Ruby Fortune Review

Ruby Fortune
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Overview

Ruby Fortune has been on the market for 15 years now. For this time, the casino has come a long way in expanding the functionality (now not only Europeans can easily use the service, but also residents of Russia, the CIS, America, and Far Eastern countries). However, the casino’s reputation has been a bit damaged.

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Details

Casino Ruby Fortune
Website URL https://www.rubyfortune.com/
Founded 2003
Headquarters Bayton Ltd and Baytree Ltd в составе CityViews Group, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta Xbiex XBX101
Support Number 1-800-76-9359 (Australia), 1-800-768-1965 (Canada), +44-800-328-7749 (rest of the world, for a fee)
Support Types E-mail, phone, FAQ, online chat, feedback form
Languages English (American, British, canadian, new Zealand), Swedish, French, German, Greek, Norwegian, Spanish, Portuguese, Spanish, Finnish, Russian, etc.
Trading Platform Bayton Ltd and Baytree Ltd
No deposit bonus -
Minimum 1st Deposit 20€
Bonus for 1st deposit 100% (up to 250€)
Bonus for 2nd deposit 100% (up to 250€)
Bonus for 3rd deposit 100% (up to 250€)
Main BONUS 100% (up to 250€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Bayton Ltd – Malta Gaming Authority (no. C41970), Baytree Ltd – Kahnawake Gaming Commission (no. 00812)
Software Microgaming, Evolution Gaming, Red Tiger, Stormcraft Studios, JFTW, Switch Studios, Triple Edge
Games count 450+
Games except slots Roulette, blackjack, poker, baccarat, sports, keno, bingo, live
Deposit Methods VISA/MasterCard, Maestro, QIWI, EcoPayz, Skrill, Neteller, Neosurf, WebMoney, Trustly, Zimpler, Entercash, PaySafeCard, EntroPay, SMS Voucher
Withdrawal Methods VISA/MasterCard, Maestro, QIWI, EcoPayz, Skrill, Neteller, Neosurf, WebMoney
Time of withdrawal 2-6 business days – credit card, 1 day to E-wallets
Limits for withdrawal Min 50€, max 4000€/week
Account Currency RUB, USD, EUR, CAD, GBP, NOK, CHF, SEK, NZD, PLN, MXN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Andorra, Australia, Austria, Belgium, Czech Republic, Denmark, France and remote areas, lower-Saxony (Germany), Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovakia , South Africa, Spain, USA and surrounding territories, Taiwan, Turkey, Hungary, UK
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, BeGambleAware
Overall Score 7/10

Ruby Fortune Full Review

Ruby Fortune has been on the market for 15 years now. For this time, the casino has come a long way in expanding the functionality (now not only Europeans can easily use the service, but also residents of Russia, the CIS, America, and Far Eastern countries). However, the casino’s reputation has been a bit damaged.

What attitude should we have towards this project? Is Ruby Fortune a scam or a casino that simply requires improvement, modernization or change in its policy towards users? We will carefully examine all the strengths and weaknesses of the casino and draw our own conclusions about its integrity.

Ruby Fortune-main

Casino platform

Ruby Fortune is a joint project of Bayton Ltd and Baytree Ltd, which form part of CityViews Group. The platform was launched in 2003 and, thanks to good marketing support, rapidly spread throughout Europe and then around the world.

The main feature of Ruby Fortune is maximally elaborated graphics: many slots and card products are presented in HD-format, which undoubtedly allows you to fully immerse yourself into the game.

The platform is cross-browser, multilingual and is available for all types of devices: computers, mobile, tablets. There are also downloadable offline versions (also suitable for smartphones and PCs).

The language package is very big, which creates convenience for players of almost any state.

Note: before authorization, only 13 languages are available for translation, while during registration you can choose from over 20 options.

The website security is ensured by the anti-virus system, and all payments (as in the majority of casinos) are made via a SSL certificate. In addition, CityViews Group cooperates with human rights organizations defending the interests of players.

Online version of the casino

The official website of Ruby Fortune looks stylish and eye-catching: it has the corresponding identity designed in ruby and gray colors.

The game collection includes 450+ items from a small circle of developers. There are such entertainments as traditional slots, live products, and card games (Blackjack, Poker, Baccarat), Keno, Bingo, as well as sporting events.

There is a traditional breakdown by sections: For You (favorites), Jackpots, Slots, Video Poker, Roulette, Blackjack, All Games, Vegas (this section is not very clear to us, because its content is identical to the Slots section).

