Spin Palace Review

Spin Palace
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Overview

Spin Palace is the most controversial project of CityViews Group. There are many contradictory comments about it on the Web. At first glance, the casino has a nice design, an interesting loyalty program and, despite criticism, a large user audience.

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Details

Casino Spin Palace
Website URL https://www.spinpalace.com/
Founded 2001
Headquarters Baton Ltd (C41970) and the bay tree Ltd (C74699) in the urban group, Villa Seminyak, 8, sir temi Zammit Avenue, TA Xbiex XBX1011
Support Number -
Support Types Online chat, e-mail, FAQ
Languages English, Arabic, Bulgarian, Chinese, Czech, German, Greek, Spanish, Swedish, French, Latvian, Lithuanian, Norwegian, Polish, Russian, Turkish, Portuguese, Italian, Spanish + (after registration) Hungarian, Croatian, Japanese, Korean
Casino Platform Bayton Ltd и Baytree Ltd
No deposit bonus -
Minimum 1st Deposit 5/10/20€ depending on the method
Bonus for 1st deposit 100% (up to 400€)
Bonus for 2nd deposit 100% (up to 300€)
Bonus for 3rd deposit 100% (up to 300€)
Main BONUS 100% (up to 400€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Bayton Ltd – Malta Gaming Authority (no. C41970), Baytree Ltd – Kahnawake Gaming Commission (no. 00812)
Software Microgaming, Evolution Gaming, Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios
Games count 550+
Games except slots Roulette, baccarat, blackjack, poker, keno, bingo, scratch, craps, Sic Bo, sports, live
Deposit Methods Visa/MasterCard and Maestro cards, Bank transfer, debit, trustly system, Skrill, Neteller, ecoPayz companies, Neosurf
Withdrawal Methods Visa/MasterCard and Maestro cards, Bank transfer, debit, trustly system, Skrill, Neteller, ecoPayz companies, Neosurf
Time of withdrawal 1-2 days e-wallets, 3-7 working days - Bank cards and transfers
Limits for withdrawal Min 50€, max 4000€/week
Account Currency USD, EUR, RUB, CAD, GBP, NOK, CHF, SEK, NZD, PLN, MXN, ARS, BRL, INR
US Traders Allowed No
Prohibited countries Andorra, Australia, Austria, Belgium, Czech Republic, Denmark, France and remote areas, lower-Saxony (Germany), Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovakia , South Africa, Spain, USA and surrounding territories, Taiwan, Turkey, Hungary, UK
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, BeGambleAware, GamCare, GamblersAnonymous, BeGambleAware
Overall Score 7/10

Spin Palace Full Review

Spin Palace is the most controversial project of CityViews Group. There are many contradictory comments about it on the Web. At first glance, the casino has a nice design, an interesting loyalty program and, despite criticism, a large user audience.

So what will the casino prove to be? Is Spin Palace a scam, an outright forgery, or a fair service that has suffered from the unfair behavior of competitors? Let’s check via examples.

Spin Palace-main

Casino platform

Spin Palace is one of the elements of the conglomerate managed by Bayton Ltd and Baytree Ltd as part of CityViews Group. Their first projects also include Ruby Fortune, JackpotCity Casino and Gaming Club.

The platform, like all the services managed by the group of companies, is cross-browser and multiplatform (that is, adapted to different device resolutions). There are mobile and browser versions in offline and online formats. Over 20 language versions are available.

The layout quality is good, the page loading speed is also at an adequate level (exception: product pages, however, some of those shortcomings are due to the graphics quality, and if required, it is possible to change it to avoid long waiting time).

In general, it is difficult to fault the service in terms of functionality.

User security is ensured at different levels: the user’s device, used to log in to the website/application of Spin Palace, is protected by the anti-virus system; all the transactions (monetary transactions) are conducted via encrypted channels (SSL protocol). In addition, the operator cooperates with human rights organizations and supports the anti-ludomania campaign conducted by GamCare, GamblersAnonymous and BeGambleAware.

Online version of the casino

Spin Palace resources are designed in blue and yellow colors. Identity corresponds to its name “Spin Palace”: an ornate logotype, colorful graphics in the style of a sumptuous rout, high information richness. At the same time, after a few minutes on the website, it becomes obvious: it is designed by the same template as other projects of Bayton Ltd & Baytree Ltd.

The main and user menu, Terms and Conditions, loyalty program and other special offers, even some of the pictures are completely copied from Gaming Club.

