Unibet Casino Review

Unibet Casino
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Overview

Unibet is a world-known online club with a long history. The platform combines several services: a bookmaker’s office, a casino/live casino, a poker room and lotteries. The focus is on security: the user has to pass numerous verifications, even in order to make the first deposit.

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Details

Casino Unibet Casino
Website URL https://www.unibet.co.uk/
Founded 1997
Headquarters Trannel (International) Ltd., Level 6, The Centre, Tigne Point, Sliema, TPO 0001, Malta UK - Platinum Gaming Limited, Suite 2B, 143 Main Street, Gibraltar, GX11 1AA Gibraltar
Support Number +356 21333532 (Malta)
Support Types E-mail, phone, online chat, FAQ, forum
Languages English, Russian, German, Portuguese, French, Danish, Swedish, Norwegian, Finnish, Belgian, Irish, Greek, Italian, Polish, Hungarian, Romanian, Estonian, Lithuanian, Australian
Casino Platform Trannel (International) Ltd
Minimum 1st Deposit 10/20€ (depending on the method)
Bonus for 1st deposit 100% (up to 100€)
Bonus for 2nd deposit -
Bonus for 3rd deposit -
Main BONUS 100% (up to 100€)
RTP 93%
Free demo-games Open Demo
Regulated Yes
Regulation Malta Gaming Authority (no. C26127), Gibraltar Gambling Commission (no. RGL 091 & RGL 092), United Kingdom Gambling Commission (no. 45322)
Software IGT, NetEnt, Play’n’GO, GTS, Thunderkick, NYX Interactive, Relax Gaming, Microgaming, Stakelogic, AG Software, Yggdrasil, Greentube, Evolution Gaming, Authentic Gaming
Games count 800+
Games except slots Poker, blackjack, baccarat, roulette, jackpot, bingo, sports, live
Deposit Methods Diners Club, Maestro, VISA/MasterCard, Neteller, PaySafeCard, Skrill, Moneybookers, Wire Transfer
Withdrawal Methods PaySafeCard, Skrill, Moneybookers, VISA, Wire Transfer
Time of withdrawal From 1 to 10 days (depending on the method)
Limits for withdrawal Min 20€, max 2000€/transaction
Account Currency USD, EUR, GBP, BGN, BRL, CAD, CHF, CZK, DKK, HRK, NOK, PLN, RON, SEK, HUF, INR
US Traders Allowed No
Prohibited countries Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and its territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Portugal, Spain, Syria, Turkey, Romania, Ireland, United States and its territories
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, RGA, EGBA, ESSA, Technical Systems Testing, Trustwave Trusted Commerce, PCI Data Security Standard, GamCare, Gambling Therapy
Overall Score 6/10

Unibet Casino Full Review

Unibet is a world-known online club with a long history. The platform combines several services: a bookmaker’s office, a casino/live casino, a poker room and lotteries. The focus is on security: the user has to pass numerous verifications, even in order to make the first deposit.

But can we blindly trust the operator? What if Unibet is a scam that has been hiding behind the work of professional lawyers and multiple policies for years? We will carefully analyze everything and try to make our own conclusion.

Unibet-main

Casino platform

Unibet is owned by Trannel (International) Ltd., registered in Malta. However, regional casino centers are managed by subsidiary/partner organizations. For example, Platinum Gaming Limited is responsible for the British version of the platform, operating under the license of Gibraltar.

The service is multilingual with 19 language options. There is a mobile adaptation and offline format for Android and iOS personal devices. All the resources are cross-browser: they are correctly displayed on screens with different resolutions.

Unibet is regularly tested by technical laboratories (such as Technical Systems Testing) for “integrity” and software stability. SSL-encryption ensures the security of payments (all the transactions are carried out using a secure protocol). In addition, there is an international PCI Data Security Standard.

The company cooperates with human rights organizations and imposes strict restrictions on territories: residents of 23 territories are not authorized to register with the club’s website/application. Of course, this is not the longest list in iGambling, but it is much longer than, say, at 888Casino, which exists on the market for just as long.

Online version of the casino

The official website of Unibet is designed in white and green colors that are traditional for the bookmaker’s office. Such a design evokes persistent associations with a sports (football, tennis, cricket) field. The orientation on the bookmaker’s sector is also revealed by the informative nature of the resource: online casinos are usually minimalist with a focus on graphics instead of text.