Ruby Fortune-online-version-games

There are also so-called “cold” and “hot” games: this is a popularity filter. You can add any entertainment you like to favorites. In addition, if you tried at least one slot, you will immediately see recommendations of the casino (you can turn them off if you wish).

You can play Ruby Fortune in two formats: free of charge, in demo mode (it becomes available after registration) and for money (you need to deposit at least 20 euros to your account).

In general, the functionality is convenient, but there are some shortcomings related to the display of information after authorization. In particular, it is almost impossible to see legal information and license data, since the footer simply disappears once you log in to the account. And it is more likely the matter of layout.

Mobile version

Ruby Fortune has a very convenient and popular mobile application. It is adapted to Android and iOS OS and can be downloaded from official stores: Google Play and iTunes.

However, its requirements are quite high: you must have at least a tenth version of the Apple device or at least Android 8.0.

Apart from that, everything is quite convenient: you can log in using your login and password, the game collection and bonuses are no different from the browser version, the same language pack and a set of payment services are connected.

Ruby Fortune-mobile-app

Downloadable version

Unlike the majority of analog services, the operator has developed an offline PC version. It can be downloaded in the corresponding section of the official website.

The software occupies quite a lot of space, which may indicate the presence of well-thought-out graphics. Other benefits comprise:

  • Data security (you enter them not in an open network, which is no absolutely secure despite the protection of special certificates).
  • A chance to play offline (regardless of the Internet speed)
  • Stable access, regardless of the provider’s blocking by such authorities as Roskomnadzor.

However, the PC-agent becomes less popular due to the need to be attached to a specific device (and to the location) and is replaced by mobile formats.

Live casino

Here, Ruby Fortune does not offer much (again – traditionally): 12 events from Evolution Gaming. The collection includes Roulette, Poker, Blackjack, Baccarat, and Football.

No demo mode is available: you need to make a deposit to play.

The majority of croupiers are women, so it is clear that a priority is placed on men. The employees are qualified and quickly solve any issues that may arise.

Periodically, there are some loading problems, which makes users unhappy (we will tell about this in the section “Complaints against the casino” of our review). Apart from this, the service is quite convenient: all the necessary functionality (settings for lighting, design, graphics quality, and sound options) and various betting limits are available; you can pose a question to a croupier or chat with other players in an online chat.

There are no separate tables for VIP players.

Ruby Fortune-live-casino

Presented game developers

Most of the slots at Ruby Fortune Casino are developed by Microgaming Studio. All the live games, as mentioned above, are developed by Evolution Gaming. These are large software developers whose names are known even to people who are not familiar with the iGambling environment.

The operator also collaborates with Red Tiger, Stormcraft Studios, JFTW, Switch Studios, Triple Edge and other companies.

However, the choice at the casino is not large enough to compete with such giants as, for example, Betsafe, 888Casino or Mr Green.

The group of companies needs to expand its product line if it wants to maintain its position in the market. So far, many products offered by the casino are hopelessly old-fashioned.

Personal account

Registration with Ruby Fortune Casino comprises 3 stages:

  • Select a login/password and specify an existing e-mail address where a confirmation email will be sent.
  • Specify your contact information (full name, address with a postal code, contact telephone number, gender).
  • Select the currency, language (attached to the account, then they can be changed only with the help of the administration of the resource) and confirm that you have reached the age of majority.

Ruby Fortune-register

Upon successful completion of these steps, you will get access to your personal account. It contains a minimum of information. In fact, this is just a replenishment/withdrawal service that allows you to upload documents for verification and shows general statistics. In addition, when you are in the account, you do not see most of the legal information.

In return, you have access to the bonus offers calendar, the Wheel of Fortune and the list of messages. However, all of this does not compensate for the limitations related to the familiarization with the content.

Ruby Fortune-register-profile

Bonus policy

The casino offers a pretty good bonus program. Of course, Ruby Fortune does not have promotional codes, free spins, lotteries or other promos that do not depend on the player’s activity, but there is a large selection of tournaments and a good start package.

Let’s consider each type of special offers separately.

Non deposit bonus

Ruby Fortune also does not offer non deposit bonuses. This is due to the attempts of fraud by the online casino users that have become more frequent in the past five years. Clients did not wager their bets and did not make a deposit, but tried to withdraw bonus funds, which was actually a fraud.

