Spinia Review

Spinia
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Overview

Spinia is a completely new project that is still gaining momentum. There are practically no comments about this casino, but the resource catches attention with an interesting presentation, a rich bonus program and the availability of the Russian version.

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Details

Casino Spinia
Website URL https://www.spinia.com/
Founded 2018
Headquarters N1 Interactive Ltd, 27, Triq Torri Wejter, Birkirkara, Malta
Support Number -
Support Types Feedback form, online chat, e-mail
Languages Russian, English, Polish, Swedish, Finnish, Norwegian, German
Casino Platform N1 Interactive Ltd
No deposit bonus Free spins
Minimum 1st Deposit 10€
Bonus for 1st deposit From 20€: 100% (up to 250€) + 50 free spins in Legacy of Egypt slot.
Bonus for 2nd deposit From 20€: 50% (up to 250€) + 25 free spins on Book of Dead slot
Bonus for 3rd deposit From 20€: 50% (up to 250€) + 25 free spins in Golden Fish Tank slot
Main BONUS 100% (up to 250€)
RTP -
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C81457)
Software 1 х 2 Gaming, Betsoft Gaming, Ezugi, Mr.Slotty, Pragmatic Play, BGaming, Amatic, EGT, GameArt, NetEnt, Microgaming, IronDog Studio, Belatra, Endorphina, Habanero, Platipus, Spinomenal, Booming Games, Evolution, ISOFT Bet, Play’n’GO, Yggdrasil
Games count 1800+
Games except slots Blackjack, poker, baccarat, roulette, keno, live
Deposit Methods VISA / MasterCard, Maestro, QIWI, Yandex. Money, WebMoney, Neteller, Skrill, PaySafeCard, Trusty, Svyaznoy, Alfa Bank, Euroset, EcoPayz
Withdrawal Methods VISA / MasterCard, Maestro, QIWI, Yandex. Money, WebMoney, Neteller, Skrill, Trusty, EcoPayz, Svyaznoy, Alfa Bank, Euroset, payments via ATM cards
Time of withdrawal 1-3 working days-VISA / MasterCard, instantly - all other ways
Limits for withdrawal Max 4000€/day, 10000€/week, 40000€/month
Account Currency USD, EUR, CAD, NZD, PLN, NOK, RUB, SEK
US Traders Allowed No
Prohibited countries Spain, Italy, UK, France, USA, Turkey, Australia, Belgium, Ireland, Estonia, Latvia, Slovakia, Guadeloupe, Martinique, French Guiana, reunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia, Saint Martin, Anguilla, Czech Republic
Mobile version Yes
Security 128-bit SSL, two-factor user identification (2FA), GamblersAnonymous, Gambling Therapy, GamCare, CyberPatrol, GamBlock, Solid Oak Software, Net Nanny
Overall Score 4/10

Spinia Full Review

Spinia is a completely new project that is still gaining momentum. There are practically no comments about this casino, but the resource catches attention with an interesting presentation, a rich bonus program and the availability of the Russian version.

What will this “dark horse” be? Is Spinia a scam, a fraudulent resource or a serious casino? Let’s take a closer look to draw a conclusion.

Spinia-main

Casino platform

The Spinia platform was launched just in early 2018. The casino is owned by N1 Interactive Ltd, registered in Malta. Over the past few years, the operator has opened 6 other casinos: Euslot, Lady Hammer, LiveCasino, Paradise Casino, Avalon87 and N1 Casino.

This young project is actively developing: the operator has already signed contracts for the use of software with 21 studios, developed several language versions, connected a large number of payment services and added a rich game collection. Unfortunately, there is no mobile or PC versions.

The service has a good security system and player support. The website is protected by an anti-virus system, and all operations are carried out using a 128-bit SSL certificate. In addition, the company cooperates with anti-ludomania (gambling addiction) organizations: Gamblers Anonymous, Gambling Therapy, GamCare. It also uses parental control software: GamBlock, Solid Oak Software, Net Nanny.

At first glance, the project makes a pleasant impression.

Online version of the casino

The official website of Spinia Casino is designed in pleasant white and mint colors with an animated promotion slider and game lobby contrasting against this background.

The game library comprises over 1,800 titles: these are familiar Slots, Blackjack, Poker, Baccarat, Roulette, Keno, as well as live games. There is a demo mode, but you can test it only after registration.

The game menu includes 2 tabs: “Slots” and Live. And the latter also contains all board/card games in addition to live products.

