Sloty Online Review
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|Headquarters||Genesis Global Limited, Level 6A, Tagliaferro Business Centre, Gaeity Lane (Triq II-Kbira) c/w High street, Silema, SLM 1549, Malta|
|Support Number||00356 2778-1453 (international, free for all countries)|
|Support Types||Phone, online chat, FAQ, e-mail|
|Languages||English (3 options: Canadian, American, British), Swedish, German, Finnish, Norwegian, French (Canadian version)|
|Trading Platform||Sloty Online Casino|
|No deposit bonus||No|
|Minimum 1st Deposit||10$|
|Bonus for 1st deposit||100% (up to $300) + 300 free spins|
|Bonus for 2nd deposit||50% (up to $400). Promo code: WSLOTY2|
|Bonus for 3rd deposit||25% (up to $400). Promo code: WSLOTY3|
|Main BONUS||Up to 100%|
|Free demo-games||Open Demo|
|Regulation||Malta no. MGA/B2C/314/2015, UK Gambling Commission no.000-045235-R-324169-007|
|Software||NetEnd, NYX Gaming Group, Evolution Gaming, Microgaming, Play’n’GO, Quickspin, Yggdrasil|
|Games except slots||Blackjack, roulette, video poker, live (there is an interactive roulette), keno, Hi-Lo|
|Deposit Methods||VISA Classic/Electron, MasterCard, Maestro, Neteller, Skrill, PaySafeCard, EntroPay, EcoPayz|
|Withdrawal Methods||VISA Classic / Electron, MasterCard, Neteller, Skrill, EntroPay, EcoPayz, Sofort Banking (bank transfer)|
|Time of withdrawal||1-3 days - bank cards, 3-5 days - bank transfers, instantly - E-wallets|
|Limits for withdrawal||Max - $5000/transaction, 22000€/month|
|Account Currency||GBP, BGN, CAD, CNY, HRK, CZK, DKK, EUR, GEL, KWD, MXN, NZD, NGN, NDK, PEN, PLN, QAR, RON, RUB, SAR, ZAR, SEK, TRY, AED, USD, VEF|
|US Traders Allowed|
|Prohibited countries||USA and its territories, France and its territories, Hungary, Iran, Spain, Denmark, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece|
|Security||SSL encryption, PCI (secure payment methods), eCORGA, GamCare, Gamblers Anonymous, Gambling Therapy, Net NannyTM, Cyber Patrol (protection from minors)|
Sloty Online Full Review
Sloty Casino is another young project that is still gaining momentum. The operator offers a large selection of products, decent payments, and an interesting bonus system. All of this is backed by a sound licensing base and cooperation with reputable organizations that protect the rights of players.
Of course, you’re eager to know whether Sloty Casino is another scam in a new colorful packaging or a trustworthy organization potentially capable of raising the general level of such online companies. Let’s try to understand.
As told above, the casino is quite young – it was started in 2017. It’s run by Genesis Global Limited – a company that launched up to 11 projects in 2015: Casino Cruise, VegasHero, Casino Joy (please don‘t confuse it with JoyCasino), Casino Cruise, Genesis Casino, and others. All of them are built around on the same software. That’s why they’re similar to each other – even outwardly the sites look almost the same, only the colors and fonts are different.
Genesis Global Limited is registered in Malta. Additionally, it’s also regulated by the United Kingdom Gambling Commission. The operator cooperates with organizations that protect players:
- GamCare, Gamblers Anonymous, Gambling Therapy (fighting gambling addiction),
- Net NannyTM, Cyber Patrol (parental control),
- eCORGA (a fair resolution of player disputes).
Sloty Casino has contracts with well-known software developers: NetEnd, NYX Gaming Group, Evolution Gaming, Microgaming, Play’n’GO, Quickspin, Yggdrasil. They’re presented on the site in up to 1000 games.
Of course, the platform needs some improvement. At the moment, it’s fully adapted only to high-resolution browsers. As for the mobile version, it’s only partially worked out (we will tell you more about it below).
The official site of Sloty Casino is styled as an aerial city of entertainment. Accordingly, the color scheme is soft: blue shades and a white logo with backlight. The design is minimalistic and modern: the menu is concise; the game library is divided into categories (“All games”, “Board games”, “Jackpot”, “Classic slots”, “By providers”, “Novelties”, “Popular games”, “Live casino”, “Roulette games”, “Video slots”, “Others”). There’s a search by tags and a traditional search tab. The game collection contains more than 1000 items:
- Slots (traditional and video),
- Card games (blackjack, baccarat, poker),
- Board games (keno, bingo),
- Roulette (including an interactive one),
- Live products.