Other casinos have faced similar situations. All of this has led to the fact that currently there are few operators that are willing to provide non deposit bonus offers.

Deposit bonus

On the other hand, a start package offered by Ruby Fortune is very good. These are bonuses for the first 3 deposits:

  • First deposit bonus: 100% (up to €250).
  • Second deposit bonus: 100% (up to €250).
  • Third deposit bonus: 100% (up to €250).

The only unpleasant thing is a severe wager as you need to wager the bets in 50-fold equivalent. And the players are very dissatisfied with this (you can read their comments in the “Complaints against the casino” section of this review).

Ruby Fortune-bonus-deposit

Regular bonuses

They comprise the Ruby Fortune Wheel of Fortune (Bonus Wheel). A player gets one free spin every day and can win valuable prizes: doubling bonus points (we will talk about them just below), 0% commission fee for 1 withdrawal, free spins, etc.

Tournaments

The casino regularly hosts progressive jackpot tournaments. The record for 2019 is €16,856,000.

Anyone who has made a deposit of 20 euros can participate. If you want to be included in the tournament bracket, you must bet on a specific slot (depending on the promo). The number of winnings determines the position in the ranking.


The first 30 players receive valuable prizes, and the leader gets the prize fund, which is accumulated from the players’ bets.

Club of players/loyalty program

By betting, the user also accumulates Club Points or CP (1CP = €10 bet), and thus reaches a certain level in the bonus program:

  • Blue – 0-2,4 BP.
  • Silver – 2,5-4,9 BP.
  • Gold – 5-9,8 BP.
  • Platinum – 10-199,9 BP.
  • Diamond – 200-499,9 BP.
  • Prive – from 500 BP.

Each level opens its possibilities: monthly bonuses, access to VIP-events, 24/7 personal manager, support service communication line, participation in VIP-conferences and meetings, etc.

Ruby Fortune-bonus-loyalty

Club points can later be exchanged for game currency at the rate of 1000 CP = €10.

Replenishment and withdrawal of funds

Ruby Fortune Casino provides a large number of services to replenish your account:

  • Bank cards – VISA, MasterCard, Maestro.
  • Online wallets – QIWI, WebMoney, etc.
  • Payment systems – EcoPayz, Skrill, Neteller, Trustly, Zimpler, Entercash, etc.
  • Electronic cards – PaySafeCard.
  • SMS-payments – for example, SMS Voucher.

The list depends on the country of residence and the selected currency.

The minimum deposit is 20 euros (and the corresponding amount in another currency unit). The funds arrive instantly and, like at all the casinos, a commission fee can be charged for using the services of third parties.

When withdrawing funds, you will also have to pay a commission fee (unless, of course, you have won a bonus in the Wheel of Fortune, zeroing it) – its amount is determined by the amount of winnings and the withdrawal method (it should be noted that the withdrawal and replenishment lists of services are similar).

The casino supports 14 types of currency: American/Canadian/New Zealand dollar, euro, British pound sterling, Swedish/Norwegian krone, Russian ruble, Polish zloty, Indian rupee, Brazilian real, Mexican/Argentine peso and Swiss franc.

Complaints about withdrawal

Comments about Ruby Fortune Casino contain a large number of complaints caused by the long period of processing withdrawal requests. Some users had to wait for approval of the administration for almost 3 months.

However, the players note the integrity of the operator in terms of payments. For what it’s worth, we have not found any information about unjustified refusals to transfer the winnings on the Internet (either among Russian-speaking forums or on foreign websites).

License and regulator of the casino

The casino is registered in two jurisdictions:

  • Malta Gaming Authority – Bayton Ltd has received the license no.
  • Kahnawake Gaming Commission, Canada – Baytree Ltd has registered the casino with the license no. 00812

Malta is known for its attitude towards the compliance with law and is therefore popular in the gaming industry. By contrast, Kahnawake, is not very popular with casino owners, despite the fact that it is one of the first regulators. However, the presence of licenses of these authorities shows the integrity of casino owners.

Complaints against the casino

The casino bonus policy is criticized in the comments about Ruby Fortune. Players do not like the strict wager conditions (while the maximum single bet on slots with the use of bonus funds does not exceed 5 euros, it is quite difficult to wager even the minimum deposit, bringing the score up to 1,000 euros).

Where to complain against the casino

The User Agreement (Terms & Conditions) of the casino outlines the procedure for filing complaints against the establishment.

First of all, a client who is dissatisfied with the work of the service or its employees should contact the client support service by e-mail or in the online chat. The first method is preferable, as the user can save the correspondence history.