The website sometimes loads slowly and contains minor errors (for example, pages open not from the first attempt or an error page appears). It is divided into several sections: Sports, Casino. Live Casino (in principle, this section duplicates the filter with the same name in the casino game collection), Bingo, Lottery Betting and Poker. We will skip bets and focus on other directions.

The casino library is quite poor: it contains a little over 800 products from 14 famous studios. The game collection offers standard slots and card games, Roulette and live entertainments. Traditionally, you can sort games by categories: Recommendations, New games, Slots, Table Games, Exclusives, and Video Poker. Practically all of them (except for “live” entertainments) are available in a demonstration (free, introductory) mode. However, you can play at Unibet for free only after registration and verification of the entered data: a mandatory verification procedure has been introduced for security purposes.

You can add games to favorites, as well as view the game history (“Last played games”). For ease of navigation, there is a search box.

Unibet-casino-online-version-games

Just like at other casinos, all the licensing and legal information is included in the footer. There is also a list of partners and main payment services (they are duplicated in the Terms and Conditions).

The menu contains too many sections, even in mobile format. However, everything is convenient, and we would ignore it were it not for website technical errors.

Mobile version

Unibet is adapted to Android devices (smartphones), iOS (iPads, iPhones) and Windows (tablets). There are online and offline mobile formats. The latter can be downloaded for free from Play Market and App Store and on the operator’s official website.

We will not go into the details of the adaptive online version, as it is completely similar to the desktop one, differing only in the layout for a different resolution and a game collection (not all games are supported by mobile format). Instead, we will tell a bit more about the application.

Depending on the OS, it weighs from 5 to 18 Mb, so it does not affect the performance of your device. At the same time, it allows you to play at the casino even without Internet connection from anywhere in the world (it’s just a matter of recharging). If you already have an active account at Unibet, you need to log in using a valid username and password – otherwise the administration will block you for creating a duplicate account.

Officially, the age limit of the APK is 17+, however, when you install it, you have to accept the casino’s policy that requires you to confirm your majority age.

Unibet-mobile-app

Downloadable version

However, Unibet Casino does not have a PC-agent despite the fact that the club has existed for more than 20 years (usually the modern casinos tend to refuse from a computer agent). The operator focuses on the modern users who prefer mobile formats that allow them to be independent from one location.

And despite the advantages of the PC-offline version:

  • Practically guaranteed data security – they are not located in an open network or on a device that can be accessed by various commercial structures,
  • better graphics – due to the ability to unpack heavy files and utilities on the computer, so the weight of the program does not affect its performance,

– it is gradually leaving the gambling industry.

Live casino

Live Zone of the casino comprises 17 games from Evolution Gaming, NetEnt and Authentic Gaming. Immersive Roulette is perhaps the most remarkable. It is more visually appealing due to filming by multiple cameras that are located at different ends of the hall and switch automatically depending on the actions of a croupier. There is also the Money Wheel, Baccarat, several types of Poker, Football and Blackjack.

Unibet-live-dealers

The most modest betting limits can be found at the Wheel of Luck: you can spin it for €0.10. As always, Baccarat has the highest limits: the minimum here is, just like in the other games, €1, while the upper threshold reaches €50,000.

The lobby offers all sorts of options: sound/resolution/design settings, streaming control (recording, rewinding, stop mode), adding to favorites and to the list of active processes (when the player switches from one event to another), training mode, FAQ, etc. There is also a live chat for communication in English, if you want to ask a question to the dealer or discuss something with gamblers.

Unibet-live-roulette

Presented game developers

Trannel (International) Ltd. cooperates only with well-known software developers: NetEnt, Yggdrasil, Evolution Gaming, Microgaming, Play’n’GO, etc. Throughout the life of the casino, the list of the company’s partners has almost not changed.

Unfortunately, this affects the competitiveness of the product. Despite the fact that users got used to the resource, they want something new – especially with the advent of games from Far Eastern studios that create absolutely incredible content.

If the provider keeps offering only traditional entertainments, it may lose a large share of young gamblers, who are the main focus for modern clubs due to the profitability of this consumer segment.