The lobby also has a filter by categories of games and developers, as well as a search box that helps you find the desired product by title.

Spinia-online-version-games

The footer contains legal information, a list of main payment instruments and software developers.

The website is available in 6 languages: Russian, English, Polish, Swedish, Finnish, Norwegian and German.

Mobile version

Spinia Casino has an adaptation for mobile devices, but there is no mobile version, so you can only play in online format.

Unlike the widescreen version, the mobile adaptation has a shorter game menu: Lobby, New, Slots. And it is not always convenient to use it. For example, when choosing a website language, you have to scroll through the options in the list that opens. It is rather difficult to click on the right option, and if you click on the wrong one, the menu is minimized. We tried 4 times to switch to RUS.

As for the personal account, here the size of the buttons or boxes to be checked is so small that you cannot always choose the right one. Apart from that, the profile is well-designed. It is convenient to go from one section to another, there is no long “walla text”, the buttons are clickable.

Interestingly, the service allows you to be both in the browser and in the mobile. Even the User Agreement does not impose any restrictions on such actions. This is a minor disadvantage in terms of protection against fraud, since when playing simultaneously on two devices, you can place different bets in the same game.

Downloadable version

Spinia Casino also does not have a PC-agent. Of course, it may be due to the young age of the casino, but it is rather a tribute to the current trend of choosing mobility (even though the mobile operator has not provided it yet) over the attachment to one physical point.

And although the offline PC-agent has its advantages:

  • Security of data storage (you enter them not in the browser, which, in fact, is a shared network, but on a personal device),
  • Independence from disconnection or blocking by such organizations as Roskomnadzor,
  • Better graphics (additional files that provide higher quality are installed in computer folders without affecting the speed of page loading),

it is hopelessly outdated.

Live casino

Spinia offers a wide range of live products. As we have already mentioned, this section is a “salad” of all types of games, except for slots.

Spinia-live-games

We have counted 27 live products, including: many kinds of Blackjack, several Baccarat titles, Immersive Roulette (for those who are not familiar with this term, this is an interactive roulette distinguished by impressive visual appeal and realism due to the use of several cameras in different sides of the hall), Automatic Roulette. But unfortunately we have not found Live Poker.

Dealers are mostly women, which is another modern trend. However, this does not say anything about their professionalism: all croupiers are quite competent and able to answer the players’ questions. For this purpose, there is an online chat in the lobby. In addition, you can adjust resolution settings, which is convenient when the game “hangs up” a bit and you need to reduce the quality to make loading easier.

Presented game developers

Spinia Casino cooperates with such game developers as P1x2 Gaming, Betsoft Gaming, Ezugi, Mr.Slotty, Pragmatic Play, BGaming, Amatic, EGT, GameArt, NetEnt, Microgaming, IronDog Studio, Belatra, Endorphina, Habanero, Platipus, Spinomenal, Booming Games , Evolution, ISOFT Bet, Play’n’GO, Yggdrasil.

Most developers are popular and well-known by the gambling audience. Their reputation serves as the guarantor of the operator’s integrity.

Personal account

It takes a few minutes to register with Spinia Casino. At the first stage, you need to specify your full name, e-mail for a confirmation letter, as well as create a password and confirm your age by checking the corresponding box.

Spinia-registration

Next, you need to specify your address of residence, date of birth and select the currency. Unlike the majority of others, the casino allows you to subsequently add other conventional units, but each will be attached to its account.


The widescreen version of the personal account is very convenient. All sections are included in the left menu:

  • “Balance” – contains information about the current status of your account, deposit/withdrawal buttons, as well as information about bonus points and a field where you can enter a promotional code.
  • “History” is a list of payments and deposits with a filter by currency type, action and status (pending/accepted/disconnected).
  • “Bonuses” – a log of connected/used promotions.
  • “Profile data” – the information provided by you with the ability to edit and manage subscriptions.
  • “Responsible game” – a set of rules concerning the game process (replenishment, withdrawal, betting, etc.).
  • “Documents” – a list of papers required to confirm the withdrawal request and the document uploading service.

Spinia-registration-lk

The widescreen version of the personal account is very convenient, and the mobile format creates a lot of difficulties (we have mentioned them in the Mobile version section of our review).

Bonus policy

The bonus program of Spinia offers plenty of options. It contains almost all variations of promotions – except perhaps for lotteries.

