Royal Vegas Review

Royal Vegas
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Overview

Royal Vegas is a pretentious casino that has the eye-catching advertising, the design incorporating “royal” elements and a severe bonus policy. This may be what the players like about it.

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Details

Casino Royal Vegas
Website URL https://www.royalvegascasino.com/
Founded 2000
Headquarters Digimedia Ltd., Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’Xbiex, XBX1011
Support Number -
Support Types Online chat, e-mail, FAQ
Languages English, Czech, Finnish, French, German, Greek, Japanese, Norwegian, Portuguese, Spanish, Swedish + (after registration) Arabic, Bulgarian, Croatian, Hungarian, Italian, Korean, Polish, Russian, Turkish
Casino Platform Digimedia Ltd
No deposit bonus -
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 300€)
Bonus for 2nd deposit 100% (up to 300€)
Bonus for 3rd deposit 100% (up to 300€)
Main BONUS 100% (up to 300€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C45651)
Software Microgaming, Evolution Gaming, Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios
Games count 550+
Games except slots Baccarat, blackjack, craps, keno, roulette, 3D games, live
Deposit Methods VISA/MasterCard, Maestro, QIWI, WebMoney, Skrill, Neteller, ecoPayz, Neosurf
Withdrawal Methods VISA/MasterCard, QIWI, Skrill, Neteller, ecoPayz, Neosurf
Time of withdrawal 1-2 days-e-wallets, 3-7 working days - Bank cards and transfers
Limits for withdrawal Min 50€, max 4000€/week
Account Currency USD, EUR, CAD, NOK, CHF, SEK, NZD, PLN, RUB, MZN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Andorra, Australia, Austria, Belgium, Czech Republic, Denmark, France and adjacent territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, United States and its territories, Taiwan, Turkey, Hungary, UK
Mobile application Yes
Mobile version Yes
Security SSL, Firewall, Entrust Secure Banking, eCOGRA, GamCare
Overall Score 6/10

Royal Vegas Full Review

Royal Vegas is a pretentious casino that has the eye-catching advertising, the design incorporating “royal” elements and a severe bonus policy. This may be what the players like about it.

Anyway, the user’s audience of the club reaches almost a million people from different parts of the world. So, is Royal Vegas a scam or quite a solid organization? Let’s sort it out down to every last detail.

Royal Vegas-main

Casino platform

Royal Vegas is a product of Digimedia Ltd., which in fact is another legal entity of CityViews Group. This is another casino of this group of companies, designed on the same engine and using the same technologies as other casinos of the group.

Moreover, additional 13 domains have been registered for the new name: wintingo.com, piggspeak.com, fortuneroomcasino.com, etc.

Just as expected, the resource is cross-browser and multiplatform, there are offline PC and mobile versions. The functionality is adequate: a large selection of languages, currencies, replenishment/withdrawal methods.

The resource security is provided by a firewall, all transactions are protected by 128-bit SSL encryption, and Entrust Secure Banking is available.

The operator cooperates with eCOGRA, an independent expert involved in resolution of disputes arising in the iGambling environment, and supports the program of anti-ludomania organizations.

Online version of the casino

The official website is very pretentious: intense royal claret-colors, ornate logotype monograms, eye-catching attributes create an image of a royal establishment.

Apart from that, the resource is similar to other products launched by CityViews Group: the same menu structure, the same game lobby, and the same options.

The game collection includes 550+ games: Slots, Roulette, Baccarat, Poker, Blackjack, Keno, Craps, Scratch, live-entertainments. You can play at Royal Vegas for free (the demo mode is available after registration) and for money (for those who have already made a deposit).

Royal Vega-online-version-games

The graphics are good, but the loading speed is not always high: for example, Microgaming Slots load slowly and require the installation of a Flash player.

The user’s status also determines what content will be displayed: authorized users have access to the game collection, but cannot access information in the footer (license numbers, partner network, company policies, etc.), and it is the opposite for unregistered players.

Mobile version

The mobile version of Royal Vegas Casino is available in two formats:

  • Online – this is basically the same website, but adapted to various resolutions.
  • Offline – this is a downloadable application that works without access to the Internet.

The latter is suitable for mobile devices running Android (from 8.0), iOS (from 10.0) and Windows operating systems (primarily, tablets, as there is a separate PC-agent for computers).

The collection of mobile games comprises a little over 200 titles, most of which are Microgaming Slots. “Live” entertainments are developed by Evolution Gaming studio, there are only 12 of them.