As told above, the software is represented by well-known developers, so there is no doubt about its quality. However, RTP is not officially published, so only from user reviews, you can find out what the return is and whether it’s possible to win at the Sloty Casino. We will also analyze user reviews in this article.
There is no problem with loading pages, and the layout looks neat in all browsers. The web resource is available in several languages: English, Swedish, German, Norwegian, and French.
The mobile version of the casino isn’t fully worked out yet. In particular, there’s no possibility to use the site in the horizontal orientation: the resource suggests turning the device 90 degrees to the left or to the right to activate the vertical display. The exceptions are the games themselves: they are well seen in the horizontal orientation.
In the mobile version, more than 600 games are available. There’re also live-products (the same is true for the online version for PC). Unfortunately, Genesis Global Limited hasn’t developed a mobile application for installation on smartphones/tablets yet. Therefore, users have to be content with the raw current version.
An installation file of the download version of the casino for PC isn’t available. What’s more, most probably it won’t show up in the future. The matter is that online casinos opened after 2010 are reluctant to invest in offline products because more and more users prefer not to be tied to a certain location, but to play on the go and from anywhere they are.
In this regard, the desktop version of the casino has no future. However, from the point of view of security and independence, such software has a great advantage over the mobile version:
- There’s no binding to the browser, which means that you can be less concerned about the safety of the data.
- You don’t need to be afraid of blocking provider or losing your Internet connection.
- Since the software is installed on your computer, there are more opportunities to upload large files (good graphics weighs quite a lot). The offline version for PC can be made much better than the online one because the weight of pages directly affects the speed of their loading.
Nevertheless, the PC version is inconvenient because it ties the player to his or her workplace. Therefore, we can almost certainly say: there won‘t be a PC version of this casino.
Sloty Casino Live offers up to 80 games: roulette (automatic, European, French, double ball, interactive), baccarat, blackjack, poker (3Cards, hold’em), football. Immersive Roulette deserves special attention. That’s an interactive roulette, which is highly realistic due to shooting from several cameras from different corners of the gaming hall. There are also separate VIP tables for players participating in the loyalty program (we’ll view it in detail in the “Bonus Policy” section).
The betting limits are different: from a few dollars to several hundred. Croupiers are represented mainly by women – another modern trend. However, it doesn’t mean that their appearance prevails over skills. All dealers are qualified specialists. They can correctly answer the questions that have arisen. For this purpose, a live chat has been created where you can get an online consultation or just communicate with other players.
Game makers represented
Sloty Casino gaming software is represented by a narrow array of developers: NetEnd, NYX Gaming Group, Evolution Gaming, Microgaming, Play’n’GO, Quickspin, Yggdrasil. This might indicate both the selectivity of the provider and also its inability to make the required number of deals in such a short period.
The second option is certainly possible, but there are many other casinos, which in the same year established cooperation with several dozen studios from Europe and the Far East.
There is another assumption that has been recently mentioned by experts: a small list of developers, coupled with a rich product line (this means that each studio has provided a wide range of games) points to the dishonesty of the company. However, here we are talking about such giants of the industry as Microgaming and NetEnd. These developers wouldn’t have worked with fraudulent resources.
So we can only assume that the company intentionally chose such a policy. It’s quite possible that in the near future, Genesis Global Limited will establish cooperation with other developers.
Sloty Casino user account
Registration at Sloty Casino is available to users from all countries except the USA, France, Hungary, Spain, Denmark, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia, Greece, and Iran. In comparison with other casinos, this list looks very small.
A big advantage is a possibility to register from Russia (if, of course, you are able to bypass the blocking of this country’s telecommunications and media watchdog, Roskomnadzor) and the CIS countries, except Ukraine.
In order to create an account, you must fill out a form, specifying not only your contact also the region of residence (including your postcode). It’s a modern protection system that does not information but allow citizens of the prohibited countries to bypass the block.
After your successful authentication, a personal menu will open – game statistics, accumulated bonuses and points, game settings and account connection options. It’s easy and convenient to navigate in the profile and switch between the account and the site interface.
Sloty Casino offers bonuses for every taste: deposit, regular, timed to events, tournament and even quest bonuses. Let’s have a closer look at each group.
No deposit bonuses
The only kind of promo that is not available at Sloty Casino is a no deposit bonus. However, such actions are less common in online gambling due to the constant attempts of users to simply withdraw the winnings from the bonus without investing their own funds. Of course, it’s unprofitable for a casino, existing at the expense of game deposits.