Personal account

Registration with Unibet comprises 4 stages. Firstly, you enter the initial data (full name, email address, date of birth and gender).

Secondly, you need to choose a start package (3 options: for a casino, live casino and poker room) and indicate the address of residence, as well as a contact phone number (you will need to confirm it within a few hours, otherwise your account will be blocked).

Thirdly, you choose a password and set the parameters of the security question.

Fourthly, you need to accept the policies of the casino and adjust the distribution of notifications to your e-mail.

Unibet-register

Upon successful completion of these steps, you will get access to your personal account, which has a very detailed menu:

  • Bank – with the following subsections: Deposit Money (replenishment service), Withdraw (service for submitting withdrawal requests), Funds Security (information on the payment protection methods used on the website).
  • Bonuses – with the following subsections: Bonus Offers, Active Bonuses, Refer a Friend (an option of connecting the referral link to get interests from the players who join the casino after following your link), Free Bets/Profit Boosts (connecting boosters and bets for sports events).
  • Promotions – with the following subsections: Special Offers, Enhanced Accas (extended set of promotions), Featured Betting (recommendations).
  • History – history of player’s action (Transactions, My Bets – all bets, My Racing Bets – sports betting, Casino & Games – casino betting, Bingo – Bingo betting, Lottery – lottery betting, Poker – poker room betting).
  • Account Details – personalized sections (Messages – administration notifications, one-way mail, Personal Details – your editable completed form, Contact Preferences – notifications settings, Verify Account – sending documents for profile verification, Close Account – sending an application to close the account).
  • Responsible Gaming – detailed information on responsible gaming (symptoms and methods of treatment of ludomania, various tests, setting game/time limits, etc.).
  • Settings – additional options.
  • Helps – links to FAQ and Terms and Conditions.

Unibet-register-lk

This amount of information is explained by the desire to combine all 3 directions of the casino in one profile. However, all of this seriously complicates the navigation. In addition, some sections could easily be deleted to make the menu shorter (they duplicate the existing information).

In general, the personal account at Unibet is far from perfect.

Bonus policy

The casino bonus program is not very diverse, as it is only part of the Unibet promotion policy. There are no such things as promotional codes, non-deposit bonuses, seasonal or regular promos. On the plus side, there is an interesting start package and a good tournament collection.

Let’s take a closer look at these bonuses.

Non-deposit bonus

As mentioned above, Unibet does not offer non-deposit bonuses. It is partly replaced by the risk-free bet, which is given to individual casino clients. As a rule, this is a small amount (from 1 to 5 euros), which can be used for betting and in the live casino. In case of loss, you do not spend your money, and in case of winnings you can receive cash (although you will first need to wager the winning amount 35 times).

Deposit bonuses

The welcome offer, which is available for those who have made a deposit, includes 3 packages. In addition to the bookmaker’s office, Unibet provides the first deposit bonus in the Poker and Casino sectors:

  • The casino first deposit bonus is a 100% cashback (up to €100) with a x25 wager for slots and card games, x35 for live games.
  • The first deposit bonus in the Poker room – bonus funds in the amount of €200 + €20 for bets.

You can choose only one – promotional offers are not combined.

Unibet-bonus-deposit

Tournaments

The bracket offered by Unibet includes tournaments with a fixed jackpot of €5,000 every week (prizes are given to the first 50 players in the bracket) and progressive jackpot – every month.

Unibet-bonus-turnir

Club of players/Loyalty program

The loyalty program of the club is designed only for Bingo. The bottom line is that a gambler buys tickets for real money and uses them to pay for participation in bonus games. Each victory increases his/her progress in the Loyalty Wheel scale.

As soon as the scale is full, the player reaches a new level and gets a chance to spin this Wheel for free. The prizes are very diverse, but their quality and value are determined by the level of the Loyalty Wheel upgrade.

Unibet-bonus-loyalty-program

Replenishment and withdrawal of funds

Unibet offers a very good choice of replenishment methods: you can use a bank card, electronic wallet, international payment system, bank transfers. At the same time, a fee can be charged by the service (for example, VISA or Maestro), and it is you who will have to pay it, not the operator.

The minimum deposit amount ranges from 10 to 20 euros depending on the chosen method, except for transfers to accounts: here restrictions do not apply.

