Villento Casino Review

Villento Casino
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Overview

Villento Casino is another product among endless similar projects of Casino Rewards Group. It cannot boast of a special design or a unique concept, instead it reflects the traditional approach of the Group of Companies. Nevertheless, the club has its own regular audience.

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Details

Casino Villento Casino
Website URL https://www.villento.com, https://www.villento.co.uk
Founded 2011
Headquarters Apollo Entertainment Limited & Fresh Horizons Ltd. в составе Casino Rewards Group, Villa Seminia, 8 Sir Temi Zammit Avenue, Ta'Xbiex XBX1011, Malta
Support Number -
Support Types E-mail, online chat, FAQ
Languages English, French, German
Casino Platform Apollo Entertainment Limited and Fresh Horizons Ltd
Minimum 1st Deposit 10€
Bonus for 1st deposit 100% (up to 150€)
Bonus for 2nd deposit 50% (до 250€)
Bonus for 3rd deposit 30% (up to 200€)
Main BONUS 100% (up to 150€)
RTP 97.17%
Free demo-games Open Demo
Regulated Yes
Regulation International version-Kahnawake Gaming Commission( Canada), British version - United Kingdom Gambling Commission (no. 38620), Malta Gaming Authority (MGA / B2C/164 / 2008)
Software Microgaming, Evolution Gaming
Games count 550+
Games except slots Blackjack, roulette, poker / video poker, jackpot, movies, live
Deposit Methods VISA/MasterCard, Euteller, Instant Bank Transfers, Skrill, Neteller, PaySafeCard, EcoPayz, Rapid, UPayCard, SMSVoucher, Bitcoin
Withdrawal Methods VISA/MasterCard, Euteller, банковский перевод, Skrill, Neteller, EcoPayz, UPayCard
Time of withdrawal 1 to 10 days depending on the method
Limits for withdrawal Min 10€ (300€ for Bank transfers), max 4000€/week
Account Currency EUR, USD, CAD, BGP
US Traders Allowed No
Prohibited countries -
Mobile application Yes
Mobile version Yes
Security SSL, eCOGRA, IGC, GamblersAnonymous, GamStop, BeGambleAware, Net Nanny, CyberPatrol, Cybersitter, ODR, ADR
Overall Score 6/10

Villento Casino Full Review

Villento Casino is another product among endless similar projects of Casino Rewards Group. It cannot boast of a special design or a unique concept, instead it reflects the traditional approach of the Group of Companies. Nevertheless, the club has its own regular audience.

But should we trust the club just because it was created by a famous operator? What if Villento Casino is a scam? We will carefully examine all the information we have and try to make a conclusion.

Villento Casino-main

Casino platform

Different versions of Villento Casino platform (English and international) belong to two companies – Apollo Entertainment Limited and Fresh Horizons Ltd., which are part of Casino Rewards Group. However, as we have noted in other reviews, their Maltese address is surprisingly similar to the legal address of the companies of City Views Group.

Moreover, even the structure of services and their presentation are quite similar:

  • Providing the minimum information to unregistered gamblers (we will tell about this in the “Online version of the casino” and “Personal account” sections of this review)
  • Large volumes of advertising information.
  • Old-fashioned design, similar at most clubs (in most cases, the difference is limited to the color design and several elements of identity)
  • Poor game collection, including only Microgaming and Evolution Gaming products.
  • Monotonous bonus program, which offers only a start package, tournaments and VIP.

Villento Casino platform is cross-browser and multiplatform (adapted to almost all modern devices). The language package includes only 3 options: English, German and French.

The technical aspect is implemented in a qualitative manner: everything loads without problems, there are no error pages, and the games do not “hang up” and do not “crash”. The only inconvenience is a flash player that must be installed if you play on a PC (there are no such problems on mobile devices).

Payment security is ensured with the help of 128-bit SSL encryption. Plus, there is an additional payment protection procedure, which depends on the user’s activity. The higher it is (that is, the more often you deposit funds and place bets), the higher its level:

  • Basic – without additional protection.
  • Medium – insurance against possible bankruptcy of the company.
  • High – transfer of client’s funds to a special account that exists separately from the operator’s accounts and is controlled by independent experts.

Villento Casino-platform-money-protection

In addition, Villento Casino implements a program aimed at fighting against gambling addiction: you can independently set deposit limits and time of stay on the website/in the application, pass a test to identify the disease, and also read information on partner websites (Gamblers Anonymous, GamCare, etc.) – links are given in the special Responsible Gaming section.

Online version of the casino

The official website of Villento Casino is designed in burgundy and black colors, which were very popular in the past decade. The design looks outdated: even a logotype with an ornate font does not look vintage, but old-fashioned.

On the plus side, the home page contains a minimum of text information (unlike the majority of clubs of Casino Rewards Group). The game collection is not here, as it is located in the personal account (we will discuss this in the appropriate section) and is visible only to registered users.

