Royal Panda Review
100% (up to 100€)
|Headquarters||Royal Panda Limited, Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta|
|Support Number||+356 2778 0418 (Malta)|
|Support Types||Phone, e-mail, online chat, FAQ|
|Languages||English, German, Swedish, Spanish, Portuguese, Chinese, Finnish, Norwegian, Japanese|
|Trading Platform||Royal Panda Limited|
|No deposit bonus||No|
|Minimum 1st Deposit||10€|
|Bonus for 1st deposit||100% (up to 100€) + 10 free spins|
|Bonus for 2nd deposit||50% (up to 150€)|
|Bonus for 3rd deposit||No|
|Main BONUS||100% (up to 100€)|
|Free demo-games||Open Demo|
|Regulation||Malta Gaming Authority (no. MGA/CRP/237/2013), United Kingdom Gambling Association (no. 000-039221-R-319351-011)|
|Software||NetEnt, Microgaming, NextGen Gaming, Thunderkick, ELK Studios, Nyx Interactive, 1X2Gaming, Rabcat, Evolution Gaming|
|Games except slots||Roulette, baccarat, poker, blackjack, scratch, sports betting, live|
|Deposit Methods||VISA/MasterCard, Maestro, Instant Banking, Skrill, Euteller, Trustly Bank Transfer, Neteller, PaySafeCard, MuchBetter, Zimpler, EcoPayz AstroPay, DineroMail, e-PRO, eWire, GiroPay, Interac2Pay, Todito Cash|
|Withdrawal Methods||Visa/MasterCard, Skrill, Neteller, Fast Bank Transfer|
|Time of withdrawal||Instantly - E-wallets, 1-5 business days - bank transfers/cards|
|Limits for withdrawal||Min 10€, max 50000€/day|
|Account Currency||EUR, CAD, BRL, GBP, INR, JPY, NOK, NZD, SEK, USD|
|US Traders Allowed|
|Prohibited countries||Great Britain, Germany, Sweden, India, Canada, Ireland, Finland, Austria, Monaco, Netherlands, New Zealand, Norway, Switzerland, Malta, Iceland, Brazil, South Africa, Japan, Chile, Isle of Man, Luxembourg, Peru, Aruba, Bonaire , St. Eustatius and Saba, Curaçao, St. Maarten (Dutch part)|
|Security||SSL, Comodo Secure, MasterCard Secure Code, Verified by Visa, GamCare|
Royal Panda Full Review
- 1. Casino platform
- 2. Bonus policy
- 3. Replenishment and withdrawal of funds
- 4. License and regulator of the casino
- 5. Royal Panda – prank, scam or fair casino?
- 6. Conclusion
Royal Panda is another European multiplatform casino. The establishment offers its clients instant payments, a good bonus program and support in English.
But let’s take a closer look: is Royal Panda a scam, a fraudulent resource or a fair project that deserves your attention? Read and you will learn everything.
Royal Panda platform is owned by the eponymous concern Royal Panda Limited, registered in 2014 in Malta. This is the first project of the operator that turned out to be quite successful: the number of casino users already amounts to several hundred thousand people.
The service is optimized for all types of devices and various browsers. Comodo Secure anti-virus system is used to protect the players’ data in the online version, and the security of payments is provided by 128-bit SSL encryption. In addition, Royal Panda applies the MasterCard Secure Code and Verified by Visa as an additional security measure regulating the use of bank cards.
The establishment supports the program aimed at protecting users from ludomania and cooperates with GamCare and Gamble Aware for these purposes. The official resources of the provider, namely the Responsible Gaming section, contain useful tips to prevent the occurrence of gaming addiction: setting betting limits and time limits, detecting the primary symptoms of the disease, etc.
The platform is open to players from most states. The list of unauthorized users includes only 27 directories, and this is a small list for such an establishment.
Online version of the casino
The official website of Royal Panda looks a bit overbearing both in terms of visual design and informational content. The design combines a variety of bright colors (purple, red, blue, brown) on a black background, and white menu fonts, in sharp contrast with all of these elements, make it even more colorful.
The developers managed to fit everything on the main page: the game menu, the promo slider, the game previews, information about the support service work schedule, the description of the Live casino and Sports betting sections, the description of the company…
All of this makes it more difficult to focus and tires.