Non-deposit bonus

Non-deposit bonus of Spinia Casino is provided in the form of free spins. These are one-time promotions that are available to all players at a certain time. The wager for this type of promotion is rather severe – x40.

Deposit bonus

The player’s start package includes several bonuses for a total amount of up to 1,250 euros:

  • First deposit bonus from €20: 100% (up to €250) + 50 free spins for the Legacy of Egypt Slot. For this type of Spinia bonuses, there is a promotional code: PINACOLADA.
  • Second deposit bonus from €20: 50% (up to €250) + 25 free spins for the Book of Dead Slot. Promotional code: MOJITO.
  • Third deposit bonus from €20: 50% (up to €250) + 25 free spins for the Golden Fish Tank Promotional code: MAITAI.
  • Fourth deposit bonus from €20: 50% (up to €500) + 50 free spins for the Cazino Zeppelin Slot. Promotional code: NEGRONI.

A wager for all bonuses is the same: you need to play them 40 times. And to activate them, you need to make a deposit of 20 euros, instead of the minimum deposit of 10 euros. It is also important to note that some types of currencies are not supported in these promotions (for example, Canadian dollar).

Spinia-bonus-deposit

Regular bonuses

The only regular bonus at Spinia Casino is a Sunday 50% cashback (but not more than 250 euros), which is available to all players who have replenished the account for a total of €20. Wagering conditions are the same as in all other cases: a wager of x40.

Tournaments

The casino holds daily Slot Races. These are competitions for the accumulation of bonus points, the number of which determines your position in the tournament bracket. The first 60 places receive prizes: money to the account and free spins.

The number of tournament points (points) depends on the amount of bets: 1 point is equivalent to €1 bet. The prize pool of tournaments starts from 30,000 euros.

Spinia-bonus-turnir

Club of players/Loyalty program

VIP program of Spinia Casino is a standard ladder of levels. Bonus points are also important here, although, unlike tournaments, 1 point is given for a €20 bet.

By accumulating points, the user reaches a certain level:

  • Rookie – 5 points,
  • Beginner – 20 points,
  • Skilled – 50 points,
  • Lodger – 100 points,
  • Gambler – 200 points,
  • Hero – 500 points,
  • Master – 1,000 points,
  • Gold VIP – 3,000 points,
  • Diamond VIP- 10,000 points,
  • Elite – 50,000 points.

Points are exchanged for currency, and the level determines the exchange rate, and also gives additional privileges: for example, increased withdrawal limits.

Replenishment and withdrawal of funds

You can replenish your player account at Spinia Casino using a wide range of methods: VISA/MasterCard, Maestro, QIWI, Yandex.Money, WebMoney, Neteller, Skrill, PaySafeCard, Trustly, Svyaznoy, Alpha Bank, Euroset, EcoPayz.

The operator does not charge a commission fee, but it can be charged by a particular payment system. Funds arrive instantly.

Spinia-bonus-replenishment-and-withdrawal-of-funds

And another thing that distinguishes the casino from many others is a good list of withdrawal services, which does not differ much from the above list. In most cases, this is an instant process, with the exception of bank cards, which require from 1 to 3 business days.

Spinia-bonus-replenishment-and-withdrawal-of-funds

Of course, these time frames do not take into account the time during which the administration processes your withdrawal request: this procedure usually takes several business days.

Complaints about withdrawal

Unfortunately, we have found few comments about Spinia Casino on the Web. And they cannot give a solid basis for estimating how scrupulous the operator is towards the players.

Most likely, the base of opinions is not formed because of the youth of the casino: as a reminder, N1 Interactive Ltd has launched its project this year.

However, we will keep track of changes on the Web and promptly inform you about new comments.

License and regulator of the casino

N1 Interactive Limited was registered and received a gambling license in Malta (registration number – C81457). This is a respectable regulator, which assumes responsibility for each issued license. And the official website of the Malta Gaming Authority has a confirmation of the active status of documentation issued for the www.Spinia.com. Therefore, there is no reason to doubt the operator.

The casino owners state that some types of games are registered in Curacao. In this case, it is not possible to check the availability of a license, because, firstly, its number is not indicated, and secondly, the Curacao Government recently has problems with the validator.

Complaints against the casino

As mentioned above, there are no reviews or any other comments on Spinia on the Internet, and not only on Russian-language forums, but also on foreign ones.

All that is left to do is to wait until the situation changes and test the casino, assessing it on a trial basis.

Where to complain against the casino

According to the policy of Spinia Casino, if you have trouble with the establishment, you must first contact the support service at support@spinia.com/.