Unauthorized visitors see only the text description, included in a special section.

Villento Casino-online-version-games-before-register

The client’s profile contains the game library, which is divided into categories not only by game type, but also by characteristics. Slots are presented in several tabs: “3 Drums”, “5 Drums” and “Progressive Slots”. There are also table games (Poker, Baccarat, Blackjack, and Roulette). Everything is available in demo (free) and paid formats. The live sector is included in a separate section, which is called “Interactive Casino”.

Villento Casino-online-version-games-after-register

Licensing and legal information are traditionally included in the footer and are not displayed after you log in to your account. Lists of partners and payment services can be found at the bottom of the resource.

The casino is distinguished by its transparency. Firstly, it provides not only the names of the regulators who issued the licenses, but also links to validators so that you can check the validity of these licenses. Secondly, the official eCOGRA test results are posted: according to the organization’s certificate, the average RTP of Villento Casino is 97.19%.

Mobile version

Villento Casino does not have an application that can be installed on the phone or tablet. There is only a mobile adaptation of the official website, which supports almost all modern screen resolutions.

In fact, the mobile version is different from the desktop one only in terms of layout and information content. It has less promotional text, and graphic elements are not located in a row, but under each other, which is especially inconvenient when you need to search for something in the game collection. As a matter of fact, if you do not know the title of the slot, it will be much easier to search for it directly in the widescreen version – especially considering that there is no filter by provider.

By the way, the entire game library of Villento Casino is optimized for mobile devices. In addition, the graphics quality is much higher than for the PC. There is a full set of promotions and all services (language packages, payment modules, etc.).

In general, everything is quite good. If the operator works on the design, the mobile version will meet expectations.

Villento Casino-mobile-version

Downloadable version

Meanwhile, the operator has launched the PC offline version. It is downloaded directly from the official website of Villento Casino and has a minimum of system requirements: you must have 32 or 64-bit Windows version 7.

The program is quite heavy, but is installed in the root folders and therefore does not seriously affect performance (unless you have already overloaded your C drive). However, it provides higher quality graphics as compared to the online version.

The PC version also guarantees a higher degree of protection of personal data, and particularly, a login and password. You do not save them automatically in the browser or on your mobile device and do not enter them in the shared network, where even a security system cannot always protect against theft.

And yet, the computer agent is currently considered obsolete due to its dependence on a specific location. After all, it is problematic to install it on several computers. And it completely pales in comparison with the mobile application that allows you to use the service even on the go.

Therefore, all clubs, released after 2015, have no PC-agent.

Live casino

Villento Casino Live, or, as the operator calls it, Interactive Casino, comprises 55 events from Evolution Gaming, which is the leader of the live industry:

  • 12 versions of Roulette, including Immersive and Lightning.
  • 28 types of Blackjack.
  • Wheel of Fortune/Money Wheel.
  • Football (“High Card”).
  • Poker – 3Card, Hold’em, Caribbean and VIP.
  • 8 versions of Baccarat.

You can even play with a small balance: the minimum bets start from €0.20 (except for Baccarat, where the lower limit is €1). There are also special tables for high-level members of the Villento Casino loyalty program.

Villento Casino-live

The lobby is already familiar to regular users and those who have used products from this studio: a traditional set of settings (sound reduction/increase, video recording, adding an event to the list of open games), statistics of actions, help (FAQ) and online chat. Everything is in English.

Of course, there is nothing new, but everything is convenient and understandable. Besides, this is probably the only section of the website that looks more or less modern.

Villento Casino-live-football

Presented game developers

Villento Casino offers software from only two studios: Microgaming and Evolution Gaming. These are major developers, whose names are known even to those people who are not familiar with the online gambling industry, and serve as an indicator of the fair practices of the casino.

Nevertheless, such a poor choice of providers affects the popularity of the club, because modern users get bored quickly and are constantly searching for something new. Realizing this, most operators are constantly looking for new partners to expand their game collections.

We believe that Casino Rewards Group should do the same to remain competitive.

Personal account

It will take you less than a minute to register with Villento Casino. You only need to complete a short form, specifying personal details (full name, date of birth in DD/MM/YY format, gender, address with a postal code, e-mail and telephone number), choose a currency, create a password (login is generated automatically) and accept the terms of use (Terms and Conditions and Policy 18+).

Villento Casino-register

There are no filters in the system, and if you want to specify a non-existent telephone, mail or address, the system will not understand this. However, you won’t be able to edit the information in your personal account – this can be done only by contacting the technical support, to which you will have to explain why you have provided non-existent personal details.