The game library is also similar: it has 550 products, most of which are developed by Microgaming. They are divided into categories: For You (it includes the games added to favorites), Jackpot, Slots, Video Poker, Roulette, Blackjack, All Games, and Vegas. “Live” entertainments can be found in a special collection in a separate section. However, only an authorized user can see the collection: everyone else can only see a text on the page.

You can play at Spin Palace Casino for money, after replenishing an account, or in test (demo) mode.

Spin Palacе-online-version-games

Another difference for the players who have created the account is that, after authorization, all the information in the footer (links to partners, the full website map, licensing documents, user policies, etc.) disappears. It becomes very inconvenient to navigate the website.

Access to the online resource is provided to residents of most regions, with the exception of a little over 20 territories.

Mobile version

The mobile version of Spin Palace is designed for devices running Windows, Android and iOS operating systems. Therefore, it can be downloaded to smartphones and tablets/iPads.

The game collection comprises over 200 titles, the majority of which are slots developed by Microgaming. In addition, there are several types of card games (Baccarat, Poker, Blackjack) and Roulette (American, European, interactive), Keno, Bingo, Sic Bo (dice), Scratch, Craps and HD products.

The age limit, set for downloading an application, is 17+. However, to use the casino services, you must log in to the account, and to do this, you must reach the age of majority, according to the official requirement.

Spin Palacе-mobile-app

Downloadable version

In addition to the online version, the casino has a PC-agent. This is an offline format that allows you to play at Spin Palace Casino without an Internet connection.

The PC agent has other advantages: more elaborated graphics (due to the ability to store all program components in the computer’s system folders, without making the application heavier), personal information security (which is entered on a personal device, and not in the shared network), as well as independence from the provider’s blocking – for example, by Roskomnadzor.

However, this format is hopelessly outdated: gamblers do not want to be attached to one physical point. At the present day, there is a tendency to log in to the game account from various devices from different parts of the world. Therefore, more and more operators choose mobile formats.

Live casino

The live sector of Spin Palace Casino contains the same 12 game products: Baccarat, Roulette, Poker, Blackjack and Football. All the software in this section is developed by Evolution Gaming Studio (this is one of the leading developers of “live” entertainments).

Spin Palacе-live-dealers

The betting limits depend on the game type. There are no VIP tables, despite the presence of a VIP club at the casino.

The lobby is quite convenient: there are resolution and sound settings, as well as an online chat for communication with other players and a dealer. The communication is mostly in English, so client who do not know the language will need a translator (you can use an automatic browser translator).

Presented game developers

The majority of slots available at the casino were developed by Microgaming, and live products were created by Evolution Gaming. These are recognized gaming software developers that are known even by people who are not very familiar with the iGambling environment and enjoy confidence of the experts in this field.

The casino collection also includes products of Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios and other developers.

However, the choice is still small, so it is difficult to talk about the competitiveness of the establishment, especially given the fact that most European casinos are currently expanding their partnership links, seeking new content from Far East studios.

Personal account

Registration with Spin Palace comprises 3 stages:

  • Generate your login and password (here, no requirements are applied, with the possible exception of censorship), indicate your e-mail address for communication.
  • Enter your personal information (full name, age, date of birth).
  • Specify your contact information (address with a postal code, contact telephone number), choose a language and currency (it is attached to the client account and can be changed later only by contacting the technical support service).

Spin Palacе-register

Upon successful completion of these stages, you get access to games, as well as the profile menu: replenishment/withdrawal services, information editing, account status and current status in the loyalty program (we will talk about it later).

Navigation is not very convenient, but the personal account contains everything you need.

You can go to the casino lobby and back by clicking on the user’s logotype and icon, respectively.

Spin Palacе-register-profile

Bonus policy

It is very interesting, but difficult in terms of getting benefits. For one thing, Spin Palace has no promotional codes, free bets and other special offers that do not require gaming activity. In addition, wager conditions are quite severe. And some paragraphs of the bonus policy create additional inconveniences.

But first things first.

Non-deposit bonus

Spin Casino, like the majority of other casinos, does not offer non-deposit bonuses. This is a common policy aimed at reducing the factor of fraud, which is provoked by such promotions.

Deposit bonuses

Deposit bonuses of Spin Palace Casino are represented by a start cashback package for the first three deposits to the total amount of €1,000:

  • First deposit bonus – 100% (up to €400).
  • Second deposit bonus – 100% (up to €300).
  • Third deposit bonus – 100% (up to €300).

Wager for each of them is x50.

You can take the bonus in your account within 7 days after crediting or it will be lost.

This is a strange condition: if a player has received and has not wagered the start package at another casino of the group of companies, he/she must deposit at least x100 of the amount of the bonus received there to be able to get the start package here.