Unibet-deposit

As for withdrawal methods, the choice is not so great. Considering that the administration agrees to transfer money only to the same details that were used to make a deposit, this creates additional inconvenience: you will have to agree on alternative solutions with the support service (in this case the method is offered by the support service, not by you).

When submitting a withdrawal request, be ready to confirm your right to manage the gaming account. If all documents are submitted in a timely manner, the procedure will not take more than 1-2 days. In addition, this stage may involve some fees, for example, a 10% fee can be charged if you send a withdrawal request without wagering the deposit three times.

Unibet supports 16 conventional units, including not only standard Euro and Dollar, but also Bulgarian lev, Indian rupee, Hungarian forint.

Complaints about withdrawal

Many users of Unibet leave comments on the forums where they criticize the verification procedure used at the casino. One of the main reasons for dissatisfaction is the period of consideration and the tiresome verifications, when the same documents can be requested several times.

Moreover, some client data are periodically displayed incorrectly, which complicates the process of mutual understanding between the gambler and the service manager.

Another annoying thing is the need to pay all kinds of fees, compensations, commissions (Terms and Conditions contain a number of corresponding conditions).

License and regulator of the casino

The provider has received gambling licenses in 3 different jurisdictions:

  • Malta Gaming Authority (no. C26127),
  • Gibraltar Gambling Commission (no. RGL 091 & RGL 092),
  • United Kingdom Gambling Commission (no. 45322).

Each of the listed regulators has a good reputation in the iGambling industry. And considering that all the licenses are currently active (they can be checked following the links below), the owners of Unibet cannot be accused of using unlicensed software.

Complaints against the casino

Other reasons for negative comments on Unibet involve the confirmation of the fact of winning. Several gamblers accused the operator of falsifying the results.

For example, there are no actual data in the tournament bracket for one-day event. The attached photos of the correspondence with the support service show the manager’s answer: he claims that the information is updated within 24 hours. It turns out that the players blindly participate in the competition, finding out their place in the ranking at the end of the tournament.

Another example is the refusal to recognize the cancellation of a bet when the ball jumps out of the bounds of the roulette with no numbers being shown, while the spin is still deducted. In this case, the situation is more complicated due to the fact that the Terms and Conditions suggest the possibility of discrepancies between the data on the player’s monitor and the server data. In this case, the information from the second source is considered true (for more details, see the “Terms and Conditions” section of our review). Therefore, it is practically impossible to prove the fact of cheating, if any.

In general, Unibet does not have a very good reputation. Even the long life period of the online club does not help (and, perhaps, even makes the situation worse).

Where to complain against the casino

The Terms and Conditions of the casino contain the procedure for filing complaints against Unibet. According to it, any complaint related to financial matters must be filed within 6 months after the occurrence of the situation described in it.

First of all, the user must contact the technical support service (all communication methods are indicated in the Help section in the top menu of the Unibet website/application). When handling the complaint, the parties should do everything possible to reach an agreement.

In the event of a failure to do so, the account owner has the right to leave an application on the official website of the Malta Gaming Authority (there is a special form with the ability to attach files).

The casino administration is obliged to send its answer to the player (or to the regulator, if the issue is already considered by the MGA) within 21 days from the moment of the complaint.

Note: the casino’s T & C contain an interesting clause 6.3., which limits the amount of compensation in the event that Unibet is held liable for violations. Therefore, you should not expect substantial gain from the proceedings.

In addition to the casino policy, there are generally accepted regulatory standards that allow you to contact such independent organizations as eCOGRA, ODR, ADR and the like, in the absence of consensus with the club administration.

Casino support service

There different ways to contact the operator:

  • By calling +356 21333532 (Malta) – the operator does not publish this number on the website as a method of communication, but it is listed in the company’s registration documents.
  • By writing at info@unibetsupport.com, on the forum or live chat.
  • By visiting the community on Facebook, Twitter or YouTube.

And the answers to typical questions are given in the detailed FAQ section of the official website/application.

Managers respond quickly, but in most cases they use standard phrases. And to clarify the situation, they ask many questions and require you to confirm your identity, redirecting tasks to other departments. As a result, sometimes you have to wait quite long to solve the problem.