In all other respects, the APK is not inferior to the browser version.

Every month, several thousand people install the application. The downloadable file weighs several Mb, so it is quickly installable. You will have to authorize access to your device in order to use the service.

The age limit for the mobile casino differs from the desktop version: 17+. However, it does not change much, since the provisions of the User Agreement, accepted during registration with Royal Vegas, will prevail.

Royal Vega-mobile-casino

Downloadable version

Royal Vegas also has a PC-agent. This is an offline application with improved graphics, which offers the same functionality and the same content as the online version. The difference is that the agent is located on the computer, not on the server. As a result, we have better visualization and improved security (you enter the data not in an open network, but on your personal device, so you personally decide who you want to share the data with).

However, the version has its limitations, for example, attachment to a specific physical point. That is what makes it inferior to the mobile version.

That is why the majority of providers of the last decade choose the APK over the PC-agent.

Live casino

As mentioned above, the live-zone of Royal Vegas Casino includes only 12 titles: traditional Roulette, Blackjack, Poker and Baccarat, as well as Football. However, thus ends the diversity.

In all other respects, the casino collection is not very diverse and quickly becomes boring for the regular user. Evolution Gaming products are available at almost every casino, and Royal Vegas has no Interactive (Immersion) Roulette, which is currently very popular.

The live casino dealers are experienced and fast. They answer the questions from players in the online chat, which is available at each table. In addition, there are sound/design settings, and the choice of resolution (for example, in case of serious “freezes” it can be reduced to make the loading faster).

Most dealers communicate in English, so we recommend that you find an online translator (you can use an automatic browser translator).

Royal Vega-live-dealers

Presented game developers

The majority of entertainments (almost 500 titles) at Royal Vegas are developed by Microgaming. The second place belongs to the products of Evolution Gaming.

In addition, the operator collaborates with such developers as Stormcraft, Universal Studios, Foxium, Fortune Factory Studios, Triple Edge, JFTW, Sling Shot Studios, Switch Studios, etc.

However, it is not enough to create a competitive service. Most European casinos are expanding their partner network (for example, Dream Vegas Casino has contracts with 50 game developers) and turning their attention to Far East studios that create completely new products.

In such circumstances, the commitment to tradition is not the best strategy. After all, users are already tired of the entertainments from the early 2000s.

Personal account

Registration with Royal Vegas Casino does not take much time: simply select your username and password, specify contact details (mail, name, address, gender, date of birth, mobile number), and then choose a language, currency and confirm that you have reached the age of majority (just check the appropriate item). After that, you will have access to your personal account.

Note: you can choose a currency only once. After that, it is attached to your account and you will need to contact the support service in order to make adjustments.

Royal Vega-register

Profile is not very convenient. Firstly, the font is small, which creates inconveniences – especially when you log in using a mobile device. Secondly, sections contain little information: in fact, only contact information, account status, FAQ and player status in the loyalty program. This is too little in comparison with other casinos that offer options for viewing messages, display settings and more elaborated reporting.

Royal Vega-register-lk

You can go from the game lobby to the personal account by clicking on the Royal Vegas logotype and user icon, respectively.

Bonus policy

The operator’s bonus system is also similar to the policies of other resources of the group of companies. Royal Vegas does not offer promotional codes, non-deposit promos, seasonal special offer and lotteries (that is, everything that is not related to the player’s activity), but there are deposit bonuses, tournaments and a loyalty program.

We will tell you more about each of them.

Non-deposit bonus

As mentioned above, Royal Vegas does not have non-deposit bonuses. And this is primarily due to a large number of scammers who want to take advantage of this promotion by withdrawing the bonus funds without wagering.

In this regard, many providers were forced to refuse from this promo or make its conditions more severe.

Deposit bonuses

The start package of Royal Vegas comprises a cashback for the first 4 deposits:

  • First deposit bonus – 100% (up to €300),
  • Second deposit bonus – 100% (up to €300),
  • Third deposit bonus – 100% (up to €300),
  • Fourth deposit bonus – 100% (up to €300),

Which must be wagered in 50-fold equivalent, otherwise they will be lost. Each bonus must be collected in your personal account no later than 7 days after it is credited. If you fail to do it, the package will be canceled.

In addition, the promo is not available to citizens of some countries.

Royal Vega-bonus-na-deposit

Regular bonuses

They are represented only by the Wheel of Fortune or Bonus Wheel, which you can spin every 4 hours. The prizes comprise the doubling of loyalty points, free spins, interest-free withdrawals, etc.