The personal account is very concise: account information with the ability to set game limits and password reset (Profile section), deposit and withdrawal of funds with the transaction history (Banking), connected promotions (Promotions) and help: policies of use, connection with the technical support, FAQ (Help)

Villento Casino-register-lk

A distinctive feature of all the clubs of Casino Rewards Group is that the game collection is included in one of the sections of the personal account. That is, after logging in to your account, you no longer see the information from the home page: a list of partners, license numbers, etc.

But in general, everything looks fine, apart from the old-fashioned design.

Bonus policy

The casino bonus program is aimed at attracting investments from users. Villento Casino does not provide non-deposit bonuses, free spins or weekly cashbacks. On the plus side, there is a rich start package and an elaborated loyalty program, which implies the development of a player through betting.

Let’s learn more about this.

Deposit bonuses

The casino welcome offer is a cashback for the first 5 deposits:

  • The first deposit bonus from Villento Casino: 100% (up to €150). You need to get it within 7 days after registration. You cannot use this bonus if you have not fulfilled the wagering conditions at another casino of the Group.
  • The second deposit bonus: 50% (up to €250).
  • The third deposit bonus: 30% (up to €200).
  • The fourth deposit bonus: 20% (up to €200).
  • The fifth deposit bonus: 50% (up to €200).

Villento Casino-bonus-deposit

In the first case, you need to wager the deposit sixty times, in all other cases – thirty times. No promotional codes are used at Villento Casino.

Interestingly, not all gamblers have access to the full start package. Sometimes, after registering, the clients are notified that they will receive cashback only for the first four deposits.

Tournaments

The club has a very diverse tournament collection. The majority of events are the progressive jackpot tournaments. There are weekly competitions and longer promotions in which you can participate for a month. The prize is money credited to the account (bonus points are not offered).

The total jackpot in tournaments reaches 13 million euros.

Villento Casino-bonus-turniry

Club of players/Loyalty program

The loyalty program of Villento Casino is not unique, as it is provided by Casino Rewards Group of Companies and applies to all the casinos of this Group.

It is based on the principle of an accumulative system: by placing bets, you get bonus funds – loyalty points that help you go up the ladder of levels (statuses). In addition, they can be exchanged for gambling chips for betting at the rate of 100 points = 1 euro. To do this, you need to accumulate at least 1,000 points.

Levels give privileges: VIP-support, access to closed tournaments and live-games, birthday gifts, one-time and regular account replenishment, a dedicated line of communication with the support service and much more.

Note: according to the club’s rules, all the points that have not been used within 60 days become void.

Villento Casino-bonus-loyalty-program

Replenishment and withdrawal of funds

The casino supports only 4 conventional units: dollar (American, Canadian), euro and pound sterling. Therefore, if you deposit or withdraw funds in another currency, you will be charged a conversion fee. In addition, an interest may be charged by the payment service, for example, PaySafeCard.

The minimum deposit amount is 10 euros. The club offers a large selection of replenishment methods: bank cards (except for Maestro), wire transfers, Skrill, Neteller and other payment modules, as well as SMS Voucher and even Bitcoin. Funds are credited instantly.

Villento Casino-deposit

As for withdrawal, you first need to go through the verification procedure. The operator will ask you to send documents that confirm your rights to manage the account. Plus, the transaction itself will take from 1 to 10 calendar days, depending on the chosen method.

A special condition is applied to cryptocurrency transfers: you must wager the deposit at least 10 times before sending a withdrawal request for approval (you cannot fulfill this condition simultaneously with the processing of your request).

Complaints about withdrawal

The comments about Villento Casino related to financial issues are mostly positive. Clients state that the operator is reliable and that the winnings can be obtained even after some time (the funds do not disappear from the account). The only fly in the ointment is a tiresome pre-withdrawal verification procedure. But this is a standard measure for every Internet club (and the list of documents requested by the casino is standard).

License and regulator of the casino

The operator has several licenses, which are applied depending on the territory where the services are rendered:

  • The international version is regulated by the Kahnawake Gaming Commission, Canada (this jurisdiction never indicates the number, but you can always check the status of licenses on its official website).
  • The UK version is regulated by the United Kingdom Gambling Commission (no. 38620) and Malta Gaming Authority (MGA/B2C/164/2008).

All of this confirms the legality of the casino and its software.

Complaints against the casino

The comments about Villento Casino show that the clients are dissatisfied with the bonus policy of the club. It is problematic to wager the first deposit 60 times with small bets. It is much easier to refuse the start package (plus, without the first promotion, it is impossible to activate the next ones).

Moreover, gamblers find the website design outdated. In their opinion, the game collection is not very diverse. In general, Villento is not unique in terms of content, so it is not clear why you need to use this service, when there are so many others around, which offer better choice and design.