It takes several hours to process your application if the issue is not related to payments. Otherwise, you may have to wait for several days.

If the dispute is not resolved at this stage, you have the right to write an application to the Malta Gaming Authority (you can find an online application form on the regulator’s website) or to any human rights organization: ODR, IBAS, etc.

However, we recommend that you first read the User Agreement (“Terms and Conditions”) that covers most of the issues. Often, players who fail to understand its rules make claims that contradict them. But using the services of the operator, you automatically agree with all the clauses of this document.

Casino support service

You can contact the client support service directly by email only – no contact number of the support service is indicated on the website. You can also send a letter using the contact form.

In addition, there is an online chat where you can quickly resolve an issue. To do this, you first need to specify your name and email address.

Spinia-support-live-chat

After that, the window will display information about your position in queue. Frankly speaking, we have not yet seen such systems on gambling resources – all of this looks more like contacting the call center of a mobile operator or bank.

When your turn comes, a dialog box opens. At any stage, you can evaluate the quality of the employee’s work and choose an option “Send a dialogue by e-mail” – a very convenient option, especially when resolving disputable situations and filing complaints.

Spinia-support-types

Communication is only in English. And this is not very convenient. Of course, there is an online browser translator, but it requires additional time.

Without the possibility of forming an idea about the technical support employees based on the comments, we tried to do it by ourselves by asking a few questions to the online consultant (about rules of game playing and licensing). The answers were quick and clear, without vague and broad wording and attempts to get away from the topic. In general, the support service left a pleasant impression.

User Agreement

“Terms and Conditions” or the User Agreement is the main document that defines the legal relationship between the online casino and its clients.

Let’s consider a few of its clauses so that you can see how important it is to read it before you start playing. Of course, unless you want to make serious mistakes and be blocked, losing the winnings.

Liability waiver

One of the unpleasant conditions imposed by the operator is that the player accepts responsibility for any consequences (including financial damage) resulting from the use of the resource.

This clause makes it useless to submit the majority of complaints against the casino. Indeed, it is very difficult to prove, for example, the fact that the data were lost through the fault of the provider, and not because of your negligence.

Spinia-liability-waiver

Account verification

This is a standard clause of any casino. At any time (and especially when you submit a withdrawal request), the administration of Spinia Casino may require you to confirm your identity.

And if the information specified by you during registration turns out to be irrelevant, your profile will be blocked. After a few requests, of course.

That is why it is important to carefully check the accuracy of the data entered by you, not keeping this question for later in an attempt to start the game faster.

Spinia-account-verification

Website errors

In case of a system failure, your account may be mistakenly credited with winnings and bonuses. And the most unpleasant thing is that you may not even notice this, since the information displayed on the screen will not correspond to reality (as we have mentioned above, the operator is not responsible for this).

Meanwhile, when handling complaints, the final decision is made taking into account the data on the server, and not the information sent by you.

This minimizes any chances of getting an adequate solution to the submitted complaint.

However, this clause has a positive side: since all of your actions are stored in Spinia server database, the administration can easily cancel them if a failure occurs. In this case, at least you do not lose your money with no hope of a return.

Spinia-website-errors

Inactive account

We think that this condition is very severe as compared with similar clauses of other establishments.

An inactive account is an account whose owner has not performed any actions (deposits, betting, withdrawals) within 30 business days (at European casinos, this period reaches 6 or even 12 months).

Having recognized the account as inactive, the administration can close it and simply reset the account. This is a blatantly unscrupulous condition, as usually the casino first tries to contact the account owner several times before withdrawing funds even from an inactive account.

Spinia-inactive-account

Spinia: scam, fraud or fair casino?

Spinia Casino is an interesting project, which has the potential to rank among TOP-20. However, the service still requires further elaboration: the operator needs to correct errors, improve the User Agreement, which in our opinion contains unreasonable clauses and connect a new functionally (mobile, language package, etc.).

It is great that at the very beginning of its activity the operator takes seriously the issues of licensing and security (registration in serious jurisdiction, cooperation with human rights organizations), but if you look at its other products, it will not be surprising.

Spinia Casino is not a scam, but a new young player in the gambling market, which deserves a closer look.

Conclusion

With all the advantages and disadvantages, Spinia is only now beginning to develop a reputation. Should you play at this casino and is it possible to win? It is up to you to decide. And we will keep an eye on the updates and try to keep the information up to date.

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