From a technical point of view, the resource works great. Pages and graphic elements load quickly, there are no links leading to the error page, registration takes very little time.
The game collection is also very inspiring. Royal Panda offers more than 1,600 entertainments, including traditional slots, board games, sports, and scratch-format games. Particular attention should be given to the live-zone, represented mainly by Evolution Gaming products. Almost all products, except for live games, are available in two modes: free (demo) and paid (after registration).
Royal Panda Mobile is adapted to all types of touch screen devices. The application supports Android (at least 6.0) and iOS (at least 6) operating systems.
You can download the mobile in specialized stores by clicking on the link or by scanning a QR code. It takes only a few seconds, as the application weighs a few Mb.
The mobile format is not very different from the online version in terms of the game collection, bonus program, language pack, methods of replenishment/withdrawal and other functionality. This version allows you to use the service offline, without access to the Internet.
In addition, this version has a different age limit: 17+, whereas only persons over the age of 18 (standard requirement) are authorized to play the full version of Royal Panda Casino.
Royal Panda Casino doesn’t have a PC-agent. Presently, this format has actually exhausted itself and is rarely offered by gambling providers.
However, it has its advantages over modern resources. First of all, we are talking about the safety of data entered by users: even in the mobile offline version, you agree that all data on the device can be used by the provider for analytical purposes, whereas the installer doesn’t provide as much access to your personal information.
Secondly, it’s the independence from operator blockings. Even though the casino doesn’t close access to resources, regulatory bodies (such as Roskomnadzor, for example) can block its domain and, accordingly, require Google Play and App Store to prohibit downloading the mobile version in a certain territory. Furthermore, it is also not always possible to log in to the site. Besides, you can easily download an online agent once through a VPN and use it without any restrictions.
And although there’s no denying that the PC agent “attaches” the user to one device and one physical location, we think it is too early to dismiss it.
Live zone of Royal Panda Casino comprises 25 gaming titles: Roulette (including an interactive version), Blackjack, Baccarat, Poker (3Cards, Hold’em), football.
The casino dealers conduct the game in a professional manner. The majority of them are women, which, of course, speaks of the predominance of the male audience on the website.
The betting limits are different, starting at 5 euro (Blackjack). There are individual tables for members of the VIP-program (we will tell about it later).
You can use User Settings to set the desired screen resolution (for example, if the game “stutters”, you can make it smaller so that the graphics quality does not affect the speed of its loading). You can ask a question in the online chat, which is available in every game. Almost everyone speaks English.
Presented game developers
Royal Panda Casino offers games from 9 developers: NetEnt, Microgaming, NextGen Gaming, Thunderkick, ELK Studios, Nyx Interactive, 1X2Gaming, Rabcat, Evolution Gaming. These are well-known names in the iGambling environment that have been recognized by players and experts in the area.
The fact that the provider has agreements with these software developers speaks of its fair practices.
It takes one step to register at Royal Panda Casino, however, you need to complete a large number of fields: full name, e-mail (a letter containing a link to confirm the specified data will be sent there), a login and password, an address with a zip code (the provider will verify whether the specified postal code matches your IP location) and a mobile number (you will also have to confirm it later).
Technically, all limitations of the website are easily “removed” by logging in via VPN. And if you do not live in one of the countries that are unauthorized, you’ll have no problems with registering at the casino.
The casino personal account contains the following sections:
- My Account – summary information about the account and profile with the forms for uploading supporting documents and other links (replenishment/withdrawal buttons, shift to the store, etc.).
- Edit Profile – editing your profile.
- Change Password – password reset.
- Deposit – deposit methods and payment history
- Withdrawal – payment services and successful/pending operations.
- My bonuses – connected bonuses.
- Loyal Panda Shop – store of goods and bonuses purchased for loyalty points (we will tell you about them).
- Refer-a-friend – referral links for inviting friends (unique, so you can calculate how many people opened you link to register at the casino; you’ll receive rewards when a person clicks on your referral link to register)
- Payment History – payment history with a time filter.
- Play History – game statistics with a time filter.
You can switch from the profile to the game lobby and back by clicking on the My Account button and the logotype, respectively.
The casino offers an extensive bonus program. You won’t find any old-fashioned types of promotions (such as a promotional code) at Royal Panda, however there are a large number of promotions aimed at stimulating the game activity of users.
