betting errors

A client may lose the winnings in the event of an error. In this case, according to clause 16.2 of the User Agreement, the casino also has no legal responsibility to him/her, however it is ready to refund the amount of the bet to the account if it is confirmed that it had been made.

Rizk Casino-errors bets

Rizk – prank, scam or fair casino?

Rizk is a convenient, “fashionable” and interesting service that catches your attention at first sight. However, upon a closer view, it reveals a number of shortcomings: the game collection looks diverse only at the beginning (in fact, these are the same type modifications of games from the same developers), the mobile application is not adapted to Android devices, and there are few supported withdrawal and replenishment methods.

In addition, there are a number of problems with the client support service – users write about them on forums, thematic platforms and specialized recommendation websites.

The operator’s User Agreement is quite loyal, but still includes some unpleasant conditions.

Rizk Casino is not a scam, but it’s required to elaborate its functionality and the service provided to ensure its successful existence in the market.

Conclusion

Speaking about this casino, we cannot fail to note that the analog projects of its owner are more successful. In our opinion, this establishment is not quite consistent with the status of the European casino. It’s up to each and every one to check whether it is possible to win at Rizk Casino. Indeed, even almost 5 years after the opening of the service, the opinions of the players on this issue vary.

We will give the casino 7 points for compliance with legal and licensing requirements, an interesting presentation and the User Agreement, which demonstrates the desire of the casino management to meet the needs of players.

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