When the wheel is activated, the corresponding notification appears.

Royal Vega-bonus-wheel

Tournaments

Royal Vegas has a large selection of progressive and fixed jackpot tournaments. In the first case, the main prize is determined by the participants’ bets and reaches over 20 million euros, in the second case, it is more modest (only a few thousand euros) and is awarded to everyone who has completed a single mission.

Club of players/loyalty program

The casino loyalty program is aimed at getting bonuses by reaching levels. To do this, you need to earn bonus currency – Loyalty Points (LP), which are credited for each bet depending on the game type:

  • Slots – €1 = 1 LP.
  • Board games – €1 = 5 LP.
  • Video poker (except for All Aces), Baccarat, Blackjack (except for the classic version) – €1 = 20 LP.
  • Classic Blackjack, All Aces Video poker – €1= 100 LP

In addition, after the first deposit is credited, you receive a welcome gift of the program – 2500 LP.

Royal Vegas Casino has 4 levels:

  • Silver – 0-9,999 LP.
  • Gold – 10,000-24,999 LP.
  • Platinum – 25,000-74,999 LP.
  • Diamond – over 75,000 LP.

Each of them provides certain opportunities: monthly account replenishment, rapid payments, cashback in the form of LP, access to VIP-tournaments, 24/7 personal manager, etc.


Another plus of Loyalty Points is the ability to exchange them for credit funds (that is, funds which you can use to pay at the casino, make bets). 10 euros of credit funds are given for 1,000 LP.

Royal Vega-bonus-loyalty-program

Replenishment and withdrawal of funds

You can replenish your Royal Vegas Casino account using a credit card (VISA, MasterCard, Maestro and their electronic analogues are supported), payment systems (Skrilll, Neteller, EcoPayz, etc.), electronic wallets (WebMoney and similar wallets), as well as via SMS payment and voucher.

A particular list depends on the player’s country of residence.

The funds arrive quickly, but they are subject to a commission fee (it is charged not by the provider, but by payment services, as mentioned by the casino administration in the User Agreement).

Royal Vega-withdrawal-of-funds

The withdrawal procedure also has its own nuances:

  • A commission fee set by the operator (no more than 10%), which can be canceled if the client has a corresponding bonus (we have mentioned this in the “Bonus policy” section of this review).
  • The need for preliminary verification – identity verification, which will confirm that you own the account.
  • Transaction limits: you may withdraw at least 50 euros at a time, and a maximum of 4,000 euros per week.

This is quite enough to eliminate the need to convert money (and the corresponding fee) for the majority of users.

Complaints about withdrawal

There are a lot of negative comments about Royal Vegas Casino on various forums, Internet websites and even on the iTunes website.

Users are unhappy with delays and cancellations of withdrawals, many of which are considered groundless. Many users indicated that they wrote their comments after the casino support service had ignored them for a long time.

License and regulator of the casino

Unlike other projects of CityViews Group, Royal Vegas is registered only in Malta (registration number – C45651). The operator does not have a license from the Canadian authority.

However, the official registration status with the Malta Gaming Authority gives evidence of the company’s right to carry out gambling activities, because the MGA is very scrupulous about legal matters.

Complaints against the casino

In addition to complaints about withdrawal of funds (more precisely, about the impossibility of this withdrawal), comments about Royal Vegas contain criticism of the client support service. Users are unhappy with its slowness, and in some cases, complete disregard.

On top of that, visitors of various forums believe that the casino lacks diversity in the bonus policy and in the product range, as well as loyalty – the x50 wager is more than enough to show its attitude towards clients.

Where to complain against the casino

If you think that the casino has violated your rights, you first need to contact the client support service of Royal Vegas. For this purpose, you can use an online chat and e-mail (the address to submit complaints – support@royalvegas.com).

Your application will be processed by a consultant. And if you are not satisfied with the result, it will be transferred to the head of the department (at this stage, they will assign a number to the application by which it can be tracked).

The answer of the head of the department is final, and only the regulator (in this case, the MGA) or an independent expert organization has the right to appeal it.

However, before sending an application to any of the above-mentioned bodies (by the way, you can find special claim forms on their websites), we recommend that you carefully read the content of the User Agreement. In fact, it may contain conditions that make your claims groundless.

Casino support service

You can communicate with the support service of Royal Vegas Casino only by e-mail and in the online chat. In the first case, it may take several days to get the response. In the second case, you will receive a response maximally within a couple of minutes.

The majority of users are dissatisfied with the quality of work of this service.