No deposit bonus
No deposit bonus is not included in the Royal Panda Promo collection. Like the majority of providers, the operator chose depositary promos over this type of bonus program. This is primarily due to the frequent fraud attempts, when users registered an account, received funds to the account and tried to withdraw them without wagering.
This promo category includes only the first deposit bonus. This is a standard 100% cashback (which cannot exceed 100 euros) to the account, as well as 10 free spins. To receive a start package, you need to deposit at least 10 euros to your account, and if you don’t want to lose your Royal Panda bonus, you need to wager it in a 35-fold equivalent. You have 90 calendar days for this.
Every Friday, Royal Panda Casino gives a Bamboo bonus to all players who have made a minimum deposit in the previous four days. This is a 50% cashback (up to €150). You need to play it with a wager of x35.
In addition, on the 21st of each month there is Lucky 21: 210 euros “arrive” at the account of three random players who won at least once in Blackjack Live on this day
The tournament collection is represented by several events with the progressive jackpot of up to 33 million euros. There are also separate tournaments for members of the VIP program: here the total is almost 2 times more.
The operator doesn’t organize promotions together with third parties, so it is understandable that the winnings don’t go off-scale, but it is much easier to track the game activity and the honesty of the contestants, since it knows all the logins.
Club of players/loyalty program
The loyalty program of the establishment offers traditional bonus points (Loyal Points, LP). They are given for successful bets. The rate depends on the type of game: in slots, scratch, sports betting 1 LP = €10, in Roulette 1 LP = €25, and in board games, Video Poker and live games 1 bonus point can be exchanged for €50.
By earning points, the user gets the status:
- Silver – 15000 LP,
- Gold – 45000 LP,
- Diamond – 120000 LP,
and can also buy products at the Royal Panda Shop. Additional benefits in the program also depend on the level (more PL, personalized technical support, faster payment procedure, etc.).
If the user does not participate in the program for 12 months or more, all of his/her points are lost.
Replenishment and withdrawal of funds
The operator enables the user to use a large list of services to replenish his/her account: VISA/MasterCard, Maestro, Instant Banking, Skrill, etc. The currency is selected at the stage of using the service, so you can change the type of currency unit in subsequent transactions.
The minimum deposit amount is €10. In this case, the operator doesn’t charge any fee, but it may be charged by payment systems, plus conversion interests can be deducted (if your account does not support the c.u. used by you in the game account).
As for withdrawal, there are only 5 ways available: Visa/MasterCard bank cards, Skrill/Neteller payment systems, and Fast Bank Transfer online banking. In most cases, the transaction is instantaneous; the only exceptions are banks that require from 1 to 5 business days.
Of course, the above terms do not include the period for consideration of a withdrawal request by the administration of the resource.
You may withdraw no more than 500,000 euros within 24 hours.
Complaints about withdrawal
The majority of comments about Royal Panda Casino are positive. However, we have found several statements where users complain about changes in the rules of the User Agreement after they make a deposit and wager bets. In other words, when refusing to pay winnings, the casino refers to rules that have not yet been in effect at the time of the game.
Apart from this, we haven’t detected any serious complaints against the operator.
License and regulator of the casino
The operator has received a license in two jurisdictions: the United Kingdom Gambling Association (license number – 000-039221-R-319351-011) and the Malta Gaming Authority (registration number – MGA / CRP / 237/2013).
All (or almost all) serious European providers choose these jurisdictions due to their good reputation and responsible attitude towards legal issues.
Complaints against the casino
In addition to dissatisfaction with the payment confirmation procedure, negative comments about Royal Panda Casino include information about problems with games, as a result of which it is almost impossible to wager the starting bonus. For all we know, several users have faced a similar problem.
In addition, clients are disappointed with a large fee requested by the operator for withdrawal of funds (it is 10%). Of course, this condition is specified in the Terms and Conditions (User Agreement), but it does not calm anyone down.
According to users, client support service is also far from perfect. The inability to provide qualified assistance, unreasonable cancellation of bets, and loss of customer information are just some of the reasons for discontent of casino players.
Where to complain against the casino
- By telephone: +356 2778 0418 (Malta, paid for residents of all other countries),
- In the “live” chat,
- By email: email@example.com.