Spin Palacе-bonus-deposit

Regular bonuses

Every 4 hours, a user of Spin Palace can spin the Wheel of Fortune and win valuable prizes: loyalty points doubling, cashback, money to the account, interest-free withdrawal and other gifts.

This kind of promo is present in all the casinos of the group of companies.

Spin Palace-regular-bonuses

Tournaments

The tournament bracket of Spin Palace Casino is diverse. It comprises competitions with other players for the main prize (progressive or fixed jackpot), personal slots missions, as well as a series of tasks.

The collection is updated weekly, and here the casino clients can really satisfy their thirst for excitement: many tournaments open with starting bonuses.

Club of players/loyalty program

The loyalty program of Spin Palace implies the accumulation of loyalty points – Club Points (CP). 1CP = €10 bet.

The more Club Points you have on your account, the higher your status. In total, there are 6 levels:

  • Blue,
  • Silver,
  • Gold,
  • Platinum,
  • Diamond,
  • Prive

Spin Palacе-bonus-loyalty

Their achievement opens additional privileges (and the higher your level, the more privileges you get): monthly replenishment, access to VIP-games, events and meetings, 24/7 personal manager, a special line for communicating with the support service, etc.

Club points are exchanged for game currency, which can later be used for betting (but cannot be withdrawn), at a rate of 1000 CP = €10 of credit funds.

Replenishment and withdrawal of funds

The list of services used for replenishment of the casino game account depends on the country of residence: for example, users from Sweden can use VISA/MasterCard, Maestro, iDebit, Trustly, Skrill, Neteller, EcoPayz and Neosurf cash systems, and clients residing in Russia can also use WebMoney and QIWI.

Spin Palacе-replenishment-and-withdrawal-of-funds

The minimum deposit amount is determined by the selected service: if you use Skrill, EcoPayz and QIWI, the minimum deposit is 10 euros, and no limits are set for PaySafeCard.

Funds arrive instantly. In this case, a fee is charged for the use of third-party systems, and if you choose a non-state currency, there is a conversion fee.

Withdrawal of the winnings is also subject to the commission fee: it is indicated in the User Agreement and amounts to 10%, depending on the situation.

The casino supports all major types of conventional units accepted in the world: the Euro, the British pound sterling, the American/New Zealand/Canadian dollar, the Swedish/Norwegian krone, the Russian ruble, the Polish zloty, the Brazilian real, the Indian rupee, the Mexican/Argentine peso and the Swiss franc.

Complaints about withdrawal

This casino receives the largest number of complaints in comparison with other casinos of this group of companies. And many of them are associated with withdrawal problems. In their comments, Spin Palace clients complain about the unreasonable length of the verification procedure, which is carried out before the payment, and even complete ignoring by the support service of the establishment.

This barrage of criticism is somewhat counterbalanced by the positive comments that can also be found on the Web.

It is not always clear how to tell the strategy of competitors from the strategy of operator representatives. But in any case, it is obvious that the opinion of the casino is controversial.

License and regulator of the casino

Like all others, launched under the supervision of CityViews Group, the casino has licenses in two jurisdictions:

  • Malta Gaming Authority (license no. C41970, issued to Bayton Ltd.).
  • Kahnawake Gaming Commission, Canada (license no. 00812, issued to Baytree Ltd.).

Malta Gaming Authority is a serious body that does not issue gambling licenses to just anyone. In addition, the regulator strictly supervises the licensed operators, and therefore enjoys the confidence of industry experts.

Therefore, we can conclude that the software of Spin Palace is official, not copied/created using the original source technolog.

Complaints against the casino

The bonus policy of Spin Palace is mentioned in the complaints that are not related to money issues. In their comments, online user criticize the strict wager conditions (it’s almost impossible to win a deposit of 100 euros in the fifty-fold amount with bets of no more than 5 euros), the poor choice of promotions (according to users, everything looks pretty nice, but in fact the promotions are similar) and the confusion in the loyalty program (the principle according to which the levels are achieved is somewhat confusing).

The casino support service is not also very popular with the majority of visitors of forums and thematic websites: long waiting for answers, ignoring requests, incompetence – these are just some of the indicated reasons for discontent among users.

Where to complain against the casino

If you face a problem when using Spin Palace Casino services, first of all, you should write to the technical support service, to support@spinpalacecasino.com or to the live chat.

Your application will be reviewed within several weeks, after which, if the answer does not satisfy you, it will be transferred to the head of the department.

If the issue is not resolved at this level, you are entitled to file a formal complaint on the website of any of the regulators: the Malta Gaming Authority or the Kahnawake Gaming Commission (you can find an application form in the respective sections of both organizations). You can also contact such independent organizations as eCOGRA, ADR, IBAS.