In addition to the technical support service, there is a FAQ’s section where you can find answers to simple questions. It contains the most common situations faced by the casino clients.

Royal Vegas-support-faq

User Agreement (Terms and Conditions)

In our opinion, Terms & Conditions is the most important document, which contains not only rules, but also interpretations of controversial situations.

That is why it is so important to read it before you start playing: most of the questions sent to the technical support service are due to the fact that users do not know the terms of the User Agreement.

We are not going to bore you, so we will analyze only some sections, which we believe are the most important.

Confirmation of the age of majority

Only persons of majority age are entitled to use services of the casino (this rule applies to any casino). Therefore, the casino requires each player to present documents proving that he/she has reached the age of 18 years. The request can be sent to you at any time, and in case of refusal/inability to provide, for example, a scanned copy of the passport, the administration can block your account, cancel all bets and return funds to the name used when making a deposit.

Royal Vegas-confirmation-of-the-age-of-majority

Responsibility for personal data

Each user is ultimately responsible for the details (login and password) specified during registration. This means that all actions performed in the account are considered to have been performed by the account owner. And that is why the casino will not compensate for the losses incurred due to the fact that someone has somehow gained access to your account.

Note: if you use obscene/offensive language (for example, in the name, login, etc.), the operator also has the right to freeze your profile.

Royal Vegas-responsibility-for-personal-data

Payment data

The name indicated on the debit/credit card used to withdraw funds must match the name you entered when registering. Otherwise, you will not be able to withdraw funds.

Royal Vegas-payment-data

All details are entered by the user only once. Further changes can only be made by sending an official application to the technical support service, which may request confirmation of your identity.

Royal Vegas-payment-data

Denial of registration

At any time and without giving any reason, the provider has the right to refuse to register you as a player or deny your right to use the service (this is not about blocking funds, but about access to games).

Royal Vegas-denial-of-registration

Inactive account

According to the MGA policy, any account whose owner has not been active for 12 months is frozen (after sending a warning letter to the user).

The funds that remain on the account are subject to a fee of €5. It ceases to be deducted in one of 3 cases:

  • The credit balance is reduced to zero.
  • The account owner has activated the account.
  • 30 months have passed since the last activity. In this case, the funds are transferred to the MGA.

Note: these provisions apply only to the player’s personal funds. All bonus funds and winnings are lost 6 months after their crediting.

Royal Vegas-dormant-account

Prevention of money laundering (player verification)

In order to prevent fraud (namely, currency laundering), the casino verifies players who must provide the following documents upon request:

  • Most recent bank statement for the bank account from which the deposit has been made.
  • A copy of an identity document (passport, driver’s license, ID-card).
  • A copy of a utility bill no older than 3 months.

Royal Vegas-player-verification

Responsibility for server and payment system errors

The provider and its partners are not responsible for any losses incurred as a result of software failures.

And after crediting funds to the accounts of payment companies (such as Skrill), the operator disclaims responsibility for transfering funds. That is, if the money has not arrived, you will deal with third-party organizations.

Royal Vegas-system-errors

Using bonuses

This is a very unpleasant condition related to bonuses.

If you have already requested a bonus (for example, a start package) at one of the casinos of the group of companies, you can get it at Royal Vegas only after fulfilling a number of conditions at the other casino and completing a 100x wagering requirement.

Royal Vegas-using-bonuses

Withdrawal conditions

All withdrawals at Royal Vegas are made only to the details used to deposit funds and only with the same method used for depositing.

Upon a withdrawal of €2,330 or more, the casino must verify the player’s identity.

Royal Vegas-withdrawal-conditions

Royal Vegas: scam, fraud or fair casino?

Royal Vegas is another copy of Digimedia Ltd. casinos, hidden behind a mask of propriety, which was simply registered under a different name. However, such things as legal address, design and functionality reveal the service provider.

Comments on the Web are not satisfying, and the documents contain strict limitations (especially in terms of bonus policy).

The functionality is really good, but the choice of games is far from perfect.

Royal Vegas is not a scam (just like other casinos of this group of companies), but we think that this service does not meet the requirements of modern users.

Conclusion

The casino did not put its best foot forward: it creates a number of inconveniences and limits its clients, not allowing them to relax and dive into the gambling atmosphere, to enjoy the game.

Is it possible to win at Royal Vegas? Yes, it is. But is it possible to withdraw the winnings? The question remains open.

We will give the casino 6 points – only for its efforts to maintain the quality and smoothness of the functionality.

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