The casino provides cashback for the first four deposits (on the condition that the amount deposited exceeds 10 dollars/euro and the transaction was conducted without Skrill or Neteller):
- The first deposit bonus: 100% (up to $300) + 300 free spins (30 x 10 days) on Starburst, Gonzo’s Quest, Red Riding Hood, and Aloha slot machines. There is no Sloty Casino promo code here.
- The second deposit bonus: 50% (up to $400). The promo code: WSLOTY2.
- The third deposit bonus: 25% (up to $400). The promo code: WSLOTY3.
- Bonus on the fourth deposit: 25% (up to $400). The promo code: WSLOTY4.
The bet to wager all four bonuses is x40. You have only 14 days to fulfill this condition; later bonuses will simply burn out.
- The maximum bet for wagering bonus spins on slots/video slots – 5 euros, in other games – 30 euros. Exceeding the limit, you risk losing the winnings (the administration will cancel it, and the deposit will be returned to you).
- Whatever the amount won when using bonus bets or cashback, the payout amount in this promo does not exceed $100.
Every Wednesday, the casino offers so-called “happy hours”: from 16 to 18 GMT, the user can get up to 10 free spins on the Fairytale Legends slot machines: Ride Riding Hood, Aloha! Cluster Pays, and Dazzle Me. To do this, you need to be an active user of the casino and deposit at least $20 to the account.
On Monday, the “The week game” starts. It involves players who have deposited their balance at least twice during the previous week. The prize is 25% on the account (but not more than $100) and also 10 free spins. For this promotion, the casino also allows you to withdraw no more than $100.
There is also a very interesting promotion “Bonuses out of the box.” In this case, you need to open one of the boxes to get an arbitrary gift.
Tournaments appear to be a special part of the casino bonus program. These are seven-day “trips around the islands”, on each of which one or another task needs to be accomplished. As a reward, you will receive a prized currency, free spins as well as additional features.
In addition, you can participate in the traditional progressive jackpot games. The tournament page includes at least 20 events. The prize pool depends on the type of game and reaches $100,000.
The players club/loyalty program
Sloty Casino VIP clients have access to personal bonuses, individual roulette tables, additional free spins, and travels, as well as a personal manager, not to mention an extended list of deposit/withdrawal options. You can become a VIP client of the casino by simply reaching the rating levels. Participate in a large number of events, earn reward points and reach the top.
Deposit and withdrawal of funds
Sloty Casino supports currencies of many countries: the Australian dollar, Canadian dollar, Norwegian krone, Croatian kuna, Georgian lari, Hungarian forint, Russian ruble, Turkish lira, Venezuelan bolivar, South African rand, Romanian leu, Czech koruna, Polish zloty, and others.
You can deposit your account with VISA, MasterCard, Maestro bank cards, as well as several payment system options. The minimum deposit is 10 dollars.
By the way, the list of services for withdrawing money from an account is practically the same (while most online casinos offer an abbreviated list). That’s very convenient, especially if you remember that most casinos require you to use the same details for depositing and payments (this is done for the security of the player).
Using an electronic wallet, you will receive the winnings immediately, as soon as it’s agreed with the administration, but you have to pay a commission (as a rule, it’s a couple of percents). Bank transfers can take 1-5 days, depending on the card/bank, and do not require commissions. One-time you can withdraw no more than 5000 dollars, and the monthly limit is 22,000 euros.
Traditionally, the main reason for user dissatisfaction is the timing of withdrawals. Of course, Sloty Casino isn’t an exception: comments on forums are flooded with stories related to receiving winnings.
In fact, the duration of checks depends on the player’s actions. So, the more suspicions of fraudulent activity, the more thorough the check is. Since there are many customers, congestion occurs from time to time because the support team simply can’t cope with the influx of applications. That’s the reason of this glitch.
In addition, users are outraged by the refusal to pay the winnings with reference to the terms of the user agreement. Here another principle works: players simply don’t read the rules or read them inattentively. Therefore, they violate them.
Most often, the administration meets halfway and decides not to block the account. Instead, it simply returns the deposit. However, the indignation of users doesn’t become weaker. Of course, we don’t conclude that Sloty Casino is 100% honest. However, we can understand the policy of the administration.
Casino license and regulator
The casino is registered with two large regulators:
- Malta no. MGA/B2C/314/2015,
- Great Britain, UK Gambling Association: the license number – 000-045235-R-324169-007.
The casino official website contains all the necessary information to verify the relevance of the documentation: the license number, the link to regulatory authorities and the date of receipt of permits. In this regard, Sloty Casino faithfully fulfilled all the necessary requirements and confirmed the status of an officially operating gambling joint.