The latter option is preferable if your issue is related to payments/transactions.
The consideration may take from several days to several weeks and is final in this instance. If you are not satisfied with the solution, you will have to contact supervisory authorities: the Malta Gaming Authority (MGA), eCOGRA (for gamblers from the UK), ADR or the European Commission ODR.
The procedure for handling complaints and disputes is available on the official resources of these organizations, as well as on the website of Royal Panda.
All countries, except for the UK
Malta Gaming Authority (MGA)
Telephone number: +356 2546 9191
eCommerce Online Gaming Regulation and Assurance (eCOGRA)
Telephone number: +44 20 7887 1480
In addition, British players can use the European Commission’s ODR platform.
Casino support service
The support service of Royal Panda Casino works from 9:00 am to 00:30 am by CET. You can contact it, as we’ve already described above, by phone, email or in the online chat. In the latter case, taking into account the schedule, you will read the answer in your personal account.
Managers respond quite quickly to your request, but the quality of their work is not always as professional as you expect. According to users (we’ve told about this in the “Complaints against the casino” section of this review), the support service may refer to the rules that were not yet valid at the time of the game or endlessly request various documents, postponing payments. In addition, again, according to visitors of specialized portals and forums, the answers of representatives of Royal Casino are sometimes incompetent.
The User Agreement (Terms and Conditions) is a particularly important document that you definitely need to read if you don’t want to get into a foolish situation or even lose your winnings. Here are some examples.
Exemption from liability
The provider disclaims all liability (including all liability of its partners) for possible risks, costs and losses caused by the game process. In other words, nobody owes you anything. This condition “kills” the majority of complaints addressed to the casino.
Of course, in this case there are a number of limitations. The user is liable for violation of the rules of the establishment and the laws of the country where the game is played, as well as for deliberate or accidental provision of access to the account to a third party. However, it is almost impossible to prove that none of these events has happened (especially in the latter case).
Royal Panda is also not liable for indirect or direct damages arising from the use of casino services. The point is that this also applies to cases when the administration was aware of the possibility of such damage (for example, the user notified the support service of a hacking).
Confirmation of information
The most important step for using the services of any establishment is the profile verification. Or, to put it simply, the confirmation of the specified information.
This measure is important for the user in the first place to ensure that he/she will be the one to get his/her winnings. However, unscrupulous establishments use it for a “reasonable” refusal to provide winnings.
You need to confirm: actual residence address (for this, the user sends a copy of household bills), e-mail (by clicking on the link in the letter from the administration), personal phone number (casino representatives call the player or send SMS with a verification code).
If you entered incorrect data by mistake, the responsibility rests with you. And if you don’t provide any notification, the provider may consider that you have intentionally provided the wrong information for the purposes of fraud, and block the account.
Account Verification Procedure
Royal Panda will conduct verification procedures to verify the player’s identity in all aggregate payments of €2,330 or more.
Royal Panda starts the verification procedure when a player sends withdrawal request for more than 2,000 euros (which, in general, doesn’t mean that the operator won’t request documents from you at any other time).
This paragraph must be read by those users who open multiple accounts in various establishments and forget about them.
An account that has not been used for 12 months is considered to be inactive, and, starting from the 13th month, is subject to an account maintenance fee of 5 euros. The operator returns all the fees when the user re-activates the account. If the user fails to do this within 30 months after the termination of the game activity, the balance of the account is transferred to the MGA.
Royal Panda – prank, scam or fair casino?
Royal Panda Casino shows a high level almost in everything: convenient functionality, support of most European languages and currencies, a larger list of payment services, a good bonus program.
However, users are not happy with the attitude of the operator towards them. And indeed: the Terms and Conditions document is drafted in such a way as to relieve the company of any possible liability for the loss of the player. And despite registration in credible jurisdictions, it will be difficult to achieve justice, if your rights are violated.
Royal Panda Casino is not a scam, but we cannot call it a respectable establishment either.
The operator attracts players with the colorfulness of the website, good promos and great jackpots. However, this often hides a casual attitude to user’s rights.
Is it possible to win at Royal Panda Casino? It remains to be seen. Do you want to risk? If so, we recommend that you thoroughly study the rules and prepare a certain amount that you are ready to lose.Play now!