Note: make sure to read the User Agreement and other casino policies – perhaps your requirements are inconsistent with the terms of one of these documents. In this case, any claims will be pointless.

Casino support service

The casino administration does not offer many ways to communicate with the client support service: an online chat (on the plus side, it is available round-the-clock) and an e-mail. You will have to communicate in English, so we advise you to use an online translator).

In addition, the website has a FAQ section with a detailed list of all important questions.

Spin Palacе-support-faq

User Agreement (Terms and Conditions)

Terms and Conditions is the key document that determines the legal relationship between the clients of Spin Palace Casino and its management.

Let’s consider several important, in our opinion, document conditions that you should know in order not to lose your winnings and/or not to be blocked.

Personal data security

The user is reponsible for the data entered during registration. If they are incorrect, you are obliged to warn the support service in order to avoid blocking (in the process of profile verification these errors can be deemed to be a deliberate distortion of the facts).

You are also responsible for the security of your username and password. The casino does not compensate for losses incurred in case where a third party gets access to your account.

Spin Palacе-personal-data-security

If the player’s name (nickname) contains obscene combinations, the operator has the right to close his/her account.

Requirements for payment data

The name stamped on your credit card (or specified in the payment system) must match the name used when registering with Spin Palace Casino. Otherwise, your withdrawal request can be rejected.

Spin Palacе-requirements-for-payment-data

Amendement of payment data

Only the support service can make changes to your payment data. To make adjustments you need to send your application via email or in the online chat. Before confirming the adjustments, the casino employee may ask you a number of questions to verify your right to manage the account.

Spin Palacе-amendement-of-payment-data

Inactive account

This is any account whose owner has not taken any active actions (logging to the personal account, betting, making deposits, participation in events and promos, sending withdrawal requests) within 12 months.

After this period, the administration of Spin Palace will send a notification to the e-mail specified during registration. If no response is given, a monthly fee of 5 euros will be deducted from the account.

The fee will be suspended in one of 3 cases:

  • The profile being activated.
  • The account being reduced to zero.
  • Absence of player’s activity for 30 months (another policy will be applied here and all funds will be transferred to the regulator).

Spin Palacе-dormant -account

Note: this section refers to the player’s available funds. All bonuses and winnings that are not used within 6 months from the date of crediting are lost.

Spin Palacе-dormant-account-30-months

Profile verification

In order to secure the website users and as part of the fight against fraud, Spin Palace has introduced a profile verification procedure. This is a request for the provision of documents that confirm the identity of the user who sent a withdrawal request:

  • Most recent bank statement (it must indicate that the deposit was made from the same account).
  • Identity document (passport, driver’s license, ID-card).
  • A copy of a utility bill no older than 3 months, clearly showing the full name and address of the payer.

Spin Palacе-verify-documents

System failures

In the event of a system failure at Spin Palace, all bets made at that moment will be canceled. Moreover, the funds are returned solely at the discretion of the operator, who notes that it is not responsible for any losses caused by software errors.

Spin Palacе-system-failures

Withdrawal conditions

According to paragraph 7.4 of the Agreement, any withdrawal by bank transfer or by check will be paid only to the name used when registering on the website, and if a debit or credit card was used to make a deposit, the name must match the name registered on the card.

Note: according to the requirements of the regulator, the casino is obliged to start the verification procedure for clients whose winnings exceed 2,330 euros.

Spin Palacе-withdrawal-conditions

Spin Palace: scam, fraud or fair casino?

Spin Palace takes all measures to ensure that that the client plays the game as long as possible: many services (online and offline, for PC/smartphones/tablets/iPads), various options, bright and pretentious design.

Unfortunately, however, the provider is not able to offer high-quality software: the choice of products is limited without urge towards optimization (even the settings in the game open in a pop-up window).

In addition, gamblers are unhappy with the behavior of the administration and support service that sometimes have an unfair approach to the withdrawal of funds. Moreover, the User Agreement and the bonus policy contain paragraphs that demonstrate a disrespectful attitude towards the client.

Of course, Spin Palace is not a scam. However, the project requires an update, and the management needs to reconsider its attitude towards the target audience of the casino.

Conclusion

The casino, although it has been on the iGambling market for almost 20 years, still does not enjoy absolute trust. And this is understandable: this establishment is not focused on the interests of the user and does not seek to change for the better.

It is highly unlikely that you can win a lot at Spin Palace, especially if you use the start package, which establishes strict requirements.

We will give the casino 6 points for its nice looking graphics, diverse functionality and offline versions (mobile version and PC agent).

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