Among the negative reviews about Sloty Casino, there are those that point to a meager game collection. Despite a large number of games, the products are actually in many ways similar and do not give players the feeling of novelty. Another frustrating thing is the slowness and sometimes indifference of the support service.
Where should I complain about the casino?
If you are dissatisfied with the operation of the casino or a question arises that requires the intervention of official representatives, we recommend you to carefully study the user Agreement (we will examine some of its points later). Perhaps, it already has an answer to your question – then the complaint will be unfounded.
Situations not addressed in Terms and Conditions are studied by the administration of Sloty Casino. To contact it, you can use the feedback form or write directly to firstname.lastname@example.org (a mailbox specially created for receiving claims).
Subsequent appeals (if the casino management could not resolve your issue) you have the right to send your complaint to the regulatory authorities. In this case, the proceedings will take more time, but it will be more effective.
Casino support service
The casino customer support service is accessible 24/7. You can contact them via the international toll-free number 00356 27781453, in live chat, as well as by email, sending a letter or filling out an application in the form of feedback.
Support mailboxes are allocated to meet specific situations:
- email@example.com – technical issues (crashes in the game, freezes, problems on the site, etc.).
- firstname.lastname@example.org – sending documents for payment and legal issues.
- email@example.com – sending complaints.
To quickly resolve the problem, it is worth giving a brief description of the situation in the subject line of your complaint. In the online chat, a special field is allocated for this (How can we help you today?), so that the message you send could get to the appropriate department.
If you don’t want to communicate with casino experts, you can find the required information in the FAQ section (the Support menu). For your convenience, the search is conducted by tags – their approximate options are given on the page. According to user reviews, the support team doesn’t always respond quickly, so we advise you to be patient.
The terms and conditions – that’s a document, which defines virtually any situation arising between the user and the administration of the casino. Therefore, we strongly recommend you to study it. If you don’t have time for the detailed consideration of each item, you can view our selection, which includes the most important moment, in our opinion.
The operator notifies that when receiving payments of more than $2,300, you will have to confirm your identity. Usually, these are standard documents: a passport, ID-card (a European-style document containing your photo and basic data: your name, place of residence, passport number), driver’s license.
However, an extended list of documentation might be required: for example, a bank account statement or a paid utility bill. If the amount you are planning to withdraw is less than announced, the administration will most likely request a scan of the main document in order to verify that it’s you.
Minor user account ban
Persons under the age of 18 are prohibited from using casino resources. Therefore, in the event that the administration doesn’t find evidence of your majority, your account will be banned and all deposits canceled.
Inactive account ban
This point is worth reading for those who create a lot of accounts and forget to close them. A prolonged lack of activity on the casino website may result in more than just an account freeze. If you haven’t logged in to your account within 12 months, the administration will send you a reminder letter to the email address specified during the registration. From this moment, you have 30 days to log in to the game account. After 13 months, every month $5 will be written off from your account.
An account with a zero balance will be closed.
If the game balance is positive even after 30 months from the moment of the last activity, the remaining money is transferred to the casino regulator (but only after the repeated addressing to the user’s address and in the absence of a reaction on his part).
In addition to the request for the confirmation of identity, the operator has the right to withdraw a commission in the amount of 10% of all player funds (both his deposit and bonuses). The transfer of funds is carried out only to those bank details that were used to deposit the account. This rule is used to prevent fraud.
Responsibility for the loss of winnings
With this clause, the operator disclaims all responsibility for failures, human errors and other factors, as a result of which you lose funds. This means that any complaints you send on this matter will be considered unfounded.
Is Sloty Casino a scam?
Sloty Casino is a project that definitely requires improvements: the lack of a mobile application and a non-adaptive mobile version, a small number of suppliers and technical support that doesn’t meet the interests of the client. On the other hand, the operator has a strong legal base: there are all necessary licenses, the User Agreement (with the exception of certain points) takes into account the user’s rights, and the bonus program is really made for players, not just for show.
It feels like the casino can have a great future if they fix their glitches and mind the interests of their customers. Sloty Casino is not a scam. It’s a project that deserves high ratings of online casinos.
For those who appreciate new and unusual stuff, Sloty Casino won’t become a discovery. It’s because there’s nothing interesting in playing standard slots as well as regular live products for several years. However, novice players will like the service. An interesting presentation, colorful design, tons of bonuses and good software will not leave indifferent. Let’s hope that the provider won’t stop and soon the casino will delight us with something radically new.Play now!