Terms and Conditions

Terms and Conditions is the most important document of any casino, and Unibet is no exception. It describes almost all disputable situations and defines the responsibilities of the player and the administration. That is why we advise you to carefully read this policy, as ignorance of certain conditions can lead to cancellation of bets, winnings or even permanent blocking of the account.

Let’s look at a few examples.

Player account management

Unibet may, at any time and without giving any reason, close/freeze the player’s account, cancel his/her participation in the promotions or reject his/her deposits. In addition, operator has the right to:

  • Request verification documents (identity document, bank statements, etc.) – at the time of verification, the account can also be frozen.
  • Transfer any data received from the player to legal entities and regulators (in accordance with applicable law).
  • Confiscate the gambler’s funds and refuse to satisfy claims of this gambler if he/she violates the applicable rules of the casino.

Unibet-player-account-management

Inactive account

If the player’s account has not been active for 12 months or more (this rule applies to accounts frozen under verification conditions), it is subject to a monthly fee of 5 euros, which is deducted until the balance is reduced to zero or the profile is activated. If there is no money in the account, it is closed.

Unibet-inactive-account

Moreover, after 30 months since the last activity, the positive balance can be transferred to the regulator – in accordance with the rules of the MGA.

Unibet-inactive-account

Chargeback

If the player has made a deposit and requests a chargeback, he/she is obliged to confirm his/her identity. All details of the procedure will be described in the “Chargeback Notice” sent by the Unibet administration.

If the player refuses/fails to provide the necessary information, he/she will receive 2 more letters, each of which will be subject to a fee of 50 pounds, after which the account will be blocked. At the same time, the operator will be able to dispose of money in the account in accordance with the inactive account policy (we have already described it above).

Unibet-chargeback

Withdrawal conditions

Money can be withdrawn only to the account used to replenish the player account.

Unibet-withdrawal-conditions

Before submitting a withdrawal request, you must wager the deposit at least once (that is, you will withdraw your winnings, instead of the deposit itself).

Unibet-withdrawal-conditions

When making a transaction, Unibet reserves the right to charge an interest for using the operator services.

Unibet-withdrawal-conditions

 

Profile security

Only the player is responsible for the security of the profile data (account number, login and password). If these data are deliberately/accidentally transferred to third parties, the casino is not obliged to compensate for resulting losses.

The user must promptly notify the casino administration of a possible/existing threat of information leakage in order to obtain a new password and protect the profile.

Unibet-profile-security

Sum of compensation

If the provider is found liable by a court/similar legal authority, the sum of its compensation to the gambler will not exceed the amount of the net (that is, minus the deposit and bonuses) winnings or the amount of the package, whichever is the lesser.

In other words, Unibet does not provide compensation for moral damage and costs incurred by the player.

Unibet-sum-of-compensation

Responsibility for errors

The operator will not compensate for damages/losses incurred by the client directly or indirectly due to a typo (misinterpretation, translation) of the website content, technical failures, registration errors, game reset, as well as a failure of the central casino computer system and all the consequences of this failure.

Moreover, Unibet is not responsible for the financial risks of the account owner.

Unibet-responsibility-for-errors

Any responsibility of the provider for the malfunction of the software is limited to its replacement. This does not apply to cases where errors have resulted from the incorrect operation of the gamblers’ personal devices or their attempts to use prohibited methods to win.

Unibet-responsibility-for-errors

Unibet: scam, fraud or fair casino?

According to comments, Unibet does not meet the expectations of the players. Such things as strict policies, an obligatory multi-level identity verification procedure (even at the stage of account replenishment) and unfavorable promotional conditions (in particular – tournaments) frustrate experienced gamblers. And beginners are disappointed by the lack of diversity in the game collection.

What is really good is the connection of several platforms that allow you to create one account and enjoy all the entertainments in one place.

Of course, Unibet is not a scam, but this provider does not demonstrate a very respectful attitude to its clients.

Conclusion

Is it possible to win large sums at Unibet? Most users tend to believe that it is not. However, everyone has the right to decide for himself.

We will give the product of Trannel (International) Ltd. 6 points out of 10 due to the lack of growth, unwillingness to meet the needs of the modern user and boring service (please note that here we are speaking of the casino, without referring to other directions).

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