Where to complain against the casino

The Terms & Conditions of Villento Casino describe the complaint filing procedure. It is implemented in the following sequence:

  1. You need to contact the support service specialist by e-mail or through the online consultant (both channels work 24/7). The manager will offer you a solution to the situation within a few hours or (if the question is difficult) days.
  2. You may transfer your complaint to the head of the department (if the question was not resolved at the first step). This can be done by sending an email to the Group of Companies: messages@crhelpdesk.com. Your application will be assigned the status of the claim, and you will receive confirmation of its receipt within 24 hours. From that moment, your complaint may be reviewed from up to 8 weeks.
  3. If the internal verdict of the company does not satisfy you, you can contact the experts: ADR, eCOGRA, ODR (for UK citizens). However, you need to remember that your complaint may not be accepted if it does not comply with the casino rules accepted during registration.

Casino support service

There is no dedicated telephone line for communication with the representatives of Villento Casino. You can contact the support service only by email at support@crhelpdesk.com or in live chat. Users note that managers answer quite quickly: within a couple of minutes in the chat and no later than a day later, by e-mail. Managers know several languages: English, French and German.

If you are not willing to communicate with the club managers, you will likely find an answer to your question in the FAQ section (“Frequently Asked Questions”) or in the Terms & Conditions (User Agreement).

Villento Casino-support

Terms and Conditions

The Terms and Conditions (T&Cs) should be read by anyone who deals with the club for the first time. This is the very document that describes all the conditions for using the service and interpretations of the most controversial points. And ignorance of the rules can lead to cancellation of the winnings or even blocking the account.

Let’s consider several provisions of the policy.

Verification of the user’s age                                        

Only persons of majority age can play at Villento Casino, so the operator performs an age check. Each player must provide supporting documents that he (she) is 18 year old, otherwise he/she will be blocked. All bets will be canceled, and the money will be returned to the account from which the deposit was made.

Villento Casino-verification

E-mail verification

In addition to age, they verify the accurancy of personal details specified in the form. In particular – e-mail. You will receive an email with a link to the specified e-mail to confirm that this is the address at which you can be contacted, if necessary.

Villento Casino-verification-e-mail

Account activity

If you have not logged in to your account within 60 days, it will be assigned the status of Dormancy (“dormant” or inactive). In this case, all funds from the account are transferred to the custody of the operator in order to avoid theft in the event of unauthorized access. The account owner will be able to get these funds back after activating the profile and confirming the identity.

Villento Casino-account-activity

Account suspension and closure

At any time and without prior notice/giving any reason, the operator may unilaterally suspend your account or even close it. This measure is introduced for quick resolution of problems related to fraud, when there is no time to settle bureaucratic issues.

Villento Casino-account-suspension-and-closure

Withdrawal conditions

There are two important points that must be taken into account when sending a withdrawal request.

Firstly: the name specified during registration must coincide with the same on the bank card/account of the payment system. Plus, if you have made a deposit, for example, using Skrilll, you will have to withdraw funds using this service, since the rules require the identity of details used for depositing and withdrawing. Again, this is related to security: the company must know that it transfers money to the very person who has placed the bets.

Villento Casino-withdrawal-conditions

Secondly: you will have to confirm your identity by providing copies of the following documents: identity document (driver’s license, passport, ID-card – for EU citizens), certificates showing the residential address, which coincides with the one indicated in the form (it can be indicated in the bank statement or utility bill not older than 3 months), a bank card with a clearly visible name of the owner (proof of a deposit).

Villento Casino-withdrawal-conditions

Website errors

The administration of Villento Casino is not responsible for any malfunctions in the operation of the software (including the website), the Internet network and the user’s personal device used for playing. The client also agrees not to demand compensation from the casino.

Villento Casino-website-errors

Limitation and cancellation of bets

The company also has the right to limit or cancel any bet made by a gambler. In this case, the money debited from the account will be returned.

Note: until you receive a notification regarding the succesful acceptance of your bet, even if funds have already been deducted from the balance, the bet is not considered official and can still be cancelled.

Villento Casino-limitation-and-cancellation-of-bets

Ban on playing

The ban on playing at Villento Casino applies not only to minors, but also to those who are somehow involved in the gaming process: company employees, partners, licensees, as well as their relatives.

Villento Casino-ban-on-playing

Villento Casino: scam, fraud or fair casino?

To sum up: Villento Casino is not a scam, but a morally and physically outdated product that requires complete re-formation. This applies to both design and functionality (in particular, the language package and currency list, as well as the mobile format).

The legal aspect here is totally fine: the operator provides clear information about licenses and regulators, links to check the active status of documents, and its policies take into account security requirements without imposing too many restrictions on the client.

The operator just needs to keep up with the times to remain competitive.

Conclusion

It is up to you to decide whether you should play and whether you can win at Villento Casino. We will give the service 6 points for old-fashionedness and stagnation. If you have any comments on this review, please write to our email address (it is indicated in the Contact Us page).

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