Your complaint, according to the rules established by the regulators, must be reviewed within 3 weeks. If the decision does not satisfy you or the deadlines are not respected, you have the right to contact the casino’s licensors: Kahnawake or Malta Gaming Commission (the websites of both organizations have sections with application forms). Their decisions will be final.

Note: before writing an application, carefully review the User Agreement of Ruby Fortune (it may contain paragraphs that make your claims groundless).

Casino support service

You can contact the Ruby Fortune support service directly by email at support@rubyfortunecasino.com or by calling one of the following telephone numbers:

  • 1-800-76-9359 (Australia)
  • 1-800-768-1965 (Canada)
  • +44-800-328-7749 (other countries, for a fee)

In addition, an online chat is available round the clock for operative communication. And all the principal points are described in the detailed FAQ section.

Clients of the casino note the friendliness of technical support representatives, their desire to solve the problem, without resorting to official regulation.

User Agreement

Terms and Conditions is the User Agreement that states all the key points of legal relations between the administration of the casino and its clients. That is why you should read this document if you are interested in your winnings, and not just in emotions from the gaming experience.

In this review, we will consider a few paragraphs that we believe are important.

Inactive account

The standard condition of all the casinos regulated by the MGA lies in that any game account that is not active (“active” means logging in to the account, making deposits, bets, sending winning requests, etc.) is considered inactive.

The casino administration imposes a monthly maintenance fee of €5 on such accounts. The fee is charged until the balance is reduced to zero or upon expiration of 30 months since the last activity. In the latter case, the provider, at its discretion, transfers the balance according to the player’s account or regulator.

Ruby Fortun-inactive-account

Withdrawal

In case of detection (or suspicion) of fraud committed by the player, the operator has the right to block the account and withdraw the funds available on it.

However, such penalties are canceled when the account holder provides one of the following documents:

  • Most recent bank statement, which was specified when making a deposit.
  • A copy of the identity document issued by the Government (passport, driver’s license, etc.).
  • A copy of the utility bill no older than 3 months, clearly reflecting your registered address and full name.

Ruby Fortun-withdrawal

Betting limitations

The administration of Ruby Fortune has the right to limit the amount of any player’s bet without giving any reason. In this case, the surplus amount credited to the game will be returned to the profile owner.

Note: a bet is deemed to have been received not when it is debited from your player account, but when the casino shows confirmation in the game lobby. Your confirmation (including screenshots and comments) has no force.

Ruby Fortun-betting-limitations

System failures

In case of game failures, all the bets will also be void. Moreover, the administration declares that it is not responsible for any of your losses incurred in this case, but will try to restore the game balance, disrupted as a result of such errors.

Ruby Fortun-sistem-errors

Identity verification

In addition to the basic list of supporting documents described above (identity document, bank card statement and copies of utility bills), the operator can verify your credit quality by sending a request to the appropriate authorities.

Any information found in the process can be transferred to law enforcement officers if fraud is detected.

Any withdrawals are made only to the name specified when registering, and using the same method that was used to make a deposit.

Note: the mandatory verification of the user’s identity is carried out upon withdrawal of 2,330 euros or more (this is the condition of the regulator).

Ruby Fortun-verify

Data updates and winnings

You can change your payment information only by contacting the client support service.

And when you send a withdrawal request for an amount that exceeds the player’s limit by 5 times or more, the maximum withdrawal amount will be 4,000 euros per transaction. Exception: winnings in progressive jackpot tournaments.

Ruby Fortun-data-updates-and-winnings

Ruby Fortune: scam, prank or fair casino?

Ruby Fortune Casino has shown its best side in almost everything: wide functionality, responsible attitude towards players, loyal User Agreement (all of its strict requirements were introduced not by the operator, but by the supervisory authorities), high-quality graphics and the presence of many formats.

But the bonus program is upsetting, as it requires a lot of courage and perseverance from the player. In addition, technical flaws mar the impression.

However, we can confidently say: Ruby Fortune is not a scam. We believe that the casino operator only needs to take into account modern demands, and the service will rise significantly in the eyes of users.

Conclusion

Ruby Fortune lives up to its name and may be considered a decent casino. All that is left to do is to correct a number of shortcomings.

Is it worth playing and is it possible to win at Fortune Casino? Everyone has to make their own decision. We can only recommend paying more attention to the rules and documentation in order not to risk your winnings.

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